Waitwhile Reviews & Product Details

Waitwhile is a user-friendly queue management and appointment scheduling solution designed to help businesses optimize their operations and enhance customer experiences. By offering virtual waitlists and seamless appointment scheduling, Waitwhile enables organizations to manage customer flow efficiently, ensuring that both walk-ins and scheduled appointments are handled with ease. This platform is particularly beneficial for businesses that rely on in-person interactions, such as retail stores, restaurants, and service providers. The target audience for Waitwhile includes businesses of all sizes that seek to improve customer engagement and streamline their operational processes. From large retailers like Best Buy and Louis Vuitton to boutique service providers, Waitwhile caters to a diverse range of industries. The platform is particularly useful in scenarios where customer wait times can lead to frustration or lost sales opportunities. By implementing Waitwhile, businesses can create a more organized and pleasant experience for their customers, ultimately driving higher conversion rates and customer satisfaction. Key features of Waitwhile include integrated waitlists and appointment bookings, which allow businesses to manage all customer interactions in one centralized location. This feature not only increases operational efficiency but also enhances the employee experience by reducing the chaos often associated with managing customer flow. Additionally, the platform offers unrivaled customization options, enabling businesses to tailor the customer journey to their specific needs. This flexibility minimizes drop-offs and maximizes upsell opportunities, allowing businesses to capitalize on every customer interaction. Moreover, Waitwhile's best-in-class API and integrations facilitate seamless connectivity with existing technology stacks, ensuring that businesses can automate their workflows without disrupting their current systems. The platform's user-friendly interface is designed for ease of use, allowing administrators to configure settings quickly, employees to get started with minimal training, and customers to navigate the system effortlessly. This focus on user experience sets Waitwhile apart from other queue management solutions, making it a preferred choice for organizations looking to enhance their service delivery. In summary, Waitwhile stands out as a comprehensive queue management and appointment scheduling platform that not only improves operational efficiency but also enriches the customer experience. By leveraging its advanced features and capabilities, businesses can transform how they manage customer interactions, ultimately leading to increased satisfaction and loyalty.

Product Website

Seller

Waitwhile, Inc

Discussions

Waitwhile Community

Languages Supported

English

Overview by

Christoffer Klemming (Marketer & Product Manager)

Pricing

Pricing provided by Waitwhile.

Enterprise

Per Year

View More Pricing Information

Waitwhile Integrations

(5)

Verified by Waitwhile

Waitwhile Media

Waitwhile Demo - Remote queue & appointment scheduling – empower your customers

Let customers join a virtual queue or schedule an appointment from anywhere. Reduce walk-ins, manage foot traffic efficiently, and improve the guest experience with self-service booking.

Waitwhile Demo - Waitlist & booking management – manage all in one platform

Keep track of waitlisted customers and scheduled bookings in one place. Automatically notify guests when it’s their turn, reducing walkaways and improving customer satisfaction.

Waitwhile Demo - Two-way messaging & notifications – engage customers seamlessly

Communicate with customers through SMS, email, and chat. Send appointment reminders, answer questions, and reduce no-shows with automated notifications.

Waitwhile Demo - Calendar & staff scheduling – streamline availability

View your team’s schedule at a glance, assign appointments efficiently, and keep operations running smoothly with a shared calendar.

Waitwhile Demo - Analytics & reporting – optimize with real-time insights

Gain real-time insights into customer flow, wait times, and staff performance. Optimize operations and improve service efficiency with actionable reports.

Waitwhile Demo - Integrations & API – connect with your favorite tools

Connect Waitwhile with the apps you already use, including CRM, POS, Calendar, Ticket Manager, Slack channel, Website, App, and more. Automate workflows and sync customer data effortlessly.

Ever wondered how Waitwhile works? Waitwhile is a customizable cloud-based queue management and appointment scheduling platform that organizations can use to create the perfect end-to-end customer journeys with waitlists, appointments, mess

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Nelson S.

Student Counseling Specialist

Mid-Market (51-1000 emp.)

1/17/2022

"WaitWhile has greatly improved my client's ability to scheduled appointment that works for them."

4.5/5

What do you like best about Waitwhile?

Ease of use, clean interface, timely updates. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

I haven't been able to fully integrate it into my work calendar yet. Review collected by and hosted on G2.com.

Recommendations to others considering Waitwhile:

Fantastic software helps manage your day to day operations through bookings. Provides great information reports for a quick picture of how clients use the system. And it's got very good customization options. Review collected by and hosted on G2.com.

What problems is Waitwhile solving and how is that benefiting you?

I work in a college seeing so students like to drop in and that's great. But, regular appointments are much easier to manage with WaitWhile. Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

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Thank you for sharing your feedback, Nelson! We're so glad to hear you're happy with the product and found it easy to use. If you ever need any tech support, feel free to drop us a line at: hello@waitwhile.com or reach out to our Customer Success Team through the chat.

Verified User in Museums and Institutions

Mid-Market (51-1000 emp.)

4/22/2022

"Good Product"

4/5

What do you like best about Waitwhile?

The end user experience was great for what we needed to use this product for. It was easy to use for guests, and we were able to get the information and communicate with them as needed. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

Setting up was a little difficult to navigate through. Customization and different lists were a little confusing at times. Also when we needed to update, it was not intuitive on where you needed to go to make changes. Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

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Thank you for sharing your feedback! We're super happy to hear that you found our product helpful. We're here for you if you need anything.

Terence H.

Sales Associate

Small-Business (50 or fewer emp.)

1/27/2022

"Overall Experience"

5/5

What do you like best about Waitwhile?

Very useful and nicely structured system, useful for line management. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

In the dropdown menu when I choose the service required, when I select "Other" there's no text box to elaborate. Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

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Thank you for sharing your feedback, Terence! We're super happy to hear that you found our product helpful. We're here for you if you need anything.

Verified User in Civic & Social Organization

Mid-Market (51-1000 emp.)

7/15/2022

"Great tracking software"

5/5

What do you like best about Waitwhile?

Ease of use is great and the archive feature is good as well. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

Occasionally it auto logs the "customer" and we still have not figured out why it does that. Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

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Thank you for sharing your feedback! We're super happy to hear that you found our product helpful. We're here for you if you need anything.

Shabelly C.

Receptionist

Enterprise (> 1000 emp.)

10/22/2021

"Great tool for the office!"

5/5

What do you like best about Waitwhile?

This tool is simple and easy on all sides. Once our people take a look, they find it easy to maneuver. And on our side, I can place notes to help our supervisors prepare before coming out to greet our clients. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

It works well; most faults I find are simply a language barrier on our side. Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

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Thank you, Shabelly! We really appreciate you sharing your Waitwhile experience. It's great to hear that you find our product helpful and easy to use!

fay k.

Receptionist

Small-Business (50 or fewer emp.)

3/9/2022

"Great system!"

5/5

What do you like best about Waitwhile?

It calculates wait time so efficiently. Love it!!! Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

NO problems!! Love everything about waitwhile!! Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

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Thank you very much for your positive review, Fay! We're thrilled to hear you're happy with the product and found it easy to use. Feel free to drop us a line at: hello@waitwhile.com if you need anything.

Kiara G.

Counselor

Small-Business (50 or fewer emp.)

2/2/2022

"Experience with Waitwhile"

5/5

What do you like best about Waitwhile?

The ease of the website. The ability to go back and check for students that visited previously. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

N/A...there really is not anything that I personally do not like. Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

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Thank you for sharing your feedback, Kiara! We're super happy to hear that you found our product helpful. We're here for you if you need anything.

Katie G.

Senior Manager, Foster and Adoptions

Small-Business (50 or fewer emp.)

12/27/2021

"Helping Us Save Animals"

5/5

What do you like best about Waitwhile?

Waitwhile is simple to use on both ends, and allows us to collect the information we need to handle Adoption Browsing appointments appropriately. I especially like communicating directly with people on the wait list - we can send them applications and information while they wait to enter the building, which makes us more efficient! Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

We occasionally have issues with Waitwhile if we get disconnected from the Internet while using it, but honestly it is a great service. Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

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Thank you for your review, Katie! We're thrilled to hear that you had a great experience with Waitwhile and that you found the product to be simple to use. We're here for you if you need anything.

S K.

Animal care tech

Small-Business (50 or fewer emp.)

4/20/2022

"Very helpful at the shelter I work."

5/5

What do you like best about Waitwhile?

We are able to text people about their appointment. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

There is a limit on the text messages to people.

The waitlist for who is first is not always acurate. Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

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Thank you for sharing your feedback! We're happy to hear that you found our product helpful. We're here for you if you need anything.

Verified User in Public Relations and Communications

Mid-Market (51-1000 emp.)

10/6/2021

"Easy Access to Multiple Appointments"

5/5

What do you like best about Waitwhile?

I like that Waitwhile allows for multiple appointments to be made for different people, as it is really useful for multiple people to use the platform at the same time in a business such as the one I work at. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

Sometimes the program does some strange things, like take appointments off or moves them without me touching them, but it is usually always fixed pretty quickly. Review collected by and hosted on G2.com.

What problems is Waitwhile solving and how is that benefiting you?

I am able to use Waitwhile to schedule people in a more effective manner that fits with everyone's schedule at work. We are only allowed so many customers an hour through the entire facility due to COVID right now, and it helps me see if an appointment can be made on a certain day and time or not very easily. Review collected by and hosted on G2.com.