Cardina Reviews & Product Details

Time taken to solve the issues is really good Review collected by and hosted on G2.com.

Prompt for notifications is quite disturbing while doing some work Review collected by and hosted on G2.com.

The best thing I like about Cohere is its calling feature itself. It helps me contact the visitor to my website and connect with them. I am not mentioning the quality of the lead, but this is an excellent feature Review collected by and hosted on G2.com.

One of the major cons of cohere is that it doesn't allow me to give a heads-up to the person on my website; yeah, I mean the visitor. It will be really great if there is such an option available Review collected by and hosted on G2.com.

We primarily use Cohere for smart and secure screen sharing options which is not their main area of expertise. They also offer other AI solutions which we have explored with them to help generate KB content and analyze our support tickets. Review collected by and hosted on G2.com.

Honestly, the biggest frustration is the disorganization internally. We had to follow up and ask for pricing several times and it's super expensive compared to other solutions out there. Review collected by and hosted on G2.com.

Cohere helps us serve our customers efficiently, no matter how many items we offer, ensuring they give them a unique experience and track their orders at every stage. I enjoy how Cohere's automation allows us to produce tickets and deliver them to the appropriate customer assistance departments. I particularly like that Cohere can be modified to receive calls, emails, SMS messages, and social media. The autoresponder can answer and direct customers and provide a ticket reference number for follow-up. In addition, Cohere gives us a complete list of customer inquiries, their times, statuses, and response time. Review collected by and hosted on G2.com.

Despite its outstanding services, Cohere needs more improvements and automation of functions so that we can better control the service bot so that it can provide more services to customers to save time. So the alerts system can send alerts based on the priority or importance of the request. Review collected by and hosted on G2.com.

I like the text summarisation feature the most as I can get what I want quickly and my productivity has improved dramatically. Review collected by and hosted on G2.com.

The text classification is not the best, as the model sometimes fails, and the results aren't correct. Review collected by and hosted on G2.com.

Cohere is extremely useful for us as we share screens with customers consistently to get them onboarded with our product, Instead of setting up a zoom or texting. Being able to see how our users are using the app was really useful and help them more seamlessly. Review collected by and hosted on G2.com.

we didn't have any major issues with them, but the free version of the software can have fewer restrictions. Overall great experience! Review collected by and hosted on G2.com.

The well trained bot which can answers most of the FAQs and bot can be deployed at multiple channels. Along with bot there is a feature to route query to live agents. Review collected by and hosted on G2.com.

The Agent UI and UX can be better and there can be a repository on self help about the dashboard Review collected by and hosted on G2.com.

Attention to the clients almost immediately. Review collected by and hosted on G2.com.

The initial understanding of the program was tricky but after a while it was easy going. Review collected by and hosted on G2.com.

Cohere is very compatible with many programs that big entities already use. This helps to save time and money on the existing uc stack companies work with to connect. Review collected by and hosted on G2.com.

Is not compatible with one of the biggest, Microsoft Teams. Review collected by and hosted on G2.com.

The upsides of Cohere are in the platform! They design it to accompany the needs of developers and we love the playground feature! Review collected by and hosted on G2.com.

Cohere should be made more accessible with more expansive free trials Review collected by and hosted on G2.com.