Perk(formerly TravelPerk) Reviews & Product Details

Having a dedicated account manager has been incredibly valuable, particularly for overall travel program management, industry insight, and vendor connections. The Perk support team has also been fantastic to work with: consistently prompt, professional, and thoughtful in their approach. Every agent I’ve interacted with has taken the time to prioritize requests and follow through until each issue is fully resolved. I truly appreciate the level of care and responsiveness they bring, especially knowing the volume of requests they handle daily. Review collected by and hosted on G2.com.

At times there can be a slight delay between airline systems and the platform syncing reservation details. Because of this, we occasionally confirm booking information directly through the airline’s app first to ensure everything is reflected correctly. While this hasn’t created major issues, closer synchronization between airline systems and the platform would make the experience even smoother. Review collected by and hosted on G2.com.

I really appreciate the user interface; it's great and very easy for team members to use. I like that we're able to get competitive rates on flights, so it feels like we're not compromising on costs. Being a charity, getting competitive pricing is crucial for us. I also appreciate their responsiveness, as we always receive very quick responses when we have questions or need help with hotel bookings for off-site events. It's also great that the platform's set up process was very easy and straightforward, with no problems during onboarding, making it super simple to teach the team how to use it. Review collected by and hosted on G2.com.

When we started using Perk, booking trains was not as competitive as booking flights. It was usually possible to get fares that were much better on different websites, so if the prices seemed high on Perk, we encouraged team members to check other websites and book directly for reimbursement, which was an extra step. Another minor challenge was that sometimes somebody would book a flight, and by the time it was approved, the flight was no longer available. This required additional coordination, which was kind of frustrating because it's one of the main problems Perk solves for us, but it doesn't happen all that often. Review collected by and hosted on G2.com.

What do you like best about Perk?

What I like best about Perk is how simple and accessible it makes employee benefits. The platform is very easy to use, and employees can quickly see what discounts and offers are available without needing much guidance.

The savings are also practical — they’re on brands and services people actually use in everyday life, which makes the benefit feel relevant and valuable rather than just a “nice extra.” It’s something that genuinely helps with day-to-day expenses.

From an employer perspective, it’s straightforward to manage and doesn’t create additional administrative pressure. Once implemented, it runs smoothly and offers a fair benefit that everyone can access, which supports engagement and morale across the workforce.

Overall, it’s a simple but effective way to add value for employees. Review collected by and hosted on G2.com.

One area that could be improved is the variety of offers in certain categories. While the platform covers many popular brands, sometimes the discounts may not always feel tailored to every employee demographic.

In addition, some offers require a few extra steps to redeem, which can occasionally cause confusion for first-time users. Clearer guidance or more streamlined redemption processes would make the experience even smoother.

That said, these are relatively minor points and don’t take away from the overall value of the platform. Review collected by and hosted on G2.com.

Perk has decentralized travel bookings across the organization, removing a key operational bottleneck and ensuring continuity when I’m out of office. Teams are now empowered to self-serve within clear guardrails, reducing risk and improving speed of execution.

The Team:

Kevin made the initial sales process easy and seamless. He provided all the necessary information and data upfront, which enabled our team to evaluate the solution efficiently and make a timely, informed decision.

Jatohn led a simple and straightforward implementation that required minimal lift on our side. He also delivered a live training session for our broader team that was very well received — teammates specifically commented on how clear and easy the platform was to understand.

Maddy has provided excellent ongoing customer success support. She is responsive, proactive, and great to work with. She also facilitated additional training sessions focused on the events page, which were insightful and helped us unlock new ways of sharing information that we previously weren’t leveraging.

Overall, the experience from sales through implementation and ongoing support has been smooth, efficient, and well-supported. Review collected by and hosted on G2.com.

We’ve only recently onboarded to the platform, so at this stage we haven’t encountered anything we actively dislike. So far, I really appreciate the modern UX, and the feedback from our users has been that it’s intuitive and simple to use, which has made adoption easy across the organization. Review collected by and hosted on G2.com.

I found it really easy to use Perk for finding the tickets I needed. It was a seamless experience, and having guidelines from my company on how much I could spend on the tickets made it even better. Everything being automated meant I spent only about five minutes looking for the best ticket. I just submitted the ticket I wanted, and my company took care of the rest, which was really nice. All the needed information, like flight details and codes to show at the airport, was right there in the app. I also received email reminders, so I never forgot any reservation details. As a user, everything was simple and straightforward. Review collected by and hosted on G2.com.

I don't have any negative feedback to share from my experience as an end-user Review collected by and hosted on G2.com.

The best part for me is how clean the app is. I’ve used other apps that are super cluttered and confusing, but Perk is easy to navigate. I can find what I’m looking for in two taps and get on with my day. Review collected by and hosted on G2.com.

At times, the pricing shown here can be a little different from what I see when I go directly to an airline’s site, which is somewhat confusing. Also, when I’m browsing hotels, I really wish there were more guest reviews available right in the app, so I wouldn’t have to search on my phone separately just to confirm a place is actually decent before booking. Review collected by and hosted on G2.com.

What I like most about Perk is how simple and smooth the interface is. Booking and managing travel feels very straightforward, even when traveling internationally. I’ve used Perk for trips to Munich, Valencia, and the UK, and everything from booking to expense handling worked reliably without extra steps. The clean design makes it easy to find what you need quickly, which saves time and reduces friction when planning or updating travel. Review collected by and hosted on G2.com.

Sometimes the available travel options can feel a bit limited compared to booking directly with airlines or hotels. Having more flexibility or additional filters would make it easier to compare options, especially for international trips. Review collected by and hosted on G2.com.

I like that Perk shows major options of flights and hotels, covering major airlines and famous hotel brands. It solves the problem of showing available flights along with rates. I appreciate being able to see the best cost options as per our company policy. I find the initial setup easy, and it includes an automatic payment system along with approval. Review collected by and hosted on G2.com.

They change the price sometimes when we finalize booking, this is happening multiple times for flights and hotels. I can understand for flights it is ok but for hotel it should not be the case. It was easy but sometimes rates shown on Perk are higher if we compare with Google rate or other third-party sites. Review collected by and hosted on G2.com.

It is very intuitive to use and has a clear user interface. I use it for work bookings of trains, hire cars, flights and hotels on a regular basis as the platform of choice at the organisation I work for. The speed of booking is fast, with the options, timings and pricing clearly set out before making a decision. I have the app on my work phone and can quickly make the necessary bookings that I need for work travel. Review collected by and hosted on G2.com.

At times, bookings can only be made for 30 to 60 minutes in advance of the ticket needed (for example trains). Occasionally there is a shorter term option available in reality which is not possible to book via perk (probably due to the lead time to execute the booking and risk that the ticket will not be useable by the requester). This would be my only issue which is a small point. Flight cancellations can also be slightly bureaucratic if you have the ensure the original flight was refunded before you find the replacement flight option. Customer support is always fast however. Review collected by and hosted on G2.com.

The automated expense and invoice handling has helped to simplify expense management. I also like that it is easy to use. We have also found that our account representative, Joe Passamonte, has been very responsive and helpful in addressing any questions and/or concerns. Review collected by and hosted on G2.com.

Pricing can be higher, especially with booking fees. Review collected by and hosted on G2.com.