--- title: Creovai Reviews meta\_title: 'Creovai Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 200 reviews by the users' company size, role or industry to find out how Creovai works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 200 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Creovai Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Creovai but has limited features. Are you part of the Creovai team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact center leaders to make smarter decisions that improve agent performance for reduced customer churn, increased sales, and lowered service costs. Our promise is simple: the fastest ROI, the easiest-to-use solution, and the most trustworthy insights to drive real business impact. The platform’s combination of analytics and real-time agent support creates a continuous improvement loop, enabling organizations to adapt and excel. Creovai identifies important trends, bridges knowledge gaps, and equips agents with the right information at the right moment—so they can handle even the most complex interactions with confidence. Hyper-focused on intelligence and guidance, Creovai improves contact center operations, helping you deliver better outcomes for your customers and your teams that serve them. * * * Seller [Capacity](https://www.g2.com/sellers/capacity) Discussions [Creovai Community](https://www.g2.com/products/creovai/discuss) Languages Supported English Solution Type All-in-One Overview by Dean Cruse (Marketing leadership for growth companies) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 16 months [ View More Pricing Information ](https://www.g2.com/products/creovai/pricing) ## Top-Rated Alternatives [ ![CallMiner Eureka](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CallMiner Eureka") CallMiner Eureka 4.5/5(230) ](https://www.g2.com/products/callminer-eureka/reviews) [ ![Gong](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gong") Gong 4.7/5(6,679) ](https://www.g2.com/products/gong/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,569) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/creovai/competitors/alternatives) ## User Insights Average based on 200 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Creovai Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews) Show More ![Kristina B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristina B.") KB Kristina B. 10/17/2025 "Easy Setup, Helpful in Sales, Needs Intuitive Boost" 4/5 What do you like best about Creovai? I appreciate Creovai's ability to help me close deals in my sales role, making it an effective tool for my work. I also find the platform very useful overall. Initially, setting it up was easy, especially with some assistance. I value the service for its overall ease of use, which contributes positively to my daily tasks. Review collected by and hosted on G2.com. What do you dislike about Creovai? I feel that the platform could be a bit more intuitive. Although setting it up was relatively easy with help, there seems to be room for improvement in terms of user-friendliness. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? I find the product helps me close deals in my sales role, indicating it enhances my sales performance. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11832092/official_response/edit) Thanks for the detailed feedback, Kristina. It's much appreciated. I have passed it to the product team. Many thanks, Greg Validated ReviewerIncentivizedSource: Seller invite ![Joey M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joey M.") JM Joey M. Sales Manager Enterprise (\> 1000 emp.) 8/4/2025 "Creovai is a great quality control software, but not built for call coaching" 1.5/5 What do you like best about Creovai? After months of usage, I've enjoyed utilizing Creovai's transcript and automatic tags. Review collected by and hosted on G2.com. What do you dislike about Creovai? I've found that Creovai is NOT a helpful call coaching software. It does not pull over customer information from our CRM to help me quickly identify the customer and does not include video recording, making it impossible to coach toward buyer queues and body language. The evaluation model is manual and tedious and it lacks important information like talk time. I hope that my company switches back to Gong so I can more effectively coach our sellers. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Listening to my team's sales calls. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11488016/official_response/edit) Hi Joey, thanks for the detailed feedback. I've passed it all on to our product team. Many thanks, Greg Current UserValidated ReviewerIncentivizedSource: Seller invite AZ Amanda Z. Account Operations Customer Service Representative Enterprise (\> 1000 emp.) 10/27/2025 "Simple Interface, But Some Confusing Elements" 5/5 What do you like best about Creovai? The platform offers easy access, allowing my manager to conveniently share updates and other important details with me. Review collected by and hosted on G2.com. What do you dislike about Creovai? The software is not very easy to understand, and there are some confusing elements that make it harder to use. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? To be honest, I have never experienced problems with Creovai Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11866307/official_response/edit) Thanks for the review and feedback, Amanda. I have passed your thoughts to our product team. All the best, Greg Current UserValidated ReviewerIncentivizedSource: Seller invite SS Sohel S. Lead Analyst 2 Enterprise (\> 1000 emp.) 5/11/2025 "Voice Transcription Excellence with Creovai" 5/5 What do you like best about Creovai? I use Creovai for analyzing interactions and converting voice to transcript. I like the reports, dashboard, and search functionality the most. Exporting data with just a few clicks is a big plus. Setting up Creovai was very easy. Review collected by and hosted on G2.com. What do you dislike about Creovai? None Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Creovai helps with voice-to-transcript tasks and offers reports, dashboard, and search feasibility. I can export data with just a few clicks. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11152362/official_response/edit) Thanks for the review, Sohel. I've passed your feedback to the product team. Many thanks. 12/9/2025 Validated ReviewerIncentivizedSource: Seller invite KV Kimberly V. Quality Assurance Coordinator Small-Business (50 or fewer emp.) 5/15/2024 "Didn't realize how great it was!" 4/5 What do you like best about Creovai? Although Creovai had it's limitations, I've realize comparatively it was a great product. The filtering options, dashboards, reports, etc. are extremely customizable and informative. Review collected by and hosted on G2.com. What do you dislike about Creovai? Silences/holds aren't easily tracked by instance, vs. total. However I am finding this is a limitation with other products as well. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Time saver, by providing us with data on areas to focus on, we can truly focus on specific areas that need improvement for that particular rep; vs. a standard review for all. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-9654599/official_response/edit) Thanks for the review! 8/6/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Surajkumar V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Surajkumar V.") SV Surajkumar V. Analyst Enterprise (\> 1000 emp.) 10/16/2025 "Efficient Call Transcription, but Slow Loading on Multiple Tabs" 5/5 What do you like best about Creovai? The Smart way to transcript the call. easy to find the observation Review collected by and hosted on G2.com. What do you dislike about Creovai? take time to load the detail on multiple tab Some time its do incorrect or flip in transcript. overlay of conversation Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? coverage of audit & sharing observation Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11827039/official_response/edit) Thanks for the review Surajkumar! I have fed your thoughts back to the product team. Many thanks, Greg Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 8/13/2024 "Creovai Review" 2/5 What do you like best about Creovai? Streamlines dashboard statistics and KPI tracking, QA is organized in an easy to understand way that is geared towards efficiency. Excited to get access to the scheduling assistant and AI support in call flow and organization of company documents Review collected by and hosted on G2.com. What do you dislike about Creovai? The roll out of the agent assist has been difficult and hasn't worked as anticipated. It seems like a lot of the features and integration benefits aren't available to us because of the level that was purchased. We haven't been able to track any benefit since starting when it comes to efficiency and streamlining our process and procedures. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? QA and dashboard building, implementation of coaching reports that can be sent directly to agents Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-9997918/official_response/edit) Thanks for the review, and your feedback has been noted. Have a great day. 8/4/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite LA Lokesh A. Insight Leader Mid-Market (51-1000 emp.) 1/9/2024 "Speech & Text Tool" 5/5 What do you like best about Creovai? Call Summary is one of the new feature which I like a lot. it is time saving and we do not have to review entire interaction. Review collected by and hosted on G2.com. What do you dislike about Creovai? Creovai can add more info in the learning videos. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Tethr is helping to automate the interaction and make the quality better for our contact center. It is working as a BI tool as well to create dashboards and have quick access of information. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-9096352/official_response/edit) Thanks for the review Lokesh! Much appreciated. Many thanks, Greg 8/10/2025 Current UserValidated ReviewerIncentivizedSource: Organic ND nick d. Member Resource Center Manager Small-Business (50 or fewer emp.) 11/4/2024 "An absolute Game Changer" 4/5 What do you like best about Creovai? I love that I no longer have to take substantial amount of time out of my day to review calls. Rather than just looking at a sample size, I am able to review 100% of my agents calls. The plug and play was so seamless that it really didnt require anything from our IT team. The team at Creovai that we have been able to work with has just been amazing. Review collected by and hosted on G2.com. What do you dislike about Creovai? The only downside is the amount of time it takes to build out the things you would like to use such as dashboards or the phrasing for certain things to trigger when searching. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Creovai is solving how we complete QA and how we have conversations. Before, we understood how powerful language is but now that we have the tools identifying the type of language the member is receiving (or how it may be received) allows us to adjust from one phrasing that might sound okay to something that sounds GREAT. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-10452785/official_response/edit) Thanks for the review, Nick! 2/21/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Helen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Helen M.") HM Helen M. Account Executive Enterprise (\> 1000 emp.) 10/17/2025 "Great Call Summaries and Snippet Features" 4.5/5 What do you like best about Creovai? Summary of call and ability to get snippets Review collected by and hosted on G2.com. What do you dislike about Creovai? Calls take a while to load, not immediately Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Letting me check back on my calls to ensure I don't miss any key details Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11830021/official_response/edit) Thanks for the feedback, Helen. I have passed this to the product team. Many thanks, Greg Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Creovai? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Creovai ](https://www.g2.com/products/creovai/discussions/new) GU Guest User What is Awaken Conversations used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-awaken-conversations-used-for) GU Guest User What is Tethr used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-tethr-used-for) [ View all Discussions ](https://www.g2.com/products/creovai/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 16 months ### Average Discount 10% [ View More Pricing Information ](https://www.g2.com/products/creovai/pricing) Creovai Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_617d4494db8cb87c37349164077e64fc/callminer-eureka.png "Product Avatar Image") CallMiner Eureka 4.5/5(230) [ Compare Now ](https://www.g2.com/compare/callminer-eureka-vs-creovai) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image") Gong 4.7/5(6,679) [ Compare Now ](https://www.g2.com/compare/creovai-vs-gong) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7b9b1543334117fac389c28e68498493/observe-ai%282%29.png "Product Avatar Image") Observe.AI 4.6/5(255) [ Compare Now ](https://www.g2.com/compare/creovai-vs-observe-ai) ##### ##### Creovai Features Call Analytics Call Recording Machine Learning Call Analysis Artificial Intelligence - Conversation Intelligence Customer Scoring Speech-to-Text Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training [ View More Features ](https://www.g2.com/products/creovai/features) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics) [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What employee recognition software works for a mid-size company that needs peer-to-peer recognition across multiple departments?](https://www.g2.com/discussions/what-employee-recognition-software-works-for-a-mid-size-company-that-needs-peer-to-peer-recognition-across-multiple-departments)[Is Knock worth it as a notification infrastructure platform for a dev team that needs the fastest integration path, or does Courier offer comparable integration speed with more delivery channel flexibility?](https://www.g2.com/discussions/is-knock-worth-it-as-a-notification-infrastructure-platform-for-a-dev-team-that-needs-the-fastest-integration-path-or-does-courier-offer-comparable-integration-speed-with-more-delivery-channel-flexibility)[Which notification infrastructure platforms are most trusted by DevOps and platform engineering teams based on user reviews?](https://www.g2.com/discussions/notification-infrastructure-which-notification-infrastructure-platforms-are-most-trusted-by-devops-and-platform-engineering-teams) [Which digital mortgage closing vendors offer the fastest implementation timelines with minimal Encompass disruption?](https://www.g2.com/discussions/which-digital-mortgage-closing-vendors-offer-the-fastest-implementation-timelines-with-minimal-encompass-disruption)[What is the top-rated vulnerability scanner for large organizations?](https://www.g2.com/discussions/what-is-the-top-rated-vulnerability-scanner-for-large-organizations)[Pros and Cons Details](https://www.g2.com/products/creovai/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)