Userlytics Reviews & Product Details

The pool of Userlytics testers is the most helpful. Second I love the transcription of user session. It makes it easier to find the right feed back later. I can focus more on the conversation then taking notes. Review collected by and hosted on G2.com.

I hate the new credit system. I liked the old one when you had a total amount of credits and you could use it for userlytics testers or bring my own users. Now that the credits are split I have all these left over credits for bring my own that I would rather use from the Userlytics testers. Plus alot of our users that we bring have issues getting Userlytics started and we cancel the test or go to Zoom. I would rather bting in Userlytics testers that know the system. I'm not sure I'm going to renew with Userlytics because of the new credit system. Review collected by and hosted on G2.com.

Userlytics transformed our testing procedures. Сustomer support is responsive.

The platform is an extensive toolkit encompassing all the necessary features for testing projects, from usability testing to prototype evaluation: perfect design and user-friendly interface.

One of the features we use often is delivering participants tailored to our specific requirements. Their large participant pool provides valuable feedback. Review collected by and hosted on G2.com.

Zero to add from my side, I like Userlytics. Review collected by and hosted on G2.com.

Userlytics is one of the only companies that supports Testflight and Android testing. They have an easy to use user interface with powerful functionality. Review collected by and hosted on G2.com.

It takes some time to get testers when you screen for specific types of users (to be expected). Very expensive Review collected by and hosted on G2.com.

It is very intitutive to use, so the product is not confined to just UX experts. Review collected by and hosted on G2.com.

When I need to create multiple questions within a test, there isn't enough spacing to separate each question box. I often got disoriented and needed to double check to see which question I was working on.

Not every user meets the requirements of my target audience, but I know it's hard to acheive unless I'm the one actively recruiting users. Review collected by and hosted on G2.com.

Userlytics allows us to gather customer feedback 10x faster and cheaper than we would if we worked with a research vendor. It has been an invaluable tool for us and built trust with our development team. We recently ran a quantiative survey (n = 100) and received results in a few hours. This would've been at least a 30-day project with a vendor (kick-off meeting, proposal, contract signing, questionnaire development, fielding, results).

The customer support team (Nate, Luis) is extremely responsive and helpful - they've helped us create multiple custom studies and invite back past participants at no charge. I have been working in Marketing for 10+ years and honestly can not recommend Userlytics enough. The pricing is also significantly better than other platforms we have used. Review collected by and hosted on G2.com.

My only complaint is that occasionally the respondents are not high-quality. That being said, if you flag this, the support team will replace with a new respondent at no cost. Review collected by and hosted on G2.com.

I love the ease of finding test subjects, the support team is amazing, and the tool itself for building tests is very straightforward. Review collected by and hosted on G2.com.

The only recommendation for improvement I have so far is in creating short videos for review. It is very hard to review where you are trimming the video and it is hard to find the clips you wish to put together. I figured out a system but I feel it could be improved. Review collected by and hosted on G2.com.

Service and support is personalized, price is preferable to the "big guys." Quality of panel participants is very high (in the US at least), even compared with my previous experience with UserZoom. The feature set and pricing model allows for a wide variety of studies to be performed without your account department raising eyebrows. Review collected by and hosted on G2.com.

Less mature than other offerings but they're improving. They're adding new features and integrations all the time, so hopefully most of the gaps will be filled. Review collected by and hosted on G2.com.

I have been Userlytics for almost a year now and what I really appreciate about it is the completeness of methods and tools for the User Research, also I really appreciate keeping contact with my Account Manager Anna who is really interested in helping us make the most about our expereience with the platform! Review collected by and hosted on G2.com.

In my opinion something that could be improved in the platform are the trascriptions of the moderated session of testing, especially when don in languages other than English. Review collected by and hosted on G2.com.

The dashboard is very well organized and intuitive. The ability to organize by teams and projects is very useful for our complex organizations. Test setup is simple and straightforward. Results are available quickly, and our reps are always there to help out. Review collected by and hosted on G2.com.

The pricing model can be very confusing, I still need reminders for how our credits work and what each test will cost. Review collected by and hosted on G2.com.

Userlytics helps us optimizing the time spent in user recruiting and session scheduling and let us collect all our insights and have a repository of all previous projects in a very smart way, complete with recordings and data collection.

We have a prompt and helpful support by the Userlytics team and from our Accoun Manager Anna Fuge Barrachina whenever we need. Review collected by and hosted on G2.com.

Something that could be improved would be the automatic transcriptions of the users' interviews, especially when they are not in English. Sometime the script is no 100% consistent with the speaking. Review collected by and hosted on G2.com.