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Cardina Reviews & Product Details

Cardina is a co-browsing solution designed to enhance customer support by enabling agents to view and interact with customers' screens in real-time, without requiring any downloads or meeting links. This seamless integration allows support teams to guide users through complex processes, troubleshoot issues, and provide personalized assistance efficiently. Key Features and Functionality: - Real-Time Screen Sharing: Agents can instantly view and interact with customers' screens, facilitating immediate assistance. - Interactive Guidance: Support representatives can draw on the customer's screen to highlight areas, making instructions clearer. - Remote Control: With customer permission, agents can take control to scroll, click, and type on behalf of the user, streamlining problem resolution. - Session Recording and Replay: Optionally record sessions for quality assurance and training purposes, with sensitive data masked to ensure privacy. - Integration with Existing Tools: Cardina integrates with platforms like Intercom, Zendesk, Salesforce, Sentry, and Slack, enhancing workflow efficiency. Primary Value and User Solutions: Cardina addresses the challenges of remote customer support by providing a tool that reduces resolution times and improves customer satisfaction. By enabling agents to see and interact with customers' screens, it eliminates the need for lengthy explanations and back-and-forth communications. This leads to faster issue resolution, decreased abandonment rates, and a more personalized support experience, ultimately boosting customer loyalty and operational efficiency.

Seller

Ramp Financial

Discussions

Cardina Community

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Cardina Reviews (16)

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Verified User in Food & Beverages

Mid-Market (51-1000 emp.)

9/11/2024

Guest users or non-business users of the software, not included in G2 scores.

"It's great to work with cohere to solve language related issues in real life"

3.5/5

What do you like best about Cardina?

Time taken to solve the issues is really good Review collected by and hosted on G2.com.

What do you dislike about Cardina?

Prompt for notifications is quite disturbing while doing some work Review collected by and hosted on G2.com.

SACHIN S.

Global Product Marketer

Small-Business (50 or fewer emp.)

6/20/2023

"Able to call the person visiting my website"

3.5/5

What do you like best about Cardina?

The best thing I like about Cohere is its calling feature itself. It helps me contact the visitor to my website and connect with them. I am not mentioning the quality of the lead, but this is an excellent feature Review collected by and hosted on G2.com.

What do you dislike about Cardina?

One of the major cons of cohere is that it doesn't allow me to give a heads-up to the person on my website; yeah, I mean the visitor. It will be really great if there is such an option available Review collected by and hosted on G2.com.

Emily S.

Sr. Manager, Vendor Operations

Computer Software

Enterprise (> 1000 emp.)

4/25/2023

"Does what we need it to do"

3.5/5

What do you like best about Cardina?

We primarily use Cohere for smart and secure screen sharing options which is not their main area of expertise. They also offer other AI solutions which we have explored with them to help generate KB content and analyze our support tickets. Review collected by and hosted on G2.com.

What do you dislike about Cardina?

Honestly, the biggest frustration is the disorganization internally. We had to follow up and ask for pricing several times and it's super expensive compared to other solutions out there. Review collected by and hosted on G2.com.

Ayman A.

Planning, Scheduling and Cost control Specialist

Construction

Small-Business (50 or fewer emp.)

1/12/2023

"It enhances our ability to serve customers with high quality."

5/5

What do you like best about Cardina?

Cohere helps us serve our customers efficiently, no matter how many items we offer, ensuring they give them a unique experience and track their orders at every stage. I enjoy how Cohere's automation allows us to produce tickets and deliver them to the appropriate customer assistance departments. I particularly like that Cohere can be modified to receive calls, emails, SMS messages, and social media. The autoresponder can answer and direct customers and provide a ticket reference number for follow-up. In addition, Cohere gives us a complete list of customer inquiries, their times, statuses, and response time. Review collected by and hosted on G2.com.

What do you dislike about Cardina?

Despite its outstanding services, Cohere needs more improvements and automation of functions so that we can better control the service bot so that it can provide more services to customers to save time. So the alerts system can send alerts based on the priority or importance of the request. Review collected by and hosted on G2.com.

Abhinav S.

Small-Business (50 or fewer emp.)

5/9/2023

"Great product"

5/5

What do you like best about Cardina?

I like the text summarisation feature the most as I can get what I want quickly and my productivity has improved dramatically. Review collected by and hosted on G2.com.

What do you dislike about Cardina?

The text classification is not the best, as the model sometimes fails, and the results aren't correct. Review collected by and hosted on G2.com.

Jonathan T.

Mid-Market (51-1000 emp.)

1/14/2023

""Cohere, Fantastic Software""

4.5/5

What do you like best about Cardina?

Cohere is extremely useful for us as we share screens with customers consistently to get them onboarded with our product, Instead of setting up a zoom or texting. Being able to see how our users are using the app was really useful and help them more seamlessly. Review collected by and hosted on G2.com.

What do you dislike about Cardina?

we didn't have any major issues with them, but the free version of the software can have fewer restrictions. Overall great experience! Review collected by and hosted on G2.com.

Mayank G.

Sr. Customer Success Manager

Mid-Market (51-1000 emp.)

1/13/2023

"Make customer support more simpler"

5/5

What do you like best about Cardina?

The well trained bot which can answers most of the FAQs and bot can be deployed at multiple channels. Along with bot there is a feature to route query to live agents. Review collected by and hosted on G2.com.

What do you dislike about Cardina?

The Agent UI and UX can be better and there can be a repository on self help about the dashboard Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

5/1/2023

"Faster attention to resolving problems"

5/5

What do you like best about Cardina?

Attention to the clients almost immediately. Review collected by and hosted on G2.com.

What do you dislike about Cardina?

The initial understanding of the program was tricky but after a while it was easy going. Review collected by and hosted on G2.com.

Juan Jose R.

Business Development Representative

Mid-Market (51-1000 emp.)

1/12/2023

"Cohere: The future of happy customers is already here"

4.5/5

What do you like best about Cardina?

Cohere is very compatible with many programs that big entities already use. This helps to save time and money on the existing uc stack companies work with to connect. Review collected by and hosted on G2.com.

What do you dislike about Cardina?

Is not compatible with one of the biggest, Microsoft Teams. Review collected by and hosted on G2.com.

Ruby B.

Resident Support

Mid-Market (51-1000 emp.)

12/12/2022

"Cohesive software"

4.5/5

What do you like best about Cardina?

The upsides of Cohere are in the platform! They design it to accompany the needs of developers and we love the playground feature! Review collected by and hosted on G2.com.

What do you dislike about Cardina?

Cohere should be made more accessible with more expansive free trials Review collected by and hosted on G2.com.