Fantom A.

Founder

Small-Business (50 or fewer emp.)

3/8/2023

"Love the app and all it's features. Their customer support is the best, bar none."

5/5

What do you like best about Crisp?

All of the features, the ease of use, and most importantly the ability to communicate with support in a timely manner and their team always jumping in to try to help in an incredibly fast fashion! Review collected by and hosted on G2.com.

What do you dislike about Crisp?

We use Crisp for a few things, including a newsletter, as an email tool to nurture our leads, and as a live chat/customer support platform. I think our main dislike is the inability to schedule emails to be sent out at a specific date/time (single-shot emails). The automated emails are easy to use, setup and all that. But single emails are not possible to schedule. Also don't like that we're not able to a/b test our email campaigns. We're big on optimizing our processes/campaigns/etc and the inability to test our emails is no fun. Review collected by and hosted on G2.com.

Response from Antoine GORET of Crisp

edit

Hey there,

Antoine, CMO at Crisp here 👋🏼

Your concerns about scheduling mails have been heard. We should come at a later stage with this feature, only for one-shot campaigns for now.

Thank you for using Crisp!

Regards,

Antoine

Crisp Reviews & Product Details

Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the AI-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, automate customer help, and improve customer satisfaction score, transforming customer support into a new revenue channel. Get started for free today and join 700 000 businesses using Crisp at crisp.chat With an easy UX, companies can leverage a modern customer support platform. Crisp is your one-stop for managing your multichannel customer support strategy. While using Crisp, you'll access the following: - Multichannel shared inbox - Website chat widget - AI features for customer support teams - AI Chatbot software trained upon many different sources - Knowledge base software - Native Mobile Chat support SDKs for Android & iOS - Support CRM software - Live Translate (Talk like a native in your customers' language) - MagicType (See what your customers are typing in real-time) - Screen Sharing (With no additional plugin needed) - Multiple integrations (Slack, Stripe, Linear, WordPress, Shopify, WooCommerce, Adobe Commerce, Zapier, n8n, Make, Hubspot, Salesforce, Jira, Trello, ...) - many other features

Seller

Crisp IM SARL

Discussions

Crisp Community

Languages Supported

Danish, German, English, Finnish, French, Hungarian, Italian, Japanese, Dutch, Portuguese, Romanian, Spanish, Turkish, Chinese (Simplified)

Product Description

Increase Your Conversion and Customer Satisfaction.

Overview by

Antoine GORET

Pricing

Pricing provided by Crisp.

Free

Mini

$45.00

Per Month

View More Pricing Information

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Crisp Integrations

(14)

Integration information sourced from real user reviews.

Crisp Media

Crisp Demo - Multichannel inbox for teams

Centralize 10+ channels into one inbox.

Crisp Demo - Dedicated FAQ and Help center

Create, edit and manage dedicated FAQs or help center systems from your Crisp dashboard.

Centralize conversations, teams, data and knowledge around one hub for your company.

Crisp Demo - Modern and lightweight live chat software

Take advantage of a modern and lightweight live chat software to better engage with people browsing your website.

Crisp Demo - No-code multichannel bot builder

From Crisp, build bots that makes your life a true dream: forget about the boring work, on any channel.

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Ali Can H.

Marketing Manager

Small-Business (50 or fewer emp.)

8/4/2025

"A powerful and flexible tool"

4/5

What do you like best about Crisp?

Crisp offers a clean, intuitive interface and allows us to manage live chat, email, and WhatsApp conversations in one centralized place. The chatbot and automation flows are especially useful for reducing manual workload. The WhatsApp Cloud API integration is a great feature, and real-time visitor tracking gives our sales and support team valuable insights. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

While the platform is powerful, the initial setup especially regarding WhatsApp messaging credits and template approvals — requires more handholding than expected. It would be helpful to make the billing structure and multi-workspace credit management more transparent and user-friendly. Review collected by and hosted on G2.com.

What problems is Crisp solving and how is that benefiting you?

Crisp helps us centralize all customer communication channels—live chat, email, and WhatsApp—into one unified platform, which solves the problem of fragmented support workflows. This improves team coordination and ensures faster, more consistent responses. The automation features and chatbot reduce manual workload, and the WhatsApp integration allows us to engage with customers in a more direct and personal way, ultimately improving customer satisfaction and conversion rates. Review collected by and hosted on G2.com.

Rafael G.

Laravel Developer

Small-Business (50 or fewer emp.)

8/1/2025

"From Chat to CRM: My Honest Review of Crisp"

5/5

What do you like best about Crisp?

What I like most about Crisp is how it makes customer support so much simpler. I can centralize conversations from multiple channels (WhatsApp, email, website chat, etc.) all in one place without losing track. The interface is clean and intuitive, so even someone who’s never used it can get the hang of it quickly. I also love being able to see real-time info about who’s on the website and use bots to automate repetitive tasks – it saves a lot of time in my day-to-day. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response suggestions, widgets, and some advanced options are missing, which makes it harder to use on mobile when you need the full functionality. It would be great if the mobile app matched the desktop experience. Review collected by and hosted on G2.com.

What problems is Crisp solving and how is that benefiting you?

Crisp is helping me centralize all customer conversations in one place, which saves a lot of time and keeps our team organized. Before, we had to jump between different channels like email, WhatsApp, and website chat, and it was easy to lose track of conversations. Now we can manage everything in one dashboard, respond faster, and give customers a better experience. The automations and bots also reduce repetitive tasks, so we can focus more on solving real problems. Review collected by and hosted on G2.com.

Tuan B.

Founder

Small-Business (50 or fewer emp.)

6/30/2025

"Reliable and Scalable Chat Platform for Growing SaaS Businesses"

5/5

What do you like best about Crisp?

Pros:

+ All-in-one inbox with multi-channel support

+ Chatbot and automation tools

+ Affordable pricing, especially for startups

+ Excellent support team Review collected by and hosted on G2.com.

What do you dislike about Crisp?

Cons:

- Some advanced features (like analytics) could be more customizable Review collected by and hosted on G2.com.

What problems is Crisp solving and how is that benefiting you?

We've been using Crisp at RockyHub for over two years now, and it's been a critical part of how we manage customer communication across our SaaS apps). The platform is incredibly intuitive, easy to set up, and has scaled smoothly with our business.

One of the things we appreciate most is the multi-channel support—email, live chat,...—all in one inbox. This unified view has helped our support team respond faster, stay organized, and improve customer satisfaction.

We’ve also had a great experience with the Crisp support team—quick to respond, helpful, and very open to feedback.

If you're a startup or growing SaaS company looking for a cost-effective, powerful alternative to Intercom or Zendesk, Crisp is 100% worth considering. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

11/13/2025

"Outstanding Value and Support with Powerful Chat Features"

5/5

What do you like best about Crisp?

Great value in the features provided for the subscription price. They also have excellent customer support and is very responsive and friendly. We really enjoy the chat plugin and the ability to track our prospect and subscriber conversations all within Crisp. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

I am looking forward to being able to filter and export segments out of CRM. Currently you must do a full export, tags get bunched together which is tough for transferring contacts to other platforms. Review collected by and hosted on G2.com.

Carol G.

Gerente de Suporte

Small-Business (50 or fewer emp.)

4/15/2025

"Evaluation of Crisp support (especially for Pedro)"

5/5

What do you like best about Crisp?

The support from Crisp as a whole is relatively agile, and what we value most is that they don't just send article links — they delve deeper, analyze the details, and actively seek the best solution for our specific case.

Pedro, in particular, always helps the Cakto team to resolve the issues we bring and is impeccable at every stage of the service. Always very attentive, patient, and willing to truly understand the problem.

Thank you very much for the care and professionalism! We are very satisfied with the experience and with Crisp as a platform. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

The platform, in general, could still be more intuitive. The nomenclatures vary quite a bit due to translations, and this ends up causing confusion, especially for those configuring something for the first time. The new layout update also wasn't very well received — it became less practical and a bit visually cluttered. Additionally, Crisp has a somewhat outdated appearance in some aspects, and we miss more modern integrations, especially with NPS tools, which are essential today for evaluating user experience. Review collected by and hosted on G2.com.

What problems is Crisp solving and how is that benefiting you?

Crisp has been helping us centralize support from different channels (such as email, chat, and social media) in one place, making organization and agility in support easier. Additionally, we are able to create automations, sub-boxes, and segmentations that help us separate different types of support (buyers, info product creators, etc.), which greatly optimizes our team's workflow. Review collected by and hosted on G2.com.

Blanca R.

Product Manager

Small-Business (50 or fewer emp.)

4/9/2025

"Easy-to-use support and very good customer service"

4.5/5

What do you like best about Crisp?

What we like most about Crisp is that it is a very easy-to-use tool, even for teams that are not centralized. At Bord, we use it exclusively to support our customers, and it has been very easy for the entire team to adapt without technical complications. Additionally, something we really value is their customer service; when we've had questions about integrating Crisp with our system, the support team responds very quickly. Pedro, in particular, helped us with great willingness, resolving all our doubts and guiding us step by step. This level of support is rare to find and makes a big difference. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

We would like the bot to be a bit smarter to handle more complex cases. Even so, the platform has performed very well for what we need, and we are in the process of integrating it more deeply so that it becomes the center of all our communication with clients. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

11/10/2025

"Clean, Powerful Interface with Versatile Business Functions"

4.5/5

What do you like best about Crisp?

The user interface is both clean and powerful. It supports a wide range of functions for our business, rather than being limited to just a single purpose. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

Sometimes it takes some time to understand the logic of everything, but I think that is kinda normal Review collected by and hosted on G2.com.

Oscar E.

Customer Support Manager

Small-Business (50 or fewer emp.)

6/9/2025

"Surprisingly good product"

5/5

What do you like best about Crisp?

The upsides are that Crisp is modern and easy to use and implement. The support via the chat-function is also top notch, it has been several times that I had thought to myself that "I'm going to need a meeting for me to understand this", but then someone has explained it to me via the chat instead. Impressive. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

I would appreciate more compatibility working with SLA's and setting automatic actions. Review collected by and hosted on G2.com.

Pieter-Jan D.

Co-Owner

Small-Business (50 or fewer emp.)

3/20/2025

"Excellent chat solution with powerful AI!"

5/5

What do you like best about Crisp?

At Vizito, we rely extensively on Crisp to manage our live chat and customer support interactions. Crisp distinguishes itself through advanced segmentation capabilities, enabling us to effectively target and personalize customer interactions.

Additionally, the platform’s AI functionality, which learns directly from our website content, FAQs, knowledge base, and saved snippets, is exceptional. This significantly reduces response times while improving the overall quality of support we deliver.

Another important advantage is that Crisp is fully hosted within the EU. As Vizito is also hosted entirely within the EU, this alignment allows us to maintain compliance and avoid data transfers outside the European Union. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

While our experience with Crisp has been very positive overall, we find that the reporting and analytics interface could benefit from enhancements in intuitiveness and depth, especially regarding the tracking of support SLAs. We’ve been assured that improvements in this area will be introduced over time and are eager to see these enhancements implemented. Review collected by and hosted on G2.com.

What problems is Crisp solving and how is that benefiting you?

Crisp helps us with Customer Interaction Management:

Crisp streamlines our live chat and support interactions, providing a centralized platform to efficiently manage customer conversations, therefore enhancing our customer experience while onboarding.

Is also reduces our response speed and increases the support quality:

Crisp’s AI-driven system learns directly from our existing website content, FAQs, knowledge base, and saved snippets, which in turn significantly reduces response times for our support agents and improves the accuracy and consistency of our the responses.

And, for us most importantly, EU Data Compliance:

With Crisp hosted entirely within the EU, we avoid complications related to international data transfers.

This alignment simplifies our GDPR compliance efforts and ensures we adhere to strict data privacy standards. Review collected by and hosted on G2.com.

Abid H.

Senior Support & Product Engineer

Small-Business (50 or fewer emp.)

5/27/2025

"The Backbone of Our Customer Support for 6+ Years"

5/5

What do you like best about Crisp?

We've been using Crisp for over 6 years now, and it's been an essential part of our business communication ever since. We absolutely love Crisp in every aspect—reliability, performance, features, and the constant improvements they've introduced over time.

Crisp is integrated into all our company websites and apps. It's not just a live chat solution for us anymore—it's become a complete customer communication platform. From handling support tickets to engaging visitors with proactive messages and real-time chat, it helps us deliver a seamless experience to our users.

One of the areas we’ve recently focused on is automation, and Crisp has made that incredibly powerful and flexible. We've set up a number of automated workflows for lead qualification, onboarding, and customer support. The chatbot and trigger features are super helpful in reducing manual work and responding to customer queries faster.

Their integrations are solid, the interface is intuitive, and their support team has always been responsive whenever we needed help. Crisp has scaled with us as our business has grown, and it continues to evolve in ways that add real value.

Highly recommended to any business that wants a reliable, modern, and feature-rich communication platform. Kudos to the Crisp team for building such a great product! Review collected by and hosted on G2.com.

What do you dislike about Crisp?

Recently, they've introduced a new pricing system. It would be great if they could include all their long-time customers in a grandfathered plan Review collected by and hosted on G2.com.

What problems is Crisp solving and how is that benefiting you?

Crisp solves several key problems for our business related to customer communication, support, and team collaboration. Before using Crisp, we struggled with managing conversations across different platforms, keeping support organized, and providing quick responses to customer queries. Crisp brought everything into one unified inbox, making it much easier to manage communication efficiently across our websites and apps.

It also helped us streamline our support process with automation—using chatbots, triggers, and canned responses to reduce manual tasks and speed up resolution times. This not only improved our customer satisfaction but also freed up our team to focus on more complex issues.

Internally, Crisp has improved our collaboration through features like shared inboxes, notes, and assignment options. It's helped us keep conversations transparent and actionable.

Overall, Crisp has made our communication more professional, faster, and more organized—which has directly benefited our customer experience and internal productivity. Review collected by and hosted on G2.com.