Userlytics Reviews & Product Details

Userlytics has been an amazing tool for our UX research. It’s easy to use, helps me set up tests quickly, and provides valuable feedback. The video recordings are a great way to see how users interact with our websites, and the insights have been eye-opening.

I love the feature that lets the team join as observers without disrupting sessions—it keeps everyone aligned. As the only UX researcher in a Fortune 500 company, speed is critical for me. Userlytics’ AI summaries for unmoderated sessions save me so much time and make creating topline reports effortless.

The platform is flexible, reliable, and backed by an awesome support team. Highly recommend! Review collected by and hosted on G2.com.

Surveys are a great feature for quick feedback, but larger sample sizes can take a bit more time. Review collected by and hosted on G2.com.

Simple and easy to use

Good breakdown into three types of tests

Availability of users from all over the world

Quick response from users even in exotic corners of the globe

Detailed reports and analyses, facilitating design decisions based on real data

Easy way to create tests

Advanced filtering options for participants

Great support on the UserLytics side in case of questions or problems

It's easy to rerun the same case or make a copy Review collected by and hosted on G2.com.

1. It is not possible to mark several tests (no checbox). This would make it easier to delete or move tests to another project.

2. No possibility to open tests in a new tab from the project level. Having a list of tests you have to open each one manually, then return to the main directory. Being able to open them in tabs would make it quicker to analyse multiple tests.

3. The colours in the multiple choice questions are very similar. When I have two questions ‘Passed’ from ‘Failed’ the colour is very similar for both answers which makes analysis difficult.

Ideally, the colour should be set for specific answers. E.g. example: Passed - green, Failed - red.

4. A useful option would be to be able to sort by the last time the user performed a test

https://dashboard.userlytics.com/client/app/dashboard Review collected by and hosted on G2.com.

We were easily able to find users in our demographic. Tests were completed within 1-2 days. If there were ever any issues, our account manager responded quickly. The platform was easy to implement and use. Review collected by and hosted on G2.com.

There was no way way to recruit a group of users and then have them test our app and return feedback at a later date. All testing was within the session. Review collected by and hosted on G2.com.

I highly appreciate the customer service and technical support. As for the tool itself, a particularly valuable element is the well-thought-out flow for creating screeners and activity questions, with easily implementable suggestions. Review collected by and hosted on G2.com.

A very cumbersome process for creating shorts from video recordings, highly non-intuitive, and a main dashboard that is not entirely useful. Review collected by and hosted on G2.com.

This was my first time working with Userlytics for a research study and I was very happy with how the experience went. Customer support was excellent, the application was easy to install and navigate and the quality of participants was very good. Overall the experience was very positive and I look forward to using Userlytics again. Review collected by and hosted on G2.com.

There really wasn't anything that I didn't like about Userlytics. Review collected by and hosted on G2.com.

Userlytics allows us to receive user feedback on products instantly. A typical process would involve pitching multiple research agencies, reviewing their pitches, signing a contract, fielding participants, etc. At least a 2-month process.

With Userlytics I can instantly set up a study and get feedback within hours, allowing our business to move and pivot quickly. Review collected by and hosted on G2.com.

It can be difficult to edit studies once launched. Review collected by and hosted on G2.com.

My Customer Success Manager is brilliant. They have continually sought to implement feedback we've given and find ways to help us build upon any projects we've been doing, adding to their value.

They have 10+ self service tests and have added to their assortment, especially ones we've requested. It's fairly easy to use and integrates well with prototype platforms. Review collected by and hosted on G2.com.

They've continually been behind the curve on visualising the data and this is something I've fed back to them openly. However they plan to make a significant improvement in 2025. So the jury is out on this one. Review collected by and hosted on G2.com.

The amount of customization and control is remarkable. They provide you with a wide array of templates for tasks, questions and any user ratings you can think of.. all of which can be modified to your specific needs.

The ease of use and virtual lack of any meaningful learning curve was amazing. Also, the speed in which we received our results (in 24hr) was an unexpected and very pleasent surprise.

We plan on performing another market test study with Userlytics in a couple of weeks, and having learned how to best use their platform, I'm convinced this session will be even more productive than the first. Review collected by and hosted on G2.com.

Honeslty, the platform does exactly what it sets out to acheive.

Having succefully concluded our first beta group study, if anything, we now have a better understanding on how to organize and present the next session to receive even better feedback. 🤷‍♂️ Review collected by and hosted on G2.com.

Good panel coverage. Easy-to-use platform Review collected by and hosted on G2.com.

Needing to reach out to support to do basic tasks like rescheduling participants or renaming recorded videos if frustrating and slows down the work. Review collected by and hosted on G2.com.

The platform keeps all tests very organized, which is great for a team or a company using the product at an enterprise level. My team runs a lot of repeat tests throughout the year (ex: website homepage every quarter), which is easy to dupliate within the platform and run against various audiences Review collected by and hosted on G2.com.

The quality of testers isn't always great, they don't always seem to have passed the requirements or qualifying questions at the beginning of the test Review collected by and hosted on G2.com.