--- title: Userlytics Reviews meta_title: 'Userlytics Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 189 reviews by the users' company size, role or industry to find out how Userlytics works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 189 scale: '5' date_modified: '2026-07-08' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Userlytics Reviews **Vendor:** Userlytics **Category:** [User Research Tools](https://www.g2.com/categories/user-research) **Average Rating:** 4.4/5.0 **Total Reviews:** 189 ## About Userlytics Userlytics is a comprehensive user experience research platform designed to assist businesses and agencies in enhancing the user and customer experience across websites, applications, and prototypes. Established in 2009, Userlytics has cultivated a global participant pool of over 2 million panelists, enabling organizations to conduct both moderated and unmoderated usability studies tailored to their specific needs. This platform is particularly beneficial for those seeking to gather actionable insights into user behavior and preferences. Targeted primarily at enterprises and agencies, Userlytics serves a diverse audience that spans various industries. Its scalable pricing model allows organizations to engage as many or as few participants as necessary, making it adaptable for projects of any size. This flexibility is crucial for businesses looking to optimize their digital interfaces and ensure they meet user expectations effectively. Userlytics is particularly useful for product managers, UX designers, and marketing teams who are focused on refining their offerings based on real user feedback. One of the standout features of Userlytics is its ability to facilitate both moderated and unmoderated usability testing. This means that users can choose to observe participants in real-time or gather insights from recorded sessions, depending on their research objectives. To accelerate this research process, Userlytics integrates powerful artificial intelligence capabilities, including AI Annotations and comprehensive AI UX Analysis, which help teams rapidly extract meaningful patterns and insights from qualitative data. Furthermore, the platform is actively expanding its innovative toolkit, with synthetic personas and AI-moderated interviews coming soon. The platform’s extensive global panel allows for diverse demographic representation, ensuring that the feedback collected is relevant and comprehensive. Additionally, Userlytics offers optional professional services, including access to senior UX consultants based in Europe and the U.S., who can provide expert guidance and support throughout the research process. A key differentiator of Userlytics is its proprietary ULX Score, a benchmarking tool that evaluates multiple dimensions of user experience, including Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity, and Appearance. This holistic approach to measuring user experience provides clients with a 360-degree view of their product's strengths and weaknesses, enabling them to make informed decisions based on empirical data. By leveraging these insights, organizations can enhance their digital products, ultimately leading to improved user satisfaction and engagement. Overall, Userlytics stands out in the user experience research category by combining a robust participant network, flexible testing options, and expert consultancy services. This platform empowers organizations to gain valuable insights into user behavior, helping them to create more effective and user-friendly digital experiences. ## Userlytics Pros & Cons **What users like:** - Users value the **ease of use** of Userlytics, finding it simple to set up and integrate for testing. (14 reviews) - Users rave about the **prompt and helpful customer support** from Userlytics, enhancing their overall experience and efficiency. (12 reviews) - Users find the **easy setup** of Userlytics invaluable for quickly gathering feedback and enhancing product design decisions. (12 reviews) - Users value the **helpful customer support** from Userlytics, enhancing their overall positive experience and project outcomes. (8 reviews) - Users find the **setup process easy** , thanks to the user-friendly interface and clear instructions for beginners. (7 reviews) - Users appreciate the **implementation ease** of Userlytics, making the onboarding and usage experience straightforward and efficient. (6 reviews) - Insights (6 reviews) - Research Efficiency (5 reviews) - Speed (5 reviews) - Survey Management (5 reviews) **What users dislike:** - Users criticize the **poor usability** of Userlytics, finding the interface outdated, confusing, and challenging to navigate. (5 reviews) - Users find the **interface not user-friendly** , often describing it as cumbersome, outdated, and difficult to navigate. (4 reviews) - Users criticize the **poor UI design** of Userlytics, finding it outdated, confusing, and difficult to navigate. (4 reviews) - Users find the **slow processes** of Userlytics frustrating, often citing non-intuitive design and cumbersome workflows. (4 reviews) - Users face **insufficient information** due to language limitations and analytics features, hindering effective appointment management and insights. (3 reviews) - Users experience significant **navigation difficulties** in Userlytics, citing a confusing, outdated, and cumbersome interface. (3 reviews) - Not Intuitive (3 reviews) - Poor UI (3 reviews) - Poor Usability Design (3 reviews) - Users find the **UX improvements necessary** due to frustrating processes and unclear UI hindering productivity. (3 reviews) ## Userlytics Reviews ### 1. The number of users and their support is very good compared to other companies **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2021 **What do you like best about Userlytics?** Because of the large number of users they have, after launching the user test, I can have the results in a few hours. I'm pleased with the prompt response. **What do you dislike about Userlytics?** Sometimes, the quality of the participants is poor. Specifically. ・They don't proceed with the research according to the task. ・They do not speak while browsing the site. ・They just give general opinions and don't express their own specific opinions. ・They complete the site more quickly than we expected (they are not browsing as instructed in the task). **What problems is Userlytics solving and how is that benefiting you?** We are a UX research company in Japan. We have recently asked clients to research overseas users (USA, Indonesia, Singapore, Korea, etc.), but we only have a Japanese panel. So when we need to study abroad users, we can ask them to do the recruiting for us, which is very helpful. Also, the person in charge is very friendly and supportive, so if you have any problems, they are there to help you. **Official Response from Elise Rodriguez:** > Hello, and thank you for taking the time to review Userlytics. We're happy to hear you are pleased with how quickly you received your participant results, but apologize that you aren't fully content with the quality of your participant results. Userlytics prides itself in only using target Persona for UX studies, and not professional testers pretending to fit a specific test criteria. For this reason, all UX studies are completed by real people, not actors, and thus run the gamut of being very expressive and articulate to less expressive and articulate in a UX study. We will take your feedback into consideration when recruiting future test participants. Thanks again, and have a wonderful day! ### 2. High quality platform with professional account support **Rating:** 4.5/5.0 stars **Reviewed by:** Theo W. | Program Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Userlytics?** Userlytics is intuitive to use and provides us with what we need to quickly and effectively conduct usability studies. Our account rep is professional and responsive, always answering any question we may have. **What do you dislike about Userlytics?** The quality of participants is generally good but there are instances where you get lazy testers that end up being unhelpful to your research efforts. **Recommendations to others considering Userlytics:** Userlytics provides everything you need to conduct professional usability tests. Utilize their support team to learn how to effectively design your tests and you will be very satisfied! **What problems is Userlytics solving and how is that benefiting you?** The need to conduct usability tests quickly and frequently. **Official Response from Elise Rodriguez:** > Hi Theo, we're happy you've gained valuable UX insights from our platform and are pleased with the service of your account rep. Our QA team reviews every participant result to ensure quality results, and we also implement a rating system so that testers are ranked based on the quality of their responses. We apologize if you received any participant responses that you've found unhelpful, and we encourage you to rank them accordingly and reach out to your account rep if you would like a replacement. Thank you for your feedback, and have a great day! ### 3. Easy and comprehensive tool **Rating:** 3.5/5.0 stars **Reviewed by:** Diego L. | Head of UX, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2021 **What do you like best about Userlytics?** Simplicity to create tests, opportunity to pay only for tester, QA of tests from Userlytics **What do you dislike about Userlytics?** So far, the tool seems solid and there is nothing that I dislike **What problems is Userlytics solving and how is that benefiting you?** We didn't have a testing tool and we are using it. The benefit is to have insights from real usage from customers. **Official Response from Elise Rodriguez:** > Hi Diego, thanks for the great feedback! We're glad to have you as a Userlytics customer. ### 4. Userlytics is a robust and inexpensive testing platform **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer D. | UX researchers, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2021 **What do you like best about Userlytics?** Creating a study with Userlytics is very easy and intuitive because it walks you through each step of the process. Some highlights include the templates available for common usability questions and the in-browser testing option for participants. **What do you dislike about Userlytics?** Some of our participants have reported difficulty navigating the testing platform when reviewing prototypes. **What problems is Userlytics solving and how is that benefiting you?** Userlytics is a robust and inexpensive testing platform that allows us to quickly receive feedback on designs. **Official Response from Elise Rodriguez:** > Hi Jennifer, thanks for the positive words about Userlytics! We're glad to hear you've found the platform easy to use and are enjoying the many UX testing features we have to offer. We are working on streamlining out prototype testing feature to make it more intuitive for test participants to use. Thanks again for your feedback, and have a great day! ### 5. Nate and the rest of the team were very responsive to all my inquiries. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Userlytics?** The account manager and ease of working with the userlytics staff **What do you dislike about Userlytics?** the charges on credits that's a tools limitation (e.g. mobile testing); needs improvement on the overall usability of the tool **What problems is Userlytics solving and how is that benefiting you?** Getting timely design feedback. ### 6. Great platform for understanding what your user truly needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2021 **What do you like best about Userlytics?** You get to see the user's reaction live while using your product. Besides analytics, this helps you understand the user's needs. **What do you dislike about Userlytics?** Sometimes they use her tests are faulty. At times we have received the videos with the no audio. **What problems is Userlytics solving and how is that benefiting you?** We are trying to better understand how her users react to our application's versions. Do they find it difficult? Can they navigate easily? Etc. ### 7. Userlytics User Testing - awesome Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2021 **What do you like best about Userlytics?** Their Customer Service is great, all of it - account owner, operations, as well as invoicing etc. When there are issues, these are resolved super fast and in a friendly way. **What do you dislike about Userlytics?** Some of the testers could be more professional, and they are still a young company, so you need to reach out quite often as all the functionality hasn't reached their site yet. But I'm sure they'll get there. **What problems is Userlytics solving and how is that benefiting you?** We are using it for user testing of the site instead of in-person tests. It allows us to avoid overheads and paperwork that come with on-site testing, the results are easier to analyze, and during the times of pandemic, it's also the safest and fastest option to get direct feedback. **Official Response from Elise Rodriguez:** > Hello, and thanks for taking the time to review us. We're happy to hear that you are pleased with our customer service, as we aspire to make ourselves readily available and approachable for all of our clients. We manually do a QA review of each test result to ensure it meets our standards, and remove any results that are not high-quality. We also encourage clients to rate testers accordingly; please reach out to your account manager if you are displeased with any of your test results, and we will be sure to replace them. Have a wonderful day! ### 8. Streamlined the User Testing Process **Rating:** 5.0/5.0 stars **Reviewed by:** Kealin L. | UX Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2021 **What do you like best about Userlytics?** Userlytics takes the difficulty out of recruiting for and conducting user testing. The Userlytics team was able to target our client’s desired demographic and work with our moderator script to run with the interview process, allowing our team to focus our time on analyzing and implementing the findings. **What do you dislike about Userlytics?** Our client opted to get a report generated by Userlytics on the findings on the study. Although a great summary of the findings, there is room for this report to be more actionable. **What problems is Userlytics solving and how is that benefiting you?** Userlytics uses a database of research participants, so they take the pain out of having to source, recruit, and schedule participants internally. We also had the Userlytics researchers moderate our interviews, which allowed us to focus on analyzing the findings. **Official Response from Elise Rodriguez:** > Hi Kealin, we're happy to hear that you're pleased with our advanced recruitment services, and have found our platform useful and effective in deriving key UX insights. Soon, we're launching an updated version of our metrics section to provide more actionable data. Thank you for your feedback, and have a great day! ### 9. Great set of features **Rating:** 5.0/5.0 stars **Reviewed by:** Brian O. | V, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2021 **What do you like best about Userlytics?** I like the variety of test question types. **What do you dislike about Userlytics?** UI is a little old-looking, considering it is made for designers and product people to be using and the UX and UX copy could be better. **Recommendations to others considering Userlytics:** Do a test run of your test with one participant to make sure that it runs smoothly. Otherwise, you may waste money on a faulty test. **What problems is Userlytics solving and how is that benefiting you?** Friction points that users are encountering with existing and new features of our application. **Official Response from Elise Rodriguez:** > Hi Brian, we're happy to hear you are pleased with the variety of tasks and questions available on Userlytics. We're currently working on a complete redesign of our platform for release soon, in order to make your experience as streamlined and intuitive as possible. Thanks again for your feedback, and have a wonderful day. ### 10. Userlytics is an amazing tool to run UX testing remotely **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Userlytics?** I like the fact it is possible to set up moderated UX tests but still being remote. As a UX designer, I do not have the full expertise of a UX Researcher, but with USerlytics, I can easily run usability tests on my own. Also, it is super easy to recruit participants that fit your target using the panel Userlytics provides. **What do you dislike about Userlytics?** The UI of the product is a bit old and sometimes it is not immediate for me to find the information I need **What problems is Userlytics solving and how is that benefiting you?** I am mainly running usability tests on prototypes, so I can learn in advance what people will not understand perfectly before going into a process of development. Also, I find it is useful for getting feedback about the content and the UX texts we write in the product or on our marketing website **Official Response from Elise Rodriguez:** > Hello, and thank you for taking the time to review Userlytics. We're happy to hear you are finding value in our advanced UX research platform! We're currently working on a complete redesign of our platform for release soon, in order to make your experience as streamlined and intuitive as possible. Thanks again for your feedback, and have a wonderful day. ### 11. Userlytics Helped Establish Research Work In Our Organization **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Design | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2021 **What do you like best about Userlytics?** After researching many user testing platforms in the market, Userlytics was one of the few that offered flexible ad-hoc plans. This was critical for us as an agency to have this option as we were establishing research services in our company. **What do you dislike about Userlytics?** The UI is a bit rudimentary and but it's only a matter of time before they redesign their interface. Until then, it functional and gets the job done. **What problems is Userlytics solving and how is that benefiting you?** As UX Director, I was establishing the value of research and strategy. Userlytics allowed me to prove how insightful that information can be at the beginning of a product cycle by offering. **Official Response from Elise Rodriguez:** > Hello, and thanks for being a Userlytics customer! We're happy to hear that you're pleased with our flexible pricing options and with our platform. We're currently working on a complete redesign of our UI for the near future - stay tuned! ### 12. One of the Best User Web Testing Services. **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle M. | Book Author, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2021 **What do you like best about Userlytics?** They make using a app on your phone to test their sites very easy to use and the desktop site is also easy to use and as a large tool. **What do you dislike about Userlytics?** Sometimes the testing time is a lot longer than its advertised test time. This can be frustrating with a busy schedule to also keep up with. **Recommendations to others considering Userlytics:** Be sure to fill out your demographics accurately to get the right testing invitations. Get your notifications organized too so you don't miss a testing. **What problems is Userlytics solving and how is that benefiting you?** Able to supplement my income for the most part by taking part in the testing program and the app makes this easy to do when we are on the go handling other tasks in my schedule. **Official Response from Elise Rodriguez:** > Hi Kyle, trhanks for being a Userlytics customer! We encourage all of our clients to keep tests within the scheduled timeframe. Please contact your account manager if this happens again, and they will be sure to correct the situation accordingly. Thanks for your feedback, and have a great day! ### 13. Strong Tool at a Great Price **Rating:** 5.0/5.0 stars **Reviewed by:** Anna d. | WordFinder Web Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2020 **What do you like best about Userlytics?** The tool is easy to use, works well, and it's key to identify some core UX problems that our current and upcoming features have. The quality of the testers is good and the customer support is great. Finally, the quality-price relationship is unbeatable: They offer the same or almost the same features as the big players of their market at a way lower price. **What do you dislike about Userlytics?** The fact that two users can't work on the same project, but I know this is being developed. Userlytics actively asks for customer feedback for its roadmap and the account manager gives you updates on those needs that you have that are being taken care og. **Recommendations to others considering Userlytics:** If you're looking for a tool to actually solve your core UX issues and develop smarter solutions, Userlytics is your tool. Don't waste your time with other tools and get the maximum attention and features. **What problems is Userlytics solving and how is that benefiting you?** We've identified or confirmed core UX problems of our search, our results page, and our navigation thanks to Userlytics. We've been able to test different prototypes, flows, and copies and we have possible problems by running 2-5 user testing tests every time we're working on an important feature change or update. **Official Response from Elise Rodriguez:** > Hi Anna, thanks for taking the time to review us! We're happy to hear you've found our UX testing platform beneficial to your business and have received quality support from our team. We're also happy to hear that you are pleased with our flexible pricing model. We've recently launched a platform update that allows multiple team members to view and edit the same project - we hope this is beneficial for you and your team! Thanks again for being a valued Userlytics customer. ### 14. Flexible plans and fast customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Userlytics?** A dedicated account manager to reach out to, and they always respond within a day! **What do you dislike about Userlytics?** There's nothing to dislike here! It's feature-packed and lives up to the competition. **What problems is Userlytics solving and how is that benefiting you?** Validating product-market fit, driving cross-platform onboarding experiences, providing evidence-based decision-marking, improving the legitimacy and impact of our design team **Official Response from Elise Rodriguez:** > Hello, and thank you for the wonderful feedback! We're happy to have you as a Userlytics customer and hope you continue to enjoy using our platform. ### 15. The best user research platform **Rating:** 5.0/5.0 stars **Reviewed by:** Katya G. | Senior UX designer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Userlytics?** We like the customer service and also the site experience. **What do you dislike about Userlytics?** There is nothing I dislike, everything is great! **What problems is Userlytics solving and how is that benefiting you?** We are really diving deeper into how our customers shop for our products, and it has created a significant impact on our site. **Official Response from Elise Rodriguez:** > Hi Katya, thanks for taking the time to review us! We're happy to hear you appreciate our customer service and our services. We hope you continue to acquire key UX insights with Userlytics. ### 16. Good and Bad **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2020 **What do you like best about Userlytics?** The Userlytics team rewards credits back with little-to-no questions asked for technical issues their platform or other platforms (Figma, InVision) introduce to tests. They have gone a long way to help us discover technical issues in prototyping software we're using. They feel like a small enough team where your voice is heard, even if not always right away. Also, for what you get, the price is about as economical as it gets. **What do you dislike about Userlytics?** The interface can be very difficult to use. For context, I have to train colleagues on how to use the tool. On the customer side, if you want your own customers to use the tool to take a test, it can be very very challenging to get them set up. Testing out their beta moderated services also left quite a bit to be desired. From trying to run about a dozen moderated tests, at least 1/2 of them were no shows or had technical issues which made completing the test impossible. **What problems is Userlytics solving and how is that benefiting you?** Userlytics is a solve for lean user testing problems. Generally, we are able to discover great insights, but there are times where bugs in their software get in the way. **Official Response from Elise Rodriguez:** > Hi, and thank you for being a Userlytics customer! We're happy to hear you've received excellent support and consideration from our team. We completely understand your concerns regarding our user interface. We've recently undergone a complete UI redesign to make the test taking process simpler than ever. Check it out, and let us know your thoughts! ### 17. Great product, but what really sets Userlytics apart is the incredible customer service. **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick C. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2020 **What do you like best about Userlytics?** We have a single point-of-contact who is always there for us to help out with any questions or problems. It's great to have a human being from Userlytics who's really on our side, and has an in-depth understanding not only of Userlytics, but how it can work for our startup. **What do you dislike about Userlytics?** It's a relatively expensive service, and although it's definitely good value for money it can be frustrating when you don't learn as much as you hoped from a user test. **Recommendations to others considering Userlytics:** As a new startup with limited experience in this industry I can't speak to Userlytics' product in comparison to competitors. However I can say with absolute conviction that their customer support is world-class. The product does what we need it to do, and we've had all the help we needed to get the most out of it. Highly recommended. **What problems is Userlytics solving and how is that benefiting you?** Understanding our customers' problems and validating the usability of our solution. Insights into how users feel and what drives their behaviour. **Official Response from Elise Rodriguez:** > Hi Patrick, thanks for taking the time to review us! We're glad to hear you've received great customer service from our team. We're recently updated our metrics section, which now makes it easier to draw more in-depth UX insights from your usability tests. Check it out when you have a chance! Thanks again for your feedback, and have a wonderful day. ### 18. User friendly user testing! **Rating:** 5.0/5.0 stars **Reviewed by:** Štěpán F. | Producer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Userlytics?** Setting up a user test is easy, though there are many options and super useful features, like screener, annotations or highlight reels. **What do you dislike about Userlytics?** Sometimes there are technical issues with the recordings (i.e. audio/video desync). However, there is a support team that helps you to fix these issues. **What problems is Userlytics solving and how is that benefiting you?** User testing of our games and prototypes. Very helpful especially in the early stages of development. **Official Response from Elise Rodriguez:** > Hi Štěpán, we're glad to hear you are pleased with the many UX testing tools Userlytics offers! We're constantly working on updating the technical elements of our product, and will continue to do so to ensure you have a simple, streamlined platform experience. Have a wonderful day! ### 19. Great Information & Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2021 **What do you like best about Userlytics?** I like the user videos with candid feedback. **What do you dislike about Userlytics?** I'd like to be able to organize surveys by grouping them in folders. (Or something similar.) **What problems is Userlytics solving and how is that benefiting you?** We have identified issues with our cake customizer. **Official Response from Elise Rodriguez:** > Thanks for taking the time to review us! We're happy to hear you are enjoying Userlytics and are gaining valuable feedback from your target customers. We'll take your suggestion about grouping surveys into folders into consideration for our next platform update. Have a great day! ### 20. Good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2021 **What do you like best about Userlytics?** How quickly I can set up the tests. The layout is intuitive. **What do you dislike about Userlytics?** I can't easily see which videos I have already watched and which are still to view. It can take quite a while for the videos to come back. **What problems is Userlytics solving and how is that benefiting you?** Usability issues by mobile device, how users perceive the brand. **Official Response from Elise Rodriguez:** > Hello, and thanks for being a Userlytics customer. We're happy to hear that you are pleased with our test builder and platform UI. We'll take your feedback about better organizing and displaying session videos into consideration to make the test review process simpler and more efficient. Have a great day! ### 21. fantastic product and product team are friendly and add value to the core product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Userlytics?** ease of use, fantastic product and product team are friendly and add value to the core product. **What do you dislike about Userlytics?** i dont really dislike anything about userlytics. i'll be using them whereever i go and usually recommend them at conferences **Recommendations to others considering Userlytics:** you're missing out and the insight pays for itself. **What problems is Userlytics solving and how is that benefiting you?** we've learnt incredible amounts about our customers using userlytics and we have acted on the direct insight which has supported a major growth in conversion rate for us and has added to our roadmap plans **Official Response from Elise Rodriguez:** > Thanks for the wonderful review! We're happy to hear that you're pleased with the product and with our customer service. ### 22. Great service and good software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Userlytics?** The best thing is definitey the customer service. Are account lead is always very quick to respond and always has the answers. **What do you dislike about Userlytics?** The most notbale drawback for our use cases is the inability to embed images in prompts. **What problems is Userlytics solving and how is that benefiting you?** As a smaller company, we don't have tge resources to find participants ourselves. Userlytics not only finds participants in our required demographic, but does so often in under a day. **Official Response from Elise Rodriguez:** > Hi, we're happy to hear you're pleased with our customer service. We're working on a platform update that allows for images to be embedded within tasks, slated for the near future. Thanks for using Userlytics! ### 23. Great for speedy and diverse user panel **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2021 **What do you like best about Userlytics?** Diverse countries, many test types avail **What do you dislike about Userlytics?** A bit tough to edit the test at times, it **What problems is Userlytics solving and how is that benefiting you?** Overall I really appreciated the platform. Great customer service. **Official Response from Elise Rodriguez:** > Hi, we're happy to hear you're impressed with our demographic filters! If you're having any trouble editing a test, please reach out to your account manager, and they can ensure your requested edits are made quickly. Thanks for taking the time to review us, and have a great day. ### 24. Our UX Team is very happy with the tools and participants that Userlytics provides. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Userlytics?** High quality participants, even for profiles that are difficult to find. **What do you dislike about Userlytics?** The beta version of the Live Conversation has been functional with minor usability issues. I would love to see some future improvements (e.g. Note taking field, transcription feature, screen sharing possibility for moderators) that would make the Live Conversation an extremely powerful tool. **What problems is Userlytics solving and how is that benefiting you?** Running moderated and unmoderated user tests, and sourcing international participants. Unmoderated user tests save a lot of time and provide quick quality feedback. Moderated user tests allow us access to Userlytics' international participants pool. The tool itself is easy to use. **Official Response from Elise Rodriguez:** > Hi, and thanks for taking the time to review us! We're happy to hear you are pleased with Userlytics and with the quality of our panel participants. We've recently launched a series of platform updates, including more improvements to our Live Conversation feature - check them out and let us know what you think! Have a wonderful day. ### 25. Great Software and Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2021 **What do you like best about Userlytics?** Userlytics is an excellent platform for usability testing. Their customer support is first class. **What do you dislike about Userlytics?** Not much to dislike about Userlytics -their questionnaire functions can be limited in terms of questionnaire logic + piped text. Albeit, seldom an issue due to the designs of the test being focused on usability of prototype rather than complex questionnaire design. **What problems is Userlytics solving and how is that benefiting you?** Using Userlytics to test Usability of apps. **Official Response from Elise Rodriguez:** > Hello, and thank you for being a Userlytics customer! We're happy to hear that you are please with our customer service and the effectiveness of our platform. Our test tasks are completely customizable to allow you to achieve the insights you want - please feel free to reach out to your account manager if you would like assistance with building out your next test. Have a wonderful day! ### 26. Great tool and great team! **Rating:** 5.0/5.0 stars **Reviewed by:** Mariné P. | Vice President, Lead UX Researcher, Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2020 **What do you like best about Userlytics?** Simple and user friendly platform. Learning curve is not steep and Ryan McCourt and team are always accessible and ready to help! Really like the visual charts of responses, which I'm able to copy and paste in my presentation, great quality of video/audio recordings, and the overall layout of the platform. Biggest differentiator is the level of support from Ryan and team. They're super knowledgeable, kind, patient, and always willing to help! They are true partners and go above and beyond to ensure your study is successful. **What do you dislike about Userlytics?** There are some limitations, but most are on their roadmap to be added or Ryan is able to get it programmed in the backend. 1. For screener portion of the survey, unable to add open response questions. But Ryan was able to get this programmed in the backend. 2. For screener portion of the survey, unable create multi-select question. But Ryan was able to get this programmed in the backend. 2. Unable to break participants into different age groups in one study. I had to create 3 different surveys to be able to specify how many participants I want from each age group. However, Ryan was able to merge all 3 surveys into one when they were complete. 3. No word cloud or aggregate word usage system from transcript 4. No option to create a metric/table questions **What problems is Userlytics solving and how is that benefiting you?** Conduct unmoderated user testing via Userlytics and leverage their global participant panel. It's more fast and efficient, so you are able to deliver more timely insights to your stakeholders. ### 27. The Client Services Team is nothing but professional, helpful, and going the extra mile! **Rating:** 4.0/5.0 stars **Reviewed by:** Lauren (Lola) G. | Sr. User Experience Researcher, VP, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2020 **What do you like best about Userlytics?** Client Services Team is great to work with, there's helpful resources/demos, their Panel has high quality respondents and it's easy to meet your target quickly, and the reporting features are useful! **What do you dislike about Userlytics?** The steps to record and connect to an outside system like WebEx is very complicated and not user friendly for users from outside of Userlytics' Panel to dial into. Setting up surveys was also a bit tedious and needs some usability tweaks to make more intuitive, but the Userlytics Client Services Team will hand hold you through it and get it completed quickly. **What problems is Userlytics solving and how is that benefiting you?** Having access to user feedback easily and quickly. ### 28. Great platform for user testing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2020 **What do you like best about Userlytics?** It is easy to recruit very specific participants, and you can now do live testing as well as recorded. Great customer support. **What do you dislike about Userlytics?** The UI was a bit confusing at first, but they are working on improving it. **What problems is Userlytics solving and how is that benefiting you?** We are getting better insights on the UI and UX of our app from real world people. ### 29. Good to gain quick responses in remote user research **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2020 **What do you like best about Userlytics?** Userlytics remote user research is really easy to set up. **What do you dislike about Userlytics?** They do not QA the videos from the participants, so many are not very good. This means you have to review them yourself and ask for them to be replaced if the video is not good enough - this can increase the time it takes to complete the user research **What problems is Userlytics solving and how is that benefiting you?** Its is a fast way to gain user feedback on our websites, in a cheaper way than moderated research. ### 30. Userlytics review **Rating:** 3.5/5.0 stars **Reviewed by:** Ansell L. | UX/ UI designer , Design, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2018 **What do you like best about Userlytics?** I like that i can easily get feedback for my work which is done. The video recording available to view is also good as looking at their expressions when they interact with my design is really important for me to get additional insights. I also like that i can choose in detail what participants i want, the filters are really good to get good insights for your design. They are also not just stuck to production ready work which is good as i can just upload my invision, xd or axure prototypes on it. Also i can introduce the onboarding questions to them to get a better understanding, this give me more freedom to design my research project and to get out lots of insights. **What do you dislike about Userlytics?** The depth of insights are not so good and also the interface is pretty much old and not modern. But i guess it is okay for the price at what it is giving, especially if you compare it to User tribe, **Recommendations to others considering Userlytics:** Userlytics is best recommended for those who do not have a huge budget for testing and need testing to be done to improve the product usability. **What problems is Userlytics solving and how is that benefiting you?** It helps us to test our ideas and prototypes which we design, with the feedback we can design better results for users. Thus making it a better product through constant iterations. ### 31. Userlytics Review **Rating:** 4.5/5.0 stars **Reviewed by:** Kat R. | Experience & Brand Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2018 **What do you like best about Userlytics?** I love the ability to observe the non-verbals of the participants as they go through the tasks. **What do you dislike about Userlytics?** Not being able to send out one link that groups varying persona groups even though it's for one project. Currently, it allows me to send out a link to each persona group, but if I'm testing across 3 groups with varying desktop and mobile devices, I end up having a lot more links to share to clients for highlights and reviews than 1 central "collection" for the project. **Recommendations to others considering Userlytics:** Depending on what you're trying to get out of it, Userlytics offers a pool of participants with screening criteria, but they also offer the ability for you to recruit your own while still utilizing their tools to set a consistent baseline in testing. **What problems is Userlytics solving and how is that benefiting you?** We're observing how users navigate and utilize the website functionality in order to address any opportunities or gaps to improve upon. It's been invaluable as a part of our digital process to continue testing and iteratively improve our product. ### 32. Overall great user testing platform with more features than others. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2018 **What do you like best about Userlytics?** The mobile app testing on Userlytics is superb compared to competitor products that I have tried in the past. I found it to be super easy to setup pre-user test... and didn't have any problems at all throughout the tests. I love how easy it is to integrate/use with other platforms like inVision. Many of the other user testing platforms I have used in the past only worked with fully-functional sites or apps, not prototyping software. **What do you dislike about Userlytics?** I found the pricing model to be a bit confusing and it took some time to get my employer to expense it. I also dislike the website testing process. Maybe it's because I've only used that once and I predominantly used the prototyping test features? In the one time that I used it, I found the website one to not work as smoothly and I had to restart it once throughout the test. **Recommendations to others considering Userlytics:** Userlytics is a great platform is you're looking to get solid user feedback on production or prototyping apps. If you're on the fence then I would recommend trying out their demo on their website. If you're switching from usertesting.com then switch over today and don't even look back as you won't miss it at all. **What problems is Userlytics solving and how is that benefiting you?** Trying to test mobile apps as they are still in the development stage in order to work out kinks of the main features. My coworkers and I have found that this is a super helpful platform to test working prototypes as it works with Axure, inVision, UX Pin, and many other industry prototyping tools. ### 33. Remote usability testing with the right integrations. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2018 **What do you like best about Userlytics?** I'm sure many other tools are capable of this, but it's important to me that Userlytics allows me to test Axure and InVision prototypes. It's pretty seamless in that sense. I also really appreciate that it lets me download the full recordings to my device - I like to use a video editor to parse out smaller clips for presentations. The annotations/highlights feature is also great. **What do you dislike about Userlytics?** Overall I'm very satisfied with it, but if I'm reaching for something to dislike - I'd say that the data it collects on its own is quite limited, as are their data visualizations. **Recommendations to others considering Userlytics:** If you're looking for something to do all of your data collection and analytics for you, this isn't your tool. If you're looking for something to make your data collection and analytics more efficient and more powerful, this is a good option. **What problems is Userlytics solving and how is that benefiting you?** Usability testing for prototypes and A/B testing prototypes with live versions ### 34. Userlytics-amazing user research tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Perry B. | Lead User Experience Researcher, Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2018 **What do you like best about Userlytics?** The best software for user feedback! Unbiased results, and detailed information. **What do you dislike about Userlytics?** Initial set up takes some time. Feedback could be delivered quicker. **What problems is Userlytics solving and how is that benefiting you?** User feedback to ensure our product meets needs of users. Unbiased feedback. ### 35. test your ability to test **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2018 **What do you like best about Userlytics?** I can download the full recordings to my device. The highlights feature is good. It gives an unbiased result. I also like that I can choose in detail which participants I want; the filters are really good for getting good insights for your design. **What do you dislike about Userlytics?** The data it collects on its own is quite limited, as are their data visualizations. It's an end-user tool, but if it were a little less focused on aesthetics, it could contain more information. **What problems is Userlytics solving and how is that benefiting you?** Prototypes and A/B testing prototypes, employees come from a variety of backgrounds, so being able to create tests narrowed to their working regions. ### 36. Userlytics makes it easy to get real data from real people **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2018 **What do you like best about Userlytics?** Custom-creating my own target audience of testers makes it easy to get the feedback I'm looking for. **What do you dislike about Userlytics?** Their UI could be a bit better, I understand it's an end-user tool but if it was a little less pretty it could house more info. **Recommendations to others considering Userlytics:** It's a hard choice between this and usertesting, pick the one whose audiences make the most sense to you. **What problems is Userlytics solving and how is that benefiting you?** Our employees come from a variety of backgrounds, so being able to create tests narrowed to their working regions is extremely valuable. ### 37. I like this software for online test cases **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2018 **What do you like best about Userlytics?** This software provides test cases online to test est and develop our testing skills sitting at home **What do you dislike about Userlytics?** This software is not free you have to pay money to get advanced versions **What problems is Userlytics solving and how is that benefiting you?** It helped me to improve my skills sitting at home. Easy to use and understand ### 38. Its a decent enough tool for testing usability and end user concerns **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2018 **What do you like best about Userlytics?** the fact that it allows reaction tracking and screen movement recording and analytics associated with it **What do you dislike about Userlytics?** Not anything specific that i think of is worse. Overall is good **What problems is Userlytics solving and how is that benefiting you?** Testing apps built with remote users. We are able to gauge a wider perspective on the apps ### 39. Consider Userlytics **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2018 **What do you like best about Userlytics?** I like how easy it is to get feedback using Userlytics **What do you dislike about Userlytics?** I dislike how challenging the interface itself can’t be **What problems is Userlytics solving and how is that benefiting you?** We are finding issues with our programs and how we can make them better for users ## Userlytics Discussions - [How do I use userlytics?](https://www.g2.com/discussions/how-do-i-use-userlytics) - [Is userlytics com real or fake?](https://www.g2.com/discussions/is-userlytics-com-real-or-fake) - [What is userlytics recorder?](https://www.g2.com/discussions/what-is-userlytics-recorder) - [How much can you make from userlytics?](https://www.g2.com/discussions/how-much-can-you-make-from-userlytics) - [View Userlytics pricing details and edition comparison](https://www.g2.com/products/userlytics/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-08+19%3A39%3A23+-0500&secure%5Bsession_id%5D=61e1aebf-ddcf-453a-99e6-e7583fb13c92&secure%5Btoken%5D=a7c2ae4d616dded0ad2c4c6fb1fed19a2601e5968fe0a9f1591b34da9b5f50bf&format=llm_user) ## Userlytics Integrations - [Adobe XD](https://www.g2.com/products/adobe-xd/reviews) - [Figma](https://www.g2.com/products/figma/reviews) - [Google Calendar for Confluence](https://www.g2.com/products/google-calendar-for-confluence/reviews) - [inVision](https://www.g2.com/products/inphronesis-invision/reviews) - [Proto.io](https://www.g2.com/products/proto-io/reviews) ## Userlytics Features **User Response Methods** - Survey - Video Snippets - Video Interview - Photo Submission - Text/Notes **Feedback Source** - Invitation - Survey Link - App - Widget - Recruitment Pool **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Software Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Participant Selection** - In-App - In-Store - On-Site - Recruitment Pool **Feedback Management** - Media Library - Sorting - Sharing - Privacy **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Insights** - Analytics - Collaboration - Sorting **Insights** - Computer Transcription - Analytics **System Management** - Security - System Monitoring **Generative AI** - AI Text Summarization **Agentic AI - Demo Automation** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - AI Demo Agent or Avatar ## Top Userlytics Alternatives - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (734 reviews) - [Userfeel](https://www.g2.com/products/userfeel/reviews) - 4.5/5.0 (94 reviews) - [Dscout](https://www.g2.com/products/dscout/reviews) - 4.5/5.0 (182 reviews)