Waitwhile Reviews & Product Details

Waitwhile is a user-friendly queue management and appointment scheduling solution designed to help businesses optimize their operations and enhance customer experiences. By offering virtual waitlists and seamless appointment scheduling, Waitwhile enables organizations to manage customer flow efficiently, ensuring that both walk-ins and scheduled appointments are handled with ease. This platform is particularly beneficial for businesses that rely on in-person interactions, such as retail stores, restaurants, and service providers. The target audience for Waitwhile includes businesses of all sizes that seek to improve customer engagement and streamline their operational processes. From large retailers like Best Buy and Louis Vuitton to boutique service providers, Waitwhile caters to a diverse range of industries. The platform is particularly useful in scenarios where customer wait times can lead to frustration or lost sales opportunities. By implementing Waitwhile, businesses can create a more organized and pleasant experience for their customers, ultimately driving higher conversion rates and customer satisfaction. Key features of Waitwhile include integrated waitlists and appointment bookings, which allow businesses to manage all customer interactions in one centralized location. This feature not only increases operational efficiency but also enhances the employee experience by reducing the chaos often associated with managing customer flow. Additionally, the platform offers unrivaled customization options, enabling businesses to tailor the customer journey to their specific needs. This flexibility minimizes drop-offs and maximizes upsell opportunities, allowing businesses to capitalize on every customer interaction. Moreover, Waitwhile's best-in-class API and integrations facilitate seamless connectivity with existing technology stacks, ensuring that businesses can automate their workflows without disrupting their current systems. The platform's user-friendly interface is designed for ease of use, allowing administrators to configure settings quickly, employees to get started with minimal training, and customers to navigate the system effortlessly. This focus on user experience sets Waitwhile apart from other queue management solutions, making it a preferred choice for organizations looking to enhance their service delivery. In summary, Waitwhile stands out as a comprehensive queue management and appointment scheduling platform that not only improves operational efficiency but also enriches the customer experience. By leveraging its advanced features and capabilities, businesses can transform how they manage customer interactions, ultimately leading to increased satisfaction and loyalty.

Product Website

Seller

Waitwhile, Inc

Discussions

Waitwhile Community

Languages Supported

English

Overview by

Christoffer Klemming (Marketer & Product Manager)

Pricing

Pricing provided by Waitwhile.

Enterprise

Per Year

View More Pricing Information

Waitwhile Integrations

(5)

Verified by Waitwhile

Waitwhile Media

Waitwhile Demo - Remote queue & appointment scheduling – empower your customers

Let customers join a virtual queue or schedule an appointment from anywhere. Reduce walk-ins, manage foot traffic efficiently, and improve the guest experience with self-service booking.

Waitwhile Demo - Waitlist & booking management – manage all in one platform

Keep track of waitlisted customers and scheduled bookings in one place. Automatically notify guests when it’s their turn, reducing walkaways and improving customer satisfaction.

Waitwhile Demo - Two-way messaging & notifications – engage customers seamlessly

Communicate with customers through SMS, email, and chat. Send appointment reminders, answer questions, and reduce no-shows with automated notifications.

Waitwhile Demo - Calendar & staff scheduling – streamline availability

View your team’s schedule at a glance, assign appointments efficiently, and keep operations running smoothly with a shared calendar.

Waitwhile Demo - Analytics & reporting – optimize with real-time insights

Gain real-time insights into customer flow, wait times, and staff performance. Optimize operations and improve service efficiency with actionable reports.

Waitwhile Demo - Integrations & API – connect with your favorite tools

Connect Waitwhile with the apps you already use, including CRM, POS, Calendar, Ticket Manager, Slack channel, Website, App, and more. Automate workflows and sync customer data effortlessly.

Ever wondered how Waitwhile works? Waitwhile is a customizable cloud-based queue management and appointment scheduling platform that organizations can use to create the perfect end-to-end customer journeys with waitlists, appointments, mess

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Lisa S.

Client Services Supervisor

Mid-Market (51-1000 emp.)

12/9/2022

"Great Program for Hospital Communication!"

5/5

What do you like best about Waitwhile?

Easy to use, logical formatting, and great way to communicate pertinent information about patients between multiple hospital departments. Also love how it helps the environment and we use less paper resources. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

I honestly cannot think of anything right now. I really enjoy using it and so do my coworkers! Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

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Thank you for sharing your positive feedback, Lisa! We 're glad to hear you're happy with the product and found it easy to use. If you ever need any tech support, feel free to drop us a line at: hello@waitwhile.com or reach out to our Customer Success Team through the chat.

John R.

Small-Business (50 or fewer emp.)

3/29/2023

"Great System - Very Useful"

5/5

What do you like best about Waitwhile?

This system was extremely helpful and useful for our needs. We were having issues with people bottlenecking at our POS and this worked out great! Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

Could use better onboarding, but, I eventually figured out what I needed to do. Review collected by and hosted on G2.com.

Shanea D.

Small-Business (50 or fewer emp.)

4/5/2023

"Medical Asst."

5/5

What do you like best about Waitwhile?

The most Helpful thing I love about Waitwhile is that we can keep the patients up to date on everything. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

There isn't mothing that I dislike about Waitwhile. Review collected by and hosted on G2.com.

Evelyne B.

Admissions Manager

Small-Business (50 or fewer emp.)

6/15/2022

"Reduce the stress"

5/5

What do you like best about Waitwhile?

The automatic emails that are sent to the clients in the queue Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

That mu region cannot have the text messages feature yet Review collected by and hosted on G2.com.

Recommendations to others considering Waitwhile:

use it today if you want to reduce anxiety with your clients Review collected by and hosted on G2.com.

What problems is Waitwhile solving and how is that benefiting you?

It solves for me the non-stop calls clients would make to ask when their turn would reach to be served and this has allowed the team the peace of mind to work with minimal interruptions from clients calling ALL THE TIME sometimes just to complain. so I can say our efficiency has increased because clients can see/track their wait time and stay patient until they are served and our turnaround time has improved our efficiency and also the clients are now happy which has boosted referrals and now the business is also having a higher close rate. this has improved our earnings. Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

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Thank you for sharing your positive feedback, Evelyne! It's amazing to hear our product helps reduce the anxiety with your clients and increase business efficiency.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

4/13/2023

"Waitwhile review"

5/5

What do you like best about Waitwhile?

Waithile makes working with customers much easier. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

The UI could be a bit misleading when customers are waiting. Review collected by and hosted on G2.com.

Mark S.

Enrollment Coordinator

Small-Business (50 or fewer emp.)

1/27/2022

"Waitwhile Is Great!"

4.5/5

What do you like best about Waitwhile?

The usability is straightforward, and it is pretty intuitive. We really enjoy the SMS cmposenet to commuicate with clients (parents). Customer support is excellent. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

Sometimes updates affect our ability to use the app effectively until support can resolve the issue. This is usually very brief. We would like to see alerts for SMS messaging. A chat box would be excellent. Review collected by and hosted on G2.com.

Recommendations to others considering Waitwhile:

You may want to consider the accessibility of the community. It seems that Waitwhile is much easier to use as an organization. It meets all of our scheduling and organizational needs, as well as planning and logistics. We get comments that it is not as accessible or user-friendly to the outside users of our community members. Review collected by and hosted on G2.com.

What problems is Waitwhile solving and how is that benefiting you?

Waitwhile has been instrumental in organizing our enrollment procedures for our school district. It has been one of the most effective tools to allow us to go online with enrolment processes. Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

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Thank you for the review, Mark! We really appreciate you sharing your Waitwhile experience. If you ever need any tech support, feel free to drop us a line at: hello@waitwhile.com or reach our to our Customer Success Team through the chat.

loren r.

Mid-Market (51-1000 emp.)

3/21/2023

"great experience"

5/5

What do you like best about Waitwhile?

Convenient, professional looking &easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

The process worked efficiently, so everything was great Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

12/19/2022

"Positive"

4.5/5

What do you like best about Waitwhile?

Student can schedule their own appointment with me. They can change their appointment without having to call me. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

Being limited on the number of times I can send the student a text message. I can't afford a site license since I am the only department that uses Wait While thus my number of text messages is limited. Also, I have not been able to get linked with Microsoft Outlook through Zapier and thus I have to run two separate calendars. Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

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Thank you for sharing your feedback! We're super happy to hear that you found our product helpful and fairly easy to use.

NADA Y.

DESIGN SONSULTANT

Mid-Market (51-1000 emp.)

1/25/2023

"EXELLENT SITE AND SO EASY TO NAVIGATE"

5/5

What do you like best about Waitwhile?

THE EASY ACCESS TO CLIENTS, AND ONCE THEY ARE HELPED EASILY TO TAKE OUT OF THE QUEUE MPLUS THE GREAT CUSTOMER SERVICE AND MANAGEMENTS Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

I LIKE EVERYTHING ABOUT WAITWHILE, NOTHING TO DISLIKE Review collected by and hosted on G2.com.

Jim M.

Software Administrator

Small-Business (50 or fewer emp.)

5/14/2022

"Streamlines Waiting for my Barbershop"

5/5

What do you like best about Waitwhile?

I absolutely love that I no longer have to Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

I absolutely love that I no longer have to use a whiteboard to keep track of my waiters. Waitwhile has been absolutely amazing in allowing people to check in manually and check in before they even get there. It helps me plan out my day. Review collected by and hosted on G2.com.

Recommendations to others considering Waitwhile:

Does not integrate with Square POS or appointments Review collected by and hosted on G2.com.

What problems is Waitwhile solving and how is that benefiting you?

It has really helped me keep track of my overall wait time with its analytics. Also, people don't have to get to my shop to check in. They can do it from my website or the personal link from Waitwhile. Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

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Thanks for your positive review, Jim! We really appreciate you taking the time to share your Waitwhile experience. It's great to hear that you find our product helpful! We're here for you if you need anything.