Products

EmberQA is an AI-powered quality assurance platform built for call centers and answering services that want to elevate customer experience while reducing manual QA work. Traditional QA methods review less than 1% of calls, leaving coaching opportunities, compliance risks, and performance insights hidden. EmberQA solves this by automatically pulling in call recordings from your existing phone system and using AI to review 100% of calls in minutes, against your own QA rubric. With EmberQA, every

MobiChord integrates telecom and cloud providers with ServiceNow. This creates a single system of record with extremely accurate data, complete transparency and standardizes telecom processes.

EVS7 offers a complete modern cloud call center that scales with your business. The Parrot promotes ease-of-use & productivity by dialing up to 5 lines per agent enabling teams to make & receive thousands of calls per day all with just a web browser! The skys the limit as Parrot includes truly unlimited calls & a dedicated Customer Success Manager. EVS7, an industry leader since 1993, boasts one of the most cost effective solutions for all of your call center goals.

TelTel is a company that creates and develops modern call center systems, which are of high quality, convenient, and reliable.

AloTech is a web-based, pay-as-you-go solution running on Google Powered Cloud Call Center.

CormSquare automates your procurement process, greatly reducing time, cost and effort. It also helps find right suppliers at lower price. CormSquare saves procurement cost and ease of procurement.

3C Consulting suit of customized development and strategic planning solutions are designed to help you create a path forward for your organization that is designed to achieve peak performance and marketplace leadership.

The Toshiba Contact Center Suite runs as an application on Toshiba’s Media Application Server (MAS) or MicroMAS to create simple yet powerful contact centers

Eclipse CMS is a web-enabled call logging tool to provide your business with information on communication infrastructure preformance, utilisation, fraud, capacity and cost/billing.

Deutsche Telekom Business Services Provide Contact Center Infrastructure Services.

eGain Virtual Assistant for Agents™ continuously monitors conversations to serve up best-practice guidance and knowledge to agents when relevant.

Build a business that keeps you in the loop with customers and colleagues.

A quality call monitoring solution to help you understand trends and data and improve your customer service!

Connect your telecom operations—from the network to the customer—on a single platform. Simplify service delivery with insights to take proactive action.

Veroot CTPAT Management Software is your all-in-one platform for achieving and maintaining CTPAT compliance without the manual grind. CBP's Minimum Security Criteria demand constant evidence: security questionnaires, partner validations, training records, and SOPs. Veroot automates all of it. Deploy and score Security Questionnaires, collect e-signatures, and generate branded training and SOP documents from ready-to-use templates. Track workflows and expirations in one place, replacing the email

Isara is an independent monitoring and QA layer for AI agents. As companies hand customer support, customer success, and financial interactions over to AI, the only record of what those agents actually said and did usually lives inside the platform that sold you the AI — the same platform that grades its own performance. Isara gives you an independent view. Isara connects in minutes (no code changes) and analyzes every interaction across major customer service platforms — not a sample. It surfac

Orbiq turns your security posture into a self-serve experience for buyers — so your team stops answering the same compliance questions on repeat. Your trust center lives at trust.yourcompany.com with full brand theming (colors, fonts, layouts, branded emails), so it looks like your company, not a vendor's template. Enterprise-grade document controls come standard: three-tier access (public, restricted, NDA-gated), integrated click-to-sign NDA workflows, document watermarking with recipient track

TekVision's Automated Web Chat Testing solution is designed to optimize automated chat systems, ensuring seamless digital customer interactions without the need for live agent support. By thoroughly emulating live customer interactions, this solution identifies and addresses shortcomings in chatbot programming, enhancing both customer satisfaction and organizational efficiency. Key Features and Functionality: - Comprehensive Testing: Accurately emulates live customer interactions to iden

We offer companies the software and technology tools to simplify facility operations, reduce costs and energy consumption, and create smart buildings and workplaces. We focus on making building management smarter and empowering building users through PropTech solutions that integrate BIM, IWMS, and the Internet of Things. By leveraging real-time IoT sensor data, facility managers can monitor and improve comfort and wellbeing, indoor air quality, energy efficiency, and the use of space. In additi

Juárez & Associates, Inc. is a minority-owned, independently operated small business specializing in management consulting and problem-solving research for both public and private sectors across the United States and internationally. Established in 1971, J&A has over four decades of experience in delivering action-oriented research and consulting services, particularly focusing on underserved and hard-to-reach populations. The firm operates offices in Los Angeles, CA, Washington, DC, Gua