# Cardina Reviews **Vendor:** Ramp Financial **Category:** [Co-Browsing Software](https://www.g2.com/categories/co-browsing) **Average Rating:** 4.7/5.0 **Total Reviews:** 16 ## About Cardina Cardina is a co-browsing solution designed to enhance customer support by enabling agents to view and interact with customers' screens in real-time, without requiring any downloads or meeting links. This seamless integration allows support teams to guide users through complex processes, troubleshoot issues, and provide personalized assistance efficiently. Key Features and Functionality: - Real-Time Screen Sharing: Agents can instantly view and interact with customers' screens, facilitating immediate assistance. - Interactive Guidance: Support representatives can draw on the customer's screen to highlight areas, making instructions clearer. - Remote Control: With customer permission, agents can take control to scroll, click, and type on behalf of the user, streamlining problem resolution. - Session Recording and Replay: Optionally record sessions for quality assurance and training purposes, with sensitive data masked to ensure privacy. - Integration with Existing Tools: Cardina integrates with platforms like Intercom, Zendesk, Salesforce, Sentry, and Slack, enhancing workflow efficiency. Primary Value and User Solutions: Cardina addresses the challenges of remote customer support by providing a tool that reduces resolution times and improves customer satisfaction. By enabling agents to see and interact with customers' screens, it eliminates the need for lengthy explanations and back-and-forth communications. This leads to faster issue resolution, decreased abandonment rates, and a more personalized support experience, ultimately boosting customer loyalty and operational efficiency. ## Cardina Pros & Cons **What users like:** - Users value the **efficiency** of Cardina, enhancing customer engagement and streamlining order tracking and communication processes. (3 reviews) - Users appreciate the **robust feature set** of Cohere, enhancing customer interactions and streamlining order management effectively. (3 reviews) - Users appreciate the **automation capabilities** of Cohere, enhancing customer service efficiency and tracking throughout the order process. (1 reviews) - Users commend the **effective chat communication** of Cardina, highlighting its FAQs and seamless agent routing. (1 reviews) - Users appreciate the **customer engagement capabilities** of Cohere, enhancing efficiency and creating unique experiences for clients. (1 reviews) - Customer Support (1 reviews) - Customizability (1 reviews) - Customization (1 reviews) - Innovation (1 reviews) - Reliability (1 reviews) **What users dislike:** - Users find **AI limitations** in Cardina, affecting accuracy and the need for improved automation and control features. (2 reviews) - Users find the **difficult learning curve** of Cardina challenging initially, though it becomes easier over time. (1 reviews) - Users report the **inaccuracy** of Cardina's text classification, leading to incorrect results and frustration. (1 reviews) - Users feel that Cardina has a **lack of insight** into automation needs, affecting service efficiency and control. (1 reviews) - Users find the **initial learning curve challenging** , but things become easier with time and practice. (1 reviews) - Limited Automation (1 reviews) - Limited Features (1 reviews) - Limited Functionality (1 reviews) - Poor Integration (1 reviews) - Poor Interface Design (1 reviews) ## Cardina Reviews ### 1. It's great to work with cohere to solve language related issues in real life **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Cardina?** Time taken to solve the issues is really good **What do you dislike about Cardina?** Prompt for notifications is quite disturbing while doing some work **What problems is Cardina solving and how is that benefiting you?** Language related issues it is very helpful while communication with clients ### 2. Able to call the person visiting my website **Rating:** 3.5/5.0 stars **Reviewed by:** SACHIN S. | Global Product Marketer , Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Cardina?** The best thing I like about Cohere is its calling feature itself. It helps me contact the visitor to my website and connect with them. I am not mentioning the quality of the lead, but this is an excellent feature **What do you dislike about Cardina?** One of the major cons of cohere is that it doesn't allow me to give a heads-up to the person on my website; yeah, I mean the visitor. It will be really great if there is such an option available **What problems is Cardina solving and how is that benefiting you?** The solution that cohere provides me is what I mentioned in the con of the product. It is the reach-out feature it offers to me. I can now simple call the visitor when the visitor lands on my website ### 3. Does what we need it to do **Rating:** 3.5/5.0 stars **Reviewed by:** Emily S. | Sr. Manager, Vendor Operations, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Cardina?** We primarily use Cohere for smart and secure screen sharing options which is not their main area of expertise. They also offer other AI solutions which we have explored with them to help generate KB content and analyze our support tickets. **What do you dislike about Cardina?** Honestly, the biggest frustration is the disorganization internally. We had to follow up and ask for pricing several times and it's super expensive compared to other solutions out there. **What problems is Cardina solving and how is that benefiting you?** We have an offshore team that has limited access to our systems. Cohere allows them to securely share screens with customers while blocking out areas we don't want them to see, like banking information. ### 4. It enhances our ability to serve customers with high quality. **Rating:** 5.0/5.0 stars **Reviewed by:** Ayman A. | Planning, Scheduling and Cost control Specialist, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Cardina?** Cohere helps us serve our customers efficiently, no matter how many items we offer, ensuring they give them a unique experience and track their orders at every stage. I enjoy how Cohere's automation allows us to produce tickets and deliver them to the appropriate customer assistance departments. I particularly like that Cohere can be modified to receive calls, emails, SMS messages, and social media. The autoresponder can answer and direct customers and provide a ticket reference number for follow-up. In addition, Cohere gives us a complete list of customer inquiries, their times, statuses, and response time. **What do you dislike about Cardina?** Despite its outstanding services, Cohere needs more improvements and automation of functions so that we can better control the service bot so that it can provide more services to customers to save time. So the alerts system can send alerts based on the priority or importance of the request. **What problems is Cardina solving and how is that benefiting you?** Cohere also helps us improve our answering services by identifying their weaknesses. For example, the dashboard provides each team member with enough information to answer tickets, talk to colleagues, and ask customers questions. ### 5. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Abhinav S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Cardina?** I like the text summarisation feature the most as I can get what I want quickly and my productivity has improved dramatically. **What do you dislike about Cardina?** The text classification is not the best, as the model sometimes fails, and the results aren't correct. **What problems is Cardina solving and how is that benefiting you?** Democratizing Natural Language Processing ### 6. "Cohere, Fantastic Software" **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan T. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2023 **What do you like best about Cardina?** Cohere is extremely useful for us as we share screens with customers consistently to get them onboarded with our product, Instead of setting up a zoom or texting. Being able to see how our users are using the app was really useful and help them more seamlessly. **What do you dislike about Cardina?** we didn't have any major issues with them, but the free version of the software can have fewer restrictions. Overall great experience! **What problems is Cardina solving and how is that benefiting you?** Very easy to use and set up, UI is intuitive. We use Cohere every day mostly and share screens with customers to get them a better understanding of our product. It helps us provide customer support seamlessly. ### 7. Make customer support more simpler **Rating:** 5.0/5.0 stars **Reviewed by:** Mayank G. | Sr. Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2023 **What do you like best about Cardina?** The well trained bot which can answers most of the FAQs and bot can be deployed at multiple channels. Along with bot there is a feature to route query to live agents. **What do you dislike about Cardina?** The Agent UI and UX can be better and there can be a repository on self help about the dashboard **What problems is Cardina solving and how is that benefiting you?** We are solving our day to day support and tech issues that our customers faces. Using the inbuilt analytics dashboard to further work and improve in how we can better our customer support ### 8. Faster attention to resolving problems **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Cardina?** Attention to the clients almost immediately. **What do you dislike about Cardina?** The initial understanding of the program was tricky but after a while it was easy going. **What problems is Cardina solving and how is that benefiting you?** More contact with the client and understanding of their issues, rapid response in conflict resolution. ### 9. Cohere: The future of happy customers is already here **Rating:** 4.5/5.0 stars **Reviewed by:** Juan Jose R. | Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Cardina?** Cohere is very compatible with many programs that big entities already use. This helps to save time and money on the existing uc stack companies work with to connect. **What do you dislike about Cardina?** Is not compatible with one of the biggest, Microsoft Teams. **What problems is Cardina solving and how is that benefiting you?** They are solving platform designs and AI updates for better user/ agent response. ### 10. Cohesive software **Rating:** 4.5/5.0 stars **Reviewed by:** Ruby B. | Resident Support, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Cardina?** The upsides of Cohere are in the platform! They design it to accompany the needs of developers and we love the playground feature! **What do you dislike about Cardina?** Cohere should be made more accessible with more expansive free trials **What problems is Cardina solving and how is that benefiting you?** Cohere is a baseline platform that allows us to bridge understandings between developers at our company. The productivity increase is substantial and we're able to complete more projects using it ### 11. The Best Customer Experience Software EVER! **Rating:** 5.0/5.0 stars **Reviewed by:** Amir G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Cardina?** The most practicel use case for Cohere is for customer service requests. Our customer service team can instantly jump into a screenshare, start a call and even use the product in real time with our customers. Our customers love it! **What do you dislike about Cardina?** There really isn't much of a downside to Cohere when compared to other products. If I have to give them feedback it would be around having a development or staging environment or an easy way to have multiple environments. Also an integration into having search for events would be great too! **Recommendations to others considering Cardina:** If you really care about your Customer service experience, interested in learning more about how users use your product and lightning speed, this is your product of choice. **What problems is Cardina solving and how is that benefiting you?** We have solved SO MANY problems with Customer Service, Product Research and more. The best feature for customer service is that we don't need to set-up zoom calls with our customers or have to explain to them over a phone call how to solve product issues. We also use Cohere for product research because of the sessions we have for our product team and engineers! ### 12. Our tool for all customer onboardings and support **Rating:** 5.0/5.0 stars **Reviewed by:** Ben S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Cardina?** We use Cohere in every new customer onboarding, training, and support call. For onboardings: I don't know how we'd function without it. It's night and day vs. zoom screenshare, it's 10x easier to show customers how our product works, and it requires no setup on their end to get started. For support: Session replay makes it much easier to see what issue the client is running into, so we resolve tickets much faster. Also, we'll frequently hop into quick calls to explain things that might be confusing to explain over text, and it's much lower friction than scheduling a call. **What do you dislike about Cardina?** It's so hard to find flaws with Cohere that any complaints feel like nitpicking, but sometimes the session replays load a bit slowly. **What problems is Cardina solving and how is that benefiting you?** We use Cohere in every onboarding and training call and for many of our support requests. It significantly improves our customers' experience of learning how our product works, which improves usage and reduces churn. ### 13. SDR **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2022 **What do you like best about Cardina?** Cohere is an awesome tool that can be super productive in terms of increasing revenues and the productivity of an organization to achieve its goals and challenges. **What do you dislike about Cardina?** Coherence sometimes drives an argument to an illogical debate that ends nowhere, wasting a lot of time and the conclusion comes nowhere which decreases productivity. **What problems is Cardina solving and how is that benefiting you?** Cohere is making life more manageable than before as the languages were very complex to understand and the functionality of the same was never understood in a real way. ### 14. Cohere is like having a third arm, or an eye in the back of your head **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Cardina?** It's worth every penny. My support team will not allow me to cancel our subscription as they love it so much. We are able to help customers much more effectively than just via phone call. Highly recommend. **What do you dislike about Cardina?** I wish they did more -- such as heatmapping and other analytics. Additionally, show me which of my users spend the most time on my app. You already have this data -- just visualize and unleash it. Thanks! **What problems is Cardina solving and how is that benefiting you?** We're able to help our users fix issues on their portals and also find errors in our software application. We'd be blind to how our users interact with our application without Cohere. ### 15. Amazing product, helped us troubleshoot problems our users are facing **Rating:** 5.0/5.0 stars **Reviewed by:** Benson T. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Cardina?** Easy to use interface, easy to implement into our product. **What do you dislike about Cardina?** There is not currently any analytics or global metrics. **What problems is Cardina solving and how is that benefiting you?** Cohere enables us to review and pinpoint issues that our users are facing. It also allows us to help our users in real time if needed. ### 16. Fully customizable to our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Cardina?** Cohere has been super thoughtful about the way they approach this, offering a truly innovative way to satisfy customers while maintaining a high level of privacy and security for everyone involved. **What do you dislike about Cardina?** Not much -- Cohere has been an absolute game-changer for us **What problems is Cardina solving and how is that benefiting you?** Saving time. No more asking for screenshots and tons of back-and-forth with customers to understand their issue - [View Cardina pricing details and edition comparison](https://www.g2.com/products/cardina/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-14+06%3A46%3A46+-0500&secure%5Bsession_id%5D=da8947b5-2579-4518-b4cb-380d35572605&secure%5Btoken%5D=3c85a0a634cf6df9ee13cad13cff9af02f4bf2de4b2f2d1e1e9de50098a2eaa1&format=llm_user) ## Cardina Features **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Security** - Data Security - Data Masking ## Top Cardina Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,785 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,451 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (663 reviews)