# Creovai Reviews **Vendor:** Capacity **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.3/5.0 **Total Reviews:** 200 ## About Creovai Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact center leaders to make smarter decisions that improve agent performance for reduced customer churn, increased sales, and lowered service costs. Our promise is simple: the fastest ROI, the easiest-to-use solution, and the most trustworthy insights to drive real business impact. The platform’s combination of analytics and real-time agent support creates a continuous improvement loop, enabling organizations to adapt and excel. Creovai identifies important trends, bridges knowledge gaps, and equips agents with the right information at the right moment—so they can handle even the most complex interactions with confidence. Hyper-focused on intelligence and guidance, Creovai improves contact center operations, helping you deliver better outcomes for your customers and your teams that serve them. ## Creovai Pros & Cons **What users like:** - Users value the **ease of use** of Creovai, appreciating its simplicity in closing deals and accessing vital information. (34 reviews) - Users appreciate the **easy call filtering and insightful reporting** features of Creovai, enhancing their training experience. (20 reviews) - Users value the **detailed reporting features** of Creovai, enabling effective quality monitoring and insightful call analysis. (18 reviews) - Users value the **accuracy in call analysis** provided by Creovai, enhancing workflow efficiency and decision-making. (15 reviews) - Users value the **transcription accuracy** of Creovai, enabling easy call reviews and effective snippet retrieval. (15 reviews) - Users find the **call recording feature** helpful for reviewing conversations and accessing transcripts easily. (14 reviews) - Efficiency (13 reviews) - Understanding (12 reviews) - Users love the **customizable dashboards** in Creovai, allowing for efficient access to comprehensive call evaluations and reports. (11 reviews) - Navigation Ease (11 reviews) **What users dislike:** - Users experience **call issues** such as visual clutter and transcription quality that can hinder their overall experience. (17 reviews) - Users find the **learning curve steep** , making it challenging for new users to navigate Creovai effectively. (12 reviews) - Users note **inaccurate data analysis** , as the system struggles with word recognition, particularly with certain accents. (11 reviews) - Users are frustrated by the **missing features** in Creovai, hindering effective coaching and overall functionality. (11 reviews) - Users find the **search functionality lacking** , as it complicates finding recordings and sorting by type effectively. (11 reviews) - Complexity (10 reviews) - Users note **accuracy issues** with Creovai, finding it sometimes misleading in category selection and word recognition. (9 reviews) - Filtering Issues (9 reviews) - Improvement Needed (9 reviews) - Inaccuracy (9 reviews) ## Creovai Reviews ### 1. Tethr is a wonderful business intelligence tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2023 **What do you like best about Creovai?** One of the new things I really like about Creovai is how much more intuitive the overall experience feels. The navigation seems clearer, and it’s easier to find what I need without having to think too much about where things are. I also appreciate the improved performance. **What do you dislike about Creovai?** In addition to the minor bug fixes I mentioned earlier, I think Creovai could improve consistency across certain features. Some tools or workflows feel slightly different in how they behave, which can be a bit confusing at times. Making the experience more uniform would help reduce friction. **What problems is Creovai solving and how is that benefiting you?** Tethr is helping our business automate service interaction analysis. **Official Response from Leigh Anne Reynolds:** > Thank you for your review. We're happy you are finding so much value in using Tethr! ### 2. Clean Platform with Excellent Support, But Reporting and Dashboard Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Creovai?** This platform is exceptionally clean and easy to use. The programmer—at least, I believe that's her role—works closely with us to address any issues we encounter. **What do you dislike about Creovai?** I frequently find myself turning to other programs to create the reports I need, since this one does not completely address the KPIs that matter most to our team. Dashboards are supposed to be easy to set up, however if I do not have the program rep next to me, I cannot figure it out on my own. Or when I do have it figured out, it still doesn't cover what I need it for. **What problems is Creovai solving and how is that benefiting you?** There really aren’t any positives I can mention. The software was advertised as being cleaner and more streamlined than the program we currently use, but in reality, it turned out to be cumbersome and difficult to navigate unless the representative was there to guide us every step of the way. Even with their help, it remained confusing. While creating a dashboard was as simple as clicking 'create Dashboard,' actually filling it with the information my team needed was nearly impossible. In the end, I found myself returning to our old program just to complete my work and avoid missing deadlines. **Official Response from Greg Taylor:** > Thanks for the detailed feedback, it's much appreciated! ### 3. Advanced Speech Analytics solution **Rating:** 4.5/5.0 stars **Reviewed by:** Pratik K. | Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about Creovai?** I like the graphing option in the filters section to slice and dice the filtered data per my need. This feature helps me quickly visualize the data without the need of extract in csv format and use excel graphs. **What do you dislike about Creovai?** 1. For testing the categories' scripts, there is no option to select the date range. Adding this feature will give the users more control to do the category accuracy and validation steps. Current validation is limited to only common phrases taking hits no the actual interactions. 2. Sequential categories don't work as expected. The output is hit or miss. It's inconsistent. Adding categories in the scripts should also be allowed for category building. It will allow user to use the existing categories and build on top of it. Currently, user has to copy the scripts from the pre-existing categories and also it doesn't have much control over it, example: before after, near operators. This is coming from CallMiner features which are very useful. **What problems is Creovai solving and how is that benefiting you?** Finding customer insights and agent level intelligence. **Official Response from Greg Taylor:** > Thanks for the review, Pratik, and detailed feedback. It's much appreciated. ### 4. Effortless Implementation, Invaluable Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan B. **Reviewed Date:** October 17, 2025 **What do you like best about Creovai?** {"I love how setting up the platform was pretty easy, as it was already in place at my company, which made the training and navigation smooth and straightforward.","I appreciate Creovai's ability to analyze calls before I do; this feature significantly aids in evaluating employee interactions with clients by analyzing trends and providing insights, which is a huge benefit in my role.","I find Creovai's analytical capabilities, like providing bullet points on call analysis and predicting successful interactions, extremely useful. It reduces the workload before I delve deeper into each call.","I enjoy using Creovai in conjunction with tools like Google Sheets, enabling a detailed evaluation process which helps in better employee training and client assistance.","I like how easy it is to change settings within Creovai for different interactions and tasks, making the platform highly navigable. Saving reports or seeking specific agent data is straightforward and efficient."} **What do you dislike about Creovai?** Nothing **What problems is Creovai solving and how is that benefiting you?** I find the product invaluable for analyzing employee-client interactions, providing insights before I review calls, and enabling better training decisions. **Official Response from Greg Taylor:** > Thanks for the review, Jordan. It's much appreciated. Many thanks, Greg ### 5. Analytical Tools with Helpful Support **Rating:** 3.0/5.0 stars **Reviewed by:** Larry D. **Reviewed Date:** October 17, 2025 **What do you like best about Creovai?** {"I appreciate how Creovai allows me to focus entirely on my client interactions, knowing that it transcribes everything, enabling me to review conversations thoroughly afterwards.","I find the call transcripts and the analytic tools provided incredibly valuable in evaluating my client interactions.","I like the coaching tools that offer critiques of calls, helping me improve my skill set by providing insights on how much time I spend speaking versus my clients.","I value the beneficial support I received, specifically from a representative named Abby, who helped construct a dashboard to aid me in locating client information more efficiently."} **What do you dislike about Creovai?** I found it challenging to look for specific phone calls from previous days and weeks. The search functionality in identifying calls needs improvement. The current setup makes it cumbersome to find records quickly because the way calls are formatted is not intuitive. It would be much better if calls were organized by my client's name, their company, and the exact date and time of the interaction. This would streamline the process and improve efficiency. **What problems is Creovai solving and how is that benefiting you?** I use the product to transcribe calls, allowing me to focus on client conversations and ensuring I don't miss important details, ultimately saving time and money. **Official Response from Greg Taylor:** > Thanks for the detailed feedback, Larry. I have fed this directly to the product team. Many thanks, Greg ### 6. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Gregoris S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Creovai?** Features are user friendly, and allow to learn how to use the tool quickly **What do you dislike about Creovai?** Filter options, they can be more accurate and include a wider variety **What problems is Creovai solving and how is that benefiting you?** Report accessibility, and the fact that we can quicly update and access them. ### 7. User Perspective **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Creovai?** Creovai is easy to use as a user (my calls get recorded and I review them). I'd say I like how it is customizable (my company uses a lot of folders and custom dashboards/reports) and it is data centric. We can really search for calls and customize what kind of call we want to search for with filters which makes it very helpful. **What do you dislike about Creovai?** I think the platform could use a little more simple navigation or different icons or fun way to look at the different areas within the platform. For example: when I want to explore Creovai as a user who's calls are recorded, it's very data heavy and makes me not want to read through everything. It would also be nice to see an easier way to favorite my calls without having to create a report or dashboard. I could just click a star button and easily find it later. **What problems is Creovai solving and how is that benefiting you?** As an employee at Gusto whose calls are recorded, it benefits me to find the call and review it with my manager for coaching purposes. It also allows me to listen to other teammates calls so I can learn from them on how to improve. **Official Response from Greg Taylor:** > Thanks for the detailed feedback, really useful! ### 8. Very good and streamlines our call monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Tom W. | Technical Support Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Creovai?** Platform has an easy to us UI Streamlines call monitoring Easier to identify profanity on calls with alerts Finding problem calls is much easier Automatically hiding bank or card details so we don't have to manually remove this is a very good feature Creovai is a very good system that has help improve efficiency of our call monitoring process and is very user friendly where it's so easy to use **What do you dislike about Creovai?** There are not many downside I can think of, maybe one being when listen to a call it would be good if when selecting a moment in the call to listen to that it takes you to take part in the transcript as well. **What problems is Creovai solving and how is that benefiting you?** Creovai has help my companies quality assurance team massively as it helps highlight problem calls with alerts, with the sentiment metric. automatically evaluating calls and scoring the calls. This has help the efficiency of the team as it automates parts of the job that were previously done manually. **Official Response from Greg Taylor:** > Hi Tom, thanks for the review. It's much appreciated. Many thanks, Greg ### 9. Fantastic AI Capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** Charlie W. | Technical Support Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Creovai?** Ease of use with a minimal learning curve. The ability to precisely locate segments of calls through the accurate AI transcripts can not be understated in how handy it is. Having sensitive data automatically omitted by the AI is also fantastic and saves a lot of time and worry. **What do you dislike about Creovai?** The returned results for calls can be very visually cluttered, and there are no options to customise how the returned results appear. For a different job role, having all of the information available on a certain call can be helpful, but for my role I just need to see the agent name and number. This is only a minor gripe and should not detract from the great features Creovai otherwise offers. **What problems is Creovai solving and how is that benefiting you?** Customers can sometimes breach GDPR by reading out sensitive information, we must make sure it is purged from all of our sites that calls filter into. Creovai automatically obfuscating the data makes it incredibly simple. I just log onto Creovai, make sure that the data is hidden, and then go about making sure everything else is okay. **Official Response from Greg Taylor:** > Many thanks for the review, Charlie. I've passed your feedback to the product team. If there is anything else you need then don't hesitate to reach out. Have a great day. Greg ### 10. Easy Setup, Helpful in Sales, Needs Intuitive Boost **Rating:** 4.0/5.0 stars **Reviewed by:** Kristina B. **Reviewed Date:** October 17, 2025 **What do you like best about Creovai?** I appreciate Creovai's ability to help me close deals in my sales role, making it an effective tool for my work. I also find the platform very useful overall. Initially, setting it up was easy, especially with some assistance. I value the service for its overall ease of use, which contributes positively to my daily tasks. **What do you dislike about Creovai?** I feel that the platform could be a bit more intuitive. Although setting it up was relatively easy with help, there seems to be room for improvement in terms of user-friendliness. **What problems is Creovai solving and how is that benefiting you?** I find the product helps me close deals in my sales role, indicating it enhances my sales performance. **Official Response from Greg Taylor:** > Thanks for the detailed feedback, Kristina. It's much appreciated. I have passed it to the product team. Many thanks, Greg ### 11. Creovai is a great quality control software, but not built for call coaching **Rating:** 1.5/5.0 stars **Reviewed by:** Joey M. | Sales Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Creovai?** After months of usage, I've enjoyed utilizing Creovai's transcript and automatic tags. **What do you dislike about Creovai?** I've found that Creovai is NOT a helpful call coaching software. It does not pull over customer information from our CRM to help me quickly identify the customer and does not include video recording, making it impossible to coach toward buyer queues and body language. The evaluation model is manual and tedious and it lacks important information like talk time. I hope that my company switches back to Gong so I can more effectively coach our sellers. **What problems is Creovai solving and how is that benefiting you?** Listening to my team's sales calls. **Official Response from Greg Taylor:** > Hi Joey, thanks for the detailed feedback. I've passed it all on to our product team. Many thanks, Greg ### 12. Simple Interface, But Some Confusing Elements **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda Z. | Account Operations Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Creovai?** The platform offers easy access, allowing my manager to conveniently share updates and other important details with me. **What do you dislike about Creovai?** The software is not very easy to understand, and there are some confusing elements that make it harder to use. **What problems is Creovai solving and how is that benefiting you?** To be honest, I have never experienced problems with Creovai **Official Response from Greg Taylor:** > Thanks for the review and feedback, Amanda. I have passed your thoughts to our product team. All the best, Greg ### 13. Voice Transcription Excellence with Creovai **Rating:** 5.0/5.0 stars **Reviewed by:** Sohel S. | Lead Analyst 2, Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2025 **What do you like best about Creovai?** I use Creovai for analyzing interactions and converting voice to transcript. I like the reports, dashboard, and search functionality the most. Exporting data with just a few clicks is a big plus. Setting up Creovai was very easy. **What do you dislike about Creovai?** None **What problems is Creovai solving and how is that benefiting you?** Creovai helps with voice-to-transcript tasks and offers reports, dashboard, and search feasibility. I can export data with just a few clicks. **Official Response from Greg Taylor:** > Thanks for the review, Sohel. I've passed your feedback to the product team. Many thanks. ### 14. Didn't realize how great it was! **Rating:** 4.0/5.0 stars **Reviewed by:** Kimberly V. | Quality Assurance Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Creovai?** Although Creovai had it's limitations, I've realize comparatively it was a great product. The filtering options, dashboards, reports, etc. are extremely customizable and informative. **What do you dislike about Creovai?** Silences/holds aren't easily tracked by instance, vs. total. However I am finding this is a limitation with other products as well. **What problems is Creovai solving and how is that benefiting you?** Time saver, by providing us with data on areas to focus on, we can truly focus on specific areas that need improvement for that particular rep; vs. a standard review for all. **Official Response from Greg Taylor:** > Thanks for the review! ### 15. Efficient Call Transcription, but Slow Loading on Multiple Tabs **Rating:** 5.0/5.0 stars **Reviewed by:** Surajkumar V. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Creovai?** The Smart way to transcript the call. easy to find the observation **What do you dislike about Creovai?** take time to load the detail on multiple tab Some time its do incorrect or flip in transcript. overlay of conversation **What problems is Creovai solving and how is that benefiting you?** coverage of audit & sharing observation **Official Response from Greg Taylor:** > Thanks for the review Surajkumar! I have fed your thoughts back to the product team. Many thanks, Greg ### 16. Creovai Review **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Creovai?** Streamlines dashboard statistics and KPI tracking, QA is organized in an easy to understand way that is geared towards efficiency. Excited to get access to the scheduling assistant and AI support in call flow and organization of company documents **What do you dislike about Creovai?** The roll out of the agent assist has been difficult and hasn't worked as anticipated. It seems like a lot of the features and integration benefits aren't available to us because of the level that was purchased. We haven't been able to track any benefit since starting when it comes to efficiency and streamlining our process and procedures. **What problems is Creovai solving and how is that benefiting you?** QA and dashboard building, implementation of coaching reports that can be sent directly to agents **Official Response from Greg Taylor:** > Thanks for the review, and your feedback has been noted. Have a great day. ### 17. Speech & Text Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Lokesh A. | Insight Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Creovai?** Call Summary is one of the new feature which I like a lot. it is time saving and we do not have to review entire interaction. **What do you dislike about Creovai?** Creovai can add more info in the learning videos. **What problems is Creovai solving and how is that benefiting you?** Tethr is helping to automate the interaction and make the quality better for our contact center. It is working as a BI tool as well to create dashboards and have quick access of information. **Official Response from Greg Taylor:** > Thanks for the review Lokesh! Much appreciated. Many thanks, Greg ### 18. An absolute Game Changer **Rating:** 4.0/5.0 stars **Reviewed by:** nick d. | Member Resource Center Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Creovai?** I love that I no longer have to take substantial amount of time out of my day to review calls. Rather than just looking at a sample size, I am able to review 100% of my agents calls. The plug and play was so seamless that it really didnt require anything from our IT team. The team at Creovai that we have been able to work with has just been amazing. **What do you dislike about Creovai?** The only downside is the amount of time it takes to build out the things you would like to use such as dashboards or the phrasing for certain things to trigger when searching. **What problems is Creovai solving and how is that benefiting you?** Creovai is solving how we complete QA and how we have conversations. Before, we understood how powerful language is but now that we have the tools identifying the type of language the member is receiving (or how it may be received) allows us to adjust from one phrasing that might sound okay to something that sounds GREAT. **Official Response from Greg Taylor:** > Thanks for the review, Nick! ### 19. Great Call Summaries and Snippet Features **Rating:** 4.5/5.0 stars **Reviewed by:** Helen M. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Creovai?** Summary of call and ability to get snippets **What do you dislike about Creovai?** Calls take a while to load, not immediately **What problems is Creovai solving and how is that benefiting you?** Letting me check back on my calls to ensure I don't miss any key details **Official Response from Greg Taylor:** > Thanks for the feedback, Helen. I have passed this to the product team. Many thanks, Greg ### 20. Creovai Review **Rating:** 5.0/5.0 stars **Reviewed by:** Claudia L. | Customer Satisfaction., Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Creovai?** I think Creovai is very user friendly and easy to use. I use it every day to complete my tasks. **What do you dislike about Creovai?** Unfortunately, every once in a while, we encounter a delay. Sometimes, it takes over a week to receive the information in our file. **What problems is Creovai solving and how is that benefiting you?** I think that Creovai has been solving issues with understanding what the team members say. It is making my job way easier. **Official Response from Greg Taylor:** > Thanks for the review, Claudia! Many thanks, Greg ### 21. Great Call Sorting, But Needs Customer Names in Subject Line **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Creovai?** Sorting calls by agent name - it's nice to be able to pull calls for a specific person. **What do you dislike about Creovai?** Not seeing customer name in the subject line of the call, making it harder to know what calls to listen to for my team Talk time ratio would be helpful - right now, there is no % call out of talk time.. **What problems is Creovai solving and how is that benefiting you?** Reviewing my reps calls **Official Response from Greg Taylor:** > Thank you for your honest feedback. If you need support with any of the above then please do contact your account manager or I can connect you. Many thanks, Greg ### 22. Very easy to navigate and smooth to derive data **Rating:** 5.0/5.0 stars **Reviewed by:** Sohel S. | Lead Analyst II, Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Creovai?** Easy to apply filters, building dashboard and report, graphs, used on daily basis, can upload data easily and map metadata, receive responses on email quickly, customer support is good **What do you dislike about Creovai?** Export option is very lengthy, you have to select fields manually everytime **What problems is Creovai solving and how is that benefiting you?** Analyzing entire call population together it saves time, we create categories on CrevoAI which gives us result quickly **Official Response from Greg Taylor:** > Hi Sohel, thank you for your review. Your thoughts on the export capability has been fed back to the product team. Many thanks, Greg ### 23. Coach and Quality Assurance **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Creovai?** It has a lot of filters and data. You can customise reports and graphs. **What do you dislike about Creovai?** Buggy sometimes. Some side bars or tabs not loading properly however this is rare. Some filters cannot be saved, and you will have to manually update filters/dashboards. **What problems is Creovai solving and how is that benefiting you?** I use it for QA and the data offered can be used in coaching sessions as well. **Official Response from Greg Taylor:** > Thanks for the review and feedback! ### 24. Creavai is a game changer for any team who takes calls. **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie W. | Onboarding Associate, Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Creovai?** The amount of filtering I can apply to narrow down specific instances. **What do you dislike about Creovai?** That tonality of a representative's voice can not be taken into account. **What problems is Creovai solving and how is that benefiting you?** After talking to so many people you can lose sight of individual interactions. Creovai helps me revisit good and bad calls and help me improve my overall performance as an IC. **Official Response from Greg Taylor:** > Jamie, thank you for the review. It's much appreciated. I've passed your feedback directly to the product team. Many thanks, Greg ### 25. Easy to undestand **Rating:** 5.0/5.0 stars **Reviewed by:** Nikki G. | Customer service representative, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Creovai?** I like that I can go back and review the transcript to see where I actually made the mistake **What do you dislike about Creovai?** It could be a little easier to navigate; otherwise, it's great and easy to use. **What problems is Creovai solving and how is that benefiting you?** It's solving my issues with finding out my strong and weak points and exactly what I need to work on. **Official Response from Greg Taylor:** > Hi Nikki, thanks for the review! Your thoughts on navigation have been fed back to the team. Many thanks, Greg ### 26. GREAT INSIGHT TOOL **Rating:** 5.0/5.0 stars **Reviewed by:** grant k. | operations manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Creovai?** I love the ability to build dashoboards and reports specific to users/key events etc. Creovai is simple enough as an out the box solution that anyone can manipulate to gain great insights, issues are quickly resolved by the support teams and they are there every step of the road to help **What do you dislike about Creovai?** not all of the tags etc are representative of the needs of the business immediately **What problems is Creovai solving and how is that benefiting you?** creovai helps us solve issues such as high average handle time across specific call types, it lets us be aware of our custoner sentiment thru almost real time activities **Official Response from Greg Taylor:** > Thank you, for the review, Grant. I'm glad you're getting great value from the tech. Feel free to fire through any other feedback. Many thanks. ### 27. Easier than ever! Analysis of calls is improved with AI capabilities! **Rating:** 4.5/5.0 stars **Reviewed by:** Andres H. | Quality Analyst Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Creovai?** Used the software for over a year and have been really aware of the improvements. Specially with the most recent update were calls are sumarized. It makes it easier to follow and to locate specific information. Specially useful in long calls with lot of information shared. This is a Must! **What do you dislike about Creovai?** There are still some issues regarding specific words accuracy. Some times the IA still doesn't understand some words. Most notorious with some accents. It has been improved, but there is still room to fix it. **What problems is Creovai solving and how is that benefiting you?** We use it to create accurate reports of volume of calls, make sure that specific process are being done and creating profiles about our interactions with customers. We use the information to provide feedback to our customer service and collections agents for improvement. ### 28. Great tool for any call center **Rating:** 5.0/5.0 stars **Reviewed by:** Charles B. | Call Center Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Creovai?** Transcripts and AI searching/QA's. Its very easy to use **What do you dislike about Creovai?** None at this time. The tool works as intended **What problems is Creovai solving and how is that benefiting you?** Allowing us to search through calls for info that is needed when diving into thousands of calls and able to locate these very easy **Official Response from Greg Taylor:** > Thanks, for the review Charles! It's much appreciated. ### 29. I think for enterprise level companies, the platform needs a more user friendly UI. **Rating:** 2.5/5.0 stars **Reviewed by:** Ryan G. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Creovai?** Functionality of listening to calls. The system is efficient for listening in to calls. **What do you dislike about Creovai?** The system feels clunky and needs an overhaul on the overall UI. **What problems is Creovai solving and how is that benefiting you?** It solves the ability to call coach and listen to representatives previous dials to ensure quality. **Official Response from Greg Taylor:** > Hi Ryan, thanks for your feedback, I've passed it on to the product team. We'd be more than happy to discuss your thoughts in more detail if that would help. Many thanks, Greg ### 30. Valuable Next-Day Insights, But Setup Can Be Cumbersome **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Creovai?** IT OFFERS NEXT DAY INSIGHTS INTO WHATS DRIVING CONTACT AND PROVIDES COACHABLE INSIGHTS **What do you dislike about Creovai?** THE TOOL IS NOT REAL TIME AND CREATING TAGS AND TEAMS ETC IS TROUBLESOME **What problems is Creovai solving and how is that benefiting you?** its creating a view of whats driving volume and empathy levels, effort index etc **Official Response from Greg Taylor:** > Thanks for your feedback, it's much appreciated. I have passed your thoughts to the product team. Many thanks, Greg ### 31. Creovai Review **Rating:** 3.5/5.0 stars **Reviewed by:** Garrett S. | Technical Support Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Creovai?** Usually works pretty well if you have the right keywords. **What do you dislike about Creovai?** Sometimes adds words to your search that you didn't include and that can be annoying. Does not always seem to do a good job at identifying specific issues (maybe this is how we have our categories setup?) **What problems is Creovai solving and how is that benefiting you?** Allows us to provide coaching sessions and we also try to use it to identify trends in why people are calling us. The second part does not always work out too great. **Official Response from Greg Taylor:** > Hi Garrett, thanks for the feedback. It's really valuable. If you'd like to set up some time to discuss category setup then please let me know. Many thanks, Greg ### 32. Great program **Rating:** 4.0/5.0 stars **Reviewed by:** Adriann R. | sales, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Creovai?** Easy way to see all call info without having to listen in. **What do you dislike about Creovai?** I like everything it is a little complex to navigate at times tho **What problems is Creovai solving and how is that benefiting you?** It allows me to read transcripts of calls rather than listen **Official Response from Greg Taylor:** > Thanks for the review, Adriann. Do let me know if we can schedule any sort of training to make the platform more valuable for you. Many thanks, Greg. ### 33. Well-Organized, But Not as User-Friendly as Gong **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Creovai?** organized well. easy to find specific call **What do you dislike about Creovai?** not as easy to use as gong. can be hard to find call **What problems is Creovai solving and how is that benefiting you?** allows me to listen to my calls and those of my coworkers for professional development **Official Response from Greg Taylor:** > Thanks for the feedback. It's much appreciated. ### 34. Great AI assisted tool **Rating:** 5.0/5.0 stars **Reviewed by:** Charles K. | Call Center Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Creovai?** Being able to have access to call transcripts that give insight to issues on calls and tied directly to other connected calls **What do you dislike about Creovai?** Not being able to really pick up on tone without using words they are needed to be said in the ISP world and giving it a negative response **What problems is Creovai solving and how is that benefiting you?** Being able to read transcripts of the call without needing to listen to the entire call to find areas of interest. **Official Response from Greg Taylor:** > Thanks for the feedback and the review, Charles. Your thoughts have been passed to the product team. Have a great day. ### 35. Fun and Easy Email Generation **Rating:** 4.0/5.0 stars **Reviewed by:** Ram M. | Advisor., Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Creovai?** Its fun to use to generate emails and remove repetitive tasks. **What do you dislike about Creovai?** I think it can be daunting to a new or inexperience user. **What problems is Creovai solving and how is that benefiting you?** Writing emails and completing receptive tasks. **Official Response from Greg Taylor:** > Thanks for the review, Ram. Many thanks, Greg ### 36. Very user friendly and customisable reports according to own requirement **Rating:** 4.5/5.0 stars **Reviewed by:** Payal K. | Lead Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Creovai?** Reports & Dashboards and sequential categories **What do you dislike about Creovai?** Only repocess shows each script taking hit on how many calls **What problems is Creovai solving and how is that benefiting you?** Analysing bigger bucket of call data **Official Response from Greg Taylor:** > Hi Payal, thanks for the review! Your thoughts on the scripting functionality has been fed back internally. Many thanks, Greg ### 37. Call listening, grading and celebrating made easy! **Rating:** 4.5/5.0 stars **Reviewed by:** Nick R. | Partner Sales, Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Creovai?** I like the fact that I can filter calls by team, agent, call length and score. I makes it easy for me being in training to find the best call to help me grow. **What do you dislike about Creovai?** I wish there was a screen record option along with the call to see how the agent navigated. **What problems is Creovai solving and how is that benefiting you?** Transcribing call and near real time call recording. **Official Response from Greg Taylor:** > Hi Nick, thanks for the review. I've passed your feedback to the product team. Many thanks, Greg ### 38. Mediocre **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Creovai?** That I can go back and see my transcripts of my call . easy to use easy to interrupt for the most part **What do you dislike about Creovai?** It does not always pick up the correct verbiage and never gets my name correct. **What problems is Creovai solving and how is that benefiting you?** HIPPA laws, it picks up what needs to be authenticated in order to speak with a member **Official Response from Greg Taylor:** > Thanks for the feedback it has been noted. ### 39. Helps to track my performance **Rating:** 4.0/5.0 stars **Reviewed by:** Ely G. | Jr Onboarding Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Creovai?** Easy tool to search, filter and review your calls, using it almost on-daily basis to find a room for improvement **What do you dislike about Creovai?** AI tools does not always do a correct scoring **What problems is Creovai solving and how is that benefiting you?** You can come back and listen to your the most successful (or bad too) calls on Creovai which is a valuable self-coaching tool **Official Response from Greg Taylor:** > Thanks for the review, Ely. It's much appreciated. Your feedback has been fed to the product team. ### 40. Good tool, but need better way to share calls **Rating:** 3.5/5.0 stars **Reviewed by:** Amie H. | Leasing HUB Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Creovai?** Great way to review calls via recording and transcript. **What do you dislike about Creovai?** That they only way to share a call is to send the email. Need a way to be able to download the call in certain circumstances that does not require a guest account to sign into system. **What problems is Creovai solving and how is that benefiting you?** ability to review calls after another them has evaluated them **Official Response from Greg Taylor:** > Thanks for the feedback, Amie. I've fed that directly to our product team. Many thanks, Greg ### 41. Love that I can hear the call and see the transcripts **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Creovai?** Evaluation of EVERY call that comes in to the MCC. **What do you dislike about Creovai?** Customization is long and bulky. We have many departments and we cannot customize the evaluation based on department. **What problems is Creovai solving and how is that benefiting you?** I can get a strong understanding of how my reps are interacting with the membership and the level of quality they give. **Official Response from Greg Taylor:** > Thanks for the feedback, I've passed your thoughts to the product team. ### 42. using AI analytical tool **Rating:** 4.5/5.0 stars **Reviewed by:** Murtuza L. | Quality Engineer - AI, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Creovai?** The reports and the dashboard feature. I have hands-on experience leveraging AI analytical tools to analyze large datasets, uncover insights, and drive data-informed decision-making across various business functions. **What do you dislike about Creovai?** Enhance transcription for Mono calls - I understand that this will be a challenge with Mono audio recordings, but there is still room for improvement, and the quality of transcripts can be better. **What problems is Creovai solving and how is that benefiting you?** Easy to create categories; generate reports and add widgets to the dashboards which get updated automatically and allow you to see what is happening in the program in the best possible way. **Official Response from Greg Taylor:** > Thanks for your feedback, we have made note. Many thanks! ### 43. Not intuitive, hard to use **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Creovai?** Not much unfortunately, we used Gong and it was much easier to use **What do you dislike about Creovai?** We have to manually record calls. It's impossible to share recordings. Its hard to navigate recorded calls in general **What problems is Creovai solving and how is that benefiting you?** Keeping track of recorded calls for training **Official Response from Greg Taylor:** > Thanks for your feedback and we're sorry you're not enjoying using the platform. Feel free to reach out directly (hi@creovai.com) if you'd like to discuss things in more detail, grab some training etc. Many thanks. ### 44. It's a very friendly system to monitor calls and look for outliers in order to determine root causes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Creovai?** I like that everyone can use this system with less than 10 mins training **What do you dislike about Creovai?** Sometimes the system switches the caller and the agent that makes difficult to filter the information needed. **What problems is Creovai solving and how is that benefiting you?** We receive more accurate information with each update. **Official Response from Greg Taylor:** > Thanks for the feedback, I've passed it on to our product team. Many thanks, Greg ### 45. Love the ability to review a call from a different day and able to see the transcript . **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Creovai?** Love the ability to review a call from a different day and able to see the transcript. and how I can look back at past customer experiences. **What do you dislike about Creovai?** Nothing really, I think there is too much info displayed on the QA form that might not be privy to your employment type . **What problems is Creovai solving and how is that benefiting you?** Being able to look back at a conversation about a insurance policy to see what was exactly stated and to understand the call flow . **Official Response from Greg Taylor:** > Thanks for the review! Your feedback has been noted. ### 46. Shows the smoke in your quality **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Creovai?** Tethr helps highlight high level problems. **What do you dislike about Creovai?** Take everything with a grain of salt; the accuracy of categories is not always helpful and sometimes misleading. **What problems is Creovai solving and how is that benefiting you?** Showing us common issues with products that reps help with **Official Response from Carl Schultze:** > Thanks for submitting your feedback. We're sorry to hear you're not seeing higher levels of accuracy in some of the categories. We actually have some easy ways to improve this through rating those inaccuracies as you come across them. If you're interested in learning more, please reach out to your Account or Service manager, or have your Tethr Admin let them know of any issues. Thanks again. ### 47. Best AI to work with **Rating:** 5.0/5.0 stars **Reviewed by:** jhon p. | Quality Analytics, Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Creovai?** Creovai has become a key tool for our quality monitoring. Its detailed interaction analysis and alerts help us quickly identify areas for improvement. **What do you dislike about Creovai?** I'm still waiting to be able to work with interactions in Spanish. **What problems is Creovai solving and how is that benefiting you?** Time is my most important resource, with Creovai giving me easy access to the interactions i am looking for, spending time trying to find what i need has been left in the past. **Official Response from Greg Taylor:** > Thanks for the review! ### 48. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Adrían L. | Customer Satisfaction Team Member, Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Creovai?** The way to find every interaction and how it supports on how to work **What do you dislike about Creovai?** sometimes there is a delay with every call, but is nothing that affects in total. **What problems is Creovai solving and how is that benefiting you?** Find interactions for a better customer service. **Official Response from Greg Taylor:** > Thanks Adrian, I'm glad we're delivering for you. Many thanks! ### 49. Not the most tech-forward tool, but it's better than nothing **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Creovai?** The search function is very helpful when trying to find very specific information in a large database. **What do you dislike about Creovai?** Creovai is not the most user friendly, and it only provides audio/transcripts - no video. It's not intuitive to find/sort recording by type. As a new user, it's not an easy platform to learn. **What problems is Creovai solving and how is that benefiting you?** Transcript of video calls & audio recording **Official Response from Greg Taylor:** > Thanks for the review. And thank you for the suggested areas of improvement. These have been noted! ### 50. I will recommend **Rating:** 2.5/5.0 stars **Reviewed by:** ANOOP M. | QA, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Creovai?** The dashboard and easy to navigate will have **What do you dislike about Creovai?** It keeps loading too much and want too much time taken to load the page **What problems is Creovai solving and how is that benefiting you?** This will solve my all problems **Official Response from Greg Taylor:** > Thanks for the feedback, Anoop. It's much appreciated and has been fed back to the product group. Have a great day. ## Creovai Discussions - [What is Awaken Conversations used for?](https://www.g2.com/discussions/what-is-awaken-conversations-used-for) - [What is Tethr used for?](https://www.g2.com/discussions/what-is-tethr-used-for) - [View Creovai pricing details and edition comparison](https://www.g2.com/products/creovai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+03%3A37%3A56+-0500&secure%5Bsession_id%5D=9d547dd5-669b-4d5b-bb17-84a751370d73&secure%5Btoken%5D=da8669314aa325dcb1fcf99d2fb568531f1a83d0167ca22c87d55aa8118feb79&format=llm_user) ## Creovai Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - [QEval Pro](https://www.g2.com/products/qeval-pro/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Creovai Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis **Quality Assurance** - Evaluation - Calibration - Reports **Generative AI** - AI Text Summarization **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Creovai Alternatives - [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) - 4.5/5.0 (218 reviews) - [Gong](https://www.g2.com/products/gong/reviews) - 4.7/5.0 (6,427 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,422 reviews)