Userlytics Reviews & Product Details

Userlytics is a full featured state of the art user experience research platform with a global participant group of more than 2 million panelists. Since 2009, Userlytics has been helping enterprises and agencies improve the user and customer experience of their websites, apps and prototypes. With a scalable pricing model and a diverse worldwide panel, Userlytics allows brands to run both moderated and unmoderated usability studies with as many or as few participants as they choose. In addition to its testing services, Userlytics offers a variety of optional professional services including senior UX Consultants in both Europe (Madrid) and the U.S. (San Diego & Miami). The team can help clients achieve actionable UX insights, including through the use of our proprietary ULX Score, a benchmarking platform for measuring a 360º view of Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity and Appearance.

Product Website

Seller

Userlytics

Discussions

Userlytics Community

Languages Supported

Danish, German, English, Estonian, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified), Chinese (Traditional)

Product Description

Userlytics provides a platform for DIY remote user testing, usability testing, and user experience (UX) testing, as well as optional services such as test design, review and in-line video annotation of key events and comments, a High Light Reel, and an Executive Summary Report with recommendations.

Overview by

Gabriel Rivas-Micoud (Senior Corporate Account Executive & Strategic Partnerships Director at Userlytics Corporation)

Pricing

Pricing provided by Userlytics.

Try Userlytics for Free

Free Trial

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Userlytics Integrations

(2)

Verified by Userlytics

Userlytics Media

Userlytics Demo - Simplified study creation

With our new and improved study builder, creating your UX studies and segmenting them by project has never been easier. Just follow the simple, step-by-step guide and you'll be testing your digital products with your target audience in no time.

Userlytics Demo - Testing for all digital assets on desktop and mobile devices

Conduct usability studies of websites, mobile apps, desktop applications, prototypes, and competitor assets. Choose to conduct studies on desktop or mobile devices to provide a more flexible testing experience for participants.

Userlytics Demo - Streamlined, intuitive user interface

Meet PAM – Userlytics new and improved Project and Account Management system. PAM has been designed to make it easier than ever to manage your accounts, segment studies and projects, assign different user roles, and manage external stakeholder access and viewing/editing capabilities through the n...

Userlytics Demo - Cardsorting and Tree testing

Userlytics offers tree testing and card sorting tools to optimize website navigation and content organization. These features help researchers understand user behavior and preferences, leading to improved user experiences.

Say goodbye to guesswork and hello to smarter, more effective decision-making with Userlytics’ AI UX Analysis tool – the ultimate solution for businesses looking to enhance their digital performance! With the power of artificial intelligence at your fingertips, you can now automatically uncover a...

See how Userlytics unifies unmoderated and moderated testing, global recruiting, and rapid analysis. Launch studies fast on web or mobile, capture video with transcripts, and share highlight reels that drive product decisions.

Run unmoderated tests at scale with Userlytics. Build screeners, set quotas, and recruit globally in minutes. Track task success, paths, and qualitative feedback—then export clips and notes to align teams quickly.

Host moderated interviews inside Userlytics. Schedule sessions, invite observers, use backroom chat, and timestamp insights live. Create clips and summaries to speed handoffs between Research, Product, and Design.

Recruit the right participants with Userlytics. Use our global panel or BYO users, target demographics, and manage incentives and consent. Built-in quality checks help ensure fit, diversity, and reliable results.

Turn sessions into action with Userlytics. Auto transcripts, tagging, themes, and highlight reels make synthesis fast. Share concise, evidence-backed reports that connect insights to roadmap decisions.

Official Downloads

(5)

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The Subscription Economy: Unlocking the Power of User Research to Drive Growth and Retention in SaaS

Should UX Designers Be Doing Research or Should That Be Left Only To UX Researchers?

A Match Made in Heaven: UX Research and Product-Led Growth

G2 reviews are authentic and verified.

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Verified User in Civil Engineering

Enterprise (> 1000 emp.)

11/2/2023

"Evaluative research at scale"

4.5/5

What do you like best about Userlytics?

We love how Userlytics helped us to do research at scale starting small, and scaling up to become the platform of choice in our Group.

It's fast, straightforward cost effective, and the large global panel work very well. It allow us to do B2B research with the help of a good screening process. Go Userlytics!! Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

Sentiment analysis with AI still need to mature Review collected by and hosted on G2.com.

Greg A.

Senior UX Researcher

Mid-Market (51-1000 emp.)

3/8/2023

"Consistent and reliable"

4/5

What do you like best about Userlytics?

Access to the participant panel is great - whenever we've had to recruit participants, the majority have been of a good quality, and they are always really quick to recruit, which makes running research really easy.

I like the notifications it sends to remind participants of sessions, as it means it reduces the risk of no-shows.

The ability to share screens is great so we can get participants to share through prototypes.

I also love having the ability to have observers unseen - they can chat in the background to me and view everything without overwhelming participants.

Our account manager, Gaia, is always really quick to respond and provides a brilliant service with helpful answers every time. When I first joined, she was only too happy to talk me through the platform and answer any questions I had. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

It would be really helpful to be able to change the frequency of session notifications - 24 hour, 12 hour, 1 hour and 10 minutes before is a bit overwhelming for some.

Scheduling is also a bit of a nightmare with participants and observers - it would be great to have one link to send to observers instead of having to manually upload them every time. Review collected by and hosted on G2.com.

Response from Janna Hedlund of Userlytics

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Hi Greg, thanks for taking the time to review us! We're happy to hear you're enjoying using Userlytics, and hope we can continue to provide you with quality UX insights to improve your brand. We will look into your concerns regarding scheduling and session notifications so that our platform may be easier to use and more helpful in the future. Thanks again and have a great day!

Verified User in Financial Services

Enterprise (> 1000 emp.)

8/3/2023

"Easy to get started"

4.5/5

What do you like best about Userlytics?

The tool is very straightforward. Things are logically arranged and the builder flows easily. Functionality is quite comprehensive, pricing is reasonable and account support is really excellent. The onboarding package we received is about the best onboarding I've ever seen. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

We're in a narrow industry and it's not possible to set quotas on separate selections within a sample variable. This requires us to have separate studies to obtain our quota targets. Review collected by and hosted on G2.com.

Response from Mehdi El Taghdouini of Userlytics

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Hello,

We appreciate your feedback very much! It's great to hear that you had a smooth onboarding experience and received the necessary support for your projects.

Regarding the implementation of quotas, we've received similar comments from other users as well. We're pleased to inform you that it's one of our top priorities in terms of product development. You can expect it to be rolled out in the upcoming weeks, so please stay tuned!

Best regards,

Mehdi

Nicole K.

UX Research Manager

Mid-Market (51-1000 emp.)

3/7/2023

"A well rounded- convenient tool for our needs"

3.5/5

What do you like best about Userlytics?

Our account manager Anna is such an incredible asset. She replies to our problems imminently, always supports the work that I am doing and actively listens to our feedback.

The platform is convenient and generally we don't have any recruitment issues and recruit in a timely manner Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

The usability still needs some improving. Elements such as highlight reels, card sorting etc can be slightly restrictive which is a shame but I am aware that these are all in the roadmap to be improved.

I also think that the data pool could be more expansive Review collected by and hosted on G2.com.

Response from Janna Hedlund of Userlytics

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Hello, and thanks for taking the time to review us! We're glad to hear that you're enjoying using Userlytics and happy that you're having a great experience with Anna! We are currently redesigning our website as well as looking into the usability of our features so that our interface as a whole may be more easily navigable and we can continue to provide you with quality UX insights. Have a great day!

Verified User in Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

6/21/2023

"The team is fantastic, the product needs some work"

4/5

What do you like best about Userlytics?

We get personalized attention, the team is responsive and flexible with ways we can use our credits so that we get the most out of it. I've enjoyed working with Anna and Sophia. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

The tool is a bit frustrating to use, particularly when we want to set quotas of certain participants (e.g., gender balance, mobile vs. desktop). This forces us to create a lot of different versions of the same study which is confusing. Review collected by and hosted on G2.com.

Response from Elise Rodriguez of Userlytics

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Hi there, thank you for taking the time to review Userlytics! We're glad to hear you've received personalized attention from our team and that you've found our tool flexible to use. We will take your feedback about the platform's limitations into consideration as we continue to refine and improve our tool for customers like yourself.

Catherine G.

Manager, Web Experience | Marketing & Brand Management Office

Enterprise (> 1000 emp.)

3/15/2023

"A great tool, but the UI could be improved"

4/5

What do you like best about Userlytics?

Super helpful tool in running a variety of tests, I typically run unmoderated tests that can be templated and ran multiple times in the year or for a redesign project. Being able to duplicate tests, audiences and tasks is extremely helpful and scalable for a team that has multiple UX research leads. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

The process of creating recordings, exporting those and waiting for them to upload, and then navigating the tool and finding them is an unnessecary amount of steps. I would love to be able to make quick, easy highlight reels for specific tasks of each test without having to bounce around the tool so many times. Review collected by and hosted on G2.com.

What problems is Userlytics solving and how is that benefiting you?

The qualitative feedback from our website vistors that we simply can't get from analytics; what their impressions are of the site/page, what their next step is, etc. Having the capability to run card sorting, tree testing, competitive comparisons, etc is a huge win for our marketing department as we can give stakeholders real feedback from our key audience throughout the whole web design process; discovery, design, development, and ongoing iterations of our web products. Review collected by and hosted on G2.com.

Response from Janna Hedlund of Userlytics

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Hello Catherine, and thanks for taking the time to review us! We're happy to hear you're enjoying using Userlytics, and hope we can continue to provide you with quality UX insights to improve your brand. We will look into streamlining the process of recordings so that our interface provides an easier experience in the future. Have a great day!

Deniz F.

Enterprise (> 1000 emp.)

3/9/2023

"It's is a nice tool for UXR. It provides all the basics and cheaper compared to its competitors."

3.5/5

What do you like best about Userlytics?

It provides all the basics for UXR. It has a large panel and a quick response time. It's cheaper than its competitors. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

It's user experience is not ideal. Hard to scan and switch between the studies. Hard to get video clips. Result screens are not visually appealing to add directly to the reports.

Provides no analysis tools, and no visualizations (word cloud, heatmap, etc.).

Transcription quality is very low quality, especially for non-English speakers. Review collected by and hosted on G2.com.

Response from Janna Hedlund of Userlytics

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Hello, and thanks for taking the time to review us! We're happy to hear that you've had a positive experience with Userlytics. We appreciate your honesty and are looking into your concerns so that our platform can continue to provide quality UX insights. Have a great day!

Maria Luisa S.

Mid-Market (51-1000 emp.)

3/8/2023

"Great tool for user interviewing and testing"

4.5/5

What do you like best about Userlytics?

The super-easy interface, all the different types of activities you can create, and the excellent recording and transcription of the interviews. Also, it´s very interesting not having to pay a license fee. And the great support of the Userlytics team, always answering really fast. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

Testing in Android is still in beta and has to be improved (hopefully soon). The automatic recruitment process gets a little messy when launching several tests simultaneously since they have "parallel calendars". And I´d love to be able to filter result metrics by groups of users, not only one. Review collected by and hosted on G2.com.

Response from Janna Hedlund of Userlytics

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Hi Maria, thanks for taking the time to review us! We are happy to hear that you're enjoying using Userlytics and hope that we can continue to provide you with quality UX insights. In regards to your concern regarding filtering result metrics, a new feature of 'Quotas/Grouping' will be available in 5/6 months. Also, testing in Android (beta) will need 2 or 3 months before we can release this feature into production. Thank you again for your feedback, have a great day!

Liz G.

Mid-Market (51-1000 emp.)

10/17/2023

"Excellent tool for website user experience testing"

5/5

What do you like best about Userlytics?

Easy to use platform. great collaboration tools, love the fact that it's easy to bring your own testers. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

I haven't seen anything that I would improve yet. Review collected by and hosted on G2.com.

Verified User in Insurance

Mid-Market (51-1000 emp.)

10/24/2023

"Great Partnership with Userlytics"

4.5/5

What do you like best about Userlytics?

The partnership withour account manager is great. He was able to work with us and our budget to get us the best renewal for this upcoming year. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

It isn't on Userlytics, but we go through our credits fast and always seem to have to buy extra credits before our year end. Review collected by and hosted on G2.com.