---
title: VICIHost Reviews
meta_title: 'VICIHost Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how VICIHost works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 1
  scale: '5'
date_modified: '2026-01-20'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# VICIHost Reviews
**Vendor:** VICIdial Contact Center  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About VICIHost
VICIhost is a comprehensive, enterprise-class, open-source contact center solution designed to manage inbound, outbound, and blended communications. It integrates predictive dialing capabilities and supports multiple channels, including phone calls, emails, and website chats, all accessible through a unified agent interface. This flexibility allows agents to operate from virtually any internet-connected location, enhancing operational efficiency and scalability. Key Features and Functionality: - Multichannel Communication: Handles inbound, outbound, and blended calls, as well as inbound emails and website chats within a single agent screen. - Advanced Dialing Options: Offers agent-controlled, broadcast, and predictive dialing modes to optimize call outreach. - Skills-Based Routing: Utilizes agent ranking to direct communications to the most appropriate personnel. - Integrated Call Recording: Provides built-in call recording for quality assurance and compliance purposes. - CRM Integration: Seamlessly integrates with various CRM systems, including Salesforce, Zoho, and Zendesk, to streamline customer relationship management. - Web-Configurable IVRs and Voicemail: Allows customization of interactive voice response systems and voicemail boxes to suit specific business needs. - Real-Time Reporting: Delivers immediate access to reports with features like "click-to-listen" for monitoring agent calls. - Security and Compliance: Ensures high-level data encryption from agent browsers to secure SSAE-16 certified hosting facilities, adhering to NIST-approved encryption standards. Primary Value and User Solutions: VICIhost addresses the complex needs of modern contact centers by providing a scalable and flexible platform capable of handling high volumes of customer interactions across multiple channels. Its comprehensive feature set enhances agent productivity, ensures regulatory compliance, and improves customer satisfaction. By offering a unified interface for various communication forms and integrating seamlessly with existing CRM systems, VICIhost streamlines operations and reduces the need for multiple disparate tools. Additionally, its robust security measures and compliance features provide peace of mind for businesses handling sensitive customer data.




## VICIHost Reviews
  ### 1. Don't walk... RUN to get VICI

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amber M. | sales agent, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 01, 2024

**What do you like best about VICIHost?**

The VICI Phone System is an outstanding asset and essential for any company that has a need for inbound or outbound calling.

**What do you dislike about VICIHost?**

VICI system seems to be a little older in appearance a more modern visual appearance will make the experience better

**What problems is VICIHost solving and how is that benefiting you?**

The VICI Phone System allows calls to come in and go out smoothly. The quality of the calls are alway great which contributes to customer retention.



- [View VICIHost pricing details and edition comparison](https://www.g2.com/products/vicihost/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-29+20%3A05%3A06+-0500&secure%5Bsession_id%5D=03b09aea-3d98-48fc-9522-d282639dc019&secure%5Btoken%5D=cb19fbb8daac079249b89a8e62fe134a25ed5392aa3e069b9484ca2f975425d9&format=llm_user)

## VICIHost Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

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