Waitwhile Reviews & Product Details

Waitwhile is a user-friendly queue management and appointment scheduling solution designed to help businesses optimize their operations and enhance customer experiences. By offering virtual waitlists and seamless appointment scheduling, Waitwhile enables organizations to manage customer flow efficiently, ensuring that both walk-ins and scheduled appointments are handled with ease. This platform is particularly beneficial for businesses that rely on in-person interactions, such as retail stores, restaurants, and service providers. The target audience for Waitwhile includes businesses of all sizes that seek to improve customer engagement and streamline their operational processes. From large retailers like Best Buy and Louis Vuitton to boutique service providers, Waitwhile caters to a diverse range of industries. The platform is particularly useful in scenarios where customer wait times can lead to frustration or lost sales opportunities. By implementing Waitwhile, businesses can create a more organized and pleasant experience for their customers, ultimately driving higher conversion rates and customer satisfaction. Key features of Waitwhile include integrated waitlists and appointment bookings, which allow businesses to manage all customer interactions in one centralized location. This feature not only increases operational efficiency but also enhances the employee experience by reducing the chaos often associated with managing customer flow. Additionally, the platform offers unrivaled customization options, enabling businesses to tailor the customer journey to their specific needs. This flexibility minimizes drop-offs and maximizes upsell opportunities, allowing businesses to capitalize on every customer interaction. Moreover, Waitwhile's best-in-class API and integrations facilitate seamless connectivity with existing technology stacks, ensuring that businesses can automate their workflows without disrupting their current systems. The platform's user-friendly interface is designed for ease of use, allowing administrators to configure settings quickly, employees to get started with minimal training, and customers to navigate the system effortlessly. This focus on user experience sets Waitwhile apart from other queue management solutions, making it a preferred choice for organizations looking to enhance their service delivery. In summary, Waitwhile stands out as a comprehensive queue management and appointment scheduling platform that not only improves operational efficiency but also enriches the customer experience. By leveraging its advanced features and capabilities, businesses can transform how they manage customer interactions, ultimately leading to increased satisfaction and loyalty.

Product Website

Seller

Waitwhile, Inc

Discussions

Waitwhile Community

Languages Supported

English

Overview by

Christoffer Klemming (Marketer & Product Manager)

Pricing

Pricing provided by Waitwhile.

Enterprise

Per Year

View More Pricing Information

Waitwhile Integrations

(5)

Verified by Waitwhile

Waitwhile Media

Waitwhile Demo - Remote queue & appointment scheduling – empower your customers

Let customers join a virtual queue or schedule an appointment from anywhere. Reduce walk-ins, manage foot traffic efficiently, and improve the guest experience with self-service booking.

Waitwhile Demo - Waitlist & booking management – manage all in one platform

Keep track of waitlisted customers and scheduled bookings in one place. Automatically notify guests when it’s their turn, reducing walkaways and improving customer satisfaction.

Waitwhile Demo - Two-way messaging & notifications – engage customers seamlessly

Communicate with customers through SMS, email, and chat. Send appointment reminders, answer questions, and reduce no-shows with automated notifications.

Waitwhile Demo - Calendar & staff scheduling – streamline availability

View your team’s schedule at a glance, assign appointments efficiently, and keep operations running smoothly with a shared calendar.

Waitwhile Demo - Analytics & reporting – optimize with real-time insights

Gain real-time insights into customer flow, wait times, and staff performance. Optimize operations and improve service efficiency with actionable reports.

Waitwhile Demo - Integrations & API – connect with your favorite tools

Connect Waitwhile with the apps you already use, including CRM, POS, Calendar, Ticket Manager, Slack channel, Website, App, and more. Automate workflows and sync customer data effortlessly.

Ever wondered how Waitwhile works? Waitwhile is a customizable cloud-based queue management and appointment scheduling platform that organizations can use to create the perfect end-to-end customer journeys with waitlists, appointments, mess

G2 reviews are authentic and verified.

Here's how.

Riley S.

Co-founder

Small-Business (50 or fewer emp.)

4/22/2022

"Literally changed our business"

4.5/5

What do you like best about Waitwhile?

We knew a check-in system would help our line management issues but we didn't expect that it would completely revolutionize our business for the better. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

The service has gone down on us a few times in the 7 months we've been using it. Overall it's been very good. Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

edit

Thank you very much for your positive review, Riley! We're thrilled to hear you're happy with the product. If you ever need any tech support, feel free to drop us a line at: hello@waitwhile.com or reach our to our Customer Success Team through the chat.

Peter W.

Small-Business (50 or fewer emp.)

10/27/2021

"Honestly, an indispensable tool for any small business or artisan hobbyist with high demand."

5/5

What do you like best about Waitwhile?

I use Waitwhile for both customers in the USA and customers from over 35 other countries so far. I love the transparency of the Waitwhile waitlist. Any customer can see where they are on the list with so many options like automatic notifications, both SMS and email. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

There is a learning curve to find some of the features. But the help is super responsive whenever you get stuck. Sometimes within minutes, you can get answers. Most features are pretty straightforward. Heck, I only use a small portion of the features they provide me. I figure there is no reason to use a feature that I don't need. Review collected by and hosted on G2.com.

Recommendations to others considering Waitwhile:

Look around to other waitlists online. They are hard to find and even harder to find a waitlist with all the features that Waitwhile brings to the table. Perfect for small bespoke businesses or hobbyists and those with a need to be transparent. Review collected by and hosted on G2.com.

What problems is Waitwhile solving and how is that benefiting you?

1) Maximum Capacity limits, 2) Transparency for all customers, and 3) International customer self-signup. The Waitwhile waitlist solved one HUGE problem that I had with another waitlist I had used.....automatic maximum capacity (maximum limit). Because I am a super small artisan-based hobbyist, I can not allow my waitlist to remain open 24/7. This was the number one reason I switched to WaitWhile. The demand is a bit too much for me. Waitwhile allows me the ability to cap off and shut down my waitlist whenever I need to. Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

edit

Thank you for taking the time to share your feedback, Peter! Amazing to hear that you had a great experience with Waitwhile and our customer success team. We're so glad that our platform helped you resolve your capacity management issues!

Lauren Victoria B.

Returns and Exchanges Co Worker

Small-Business (50 or fewer emp.)

1/16/2022

"Exceptional time management"

4.5/5

What do you like best about Waitwhile?

Wait while is a great program for triaging your clients for the day. It not only allows the customers a look into what to expect when visiting but it organizes and allows movement throughout a busy schedule allowing for an inside look at time management and optimization of all tasks surrounding the day. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

Occasionally there are glitches that make it look like your appointments have not been completed and they duplicate or stick around after service . But it's few and far between . Which can mess with the time stamps showing how long your appointments range Review collected by and hosted on G2.com.

Recommendations to others considering Waitwhile:

This is a Great time management aid Review collected by and hosted on G2.com.

What problems is Waitwhile solving and how is that benefiting you?

We are able to give customers a time frame for service rather then an unexpected wait time. They can also specify what they are there for allowing for optimal and prompt service during transactions . Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

edit

Thank you for your review, Lauren! We're thrilled to hear that you had a great experience with Waitwhile. We're here for you if you need anything.

Verified User in Retail

Mid-Market (51-1000 emp.)

4/15/2022

"EFFECTIVE"

4.5/5

What do you like best about Waitwhile?

It very effective in keeping track of customers. Based on the needs of the business, Waitwhile is very effective in administering the desired message, regarding "Chest -of- drawer safety. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

customer resistance. Customers asking "what for?" Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

edit

Thank you for sharing your feedback! We're super happy to hear that you found our product helpful and effective. We're here for you if you need anything.

allissa K.

Customer Operations and Payments Manager

Small-Business (50 or fewer emp.)

10/24/2021

"Great Tool for Business"

5/5

What do you like best about Waitwhile?

Waitwhile has been an excellent tool for us as we expand our e-commerce service offering. I enjoy that the tool is updated regularly based on our feedback and our business needs. The round tables have been great for providing feedback on what additional functionality our business needs, and it is refreshing to see this feedback put into action. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

The messaging limitation. At times we use the service to troubleshoot with our customers, and it becomes a challenge when we run out of messages for the customer. Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

edit

Thanks for your positive review, Allissa! We really appreciate you taking the time to share your Waitwhile experience. It's great to hear that you found our product helpful!

Martha K.

returns/ exchange worker

Small-Business (50 or fewer emp.)

4/26/2022

"User friendly waitlist software!"

4.5/5

What do you like best about Waitwhile?

How easy it is to navigate and the flow of the software! Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

I find it least helpful that we are not able to edit the amount of bookings a day Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

edit

Thanks for your positive review, Martha! We really appreciate you taking the time to share your Waitwhile experience. It's great to hear that you find our product helpful!

Michael P.

Head of Training

Mid-Market (51-1000 emp.)

1/13/2022

"Seamless Service!"

5/5

What do you like best about Waitwhile?

I enjoyed the fact that it was very easy to set up. Not only was it user friendly, but they did allocate time to give me a quick demo of how to go over WaitWhile. A brilliant initiative was that they partnered with some of the malls and that's how we came across this service. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

There could have been a way for us to allocate multiple emails onto a single mega account. IE: Having a Lacoste Waitwhile master account and allowed access to separate portions of the service for 17 stores lets say. Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

edit

Thanks for your positive review, Michael! We really appreciate you taking the time to share your Waitwhile experience. It's great to hear that you found our product helpful and easy to use! Feel free to drop us a line at: hello@waitwhile.com if you need anything.

Kristina S.

Enterprise (> 1000 emp.)

4/8/2022

"The best management queue system around!"

5/5

What do you like best about Waitwhile?

I love that it is so user-friendly. I love that I can see the cancellations and book for a parent on the spot. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

So far, I haven't noticed anything that I dislike. Review collected by and hosted on G2.com.

Recommendations to others considering Waitwhile:

It is great to keep appointments organized especially while minimizing walk-ins. We can remind parents before their appointment to bring certain documents. Review collected by and hosted on G2.com.

What problems is Waitwhile solving and how is that benefiting you?

Just keeping walk-ins to a bare minimum by parents utilizing this system. We are working more efficiently and parents aren't waiting outside in a long line. Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

edit

Thank you for sharing your feedback, Kristina! We're so glad to hear you're happy with the product and found it easy to use. If you ever need any tech support, feel free to drop us a line at: hello@waitwhile.com or reach out to our Customer Success Team through the chat.

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

7/25/2022

"Excellent Customer Service"

5/5

What do you like best about Waitwhile?

WaitWhile has impeccable customer service and the software they have crafted is flexible enough to meet a variety of booking needs. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

There is nothing I dislike about WaitWhile. I would have said "no complaints" but the survey software here on G2 wants a minimum number of characters. :-) Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

edit

Thank you for sharing your positive feedback! It's great to hear you're happy with the product and our customer service. If you ever need any tech support, feel free to drop us a line at: hello@waitwhile.com or reach out to our Customer Success Team through the chat.