Creovai Reviews & Product Details

One of the new things I really like about Creovai is how much more intuitive the overall experience feels. The navigation seems clearer, and it’s easier to find what I need without having to think too much about where things are. I also appreciate the improved performance. Review collected by and hosted on G2.com.

In addition to the minor bug fixes I mentioned earlier, I think Creovai could improve consistency across certain features. Some tools or workflows feel slightly different in how they behave, which can be a bit confusing at times. Making the experience more uniform would help reduce friction. Review collected by and hosted on G2.com.

This platform is exceptionally clean and easy to use. The programmer—at least, I believe that's her role—works closely with us to address any issues we encounter. Review collected by and hosted on G2.com.

I frequently find myself turning to other programs to create the reports I need, since this one does not completely address the KPIs that matter most to our team. Dashboards are supposed to be easy to set up, however if I do not have the program rep next to me, I cannot figure it out on my own. Or when I do have it figured out, it still doesn't cover what I need it for. Review collected by and hosted on G2.com.

I like the graphing option in the filters section to slice and dice the filtered data per my need. This feature helps me quickly visualize the data without the need of extract in csv format and use excel graphs. Review collected by and hosted on G2.com.

1. For testing the categories' scripts, there is no option to select the date range. Adding this feature will give the users more control to do the category accuracy and validation steps. Current validation is limited to only common phrases taking hits no the actual interactions.

2. Sequential categories don't work as expected. The output is hit or miss. It's inconsistent. Adding categories in the scripts should also be allowed for category building. It will allow user to use the existing categories and build on top of it. Currently, user has to copy the scripts from the pre-existing categories and also it doesn't have much control over it, example: before after, near operators. This is coming from CallMiner features which are very useful. Review collected by and hosted on G2.com.

{"I love how setting up the platform was pretty easy, as it was already in place at my company, which made the training and navigation smooth and straightforward.","I appreciate Creovai's ability to analyze calls before I do; this feature significantly aids in evaluating employee interactions with clients by analyzing trends and providing insights, which is a huge benefit in my role.","I find Creovai's analytical capabilities, like providing bullet points on call analysis and predicting successful interactions, extremely useful. It reduces the workload before I delve deeper into each call.","I enjoy using Creovai in conjunction with tools like Google Sheets, enabling a detailed evaluation process which helps in better employee training and client assistance.","I like how easy it is to change settings within Creovai for different interactions and tasks, making the platform highly navigable. Saving reports or seeking specific agent data is straightforward and efficient."} Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

{"I appreciate how Creovai allows me to focus entirely on my client interactions, knowing that it transcribes everything, enabling me to review conversations thoroughly afterwards.","I find the call transcripts and the analytic tools provided incredibly valuable in evaluating my client interactions.","I like the coaching tools that offer critiques of calls, helping me improve my skill set by providing insights on how much time I spend speaking versus my clients.","I value the beneficial support I received, specifically from a representative named Abby, who helped construct a dashboard to aid me in locating client information more efficiently."} Review collected by and hosted on G2.com.

I found it challenging to look for specific phone calls from previous days and weeks. The search functionality in identifying calls needs improvement. The current setup makes it cumbersome to find records quickly because the way calls are formatted is not intuitive. It would be much better if calls were organized by my client's name, their company, and the exact date and time of the interaction. This would streamline the process and improve efficiency. Review collected by and hosted on G2.com.

Features are user friendly, and allow to learn how to use the tool quickly Review collected by and hosted on G2.com.

Filter options, they can be more accurate and include a wider variety Review collected by and hosted on G2.com.

Creovai is easy to use as a user (my calls get recorded and I review them). I'd say I like how it is customizable (my company uses a lot of folders and custom dashboards/reports) and it is data centric. We can really search for calls and customize what kind of call we want to search for with filters which makes it very helpful. Review collected by and hosted on G2.com.

I think the platform could use a little more simple navigation or different icons or fun way to look at the different areas within the platform. For example: when I want to explore Creovai as a user who's calls are recorded, it's very data heavy and makes me not want to read through everything. It would also be nice to see an easier way to favorite my calls without having to create a report or dashboard. I could just click a star button and easily find it later. Review collected by and hosted on G2.com.

Platform has an easy to us UI

Streamlines call monitoring

Easier to identify profanity on calls with alerts

Finding problem calls is much easier

Automatically hiding bank or card details so we don't have to manually remove this is a very good feature

Creovai is a very good system that has help improve efficiency of our call monitoring process and is very user friendly where it's so easy to use Review collected by and hosted on G2.com.

There are not many downside I can think of, maybe one being when listen to a call it would be good if when selecting a moment in the call to listen to that it takes you to take part in the transcript as well. Review collected by and hosted on G2.com.

Ease of use with a minimal learning curve. The ability to precisely locate segments of calls through the accurate AI transcripts can not be understated in how handy it is. Having sensitive data automatically omitted by the AI is also fantastic and saves a lot of time and worry. Review collected by and hosted on G2.com.

The returned results for calls can be very visually cluttered, and there are no options to customise how the returned results appear. For a different job role, having all of the information available on a certain call can be helpful, but for my role I just need to see the agent name and number. This is only a minor gripe and should not detract from the great features Creovai otherwise offers. Review collected by and hosted on G2.com.

I appreciate Creovai's ability to help me close deals in my sales role, making it an effective tool for my work. I also find the platform very useful overall. Initially, setting it up was easy, especially with some assistance. I value the service for its overall ease of use, which contributes positively to my daily tasks. Review collected by and hosted on G2.com.

I feel that the platform could be a bit more intuitive. Although setting it up was relatively easy with help, there seems to be room for improvement in terms of user-friendliness. Review collected by and hosted on G2.com.