--- title: StepsAI Reviews meta_title: 'StepsAI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how StepsAI works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 1 scale: '5' date_modified: '2026-09-28' parent_category: name: Generative AI url: https://www.g2.com/categories/generative-ai ---

StepsAI Reviews & Product Details

Steps AI Chatbot is an easy-to-implement Agentic AI chatbot that helps businesses boost revenue, improve customer experience, and automate 24/7 support with value-first pricing. It integrates with 250+ tools including Shopify and Zendesk, fully aligns with your brand, and requires no engineering resources to manage. With intelligent automation and real-time insights, Steps AI Chatbot streamlines support operations, reduces costs, and delivers faster, more personalized customer experiences.

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Overview by

Steps AI

Pricing

Pricing provided by StepsAI.

Starter

Free

Pro

$39.00

Per Month

View More Pricing Information

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StepsAI Integrations

(1)

Integration information sourced from real user reviews.

SY

SADASHIV Y.

BDM

Small-Business (50 or fewer emp.)

7/14/2026

"Steps AI’s Omnichannel “AI Brain” Streamlined Our Support and Boosted Conversions"

5/5

What do you like best about StepsAI?

What I love most about Steps AI is its true omni-channel capability. Our customers can move seamlessly from our website widget to WhatsApp or Instagram without losing any conversation context. Having one unified “AI brain” managing all these channels—while also integrating smoothly with our CRM and tools like Shopify and Slack—has tremendously streamlined our customer experience. The ability to handle live order tracking, recommend products dynamically to shoppers, and automatically escalate complex issues by creating CRM tickets is a total game-changer. It has significantly reduced our repetitive support tickets and boosted our storefront conversion rates. Review collected by and hosted on G2.com.

What do you dislike about StepsAI?

While the basic chat analytics are helpful, I’d really like to see deeper, more granular reporting. More advanced dashboards that let us track specific customer pathways, define custom drop-off points, and review detailed sentiment analysis over time would make it much easier to optimise our AI agent’s responses and understand what’s working. Review collected by and hosted on G2.com.

What problems is StepsAI solving and how is that benefiting you?

Customer Support Efficiency (Best for support teams)

Problem Solved: Before StepsAI, our support team was overwhelmed by repetitive, low-tier inquiries—things like order tracking, return policies, and basic FAQs. That constant volume slowed our response times and contributed to agent burnout.

The Benefit: StepsAI has fully automated these first-line questions. It now handles over 80% of routine requests instantly, which has freed our human agents to focus on more complex, high-value customer issues. As a result, our average resolution time has dropped significantly, and customer satisfaction has improved in a noticeable way. Review collected by and hosted on G2.com.

There are not enough reviews of StepsAI for G2 to provide buying insight. Below are some alternatives with more reviews:

Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.

Kapture is a business automation platform that helps organisations manage sales, operations and customer service through a simple interface.

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.

Jotform AI Agents

Jotform AI Agents are the future of customer service. They are powerful automated customer service tools that provide real-time assistance to users. Use your own AI Agent to streamline support operations, enhance user engagement, and improve response times. Train and customize AI Agents to answer FAQs, help users fill out forms, field phone calls and SMS messages, and provide users with 24-7 support. Build your ultimate customer service agent with our free, AI-powered tool.

Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

Zendesk for Customer Service

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

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HubSpot Service Hub

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Hiver in Gmail transforms Gmail into a full-fledged helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests faster, all without leaving their inbox.

Pricing Options

Pricing provided by StepsAI.

Starter

Free

Pro

$39.00

Per Month

Premium

$69.00

Per Month

View More Pricing Information

Categories on G2

AI Agents For Business Operations Live Chat AI Customer Support Agents

Customer Self-Service Conversational Support AI Chatbots Social Customer Service

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