WorkJam Reviews & Product Details

I like that WorkJam serves as our main communication and task platform, offering one central location for all communications, corporate documents, and task accountability. I appreciate the ease of use, as it's very accessible for end users, and the UI is constantly improving to ensure a modern, user-friendly experience. The support offered by WorkJam is also commendable. Whenever we have issues, our Customer Success Manager and the WorkJam Support Desk are quick to respond and resolve our issues. As an end user, the initial launch of WorkJam was fairly flawless. Review collected by and hosted on G2.com.

The messaging function lacks some features other platforms have, like direct quotes and '@' users. The knowledge base doesn't have the best search functionality. Reporting is slow, and exports are bulky and messy. Review collected by and hosted on G2.com.

I like how WorkJam handles the complexity of communicating out. It makes it really easy to enter task-flow information and distribute it to my teams, and it takes care of the on-shift, on-site stuff for me. My customer success team is really helpful and super responsive. They come up with great campaign ideas, ways to engage my teams, and better ways to configure tasks so we use frontline team members’ time better. Setup was so easy, and the team got us live faster than I’ve ever been taken live before. Review collected by and hosted on G2.com.

I wish the login process was simpler, though that's really a setting. Review collected by and hosted on G2.com.

I like WorkJam the most as a communication & channel/messaging platform - it's a great way for us to communicate with stores, create test group channels, also set-up daily/weekly tasks and surveys for the stores. Review collected by and hosted on G2.com.

I think compared to other platforms and systems that we work with, the WorkJam onboarding and platform was and has been a lot more manual work for us with less help from the WorkJam team when there are issues. I also think the overall integration/interface was tough for the team to learn and get used to, but we've been able to manage the change management. I think the capabilities are nice, but there is a lot of manual work on our end to manage this that I wish was more automated. Lastly, i do think we thought that WorkJam would be a "one stop shop" for all things field, but instead, the main place that this has helped us is in communication/channels/messaging. Review collected by and hosted on G2.com.

The ease of use of the Communication Modules has been instrumental in our locations adoption of Launch. Our associates appreciate how simple it is to use and how quickly they can access current, up-to-date information whenever they need it. Review collected by and hosted on G2.com.

As with any technology deployment, we’ve encountered some hurdles integrating with our existing systems. However, the level of support we’ve received to troubleshoot, refine, and resolve issues has been tremendous. Review collected by and hosted on G2.com.

The best thing about WorkJam is how it feels designed for the person actually using it. It's like having your whole workday in your pocket, which is amazing. I no longer have to jump between different apps for my schedule, tasks, or updates. The absolute game-changer, though, is the channels feature. It has completely transformed how our departments connect and talk with their teams. Review collected by and hosted on G2.com.

While the app excels at daily communication and engagement, I believe a few key enhancements could elevate it to a whole new level, especially for those of us managing the content. My wishlist for future updates would include:

- Better Organizational Tools: The ability to create folders and more effectively organize surveys and target audiences would make content management much more streamlined.

- A More Robust Calendar: The calendar would be far more powerful if users could RSVP directly to events and if we could include a specific location for each entry.

- An Administrator 'View As' Feature: Being able to log in as a Team Member to see their perspective would be invaluable for troubleshooting and ensuring a consistent user experience. Review collected by and hosted on G2.com.

Ease of use: It’s very simple and intuitive, and it requires little training to learn. Review collected by and hosted on G2.com.

I dislike that some features are only available in specific modules and aren’t leveraged across the platform as standard functionality. For example, Target Audience for post (new feature) is limited to certain areas, and even Channel reply or @mentions aren’t available in Chat. Review collected by and hosted on G2.com.

WorkJam was reasonable to implement and is easy to use, and offers a number of modules that can be customized to the individual company. In our case, we use almost every module offered; WorkJam has made great strides in the past few years to make sure that the modules "talk" to each other effortlessly to provide a seamless experience for the end user. In addition, their customer support is truly top-notch - when we have an issue, we know exactly who to ask, and if they can't solve it right away, they put us in touch with the people who can as quickly as possible. We haven't had that experience with other vendors, and it's appreciated. Most of our users log into WorkJam at least once a day and are able to connect with our internal communication messaging very quickly. Review collected by and hosted on G2.com.

The one module that isn't offered in an easy-to-use format is an in-app scheduler. There is one present, but it's clunky for our business use case (it seems like it is designed for a different use case and may do very well for traditional retail). Integration with UKG was a little rocky at first, but has smoothed out significantly since we began implementation. Review collected by and hosted on G2.com.

To assist you with on how to preform different work duties, help with certain work practices, new information about products. Review collected by and hosted on G2.com.

I'm really not too sure yet as workjam is so helpful. Review collected by and hosted on G2.com.

This makes my day so much easier! I feel like I know what I am supposed to be doing, when I am working and what is expected. Honestly, it makes my manager way less "annoyed", as I don't bug her all the time. I feel like I am getting more shifts, cause I know what to do. Super easy to do the cleaning tasks, super simple to message my manager and super clear on what is coming up from Corporate. Review collected by and hosted on G2.com.

WorkJam is cool AF, no issues from me. I hope my company keeps adding things into the Jam. Review collected by and hosted on G2.com.

WorkJam is like having an extra assistant manager in my pocket. From the moment I open up the app in the morning, I can see exactly what needs to get done—tasks are organized, prioritized, and easy to assign. I don’t have to chase down employees to explain what to do or when. It’s all right there in the app, with steps, due dates, and even pictures or videos if needed.

The Channels and Messaging features are game-changers. Instead of group texts or sticky notes, I can send real-time updates, shout-outs, and even schedule reminders. Communication across shifts used to be a nightmare—now it’s smooth and trackable. If something goes wrong on the closing shift, I know before I walk into the store the next morning. the way WorkJam makes it easier to do most of my work in one place. Super easy to communicate with my managers and HQ. All my tasks and audit are in one place, which saves a lot of back office time. Review collected by and hosted on G2.com.

Wish weHonestly, there’s not much to dislike. If I had one request, it would be for even more visibility into cross-store performance—I'd love to benchmark my store’s execution against others in the region. But that's a wish-list item, not a complaint.could do all our trainings in WorkJam. These are company decisions though, not WorkJam limits. I have a friend that works at Ulta and they do all these things with their WorkJam. Review collected by and hosted on G2.com.