Alterna CX

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Alterna CX is a customer experience analytics platform that collects and unifies customer feedback from more than 100 data sources, including surveys, reviews, social media, chats, and support tickets. The platform applies observational customer experience (oCX) scoring, sentiment, emotion, intent detection, location-based analysis, and root-cause analysis with driver simulation to organize and quantify unstructured feedback. Built-in dashboards and automated “close-the-loop” workflows integrate with Slack, Teams, Salesforce, and Zendesk to help organizations identify priorities, monitor changes, and take action based on customer feedback. These capabilities enable organizations to move from insights to operational changes in a short time frame, often achieving business results within weeks of deployment.