Products

In Short: Brainwave is a customer service automation tool capable of resolving over 70% of your customers' inquiries. Our solution automates text-based responses and actions. ❌  Problem Support demands can become overwhelming, especially for B2C/B2B SaaS, e-Commerce, Marketplace, and FinTech companies. You likely have an ever-growing number of support tickets, with your current bot, such as Intercom or Zendesk, only addressing 30% of issues after extensive training. This situation is time-cons

Emtropy helps you improve your customer service quality and drive higher customer retention and loyalty. Our proprietary AI-powered QA automation replaces spreadsheets and manual reviews with unbiased analyses of 100% of conversations at scale. Powerful AI engine Easy to use dashboards Scalable We provide personalized agent insights to help you take action and focus your agent coaching. Easy to use dashboards, trends, and email alerts let you quickly take action. Start helping of all your

Alterna CX is a customer experience analytics platform that collects and unifies customer feedback from more than 100 data sources, including surveys, reviews, social media, chats, and support tickets. The platform applies observational customer experience (oCX) scoring, sentiment, emotion, intent detection, location-based analysis, and root-cause analysis with driver simulation to organize and quantify unstructured feedback. Built-in dashboards and automated “close-the-loop” workflows integrate

Swifteq is a software engineering and AI consulting company specializing in developing intelligent, tailored applications for helpdesk and live chat platforms. Their suite of Zendesk® apps is designed to automate support workflows, enhance help center management, and assist agents, thereby boosting team productivity and improving customer experiences. By integrating advanced AI technologies, including ChatGPT, Swifteq enables customer support teams to focus on complex inquiries, streamlining ope

Quickie Plus is an advanced Zendesk application designed to enhance agent productivity by providing efficient view management, advanced ticket search capabilities, and real-time ticket monitoring. It offers unlimited shared and personal views, surpassing Zendesk's standard view limitations, and includes features like hierarchical folder organization, customizable view placements, and a powerful search system called Seek. Quickie Plus also enables fast bookmarking, easy access to essential inform

Brilo AI is an AI phone and voice agent platform that automates inbound and outbound business calls 24/7. Trusted by 1,000+ businesses across insurance, healthcare, financial services, mortgage, real estate, ecommerce, hospitality, retail, solar, and staffing. Flagship agent Casey deploys in ~10 minutes via a no-code dashboard, no engineering required, and handles concurrent calls at scale with human-like voice and natural interruption handling. Calls are transcribed in real time, with seamless

Re:Desk is a customer service software for small business. It helps to organize support system from scratch, reduce customer support service workload and increase and control customer satisfaction.

eFlexervices is a 20-year-old business process outsourcing (BPO) company providing exceptional quality and unwavering trust. Our partnership approach to the business allows us to match the right talent to every organization we support. We invest in people to optimize performance and maximize efficiency. We work hard to produce the highest possible results for our partners. Performance is the underlying foundation that drives eFlexervices. We deliver the metrics our partners expect through prope

Lovely Views replaces Zendesk's standard Views and Search with many powerful features and advanced search capabilities.

UpBrains AI creates and deploys purpose-built automation agents that run end-to-end document workflows—from the moment content lands in a shared inbox or message queue to its final hand-off into core business systems. Native connectors plug directly into customer-operations tools such as Outlook, Gmail, Front, Zendesk, and Salesforce Service Cloud, letting agents capture every incoming email, chat, or attachment. Downstream, the platform syncs bi-directionally with ERP, CRM, and finance applicat

Mid-market teams evaluating AI receptionists often face a choice: deploy a narrow tool for one channel, or juggle multiple vendors. One Dash Zero addresses that friction by routing voice calls, web chat, SMS, and WhatsApp through a single AI agent trained on your business knowledge, hours, and booking rules. Users report meaningful time savings because the agent handles appointment scheduling directly into Google Calendar or Cal.com, and every interaction—regardless of channel—flows into a unifi

Zenvesto is an investment portfolio tracking and analytics platform that helps investors see their full financial picture in one clean dashboard. Users can track stocks, ETFs, and cryptocurrencies across multiple portfolios, monitor performance over time, compare results against benchmarks, and understand allocation, diversification, and portfolio risk at a glance. The platform includes features such as portfolio health scoring, top gainers and losers, monthly performance breakdowns, watchlists

ZenDev is like a well-oiled machine – always running smoothly and reliably, thanks to our experienced technical engineers and thorough recruitment processes. We've been in the game since 2016 and have already expanded from Gothenburg, Sweden all the way over to Bosnia Hercegovina - no small feat! Talk about ambition, we’re one of the fast-growing outsourcing companies in BH and beyond. Quality? Check. Competence? Double check! Get ready for an IT transformation with ZenDev at your side.

WeKall is a cloud-based telephony and contact center solution enhanced with artificial intelligence (AI, designed to optimize business communications for sales, customer service, administration, and collections teams. By integrating voice and messaging services with AI capabilities, WeKall enables companies to enhance customer interactions, improve operational efficiency, and make data-driven decisions. Its user-friendly platform allows for rapid deployment without the need for extensive IT supp

Lokalise is a cloud-based localization and translation management platform designed to streamline the process of adapting digital content—such as mobile apps, websites, games, and software—for international markets. By integrating seamlessly into development workflows, Lokalise enables teams to automate and manage translations efficiently, ensuring faster releases and consistent user experiences across multiple languages. Key Features and Functionality: - Collaborative Workflow: Facilitates r

Your users are already telling you what to build. It's buried in thousands of reviews, tickets, and calls you'll never have time to read. Metricsense reads all of it and answers any question you ask. **How it works:** 1. **Connect** - Plug in App Store, Play Store, Zendesk, Intercom, Slack, or upload a CSV. All your feedback in one searchable place. No reformatting. 2. **Ask** - Type a question like you'd ask a colleague: *"What are the top complaints after our last update?"* Get ranked resu

Ticket Parser by Knots automatically extracts relevant information from the Zendesk ticket and updates it to custom fields. Search and extract order IDs, email addresses, or any other info based on a specific pattern and store it in a custom field within the Zendesk ticket, instantly. Context info is the key to solving tickets quickly, automating processes, and connecting Zendesk to your CRM tool, ERP, webshop, or any other backend system.

SuccessCX is a premier customer experience consultancy and Zendesk partner dedicated to transforming customer service operations for over 300 organizations across Australia and the Asia-Pacific region. By leveraging advanced technologies such as Zendesk, AI agents, and co-pilot tools, SuccessCX enhances response times, reduces manual workloads, and delivers superior outcomes for both customers and support teams. Their comprehensive services encompass Zendesk implementation, optimization, automat

Automagical Apps offers a suite of productivity tools designed to enhance and automate workflows within Google Workspace. With over 160 million installs globally, these applications are trusted by thousands of organizations to streamline tasks such as email management, document translation, and form creation. By integrating seamlessly with Google Workspace, Automagical Apps empowers users to boost efficiency and focus on higher-value activities. Key Features and Functionality: - Automagical Nu

VICIhost is a comprehensive, enterprise-class, open-source contact center solution designed to manage inbound, outbound, and blended communications. It integrates predictive dialing capabilities and supports multiple channels, including phone calls, emails, and website chats, all accessible through a unified agent interface. This flexibility allows agents to operate from virtually any internet-connected location, enhancing operational efficiency and scalability. Key Features and Functionality: