Userlytics Reviews & Product Details

Some of the reporting capabilities after completing a survey are great - calculating things like SUS and being able to share results.

Participants seem qualified.

About half the cost of our prior contracted software. Review collected by and hosted on G2.com.

The per-participant costs model versus an unlimited participants model can limit use as there is a known cost with each test.

Visually the UI is a bit unbalanced and took getting used to. Review collected by and hosted on G2.com.

I like that I get a lot of surveys to answer throughout the week and month. I am use to these types of sites lacking with the amount of surveys you can take and they never disappoint. On the flip side we able to send out surveys to our clients to find out what we need to do to improve. Review collected by and hosted on G2.com.

I dislike that a lot of their big-money surveys require to take them at really awkward times. They are always offering slots that are first thing in the morning and that can be tiresome. That also throws off the results that we are trying to use to tailor to our data. Review collected by and hosted on G2.com.

Building tests in Userlytics is simple and straightforward. The builder walks you through each step, so you don't have to worry about forgetting anything. The templated questions make it very easy to build your usability test. The results dashboard is also very comprehensive, with the ability to create highlight reels, tag, bookmark, download, share, rate, transcribe, etc. Everything we're looking for. Review collected by and hosted on G2.com.

We have a target audience that is more challenging and expensive to reach using the existing Userlytics panel. Getting relevant results without using custom recruitment (additional expense) was not a viable option for our company. Review collected by and hosted on G2.com.

The team from Soup to Nuts has been very response within the sales cycle and onboarding of my small team Review collected by and hosted on G2.com.

They are lacking some "bells and whistles" that UZ and UT provide, that said they were highly economical in comparison Review collected by and hosted on G2.com.

Userlytics makes it easy to test designs and so much more with users. Through their innovative features and easy to use platform my team has been able to conduct several usability tests and gather meaningful feedback to better shape our products. Review collected by and hosted on G2.com.

If there was a way to drill deeper into a participant pool it would be great. Right now, we get more general participants who are in healthcare and we have a very specific user-base. Review collected by and hosted on G2.com.

The customer service and project management was exceptional, even for our smaller test order. When test results began populating, it was clear that Userlytics had retained quality testers who didn't skimp on their responses and provided detailed commentary on our test design.

The platform itself is easy to use, and we were deligted that we could link to a Figma prototype for testing. The question types could use some expansion compared to the options available in say, Usability Hub. The ability to record and playback sessions, and the analysis tools such as the ability to add annotations to key moments in the session, the fact that he platform links questions to the timestamp in the video, and the ability to re-categorize user's indication that they were successful or not in their task were really stand out features for us. Review collected by and hosted on G2.com.

The test targeting is rather broad, and we had to reach out for a special order to find testers who were more closely aligned with our website target audience. Despite this requiring more coordination, the platform's benefits in terms of test deployment, session recordings, analysis tools, and quality of respondents far outweighed the extra leg work to secure the best test respondent matches. Review collected by and hosted on G2.com.

Userlytics is an excellent tool to test wireframes, implement surveys across the whole website, review user activity on single pages, collect heat maps and user feedback. Review collected by and hosted on G2.com.

It would be good to have other features and tests as options. I find the current features very useful but it lacks diversity, compared to other tools available on the market. Review collected by and hosted on G2.com.

We use Userlytics because we know we will be able to find excellent participants quickly that provide in-depth feedback on our designs. The tool itself is easy to use and has some really helpful features - we are using it today to create some highlight reels to present to stakeholders. The customer support is also excellent - whenever we have had any issue at all, whether with a participant or with the tool, we have had prompt support from the Userlytics team. The ability to annotate videos is great - you can add notes as you go through, you can clip parts of videos and save them, and share with others. The scheduling feature is very good - it's super easy to schedule a new session on both our end and the participant's end. Review collected by and hosted on G2.com.

Nothing is missing that I can think of. The team are always making incremental improvements in response to feedback, so I feel as though they've done a great job at making a product based on user needs. Review collected by and hosted on G2.com.

This is an easy-to-use usability testing platform. It is easy to design questionnaires or to embed prototypes, websites and other functions. And the function of Userlytics is just like other regular survey platforms, there are no parts to relearn. In addition, you can get not only quantitative data but also qualitative feedback and even screen recordings. These features make remote online usability testing easy than other ways. Review collected by and hosted on G2.com.

The mechanism for performing experimental subgroups is not well developed. If there are four conditions, it is inconvenient to repeat the four projects and change the prototypes or else. In addition, it takes a longer time to copy and duplicate the questionnaires and cannot be pasted then immediately. Lastly, I would like to see a larger font size, especially for Chinese users. It would like to be 14 pt or 16 pt or larger, which is a more suitable font size for them. Review collected by and hosted on G2.com.

The speed in which you are able to get results is incredible! Userlytics has allowed us to verify our designs the same day in which we created them! Because you have user feedback so quickly, we can try multiple variants and optimise fast within a very short space of time. Being able to test our Figma prototypes means we save hours & hours of dev time and only develop the one, user approved design. Review collected by and hosted on G2.com.

I wish we could segment the audience better. I would like to be able to narrow down to users within a specific job title, industry, etc. For a B2B product, this would really elevate our ability to test with the right users. Review collected by and hosted on G2.com.