---
title: Crisp Reviews
meta_title: 'Crisp Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 200 reviews by the users' company size, role or industry
  to find out how Crisp works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 200
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Crisp Reviews
**Vendor:** Crisp IM SARL  
**Category:** [Live Chat Software](https://www.g2.com/categories/live-chat)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 200
## About Crisp
Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the AI-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, automate customer help, and improve customer satisfaction score, transforming customer support into a new revenue channel. Get started for free today and join 700 000 businesses using Crisp at crisp.chat With an easy UX, companies can leverage a modern customer support platform. Crisp is your one-stop for managing your multichannel customer support strategy. While using Crisp, you'll access the following: - Multichannel shared inbox to centralize all inbound messages coming from Emails, WhatsApp Business, Instagram, phone calls, and more. - Website AI chat widget to support customers from your website - AI features for customer support teams to unlock incredible productivity gains - AI Chatbot software for customer service trained upon many different sources to automatically resolve tickets and drain support queue - Knowledge base software to make your customers more autonomous, increase search engine visibility and drive better answer for your AI-powered messages. - Native Mobile Chat support SDKs for Android, React Native & iOS to embed native support chat experiences right in your mobile apps. - Support CRM software to get to get to know who you're dealing with - Customer support analytics software to measure customer support ROI, build custom dashboards and track customer support teams' CSAT. - Live Translate (Talk like a native in your customers' language) - MagicType (See what your customers are typing in real-time) - Screen Sharing (With no additional plugin needed) - Multiple integrations (Slack, Stripe, Linear, WordPress, Shopify, WooCommerce, Adobe Commerce, Zapier, n8n, Make, Hubspot, Salesforce, Jira, Trello, ...)



## Crisp Pros & Cons
**What users like:**

- Users praise the **exceptional customer support** from Crisp, highlighting its responsiveness and effectiveness in enhancing their experience. (30 reviews)
- Users appreciate the **user-friendly features** of Crisp, enhancing customer support and interaction efficiency significantly. (28 reviews)
- Users praise Crisp for its **exceptional AI functionality** and robust support, enhancing efficiency and customer interactions. (28 reviews)
- Users praise the **user-friendly nature** of Crisp, making it easy to implement and utilize for all tasks. (21 reviews)
- Users appreciate the **intuitive interface** of Crisp, enabling easy management and prompt responses to customer conversations. (17 reviews)
- Users appreciate the **efficiency** of Crisp, enjoying seamless support and excellent automation for their needs. (15 reviews)
- Easy Setup (14 reviews)
- Automation (13 reviews)
- Time-saving (13 reviews)
- Integrations (11 reviews)

**What users dislike:**

- Users note the **missing features** in Crisp, such as insufficient notification options and limited mobile functionality. (10 reviews)
- Users note the **limited features** of Crisp, particularly in article editing and mobile accessibility, which restrict functionality. (7 reviews)
- Users are disappointed by the **lack of essential features** in Crisp, complicating basic tasks and usability. (5 reviews)
- Users find Crisp **expensive** for small businesses, especially when essential features require higher-tier plans. (4 reviews)
- Users find the **learning curve frustrating** , as understanding the logic and creating workflows can be time-consuming. (4 reviews)
- Limited Options (4 reviews)
- Chatbot Issues (3 reviews)
- Email Communication Issues (3 reviews)
- Limited Customization (3 reviews)
- Not Intuitive (3 reviews)

## Crisp Reviews
  ### 1. All-in-One Helping Turn Customer Conversations into Sales.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 29, 2026

**What do you like best about Crisp?**

What I like most about Crisp is that it brings customer communication, CRM, automation and AI capabilities together in one platform. Instead of managing several disconnected tools, we can build a complete customer journey in one place.

Our company has nearly 30 years of experience in the automotive battery industry, and expert advice is our biggest competitive advantage. Every day, customers ask us which battery fits their vehicle and why we recommend a specific model. Our goal is to transform those conversations into successful purchases while providing an outstanding customer experience.

We believe Crisp can become a key part of our long-term growth strategy by helping us improve customer support, increase conversion rates, and build stronger relationships with our customers.

**What do you dislike about Crisp?**

Overall, my experience with Crisp has been very positive, and that's exactly why I'm considering upgrading to Essentials. My feedback is meant to help improve an already strong product.

As the owner of a specialized e-commerce business, my biggest challenge is not getting customer conversations—it's understanding why some of those conversations don't become purchases. Every day, customers ask us which battery fits their vehicle or why we recommend a specific model. I would love to see even stronger reporting that connects conversations with sales outcomes, highlights the most common reasons customers don't buy, and identifies recurring questions. Those insights would help me improve both our customer support and our website.

I'm also planning to build an AI-powered battery selection assistant over the next few months. I think Crisp has huge potential here, especially if businesses can more easily connect AI with their own knowledge base, product expertise and recommendation logic.

Finally, as a long-term Mini customer, I feel that the jump to Essentials is quite significant. A smoother upgrade path for growing businesses would encourage customers like me to adopt more advanced features earlier instead of waiting until we're absolutely ready.

**What problems is Crisp solving and how is that benefiting you?**

Before using Crisp, customer communication came from different channels and it was much harder to keep conversations organized. We also had limited visibility into previous discussions with customers, which made it more difficult to provide consistent support.

Today, Crisp has become our central communication platform. Every day, customers ask us which battery fits their vehicle, whether a specific model is compatible, or why we recommend one product over another. Having all conversations in one place allows our team to respond faster, maintain conversation history, and provide more consistent expert advice.

One of the biggest benefits is that we can support customers before they make a purchase. Choosing the wrong battery can be an expensive mistake, so expert guidance is very important in our industry. Crisp helps us deliver that guidance efficiently and build customer confidence.

As our e-commerce business continues to grow, we see Crisp evolving from a live chat tool into a complete customer communication, CRM and AI platform that will help us improve customer experience and increase conversion rates.

  ### 2. Buggy Workflow Disruptions: Duplicate Chats and AI Hallucinations in Crisp

**Rating:** 2.5/5.0 stars

**Reviewed by:** Kevin V. | Customer Support Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 29, 2026

**What do you like best about Crisp?**

It has a lot of cool features and solves most of the bottlenecks we’ve had from a customer-facing standpoint. The Hugo AI agent I built has saved us hundreds of hours over the past couple of months. The support team is friendly for the most part as they try their best to help, but I know there are certain product limitations that they don't have control over.

**What do you dislike about Crisp?**

Over the past couple of months, we’ve run into a mix of major and minor bugs that have genuinely disrupted our workflow and slowed our response times. One recurring issue is that Crisp sometimes creates duplicate conversation chats for the same user, which causes a lot of confusion for our team when we’re trying to confirm whether a customer’s inquiry has already been resolved. Unfortunately, there’s no way to merge duplicate conversation chats from the same user into a single thread.

The Hugo AI agent also has inconsistent behavior at times: it can produce hallucinated responses, reply in a different language than the user’s message, and route conversations to the wrong inboxes. On top of that, the dashboard/analytics experience doesn’t seem to apply across the whole team. It appears to rely on cached data, and the entire analytics view disappears every time I log in, which makes it difficult to review patterns over time.

**What problems is Crisp solving and how is that benefiting you?**

Hiring full-time general support staff can get expensive, so using the Hugo AI agent feels relatively affordable (less than $0.90 per resolved convo). Having a solid Knowledge Base where I can proactively train the AI agent and keep answers up to date is another big plus. I also like the workflow automation and routing features, which let the AI agent step in based on specific conditions; for our use case, that’s a really neat tool.

  ### 3. Perfect Solution for Diverse App Branding and Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ketul P. | Zen founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2026

**What do you like best about Crisp?**

I really like Crisp's pricing and the way it allows for chat support to be branded individually for each of our apps, rather than under one company banner. This feature is great because we have multiple, unrelated apps, like an auction app, a WhatsApp marketing app, and an inventory management app, and each app's chat widget displays its own branding. It's also very useful that Crisp lets us keep our chat support tickets segregated between different apps. The initial setup of Crisp was very easy and straightforward, with no need to even check the documentation. Additionally, as a small business, we found Crisp to be a more affordable option compared to Intercom, which became costly as we expanded. We've been long-term customers for about three to four years, and this has worked really well for our support team.

**What do you dislike about Crisp?**

I would really like the translation available because we are on the mini plan, which doesn't offer real-time translation.

**What problems is Crisp solving and how is that benefiting you?**

I use Crisp as a unified tool for online chat support for our Shopify apps, allowing us to brand each app individually and keep support tickets segregated.

  ### 4. Best live chat + shared inbox tool we’ve used for customer support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cristoffer P. | CTO, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 11, 2026

**What do you like best about Crisp?**

Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole team to manage conversations in one place. The interface is clean, it works smoothly on both desktop and mobile, and it’s very easy to train staff on. It also helps us respond faster to customers, which is critical in the tourism industry where people expect quick answers before booking.

**What do you dislike about Crisp?**

Honestly, nothing major. Like any tool, Crisp takes a little time to fully understand at the beginning. The first few days can feel confusing simply because there are a lot of features and settings to explore. But once you get organized and learn how everything works, you start to see the full potential of the platform and it becomes very easy (and enjoyable) to use. We as an organization could not see ourselves using any other tool.

**What problems is Crisp solving and how is that benefiting you?**

Before Crisp, we had already used Freshworks, LiveChat, Tawk, Intercom, and several other major “enterprise” chat platforms. Each time we onboarded a new system, it was because the previous one failed to deliver on what it promised. It wasn’t about pricing. It was about infrastructure, reliability, missing core features, lack of real support, or tools that looked impressive in demos but fell short in daily operations. For platforms that market themselves as industry leaders serving Fortune 500 companies, we repeatedly found basic functionality lacking or overly complicated for no reason. It often felt like we were paying for brand recognition instead of practical performance.

In tourism, everything moves fast and often unpredictably. We operate tours in remote islands and archipelagos. Issues happen in real time — weather changes, transportation delays, contractor errors, customer misunderstandings, connectivity limitations. Customer support in this industry is not clean or linear. It’s chaotic. You need a system that can handle high volume, multiple channels, and real-time delegation without breaking.

Crisp solved that.

The biggest problem it fixed for us was centralization and operational clarity. We manage live chat, email, WhatsApp, Instagram, and other channels in one unified shared inbox. That sounds simple, but in practice, simplicity is exactly what makes it powerful. When volume is high and issues are time-sensitive, you don’t need flashy dashboards — you need something your team can use quickly and reliably.

We also operate across multiple demographics. North American customers often avoid WhatsApp. European and Latin American customers rely heavily on it. Some customers are on weak signals and can only email. Others send voice messages. Crisp allows us to handle all of that without fragmentation. That flexibility directly improves customer satisfaction and booking conversions because we can meet customers where they are, instead of forcing them into one communication channel.

Since joining in 2021 (before the AI wave), Crisp has supported our growth and scaling. As we expanded, we integrated WhatsApp channels, built internal workflows, connected other operational tools, and more recently implemented their AI features. The AI has helped reduce repetitive inquiries and automate routine responses, but we use it strategically — not blindly. It allows our team to focus on complex, high-value conversations that require human judgment, while repetitive tasks are handled efficiently.

Another major benefit is customization and extensibility. If a feature doesn’t exist, you can build it. The ability to create custom apps and integrations gives flexibility that many larger platforms restrict behind enterprise contracts. That adaptability is critical for a medium-sized business that handles high-ticket transactions and complex logistics.

Finally, support and responsiveness matter. With other large platforms, feedback often disappeared into ticket queues. With Crisp, feedback is acknowledged. Feature suggestions are considered. There is a real sense that the company builds for its customers, not just for investors or enterprise optics. That alignment matters when you rely on a tool for mission-critical communication.

Crisp didn’t just replace our previous chat software. It stabilized and structured our entire customer support operation. It helped us scale responsibly, protect our online reputation, and maintain fast response times in an industry where communication speed directly impacts revenue.

For us, it solved operational chaos — and that has been transformational.

  ### 5. A slow and clunky AI pivot hurting a once state-of-the-art platform

**Rating:** 1.5/5.0 stars

**Reviewed by:** Albert M. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Crisp?**

We like the fact that it's *actually* a live-*chat* platform, and not just a widget with a glorified email-contact-form; our customers can actually chat with us. Crisp offers nice UI, good UX for the customer and fine UX for the operator as well. The pricing is fair - especially for their new AI, "Hugo", where each conversation doesn't cost too much: this is a great pricing model for companies like ours where most chats may be with low-to-non-paying-users, whom it wouldn't be economical to spend, say, $1 USD per conversation on.

**What do you dislike about Crisp?**

As a customer of 6 years, we unfortunately feel that Crisp is losing focus, afraid to make changes, not responsive to feedback, don't follow up on issues and bugs no matter how detailed they're reported, and sticking with them I fear will put us behind in the AI race.

---

AI:

Crisp's adoption of AI, in such a vital field where even early on it was clear that it'd redefine how we do customer support, has unfortunately been slow, plauged by poor decisions such as training their own AI model for over a year, which underperformed and ultimately was seemingly - for now at least - scrapped, reworking and launching "competing" and non-complementary AI features - of which we now count 3;

- The "Copilot", which - at least in our case - doesn't work (reported multiple times with no solution in sight)

- The "MagicReply" rollout, which never ended up delivering on the promises even still made on the Crisp website; it's clunky, has, in our case, not helped even once, was never and still is not even implemented in their own mobile app, and isn't in any way "hooked up" to or integrated with their latest AI rollout...;

- "Hugo" - finally the AI Agent that was promised and advertised as sort of achievable with the "Bot" workflows: we helped beta-test this for quite many months before the official rollout, and were happy to be included in the beta. But, even after the beta there are a multitude of bugs that aren't being fixed or addressed, though reported in great detail multiple times, and unfortunately, as with a lot of the new features added to Crisp, their own new flagship feature feels like a "guest" in their UI... It feels almost like a third-party add-on - it's just not very well-integrated into the platform. Up until a few weeks ago one couldn't manually trigger the AI bot to take over a conversation - which was often necessary given it just gave up or didn't reply in the first place a lot of the time.

---

The general platform:

It's evident that Crisp is built by developers - that's usually something I like and admire in a product - my company's platform is too! But, it seems in the quest to make their platform dynamic, agile and easy to develop new features for, they've dug a hole for themselves that result in an, at times, poor user-experience.
Almost all Crisp features are, for some reasons, "Plugins". Their core features are shown side by side with various third-party plugins. Want to change a setting? Well go to "Settings" - oh, unless it's a setting for the look of the AI chatbox - *that* is a plugin, and to change the colors, welcome text, position, etc., you don't go to "Settings > Chatbox Settings > Chatbox Appearance" - here you only find *half* the chatbox settings - the other half you find in Plugins > Customization for some reason.
Now, this is a bit nit-pickity, as after 6 years we *do* know our way around the Crisp UI - even if we have to find half the settings in odd places, and at times do forget and wonder "Where the hell did they put this...?" - but, this goes and cuts a deeper rift in the user experience, as it's not just the wording and placement that is weird - once a core feature that is a plugin is activated, it still *feels like a plugin*.

The core Crisp platform, beyond a - sure, nice - UI update not too long ago, hasn't changed much. The new AI features? They're not changing anything in the UI, not capitalizing on the free space in the UI, they don't - in _any_ way show up the conversation flow - it's all hidden in sub-menus burried below up to 10 collapsible sidebar items, or elsehow hidden behind 3, 4, 5 clicks: it doesn't feel like a part of the platform, it feels like an afterthought - and of course, it is. It is an afterthought - it was added many years after the platform was built. But that doesn't have to mean the main UI can't change when something as fundamentally disruptive as AI comes along - something Crisp, when it comes to marketing, *does* seem to realize the impact and importance of; it just feels like the focus on AI is 90% marketing, 10% implementation, and as a long-time customer, it feels like we're losing out and that we haven't picked the winning horse.

---

The Helpdesk:

A feature we *loved* the first, second and sure, even third year - but after four, five and now six years, it hasn't changed a bit. The search is so clunky that even I, who wrote 90% of our articles, can't find articles, instead having to Google them. No AI is built in, no sign of AI translations even, not much change in terms of UI, and the editor is evidently home-cooked, clunky, and filled with bugs and poor parsing of Markdown that goes against the Markdown specification, which results in tables being something we often just give up on, formatting with italic *and* bold? Forget it. [Mark too much text ] and try to make that bold? Well now it breaks all the formatting because you also marked that little "space" at the end... We have reported this multiple times, we stick to just writing stock Markdown rather than using their rich-editor, but alas every time we open the editor it starts in the "Rich-edit" format, which messes up the entire formatting even if we don't save and go straight to manual markdown. This means we have some articles we simply don't open. We have internal notes on the whiteboard at the office saying "Do not open article [x], [y] and [z]"... Lastly, we've resorted to create all our Helpdesk articles with Claude and the Crisp API instead to avoid these issues.


---

The mobile app:

While the Crisp mobile app has gotten better, it's been an uphill battle. As a startup, we often utilized Crisp at all hours of the day where one might not have access to a computer. Unfortunately, for many years the experience with the Crisp app - if it even worked - was just not great. Today, it's better, but it still lacks almost all new features Crisp has shipped the last two years: no way to trigger Hugo conversations, there's no AI implemented in the app at all (arguably it's the place you need it the most; when you don't have a computer with a keyboard in front of you).

---

The "Status page":

Though our plan comes with the "Status page" plugin, we've always opted for third-party solutions - even though this means less well-integrated status in the Crisp widget, which would otherwise be able to nicely show the platform status and use it as context for the AI (I think). It's just... Not user-friendly. The status page talks about "Nodes" and "Replicas", showing in a format echoed by no other status page on the market - almost nothing feels familiar, the core functions of general uptime percentage missing, leading even my company of developers to say "What the heck am I even looking at". In my opinion, it's just not usable. Now this is not a core feature of Crisp, but a pattern begins to present itself: the more half-baked solutions they make, the more the platform as a whole suffers. The status page seems to be an open source side project by the CTO called "Vigil" on GitHub, and while the effort and the fact that it's open source is commendable, as customers who have 4 pending bug reports that are bumped and not followed up on, as customers who wish for better implementation of core features, fewer clicks and more time saved for operators, also maintaining a status page, which probably should be a separate product - it is for Uptimerobot and so many others.

---

Their support:

Unfortunately, for a company that makes a customer support platform, we've always, since day one, found that 90% of our conversations with Crisp support have been unhelpful, at times infuriating, and almost always felt a lack of understanding, having to repeat ourselves sometimes to 5 different employees in the span of just a few minutes, having to repeat bug reports, answer the same questions asked by different people, and being treated, even after all these years, as "any other new customer", though the people we've chatted with should know by now that we know our stuff, when we report bugs and say that we've "... checked the Network tab in DevTools and see [x]", that giving us the standard "Have you tried clearing your cache", just because it's item #1 in the "Support guidelines", is a waste of time, in time comes off as patronizing but most of all, it's just *inefficient* - and that is the one word I'd use to describe the support in Crisp: inefficient.
Their platform gives them all the tools - we know, we use them - to add notes, segments and prior context: why I have to answer the same question now to a third employee for the second day in a row, just to report one bug is infuriating and it comes off as a lack of respect for their customers and their time. When handing them a bug on a silver platter with all the details they could dream of, if we don't hear back on it and we bump them a few weeks later, we're asked to repeat it, to provide links again, the same context - which could be avoided by either Crisp support scrolling up just a few messages, or by the bug not being forgotten about for weeks. We're asked to send a "temporary debug link" - oh well we have to resend it the next day as it has now expired and they didn't get a chance to look at it. I really really want to keep loving Crisp, and it's easier to when it works, but they're not an easy company to love when it doesn't - and right now, it just doesn't.


---

In conclusion:

In our brutally honest opinion, which we have tried to offer Crisp in a constructive way in their chat multiple times, Crisp currently does not do their core function of providing a modern support platform, to be able to "afford" chasing side-quests, status pages and training their own AI models: the fundamentals have to work first, and for us, it just does not. Which saddnes me, as we've stood by Crisp for 6 years, provided feedback, been in beta programs, left reviews online, referred customers to them and provided detailed bug reports by developers, for developers. In the end, I feel the customer is being forgotten. It may just be that we're too small a fish, but our feedback has been met with unresponsiveness, our current fundamental issues with the direction of the platform met with shallow "Thanks for your feedback" messages, and as we today spend too much time trying to improve on Crisp by using their APIs, building flows in "Zapier", we've felt saddened but forced to look for other solutions.

**What problems is Crisp solving and how is that benefiting you?**

During the early stage of our company: giving all our customers unfiltered and quick access to the team, to report bugs and provide feedback. That has been invaluable.

Now, with their new AI "Hugo", it mostly does pretty well in answering repetitive questions, and with our custom AI MCP API hooked up to Hugo, it can help with even complex tasks.

Today we spend less time doing support, at least compared to our customer base size, than we did two years ago.

  ### 6. Exceptional Support and Easy Setup on Free Plan

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tess R. | Managing Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 14, 2026

**What do you like best about Crisp?**

I really appreciate how Crisp allows us to set up live staff interactions efficiently, which complements our existing Claude chatbot that's connected to our APIs and website. It's great that this functionality is available on the free plan. Their support is very good and very helpful, making the whole setup process easy and quick. I also find that setting up webhooks and API tokens on their free plan is very good. Overall, I was happy with Crisp and would definitely recommend it to others.

**What do you dislike about Crisp?**

N/a

**What problems is Crisp solving and how is that benefiting you?**

I like that Crisp enables live staff interaction on the free plan, offers solid setup options like webhooks and API tokens for developers, and provides excellent support.

  ### 7. Slack Integration Keeps Our Team on Top of Customer Requests

**Rating:** 4.5/5.0 stars

**Reviewed by:** Thibaud G. | GTM France, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 17, 2026

**What do you like best about Crisp?**

The integration in Slack that allows all the team to be on top of all customer requests. Help lowering the churn and with the roadmap

**What do you dislike about Crisp?**

It is difficult to share recorded video with the customer

**What problems is Crisp solving and how is that benefiting you?**

Having a direct line of contact with our customers, helping us solving any issues they may have.

  ### 8. Streamlined Customer Communication with Stellar AI Chatbot

**Rating:** 4.5/5.0 stars

**Reviewed by:** Prahlad K. | Head of Operations & Supply Chain | Founding Team, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 04, 2026

**What do you like best about Crisp?**

I appreciate that Crisp integrates with all social media channels and unifies customer conversations in a single place, which helps my support agents check historical customer interactions. I like the tons of features it offers, especially the AI chatbot, which can reply to customers on its own without needing agent intervention. This helps me cut down on costs. Additionally, the initial setup was very easy.

**What do you dislike about Crisp?**

The pricing could be a little lower.

**What problems is Crisp solving and how is that benefiting you?**

Crisp integrates social media channels, unifies customer conversations for easy historical access, and its AI chatbot reduces costs by handling responses without agent intervention.

  ### 9. Helpful AI Replies, But Admin Access Limits Some Features

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 08, 2026

**What do you like best about Crisp?**

We use it on our website, and we also use the AI to craft replies to customers. It’s been very helpful and makes responding much easier.

**What do you dislike about Crisp?**

The only downside—and it’s not because of Crisp—is my limited access. I wasn’t able to use Hugo because it requires admin access.

**What problems is Crisp solving and how is that benefiting you?**

It mainly helps with customer support by keeping track of all messages in one place.

  ### 10. Effortless Customer Support with Continuous Innovation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Michael V. | VP, Insurance, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 18, 2026

**What do you like best about Crisp?**

I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that they are doing their best to create a good product that continues to get upgraded without us having to do anything.

**What do you dislike about Crisp?**

Up until recently, we had to outsource our AI chatbot service, but just recently, Crisp made massive improvements in that, and now we don't have to pay for our outsource anymore.

**What problems is Crisp solving and how is that benefiting you?**

I use Crisp in our business to support customers quickly and easily, allowing just a couple of agents to handle many customers. It also provides a useful knowledge base, saving us the cost of outsourcing chatbot services.


## Crisp Discussions
  - [What is crisp chat?](https://www.g2.com/discussions/what-is-crisp-chat) - 1 comment
  - [Is crisp chat free?](https://www.g2.com/discussions/is-crisp-chat-free) - 2 comments
  - [How do you measure success of customer support using Crisp?](https://www.g2.com/discussions/29935-how-do-you-measure-success-of-customer-support-using-crisp) - 1 comment

- [View Crisp pricing details and edition comparison](https://www.g2.com/products/crisp/reviews/crisp-review-4181485?section=pricing&secure%5Bexpires_at%5D=2026-07-12+23%3A52%3A29+-0500&secure%5Bsession_id%5D=6d54a844-1580-47d6-9a84-7fb7a830c178&secure%5Btoken%5D=911f973cf55211d89b943f6cbcef19e162e3a537ddd177f347c049c8d18c79b3&format=llm_user)
## Crisp Integrations
  - [Activepieces](https://www.g2.com/products/activepieces/reviews)
  - [n8n](https://www.g2.com/products/n8n/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Squarespace](https://www.g2.com/products/squarespace/reviews)

## Crisp Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Productivity Tools**
- Notes
- Internal Discussion
- Assignments and Tasks
- Workflows
- Templates
- Integrations
- Tagging System

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Self-Service Experience**
- Knowledge Base
- Searchable Articles
- Community Forums
- Mobile Optimization
- Personalization

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

**Process**
- Mentions
- Tickets
- Macros

**Analytics**
- Trends
- Performance Tracking
- Email Tracking

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Self-Service Platform**
- Branding
- Automation
- Artificial Intelligence
- Integrations

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Channels**
- Email
- Social
- Live Chat
- Phone
- Text

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Shared Inbox**
- Autonomous Task Execution
- Decision Making

**Insight**
- Surveys
- Reporting
- Visitor Activity
- Help Desk

**Agentic AI - Customer Self-Service**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top Crisp Alternatives
  - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,715 reviews)
  - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,843 reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)