Userlytics Reviews & Product Details

Userlytics is a full featured state of the art user experience research platform with a global participant group of more than 2 million panelists. Since 2009, Userlytics has been helping enterprises and agencies improve the user and customer experience of their websites, apps and prototypes. With a scalable pricing model and a diverse worldwide panel, Userlytics allows brands to run both moderated and unmoderated usability studies with as many or as few participants as they choose. In addition to its testing services, Userlytics offers a variety of optional professional services including senior UX Consultants in both Europe (Madrid) and the U.S. (San Diego & Miami). The team can help clients achieve actionable UX insights, including through the use of our proprietary ULX Score, a benchmarking platform for measuring a 360º view of Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity and Appearance.

Product Website

Seller

Userlytics

Discussions

Userlytics Community

Languages Supported

Danish, German, English, Estonian, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified), Chinese (Traditional)

Product Description

Userlytics provides a platform for DIY remote user testing, usability testing, and user experience (UX) testing, as well as optional services such as test design, review and in-line video annotation of key events and comments, a High Light Reel, and an Executive Summary Report with recommendations.

Overview by

Gabriel Rivas-Micoud (Senior Corporate Account Executive & Strategic Partnerships Director at Userlytics Corporation)

Pricing

Pricing provided by Userlytics.

Try Userlytics for Free

Free Trial

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Userlytics Integrations

(2)

Verified by Userlytics

Userlytics Media

Userlytics Demo - Simplified study creation

With our new and improved study builder, creating your UX studies and segmenting them by project has never been easier. Just follow the simple, step-by-step guide and you'll be testing your digital products with your target audience in no time.

Userlytics Demo - Testing for all digital assets on desktop and mobile devices

Conduct usability studies of websites, mobile apps, desktop applications, prototypes, and competitor assets. Choose to conduct studies on desktop or mobile devices to provide a more flexible testing experience for participants.

Userlytics Demo - Streamlined, intuitive user interface

Meet PAM – Userlytics new and improved Project and Account Management system. PAM has been designed to make it easier than ever to manage your accounts, segment studies and projects, assign different user roles, and manage external stakeholder access and viewing/editing capabilities through the n...

Userlytics Demo - Cardsorting and Tree testing

Userlytics offers tree testing and card sorting tools to optimize website navigation and content organization. These features help researchers understand user behavior and preferences, leading to improved user experiences.

Say goodbye to guesswork and hello to smarter, more effective decision-making with Userlytics’ AI UX Analysis tool – the ultimate solution for businesses looking to enhance their digital performance! With the power of artificial intelligence at your fingertips, you can now automatically uncover a...

See how Userlytics unifies unmoderated and moderated testing, global recruiting, and rapid analysis. Launch studies fast on web or mobile, capture video with transcripts, and share highlight reels that drive product decisions.

Run unmoderated tests at scale with Userlytics. Build screeners, set quotas, and recruit globally in minutes. Track task success, paths, and qualitative feedback—then export clips and notes to align teams quickly.

Host moderated interviews inside Userlytics. Schedule sessions, invite observers, use backroom chat, and timestamp insights live. Create clips and summaries to speed handoffs between Research, Product, and Design.

Recruit the right participants with Userlytics. Use our global panel or BYO users, target demographics, and manage incentives and consent. Built-in quality checks help ensure fit, diversity, and reliable results.

Turn sessions into action with Userlytics. Auto transcripts, tagging, themes, and highlight reels make synthesis fast. Share concise, evidence-backed reports that connect insights to roadmap decisions.

Official Downloads

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The Subscription Economy: Unlocking the Power of User Research to Drive Growth and Retention in SaaS

Should UX Designers Be Doing Research or Should That Be Left Only To UX Researchers?

A Match Made in Heaven: UX Research and Product-Led Growth

G2 reviews are authentic and verified.

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Chris O.

Mid-Market (51-1000 emp.)

3/7/2023

"Great user research platform"

5/5

What do you like best about Userlytics?

Large bank of question types, easy interface, and good global panel of respondents. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

Some parts of the UI on the admin portal are clunky and, ironically, not user-friendly. But they are continually improving. Review collected by and hosted on G2.com.

Response from Janna Hedlund of Userlytics

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Hello, and thanks for taking the time to review us! We're happy to hear you're enjoying using Userlytics. We are currently redesigning our website so that it may be more easily navigable. We hope we can continue to provide you with quality UX insights to improve your brand. Have a great day!

Beth Ann H.

UX Designer

Enterprise (> 1000 emp.)

3/23/2023

"Helpful tool"

4.5/5

What do you like best about Userlytics?

Great support from the Userlytics team. Also have found their tester panel to be excellent. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

It takes a bit to start using the interface but their customer support is excellent and they always answered my questions. Review collected by and hosted on G2.com.

Response from Elise Rodriguez of Userlytics

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Hi Beth, thanks for taking the time to review Userlytics! We're happy to hear you've received great customer support from our team. We've recently revamped our user interface for simplicity, and we think you will find it much easier to use. Thanks again for being a Userlytics customer!

Marina H.

UX Researcher

Mid-Market (51-1000 emp.)

8/4/2022

"Great tool for UX Research with broad functionality"

5/5

What do you like best about Userlytics?

I really love supportive account and operations management and williness to help in all kinds of issues and tasks. Features variety is also a huge advantage, I see that the tool is constuntly improving and adding new useful features such as moderated mobile app testing. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

Transcription feature might be improved, at least interviewer - participant speach should be divided for better understanding and quicker analysis. Responsive version should also be improved as I often use split screen feature on my 13'' laptop. So sometimes it becomes difficult to use Userlytics. It would be great if I could sync my work Google calendar with scheduling feature and add available timeslots not one by one but like available time period. Review collected by and hosted on G2.com.

What problems is Userlytics solving and how is that benefiting you?

The main problem it solves is finding and recruiting relevant participants as close as possible to target audience.

I really like the possibilities the tool provides me with: unmoderated usability testings with different types of questions and tasks, live conversations, screener settings. With all these possibilities we ae able to get relevant insights and improve apps features. Review collected by and hosted on G2.com.

Response from Elise Rodriguez of Userlytics

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Hi Marina, we're happy to hear you've enjoyed using our platform and have been able to gather quality insights with our variety of tools and services. We're working on an updated version of our transcriptions feature for a more seamless experience. We'll take your feedback about calendar integration into consideration for our next update. Thanks again for being a Userlytics customer!

Alana S.

Lead UX Researcher

Mid-Market (51-1000 emp.)

11/8/2022

"High-quality research panel with stellar customer service"

5/5

What do you like best about Userlytics?

I've been extremely satisfied with UserLytics over the past 2+ years. The quality of their participants is very high. In addition to that, their customer support team goes above and beyond to answer my questions quickly, do custom recruiting for me, and just be all-around helpful. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

Nothing discovered yet! In full transparency, I do work for a consumer-facing company (not B2B), so I can't speak to using their panel for B2B. But for consumer-facing products their panel is very strong. Review collected by and hosted on G2.com.

Response from Janna Hedlund of Userlytics

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Hello, and thanks for taking the time to review us! We're happy to hear that you've had a positive experience using our platform and appreciate you choosing us for all of your user testing needs. Have a great day!

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

8/1/2023

"Simple platform that gets the job done"

4/5

What do you like best about Userlytics?

It is quick to set up studies and straightforward to analyze videos.

The Userlytics support team is great and willing/able to help with any requests. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

The interface is a little clunky and could be better organized. Review collected by and hosted on G2.com.

Response from Mehdi El Taghdouini of Userlytics

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Hi there,

Thanks for reviewing our platform! We're glad you got the help you needed from our support team.

Your feedback on the interface is appreciated. We recently gave it a facelift, so feel free to check it out and give us your thoughts!

Cheers,

Mehdi

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

11/8/2022

"Robust moderated and unmoderated tool that makes user testing easy"

4.5/5

What do you like best about Userlytics?

It's easy and quick to recruit the right participants for my tests, and the tool offers lots of useful functionalities and question types to build an effective test. The testing interface for moderated is easy to use and has many options at your fingertips. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

I would like more robust reporting and analysis features, like creating better reports directly within the tool, being able to identify insights more easily, and generally have a more smooth experience with annotations, transcripts and highlight reels. This is now a bit buggy and not very responsive. However, I'm overall still very satisfied with Userlytics Review collected by and hosted on G2.com.

Response from Janna Hedlund of Userlytics

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Hello, and thanks for taking the time to review us! We're happy to hear that you've had a positive experience with Userlytics. We appreciate your honesty and will look into your concerns so that our platform can continue to provide quality UX insights. Have a great day!

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

5/19/2021

"Great Platform for Uncovering UX Issues & CRO Opportunities!"

5/5

What do you like best about Userlytics?

Userlytics is very easy to use and tests are turned around very fast. Videos are high quality and provide a ton of insights. The interface makes it easy to view the tests, take notes, share the videos, etc. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

Sometimes there are testers who don't follow the steps properly or have poor video quality, however Userlytics has always replaced those videos for me right away. Review collected by and hosted on G2.com.

What problems is Userlytics solving and how is that benefiting you?

Userlytics allows us to get CRO & UX insights directly from the end users. We're able to narrow in on our exact target audience and watch as they navigate through our site. They speak their thoughts aloud as they go through the tasks. It helps to see body language too because we're able to pick up on emotions and feelings like confusion, excitement, boredom, etc. Review collected by and hosted on G2.com.

Response from Elise Rodriguez of Userlytics

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Hello, and thanks for taking the time to review us! We're happy to hear you're enjoying using Userlytics, and hope we can continue to provide you with quality UX insights to improve your brand.

Jimmy G.

Head of User Experience

Small-Business (50 or fewer emp.)

11/8/2022

"A cost-effective solid remote user testing platform"

4/5

What do you like best about Userlytics?

Easy to understand testing options allow me to rapidly build a remote user test for my users to quickly gain insight. I enjoy that their panel of users feels quite diverse, as I've gathered unexpected feedback on my concept product interfaces long before they hit the dev cycle. Compared to other similar platforms on the market, their pay-as-you-go options for testing encourage me to be a little more test-heavy, as it's more budget-friendly. Really key in my startup. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

Some of the metrics are a little difficult to follow and I need to create my own reports for conclusions, rather than the platform giving me a clear winner. All of the insight is there but can require some digging to get out. Review collected by and hosted on G2.com.

Response from Janna Hedlund of Userlytics

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Hello, and thanks for taking the time to review us! We're happy to hear that you've had a positive experience with Userlytics. We appreciate your feedback and will look into your concerns regarding metrics and reporting conclusions so that our platform can continue to provide quality UX insights. Have a great day!

katalin p.

Mid-Market (51-1000 emp.)

3/10/2023

"Outstanding support, great pricing module and love the flexibility of their approach to all projects"

5/5

What do you like best about Userlytics?

Outstanding support, great pricing module and love the flexibility of their approach to all projects Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

Calendar integration with Outlook would be great, more how to videos would be helpful. Review collected by and hosted on G2.com.

Response from Janna Hedlund of Userlytics

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Hi Katalin, thanks for taking the time to review us! We're happy to hear you're enjoying using Userlytics, and hope we can continue to provide you with quality UX insights to improve your brand. Thanks again for your feedback. Have a great day!

Larry M.

Enterprise (> 1000 emp.)

3/7/2023

"Website experience - fully implemented by userlytics team from survey creation to reporting."

5/5

What do you like best about Userlytics?

Customer service was excellent. Good expertise to get us valuable and actionable insites. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

Cost is high, cost me over $5k for 1 study with 10 surveyors. We valued the insights but will be doing this annually due to the cost. Review collected by and hosted on G2.com.

Response from Janna Hedlund of Userlytics

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Hello, and thanks for taking the time to review us! We're happy to hear you're enjoying using Userlytics, and hope we can continue to provide you with quality UX insights to improve your brand. Have a great day!