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Zen Planner Reviews & Product Details

Power your fitness business with Zen Planner's all-in-one software to simplify administrative tasks, fuel your business growth, and deliver a world-class member experience. Zen Planner is more than just member management or a CRM — it’s THE game-changer for your gym, studio, or school. Zen Planner has every you need to succeed with: • Member & Staff Management • Payments & Billing • Websites & Digital Marketing • CRM & Marketing Automation • AI-Driven Marketing Tools • Campaign Marketplace • Member Retention & Communications • Workout, Belt & Skill Tracking • Community Building • Branded Member App • 2-way SMS and Email Take Your Marketing to the Next Level with Zen Planner Engage: Zen Planner Engage is your all-in-one solution to attract new members and keep current ones engaged. With AI-driven marketing tools, a powerful CRM, and an AI-powered lead-capturing website, growing your fitness business has never been easier. Unlock the Campaign Marketplace, a quick-start toolkit featuring over 50 prebuilt email and SMS campaigns to re-engage clients, promote programs, and drive results. Streamline your marketing with tools tailored to fit your goals and boost success effortlessly. Zen Planner was created by a martial arts school owner and our team is filled with active leaders and gym owners within the boutique fitness space. We are passionate about serving the fitness community and helping small business owners with the right tools for success. Zen Planner's support team is available via chat, phone and email in addition to 24/7 access to the online help center. All customers have access to Zen Planner's online community, industry insights and content, webinars, and Zen Academy. To see Zen Planner in action, book a demo with one of our Software Specialists today!

Seller

Daxko

Discussions

Zen Planner Community

Languages Supported

English

Overview by

Joshua Shepherd

Pricing

Pricing provided by Zen Planner.

Studio

Starting at $99.00

Per Month

Engage

Starting at $248.00

Per Month

View More Pricing Information

Top-Rated Alternatives

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Zen Planner Integrations

(2)

Integration information sourced from real user reviews.

Zen Planner Media

Zen Planner Demo - Everything You Need, All in One Place

A complete view of Zen Planner’s platform—from scheduling and payments to marketing and member management.

Zen Planner Demo - Track Progress and Keep Members Engaged

Easily log workouts, belts, and skill progress to foster accountability and retention.

Zen Planner Demo - Streamlined Scheduling at a Glance

A clean, intuitive calendar interface for managing classes, appointments, and staff schedules on the go.

Zen Planner Demo - Accept Payments from Anywhere

View and manage payments directly from your device, including in-person transactions using EMV hardware.

Zen Planner Reviews (99)

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Kevin B.

Owner and Trainer

Small-Business (50 or fewer emp.)

7/23/2025

"Phase Gym Birmingham, AL"

5/5

What do you like best about Zen Planner?

We have used Zenplanner since we opened over ten years ago. Zenplanner is easy to use and contains a variety of reports that you can use to analyze the performance of your business. It also plugs in to different apps. We use SugarWOD and also have it connected to our door system in two of our locations. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

Zenplanner has made a lot of changes and updates through the years and it has gotten much better. My only issue is that billing, on the app, is not easy to get to. Many of our clients struggle with it. The link should be more front and center. Review collected by and hosted on G2.com.

Response from Holly Graham of Zen Planner

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Hi Kevin!

Thank you for sharing your experience with Zen Planner!

We're thrilled that you find the platform easy to use and that our reporting features help you analyze your business performance. It's also great to hear that our integrations with SugarWOD and door systems are working well across both locations.

Your long-term partnership means a lot to us, and reviews like yours help other fitness business owners understand the value of our solutions. Thank you for growing with us, and we look forward to supporting your continued success!

Michael R.

director and founder

Small-Business (50 or fewer emp.)

4/27/2022

"Not simply an App but a partner"

5/5

What do you like best about Zen Planner?

The fact that this system is so easy to use and it incorporates platforms like Zoom.

The best feature is the Zenplanners calendar can be embedded on our website along with the ability for new prospects to reserve a trial class Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

possibly that I'm on the other side of the world(Australia) making communication slightly delayed.

However, this is something that cannot be changed and the team always get back quickly Review collected by and hosted on G2.com.

Stacy B.

President

Small-Business (50 or fewer emp.)

4/12/2025

"Easy to use and navigate system"

5/5

What do you like best about Zen Planner?

Ease of implementation & customer support Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

Sometimes the system is difficult in managing customer credits Review collected by and hosted on G2.com.

Response from Holly Graham of Zen Planner

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Thank you for taking the time to share your feedback about Zen Planner Stacy B! We're delighted to hear that you found our implementation process straightforward and our customer support team helpful. These are areas we take great pride in, as we believe getting you up and running quickly with proper guidance is essential to your success.

We appreciate your honesty regarding the challenges with managing customer credits. If you have any additional thoughts or specific suggestions about the credit management system or any other features, please don't hesitate to reach out to our support team. We're always here to help and continuously looking for ways to enhance your experience with Zen Planner.

Thank you again for your valuable feedback!

Scott D.

Independent Business Owner

Small-Business (50 or fewer emp.)

7/14/2024

"Outdated and Uncommunicative."

0/5

What do you like best about Zen Planner?

It is a basic gym management software that allows for billing, class scheduling and payroll management. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

So many of the features are outdated and the communication with the company is absysmal. Even their newly upgraded email system is basic and hard to use. Using the scheduling feature is difficult, especially compared to free calender apps like Gmail. I've also been trying to move information to a new payment processor for over 3 months now and it seems like every time I try to contact someone, no one knows exactly who is handling my account. The regular customer service is nice enough, but they can only forward my information to someone else. What was quoted as a 30-60 day process of switching over to a new payment processor has now taken 93 days as of 7/14/2024 with no solid answer in sight. At the end of it, I'll still have a $700 bill in addition to the hundreds of dollars that I've paid to keep my account active so I can collect invoices from customers. I would not recommend this product to anyone. Review collected by and hosted on G2.com.

Kieran E.

Owner

Small-Business (50 or fewer emp.)

3/6/2025

"Zero Support & Ongoing Billing Issues"

0/5

What do you like best about Zen Planner?

The Zen Planner platform was ok to use from the start and did the basics of what we needed but it all went downhill after that Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

Customer service is nonexistent, refund requests are ignored, and their blatant disregard for the countless emails we’ve sent is unacceptable. Review collected by and hosted on G2.com.

Kolby K.

Owner

Small-Business (50 or fewer emp.)

5/9/2024

"Broad Product with lots of capabilities"

3.5/5

What do you like best about Zen Planner?

There is SO much capability and compatability for zen planner. is has A TON of features. class tracking, calendar function, automated emails, reporting, etc. I have been using it for 10+ years and they continue to try to improve systems and improve integrations. Customer service is typically very quick to help resolve issues. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

So much of zen planner is redudant and the functionality DOES NOT meet best practices.

There is a appointment calednar on Zen planner studio AND in Zen Planner Ultimate. Neither of these calendar functions are as simple and useful as either calendy OR Acuity. so you have to pay for another service.

The same goes for the email automations. The email builder is present in the Zen Planner Studio, BUT it is also present in the Zen Planner Ultimate. I think that neither of these email systems is better than what Uplaunch was. I would RATHER use uplaucnh than either of the email builders currently available.

if there was a way to customize some of the functionality so that I could clean up and use what was useful for my business and get rid of the rest that would be ideal.

All THREE platforms zen planner studio, zen planner ultimate, and sugarwod OFTEN crash and have to be rebooted or reloaded. Review collected by and hosted on G2.com.

What problems is Zen Planner solving and how is that benefiting you?

Zen Planner does several things very good for us:

Holds all our Liability Waivers, membership contracts, and important membership information

manages all payment processing associated with memberships

tracks attendances

class scheudule and event calendar is great

now ZP is also our CRM where we can communicate with all prior and current leads, current members and even manage client journeys and milestones. Review collected by and hosted on G2.com.

Response from Kelli Sweeting of Zen Planner

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Dear Kolby,

Thanks so much for taking the time to leave us a review. We value your loyalty to Zen Planner and UpLaunch over the past ten years and appreciate your continued use of our software to enhance your gym's operations.

We understand that you have some concerns and would like to address them to improve your experience as a valued customer. We would be grateful if you could share your comments with us, as they would help us better serve you and other clients.

If you would like to get in touch with us, please feel free to contact our support team at support@zenplanner.com or call us at 866-541-3570. We look forward to hearing from you soon.

Sonia S.

Small-Business (50 or fewer emp.)

4/16/2024

"ZenPlanner is the go-to member management software for gyms, without a doubt"

5/5

What do you like best about Zen Planner?

Studio: Their main platform for member management, ZenPlanner Studio, is easy to navigate, easy to use, and dynamic. You can build custom reports for literally anything and everything (super helpful when you track your number as a gym owner).

Engagement: The CRM - I had switched short-term to a different platform because they had a CRM, but I wasn't happy with their member management. As soon as ZenPlanner announced that they had a CRM, I jumped immediately and couldn't be happier. The implementation was tedious, but ZenPlanner made it painless. They integrate Studio and Engagement exceptionally well, and the automations/workflows have streamlined our onboarding process for prospective members.

The biggest thing about ZenPlanner is the customer service - they answer the questions and get back to you with answers if they don't know. They are always asking for feedback, listening to their customers, and actually implementing change and improvements. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

Small first world problems - the retail in the web-version is a little clunky, and you can't toggle between multiple studio databases (have to log in and out each time). Review collected by and hosted on G2.com.

Response from Kelli Sweeting of Zen Planner

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Hi Sonia! Thank you so much for the kind words. Zen Planner is designed to make gym management easier, and we're glad to be lifting much of your burden. We hope that Zen Planner becomes an integral part of your gym's growth and success! If you ever need to connect with the Zen Planner support team, please send us an email at support@zenplanner.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

5/9/2024

"Easy to use, effective software for fitness and martial arts professionals"

4.5/5

What do you like best about Zen Planner?

Reporting is comprehensive and customizable

Team is responsive and adaptive to customer feedback

appointments and invoicing are easy

class sign ins on mutliple devices is seamless Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

email followups can lead to feedback and customer service requests getting lost in a "game of telephone". Review collected by and hosted on G2.com.

Souhail B.

Small-Business (50 or fewer emp.)

4/18/2024

"Highly recommended zen planner software"

5/5

What do you like best about Zen Planner?

dedicated customer support to assist businesses with setup, troubleshooting, and ongoing use of the platform Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

the cost of Zen Planner's subscription plans may be perceived as high, especially when compared to other software Review collected by and hosted on G2.com.

Response from Kelli Sweeting of Zen Planner

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Hi Souhail. We’re glad that customer support can assist you. Thank you for using Zen Planner. If you ever need help or have other concerns, don’t hesitate to send an email to support@zenplanner.com!