--- title: Userlytics Reviews meta_title: 'Userlytics Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 189 reviews by the users' company size, role or industry to find out how Userlytics works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 189 scale: '5' date_modified: '2026-07-07' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Userlytics Reviews **Vendor:** Userlytics **Category:** [User Research Tools](https://www.g2.com/categories/user-research) **Average Rating:** 4.4/5.0 **Total Reviews:** 189 ## About Userlytics Userlytics is a comprehensive user experience research platform designed to assist businesses and agencies in enhancing the user and customer experience across websites, applications, and prototypes. Established in 2009, Userlytics has cultivated a global participant pool of over 2 million panelists, enabling organizations to conduct both moderated and unmoderated usability studies tailored to their specific needs. This platform is particularly beneficial for those seeking to gather actionable insights into user behavior and preferences. Targeted primarily at enterprises and agencies, Userlytics serves a diverse audience that spans various industries. Its scalable pricing model allows organizations to engage as many or as few participants as necessary, making it adaptable for projects of any size. This flexibility is crucial for businesses looking to optimize their digital interfaces and ensure they meet user expectations effectively. Userlytics is particularly useful for product managers, UX designers, and marketing teams who are focused on refining their offerings based on real user feedback. One of the standout features of Userlytics is its ability to facilitate both moderated and unmoderated usability testing. This means that users can choose to observe participants in real-time or gather insights from recorded sessions, depending on their research objectives. To accelerate this research process, Userlytics integrates powerful artificial intelligence capabilities, including AI Annotations and comprehensive AI UX Analysis, which help teams rapidly extract meaningful patterns and insights from qualitative data. Furthermore, the platform is actively expanding its innovative toolkit, with synthetic personas and AI-moderated interviews coming soon. The platform’s extensive global panel allows for diverse demographic representation, ensuring that the feedback collected is relevant and comprehensive. Additionally, Userlytics offers optional professional services, including access to senior UX consultants based in Europe and the U.S., who can provide expert guidance and support throughout the research process. A key differentiator of Userlytics is its proprietary ULX Score, a benchmarking tool that evaluates multiple dimensions of user experience, including Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity, and Appearance. This holistic approach to measuring user experience provides clients with a 360-degree view of their product's strengths and weaknesses, enabling them to make informed decisions based on empirical data. By leveraging these insights, organizations can enhance their digital products, ultimately leading to improved user satisfaction and engagement. Overall, Userlytics stands out in the user experience research category by combining a robust participant network, flexible testing options, and expert consultancy services. This platform empowers organizations to gain valuable insights into user behavior, helping them to create more effective and user-friendly digital experiences. ## Userlytics Pros & Cons **What users like:** - Users value the **ease of use** of Userlytics, finding it simple to set up and integrate for testing. (14 reviews) - Users rave about the **prompt and helpful customer support** from Userlytics, enhancing their overall experience and efficiency. (12 reviews) - Users find the **easy setup** of Userlytics invaluable for quickly gathering feedback and enhancing product design decisions. (12 reviews) - Users value the **helpful customer support** from Userlytics, enhancing their overall positive experience and project outcomes. (8 reviews) - Users find the **setup process easy** , thanks to the user-friendly interface and clear instructions for beginners. (7 reviews) - Users appreciate the **implementation ease** of Userlytics, making the onboarding and usage experience straightforward and efficient. (6 reviews) - Insights (6 reviews) - Research Efficiency (5 reviews) - Speed (5 reviews) - Survey Management (5 reviews) **What users dislike:** - Users criticize the **poor usability** of Userlytics, finding the interface outdated, confusing, and challenging to navigate. (5 reviews) - Users find the **interface not user-friendly** , often describing it as cumbersome, outdated, and difficult to navigate. (4 reviews) - Users criticize the **poor UI design** of Userlytics, finding it outdated, confusing, and difficult to navigate. (4 reviews) - Users find the **slow processes** of Userlytics frustrating, often citing non-intuitive design and cumbersome workflows. (4 reviews) - Users face **insufficient information** due to language limitations and analytics features, hindering effective appointment management and insights. (3 reviews) - Users experience significant **navigation difficulties** in Userlytics, citing a confusing, outdated, and cumbersome interface. (3 reviews) - Not Intuitive (3 reviews) - Poor UI (3 reviews) - Poor Usability Design (3 reviews) - Users find the **UX improvements necessary** due to frustrating processes and unclear UI hindering productivity. (3 reviews) ## Userlytics Reviews ### 1. The biggest international user testing pool that is available in the industry. **Rating:** 5.0/5.0 stars **Reviewed by:** Andreea Daniela M. | Senior Conversion Executive , Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Userlytics?** - Very granural participants recruitment tool (you can target based on a large variety of countries and languages) - Has multiple answer screener questions to avoid giving away the purpose of the study - Can add images to tasks now to compare website prototypes - A very supportive team that not only helps you with any issues but also gives you tips on how to best run user tests - Can create multiple profiles under the same account, so everyone in the UX team can keep track of their projects **What do you dislike about Userlytics?** - Can't run unmoderated user tests with video on apple devices - You have to download the app to preview the test fully **Recommendations to others considering Userlytics:** If you require a user testing platform with an extensive international user testing pool, this is the platform for you. **What problems is Userlytics solving and how is that benefiting you?** We are running both moderated and unmoderated user testing projects for various clients. ### 2. Great for User Testing **Rating:** 4.5/5.0 stars **Reviewed by:** Brad K. | Director of Design and Innovation, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Userlytics?** Some of the reporting capabilities after completing a survey are great - calculating things like SUS and being able to share results. Participants seem qualified. About half the cost of our prior contracted software. **What do you dislike about Userlytics?** The per-participant costs model versus an unlimited participants model can limit use as there is a known cost with each test. Visually the UI is a bit unbalanced and took getting used to. **Recommendations to others considering Userlytics:** Easy platform with lots of features to get started. **What problems is Userlytics solving and how is that benefiting you?** Testing at all stages of the UX design process, including live software. Polling participants for questions. We are using moderated testing internally. **Official Response from Elise Rodriguez:** > Hi Brad, we're happy to hear you're making good use of our reporting tools! While our pricing models are different than most of our competition, we believe they offer our clients more flexibility, and they are typically much more affordable than per-license models. We're currently working on a complete redesign of our platform with a new and improved UI, set to launch in the near future. Thanks again for using Userlytics! ### 3. Quick and Easy Survey's **Rating:** 5.0/5.0 stars **Reviewed by:** Kristina P. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2022 **What do you like best about Userlytics?** I like that I get a lot of surveys to answer throughout the week and month. I am use to these types of sites lacking with the amount of surveys you can take and they never disappoint. On the flip side we able to send out surveys to our clients to find out what we need to do to improve. **What do you dislike about Userlytics?** I dislike that a lot of their big-money surveys require to take them at really awkward times. They are always offering slots that are first thing in the morning and that can be tiresome. That also throws off the results that we are trying to use to tailor to our data. **What problems is Userlytics solving and how is that benefiting you?** I feel that we are solving problems of finding out what we need to do to improve our products and our client's satisfaction. It is pivotal to us that we know that for company. ### 4. Comprehensive and Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Jenny F. | UX Research Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2022 **What do you like best about Userlytics?** Building tests in Userlytics is simple and straightforward. The builder walks you through each step, so you don't have to worry about forgetting anything. The templated questions make it very easy to build your usability test. The results dashboard is also very comprehensive, with the ability to create highlight reels, tag, bookmark, download, share, rate, transcribe, etc. Everything we're looking for. **What do you dislike about Userlytics?** We have a target audience that is more challenging and expensive to reach using the existing Userlytics panel. Getting relevant results without using custom recruitment (additional expense) was not a viable option for our company. **What problems is Userlytics solving and how is that benefiting you?** We are about to test how usable our new and existing products are. A major benefit is the time we save by using unmoderated testing for quick checks and tests. Not having to worry about the scheduling logistics is a time-saver. ### 5. Cost Effective Solution, Great Client Service **Rating:** 4.0/5.0 stars **Reviewed by:** Jon Y. | Principal UX Research Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Userlytics?** The team from Soup to Nuts has been very response within the sales cycle and onboarding of my small team **What do you dislike about Userlytics?** They are lacking some "bells and whistles" that UZ and UT provide, that said they were highly economical in comparison **What problems is Userlytics solving and how is that benefiting you?** Gives us simplified recording (both video and data capture) of sessions, Sharing of clips with the team has been vital to communicating findings and what is possible as we grow in our maturity **Official Response from Elise Rodriguez:** > Hi Jon, thanks for the positive review! We are continuing to update our platform with even more features to offer the best remote UX testing experience possible. Have a great day! ### 6. Userlytics Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Userlytics?** Userlytics makes it easy to test designs and so much more with users. Through their innovative features and easy to use platform my team has been able to conduct several usability tests and gather meaningful feedback to better shape our products. **What do you dislike about Userlytics?** If there was a way to drill deeper into a participant pool it would be great. Right now, we get more general participants who are in healthcare and we have a very specific user-base. **What problems is Userlytics solving and how is that benefiting you?** Userlytics helps us verify and validate our designs. They also provide a simple way to record videos of participants and see how they use our current platform, and interact with various scenarios we've newly designed. **Official Response from Elise Rodriguez:** > Thanks for taking the time to review us! We're happy to hear you've been able to gain quality UX insights from our platform. Our panel is growing by the day, creating more opportunities for you to narrow down your study to target your exact customer. Thanks again for your feedback, and have a wonderful day. ### 7. Quality testers and good in-platform results analysis features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Userlytics?** The customer service and project management was exceptional, even for our smaller test order. When test results began populating, it was clear that Userlytics had retained quality testers who didn't skimp on their responses and provided detailed commentary on our test design. The platform itself is easy to use, and we were deligted that we could link to a Figma prototype for testing. The question types could use some expansion compared to the options available in say, Usability Hub. The ability to record and playback sessions, and the analysis tools such as the ability to add annotations to key moments in the session, the fact that he platform links questions to the timestamp in the video, and the ability to re-categorize user's indication that they were successful or not in their task were really stand out features for us. **What do you dislike about Userlytics?** The test targeting is rather broad, and we had to reach out for a special order to find testers who were more closely aligned with our website target audience. Despite this requiring more coordination, the platform's benefits in terms of test deployment, session recordings, analysis tools, and quality of respondents far outweighed the extra leg work to secure the best test respondent matches. **What problems is Userlytics solving and how is that benefiting you?** We've been able to leverage Userlytics to understand user experience issues with proposed website page designs and navigation before we've committed them to code. We've also been able to share test session clips with our clients that demonstrate the need to drop internal jargon from page copy or navigation labels. Clients appreciate that testing with Userlytics can test the design and IA decisions to verify end-user acceptance to reduce overall risk at launch. **Official Response from Elise Rodriguez:** > Thanks for taking the time to review us - we're happy to hear you are pleased with our platform, customer service and suite of UX testing tools. We appreciate your feedback about finding niche test participants, and hope we can continue meeting your UX testing needs in the future! ### 8. Excellent tool for user research! **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle D. | Junior UX Designer, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2022 **What do you like best about Userlytics?** Userlytics is an excellent tool to test wireframes, implement surveys across the whole website, review user activity on single pages, collect heat maps and user feedback. **What do you dislike about Userlytics?** It would be good to have other features and tests as options. I find the current features very useful but it lacks diversity, compared to other tools available on the market. **Recommendations to others considering Userlytics:** I would highly recommend using Userlytics if you need to perform testing of wireframes, review your user activity and collect handy insights from your users via different tools. **What problems is Userlytics solving and how is that benefiting you?** Thanks to Userlytics, I can make sure every page is as user-centric as possible. I can review user activity on the whole website and correct any bug through recordings. **Official Response from Elise Rodriguez:** > Hi Michelle, we're happy to hear you've found Userlytics to be a useful tool for your UX research and testing needs! We've launched several new features in the past few months, including sentiment analysis and VR testing, and are currently in the process of rolling out even more advanced UX testing features - stay tuned. ### 9. Excellent customer support, easy to use and excellent participant panel **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer L. | User Researcher, Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2022 **What do you like best about Userlytics?** We use Userlytics because we know we will be able to find excellent participants quickly that provide in-depth feedback on our designs. The tool itself is easy to use and has some really helpful features - we are using it today to create some highlight reels to present to stakeholders. The customer support is also excellent - whenever we have had any issue at all, whether with a participant or with the tool, we have had prompt support from the Userlytics team. The ability to annotate videos is great - you can add notes as you go through, you can clip parts of videos and save them, and share with others. The scheduling feature is very good - it's super easy to schedule a new session on both our end and the participant's end. **What do you dislike about Userlytics?** Nothing is missing that I can think of. The team are always making incremental improvements in response to feedback, so I feel as though they've done a great job at making a product based on user needs. **What problems is Userlytics solving and how is that benefiting you?** Before Userlytics, we had a real challenge in turning around research quickly and reaching participants outside of our customer base. Since using Userlytics regularly we have been able to quickly and efficiently reach people outside of our core users and have gained a great deal of insight on non-customers. We have yet to use all the features of the tool, so we are looking forward to trying out other ways of testing in future. The biggest benefit of Userlytics that we've found is the excellent support from the team. If, for example, we aren't sure of how to screen for a particular user type, the team at Userlytics has given us feedback and suggestions to improve who we recruit. We are really happy with the level of communication from them on everything we've reached out to them for. **Official Response from Elise Rodriguez:** > Hi Jennifer, thank you for your wonderful feedback about our product. We're happy to hear that we've been able to meet all your UX testing needs, and hope we can continue to do so in the future. Have a great day! ### 10. It is recommended for designers and researchers to conduct remote usability testing. **Rating:** 4.5/5.0 stars **Reviewed by:** Rui-Yang W. | Master Student, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Userlytics?** This is an easy-to-use usability testing platform. It is easy to design questionnaires or to embed prototypes, websites and other functions. And the function of Userlytics is just like other regular survey platforms, there are no parts to relearn. In addition, you can get not only quantitative data but also qualitative feedback and even screen recordings. These features make remote online usability testing easy than other ways. **What do you dislike about Userlytics?** The mechanism for performing experimental subgroups is not well developed. If there are four conditions, it is inconvenient to repeat the four projects and change the prototypes or else. In addition, it takes a longer time to copy and duplicate the questionnaires and cannot be pasted then immediately. Lastly, I would like to see a larger font size, especially for Chinese users. It would like to be 14 pt or 16 pt or larger, which is a more suitable font size for them. **What problems is Userlytics solving and how is that benefiting you?** I performed usability testing that is related to human-AI interactions and successfully received it by the annual conference of the International Communication Association in 2022. **Official Response from Elise Rodriguez:** > Hi Rui-Yang, thanks for taking the time to review our product! We're happy to hear you've made great use of our platform and have been able to achieve quality UX insights. We're rolling out a platform update that allows simple duplication of study questions. We'll take your feedback about a larger font size into consideration for the future. Thanks again for being a Userlytics customer! ### 11. The speed in which you are able to get results is insane! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2022 **What do you like best about Userlytics?** The speed in which you are able to get results is incredible! Userlytics has allowed us to verify our designs the same day in which we created them! Because you have user feedback so quickly, we can try multiple variants and optimise fast within a very short space of time. Being able to test our Figma prototypes means we save hours & hours of dev time and only develop the one, user approved design. **What do you dislike about Userlytics?** I wish we could segment the audience better. I would like to be able to narrow down to users within a specific job title, industry, etc. For a B2B product, this would really elevate our ability to test with the right users. **What problems is Userlytics solving and how is that benefiting you?** We have always struggled with our general navigation and the terminology we use. Being able to ask users directly what they call certain sections, items, etc., means we can speak the user's language. **Official Response from Elise Rodriguez:** > We're delighted to hear that you've been able to achieve the UX metrics you need in record time! We'll take your advice about narrowing down audience profiles into consideration for our next update. We hope we can continue meeting all your UX testing needs, thanks again for being a Userlytics customer! ### 12. Affordable platform for my user testing needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2022 **What do you like best about Userlytics?** I extensively researched many user testing platforms and Userlytics ended up being the most affordable platform by a long shot while covering all of my user testing needs. They have a good variety of qualitative and quantitative metrics. Customer support has been very responsive to emails and they've usually resolved my issues quickly. When I needed to conduct a special study with a particular group of demographics, Userlytics helped me recruit the participants. **What do you dislike about Userlytics?** The interface is not the sleekest, but they have been improving the interface and adding new features. I wish the QA process was a bit more thorough, as I usually have to request at least one test replacement for every study I do. It's very time consuming to have to do that each time. **What problems is Userlytics solving and how is that benefiting you?** I get to quickly validate my design decisions with their platform. Turnaround times are quick (for software only products). I've found user experience issues that I wouldn't have noticed otherwise. **Official Response from Elise Rodriguez:** > Hi, we're happy to hear that our advanced user testing platform has been able to meet your needs at an affordable price! We'll take your feedback into consideration for the next iteration of our platform. ### 13. Great resource for setting up and organizing User Tests **Rating:** 4.5/5.0 stars **Reviewed by:** Mark E. | User Experience Designer, Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Userlytics?** Annotations, Test Scripts, Bring Your Own Users **What do you dislike about Userlytics?** No public/password locked shareable links **What problems is Userlytics solving and how is that benefiting you?** Making UXers and developers aware of unknown issues and showing stakeholders results of User Research **Official Response from Elise Rodriguez:** > Hi Mark, we're happy to hear you've enjoyed the variety of features we have available on our user testing platform! We're currently working on an update that will allow for password protected reports - stay tuned! ### 14. It streamlines our teams UX research **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Userlytics?** The ability to gain insight very quickly. **What do you dislike about Userlytics?** Not being able to see all candidates pre-screening answers in one consolidated view. **What problems is Userlytics solving and how is that benefiting you?** It enables our team to test initial concepts quickly, allowing us to iterate at speed. **Official Response from Janna Hedlund:** > Hello, and thanks for taking the time to review us! We're happy to hear that you've had a positive experience with Userlytics and appreciate your feedback. We will look into your concerns regarding viewing all pre-screening answers at once so that our platform can continue to provide quality UX insights, as well as a quality experience. Have a great day! ### 15. Satisfactory tool for user testing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2021 **What do you like best about Userlytics?** I have been using this tool for last eight months. It is less expensive as compared with other tools like UserTesting. Setting up the tests is effortless and efficient. **What do you dislike about Userlytics?** Its reporting features can be improved. It doesn't provide enough accurate data for A/B testing. Also, every user has their own dashboard with tests and reports, and even the admin cannot access it. You need to connect with your customer success manager to move all the data from one member to another if anyone leaves the organization. **Recommendations to others considering Userlytics:** If you are startup, you can go with it. **What problems is Userlytics solving and how is that benefiting you?** I have been using this tool for my product. I do remote user testing with the US, Canadian, and European participants and generate insights from the NPS, SUS, and other data. It helps to improve my product and make that for the actual users. ### 16. Great International Usability Testing Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Tanya W. | Owner, TW Research Services, LLC, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2021 **What do you like best about Userlytics?** I have been doing online user testing for over eight years and have used many different UX tools in that time. Userlytics has been my user testing tool of choice for several years now. Their site is easy to use and inexpensive compared to other similar caliber user testing tools. It is effortless to set up a test, and they are very responsive to any requests or questions I have as I create my tests. It's also nice they have a card sort feature now. Few tools provide that. Userlytics has been able to help me test and find native speakers who also speak English in every country I have needed including South Africa, Japan, China, and Korea. They have made sure I have gotten quality testers which in turn has provided quality research. Their pricing, ease of use, customer service, and quality of testers/panels can't be beat. **What do you dislike about Userlytics?** Initially, I didn't like the pink and blue color scheme they used, but it has been updated. I wish there was an autosave on annotations/video clips. Sometimes I forget to click save. **What problems is Userlytics solving and how is that benefiting you?** Finding ways to do research internationally on a reasonable budget is very challenging, but Userlytics has made it possible to test anywhere I have asked so far. Their pricing model is nice in that you only buy what you need and can always add more credits as needed. As a freelancer, that has been helpful for me to manage my research budget project by project. **Official Response from Elise Rodriguez:** > Hi Tanya, thanks for being a Userlytics customer! We're glad to hear you've found many of our advanced UX tools useful to your research and testing needs. We've recently updated our annotations feature so that it is more user friendly - please check it out and let us know what you think! ### 17. Excellent User Testing Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jordon M. | Digital Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Userlytics?** The overall experience with Userlytics has been great. The platform is easy to use, has fast candidate responses, and excellent customer service. I'd recommend this platform to anyone interested in user testing. **What do you dislike about Userlytics?** I wish that panel credits were shared with all users within the company. You can move them over to different accounts within the company, but it would be nice to just have a total of credits per company that anyone can use. **What problems is Userlytics solving and how is that benefiting you?** Our team primarily uses Userlytics for unmoderated user testing. The quality candidate responses we receive for Userlytics testers have helped our user research team produce a better product for our clients. **Official Response from Elise Rodriguez:** > Hi Jordon, thanks for taking the time to review Userlytics. We're happy to hear you've had a great experience with us thus far. We will take your feedback about our credit system into consideration for future platform updates. Have a wonderful day! ### 18. Love Userlytics. Flexible pricing models, brilliant features and a superbly responsive support team. **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan W. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2022 **What do you like best about Userlytics?** The Userlytics team have always been incredibly responsive to requests, always trying their best to offer tailored solutions when they can. **What do you dislike about Userlytics?** I've yet to find something with the service or the platform that I dislike. **Recommendations to others considering Userlytics:** If you have any doubts about signing up, get in touch with the team and they'll explain your options. **What problems is Userlytics solving and how is that benefiting you?** I need to provide clients with user behaviour insights for their website; I always uncover significant insights using this platform. **Official Response from Elise Rodriguez:** > Hey Ryan, thanks for the stellar review! We're happy to have you as a Userlytics customer. ### 19. Useful tool, but can be improved **Rating:** 3.0/5.0 stars **Reviewed by:** ALEJANDRO F. | UX Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Userlytics?** The recruitment service is Okey. The transcription service is fantastic, (it would be great to have that tool with a spanish language test). **What do you dislike about Userlytics?** I made a mistake sharing the right link for the test. Even though that was my mistake, I feel that the platform didn't was very clear to help me to avoid that problem. **What problems is Userlytics solving and how is that benefiting you?** User test, recruiting international testers. **Official Response from Elise Rodriguez:** > Hi Alejandro, thanks for taking the time to review us! We're glad to hear you've found our transcription service to be of great use. We plan to expand it to include more languages in the future. Additionally, we appreciate your feedback about the link sharing issue you faced, and will use it to ensure all instructions are as clear as possible going forward and to ensure that we are providing simple solutions or support when needed. Please feel free to reach out to your account manager for any further feedback or questions, and have a wonderful day! ### 20. Innovative Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Tyrone G. | Academic Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Userlytics?** I like that you can actulally get a lot of studies sent directly to your email that you can qualify for. Also the pre qualifiers are not that hard and you can qualify for a lot of studies. **What do you dislike about Userlytics?** I do wish that they had higher pay outs on their test. Even though you get a lot of the higher pay outs would make more sense because some of the tests can take a while to finish. **What problems is Userlytics solving and how is that benefiting you?** I believe that I am solving problems that can plague the consumer. You take a lot of different tests and by doing that, you are giving your take on how to fix so many different products. ### 21. Review for Userlytics **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Userlytics?** Simple tool to use, user-friendly; many features to help you review your test results. Support & guidance from Client Success team is great. **What do you dislike about Userlytics?** Some limitations: 1) you can't bring customer info from your contact list (e.g. age, tenure, products owned etc.) in the platform, you have to ask those demographics questions as part of the screener 2) If you have a multi-choice question, you can't make an option exclusive 3) no text analytics tool to analyze the comments and to summarize themes by key words **What problems is Userlytics solving and how is that benefiting you?** User experience to better understand interactions with digital tools and determine the efforts when it comes to change management ### 22. Smooth experience, great participant recruitment **Rating:** 3.5/5.0 stars **Reviewed by:** Jess D. | Product Design Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Userlytics?** Userlytics worked with me to understand my target users and found great participants that gave quality feedback. The entire process ran smoothly, communication was clear and timely, and our team received valuable insights from the study. **What do you dislike about Userlytics?** We didn't use Userlytics internal annotation and analysis tools because we use Dovetail, and comparatively, the features offered by Userlytics were not robust. I would focus more on the service side than the software side, as many analysis tools exist. **What problems is Userlytics solving and how is that benefiting you?** Our biggest problem was recruiting for B2B product feedback and relevant users, and Userlytics quickly connected us with the right users to provide valuable feedback. **Official Response from Elise Rodriguez:** > Hi Jess, thanks for taking the time to review us! We're happy to hear that we've been able to provide you with great customer service and quality UX insights! We'll take your feedback about our annotation and analysis tools into consideration for our next platform update. Have a wonderful day! ### 23. Very simple to use platform **Rating:** 5.0/5.0 stars **Reviewed by:** Mike B. | Sr. Director of Product Management, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Userlytics?** The integrated recruitment capabilities and the ease of scheduling participants, also the ability to chop videos. **What do you dislike about Userlytics?** Wish the panel pool was bigger, currently I think some competitors have a larger pool set. **Recommendations to others considering Userlytics:** Fantastic support team, makes initiating UX research very easy. **What problems is Userlytics solving and how is that benefiting you?** The ability to quickly scale up user research and get feedback at any time of the day has been a game-changer. **Official Response from Elise Rodriguez:** > Hi Mike, thanks for your great feedback! We're happy to hear you're enjoying several of our platforms' innovative UX testing tools. Our panel is currently over 1.5 million users and growing - please be sure to contact us if there's a niche market you're looking to target, and we'll be sure to set up the perfect audience for you. Have a great day! ### 24. Surpassing my expectations, highly recommend – has transformed our user data **Rating:** 5.0/5.0 stars **Reviewed by:** John S. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Userlytics?** The ease of implementation is understated. It's so user-friendly, and the speed of results is incredible. We've really used it to our advantage is it's helping us inform our experiment pipeline and the direction we're taking our key user touchpoints. Everything is great. **What do you dislike about Userlytics?** If the transcription function actually worked well, this would be the best user testing platform on the planet. The transcription function has definitely improved (and even now – with it not being super perfect – it's really sped up the notetaking process and has made analysis so much easier. Couple great transcription with the annotation feature that userlytics has and it'd be without a doubt, leagues above any other platform out there. **Recommendations to others considering Userlytics:** Please invest in your transcription software! Appreciate it's incredibly hard. **What problems is Userlytics solving and how is that benefiting you?** We're understanding how people interact with our product and service for the first time on our website. The consumer space now is rife with consumer subscription products, so we're trying to find new ways we can really 'stick out' as a brand, product, and service. We're running new tests now as a result of the feedback we've gotten from people – thanks to userlytics. I can't say enough about it. It makes recruitment (probably one of the most painful parts of user research) so incredibly easy. Within hours of posting (and even sometimes, minutes) a research call brief – we have users scheduled and ready to go. It's incredibly fast, easy, simple, and intuitive. **Official Response from Elise Rodriguez:** > Hi, we're so happy to hear that you've been able to achieve fast, quality user insights with Userlytics. We recently launched our new and improved transcription service, powered by Amazon - we hope you enjoy its improved functionality and speed! Thanks again for taking the time to review us, and have a wonderful day. ### 25. Userlytics is ideal for gathering end user experience feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Holly P. | User Experience Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2022 **What do you like best about Userlytics?** The Userlytics interface is robust enough for our user-testing needs and simple to use. Plus, our account rep, Nate, provides absolutely first-class service! **What do you dislike about Userlytics?** Nothing that we dislike about Userlytics - the tool and services meet our needs well. **What problems is Userlytics solving and how is that benefiting you?** We are successfully solving usability issues for our digital banking services, and we're also getting valuable feedback about our products and services **Official Response from Elise Rodriguez:** > Hi Holly, we're happy to hear you've found our platform easy to use and have received excellent customer support from our team! We're working on updates that allow for even more study customization - stay tuned! ### 26. Great Tool & Excellent Team to Support Your Testing Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Userlytics?** I like the fact that you can do a variety of research / testing within the tool. Everything from surveys / questionnaires to more formal usability testing. The guided text / examples provided within the tool are a great addition so that you don't have to start from scratch when developing your test questions. One of the more recent updates to the AI Transcription has made this feature quite robust, and a solid aid when analyzing data / reviewing videos from testing sessions. And I must also say that the Userlytics team of Account Executives and Consultants have been a pleasure to work with. Excellent customer service, collaborative, willing to go the extra mile, and they always turn over exceptional, quality-driven work (testing analysis / reports). **What do you dislike about Userlytics?** I wish there was a little more flexibility with the card sorting feature. And I wish there was a way to showcase multiple visual options to a user and allow them the opportunity to select which one they feel is most effective (if a way to do this currently exists and I've missed it, I may need to reach out for a demo of this feature). **What problems is Userlytics solving and how is that benefiting you?** Userlytics has allowed us to incorporate more research into our processes, and we've been able to turn things around in a more efficient manner than if we'd completely outsourced all of our research / usability testing needs. The tool gives us the power to initiate research and testing almost instantaneously. Being able to use the tool for recruiting purposes make the process even more efficient, whereas in the past I've had to rely on recruiting firms and separate testing and data collection tools to manage the research / testing projects. Due to priorities and workload, we're not always able to facilitate our research / testing projects from end-to-end. So having a partner like Userlytics to assist us with facilitating testing when scheduling doesn't allow us to manage it solely is a tremendous help. **Official Response from Elise Rodriguez:** > Hi there, thanks for taking the time to review Userlytics! We're happy to hear you've made great use of our UX testing tools and features. We have recently added a new image tool to our platform, allowing you to add images to participant activities so that they can offer their feedback and preferences. Please feel free to as your account manager for a demo on this tool. Thanks again! ### 27. Easy to use + Well featured for Mobile App user testing **Rating:** 4.5/5.0 stars **Reviewed by:** Adam B. | Director, Mobile Product Development, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Userlytics?** As someone who has used exactly 1 other platform for user testing, I found Userlytics to be very easy to use with an expansive feature set. **What do you dislike about Userlytics?** Purchasing tests and obtaining tests from specific user segments is a manual/email based process. **What problems is Userlytics solving and how is that benefiting you?** Userlytics has helped us to validate user workflows and new features. ### 28. I am using it for last 2 years and never faced any problem **Rating:** 5.0/5.0 stars **Reviewed by:** Bushra A. | Programmer, Application Development, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2022 **What do you like best about Userlytics?** The Userlytics support help is outstanding. **What do you dislike about Userlytics?** There is nothing about the Userlytice which I dislike. **What problems is Userlytics solving and how is that benefiting you?** We are doing usability tests for our web and mobile apps as well as for our prototypes. **Official Response from Elise Rodriguez:** > Hey Bushra, thanks for the great review! We're happy to hear you've gotten two great years from Userlytics, and hope we can continue to serve you in the future. ### 29. Good platform, but some issues that need to be addressed **Rating:** 3.5/5.0 stars **Reviewed by:** Colin S. | User Experience Architect III, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Userlytics?** The unmoderated sessions with Userlytics Panel users **What do you dislike about Userlytics?** The video analysis is clunky. The browser plugin should work on all browsers as you want a variety of users to test your product. **What problems is Userlytics solving and how is that benefiting you?** Getting user feedback in a timely mannet. ### 30. Reliable platform for gaining great insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Userlytics?** Love that the recruit the participants and stand behind their quality of results. If we ever have any issues, they will find a replacement candid for us immediately. **What do you dislike about Userlytics?** Nothing really, we've used it for many tests and value the platform. **Recommendations to others considering Userlytics:** Highly recommend it! **What problems is Userlytics solving and how is that benefiting you?** We're solving basic usability issues with our websites and apps. We've realized if we incorporate tests early and often we can iteratively update and design a better end product. **Official Response from Elise Rodriguez:** > Thanks for the great feedback, we're happy to hear that we've been able to provide you with great customer service and quality UX insights! ### 31. Great platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2021 **What do you like best about Userlytics?** I like the usability of the platform and the analytics capability. It is straightforward to launch a test quickly and get detailed, valuable data through the platform. **What do you dislike about Userlytics?** Using the platform across multiple team members can be a bit difficult. There are numerous levels of permissions you can grant to other team members on the same account. We had a bit of trial and error trying to understand how we could set permissions so that certain team members could view/ edit/ launch a test. **What problems is Userlytics solving and how is that benefiting you?** We are using this tool to gather feedback across our various mobile apps and new features. The most significant benefit has been the access to a large number of testers and the ability to filter by multiple demographic factors. **Official Response from Elise Rodriguez:** > Hi Hannah, thanks for being a Userlytics customer! We're happy to hear you've been able to gather quality UX insights from our platform. We appreciate your feedback about our admin system, and will use your feedback to create a more simplified way to share tests and other key account info. Have a great day! ### 32. Amazing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Userlytics?** The 1-2-1 Support provided from Anna, whenever I have a question she is quick to answer and very supportive in providing advice for better question writing **What do you dislike about Userlytics?** The UI, when writing questions can be difficult to use **Recommendations to others considering Userlytics:** Make use of the 1-2-1 meetings available **What problems is Userlytics solving and how is that benefiting you?** Allows us to get customer feedback from people within different industries e.g. engineers & designs alike **Official Response from Elise Rodriguez:** > Hi there, thanks for the feedback! We're happy to hear you've received great assistance from Anna and are enjoying our platform. We're launching a revamped UI soon for an even simpler, more effective testing experience. Please let us know if there's anything else we can assist you with, and have a great day! ### 33. Responsive team with fast turnaround tests **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2021 **What do you like best about Userlytics?** My tests have a rapid turnaround within the range of expected results Userlytic's support team is above and beyond. **What do you dislike about Userlytics?** The UI is pretty dated and clunky. It could use some better descriptions. There are also some issues on rendering prototypes on mobile during tests. **What problems is Userlytics solving and how is that benefiting you?** UX issues and friction. We have managed to decrease a lot of user friction by catching it early. **Official Response from Elise Rodriguez:** > Hello, we're happy to hear you're enjoying using Userlytics and have had a positive experience with our support team. We're currently working on a complete redesign of our UI for release in the near future. Additionally, we're recently made some updates to allow testing of more prototyping platforms across all devices. Thanks for your feedback, and have a wonderful day! ### 34. Userlytics for UX Research **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Userlytics?** The CSM team and recruiting team have been extraordinary! Always super responsive and eager to help! **What do you dislike about Userlytics?** Userlytics is not as robust as other tools I have used. I see room for a lot of improvement, but it gets the job done! **What problems is Userlytics solving and how is that benefiting you?** Speaking with prospective users when I cannot talk with current users of our platform. Additionally, fast unmoderated study results. **Official Response from Elise Rodriguez:** > We're delighted to hear that you've received excellent customer service from the Userlytics team! We're rolling out a series of new updates through the end of the year and beginning of next year for even more UX testing options - stay tuned! ### 35. August 2021 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2021 **What do you like best about Userlytics?** Simple, intuitive and easy to use platform **What do you dislike about Userlytics?** In an ideal world it would be great if we could narrow down the search to users in our target sectors - but understand that the user pool is small on your (and other) platforms Also more flexible pricing on shorter duration tests would be super helpful ie < 15 min tests with a few questions **Recommendations to others considering Userlytics:** A friendly and easy company & tool to work with. We have gathered valuable customer insight swiftly and it has proved to be very valuable in terms of justifying key bsuiness choices and changes of direction. **What problems is Userlytics solving and how is that benefiting you?** No problems really, except it was tricky to transfer legacy tests and videos when a member of the team left and meant I had to use a personal account to get round it. Ideally should be able to transfer to an existing account The benefits are as expected tbh. Easy to create and launch tests **Official Response from Elise Rodriguez:** > Hello, and thanks for taking the time to review Userlytics. We're glad to hear you've enjoyed using our platform. We'll take your feedback about our global panel and pricing into consideration for our upcoming platform updates. Thank you again, and have a wonderful day! ### 36. A platform that gives us valuable insights into user behaviour **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Userlytics?** User testing videos are returned to us quickly, usually same day. Our account manager is really quick to respond to our queries. **What do you dislike about Userlytics?** More expensive than other platforms but the service is good. Ability to segment users even further would be good. **What problems is Userlytics solving and how is that benefiting you?** Userlytics helps us to highlight bottlenecks, friction points and patterns in user behaviour that need further investigating. ### 37. Great service with even better customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda R. | Integrator & Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Userlytics?** Userlytics is our go-to service for user testing, with good reason! As a small business, everyone on the team wears many hats, and we don't have a designated position for user testing. With their service, I've quickly set up user tests to get the feedback we need on our website design without issue. On top of that, the customer support is phenomenal. I've never had to wait long to hear back from our rep, Alex, and he's been able to solve every issue I've ever had. They genuinely want you to understand the product and can help with test setup if needed. **What do you dislike about Userlytics?** Occasionally, a user will ignore your user test prompts or rush through them without reading. In these instances, Userlytics has reviewed the user videos and granted our credits back as appropriate. There's also a learning curve when it comes to setting up the user tests, but that's to be expected with any new service. **What problems is Userlytics solving and how is that benefiting you?** Setting up Userlytics tests and running them with real users allows me to get actionable feedback and information about our new website design in real time. It's a relatively quick and easy way to find out if our design as intuitive as we hope it is. After reviewing the tests and tweaking our design, we run another user test to see if our design update addressed the problem (or if there's still more work to do). When users breeze through the test without issue, I know that our design is exactly what it needs to be. **Official Response from Elise Rodriguez:** > Hi Amanda, we're happy to hear you've gained quality UX insights and great customer support from Usserlytics! If you have any additional questions or concerns, please feel free to reach out to your account rep and they will do their best to assist you. Have a wonderful day! ### 38. Excellent product, great value and an invaluable tool in our development process **Rating:** 5.0/5.0 stars **Reviewed by:** Feargal O. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Userlytics?** Userlytics allows us easy access to a panel of users for testing - the demographic filters are great for targetting who we need, while the ability to bring our users when required is an excellent feature. The mix between moderated and unmoderated tests is also extremely useful. The support is excellent, and the team is adept at helping us to get everything we possibly can out of the platform. The video recording and PIP display have proven invaluable when sharing findings with clients. The ability to test mobile and web on the same platform has allowed us to streamline our testing process. **What do you dislike about Userlytics?** The only minor issue we have with the product is that some of our users would like a PDF report rather than the web report that Userlytics provides **Recommendations to others considering Userlytics:** Userlytics offers all the functionlaity we need to carry out a range of user tests. The mobile/desktop options plus the ability to bring our own users is invaluable. The recent changes to the recording software has meant that moderated tests have become more of an option when the project requires it. **What problems is Userlytics solving and how is that benefiting you?** Userlytics allows us to user test solutions from prototypes through alpha, beta, and final versions. We use it to test web applications and mobile apps. It allows us to get feedback from real users without investing time in creating a user panel. **Official Response from Elise Rodriguez:** > Hi Feargal, we're happy to hear you're enjoying Userlytics, and have found value in our demographic filters and video tools. We're working on an update for the near future that allows results to be exported in a PDF format - we'll let you know as soon as this goes live. Have a wonderful day! ### 39. Affordable way to streamline remote research **Rating:** 4.0/5.0 stars **Reviewed by:** Nick H. | Senior Product Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2021 **What do you like best about Userlytics?** Userlytics is quick to set up, quickly identifies users, and delivers results and insights reasonably fast. It has made remote research a part of our company culture and driven valuable insights that have changed our product. We've used it for card sorting, user interviews, user tests, and experimental research techniques. We've tried a lot of different ways to utilize it and it is pretty flexible. I am very impressed at how Userlytics actually helps recruit and analyze the information we needed for our projects. **What do you dislike about Userlytics?** It is a bit clunky and ironically could use some user testing for some of its workflows, but the value it offers is more significant than some of its UX issues. You also need to be aware that some of the recruited participants are not being authentic, so you need to be smart with how you set up your screeners. Due to the logic that the screener questions allow, you can be creative with how you sort out participant, so that is something to be aware of. Collaboration is difficult. I don't quite know how yet to collaborate with other users, like product mangers or my manager. This would be valuable, because we could share insights more elaborately. Another important thing that is frustrating is how they export card sorting results. It is exported as a CSV, but if you try to open it in a spreadsheet, there is so much work to do to make sense of the data that it's not even worth it any more. **Recommendations to others considering Userlytics:** I highly recommend experimenting with the different features they offer in unmoderated tests. You can get creative and gather interesting insights from users. **What problems is Userlytics solving and how is that benefiting you?** We're driving a lot of user research on our product. As the company has switched directions on our product, we have wanted to validate our decisions. We've utilized a lot of Userlytics features to understand our users better. **Official Response from Elise Rodriguez:** > Hi Nick, we're glad to hear you've been able to gather key insights with Userlytics, and are impressed with our recruitment services! We're actually working on a complete redesign of our UI, slated for the near future. We're also working on a redesign of our metrics section, making gathering key insights from your tests easier than ever. We'll take your suggestions into consideration when working on our upcoming product updates. Have a great day! ### 40. Fast solution for user interviews **Rating:** 4.5/5.0 stars **Reviewed by:** Katrina T. | UX Researcher, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2021 **What do you like best about Userlytics?** Moderated user interviews were easy to set up and conduct. The panel spots didn't fill up very quickly, but the customer service chat feature was always helpful. The reps were often friendly and offered to boost the test with their panel (Example: directly email people who fit our target audience and invite them to sign-up for our test). If I had a last minute test to conduct, I knew I could get at least a couple scheduled for the next day. **What do you dislike about Userlytics?** I often have back-to-back no-shows for moderated interviews. You're required to wait 15- 20 minutes in the empty chat room to get your credits refunded for no one showing up-- which can feel like a lot of lost time when you have multiple no-shows. The platform also checks settings before the interviews, but both the interviewee and I often had audio issues. **Recommendations to others considering Userlytics:** I recommend you take advantage of the live chat feature. They are quite friendly and responsive. **What problems is Userlytics solving and how is that benefiting you?** We are solving product problems and exploring potential new ideas. The most significant benefit is being able to screen for our target audience and talk to them directly within a week. Unmoderated tests were hit or miss (sometimes users wouldn't read or follow instructions). But if we were in a hurry, we could get fast insights with unmoderated prototype testing or card sorting. I also wish we could have multiple users on a single account, such as a business account with multiple users. **Official Response from Elise Rodriguez:** > Hi Katrina, thanks for being a Userlytics customer! We're happy to hear you've found our Live Conversations tool simple and effective. We completely understand your frustration with having no-shows for your moderated tests. We've recently updated our participant penalty system for no-shows and last minute test cancellations in order to reduce the number of participant absences. We've also recently revamped our web recorder to reduce the number of system errors, and allow for a smoother testing experience. Thank you for your feedback, and have a great day! ### 41. Userlytics has become my go-to resource for quality, unmoderated remote user testing. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2022 **What do you like best about Userlytics?** I like the ease of recruiting representative samples for our studies. Userlytics provides a great suite of tools to help speed up analyzing research metrics. **What do you dislike about Userlytics?** Creating a randomized, quantitative study requires some extra manual work. Would be great to see this feature automated in the future. **What problems is Userlytics solving and how is that benefiting you?** Userlytics provides our team with valuable user-driven insights. This has become an essential part of our process to create effective Digital Experiences. **Official Response from Elise Rodriguez:** > Hi there, thanks for taking the time to review us! We're happy to hear you're making great use of our suite of tools, and will take your feedback about creating automatic, randomized quant studies into consideration for a smoother testing experience. Have a wonderful day! ### 42. Very user-friendly and works to perfection **Rating:** 5.0/5.0 stars **Reviewed by:** Ece Secil S. | Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Userlytics?** Quality assurance - They provide the utmost help if we are unhappy with the completed task. **What do you dislike about Userlytics?** Nothing really - I'm using Userlytics almost every day and didn't find anything missing so far **What problems is Userlytics solving and how is that benefiting you?** Find out what our target audience looking for from our websites and ads. **Official Response from Elise Rodriguez:** > Hi Ece, we're happy to hear that you're pleased with our QA process and our platform. Thanks for being a Userlytics customer! ### 43. Great User Research Platform with Awesome Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2021 **What do you like best about Userlytics?** A super easy and intuitive platform that allows me to set up my research quickly. Additionally, Userlytics has a friendly, responsive customer support/account team that answers any questions I have around functionality, navigation, and more. **What do you dislike about Userlytics?** Not a significant show stopper but having participants go between two separate browser tabs to read and then to complete each task can be a bit confusing for some of our participants. **What problems is Userlytics solving and how is that benefiting you?** Userlytics have helped me to grow and shape a user-centric, customer-first approach to designing our system. This means nothing goes out the door before validating through research with our clients and ensuring that our features align with their expectations and needs. **Official Response from Elise Rodriguez:** > Hello, we're happy to hear you're enjoying using Userlytics! We're about to launch a platform update that allows participants to take each test within a single tab with a one-time extension download, which will make the testing process even easier. Thanks again for reviewing us, and have a great day. ### 44. Valuable, cost effective tool on the market for unmoderated studies, but poor quality participants **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Userlytics?** - How quickly we can get feedback on our website from unmoderated testts - How responsive & helpful Alex, our account manager, is **What do you dislike about Userlytics?** - Low quality participants make the feedback surface-level and frustrating to analyze **Recommendations to others considering Userlytics:** Always do a pilot session (1 - 2 participants) before launching the full study so you can tweak the script **What problems is Userlytics solving and how is that benefiting you?** - De-risking A/B experiments & iterating on designs by doing lightweight testing - Informing our interpretation of A/B experiment results & future iterations ### 45. Easy to use powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2022 **What do you like best about Userlytics?** Easy to use and set up, quick onboarding **What do you dislike about Userlytics?** Utilized professional services so not sure. **What problems is Userlytics solving and how is that benefiting you?** consumer experience and pricing **Official Response from Elise Rodriguez:** > Thanks for the great feedback! We hope to continue to use and enjoy our easy, remote UX testing for all of your business needs. ### 46. User testing and research platform with great user experience for researchers and participants. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2021 **What do you like best about Userlytics?** Easy to use and intuitive interface with simple, straightforward functionality. The ability to link out the multiple prototypes within the one user test is a beneficial feature that I have not found on many/any competitor platforms. The video editing, annotation, and highlights reels features for the user testing videos are time-saving and great for analysis and presentation purposes. Customer support is very attentive and personalised. **What do you dislike about Userlytics?** We disliked the pricing structures and subscription format. It doesn't feel very flexible. Unused credits are lost if you don't use them within the subscription period. **What problems is Userlytics solving and how is that benefiting you?** User research and user testing. The platform has helped us gain valuable insights, and to be able to present those back to clients in a digestable format. **Official Response from Elise Rodriguez:** > Hi there, thanks for the positive review! We're happy to hear you've gotten great use out of Userlytics. Thanks for your feedback on our pricing model - we are currently working on updating our pricing structure so that it is more intuitive. Thanks again for being a Userlytics customer! ### 47. Excellent user research platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2022 **What do you like best about Userlytics?** If I have any questions, they are super quick to provide help and support. Users are excellent and turnaround time on results have been very quick. Competitive price point and simple pricing with the credit system. **What do you dislike about Userlytics?** The UI of the platform is not always intuitive and some features are not supported. **What problems is Userlytics solving and how is that benefiting you?** By conducting usability testing, we are understanding user issues before we launch. ### 48. Manager Digital Design and UX **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2021 **What do you like best about Userlytics?** Easy to distruibute credit between team memebers. Easy to distruibute credit between team memebers. Easy to distruibute credit between team memebers.Easy to distruibute credit between team memebers. Easy to distruibute credit between team memebers. Easy to distruibute credit between team memebers.Easy to distruibute credit between team memebers. Easy to distruibute credit between team memebers. Easy to distruibute credit between team memebers **What do you dislike about Userlytics?** It would be great if there is a transcription funtion for interviews as I know this is time consuming for my team. It would be great if there is a transcription funtion for interviews as I know this is time consuming for my team. It would be great if there is a transcription funtion for interviews as I know this is time consuming for my team. It would be great if there is a transcription funtion for interviews as I know this is time consuming for my team. It would be great if there is a transcription funtion for interviews as I know this is time consuming for my team. It would be great if there is a transcription funtion for interviews as I know this is time consuming for my team. It would be great if there is a transcription funtion for interviews as I know this is time consuming for my team. It would be great if there is a transcription funtion for interviews as I know this is time consuming for my team **Recommendations to others considering Userlytics:** yes great tool for research on our cureent useser across all platorms and brands. yes great tool for research on our cureent useser across all platorms and brands. yes great tool for research on our cureent useser across all platorms and brands. yes great tool for research on our cureent useser across all platorms and brands. yes great tool for research on our cureent useser across all platorms and brands. yes great tool for research on our cureent useser across all platorms and brands. **What problems is Userlytics solving and how is that benefiting you?** Trying to look at user behaviour to validate decisions and also gather insight for future features. Trying to look at user behaviour to validate decisions and also gather insight for future features. Trying to look at user behaviour to validate decisions and also gather insight for future features. Trying to look at user behaviour to validate decisions and also gather insight for future features. Trying to look at user behaviour to validate decisions and also gather insight for future features. Trying to look at user behaviour to validate decisions and also gather insight for future features. Trying to look at user behaviour to validate decisions and also gather insight for future features. Trying to look at user behaviour to validate decisions and also gather insight for future features. **Official Response from Elise Rodriguez:** > Hi, we're happy to hear you're pleased with our platform's credit system. We've just launched our updated transcription service, powered by Amazon - this will significantly ease the process of transcribing test interviews. Thanks for taking the time to review us, and have a wonderful day! ### 49. Great platform and great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Userlytics?** Userlytics still manage to maintain a personal service which feels quite rare nowadays with SaaS providers. Our account manager was extremely helpful and informative not only during our procurement phase but also once we were a client. We are regularly introduced to new features and invited to try them our plus our feedback is welcomed. As a user testing tool, Userlytics offers us what we need - flexibility around using a combination of our own participants and panelists while staying at a reasonable price. I like the fact that if we are not happy with the quality of a participant result, our scoring and comments automatically get forwarded for a review and a retest is provided if necessary. Overall the participant results have been great and occasionally the quality is poorer but this is quickly recitified. There is a lot of great functionality such as annotations during the video clips which are really helpful for compiling results to share with others. It is fairly priced for an excellent product. **What do you dislike about Userlytics?** We're not currently able to share tests and credits across users. There are workarounds such as sharing the test results as a link but for us it would be great to be able to have user roles within the product and shared access. Otherwise I have no complaints and of all the user testing platforms I have used, this has been my favaourite so far. **Recommendations to others considering Userlytics:** Get to know the product to get the most out of it. We are still learning new quirks and features months into using the tool. **What problems is Userlytics solving and how is that benefiting you?** We've used Userlytics on a number of new features including a cancellation flow, onboarding, new payment flow and specific flight tracking features. The benefits are user feedback that enable us to spot friction at the prototype stage and fixe before development. **Official Response from Elise Rodriguez:** > Hi, and thanks for the kind, detailed review! We're happy to hear that you are pleased with our product and with our dedication to customer service. We recently launched an update that allows Super Admins to set up four different types of credits for other users on their team - please contact your account manager for more information on this. Thanks again for using Userlytics! ### 50. Quick user feedback and interviews **Rating:** 4.5/5.0 stars **Reviewed by:** Dorota B. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Userlytics?** The ease of creating questions and a pool of users from which you can pull. Its a fast way of setting up user interviews either with own users or from the Userlytics user base. **What do you dislike about Userlytics?** The setup before an interview starts is sometimes too complex for users not familiar with the tool. **What problems is Userlytics solving and how is that benefiting you?** Its a quick and easy tool for user testing and conducting user interviews. It allows you to automatically record the sessions with users not only recording the user but also the (app) screen, to observe what the user is looking at. You can test a test version of your app, web as well as prototypes. **Official Response from Elise Rodriguez:** > Hi Doro, we're happy to hear you found the process of creating tasks and finding target participants for your UX tests simple and efficient with Userlytics! We're working on simplifying the pre-test process, and creating more help posts to guide participants along each test smoothly. Have a wonderful day! ## Userlytics Discussions - [How do I use userlytics?](https://www.g2.com/discussions/how-do-i-use-userlytics) - [Is userlytics com real or fake?](https://www.g2.com/discussions/is-userlytics-com-real-or-fake) - [What is userlytics recorder?](https://www.g2.com/discussions/what-is-userlytics-recorder) - [How much can you make from userlytics?](https://www.g2.com/discussions/how-much-can-you-make-from-userlytics) - [View Userlytics pricing details and edition comparison](https://www.g2.com/products/userlytics/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-07+14%3A05%3A34+-0500&secure%5Bsession_id%5D=e1a38fe8-9394-4b15-93c1-df5b3cbfd123&secure%5Btoken%5D=664f9f03a9628fba958dd6e5d565f2e94ecd007914abeb7e64d54a3c59667cb1&format=llm_user) ## Userlytics Integrations - [Adobe XD](https://www.g2.com/products/adobe-xd/reviews) - [Figma](https://www.g2.com/products/figma/reviews) - [Google Calendar for Confluence](https://www.g2.com/products/google-calendar-for-confluence/reviews) - [inVision](https://www.g2.com/products/inphronesis-invision/reviews) - [Proto.io](https://www.g2.com/products/proto-io/reviews) ## Userlytics Features **User Response Methods** - Survey - Video Snippets - Video Interview - Photo Submission - Text/Notes **Feedback Source** - Invitation - Survey Link - App - Widget - Recruitment Pool **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Software Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Participant Selection** - In-App - In-Store - On-Site - Recruitment Pool **Feedback Management** - Media Library - Sorting - Sharing - Privacy **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Insights** - Analytics - Collaboration - Sorting **Insights** - Computer Transcription - Analytics **System Management** - Security - System Monitoring **Generative AI** - AI Text Summarization **Agentic AI - Demo Automation** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - AI Demo Agent or Avatar ## Top Userlytics Alternatives - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (734 reviews) - [Userfeel](https://www.g2.com/products/userfeel/reviews) - 4.5/5.0 (94 reviews) - [Dscout](https://www.g2.com/products/dscout/reviews) - 4.5/5.0 (182 reviews)