Waitwhile Reviews & Product Details

Waitwhile is a user-friendly queue management and appointment scheduling solution designed to help businesses optimize their operations and enhance customer experiences. By offering virtual waitlists and seamless appointment scheduling, Waitwhile enables organizations to manage customer flow efficiently, ensuring that both walk-ins and scheduled appointments are handled with ease. This platform is particularly beneficial for businesses that rely on in-person interactions, such as retail stores, restaurants, and service providers. The target audience for Waitwhile includes businesses of all sizes that seek to improve customer engagement and streamline their operational processes. From large retailers like Best Buy and Louis Vuitton to boutique service providers, Waitwhile caters to a diverse range of industries. The platform is particularly useful in scenarios where customer wait times can lead to frustration or lost sales opportunities. By implementing Waitwhile, businesses can create a more organized and pleasant experience for their customers, ultimately driving higher conversion rates and customer satisfaction. Key features of Waitwhile include integrated waitlists and appointment bookings, which allow businesses to manage all customer interactions in one centralized location. This feature not only increases operational efficiency but also enhances the employee experience by reducing the chaos often associated with managing customer flow. Additionally, the platform offers unrivaled customization options, enabling businesses to tailor the customer journey to their specific needs. This flexibility minimizes drop-offs and maximizes upsell opportunities, allowing businesses to capitalize on every customer interaction. Moreover, Waitwhile's best-in-class API and integrations facilitate seamless connectivity with existing technology stacks, ensuring that businesses can automate their workflows without disrupting their current systems. The platform's user-friendly interface is designed for ease of use, allowing administrators to configure settings quickly, employees to get started with minimal training, and customers to navigate the system effortlessly. This focus on user experience sets Waitwhile apart from other queue management solutions, making it a preferred choice for organizations looking to enhance their service delivery. In summary, Waitwhile stands out as a comprehensive queue management and appointment scheduling platform that not only improves operational efficiency but also enriches the customer experience. By leveraging its advanced features and capabilities, businesses can transform how they manage customer interactions, ultimately leading to increased satisfaction and loyalty.

Product Website

Seller

Waitwhile, Inc

Discussions

Waitwhile Community

Languages Supported

English

Overview by

Christoffer Klemming (Marketer & Product Manager)

Pricing

Pricing provided by Waitwhile.

Enterprise

Per Year

View More Pricing Information

Waitwhile Integrations

(5)

Verified by Waitwhile

Waitwhile Media

Waitwhile Demo - Remote queue & appointment scheduling – empower your customers

Let customers join a virtual queue or schedule an appointment from anywhere. Reduce walk-ins, manage foot traffic efficiently, and improve the guest experience with self-service booking.

Waitwhile Demo - Waitlist & booking management – manage all in one platform

Keep track of waitlisted customers and scheduled bookings in one place. Automatically notify guests when it’s their turn, reducing walkaways and improving customer satisfaction.

Waitwhile Demo - Two-way messaging & notifications – engage customers seamlessly

Communicate with customers through SMS, email, and chat. Send appointment reminders, answer questions, and reduce no-shows with automated notifications.

Waitwhile Demo - Calendar & staff scheduling – streamline availability

View your team’s schedule at a glance, assign appointments efficiently, and keep operations running smoothly with a shared calendar.

Waitwhile Demo - Analytics & reporting – optimize with real-time insights

Gain real-time insights into customer flow, wait times, and staff performance. Optimize operations and improve service efficiency with actionable reports.

Waitwhile Demo - Integrations & API – connect with your favorite tools

Connect Waitwhile with the apps you already use, including CRM, POS, Calendar, Ticket Manager, Slack channel, Website, App, and more. Automate workflows and sync customer data effortlessly.

Ever wondered how Waitwhile works? Waitwhile is a customizable cloud-based queue management and appointment scheduling platform that organizations can use to create the perfect end-to-end customer journeys with waitlists, appointments, mess

G2 reviews are authentic and verified.

Here's how.

Jimmie T.

Practice Manager

Small-Business (50 or fewer emp.)

4/17/2022

"Love this modern day customer service tool"

5/5

What do you like best about Waitwhile?

I love waitwhile because it allows you to control the chaos! During Covid people stayed home more and noticed health issues with pets, causing a huge influx in patients to be seen. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

Absolutely nothing. I have no complaints. The approximated wait times are not accurate but we just turn that feature off and it works perfectly for us. 10 out of 10 recommended Review collected by and hosted on G2.com.

Recommendations to others considering Waitwhile:

Do it! You will hate it at first, but realize later on the jewel it really is. Review collected by and hosted on G2.com.

What problems is Waitwhile solving and how is that benefiting you?

Controlling the chaos! Covid caused mass numbers of patients to be seen. This helps our employees and patients by respecting their time. I would not get rid of this jewel! Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

edit

Thank you for sharing your feedback, Jimmie! We're super happy to hear that you found our product helpful. We're here for you if you need anything.

Trish S.

Latin American Business Consultant/Spanish VO Talent & Translator

Small-Business (50 or fewer emp.)

1/24/2022

"Waitwhile rocks your business!"

5/5

What do you like best about Waitwhile?

Waitwhile was easy to install, my clients from ages 16 to 80 love the easy to use design and my employees love the fact they can contact and get immediate responses from the support team as needed. Due to Covid tracking, I was forced to start taking appointments. For 50 years our family business was a walk in shop. I was scared we would lose customers by changing the business model. Waitwhile made it easy. I can even export the information and run reports. The staff is very attentive and professional and the updates are made based on feedback from us that keeps improving the system. It was pretty much a seamless transition and our business is rocking in Cleveland! Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

Could use a little more centralized control for Owner vs. resources. In other words so manager can control resources only see activity that pertains to them...ie notification settings should be controlled by manager only. Review collected by and hosted on G2.com.

What problems is Waitwhile solving and how is that benefiting you?

We definitely solved the Covid requirements of controlling the amount of people in our shop and tracking names. We solved the waiting time during high traffic flow. We gained clients from shops that are used to appointments in other words most that prefer controlling their daily schedule and made it easier for employees to take breaks and vacations...they are happier and produce better. Finally, it provides me the information to allow me to close my register and books every night with ease as I can track names and payments to balance out my register at any time. Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

edit

Thank you for sharing your feedback, Trish! We're so glad to hear you're happy with the product and found it easy to use. If you ever need any tech support, feel free to drop us a line at: hello@waitwhile.com or reach out to our Customer Success Team through the chat.

LaTia H.

Judicial Assistant 2

Mid-Market (51-1000 emp.)

2/7/2022

"Simple, yet quite effective!"

5/5

What do you like best about Waitwhile?

Using Waitwhile takes the guesswork out of tracking clients! It is a very user-friendly platform, and I love that the list can be made public. It allows those in line to know where they are on the list easily. I enjoy the feature of notifying next in line by text or email. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

I cannot honestly think of a feature that I currently dislike about Waitwhile. It's simple and easy to use and does not have a significant learning curve. There are other sites like it, but often they are too complicated for everyday use. Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

edit

Thank you very much for your positive review, LaTia! We're thrilled to hear you're happy with the product and found it easy to use. Feel free to drop us a line at: hello@waitwhile.com if you need anything.

Verified User in Higher Education

Small-Business (50 or fewer emp.)

10/13/2022

"fair price, lots of customization, simple to use, good user experience"

5/5

What do you like best about Waitwhile?

my title says it all. This tool has all that we want for our queuing needs and loads of features we haven't needed to touch. Top marks for their customer service, too! Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

A strength is that it's got more customization than we'd ever need. A drawback (not a complaint) is navigating through features we don't use. Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

edit

Thank you for sharing your positive feedback! It's great to hear you're happy with the product and found it simple to use.

Maryam N.

Returns and exchanges coworker

Small-Business (50 or fewer emp.)

4/25/2022

"Very easy to use and very easy to understand the concept of the WaitWhile."

5/5

What do you like best about Waitwhile?

Having different options for taking peoples out of the list in order to serve them on different counter or while they are waiting on the virtual line but instead they are enjoying their shopping and whenever ready just receive a text by we ready to serve you :) Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

When it glitches and assigns to different counter or doesnt remove person from the waitlist also when people trying to add their information its shows other people name which i feel some people might take advantage of it instead they use someone elses name. Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

edit

Thank you for sharing your positive feedback, Maryam! We 're glad to hear you're happy with the product and found it easy to use. If you ever need any tech support, feel free to drop us a line at: hello@waitwhile.com or reach out to our Customer Success Team through the chat.

Stacey D.

President/CEO

Small-Business (50 or fewer emp.)

2/25/2022

"Waitwhile was a GIFT for our Holiday event this year!"

5/5

What do you like best about Waitwhile?

The platform was reasonably intuitive, and we could get it up and running quickly. We used Waitwhile to create a virtual line for guests to make an appointment to get a photo with Santa Claus and reserve a ride on a carnival train during our annual community event. We implemented this program as a public health measure, but it worked so well and was so efficient we plan to use it every year! Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

There was a little bit of confusion (on our part) with how we initially set up our event appointments, but after a quick chat with Waitwhile staffers, we were able to sort our issue. Review collected by and hosted on G2.com.

What problems is Waitwhile solving and how is that benefiting you?

Before using Waitwhile our event guests were stuck in line for hours waiting on an activity instead of participating in the event and having fun. Once we deployed the Waitwhile system, people could sign up for a time that worked for them to participate in limited capacity activities and they never had to wait in line. The feedback from guests was phenomenal. Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

edit

Thank you for sharing your feedback, Stacey! We're super happy to hear that you found our product helpful. We're here for you if you need anything.

Melody F.

Operator/relief receptionist

Mid-Market (51-1000 emp.)

1/26/2022

"Fast and easy!"

5/5

What do you like best about Waitwhile?

It's very simple to use, and it helps to keep alerting people in an organized fashion. That way, we can assist the public accordingly. I'm glad it can alert them as well with a Thank You text too when they leave. The visibility is also great showing patrons in order and the different departments. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

Sometimes it gives a failed alert notice if the person does not have access to a cell phone number to provide. But that's okay; we use an alternative number when that happens. Review collected by and hosted on G2.com.

Recommendations to others considering Waitwhile:

I would recommend Waitwahile for other organizations and companies to help facilitate public traffic when entering their business. Review collected by and hosted on G2.com.

What problems is Waitwhile solving and how is that benefiting you?

At the moment, there might be wi-fi interference and sometimes need to refresh the window for it to work again. Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

edit

Thank you very much for your positive review, Melody! We're thrilled to hear you're happy with the product and found it easy to use. Feel free to drop us a line at: hello@waitwhile.com if you need anything.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

10/7/2022

"Easy to use and very efficient"

4.5/5

What do you like best about Waitwhile?

Notifies patients of their appointments and allows us to communicate via text/email Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

i can't fix my mistakes without the patient being notified Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

edit

Thank you for sharing your positive feedback! We 're glad to hear you're happy with the product and found it easy to use.

Jagadis P.

Product Specialist

Enterprise (> 1000 emp.)

5/28/2022

"Enrich your customer experience during unwanted waiting hours"

4/5

What do you like best about Waitwhile?

Ease of use for customers, easy to join the community and be on the queue with different experiences altogether. It also helps in ensuring transparency between customers and they have full information regarding their wait time. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

Wait while is a really good product but sometimes this wait can be long enough that the customer experience fails after all customer wants services that they desire. Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

edit

Thank you for sharing your positive feedback, Jagadis! We 're glad to hear you're happy with the product and found it easy to use. If you ever need any tech support, feel free to drop us a line at: hello@waitwhile.com or reach out to our Customer Success Team through the chat.

Shana S.

Customer Service

Mid-Market (51-1000 emp.)

10/14/2022

"I love it and customers also love it!"

5/5

What do you like best about Waitwhile?

Customers can leave the waiting area and come back when texted Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

touchscreen is very sensitive and misspellings happen all the time Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

edit

Thank you for sharing your positive feedback, Shana!It's amazing to hear that you and your customers love our product. If you ever need any tech support, feel free to drop us a line at: hello@waitwhile.com or reach out to our Customer Success Team through the chat.