Zen Planner Reviews & Product Details

Run your gym. Not spreadsheets. Zen Planner is the all-in-one management software trusted by 6,000+ fitness businesses — built by a martial arts school owner in 2006 and refined ever since. Purpose built for CrossFit boxes, martial arts schools, MMA gyms, BJJ academies, and boutique studios. Get back hours every week with automated billing, scheduling, and member management. Zen Planner has every you need to succeed with: • Member & Staff Management • Payments & Billing • Websites & Digital Marketing • CRM & Marketing Automation • AI-Driven Marketing Tools • Campaign Marketplace • Member Retention & Communications • Workout, Belt & Skill Tracking • Community Building • Branded Member App • 2-way SMS and Email Take Your Marketing to the Next Level with Zen Planner Engage: Zen Planner Engage is your all-in-one solution to attract new members and keep current ones engaged. With AI-driven marketing tools, a powerful CRM, and an AI-powered lead-capturing website, growing your fitness business has never been easier. Unlock the Campaign Marketplace, a quick-start toolkit featuring over 50 prebuilt email and SMS campaigns to re-engage clients, promote programs, and drive results. Streamline your marketing with tools tailored to fit your goals and boost success effortlessly. Zen Planner's support team is available via chat, phone and email in addition to 24/7 access to the online help center. All customers have access to Zen Planner's online community, industry insights and content, webinars, and Zen Academy. To see Zen Planner in action, book a demo with one of our Software Specialists today!

Seller

Daxko

Discussions

Zen Planner Community

Languages Supported

English

Solution Type

All-in-One

Pricing

Pricing provided by Zen Planner.

Zen Planner Studio

$99.00

Flat Rate Per Month

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Zen Planner Integrations

(11)

Verified by Zen Planner

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Zen Planner Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Zen Planner, and what problem is it built to solve?

Zen Planner is management software with integrated payments for health, fitness, and wellness organizations. It supports day-to-day operations such as membership management, programs, scheduling, engagement, and financial transactions.

What languages does Zen Planner support?

Zen Planner supports 1 language: English.

What company sizes and industries is Zen Planner the best fit for?

Zen Planner is best suited to smaller organizations, particularly those in health, wellness, and fitness. Positive user experiences cluster most in these segments:

Company size: Small businesses with 50 or fewer employees.
Industry: Health, wellness, and fitness.

How long does it take to implement Zen Planner across a team?

Implementation is most often reported as taking less than a month, though the experience can range from a very quick launch to a longer setup. The reported timing clusters include:

Time to go live	Relative frequency
Less than 1 month	Most common
Less than 1 day	Also reported regularly
1–3 months	Less common

What customer support options does Zen Planner provide, and how do users find the overall support experience?

Phone and chat support offer live contact, with email/help-desk and self-service resources also available. The support experience is often described as friendly, knowledgeable, and helpful with troubleshooting and setup. Some users, however, have found it difficult to reach the right representative or felt that follow-ups were delayed or lost.

What is the experience like for teams switching to Zen Planner from another tool?

Switching to Zen Planner has often meant moving from tools such as Mindbody and other gym or fitness systems to a more unified setup for member management, scheduling, reporting, and payments. Users describe choosing it for easier navigation, fewer errors, better reporting, or the ability to bring more of their operations together. The transition can involve data transfer, setup work, and time to learn the system, but support and onboarding have helped make that process manageable for some teams.

What features or capabilities could make Zen Planner even more useful?

Zen Planner could be more useful with a smoother day-to-day experience and more flexibility in areas users want to tailor to their operations. Common improvement themes include:

Usability: Simplify navigation and reduce extra steps for common tasks.
Mobile experience and reliability: Improve app functionality and consistency across mobile and staff tools.
Customization: Offer more control over dashboards, automations, and member communications.
Scheduling and reporting: Expand calendar options and make reports easier to adapt or export.

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Kolby K.

Owner

Small-Business (50 or fewer emp.)

5/9/2024

"Broad Product with lots of capabilities"

3.5/5

What do you like best about Zen Planner?

There is SO much capability and compatibility for Zen Planner. It has A TON of features: class tracking, calendar function, automated emails, reporting, etc. I have been using it for 10+ years and they continue to try to improve systems and improve integrations. Customer service is typically very quick to help resolve issues. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

So much of Zen Planner is redundant and the functionality DOES NOT meet best practices. There is an appointment calendar on Zen Planner Studio AND in Zen Planner Ultimate. Neither of these calendar functions are as simple and useful as either Calendly OR Acuity, so you have to pay for another service. The same goes for the email automations. The email builder is present in the Zen Planner Studio, BUT it is also present in the Zen Planner Ultimate. I think that neither of these email systems is better than what Uplaunch was. I would RATHER use Uplaunch than either of the email builders currently available. If there was a way to customize some of the functionality so that I could clean up and use what was useful for my business and get rid of the rest, that would be ideal. All THREE platforms Zen Planner Studio, Zen Planner Ultimate, and SugarWOD OFTEN crash and have to be rebooted or reloaded. Review collected by and hosted on G2.com.

What problems is Zen Planner solving and how is that benefiting you?

Zen Planner does several things very good for us: Holds all our Liability Waivers, membership contracts, and important membership information; manages all payment processing associated with memberships; tracks attendances; class schedule and event calendar is great; now ZP is also our CRM where we can communicate with all prior and current leads, current members and even manage client journeys and milestones. Review collected by and hosted on G2.com.

Response from Kelli Sweeting of Zen Planner

Dear Kolby,

Thanks so much for taking the time to leave us a review. We value your loyalty to Zen Planner and UpLaunch over the past ten years and appreciate your continued use of our software to enhance your gym's operations.

We understand that you have some concerns and would like to address them to improve your experience as a valued customer. We would be grateful if you could share your comments with us, as they would help us better serve you and other clients.

If you would like to get in touch with us, please feel free to contact our support team at support@zenplanner.com or call us at 866-541-3570. We look forward to hearing from you soon.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Sonia S.

Small-Business (50 or fewer emp.)

4/16/2024

"ZenPlanner is the go-to member management software for gyms, without a doubt"

5/5

What do you like best about Zen Planner?

Studio: Their main platform for member management, ZenPlanner Studio, is easy to navigate, easy to use, and dynamic. You can build custom reports for literally anything and everything (super helpful when you track your number as a gym owner).

Engagement: The CRM - I had switched short-term to a different platform because they had a CRM, but I wasn't happy with their member management. As soon as ZenPlanner announced that they had a CRM, I jumped immediately and couldn't be happier. The implementation was tedious, but ZenPlanner made it painless. They integrate Studio and Engagement exceptionally well, and the automations/workflows have streamlined our onboarding process for prospective members.

The biggest thing about ZenPlanner is the customer service - they answer the questions and get back to you with answers if they don't know. They are always asking for feedback, listening to their customers, and actually implementing change and improvements. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

Small first world problems - the retail in the web-version is a little clunky, and you can't toggle between multiple studio databases (have to log in and out each time). Review collected by and hosted on G2.com.

Response from Kelli Sweeting of Zen Planner

Hi Sonia! Thank you so much for the kind words. Zen Planner is designed to make gym management easier, and we're glad to be lifting much of your burden. We hope that Zen Planner becomes an integral part of your gym's growth and success! If you ever need to connect with the Zen Planner support team, please send us an email at support@zenplanner.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

5/9/2024

"Easy to use, effective software for fitness and martial arts professionals"

4.5/5

What do you like best about Zen Planner?

Reporting is comprehensive and customizable

Team is responsive and adaptive to customer feedback

appointments and invoicing are easy

class sign ins on multiple devices is seamless Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

email followups can lead to feedback and customer service requests getting lost in a "game of telephone". Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Souhail B.

Small-Business (50 or fewer emp.)

4/18/2024

"Highly recommended zen planner software"

5/5

What do you like best about Zen Planner?

dedicated customer support to assist businesses with setup, troubleshooting, and ongoing use of the platform Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

the cost of Zen Planner's subscription plans may be perceived as high, especially when compared to other software Review collected by and hosted on G2.com.

Response from Kelli Sweeting of Zen Planner

Hi Souhail. We’re glad that customer support can assist you. Thank you for using Zen Planner. If you ever need help or have other concerns, don’t hesitate to send an email to support@zenplanner.com!

Validated ReviewerIncentivizedSource: G2 invite

antonella l.

Customer Support Manager

Hospital & Health Care

Small-Business (50 or fewer emp.)

3/13/2024

"An Amazing CRM Solution - Affordable and Manageable"

4.5/5

What do you like best about Zen Planner?

When it comes to matters CRM, UpLaunch offers best features. It is affordable and implementation is quit an easy fix

The support is amazing and ensures less work and increased productivity. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

No negativities with UpLaunch. Has all we need for a CRM tool. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Nandita S.

Visual Merchandiser DM

Small-Business (50 or fewer emp.)

1/23/2024

"Revolutionizing Gym Success with Seamless Communication and Lead Capture"

4.5/5

What do you like best about Zen Planner?

UpLaunch has been a game-changer. The platform's CRM and automation streamline communication, providing customizable content blueprints. The Agency's websites are spot-on, converting visitors into leads effortlessly. Their multichannel digital marketing campaigns have boosted brand awareness Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

Downside of this is that thy need a better customer service. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Jordan W.

Small-Business (50 or fewer emp.)

9/27/2023

"Zen Planner"

3/5

What do you like best about Zen Planner?

Very easy to use system, was a customer for many years. Very ease to see everything I needed to run my fitness studio, advanced reporting, stock management, easy payment processing and usage for my team Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

Price was constantly increasing and new features being added and charged for that we didn't need. Might be better for a multi site business for higher user count than a boutique studio. Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Ryan R.

OWNER

Small-Business (50 or fewer emp.)

12/19/2022

"I regularly go out of my way to recommend Zen Planner to peers"

5/5

What do you like best about Zen Planner?

ZP has the best customer support in the business. We've used a few payment processors and various tools like MINDBODY and no one has support staff as knowledgeable and upbeat as ZP. The software is solid, and there's definitely room for growth, but it's pretty pain-free. Their greatest strength lies in their support staff. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

The software needs to be modernized. While it's solid, there's a dated feel compared to peers like MINDBODY. That said, it's still intuitive and logical - once you've gotten the hang of it it's no fuss at all. Review collected by and hosted on G2.com.

Response from Kristal Boska of Zen Planner

Thank you so much for your feedback, positivity, referrals and most of all for being part of our Zen Planner community! We do have exciting updates on our 2023 development roadmap that are focused on upgrading the customer and member experience with Zen Planner while keeping the intuitive and logical experience you love in-tact. Keep your feedback coming our way!

Current UserValidated ReviewerSource: Organic

Verified User in Sports

Small-Business (50 or fewer emp.)

4/11/2023

"Good CRM for gym niche"

4/5

What do you like best about Zen Planner?

It's pretty affordable and it's pretty easy to send email and sms broadcasts seamlessly.

It's really easy to keep track of who has engaged with our campaigns and who hasn't and as a result everything from planning, strategy, and execution becomes pretty straightforward. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

The prewritten email templates can definitely be improved. Some of those emails don't sound like any gym company would actually be able to send them without doing much edits. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Jason K.

Taekwondo Instructor / Admin

Small-Business (50 or fewer emp.)

10/4/2022

"Prestative and kind."

5/5

What do you like best about Zen Planner?

They always have the answers to my hard questions and help us before ending the call. If I call them, I know I will get my questions answered. Review collected by and hosted on G2.com.

What do you dislike about Zen Planner?

I think some features could be included to be more helpful. I do not have a n example on top of my mind right now, but I will make sure to write it down when I remember. Review collected by and hosted on G2.com.