Userlytics Reviews & Product Details

Userlytics is a comprehensive user experience research platform designed to help businesses and agencies enhance digital experiences across websites, applications, and prototypes. Established in 2009, Userlytics integrates a global participant pool of over 2 million panelists with both moderated and unmoderated research methodologies, alongside a growing suite of AI-powered tools. The platform effectively supports the entire research lifecycle, from study creation and participant recruitment to data analysis and reporting, enabling teams to transform real user feedback into actionable insights. Targeted primarily at enterprises and agencies, Userlytics caters to a diverse audience that includes UX researchers, product managers, designers, and marketing teams across various industries. The platform allows organizations to recruit participants from its extensive global panel or manage their own audiences through the BYOU Panel Management feature. Additionally, new audience and quota capabilities empower researchers to target multiple participant groups within a single study, enhancing flexibility for complex or international research initiatives. Userlytics stands out with its integration of AI throughout the research experience. The AI Study Designer assists teams in converting research objectives into structured studies, while AI Moderation intelligently prompts follow-up questions during unmoderated sessions. Once sessions conclude, AI Annotations highlight key moments, and AI Insights facilitate exploration of study data through natural-language queries linked to participant evidence. Furthermore, AI Chart Summaries expedite data interpretation, and both qualitative and quantitative reporting features help convert findings into structured, shareable reports. The inclusion of AI Transcript Translations also streamlines the analysis of feedback from global participants. In addition to its AI capabilities, Userlytics offers features that simplify research operations. The Study Pulse tool provides a centralized overview of study progress, recruitment, sessions, analysis, and next steps. Participant Waiting Lists mitigate the impact of no-shows during moderated research, while the redesigned mobile tester experience enhances ease of participation in studies. Userlytics also provides professional services and access to senior UX consultants, further enriching the research process. A key differentiator for Userlytics is its proprietary ULX Score, which evaluates dimensions such as Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity, and Appearance. This benchmarking framework complements both qualitative and quantitative research, offering organizations a more comprehensive understanding of their digital experiences. By combining global participant recruitment, diverse testing methodologies, AI-driven study creation and analysis, participant management, benchmarking, and expert consultancy, Userlytics enables organizations to transition efficiently from research questions to evidence-based decisions, keeping real human feedback at the forefront of the process.

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Userlytics

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Userlytics Community

Languages Supported

Danish, German, English, Estonian, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified), Chinese (Traditional)

Solution Type

All-in-One

Overview by

Gabriel Rivas-Micoud (Senior Corporate Account Executive & Strategic Partnerships Director at Userlytics Corporation)

Used by GMR Marketing and 2 others

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Pricing

Pricing provided by Userlytics.

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Userlytics Integrations

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Haley G.

Operations Analyst

Small-Business (50 or fewer emp.)

4/14/2026

"Intuitive and Effective for UX Projects, But Initial Recording Glitchy"

4.5/5

What do you like best about Userlytics?

I use Userlytics for school projects related to UX, and it's a good way to allow remote participants. I appreciate that we can send participants a link, and the website explains things clearly. We can see and hear what the users are doing, which I find helpful to understand people's thoughts. I thought the platform was really intuitive, and the video and audio recording features are great. The initial setup was very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

It doesn't record the first 30 seconds. Review collected by and hosted on G2.com.

Response from Denis Cristea of Userlytics

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Hi Haley,

Thank you so much for your thoughtful review and for sharing your experience with Userlytics. We’re really happy to hear that the platform has been useful for your UX school projects and that the remote participant workflow has helped make research and insight gathering easier for you.

It’s great to know that features like screen, video, and audio recording helped you better understand how users think and interact during studies. One of our main goals is to make remote UX testing intuitive and accessible, so hearing that the setup process felt clear and easy to use means a lot to us.

We also appreciate you mentioning the issue with the beginning of the recordings. Feedback like this is incredibly valuable, and we’ll be sure to pass it along to our product team as we continue improving the platform and overall recording experience.

Thanks again, Haley, for taking the time to leave such detailed feedback, and we’re glad Userlytics could support your UX learning journey.

Denis Cristea

Userlytics

Jillian P.

Acting Manager

Enterprise (> 1000 emp.)

5/1/2026

"Effortless Participant Matching and Intuitive Interface"

5/5

What do you like best about Userlytics?

I like that Userlytics makes testing our public website straightforward. The software is easy to use, and the screener and demographic options make it easy to find participants that match specific user groups. The new 'Insights and Annotations' feature is especially helpful for getting a quick overview of results. Customer support is responsive and helpful and while the platform continues to improve, the interface remains intuitive without requiring relearning. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

Bringing your own mobile participants is sometimes challenging, but it depends on the user's comfort level with technology. Review collected by and hosted on G2.com.

Response from Denis Cristea of Userlytics

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Hi Jillian,

Really great to hear that Userlytics has been helping make your website testing process more straightforward and efficient. We’re especially happy to hear that the screener and demographic targeting tools have been useful in helping your team connect with the right participant groups more easily.

It’s also great to know that the new Insights and Annotations feature has been valuable for quickly reviewing and understanding results. We’ve been putting a lot of focus into making the analysis process faster and more actionable for researchers, while still keeping the platform intuitive and easy to navigate as new features are introduced.

We also appreciate your honest feedback around bringing your own mobile participants. Mobile onboarding can definitely vary depending on participants’ familiarity with technology, and feedback like this helps us continue improving the experience and reducing friction wherever possible.

And thank you as well for mentioning the support team — it means a lot to hear that their responsiveness and help have positively impacted your experience with the platform.

We really appreciate you taking the time to share your feedback, Jillian.

Denis Cristea

Userlytics

Verified User in Computer Software

Mid-Market (51-1000 emp.)

4/21/2026

"Easy, Intuitive Setup with good-Quality Participants and Responsive Support"

4.5/5

What do you like best about Userlytics?

What I like most about Userlytics is how easy and intuitive it is to use. It’s simple to set up both quant and qual studies, and the features cover everything I need. The user panel also feels higher quality with fewer invalid participants, and the support team is super responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

What I dislike is that the AI features still feel a bit limited and don’t fully support deeper research needs yet. I’m hoping they’ll evolve and become more useful over time. Review collected by and hosted on G2.com.

Response from Denis Cristea of Userlytics

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Hi there,

Glad to hear the platform has been helping you run both quant and qual studies smoothly. We’ve worked hard to keep study setup intuitive while still offering researchers the flexibility they need, so it’s great to know this has been working well for you.

In terms of AI capabilities, we’re continuously adding more features. We recently introduced AI Chart Summaries and AI Transcript Translations, which we believe will help reduce the time needed for results analysis. We also have more AI-powered features on the roadmap.

Thanks again for sharing your experience and for being part of the journey as the platform continues to evolve!

Denis Cristea

Userlytics

Rick R.

Digital Merchandising Mgr

Mid-Market (51-1000 emp.)

6/5/2025

"Effortless UX Insights with Userlytics"

5/5

What do you like best about Userlytics?

I appreciate Userlytics for its ease of use, which makes navigating and employing the platform straightforward and efficient. The Highlight Reel function is particularly impressive as it allows me to easily extract the most meaningful and instructive user feedback, facilitating the collation and sharing of insights. I find this feature incredibly helpful in streamlining the evaluation process and enhancing collaboration within the team. Additionally, the initial setup of Userlytics was extremely easy, indicating a user-friendly onboarding experience that did not require unnecessary complications. Having used UserTesting.com in a previous role, I find Userlytics to be a superior tool, offering a better user experience overall. My satisfaction with the platform is evident in my strong likelihood of recommending Userlytics to others, as reflected in my perfect score of 10 out of 10. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

I dislike that Userlytics only allows 'X second tests' to be conducted on static comps/images rather than live web pages. This limitation reduces the ability to test real-time user interactions and experiences, which is crucial for capturing genuine user feedback on live websites. Review collected by and hosted on G2.com.

Response from Liliana Camacho of Userlytics

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Hi Rick,

Thank you for your review. We're pleased to know your experience with our platform has been so "easy". We love that you're getting a use of our Video Analysis tool as well! We recently revamped it even more so we hope you get a kick out of those new features.

In terms of the audio challenge you've run into - Could it be related to how users are doing their setup? Either way, I'm passing on your feedback to Product.

On behalf of the entire team, thank you for choosing us for your UX research needs!

All the best,

Liliana

Liz S.

5/6/2026

"Stellar Support"

3.5/5

What do you like best about Userlytics?

I really appreciate Userlytics for their very attentive and supportive customer service. Whenever I reach out, I quickly get an answer and don't have to worry about work being held up or project issues arising due to any delays on their part. Recently when I requested information for a quote to renew the service for another year, I received everything I needed back promptly and without delay. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

Occasional bugs on the platform or issues with participants being unable to join a session. Review collected by and hosted on G2.com.

Response from Denis Cristea of Userlytics

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Hi Liz,

It was really great reading your review. Reliable and responsive support is something we genuinely care a lot about, so hearing that our team has helped keep your projects moving smoothly means a lot to us. We know how important timing can be during active research and renewal planning, and we always try to make sure our customers get the help and information they need as quickly as possible.

We also appreciate your honest feedback regarding occasional bugs or participant joining issues. We hope that you have addressed these directly with your account manager in order to find resolutions - This way we can continue improving the platform.

Thanks for your continued trust in Userlytics for your research workflows!

Best Regards,

Denis

Daniel K.

Mid-Market (51-1000 emp.)

3/27/2026

"Ease of Use and Fast Insights, But AI Needs Improvement"

5/5

What do you like best about Userlytics?

I like the ease of use of Userlytics, and the speed with which it provides answers. The auto-generated transcripts are another great feature. I also find the AI insights to be good, although they're not quite reliable yet. Setting up Userlytics was very easy for me, perhaps because I've used this and similar products in other roles before. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

The AI insights are buggy, and there are issues like freezing or glitching when generating answers. Also, some testing methods like card sorting are not optimized for mobile screens. Review collected by and hosted on G2.com.

Response from Liliana Camacho of Userlytics

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Thank you for your 5-star review! We really appreciate you taking the time to share your experience.

Regarding your feedback on the areas for improvement:

Our AI Insights feature is currently in beta, and we're actively refining it based on user feedback like yours. As for card sorting on mobile, we hear you. That experience is currently being redesigned to work better across all screens as it’s currently optimized for desktop.

Thanks again for your support and for helping us improve as we’re committed to the quality and depth of our platform.

Userlytics Team

Thomas P.

Student

Enterprise (> 1000 emp.)

12/4/2025

Guest users or non-business users of the software, not included in G2 scores.

"Excellent Usability Testing Platform"

4.5/5

What do you like best about Userlytics?

The reporting feature of the app is my favorite part. It was very easy to organize participant responses for our final report. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

The largest dislike I have for Userlytics is the limitation on time a study link is available for users. It would have been nice to have an option to space a single study over the course of a week. Review collected by and hosted on G2.com.

Response from Victoria Pinto of Userlytics

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Hi Thomas,

Thank you for your review! We are glad our reporting features added value to your project. Your feedback regarding the study link availability is very much appreciated and has been shared with our development team to help us improve.

We look forward to supporting your future research!

Ella C.

12/2/2025

"High-Quality Insights That Drive UX Strategy"

5/5

What do you like best about Userlytics?

I appreciate Userlytics' access to high-quality users who provide invaluable insights. This access is crucial because it enables me to gather direct feedback from users to inform my UX strategy effectively. I find that many other platforms offer similar survey creation capabilities but often result in poor quality and unhelpful responses. In contrast, Userlytics provides tangible insights that I can directly apply to my strategic planning, which sets it apart from competitors. Furthermore, the initial setup of Userlytics was very easy for me, simplifying my transition and enabling me to utilize its features without hassle. These aspects, combined, enhance the overall value of Userlytics for me. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

I wish the results analytics were more developed, featuring pre-made visuals that could be easily shared with my team to provide a quick summary of survey performance. Additionally, a word cloud for qualitative responses would be beneficial. The inclusion of simple visuals for quantitative questions and potential LLM integration to synthesize qualitative insights would greatly enhance usability. Review collected by and hosted on G2.com.

Response from Victoria Pinto of Userlytics

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Hi Ella,

Thank you for your review! We're glad to hear Userlytics stands out from the competition by providing the high-quality insights you need for your UX strategy. Your feedback regarding more developed analytics and AI synthesis is invaluable and has been shared with our product team to help us prioritize our next updates.

We look forward to continuing to support your research!

Brandon C.

12/2/2025

"Easy Setup and Responsive Support, But Needs Transcription Enhancements"

4.5/5

What do you like best about Userlytics?

I enjoy using Userlytics for its easy-to-use platform which allows me to recruit participants and record sessions effortlessly. The ease and functionality of the platform significantly streamline the research process, allowing for both unmoderated and moderated testing. I also appreciate Userlytics' responsive and friendly operations team and support staff. Their promptness in addressing issues is impressive, as I experienced when they efficiently edited a video to blur parts of my screen, ensuring the privacy of sensitive information. This was accomplished within two to three hours, making the video ready for public sharing. The combination of the platform's usability and the team's responsiveness makes the overall experience with Userlytics very delightful and efficient. Additionally, the setup process for Userlytics was quick and straightforward, aided by customer support every step of the way, which made it very easy to get up and running with our first studies. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

I find the ability to identify who is speaking during the transcription process challenging to distinguish between my speech and that of the participants or clients. This deficiency makes it a bit tricky to review and analyze conversations effectively. Review collected by and hosted on G2.com.

Response from Victoria Pinto of Userlytics

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Hi Brandon,

Thank you for your feedback! We are pleased to hear that our platform’s ease of use and our team's responsive support—especially regarding your video privacy needs—have added value to your research process. We also appreciate your specific feedback on transcription speaker identification; we have shared this with our product team to help us improve our analysis tools.

We look forward to supporting your future studies!

Shubham K.

Senior Consumer Insights Specialist

Mid-Market (51-1000 emp.)

4/16/2026

"Wide Respondent Panels, Helpful Support, and Reasonable Pricing"

4.5/5

What do you like best about Userlytics?

Wide variety of respondents via their panels and their support team. The pricing is reasonable too Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

Dislike is a strong word. I don't dislike anything but do feel the UI/UX of the site could be smoother Review collected by and hosted on G2.com.

Response from Denis Cristea of Userlytics

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Hi Shubham,

Really appreciate you sharing your experience with Userlytics. It’s great to hear that the participant panel, support team, and pricing have all been valuable for your work. Helping teams connect with the right target groups quickly and efficiently is a big part of what we aim to do, so we’re glad the platform has been supporting your research needs in that area.

We also appreciate your honest feedback about the UI/UX experience. That’s completely fair, and it’s something we’re continuously working to improve as the platform evolves. Small usability and workflow refinements can make a big difference in day-to-day research operations, so feedback like this is genuinely helpful for our team.

If there are any specific parts of the experience that felt less smooth or intuitive, we’d definitely love to hear more about them. Insights from active researchers like you help us prioritize the improvements that matter most.

Thanks again, Shubham, for taking the time to leave a review and share your perspective.

Denis Cristea

Userlytics