# Userlytics Reviews **Vendor:** Userlytics **Category:** [User Research Tools](https://www.g2.com/categories/user-research) **Average Rating:** 4.4/5.0 **Total Reviews:** 188 ## About Userlytics Userlytics is a comprehensive user experience research platform designed to assist businesses and agencies in enhancing the user and customer experience across websites, applications, and prototypes. Established in 2009, Userlytics has cultivated a global participant pool of over 2 million panelists, enabling organizations to conduct both moderated and unmoderated usability studies tailored to their specific needs. This platform is particularly beneficial for those seeking to gather actionable insights into user behavior and preferences. Targeted primarily at enterprises and agencies, Userlytics serves a diverse audience that spans various industries. Its scalable pricing model allows organizations to engage as many or as few participants as necessary, making it adaptable for projects of any size. This flexibility is crucial for businesses looking to optimize their digital interfaces and ensure they meet user expectations effectively. Userlytics is particularly useful for product managers, UX designers, and marketing teams who are focused on refining their offerings based on real user feedback. One of the standout features of Userlytics is its ability to facilitate both moderated and unmoderated usability testing. This means that users can choose to observe participants in real-time or gather insights from recorded sessions, depending on their research objectives. To accelerate this research process, Userlytics integrates powerful artificial intelligence capabilities, including AI Annotations and comprehensive AI UX Analysis, which help teams rapidly extract meaningful patterns and insights from qualitative data. Furthermore, the platform is actively expanding its innovative toolkit, with synthetic personas and AI-moderated interviews coming soon. The platform’s extensive global panel allows for diverse demographic representation, ensuring that the feedback collected is relevant and comprehensive. Additionally, Userlytics offers optional professional services, including access to senior UX consultants based in Europe and the U.S., who can provide expert guidance and support throughout the research process. A key differentiator of Userlytics is its proprietary ULX Score, a benchmarking tool that evaluates multiple dimensions of user experience, including Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity, and Appearance. This holistic approach to measuring user experience provides clients with a 360-degree view of their product's strengths and weaknesses, enabling them to make informed decisions based on empirical data. By leveraging these insights, organizations can enhance their digital products, ultimately leading to improved user satisfaction and engagement. Overall, Userlytics stands out in the user experience research category by combining a robust participant network, flexible testing options, and expert consultancy services. This platform empowers organizations to gain valuable insights into user behavior, helping them to create more effective and user-friendly digital experiences. ## Userlytics Pros & Cons **What users like:** - Users find Userlytics to be **easy to use** , enabling quick setup and effective UX research insights. (14 reviews) - Users highlight the **responsive customer support** of Userlytics, enhancing their experience and facilitating efficient project management. (12 reviews) - Users find Userlytics' **easy setup** process greatly streamlines their research, enabling quick access to valuable feedback. (12 reviews) - Users love Userlytics for its **user-friendly platform** and exceptional support, enhancing their research experience significantly. (8 reviews) - Users value the **setup ease** of Userlytics, enabling quick initiation of research projects with minimal effort. (7 reviews) - Users appreciate the **implementation ease** of Userlytics, making the onboarding and usage experience straightforward and efficient. (6 reviews) - Insights (6 reviews) - Research Efficiency (5 reviews) - Speed (5 reviews) - Survey Management (5 reviews) **What users dislike:** - Users face **poor usability** with Userlytics due to outdated UI, confusing navigation, and a high learning curve. (5 reviews) - Users find the **UI and UX of Userlytics extremely outdated** , leading to a confusing and frustrating experience. (4 reviews) - Users criticize the **poor UI design** of Userlytics, noting its usability issues and outdated interface hamper their experience. (4 reviews) - Users often experience **slow processes** with Userlytics, making usability and interface navigation cumbersome and frustrating. (4 reviews) - Users express concern over **insufficient information** , highlighting issues like language options and analytics development. (3 reviews) - Users experience significant **navigation difficulties** in Userlytics, citing a confusing, outdated, and cumbersome interface. (3 reviews) - Not Intuitive (3 reviews) - Poor UI (3 reviews) - Poor Usability Design (3 reviews) - Users find the **UX improvements necessary** due to frustrating processes and unclear UI hindering productivity. (3 reviews) ## Userlytics Reviews ### 1. Love the platform, hate the new credit pricing **Rating:** 3.0/5.0 stars **Reviewed by:** Tamar M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Userlytics?** The pool of Userlytics testers is the most helpful. Second I love the transcription of user session. It makes it easier to find the right feed back later. I can focus more on the conversation then taking notes. **What do you dislike about Userlytics?** I hate the new credit system. I liked the old one when you had a total amount of credits and you could use it for userlytics testers or bring my own users. Now that the credits are split I have all these left over credits for bring my own that I would rather use from the Userlytics testers. Plus alot of our users that we bring have issues getting Userlytics started and we cancel the test or go to Zoom. I would rather bting in Userlytics testers that know the system. I'm not sure I'm going to renew with Userlytics because of the new credit system. **What problems is Userlytics solving and how is that benefiting you?** Getting users that are not our regular customers. **Official Response from Davide Valente:** > Hi there, Thanks for sharing your thoughts! We're happy to hear that you find our panel of testers and transcription features helpful Thank you for your constructive feedback regarding our new credit system as well. We’ll keep working on it! Thanks again for choosing Userlytics. Best regards, Davide ### 2. Absolutely Phenomenal - 10 Stars! **Rating:** 5.0/5.0 stars **Reviewed by:** Maksym B. | CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Userlytics?** Userlytics transformed our testing procedures. Сustomer support is responsive. The platform is an extensive toolkit encompassing all the necessary features for testing projects, from usability testing to prototype evaluation: perfect design and user-friendly interface. One of the features we use often is delivering participants tailored to our specific requirements. Their large participant pool provides valuable feedback. **What do you dislike about Userlytics?** Zero to add from my side, I like Userlytics. **What problems is Userlytics solving and how is that benefiting you?** We cover all our testing and research needs. It helps us reduce typically testing cost around 12%. **Official Response from Mehdi El Taghdouini:** > Thank you so much for your thoughtful feedback! We're delighted to hear that Userlytics has transformed your testing procedures and that our customer support has been responsive to your needs. Your success in reducing testing costs by 12% with our platform is exactly the kind of impact we strive to make. Thank you for choosing Userlytics, and we look forward to supporting your ongoing research and testing efforts. Best regards, The Userlytics Team ### 3. A complete platform to conduct User Testing **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Userlytics?** Userlytics is one of the only companies that supports Testflight and Android testing. They have an easy to use user interface with powerful functionality. **What do you dislike about Userlytics?** It takes some time to get testers when you screen for specific types of users (to be expected). Very expensive **What problems is Userlytics solving and how is that benefiting you?** We are trying to identify UX issues with our product **Official Response from Elise Rodriguez:** > Hi there, thanks for reviewing Userlytics. We're happy to hear that you are pleased with our platform's capabilities and tools, and hope we can continue to make platform improvements that meet your UX testing needs. Have a wonderful day! ### 4. Good product, nice and simple user interface. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Userlytics?** It is very intitutive to use, so the product is not confined to just UX experts. **What do you dislike about Userlytics?** When I need to create multiple questions within a test, there isn't enough spacing to separate each question box. I often got disoriented and needed to double check to see which question I was working on. Not every user meets the requirements of my target audience, but I know it's hard to acheive unless I'm the one actively recruiting users. **What problems is Userlytics solving and how is that benefiting you?** I mainly conduct user testings for my company's website on Userlytics, and I'm able to see if my company's webpage is user friendly or need any other improvements. ### 5. Allows us to get customer feedback 10x faster and cheaper **Rating:** 5.0/5.0 stars **Reviewed by:** Derrick K. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Userlytics?** Userlytics allows us to gather customer feedback 10x faster and cheaper than we would if we worked with a research vendor. It has been an invaluable tool for us and built trust with our development team. We recently ran a quantiative survey (n = 100) and received results in a few hours. This would've been at least a 30-day project with a vendor (kick-off meeting, proposal, contract signing, questionnaire development, fielding, results). The customer support team (Nate, Luis) is extremely responsive and helpful - they've helped us create multiple custom studies and invite back past participants at no charge. I have been working in Marketing for 10+ years and honestly can not recommend Userlytics enough. The pricing is also significantly better than other platforms we have used. **What do you dislike about Userlytics?** My only complaint is that occasionally the respondents are not high-quality. That being said, if you flag this, the support team will replace with a new respondent at no cost. **What problems is Userlytics solving and how is that benefiting you?** Userlytics allows us to gather feedback on ad creative and products in development. This early stage feedback allows us to rapidly iterate and kill projects if they don't fit customer needs. ### 6. Great product with some room for improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Betsy W. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Userlytics?** I love the ease of finding test subjects, the support team is amazing, and the tool itself for building tests is very straightforward. **What do you dislike about Userlytics?** The only recommendation for improvement I have so far is in creating short videos for review. It is very hard to review where you are trimming the video and it is hard to find the clips you wish to put together. I figured out a system but I feel it could be improved. **What problems is Userlytics solving and how is that benefiting you?** The most beneficial thing for me is the pool of users for testing and automation of the collection of the test. ### 7. A newer, more cost-effective player in the field for smaller businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2023 **What do you like best about Userlytics?** Service and support is personalized, price is preferable to the "big guys." Quality of panel participants is very high (in the US at least), even compared with my previous experience with UserZoom. The feature set and pricing model allows for a wide variety of studies to be performed without your account department raising eyebrows. **What do you dislike about Userlytics?** Less mature than other offerings but they're improving. They're adding new features and integrations all the time, so hopefully most of the gaps will be filled. **What problems is Userlytics solving and how is that benefiting you?** Userlytics allows us to both quickly test public systems with their panel and securely test more personalized and sensitive systems for our members. The ability to pause the recording during some tasks makes our infosec and risk departments feel more confident in the tool. Unlike some other services, the range of activities that can be performed is great and they can be mixed as tasks within the same study. I feel like this maximizes the impact of our research budget. ### 8. A comprehensive platform for recruiting and testing! **Rating:** 5.0/5.0 stars **Reviewed by:** Cristina R. | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Userlytics?** I have been Userlytics for almost a year now and what I really appreciate about it is the completeness of methods and tools for the User Research, also I really appreciate keeping contact with my Account Manager Anna who is really interested in helping us make the most about our expereience with the platform! **What do you dislike about Userlytics?** In my opinion something that could be improved in the platform are the trascriptions of the moderated session of testing, especially when don in languages other than English. **What problems is Userlytics solving and how is that benefiting you?** Userlytics help us cunducting and planning our user research activities in so many ways, from moderated to unmoderated user testing, to quantitative survey, to feedbacks analysis. **Official Response from Mehdi El Taghdouini:** > Hi Cristina, Thanks a lot for dropping us a review! It's awesome to hear that you and Anna are keeping in touch. We've got your feedback on the moderated session transcriptions in different languages. Our team's on it, and we're confident that the upcoming improvements to this feature will better meet your requirements. Best, Mehdi ### 9. Simple, straightforward user test setup **Rating:** 4.0/5.0 stars **Reviewed by:** Lauren H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Userlytics?** The dashboard is very well organized and intuitive. The ability to organize by teams and projects is very useful for our complex organizations. Test setup is simple and straightforward. Results are available quickly, and our reps are always there to help out. **What do you dislike about Userlytics?** The pricing model can be very confusing, I still need reminders for how our credits work and what each test will cost. **What problems is Userlytics solving and how is that benefiting you?** Userlytics adds color to our user research, it gives us the "why" that other quantitative tools don't. ### 10. Userlytics has had a major positive impact on our UX Research projects! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Userlytics?** Userlytics helps us optimizing the time spent in user recruiting and session scheduling and let us collect all our insights and have a repository of all previous projects in a very smart way, complete with recordings and data collection. We have a prompt and helpful support by the Userlytics team and from our Accoun Manager Anna Fuge Barrachina whenever we need. **What do you dislike about Userlytics?** Something that could be improved would be the automatic transcriptions of the users' interviews, especially when they are not in English. Sometime the script is no 100% consistent with the speaking. **What problems is Userlytics solving and how is that benefiting you?** Is enabling us to conduct user research in a very smart way, helping us in the recruiting, in the feedback collection, in the data analysis and in building a repository of our previous projects. **Official Response from Elise Rodriguez:** > Hi Cristina, thanks for taking the time to review Userlytics. We're happy to hear you received great support from your Account Manager, and have found our tool to be useful for your UX research needs. We will take your feedback about our transcriptions service into consideration as we continue to refine and improve our UX testing platform for customers like yourself. Thanks again, and have a wonderful day! ### 11. Evaluative research at scale **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Userlytics?** We love how Userlytics helped us to do research at scale starting small, and scaling up to become the platform of choice in our Group. It's fast, straightforward cost effective, and the large global panel work very well. It allow us to do B2B research with the help of a good screening process. Go Userlytics!! **What do you dislike about Userlytics?** Sentiment analysis with AI still need to mature **What problems is Userlytics solving and how is that benefiting you?** Objective measurements and easy to deal with metrics ### 12. Consistent and reliable **Rating:** 4.0/5.0 stars **Reviewed by:** Greg A. | Senior UX Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Userlytics?** Access to the participant panel is great - whenever we've had to recruit participants, the majority have been of a good quality, and they are always really quick to recruit, which makes running research really easy. I like the notifications it sends to remind participants of sessions, as it means it reduces the risk of no-shows. The ability to share screens is great so we can get participants to share through prototypes. I also love having the ability to have observers unseen - they can chat in the background to me and view everything without overwhelming participants. Our account manager, Gaia, is always really quick to respond and provides a brilliant service with helpful answers every time. When I first joined, she was only too happy to talk me through the platform and answer any questions I had. **What do you dislike about Userlytics?** It would be really helpful to be able to change the frequency of session notifications - 24 hour, 12 hour, 1 hour and 10 minutes before is a bit overwhelming for some. Scheduling is also a bit of a nightmare with participants and observers - it would be great to have one link to send to observers instead of having to manually upload them every time. **What problems is Userlytics solving and how is that benefiting you?** Our inability to reach out and contact customers and potential customers to test features and help us understand how our website is performing. Previously, decisions were taken off the back of what people wanted to do. Now, can we build up a base of evidence to make these decisions. **Official Response from Janna Hedlund:** > Hi Greg, thanks for taking the time to review us! We're happy to hear you're enjoying using Userlytics, and hope we can continue to provide you with quality UX insights to improve your brand. We will look into your concerns regarding scheduling and session notifications so that our platform may be easier to use and more helpful in the future. Thanks again and have a great day! ### 13. Easy to get started **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Userlytics?** The tool is very straightforward. Things are logically arranged and the builder flows easily. Functionality is quite comprehensive, pricing is reasonable and account support is really excellent. The onboarding package we received is about the best onboarding I've ever seen. **What do you dislike about Userlytics?** We're in a narrow industry and it's not possible to set quotas on separate selections within a sample variable. This requires us to have separate studies to obtain our quota targets. **What problems is Userlytics solving and how is that benefiting you?** Our company is just beginning to develop user empathy so the demonstrations we're able to share about how users respond to our digital experiences is really powerful. **Official Response from Mehdi El Taghdouini:** > Hello, We appreciate your feedback very much! It's great to hear that you had a smooth onboarding experience and received the necessary support for your projects. Regarding the implementation of quotas, we've received similar comments from other users as well. We're pleased to inform you that it's one of our top priorities in terms of product development. You can expect it to be rolled out in the upcoming weeks, so please stay tuned! Best regards, Mehdi ### 14. A well rounded- convenient tool for our needs **Rating:** 3.5/5.0 stars **Reviewed by:** Nicole K. | UX Research Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Userlytics?** Our account manager Anna is such an incredible asset. She replies to our problems imminently, always supports the work that I am doing and actively listens to our feedback. The platform is convenient and generally we don't have any recruitment issues and recruit in a timely manner **What do you dislike about Userlytics?** The usability still needs some improving. Elements such as highlight reels, card sorting etc can be slightly restrictive which is a shame but I am aware that these are all in the roadmap to be improved. I also think that the data pool could be more expansive **What problems is Userlytics solving and how is that benefiting you?** Userlytics allows us to recruit quickly and this is important to us to keep things moving quickly. We are able to screen for Nandos customers and non-nandos customers **Official Response from Janna Hedlund:** > Hello, and thanks for taking the time to review us! We're glad to hear that you're enjoying using Userlytics and happy that you're having a great experience with Anna! We are currently redesigning our website as well as looking into the usability of our features so that our interface as a whole may be more easily navigable and we can continue to provide you with quality UX insights. Have a great day! ### 15. The team is fantastic, the product needs some work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about Userlytics?** We get personalized attention, the team is responsive and flexible with ways we can use our credits so that we get the most out of it. I've enjoyed working with Anna and Sophia. **What do you dislike about Userlytics?** The tool is a bit frustrating to use, particularly when we want to set quotas of certain participants (e.g., gender balance, mobile vs. desktop). This forces us to create a lot of different versions of the same study which is confusing. **What problems is Userlytics solving and how is that benefiting you?** Userlytics is our primary tool for getting qualitative user feedback about our product, eg usability testing. This allows us to understand what users like/dislike about our prodcut and why. **Official Response from Elise Rodriguez:** > Hi there, thank you for taking the time to review Userlytics! We're glad to hear you've received personalized attention from our team and that you've found our tool flexible to use. We will take your feedback about the platform's limitations into consideration as we continue to refine and improve our tool for customers like yourself. ### 16. A great tool, but the UI could be improved **Rating:** 4.0/5.0 stars **Reviewed by:** Catherine G. | Manager, Web Experience | Marketing & Brand Management Office, Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Userlytics?** Super helpful tool in running a variety of tests, I typically run unmoderated tests that can be templated and ran multiple times in the year or for a redesign project. Being able to duplicate tests, audiences and tasks is extremely helpful and scalable for a team that has multiple UX research leads. **What do you dislike about Userlytics?** The process of creating recordings, exporting those and waiting for them to upload, and then navigating the tool and finding them is an unnessecary amount of steps. I would love to be able to make quick, easy highlight reels for specific tasks of each test without having to bounce around the tool so many times. **What problems is Userlytics solving and how is that benefiting you?** The qualitative feedback from our website vistors that we simply can't get from analytics; what their impressions are of the site/page, what their next step is, etc. Having the capability to run card sorting, tree testing, competitive comparisons, etc is a huge win for our marketing department as we can give stakeholders real feedback from our key audience throughout the whole web design process; discovery, design, development, and ongoing iterations of our web products. **Official Response from Janna Hedlund:** > Hello Catherine, and thanks for taking the time to review us! We're happy to hear you're enjoying using Userlytics, and hope we can continue to provide you with quality UX insights to improve your brand. We will look into streamlining the process of recordings so that our interface provides an easier experience in the future. Have a great day! ### 17. It's is a nice tool for UXR. It provides all the basics and cheaper compared to its competitors. **Rating:** 3.5/5.0 stars **Reviewed by:** Deniz F. | Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Userlytics?** It provides all the basics for UXR. It has a large panel and a quick response time. It's cheaper than its competitors. **What do you dislike about Userlytics?** It's user experience is not ideal. Hard to scan and switch between the studies. Hard to get video clips. Result screens are not visually appealing to add directly to the reports. Provides no analysis tools, and no visualizations (word cloud, heatmap, etc.). Transcription quality is very low quality, especially for non-English speakers. **What problems is Userlytics solving and how is that benefiting you?** Userlytics helps us to conduct usability studies. It handles recruitment and incentivization for us. We are using its Reels feature to create user clips. As a solo researcher the UXR process would me much harder, slower and unproductive without Userlytics. **Official Response from Janna Hedlund:** > Hello, and thanks for taking the time to review us! We're happy to hear that you've had a positive experience with Userlytics. We appreciate your honesty and are looking into your concerns so that our platform can continue to provide quality UX insights. Have a great day! ### 18. Great tool for user interviewing and testing **Rating:** 4.5/5.0 stars **Reviewed by:** Maria Luisa S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Userlytics?** The super-easy interface, all the different types of activities you can create, and the excellent recording and transcription of the interviews. Also, it´s very interesting not having to pay a license fee. And the great support of the Userlytics team, always answering really fast. **What do you dislike about Userlytics?** Testing in Android is still in beta and has to be improved (hopefully soon). The automatic recruitment process gets a little messy when launching several tests simultaneously since they have "parallel calendars". And I´d love to be able to filter result metrics by groups of users, not only one. **What problems is Userlytics solving and how is that benefiting you?** It allows easy remote testing, helps us with interviews and prototype testing, and it helps us recruit users for the research. **Official Response from Janna Hedlund:** > Hi Maria, thanks for taking the time to review us! We are happy to hear that you're enjoying using Userlytics and hope that we can continue to provide you with quality UX insights. In regards to your concern regarding filtering result metrics, a new feature of 'Quotas/Grouping' will be available in 5/6 months. Also, testing in Android (beta) will need 2 or 3 months before we can release this feature into production. Thank you again for your feedback, have a great day! ### 19. Excellent tool for website user experience testing **Rating:** 5.0/5.0 stars **Reviewed by:** Liz G. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Userlytics?** Easy to use platform. great collaboration tools, love the fact that it's easy to bring your own testers. **What do you dislike about Userlytics?** I haven't seen anything that I would improve yet. **What problems is Userlytics solving and how is that benefiting you?** Website user experience testing. ### 20. Great Partnership with Userlytics **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Userlytics?** The partnership withour account manager is great. He was able to work with us and our budget to get us the best renewal for this upcoming year. **What do you dislike about Userlytics?** It isn't on Userlytics, but we go through our credits fast and always seem to have to buy extra credits before our year end. **What problems is Userlytics solving and how is that benefiting you?** User Testing Platform used determine user sentiment of our benefits tool. ### 21. Easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Userlytics?** Huge panel of participants and it is usually really fast to recruit for projects! It's relatively simple to set up a test and analyse the results. **What do you dislike about Userlytics?** The analysis function doesn't seem as slick as others we use, it can be a bit slow and requires lots of clicking around. **What problems is Userlytics solving and how is that benefiting you?** Identifying usabiliy issues on our clients' websites and helping us improve user experiences **Official Response from Mehdi El Taghdouini:** > Hi there, We appreciate your review. It's great to know that you found our panel of 2M+ participants easily accessible! Regarding your second point, we're currently working on numerous product enhancements, and one of our priorities is a substantial improvement to our analysis capabilities in the upcoming months. We encourage you to stay tuned for these updates and provide us with your feedback in another review after you've had the chance to experience these exciting new features. Your input means the world to us! Best regards, Mehdi ### 22. Easy to hire participants with their panel **Rating:** 3.0/5.0 stars **Reviewed by:** Min-Jung L. | Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Userlytics?** For unmoderated testing, it's easy and quick to get the results within 2-3 days. **What do you dislike about Userlytics?** 1. For moderated testing, it's not intuitive to know whether the slots are booked or not. There's no notification on the study page or signpost showing there's an update on 'Schedule'. We need to check Schedule to know that the slots were booked or not manually. 2. There are lots of tools on the market that would help users to generate summary and analyse the meeting. It would be great if Userlytics could implement AI to speed up the research process. **What problems is Userlytics solving and how is that benefiting you?** Hiring participants **Official Response from Janna Hedlund:** > Hello, and thanks for taking the time to review us! We're happy to hear you're enjoying using Userlytics, and hope we can continue to provide you with quality UX insights. We will look into your concerns regarding notifications for booking testing slots and how we could potentially speed up the research process. Thank you for your feedback and have a great day! ### 23. Great way to review sites **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Userlytics?** I think Userlytics is user friendly, and intuitive. I love that there is a computer option to review sites and a mobile app as well. **What do you dislike about Userlytics?** The mobile app can be a bit glitchy and hard to load **What problems is Userlytics solving and how is that benefiting you?** Ease of providing strong qualitative research **Official Response from Mehdi El Taghdouini:** > Hi there, Thanks for the review! We're delighted that you found our platform easy to use and packed with features. Apologies for the hiccups you encountered on our mobile app. We have several updates in the pipeline specifically designed to iron out the common bugs we've received feedback on. Don't hesitate to give it another whirl soon, and if your experience improves, we'd love to hear from you again in a new review! Warm regards, Mehdi ### 24. A great tool for remote research **Rating:** 5.0/5.0 stars **Reviewed by:** Megan S. | Director Of UX, Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Userlytics?** - Fits seamlessly into our workflow - Takes the recruiting burden off our team - Almost instant results. We often launch the test on a Friday and star watching Monday **What do you dislike about Userlytics?** - Requires some extra effort authoring complex tests and task flows - Sometimes participants get lost in our prototypes and we need to throw out data **What problems is Userlytics solving and how is that benefiting you?** We are constantly having to provide rationale for our design decisions to our agency clients. Userlytics helps us consult with them with real user research data without having to staff a full time researcher team. **Official Response from Janna Hedlund:** > Hello, and thanks for taking the time to review us! We're happy to hear you're enjoying using Userlytics. We are looking into your concerns and hope we can continue to provide you with quality UX insights to improve your brand. Have a great day! ### 25. Best option for small teams **Rating:** 4.0/5.0 stars **Reviewed by:** Meg B. | Research Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2022 **What do you like best about Userlytics?** The various test options have suited all of our needs, and the custom screeners have allowed us to target specific user groups easily for our different clients. Our customer service contacts are always very responsive if we run into any issues or have any questions. **What do you dislike about Userlytics?** The card sorting interface needs work, it was hard to use for us as the researchers, and difficult for testers to use. If the card sorting function were redesigned, we'd give Userlytics a 10/10. We've encountered some bugs but the customer service team is quick to respond. **What problems is Userlytics solving and how is that benefiting you?** We have a small, growing research practice, and Userlytics has been the best fit for us in terms of features for the budget. We use the research panel a lot for usability testing, and haven't had any issues with filling our quotas with testers that match our screeners. The tool takes a little bit of learning to understand all the options, but that is true of any testing software. In general, we've had better feedback quality with moderated tests over unmoderated tests, sometimes the moderated testers aren't very engaged or don't think out loud as they're supposed to, but I think this is an industry issue, not an issue with the platform. **Official Response from Janna Hedlund:** > Hello, and thanks for taking the time to review us! We're happy to hear that you've had an overall positive experience using our platform and appreciate your feedback. We wanted to let you know that we have updated our card sorting interface, particularly improving the usability of the feature, so that we may continue to provide quality UX insights. Have a great day! ### 26. Helpful features, don't always know how to use them. **Rating:** 3.5/5.0 stars **Reviewed by:** Jared K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Userlytics?** I like that it tracks specific activities I create so that I can click on an activity to view what a tester has done quickly. **What do you dislike about Userlytics?** I feel like I have to ask my account rep a lot of questions and that I can't always get the information I need when it comes to features and creating a study. **What problems is Userlytics solving and how is that benefiting you?** It's mostly helping collect qualitative data (audio, text, video) that I can then easily share in a slide deck with stakeholders. **Official Response from Janna Hedlund:** > Hello, and thanks for taking the time to review us! We're happy to hear that you've had a positive experience with Userlytics and hope that that our platform can continue to provide you with quality UX insights. We appreciate your feedback and are looking into your concerns regarding an easier user experience pertaining to using our features, creating a study, and locating information. Have a great day! ### 27. Amazing participant recruitment service **Rating:** 4.0/5.0 stars **Reviewed by:** Guy C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Userlytics?** The participant panel is exceptionally good quality. The bespoke service for hard to find participants is super fast and efficient too! **What do you dislike about Userlytics?** The UI for the software itself could benefit from some usability testing refinements. It's not always very easy to find what you are looking for. **What problems is Userlytics solving and how is that benefiting you?** How easy is it to find something on a website? How easy is it to understand the content on a website? How easy is it to know what to do next? How does the experience feel? **Official Response from Janna Hedlund:** > Hello, and thanks for taking the time to review us! We're glad to hear that you've had a positive experience with Userlytics. We are currently redesigning our website so that our interface may be more easily navigable, and we can continue to provide you with quality UX insights to improve your brand. Have a great day! ### 28. A great constantly-evolving user testing platform **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen W. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Userlytics?** Userlytics checks all the boxes for user testing live products and prototypes for us. It is also very encouraging to see them adding features constantly. I was very excited when they released a fully web-based tester interface for example which increased adoption rates for our bring-your-own-user testing. **What do you dislike about Userlytics?** For us bring-your-own-user has come with some struggles, Userlytics has released some features to try to mitigate friction though. I'd like to see a dead-simple way for users to show up and take a test so we can get non-tech-savvy folks testing more. **What problems is Userlytics solving and how is that benefiting you?** We use Userlytics to both test existing software solutions with B2B and B2C users as well as test and validate new solutions in prototype form. **Official Response from Janna Hedlund:** > Hi Stephen! Thanks for taking the time to review us! We're happy to hear that you've had a positive experience with Userlytics. We appreciate your honesty and are looking into your concerns regarding an easier bring-your-own-user experience so that our platform can continue to provide you with quality UX insights. Have a great day! ### 29. Great testing tool **Rating:** 4.5/5.0 stars **Reviewed by:** Kim W. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Userlytics?** I like that we have the ability to our designs prior to developing them, to get user feedback. I also like that we are able to pick our testers from their huge portfolio of people. **What do you dislike about Userlytics?** I don't love their credit strategy, we are only using the paid credits, and have a huge bank of the freebies. **What problems is Userlytics solving and how is that benefiting you?** We are utilizing the tool by putting UX design concepts in front of customers, prior to developing them. **Official Response from Elise Rodriguez:** > Hi Kim, thanks for taking the time to review us! We're glad to hear you've enjoyed using our platform to test your digital products with your target users. We just revamped and simplified our credit system, and we think you will find it much easier to use. Thanks again for being a Userlytics user! ### 30. Good software for testing. Continuous improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Research | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Userlytics?** The support you get if you have any problems with the platform. I like as well that they make continuous changes to improve the product. **What do you dislike about Userlytics?** I think the whole structure and process with the credits, always brings confussion of how much is the testing and the differences between bringing your own participants or using the panel. One thing that I don't like... more participants are becoming experts on the subject so it's difficult to know if what they are saying is real or based on the number of sessions they have been on. It's not Userlytics fault of course. I guess as well, the more specific you are on the screener more difficult it is to recruit. Sometimes the interface for the testers to go through is not the easiest. It's not the first time when we have to arrange a Teams call because the participant is unable to join. **What problems is Userlytics solving and how is that benefiting you?** Quick recruitment, fewer worries about the process as is all managed by Userlytics. Getting participants through a screener pretty quickly. And we get great support which is in the same time zone. **Official Response from Janna Hedlund:** > Hello, and thanks for taking the time to review us! We're glad to hear that you've had a positive experience with Userlytics. We are looking into your concerns about the usability of our platform, specifically for testers. We are also currently redesigning our credit structure and process. We hope that we can continue to provide you with quality UX insights to improve your brand. Have a great day! ### 31. Great user research platform **Rating:** 5.0/5.0 stars **Reviewed by:** Chris O. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Userlytics?** Large bank of question types, easy interface, and good global panel of respondents. **What do you dislike about Userlytics?** Some parts of the UI on the admin portal are clunky and, ironically, not user-friendly. But they are continually improving. **What problems is Userlytics solving and how is that benefiting you?** Usability issues with new product designs, baseline research on key topics, navigation / information-architecture testing, card sorting, and even open-ended opinion questions. **Official Response from Janna Hedlund:** > Hello, and thanks for taking the time to review us! We're happy to hear you're enjoying using Userlytics. We are currently redesigning our website so that it may be more easily navigable. We hope we can continue to provide you with quality UX insights to improve your brand. Have a great day! ### 32. Helpful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Beth Ann H. | UX Designer, Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2023 **What do you like best about Userlytics?** Great support from the Userlytics team. Also have found their tester panel to be excellent. **What do you dislike about Userlytics?** It takes a bit to start using the interface but their customer support is excellent and they always answered my questions. **What problems is Userlytics solving and how is that benefiting you?** It helps us test out our UX ideas with real users. **Official Response from Elise Rodriguez:** > Hi Beth, thanks for taking the time to review Userlytics! We're happy to hear you've received great customer support from our team. We've recently revamped our user interface for simplicity, and we think you will find it much easier to use. Thanks again for being a Userlytics customer! ### 33. Great tool for UX Research with broad functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Marina H. | UX Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Userlytics?** I really love supportive account and operations management and williness to help in all kinds of issues and tasks. Features variety is also a huge advantage, I see that the tool is constuntly improving and adding new useful features such as moderated mobile app testing. **What do you dislike about Userlytics?** Transcription feature might be improved, at least interviewer - participant speach should be divided for better understanding and quicker analysis. Responsive version should also be improved as I often use split screen feature on my 13'' laptop. So sometimes it becomes difficult to use Userlytics. It would be great if I could sync my work Google calendar with scheduling feature and add available timeslots not one by one but like available time period. **What problems is Userlytics solving and how is that benefiting you?** The main problem it solves is finding and recruiting relevant participants as close as possible to target audience. I really like the possibilities the tool provides me with: unmoderated usability testings with different types of questions and tasks, live conversations, screener settings. With all these possibilities we ae able to get relevant insights and improve apps features. **Official Response from Elise Rodriguez:** > Hi Marina, we're happy to hear you've enjoyed using our platform and have been able to gather quality insights with our variety of tools and services. We're working on an updated version of our transcriptions feature for a more seamless experience. We'll take your feedback about calendar integration into consideration for our next update. Thanks again for being a Userlytics customer! ### 34. High-quality research panel with stellar customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Alana S. | Lead UX Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Userlytics?** I've been extremely satisfied with UserLytics over the past 2+ years. The quality of their participants is very high. In addition to that, their customer support team goes above and beyond to answer my questions quickly, do custom recruiting for me, and just be all-around helpful. **What do you dislike about Userlytics?** Nothing discovered yet! In full transparency, I do work for a consumer-facing company (not B2B), so I can't speak to using their panel for B2B. But for consumer-facing products their panel is very strong. **What problems is Userlytics solving and how is that benefiting you?** I use UserLytics to source representative prospects for my company for research activities. These include Concept Tests, usability tests, and even discovery interviews that seek to understand market perceptions. **Official Response from Janna Hedlund:** > Hello, and thanks for taking the time to review us! We're happy to hear that you've had a positive experience using our platform and appreciate you choosing us for all of your user testing needs. Have a great day! ### 35. Simple platform that gets the job done **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Userlytics?** It is quick to set up studies and straightforward to analyze videos. The Userlytics support team is great and willing/able to help with any requests. **What do you dislike about Userlytics?** The interface is a little clunky and could be better organized. **What problems is Userlytics solving and how is that benefiting you?** I want to understand how users navigate and percieve client websites . **Official Response from Mehdi El Taghdouini:** > Hi there, Thanks for reviewing our platform! We're glad you got the help you needed from our support team. Your feedback on the interface is appreciated. We recently gave it a facelift, so feel free to check it out and give us your thoughts! Cheers, Mehdi ### 36. Robust moderated and unmoderated tool that makes user testing easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Userlytics?** It's easy and quick to recruit the right participants for my tests, and the tool offers lots of useful functionalities and question types to build an effective test. The testing interface for moderated is easy to use and has many options at your fingertips. **What do you dislike about Userlytics?** I would like more robust reporting and analysis features, like creating better reports directly within the tool, being able to identify insights more easily, and generally have a more smooth experience with annotations, transcripts and highlight reels. This is now a bit buggy and not very responsive. However, I'm overall still very satisfied with Userlytics **What problems is Userlytics solving and how is that benefiting you?** Making user testing quick and easy. It takes away the effort of recruiting the right participants and managing interviews. Account management is excellent and responsive, checking in often and resolving my problems promptly **Official Response from Janna Hedlund:** > Hello, and thanks for taking the time to review us! We're happy to hear that you've had a positive experience with Userlytics. We appreciate your honesty and will look into your concerns so that our platform can continue to provide quality UX insights. Have a great day! ### 37. Great Platform for Uncovering UX Issues & CRO Opportunities! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2021 **What do you like best about Userlytics?** Userlytics is very easy to use and tests are turned around very fast. Videos are high quality and provide a ton of insights. The interface makes it easy to view the tests, take notes, share the videos, etc. **What do you dislike about Userlytics?** Sometimes there are testers who don't follow the steps properly or have poor video quality, however Userlytics has always replaced those videos for me right away. **What problems is Userlytics solving and how is that benefiting you?** Userlytics allows us to get CRO & UX insights directly from the end users. We're able to narrow in on our exact target audience and watch as they navigate through our site. They speak their thoughts aloud as they go through the tasks. It helps to see body language too because we're able to pick up on emotions and feelings like confusion, excitement, boredom, etc. **Official Response from Elise Rodriguez:** > Hello, and thanks for taking the time to review us! We're happy to hear you're enjoying using Userlytics, and hope we can continue to provide you with quality UX insights to improve your brand. ### 38. A cost-effective solid remote user testing platform **Rating:** 4.0/5.0 stars **Reviewed by:** Jimmy G. | Head of User Experience , Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Userlytics?** Easy to understand testing options allow me to rapidly build a remote user test for my users to quickly gain insight. I enjoy that their panel of users feels quite diverse, as I've gathered unexpected feedback on my concept product interfaces long before they hit the dev cycle. Compared to other similar platforms on the market, their pay-as-you-go options for testing encourage me to be a little more test-heavy, as it's more budget-friendly. Really key in my startup. **What do you dislike about Userlytics?** Some of the metrics are a little difficult to follow and I need to create my own reports for conclusions, rather than the platform giving me a clear winner. All of the insight is there but can require some digging to get out. **What problems is Userlytics solving and how is that benefiting you?** The inspiration to test soon as test often. **Official Response from Janna Hedlund:** > Hello, and thanks for taking the time to review us! We're happy to hear that you've had a positive experience with Userlytics. We appreciate your feedback and will look into your concerns regarding metrics and reporting conclusions so that our platform can continue to provide quality UX insights. Have a great day! ### 39. Outstanding support, great pricing module and love the flexibility of their approach to all projects **Rating:** 5.0/5.0 stars **Reviewed by:** katalin p. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Userlytics?** Outstanding support, great pricing module and love the flexibility of their approach to all projects **What do you dislike about Userlytics?** Calendar integration with Outlook would be great, more how to videos would be helpful. **What problems is Userlytics solving and how is that benefiting you?** Yes **Official Response from Janna Hedlund:** > Hi Katalin, thanks for taking the time to review us! We're happy to hear you're enjoying using Userlytics, and hope we can continue to provide you with quality UX insights to improve your brand. Thanks again for your feedback. Have a great day! ### 40. Website experience - fully implemented by userlytics team from survey creation to reporting. **Rating:** 5.0/5.0 stars **Reviewed by:** Larry M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Userlytics?** Customer service was excellent. Good expertise to get us valuable and actionable insites. **What do you dislike about Userlytics?** Cost is high, cost me over $5k for 1 study with 10 surveyors. We valued the insights but will be doing this annually due to the cost. **What problems is Userlytics solving and how is that benefiting you?** Some U/I elements that were challenging to use. Some valuable feedback on customer perception to compare to what we wanted them to think. **Official Response from Janna Hedlund:** > Hello, and thanks for taking the time to review us! We're happy to hear you're enjoying using Userlytics, and hope we can continue to provide you with quality UX insights to improve your brand. Have a great day! ### 41. Great service, platform and support **Rating:** 5.0/5.0 stars **Reviewed by:** Ben R. | eCommerce Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2022 **What do you like best about Userlytics?** I like the ease of the platform. There is no complicated process on how to setup a study from start to finish. I also like the level of detailed support we get. We have constantly seen communications with our account manager and their support teams answer emails in under 10 hours. I've never seen this before for any organisation. **What do you dislike about Userlytics?** I think some of the graphics and the colour combinations used are a little outdated compared to some of their competitors. I also think going through each task looks a little confusing - perhaps more spacing in between tasks, sometimes I get lost within tasks. **What problems is Userlytics solving and how is that benefiting you?** We are using Userlytics to gain feedback on the usability of our two websites, we're asking for honest feedback on re-designs of certain pages - and feedback on our bespoke customisation tools. **Official Response from Elise Rodriguez:** > Hi Ben, thanks for taking the time to review us. We're happy to hear you've enjoyed using our platform, and have found it easy and effective. We're currently rolling out a series of updates to improve our platform design - stay tuned! ### 42. I have been using Userlytics for five years now and it only gets better. **Rating:** 5.0/5.0 stars **Reviewed by:** Whitney G. | Web Marketing Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Userlytics?** The tool has improved quite a bit in terms of functionality and usability. I love that whenever I have a question, my account representative answers them right away. **What do you dislike about Userlytics?** Sometimes I get lost on how to perform a certain task, but I am able to ask questions and get immediate answers so my struggles aren't many and don't last too long. **What problems is Userlytics solving and how is that benefiting you?** It is helping my company understand areas of users behavior that simply can't be answered through analytics alone. **Official Response from Janna Hedlund:** > Hello, and thanks for taking the time to review us! We're happy to hear that you've had a positive experience with Userlytics and appreciate you choosing us as your go-to remote user testing platform for the past five years. Our professional services team is always eager to assist you so that you may continue to uncover quality UX insights through our platform. Have a great day! ### 43. A fully professional, friendly and extremely helpful team of specialists. **Rating:** 5.0/5.0 stars **Reviewed by:** Hubert B. | Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Userlytics?** The level of engagement and expertise delivered by Userlytics team we received, helped us to successfully run a series of moderated tests in a very tight and time-sensitive schedule. **What do you dislike about Userlytics?** So far, I haven't identified anything that was not satisfying during our cooperation with Userlytics. I really wish that all expert service providers worked as Userlytics is. **What problems is Userlytics solving and how is that benefiting you?** Finding a proper method to run Usability Tests, based on the customer's needs. Expert knowledge and moderation assistance. A premium, working platform where you can test your ideas against real testers. **Official Response from Janna Hedlund:** > Hello, and thanks for taking the time to review us! We're extremely happy to hear that you've had a very positive experience with Userlytics and glad to have assisted you in successfully running your usability tests. We hope we can continue to provide you with quality UX insights to improve your brand. Have a great day! ### 44. A more user friendly world doesn't start with UserLytics **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Design | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2022 **What do you like best about Userlytics?** Having a dedicated account manager is a major perk compared to more DIY testing platforms. Nate is always super responsive & proactive in managing our projects. **What do you dislike about Userlytics?** That said, there's a lot that I'd prefer to handle on my own, like managing quotas within one project, and assigning & editing project types between quant/qual/etc. We have a diverse team using the platform, with designers & other team members jumping in to help conduct research - having so many new users on our account, I've found that it is not an intuitive platform to learn quickly & our team ends up quite frustrated trying to jump in & run moderated interviews. **What problems is Userlytics solving and how is that benefiting you?** It's helpful that they have a recruitment panel built in. They've helped us reach some diverse international targets & their recruitment fielders are great at managing project changes. **Official Response from Elise Rodriguez:** > Hi, and thanks for taking the time to review us. We're happy to hear that you've received great customer service from our team. We're sorry to hear about the issues you encountered onboarding a large team onto your Userlytics account - we'll take your feedback into consideration to continue providing the most seamless, intuitive experience for our customers. ### 45. Brilliant to recruit and run tests within the same platform, needs some design love **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2022 **What do you like best about Userlytics?** Recruitment was a breeze, perhaps the fastest I've experienced. The combination of in-tool recruitment and account manager support where needed gave us all we needed. Out-the-box Userlytics had everything we needed. **What do you dislike about Userlytics?** The experience is very clunky. It took half a day of Q&A with an account manager to understand how to use some of the basics.I expect more from a new b2b SaaS solution, especially one that works in the field of user testing. Given their service's price point and occasional need, the company would make it more sense to me to shift from sales-led to product-led growth/go-to-market. Easier said then done! **What problems is Userlytics solving and how is that benefiting you?** Recruitment and delivery of moderated and unmoderated user testing, interviews and surveys. **Official Response from Janna Hedlund:** > Hello, and thanks for taking the time to review us! We're glad to hear that you've had a positive overall experience with Userlytics. We are looking into your concern regarding the 'clunkiness'/usability of our platform and tools so that we may provide you with an easier and more satisfactory experience in the future. Have a great day! ### 46. I've reviewed more than 15 similar products and Userlytics stood out in features and pricing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Userlytics?** Great combination of features, pricing, quality, and quantity of the respondents pool. Auto-transcripts, tags, easy-to-share reels. Simple browser extension for respondents, no clunky software to install. User interface is very easy to understand, considering there are many complex functions. Pre-built templates for screeners and tasks which really helps in crafting my usability studies. **What do you dislike about Userlytics?** If there was something to dislike about Userlytics, it will be that I wish the web portal was slightly faster in loading and navigation. Tag management can also be improved as tags only show up as a suggestion after refreshing the page. **What problems is Userlytics solving and how is that benefiting you?** I am not keeping up with the news but I am already happy enough with Userlytics. Using Uselrytics has tremendously benefitted our team. **Official Response from Elise Rodriguez:** > Thank you for taking the time to review us! We're happy to hear you've enjoyed using our platform versus other remote testing platforms. We're working on new platform updates to make our user experience even more seamless. Stay tuned! ### 47. Get quickly some great insights! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2022 **What do you like best about Userlytics?** There is plenty of stuff I liked with userlytics - Responsiveness of the customer service team. - Access to many workshops to get insights and better understand how to use their latest changes and updates. - Possibility to either bring your own users or users from Userlytics, but it's coming from 2 different sets of credits. - I don't need to worry if a test will be completed by Userlytics' users, I know it will, and it will be qualitative users in most cases. - Concept of SuperAdmin is great to switch from one user to another to be able to understand easily which tests worked best or not and set some best practices in the tool directly. **What do you dislike about Userlytics?** - The tool is great to use, but annotating videos directly on userlytics could be a bit easier. - Some times, some videos are not as qualitative so it's a bit frustrating, the team is super responsive and replace it, but it would be nice if we didn't need to be proactive and ask for a replacement (eg: someone didn't read the questions). - The platform is easy to use, but it could benefit from some usertesting to be even more user-friendly. **What problems is Userlytics solving and how is that benefiting you?** Userlytics is helping us get some insights from real users before launching a project. It's a great way for us to validate some assumptions early on, discover some weaknesses in the product, or even some opportunities we didn't think about at a lower cost. It could be great to have some integrations with other applications as well, for instance to directly get notified on slack when you received some testers, rather than email, etc... **Official Response from Elise Rodriguez:** > Hi, and thanks for taking the time to review us! We're happy to hear you've been able to gather quality UX insights with our platform, and have enjoyed our variety of features and our on-demand customer service. We are currently working on a redesign of our platform to make it even more user-friendly and intuitive. We can't wait to show you what we've been working on! ### 48. Good experience **Rating:** 3.5/5.0 stars **Reviewed by:** Aida N. | UX Designer, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Userlytics?** I really like the support we receive from Userlytics, for technical issues or for doubts about the options we have using each of the research possibilities, how to organize our research teams, etc. I think this support is unbeatable and we feel they are always by our side. The platform is really useful for us and we are able to create very different campaigns for all of our different teams and products...From card sorting to 1 to 1 interviews or user testing. **What do you dislike about Userlytics?** The platform could be a bit more well designed...I struggled the first time I used it cause they were things that were not pretty clear. I feel that a bit of UX would work wonders for some issues that, although they are minor and don't affect the functionality of the platform, would improve the experience quite a lot. **What problems is Userlytics solving and how is that benefiting you?** We have the possibility to contact users that are using competitor's products and to know about their experience using them. At the same time, it helped us start the research for a mobile product for which we didn't have any panel done of internal users. It was really useful to start gathering insights to improve it. ### 49. An overall great experience with very valuable learnings. **Rating:** 5.0/5.0 stars **Reviewed by:** Adam D. | Partner/General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2022 **What do you like best about Userlytics?** The team at Userlytics spent time with us to understand our objectives for our client site's UX testing. They partnered with us to build a custom study and provided insights and actionable recommendations that improved the website's user experience. **What do you dislike about Userlytics?** There were no downsides to working with Userlytivs **What problems is Userlytics solving and how is that benefiting you?** Our client wanted assurance that their website experience was positive for their customers. The UX testing provided that validation. **Official Response from Elise Rodriguez:** > Hi Adam, we're happy to hear you've enjoyed your experience with us and have gained valuable UX insights in the process! We hope we have the pleasure of serving you again in the future. ### 50. The biggest international user testing pool that is available in the industry. **Rating:** 5.0/5.0 stars **Reviewed by:** Andreea Daniela M. | Senior Conversion Executive , Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Userlytics?** - Very granural participants recruitment tool (you can target based on a large variety of countries and languages) - Has multiple answer screener questions to avoid giving away the purpose of the study - Can add images to tasks now to compare website prototypes - A very supportive team that not only helps you with any issues but also gives you tips on how to best run user tests - Can create multiple profiles under the same account, so everyone in the UX team can keep track of their projects **What do you dislike about Userlytics?** - Can't run unmoderated user tests with video on apple devices - You have to download the app to preview the test fully **Recommendations to others considering Userlytics:** If you require a user testing platform with an extensive international user testing pool, this is the platform for you. **What problems is Userlytics solving and how is that benefiting you?** We are running both moderated and unmoderated user testing projects for various clients. ## Userlytics Discussions - [How do I use userlytics?](https://www.g2.com/discussions/how-do-i-use-userlytics) - [Is userlytics com real or fake?](https://www.g2.com/discussions/is-userlytics-com-real-or-fake) - [What is userlytics recorder?](https://www.g2.com/discussions/what-is-userlytics-recorder) - [How much can you make from userlytics?](https://www.g2.com/discussions/how-much-can-you-make-from-userlytics) - [View Userlytics pricing details and edition comparison](https://www.g2.com/products/userlytics/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-06-01+05%3A20%3A45+-0500&secure%5Bsession_id%5D=72210676-3d38-4c5b-8b55-60fc0339e3e8&secure%5Btoken%5D=1b5c862b3b586172681c748aa726faef2d8e1c5e5fe74b4dbe20ae5bf8c19611&format=llm_user) ## Userlytics Integrations - [Adobe XD](https://www.g2.com/products/adobe-xd/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Figma](https://www.g2.com/products/figma/reviews) - [Google Calendar for Confluence](https://www.g2.com/products/google-calendar-for-confluence/reviews) - [inVision](https://www.g2.com/products/inphronesis-invision/reviews) - [Microsoft PowerPoint](https://www.g2.com/products/microsoft-powerpoint/reviews) - [Proto.io](https://www.g2.com/products/proto-io/reviews) ## Userlytics Features **User Response Methods** - Survey - Video Snippets - Video Interview - Photo Submission - Text/Notes **Feedback Source** - Invitation - Survey Link - App - Widget - Recruitment Pool **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Software Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Participant Selection** - In-App - In-Store - On-Site - Recruitment Pool **Feedback Management** - Media Library - Sorting - Sharing - Privacy **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Insights** - Analytics - Collaboration - Sorting **Insights** - Computer Transcription - Analytics **System Management** - Security - System Monitoring **Generative AI** - AI Text Summarization **Agentic AI - Demo Automation** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - AI Demo Agent or Avatar ## Top Userlytics Alternatives - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (732 reviews) - [Userfeel](https://www.g2.com/products/userfeel/reviews) - 4.5/5.0 (94 reviews) - [Dscout](https://www.g2.com/products/dscout/reviews) - 4.5/5.0 (182 reviews)