Userlytics Reviews & Product Details

Userlytics is a full featured state of the art user experience research platform with a global participant group of more than 2 million panelists. Since 2009, Userlytics has been helping enterprises and agencies improve the user and customer experience of their websites, apps and prototypes. With a scalable pricing model and a diverse worldwide panel, Userlytics allows brands to run both moderated and unmoderated usability studies with as many or as few participants as they choose. In addition to its testing services, Userlytics offers a variety of optional professional services including senior UX Consultants in both Europe (Madrid) and the U.S. (San Diego & Miami). The team can help clients achieve actionable UX insights, including through the use of our proprietary ULX Score, a benchmarking platform for measuring a 360º view of Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity and Appearance.

Product Website

Seller

Userlytics

Discussions

Userlytics Community

Languages Supported

Danish, German, English, Estonian, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified), Chinese (Traditional)

Product Description

Userlytics provides a platform for DIY remote user testing, usability testing, and user experience (UX) testing, as well as optional services such as test design, review and in-line video annotation of key events and comments, a High Light Reel, and an Executive Summary Report with recommendations.

Overview by

Gabriel Rivas-Micoud (Senior Corporate Account Executive & Strategic Partnerships Director at Userlytics Corporation)

Pricing

Pricing provided by Userlytics.

Try Userlytics for Free

Free Trial

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Userlytics Integrations

(2)

Verified by Userlytics

Userlytics Media

Userlytics Demo - Simplified study creation

With our new and improved study builder, creating your UX studies and segmenting them by project has never been easier. Just follow the simple, step-by-step guide and you'll be testing your digital products with your target audience in no time.

Userlytics Demo - Testing for all digital assets on desktop and mobile devices

Conduct usability studies of websites, mobile apps, desktop applications, prototypes, and competitor assets. Choose to conduct studies on desktop or mobile devices to provide a more flexible testing experience for participants.

Userlytics Demo - Streamlined, intuitive user interface

Meet PAM – Userlytics new and improved Project and Account Management system. PAM has been designed to make it easier than ever to manage your accounts, segment studies and projects, assign different user roles, and manage external stakeholder access and viewing/editing capabilities through the n...

Userlytics Demo - Cardsorting and Tree testing

Userlytics offers tree testing and card sorting tools to optimize website navigation and content organization. These features help researchers understand user behavior and preferences, leading to improved user experiences.

Say goodbye to guesswork and hello to smarter, more effective decision-making with Userlytics’ AI UX Analysis tool – the ultimate solution for businesses looking to enhance their digital performance! With the power of artificial intelligence at your fingertips, you can now automatically uncover a...

See how Userlytics unifies unmoderated and moderated testing, global recruiting, and rapid analysis. Launch studies fast on web or mobile, capture video with transcripts, and share highlight reels that drive product decisions.

Run unmoderated tests at scale with Userlytics. Build screeners, set quotas, and recruit globally in minutes. Track task success, paths, and qualitative feedback—then export clips and notes to align teams quickly.

Host moderated interviews inside Userlytics. Schedule sessions, invite observers, use backroom chat, and timestamp insights live. Create clips and summaries to speed handoffs between Research, Product, and Design.

Recruit the right participants with Userlytics. Use our global panel or BYO users, target demographics, and manage incentives and consent. Built-in quality checks help ensure fit, diversity, and reliable results.

Turn sessions into action with Userlytics. Auto transcripts, tagging, themes, and highlight reels make synthesis fast. Share concise, evidence-backed reports that connect insights to roadmap decisions.

Official Downloads

(5)

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The Subscription Economy: Unlocking the Power of User Research to Drive Growth and Retention in SaaS

Should UX Designers Be Doing Research or Should That Be Left Only To UX Researchers?

A Match Made in Heaven: UX Research and Product-Led Growth

G2 reviews are authentic and verified.

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Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

8/7/2023

"Easy to use"

3.5/5

What do you like best about Userlytics?

Huge panel of participants and it is usually really fast to recruit for projects! It's relatively simple to set up a test and analyse the results. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

The analysis function doesn't seem as slick as others we use, it can be a bit slow and requires lots of clicking around. Review collected by and hosted on G2.com.

Response from Mehdi El Taghdouini of Userlytics

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Hi there,

We appreciate your review. It's great to know that you found our panel of 2M+ participants easily accessible!

Regarding your second point, we're currently working on numerous product enhancements, and one of our priorities is a substantial improvement to our analysis capabilities in the upcoming months. We encourage you to stay tuned for these updates and provide us with your feedback in another review after you've had the chance to experience these exciting new features. Your input means the world to us!

Best regards,

Mehdi

Min-Jung L.

Enterprise (> 1000 emp.)

3/8/2023

"Easy to hire participants with their panel"

3/5

What do you like best about Userlytics?

For unmoderated testing, it's easy and quick to get the results within 2-3 days. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

1. For moderated testing, it's not intuitive to know whether the slots are booked or not.

There's no notification on the study page or signpost showing there's an update on 'Schedule'.

We need to check Schedule to know that the slots were booked or not manually.

2. There are lots of tools on the market that would help users to generate summary and analyse the meeting. It would be great if Userlytics could implement AI to speed up the research process. Review collected by and hosted on G2.com.

Response from Janna Hedlund of Userlytics

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Hello, and thanks for taking the time to review us! We're happy to hear you're enjoying using Userlytics, and hope we can continue to provide you with quality UX insights. We will look into your concerns regarding notifications for booking testing slots and how we could potentially speed up the research process. Thank you for your feedback and have a great day!

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

9/5/2023

"Great way to review sites"

5/5

What do you like best about Userlytics?

I think Userlytics is user friendly, and intuitive. I love that there is a computer option to review sites and a mobile app as well. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

The mobile app can be a bit glitchy and hard to load Review collected by and hosted on G2.com.

Response from Mehdi El Taghdouini of Userlytics

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Hi there,

Thanks for the review! We're delighted that you found our platform easy to use and packed with features.

Apologies for the hiccups you encountered on our mobile app. We have several updates in the pipeline specifically designed to iron out the common bugs we've received feedback on. Don't hesitate to give it another whirl soon, and if your experience improves, we'd love to hear from you again in a new review!

Warm regards,

Mehdi

Megan S.

Director Of UX

Enterprise (> 1000 emp.)

3/7/2023

"A great tool for remote research"

5/5

What do you like best about Userlytics?

- Fits seamlessly into our workflow

- Takes the recruiting burden off our team

- Almost instant results. We often launch the test on a Friday and star watching Monday Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

- Requires some extra effort authoring complex tests and task flows

- Sometimes participants get lost in our prototypes and we need to throw out data Review collected by and hosted on G2.com.

Response from Janna Hedlund of Userlytics

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Hello, and thanks for taking the time to review us! We're happy to hear you're enjoying using Userlytics. We are looking into your concerns and hope we can continue to provide you with quality UX insights to improve your brand. Have a great day!

Meg B.

Research Lead

Mid-Market (51-1000 emp.)

10/28/2022

"Best option for small teams"

4/5

What do you like best about Userlytics?

The various test options have suited all of our needs, and the custom screeners have allowed us to target specific user groups easily for our different clients. Our customer service contacts are always very responsive if we run into any issues or have any questions. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

The card sorting interface needs work, it was hard to use for us as the researchers, and difficult for testers to use. If the card sorting function were redesigned, we'd give Userlytics a 10/10. We've encountered some bugs but the customer service team is quick to respond. Review collected by and hosted on G2.com.

What problems is Userlytics solving and how is that benefiting you?

We have a small, growing research practice, and Userlytics has been the best fit for us in terms of features for the budget. We use the research panel a lot for usability testing, and haven't had any issues with filling our quotas with testers that match our screeners. The tool takes a little bit of learning to understand all the options, but that is true of any testing software.

In general, we've had better feedback quality with moderated tests over unmoderated tests, sometimes the moderated testers aren't very engaged or don't think out loud as they're supposed to, but I think this is an industry issue, not an issue with the platform. Review collected by and hosted on G2.com.

Response from Janna Hedlund of Userlytics

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Hello, and thanks for taking the time to review us! We're happy to hear that you've had an overall positive experience using our platform and appreciate your feedback. We wanted to let you know that we have updated our card sorting interface, particularly improving the usability of the feature, so that we may continue to provide quality UX insights. Have a great day!

Jared K.

Mid-Market (51-1000 emp.)

3/9/2023

"Helpful features, don't always know how to use them."

3.5/5

What do you like best about Userlytics?

I like that it tracks specific activities I create so that I can click on an activity to view what a tester has done quickly. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

I feel like I have to ask my account rep a lot of questions and that I can't always get the information I need when it comes to features and creating a study. Review collected by and hosted on G2.com.

Response from Janna Hedlund of Userlytics

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Hello, and thanks for taking the time to review us! We're happy to hear that you've had a positive experience with Userlytics and hope that that our platform can continue to provide you with quality UX insights. We appreciate your feedback and are looking into your concerns regarding an easier user experience pertaining to using our features, creating a study, and locating information. Have a great day!

Guy C.

Mid-Market (51-1000 emp.)

3/3/2023

"Amazing participant recruitment service"

4/5

What do you like best about Userlytics?

The participant panel is exceptionally good quality. The bespoke service for hard to find participants is super fast and efficient too! Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

The UI for the software itself could benefit from some usability testing refinements. It's not always very easy to find what you are looking for. Review collected by and hosted on G2.com.

Response from Janna Hedlund of Userlytics

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Hello, and thanks for taking the time to review us! We're glad to hear that you've had a positive experience with Userlytics. We are currently redesigning our website so that our interface may be more easily navigable, and we can continue to provide you with quality UX insights to improve your brand. Have a great day!

Stephen W.

Mid-Market (51-1000 emp.)

3/9/2023

"A great constantly-evolving user testing platform"

4.5/5

What do you like best about Userlytics?

Userlytics checks all the boxes for user testing live products and prototypes for us. It is also very encouraging to see them adding features constantly. I was very excited when they released a fully web-based tester interface for example which increased adoption rates for our bring-your-own-user testing. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

For us bring-your-own-user has come with some struggles, Userlytics has released some features to try to mitigate friction though. I'd like to see a dead-simple way for users to show up and take a test so we can get non-tech-savvy folks testing more. Review collected by and hosted on G2.com.

Response from Janna Hedlund of Userlytics

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Hi Stephen! Thanks for taking the time to review us! We're happy to hear that you've had a positive experience with Userlytics. We appreciate your honesty and are looking into your concerns regarding an easier bring-your-own-user experience so that our platform can continue to provide you with quality UX insights. Have a great day!

Kim W.

Mid-Market (51-1000 emp.)

3/9/2023

"Great testing tool"

4.5/5

What do you like best about Userlytics?

I like that we have the ability to our designs prior to developing them, to get user feedback. I also like that we are able to pick our testers from their huge portfolio of people. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

I don't love their credit strategy, we are only using the paid credits, and have a huge bank of the freebies. Review collected by and hosted on G2.com.

Response from Elise Rodriguez of Userlytics

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Hi Kim, thanks for taking the time to review us! We're glad to hear you've enjoyed using our platform to test your digital products with your target users. We just revamped and simplified our credit system, and we think you will find it much easier to use. Thanks again for being a Userlytics user!

Verified User in Research

Enterprise (> 1000 emp.)

2/14/2022

"Good software for testing. Continuous improvements"

4.5/5

What do you like best about Userlytics?

The support you get if you have any problems with the platform.

I like as well that they make continuous changes to improve the product. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

I think the whole structure and process with the credits, always brings confussion of how much is the testing and the differences between bringing your own participants or using the panel.

One thing that I don't like... more participants are becoming experts on the subject so it's difficult to know if what they are saying is real or based on the number of sessions they have been on. It's not Userlytics fault of course.

I guess as well, the more specific you are on the screener more difficult it is to recruit.

Sometimes the interface for the testers to go through is not the easiest. It's not the first time when we have to arrange a Teams call because the participant is unable to join. Review collected by and hosted on G2.com.

Response from Janna Hedlund of Userlytics

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Hello, and thanks for taking the time to review us! We're glad to hear that you've had a positive experience with Userlytics. We are looking into your concerns about the usability of our platform, specifically for testers. We are also currently redesigning our credit structure and process. We hope that we can continue to provide you with quality UX insights to improve your brand. Have a great day!