Products

. Our tools quickly improve your online reputation and simplify service recovery.

MobiChord integrates telecom and cloud providers with ServiceNow. This creates a single system of record with extremely accurate data, complete transparency and standardizes telecom processes.

TelTel is a company that creates and develops modern call center systems, which are of high quality, convenient, and reliable.

A quality call monitoring solution to help you understand trends and data and improve your customer service!

EVS7 offers a complete modern cloud call center that scales with your business. The Parrot promotes ease-of-use & productivity by dialing up to 5 lines per agent enabling teams to make & receive thousands of calls per day all with just a web browser! The skys the limit as Parrot includes truly unlimited calls & a dedicated Customer Success Manager. EVS7, an industry leader since 1993, boasts one of the most cost effective solutions for all of your call center goals.

Eclipse CMS is a web-enabled call logging tool to provide your business with information on communication infrastructure preformance, utilisation, fraud, capacity and cost/billing.

Build a business that keeps you in the loop with customers and colleagues.

eGain Virtual Assistant for Agents™ continuously monitors conversations to serve up best-practice guidance and knowledge to agents when relevant.

The Toshiba Contact Center Suite runs as an application on Toshiba’s Media Application Server (MAS) or MicroMAS to create simple yet powerful contact centers

Deutsche Telekom Business Services Provide Contact Center Infrastructure Services.

Connect your telecom operations—from the network to the customer—on a single platform. Simplify service delivery with insights to take proactive action.

Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent. By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making busin

AnswerAide provides quality customer service solutions and answering services 24/7. The services we offer help our clients stay at the top of their industries because of the excellent support their customers receive from us. In addition to taking a traditional message, AnswerAide also collects and qualifies new leads, takes orders, dispatches emergency calls, provides technical support, places orders, collects donations, schedules appointments, and much more. In addition to phone service

EmberQA is an AI-powered quality assurance platform built for call centers and answering services that want to elevate customer experience while reducing manual QA work. Traditional QA methods review less than 1% of calls, leaving coaching opportunities, compliance risks, and performance insights hidden. EmberQA solves this by automatically pulling in call recordings from your existing phone system and using AI to review 100% of calls in minutes, against your own QA rubric. With EmberQA, every

ServiceSim is an AI-enabled training partner that simulates the customer side of interaction so your agents can practice even the most complex customer interactions in a real-life situation with all of the variables of a typical human conversation.

Chat Pandas is a subsidiary of Live Chat World Wide. Chat Pandas are a leading BPO, working with clients across the globe in a number of sectors, from SaaS to Travel and Tourism, delivering tailored customer experiences. Chat Pandas offers up to tier 3 customer support, detailed technical support, inside sales, live chat, email ticketing and phone support.

HelpTree is an intelligent knowledge management solution, powered with significant cognitive capabilities, and robust decision network architecture (DNA). HelpTree follows a decision tree approach where appropriate content (article, video, troubleshooting steps) are mapped to each step of the decision tree. This step-by-step guided methodology helps consultants troubleshoot customer issues in a structured manner. AI Assistant - an advanced feature powered by Azure OpenAI GPT that provides instan

Applauz is an award-winning employee recognition platform with all the tools needed to build and support an engaged and thriving company culture.

Sreda helps you focus on achieving your business goals and leave the training and development of your employees to artificial intelligence.

FairPath is a compliance-first remote-care software platform that supports RPM, CCM, RTM, and APCM workflows. It helps care teams run vendor-free programs with structured care plans, exception-driven review, and traceable activity logs (“who did what, when”). FairPath also generates exportable documentation summaries to support defensible billing and audit response. FairPath integrates with RPM device/data sources depending on the device ecosystem; it does not manufacture devices.