--- title: Userlytics Reviews meta\_title: 'Userlytics Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 189 reviews by the users' company size, role or industry to find out how Userlytics works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 189 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Userlytics Reviews & Product Details Visit Website Userlytics is a comprehensive user experience research platform designed to assist businesses and agencies in enhancing the user and customer experience across websites, applications, and prototypes. Established in 2009, Userlytics has cultivated a global participant pool of over 2 million panelists, enabling organizations to conduct both moderated and unmoderated usability studies tailored to their specific needs. This platform is particularly beneficial for those seeking to gather actionable insights into user behavior and preferences. Targeted primarily at enterprises and agencies, Userlytics serves a diverse audience that spans various industries. Its scalable pricing model allows organizations to engage as many or as few participants as necessary, making it adaptable for projects of any size. This flexibility is crucial for businesses looking to optimize their digital interfaces and ensure they meet user expectations effectively. Userlytics is particularly useful for product managers, UX designers, and marketing teams who are focused on refining their offerings based on real user feedback. One of the standout features of Userlytics is its ability to facilitate both moderated and unmoderated usability testing. This means that users can choose to observe participants in real-time or gather insights from recorded sessions, depending on their research objectives. To accelerate this research process, Userlytics integrates powerful artificial intelligence capabilities, including AI Annotations and comprehensive AI UX Analysis, which help teams rapidly extract meaningful patterns and insights from qualitative data. Furthermore, the platform is actively expanding its innovative toolkit, with synthetic personas and AI-moderated interviews coming soon. The platform’s extensive global panel allows for diverse demographic representation, ensuring that the feedback collected is relevant and comprehensive. Additionally, Userlytics offers optional professional services, including access to senior UX consultants based in Europe and the U.S., who can provide expert guidance and support throughout the research process. A key differentiator of Userlytics is its proprietary ULX Score, a benchmarking tool that evaluates multiple dimensions of user experience, including Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity, and Appearance. This holistic approach to measuring user experience provides clients with a 360-degree view of their product's strengths and weaknesses, enabling them to make informed decisions based on empirical data. By leveraging these insights, organizations can enhance their digital products, ultimately leading to improved user satisfaction and engagement. Overall, Userlytics stands out in the user experience research category by combining a robust participant network, flexible testing options, and expert consultancy services. This platform empowers organizations to gain valuable insights into user behavior, helping them to create more effective and user-friendly digital experiences. * * * Product Website Userlytics Seller [Userlytics](https://www.g2.com/sellers/userlytics) Discussions [Userlytics Community](https://www.g2.com/products/userlytics/discuss) Languages Supported Danish, German, English, Estonian, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Gabriel Rivas-Micoud (Senior Corporate Account Executive & Strategic Partnerships Director at Userlytics Corporation) Show More ## Pricing Pricing provided by Userlytics. ### Try Userlytics for Free Free Trial [ View More Pricing Information ](https://www.g2.com/products/userlytics/pricing) ## Userlytics Integrations (5) What do users say about integrations? Verified by Userlytics [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe XD ](https://www.g2.com/products/adobe-xd/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Figma ](https://www.g2.com/products/figma/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Calendar for Confluence ](https://www.g2.com/products/google-calendar-for-confluence/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") inVision ](https://www.g2.com/products/inphronesis-invision/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Proto.io ](https://www.g2.com/products/proto-io/reviews) Show More ![Danny F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danny F.") DF Danny F. Manager, User Experience Research Market Research Mid-Market (51-1000 emp.) 11/19/2025 "Outdated Interface with High Learning Curve" 1.5/5 What do you like best about Userlytics? I find Userlytics fairly efficient in quickly attracting new users to our platform, Spotter Studio. This speed in acquiring users is beneficial as it allows us to rapidly understand how first-time users navigate through our onboarding process, from setting up their profiles to grasping the core principles of our platform. Review collected by and hosted on G2.com. What do you dislike about Userlytics? I think the UI and UX of Userlytics is horrible. It is extremely outdated and not easy to do anything on the platform. The navigation is confusing, making it difficult to add questions to a test plan and moving questions around is super buggy. For a company built on improving usability for others, I would expect a better UX experience. Navigating through a test plan is outdated, glitchy, and cumbersome; it could be simplified completely. Additionally, the initial setup was hard due to a high learning curve. Review collected by and hosted on G2.com. What problems is Userlytics solving and how is that benefiting you? I use Userlytics to understand how first-time users navigate our onboarding process, from profile setup to grasping key principles. It's quick to get user feedback, but the UI and UX are outdated and difficult to navigate, impacting overall usability. Review collected by and hosted on G2.com. Show More Response from Victoria Pinto of Userlytics [Editedit](https://www.g2.com/survey_responses/userlytics-review-11980545/official_response/edit) Hi Danny, Thank you for taking the time to share your detailed feedback. We are glad to hear that Userlytics has helped you quickly gather insights from first-time users and better understand how they move through your onboarding process. Fast access to real user feedback is something we always aim to support. We also appreciate your honesty about the challenges you faced with the old interface and navigation we had at the beginning of 2025. We hope you will appreciate the many changes thereof that have been released over the past months and weeks. Critical feedback is always welcome at Userlytics and is one of the main drivers of our roadmap. Along with other changes: -Navigation has been simplified -Metrics and Analysis have been enhanced with advanced charts and matrices -UI and UX has been a priority in Q4 and it is in Q1 2026 We would love to invite you to check out and compare the system as it stands today, and also, to check out the many additional improvements and added capabilities that we are launching in January 2026 and over the coming months; making sure you are able to seamlessly generate multiple insights across a mixed method series of UX research capabilities is our holy grail, we sincerely thank you for your feedback, and look forward to continue using suggestions such as yours to improve the value of our offerings to our clients. All the best, Victoria Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Design](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Design") AD Verified User in Design Mid-Market (51-1000 emp.) 7/25/2022 "A more user friendly world doesn't start with UserLytics" 2/5 What do you like best about Userlytics? Having a dedicated account manager is a major perk compared to more DIY testing platforms. Nate is always super responsive & proactive in managing our projects. Review collected by and hosted on G2.com. What do you dislike about Userlytics? That said, there's a lot that I'd prefer to handle on my own, like managing quotas within one project, and assigning & editing project types between quant/qual/etc. We have a diverse team using the platform, with designers & other team members jumping in to help conduct research - having so many new users on our account, I've found that it is not an intuitive platform to learn quickly & our team ends up quite frustrated trying to jump in & run moderated interviews. Review collected by and hosted on G2.com. What problems is Userlytics solving and how is that benefiting you? It's helpful that they have a recruitment panel built in. They've helped us reach some diverse international targets & their recruitment fielders are great at managing project changes. Review collected by and hosted on G2.com. Show More Response from Elise Rodriguez of Userlytics [Editedit](https://www.g2.com/survey_responses/userlytics-review-6893260/official_response/edit) Hi, and thanks for taking the time to review us. We're happy to hear that you've received great customer service from our team. We're sorry to hear about the issues you encountered onboarding a large team onto your Userlytics account - we'll take your feedback into consideration to continue providing the most seamless, intuitive experience for our customers. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 10/4/2018 "Consider Userlytics " 2/5 What do you like best about Userlytics? I like how easy it is to get feedback using Userlytics Review collected by and hosted on G2.com. What do you dislike about Userlytics? I dislike how challenging the interface itself can’t be Review collected by and hosted on G2.com. What problems is Userlytics solving and how is that benefiting you? We are finding issues with our programs and how we can make them better for users Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Options Pricing provided by Userlytics. ### Try Userlytics for Free Free Trial ### Enterprise Plan Starting at $3,500.00 50 Participants Per Year ### Limitless $69,000.00 Per Year [ View More Pricing Information ](https://www.g2.com/products/userlytics/pricing) Userlytics Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2c76bc59390c8d8eb7065dd8c478a664/usertesting.png "Product Avatar Image") UserTesting 4.4/5(792) [ Compare Now ](https://www.g2.com/compare/usertesting-vs-userlytics) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ef7508d85c415e3bd152cc0eb52177ae/maze-maze.png "Product Avatar Image") Maze 4.5/5(111) [ Compare Now ](https://www.g2.com/compare/maze-maze-vs-userlytics) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6e4c45a314a36ae488682ebd1ab4d3c3/lookback.png "Product Avatar Image") Lookback 4.3/5(21) [ Compare Now ](https://www.g2.com/compare/lookback-vs-userlytics) ##### ##### Userlytics Features User Response Methods Survey Video Snippets Video Interview Participant Selection In-App In-Store On-Site Insights Analytics Collaboration Sorting Feedback Source Recruitment Pool [ View More Features ](https://www.g2.com/products/userlytics/features) ## Top-Rated Alternatives [ ![UserTesting](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UserTesting") UserTesting 4.4/5(792) ](https://www.g2.com/products/usertesting/reviews) [ ![Maze](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maze") Maze 4.5/5(111) ](https://www.g2.com/products/maze-maze/reviews) [ ![Userfeel](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Userfeel") Userfeel 4.5/5(105) ](https://www.g2.com/products/userfeel/reviews) [ View All Alternatives ](https://www.g2.com/products/userlytics/competitors/alternatives) ##### Categories on G2 [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[Software Testing](https://www.g2.com/categories/software-testing)[User Research](https://www.g2.com/categories/user-research) [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[Software Testing](https://www.g2.com/categories/software-testing)[User Research](https://www.g2.com/categories/user-research)[Consumer Video Feedback](https://www.g2.com/categories/consumer-video-feedback) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Recommended software for business file collaboration online](https://www.g2.com/discussions/recommended-software-for-business-file-collaboration-online)[Tessitura vs Blackbaud Altru: which museum management platform is easier to adopt with less team training?](https://www.g2.com/discussions/tessitura-vs-blackbaud-altru-which-museum-management-platform-is-easier-to-adopt-with-less-team-training)[Best rated account-based orchestration service](https://www.g2.com/discussions/best-rated-account-based-orchestration-service-what-s-earning-trust) [What PLM platforms work for a manufacturing company with over 500 employees that needs something more structured than shared drives but less complex than SAP?](https://www.g2.com/discussions/what-plm-platforms-work-for-a-manufacturing-company-with-over-500-employees-that-needs-something-more-structured-than-shared-drives-but-less-complex-than-sap%20)[What idea management software do innovation managers and strategy leaders actually trust for running structured ideation programs rather than just collecting feedback?](https://www.g2.com/discussions/what-idea-management-software-do-innovation-managers-and-strategy-leaders-actually-trust-for-running-structured-ideation-programs-rather-than-just-collecting-feedback)[Pros and Cons Details](https://www.g2.com/products/userlytics/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)