Products

Cardina is a co-browsing solution designed to enhance customer support by enabling agents to view and interact with customers' screens in real-time, without requiring any downloads or meeting links. This seamless integration allows support teams to guide users through complex processes, troubleshoot issues, and provide personalized assistance efficiently. Key Features and Functionality: - Real-Time Screen Sharing: Agents can instantly view and interact with customers' screens, facilitating imm

HappyFox Chatbot is an AI-powered, enterprise chatbot solution for customer support and self-service use cases. It is easy to implement and integrates with HappyFox Help Desk and Zendesk Support to create tickets and to keep the conversations in sync. Free up your support staff's time for the questions that matter.

NuovoTeam is a Team Communication solution-focused towards field force and frontline employees. It enables organizations to provide team communication and collaboration software to non-desk employees. NuovoTeam brings the power of instant messaging, VoIP Calling and group chats to facilitate team communication within a secure environment. Modern teams and a perimeter-less workforce need a trusted, secure tool to communicate and collaborate with ease. NuovoTeam facilitates team communication wit

ClearTouch Operator is a comprehensive cloud-based contact center platform designed to enhance customer engagement and streamline operations for businesses across various industries, including banking, insurance, healthcare, BPOs, eCommerce, and automotive sectors. By integrating a wide array of tools such as dialers, telephony, workforce management, analytics, and CRM integrations, ClearTouch Operator offers a unified solution that eliminates the need for multiple service providers. Its flexibl

A suite of Zendesk® Apps to help Support teams do more with less: Merge Duplicate Tickets: Automatically merge duplicate tickets in Zendesk to save time and improve customer satisfaction. Auto-Remove Attachments: Automatically remove unwanted attachments from Zendesk tickets to free up your storage, comply with GDPR, delete malicious files. Triggers+ChatGPT: Power up your Zendesk triggers with ChatGPT Integration. Classify and parse tickets, detect sentiment, auto-translate, and much more.

Speakap is the all-in-one employee experience platform built for frontline teams. From communication and engagement to onboarding and compliance, Speakap brings everything your workforce needs into one secure, branded app—no emails, no scattered tools, no corporate noise. Unlike traditional intranets or office-first platforms repackaged for frontline workers, Speakap is designed specifically for industries like retail, hospitality, logistics, and manufacturing. It connects HQ and frontline te

InsiteChat.ai is a no-code AI chatbot platform that lets businesses train custom chatbots on their website, docs, and files in under 5 minutes — no coding required. Built for SaaS, e-commerce, and service businesses that want to automate customer support without enterprise budgets. What sets InsiteChat apart: • WhatsApp BYOK (Bring Your Own Key) — connect your own Meta WhatsApp Business credentials and pay Meta directly with no per-message markup. Most competitors route through a Business Solu

app EQ is an AI powered collaboration productivity suite that is an overlay technology on top of your existing SaaS stack, giving users the ability to initiate a conversation through Chat, Screen Recording Messages, Team huddles, and annotations. It works on all top SaaS applications used by customer-facing teams like Gainsight, Totango, Salesforce, Zendesk, Jira etcetera. Now cross-team collaborations can happen directly within the application for any account-related conversations, re

Corebee is an AI-native customer support platform built for B2B SaaS teams. It resolves customer conversations autonomously using a 3-tier AI system -instant answers from your knowledge base, pattern-based reasoning, and deep multi-step actions like issuing refunds, unlocking accounts, or exporting data. Unlike Intercom or Zendesk, Cor

Risotto is an AI-powered IT support platform that integrates directly into Slack, automating routine IT workflows and SaaS provisioning. By instantly resolving common IT tickets, granting secure software access, and providing seamless connections to existing knowledge repositories, Risotto significantly enhances productivity, accelerates response times, and reduces the manual workload on IT teams. Designed specifically for modern businesses leveraging Slack, Risotto integrates effortlessly with

Isara is an independent monitoring and QA layer for AI agents. As companies hand customer support, customer success, and financial interactions over to AI, the only record of what those agents actually said and did usually lives inside the platform that sold you the AI — the same platform that grades its own performance. Isara gives you an independent view. Isara connects in minutes (no code changes) and analyzes every interaction across major customer service platforms — not a sample. It surfac

Steps AI AIDE Chatbot is an intelligent, agentic AI chatbot that helps businesses automate customer support, capture leads, and enhance engagement. It integrates with over 250 tools including Shopify, Zendesk, and HubSpot, allowing seamless automation across workflows. AIDE can be deployed in minutes without technical setup, trained instantly by scraping a website or uploading content, and fully customized to match a brand’s tone and style. It includes a powerful analytics dashboard for trackin

Alterna CX is a customer experience analytics platform that collects and unifies customer feedback from more than 100 data sources, including surveys, reviews, social media, chats, and support tickets. The platform applies observational customer experience (oCX) scoring, sentiment, emotion, intent detection, location-based analysis, and root-cause analysis with driver simulation to organize and quantify unstructured feedback. Built-in dashboards and automated “close-the-loop” workflows integrate

BLEND's Multilingual Help Desk is an AI-powered customer support solution designed to seamlessly integrate with Zendesk, enabling businesses to provide efficient and accurate support in over 120 languages. By combining advanced neural machine translation (NMT) technology with human post-editing, this tool ensures high-quality translations that maintain the nuances of the original communication. Key Features and Functionality: - Seamless Zendesk Integration: The Multilingual Help Desk int

Mid-market teams evaluating AI receptionists often face a choice: deploy a narrow tool for one channel, or juggle multiple vendors. One Dash Zero addresses that friction by routing voice calls, web chat, SMS, and WhatsApp through a single AI agent trained on your business knowledge, hours, and booking rules. Users report meaningful time savings because the agent handles appointment scheduling directly into Google Calendar or Cal.com, and every interaction—regardless of channel—flows into a unifi

Lovestock & Leaf is a leading developer of advanced applications designed to enhance the Zendesk customer experience platform. With over 12 years of partnership with Zendesk, they have developed some of the most popular apps in the Zendesk marketplace, including 5-star rated Quickie, Lovely Views, and Sticky Notes. Their solutions are trusted by thousands of high-profile customers such as Netflix, Uber, Slack, Mailchimp, Xero, Deliveroo, and Cloudflare. Key Features and Functionality: - L

Quickie Plus is an advanced Zendesk application designed to enhance agent productivity by providing efficient view management, advanced ticket search capabilities, and real-time ticket monitoring. It offers unlimited shared and personal views, surpassing Zendesk's standard view limitations, and includes features like hierarchical folder organization, customizable view placements, and a powerful search system called Seek. Quickie Plus also enables fast bookmarking, easy access to essential inform

VICIhost is a comprehensive, enterprise-class, open-source contact center solution designed to manage inbound, outbound, and blended communications. It integrates predictive dialing capabilities and supports multiple channels, including phone calls, emails, and website chats, all accessible through a unified agent interface. This flexibility allows agents to operate from virtually any internet-connected location, enhancing operational efficiency and scalability. Key Features and Functionality:

UpBrains AI creates and deploys purpose-built automation agents that run end-to-end document workflows—from the moment content lands in a shared inbox or message queue to its final hand-off into core business systems. Native connectors plug directly into customer-operations tools such as Outlook, Gmail, Front, Zendesk, and Salesforce Service Cloud, letting agents capture every incoming email, chat, or attachment. Downstream, the platform syncs bi-directionally with ERP, CRM, and finance applicat

KnowDesk is the only all-in-one customer support platform that combines AI-powered chat, live agent escalation, and built-in Quality Assurance without stitching together multiple tools. Connect your existing docs - Google Docs, Notion, Confluence, PDFs, or website URLs- and KnowDesk deploys a branded AI widget that answers questions instantly, 24/7, from your live documentation. When AI can't resolve an issue, it escalates to a live agent with the full conversation already loaded. No repeated e