--- title: Creovai Reviews meta_title: 'Creovai Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 200 reviews by the users' company size, role or industry to find out how Creovai works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 200 scale: '5' date_modified: '2026-08-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Creovai Reviews **Vendor:** Capacity **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.3/5.0 **Total Reviews:** 200 ## About Creovai Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact center leaders to make smarter decisions that improve agent performance for reduced customer churn, increased sales, and lowered service costs. Our promise is simple: the fastest ROI, the easiest-to-use solution, and the most trustworthy insights to drive real business impact. The platform’s combination of analytics and real-time agent support creates a continuous improvement loop, enabling organizations to adapt and excel. Creovai identifies important trends, bridges knowledge gaps, and equips agents with the right information at the right moment—so they can handle even the most complex interactions with confidence. Hyper-focused on intelligence and guidance, Creovai improves contact center operations, helping you deliver better outcomes for your customers and your teams that serve them. ## Creovai Pros & Cons **What users like:** - Users commend Creovai for its **ease of use** , facilitating smooth workflows and efficient deal closures in sales. (34 reviews) - Users appreciate the **easy call filtering and insightful dashboards** , enhancing training and team performance tracking with Creovai. (20 reviews) - Users value the **detailed reporting features** of Creovai, which enhance quality monitoring and data-informed decisions. (18 reviews) - Users appreciate the **accuracy in call analysis** of Creovai, significantly improving workflow efficiency and time management. (15 reviews) - Users appreciate the **high transcription accuracy** of Creovai, allowing easy review and retrieval of call snippets. (15 reviews) - Users find the **call recording feature** helpful for reviewing conversations and accessing transcripts easily. (14 reviews) - Efficiency (13 reviews) - Understanding (12 reviews) - Users love the **customizable dashboards** in Creovai, allowing for efficient access to comprehensive call evaluations and reports. (11 reviews) - Navigation Ease (11 reviews) **What users dislike:** - Users find the **call issues** with cluttered results and occasional delays frustrating, impacting their overall experience. (17 reviews) - Users find the **learning curve steep** with Creovai, making it challenging for new users to navigate effectively. (12 reviews) - Users experience **inaccurate data analysis** with Creovai, leading to misunderstandings and misinterpretations due to word recognition issues. (11 reviews) - Users find the **missing features** in Creovai limit its effectiveness for call coaching and category management. (11 reviews) - Users find the **search functionality lacking** , making it difficult to locate recordings efficiently and intuitively. (11 reviews) - Complexity (10 reviews) - Users note **accuracy issues** with Creovai, finding it sometimes misleading in category selection and word recognition. (9 reviews) - Filtering Issues (9 reviews) - Improvement Needed (9 reviews) - Inaccuracy (9 reviews) ## Creovai Reviews ### 1. I will recommend **Rating:** 2.5/5.0 stars **Reviewed by:** ANOOP M. | QA, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Creovai?** The dashboard and easy to navigate will have **What do you dislike about Creovai?** It keeps loading too much and want too much time taken to load the page **What problems is Creovai solving and how is that benefiting you?** This will solve my all problems **Official Response from Greg Taylor:** > Thanks for the feedback, Anoop. It's much appreciated and has been fed back to the product group. Have a great day. ### 2. AI for the Win **Rating:** 4.0/5.0 stars **Reviewed by:** Alex L. | Team Lead - Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Creovai?** I love that my team's calls are automatically transcribed and searchable text! The automatic interaction scoring is also a very useful feature **What do you dislike about Creovai?** Searching older transactions can be a bit cumbersome as audio recordings are archieved and one needs to rely on the accuracy of the transcription. **What problems is Creovai solving and how is that benefiting you?** Thanks to Creovai my team is now able to review 100% of our interactions and no longer depends on manual reviews. ### 3. Improvement in performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Creovai?** What I like the most about Creovai is that it allows us to go about every call interaction by any specific word said, so it is so useful to classify them by what is being said, and it saves us a bunch of time for us who score calls. **What do you dislike about Creovai?** Maybe it could be improved in the accuracy of words that are said, sometimes it does not catch them precisely. **What problems is Creovai solving and how is that benefiting you?** It is solving call interaction classification in regard to risk. Sometimes in the call center we receive customer calls who want to complain about an issue they had with our service. This tool allows us to pay better attention to the volume of these interactions and also to focus on what is important to solve this risk. **Official Response from Greg Taylor:** > Thanks for the review! ### 4. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Creovai?** Creovai allows users to tailor experiences to their specific needs—whether that’s through customizable workflows, dashboards, or integrations with other platforms. **What do you dislike about Creovai?** While the interface is user-friendly, some of the more powerful features can be complex and require training or documentation to use effectively. **What problems is Creovai solving and how is that benefiting you?** With centralized data and AI-powered insights, you can make informed choices faster. **Official Response from Greg Taylor:** > Thanks for the review! It's much appreciated here at Team Creovai. ### 5. Tethr user **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2024 **What do you like best about Creovai?** Updated numbers through out the day, i like the real time. **What do you dislike about Creovai?** Hard to set up a folder, ex if i wanted to set up for something specific i have to go thru so much to do so. **What problems is Creovai solving and how is that benefiting you?** I benefit from Creovai usage cause I can track my info and number for the month, I also like that its real time. **Official Response from Greg Taylor:** > Many thanks for the review. ### 6. Creovai - Formerly Tethr **Rating:** 4.0/5.0 stars **Reviewed by:** Sara A. | Analyst II, Quality Insights, Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Creovai?** As an insight analyst for a large energy company, I need to efficiently and quickly locate phone calls with specific criteria for my insights. Creovai (formerly Tethr) excels in this area by allowing me to fine-tune search criteria beyond the standard agent, name, date, and type of call. I can search for key specific words and have those calls transcribed in real-time. The ability to save and continually update my personal search dashboards has made my workflow significantly more efficient compared to previous products I've used. When I first accessed the tool, I had no instructions yet found it easy to navigate. The more I use Creovai, the more I appreciate its capabilities. I've been using it for about 10 months now, and it continues to impress me. **What do you dislike about Creovai?** The only drawback I’ve encountered with the tool is its automatic removal of what it interprets as personal information. Since part of my role involves verifying that correct addresses and phone numbers were provided, this feature limits my ability to use the tool for that purpose. However, this automatic redaction makes it a great tool for showcasing to a larger audience during listening sessions. **What problems is Creovai solving and how is that benefiting you?** It's helping me take less time to review customer calls ### 7. Best system I have experienced within a company. **Rating:** 5.0/5.0 stars **Reviewed by:** Amillya R. | Insurance Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Creovai?** I like how it shows a description of all my calls. It helps me know how i am doing on all calls. **What do you dislike about Creovai?** The only thing i dislike is how it translates certain things incorrectly and counts against. **What problems is Creovai solving and how is that benefiting you?** it is helping solve poor customer service issues and helps identify where anyone may need attention. Calls are very easy to find. **Official Response from Greg Taylor:** > Thanks for the review, Amillya. We're glad you're getting value from the product. ### 8. Once I learned how the tool worked, it turned out to be powerful in most aspects. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Creovai?** Building out reports and dashboards is easy Very easy to show the data in a way that I want to show it Reports are usually pulled very quickly - as in there's not a long wait time for the report to fully generate. **What do you dislike about Creovai?** I would like to see a better form of month over month averages. It's annoying that you need to manually share reports/dashboards with people instead of just sending them a share link **What problems is Creovai solving and how is that benefiting you?** Listening to calls for quality assurance as well as listen to calls to see why our customers are requesting support. **Official Response from Greg Taylor:** > Hi there, thanks for the feedback. If you'd like to discuss in more detail then please don't hesitate to reach out to your account manager. ### 9. Creovai Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Creovai?** Easy to use platform that streamlines data and makes it easy to see what Can be improved upon in the workday **What do you dislike about Creovai?** Haven't experienced any downsides at the moment **What problems is Creovai solving and how is that benefiting you?** Creovai is used to grade calls and analyze data to see where agents can improve in the call process. **Official Response from Greg Taylor:** > Thanks for the review! ### 10. I always use links directly to tethr reports instead of searching myself **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Creovai?** I like the search-ability of the transcript and jumping to time stamps **What do you dislike about Creovai?** I find it difficult to find folders or reports my managers have made, I always have to access them from links sent directly to me. **What problems is Creovai solving and how is that benefiting you?** Creovai is solving storage and review of recorded calls **Official Response from Greg Taylor:** > Thanks for the feedback, I've fed this directly to our product team. Many thanks. ### 11. Reveiw about Creovai **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2025 **What do you like best about Creovai?** It is organized and has very beneficial features such as the analysis reports could be generated by the platform **What do you dislike about Creovai?** need to be more user friendly, and better home platform **What problems is Creovai solving and how is that benefiting you?** Manual evaluation forms to evaluate agents manually beside the automated evaluation feature built in the platform. **Official Response from Greg Taylor:** > Thanks for the review. Your feedback has been noted. ### 12. I work as a quality manager, using creovai made my life easy **Rating:** 4.5/5.0 stars **Reviewed by:** Irfan B. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Creovai?** Reports and simple and understand by all. **What do you dislike about Creovai?** It does not give us an access for evalution form hirarky and does not allow to prepare a reports using groups. **What problems is Creovai solving and how is that benefiting you?** Preparing reports and sharing them to respective persion. this saves a time of creating a mail. **Official Response from Greg Taylor:** > Hi Irfan, thanks for your review! ### 13. ITTeam Leader **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Creovai?** being able to quickly identify calls and compile reports on scores **What do you dislike about Creovai?** I have no dislikes from the creovai platform, it's self explanatory to use **What problems is Creovai solving and how is that benefiting you?** customer satisfaction score & agent improvement **Official Response from Greg Taylor:** > Thank you for the review. It's much appreciated! ### 14. Tethr coaching **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Creovai?** I like the evaluations are fast and I can provide constructive feedback to the team, is easy to access and case records can also be accessed easily. The criteria is very specific and it applies correctly to the interaction handled. **What do you dislike about Creovai?** It would be great if we could link the platforms to Tethr so that Managers do not have to manually open the requests. **What problems is Creovai solving and how is that benefiting you?** Customer satisfaction and Softskills coaching for Operations team **Official Response from Greg Taylor:** > Thanks for the feedback. Do let us know if there is anythging you'd like to discuss. Your feedback has been noted! ### 15. Data Booster **Rating:** 4.5/5.0 stars **Reviewed by:** Annastasia J. | Manager of Customer Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Creovai?** I love that I can pull more data around trending topics that our general phones platform reporting does not provide. We can be faster at reacting to trends from our incoming calls because it's identifying that for us in real time. **What do you dislike about Creovai?** I dislike that if a call is transferred to multiple people the data onlycaptures the final person the call was with. **What problems is Creovai solving and how is that benefiting you?** I don't have the budget for a full time QA person so Creovai is helping me still have a pulse on quality of interactions. **Official Response from Greg Taylor:** > Thanks for the review, Annastasia! ### 16. GTM Systems adming **Rating:** 4.0/5.0 stars **Reviewed by:** Lasha A. | Salesforce Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Creovai?** User-friendly UI. Easy to navigate and set up for the users **What do you dislike about Creovai?** I don't have any concents at the moment. **What problems is Creovai solving and how is that benefiting you?** Customers and employees interaction **Official Response from Greg Taylor:** > Hi Lasha, thanks for the review. We're really appreciate it. Have a great day. Many thanks, Greg ### 17. Useful with room for improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Creovai?** The use of keywords to find accurate information. Making reports is easier with this feature to proccess large volume of calls. Specially when we try to find succesful interactions between agents and customers. **What do you dislike about Creovai?** The accuracy of word detection sometimes isn't the best. Right now is on 85%. When trying to get accurate data based on specific words is hard to get an accurate result for the AI not recognizing some words. Additional training for the AI can help solve the issue. **What problems is Creovai solving and how is that benefiting you?** Find patterns in words for customer care interactions. This way we are managing to get specific data regarding frequency of some issues, how to prevent them and how to train the customer care agents. Also we can get additional data about some wording or verbatims that are specially useful. We gather that information to replicate it and add it to the training of customer care and sales agent in outbound/inbound calls. **Official Response from Greg Taylor:** > Thanks for your review! ### 18. It's okay **Rating:** 1.5/5.0 stars **Reviewed by:** Rebecca R. | Quality Assurance Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Creovai?** -Easy to navigate -Creativity -Engagement with Vendor **What do you dislike about Creovai?** -Scripting, either you get it or you don't. Not user friendly for someone who doesn't understand. -No ability to capture holds and their durations -Whenever needing to make a change to custom scoring it has to go to the vendor to submit and there is a waiting period involved - would be nice to be able to have a hands on approach with this and not have to schedule a meeting to change something about this. -Unable to generate disconnect reason (i.e. the caller hung up or the agent) -Unable to assist the user in auto-completing scorecards based off of the categories picked up/used in the custom scoring/score evaluation. **What problems is Creovai solving and how is that benefiting you?** N/A **Official Response from Greg Taylor:** > Thanks for the detailed feedback, we appreciate it. Your thoughts have been fed back to our Product team. Thanks. ### 19. Helpful but sometimes difficult to navigate. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Creovai?** Overview of agent performance and I appreciated being able to set up my own views. **What do you dislike about Creovai?** Difficult to sort and see information without opening each review and scrolling through a lot of information. The wide view of information does not include what is needed. **What problems is Creovai solving and how is that benefiting you?** I can easily see my team's dashboard and see overall information that lets me determine quality of performance. **Official Response from Greg Taylor:** > Thanks for your review. If you'd like to discuss how to leverage the platform further then please don't hesitate to contact us at hello@creovai.com ### 20. Great front line management insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Creovai?** UX, search functions, report options. Plenty of ways to view my teams conversational data and assess it in a way that is helpful. **What do you dislike about Creovai?** The way that my organization has it built out, I can't think of anything I would change. We follow tightly controlled processes that work well. **What problems is Creovai solving and how is that benefiting you?** Helping us to monitor and assess the quality of health coaching interactions **Official Response from Greg Taylor:** > Thanks for the review! Have a great day. ### 21. Easy to Review Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Creovai?** All the functions it allows to review calls **What do you dislike about Creovai?** It can be confusing when first learning to search with my organization to find calls that were mine. I wish titles of the companies were in the call search or it picked up on those! **What problems is Creovai solving and how is that benefiting you?** Helps me listen to my calls and review for when it is needed **Official Response from Greg Taylor:** > Thanks for the review! ### 22. Creovai Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Creovai?** The simple overview dashboard provides a fast way to get to where you want to go. **What do you dislike about Creovai?** It has been hard initally for me to find the details of a review by needing to find evaluations. **What problems is Creovai solving and how is that benefiting you?** Creovai is breaking down the parts of the emails that are being reviewed and those are graded on the established metrics. **Official Response from Greg Taylor:** > Hi there, thanks for the review! ### 23. ability to sort and filter is limited and does not save, has to be re-applied each time I open Tethr **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2024 **What do you like best about Creovai?** It is easy to see where markdowns are applied (once you locate the markdown) **What do you dislike about Creovai?** how the dashboards are arranged and viewed/filtered **What problems is Creovai solving and how is that benefiting you?** Creovai is used to grade interactions between our clients and support team and more recently coaching-client interactions. This is beneficial to catch any errors in policy adherence and comprehension of agents. **Official Response from Greg Taylor:** > Hi there. Thank you for your feedback. If you'd like to discuss this in more detail then please get in touch (hello@creovai.com). Thanks! ### 24. Our experience with Tethr has been excellent, it provides us with actionable and valuable insights! **Rating:** 4.5/5.0 stars **Reviewed by:** Xavier H. | Head Of Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Creovai?** The most helpful thing about Tethr is that it has now provided us with meaningful data on all of our client interactions. We're able to stop, continue and improve on all things related to compliance, sales and service. The team at Tethr also offers a high level of customer service, ensuring you are comfortable with exactly how it all works, and does almost all of the backend integration to get it all working. **What do you dislike about Creovai?** Initially, the Tethr interaction categories were a little tricky to understand but so long as you have the right people ready to take on this task, you are provided with the right guidance to make sure you are confident. **What problems is Creovai solving and how is that benefiting you?** There were two main areas that we wanted Tethr to help us resolve. Compliance, making sure we are doing and saying the right things. Sales: ensuring that our team was using the best possible pitches and objection handles on each call. ### 25. Creovai useful for coaching team members **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Creovai?** Scoring models and tagging the transcript **What do you dislike about Creovai?** tagging phrases have to be exact to hit the target **What problems is Creovai solving and how is that benefiting you?** Creovai helps with coaching my team, with a visual of what is being said using the transcript, and how to make adjustments with our verbiage in speaking with members. **Official Response from Greg Taylor:** > Thanks for the review, your feedback has been noted. Have a great day. ### 26. Helpful tool for reports and insights **Rating:** 3.5/5.0 stars **Reviewed by:** Jeng D. | Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Creovai?** I like that we can have reports and insight on one platform, and Tethr does that for us. We can easily get data from customer interactions. I especially like the visualized data, which is refreshing. **What do you dislike about Creovai?** I think you can make pulling reports easier by improving the filter and search options **What problems is Creovai solving and how is that benefiting you?** Report that we usually need to manually check on Amazon **Official Response from Greg Taylor:** > Thanks for the review! ### 27. Creovai Review **Rating:** 5.0/5.0 stars **Reviewed by:** Michael Jerone F. | Project Manager, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Creovai?** Creovai is very helpful when it comes to our work. It gives a level of analysis that is multilayered with very minimal manual input or work. It also gives the freedom to generate new analysis out of all the data they process without any manual scrubbing involved. **What do you dislike about Creovai?** The user interface is great right now but I feel that there is still a lot of room for improvement. Overall, no major issues. **What problems is Creovai solving and how is that benefiting you?** Automates data gathering and insights generation with minimal to no manual work involved. Giving everyone time to actually resolve issues rather than spend time finding out. **Official Response from Greg Taylor:** > Hi Michael, thanks for the review! Do let us know if there is anything we can do to improve your experience. Many thanks, Greg ### 28. Customizable through Admin **Rating:** 3.5/5.0 stars **Reviewed by:** Rachelle B. | Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Creovai?** Being able to plug and play different features for different teams is incredibly helpful. I like how quick things can be edited and customized for the needs of the team. **What do you dislike about Creovai?** Everything has to go through Admin. There is a lot of manual requests we have to make from a single Admin-- it would be helpful to have different levels of permission, especially for specific dashboards. **What problems is Creovai solving and how is that benefiting you?** Creovai automatically scans thousands of transcripts and flags only the errors that need to be addressed, allowing the team to focus their energy on corrective action without missing any urgent escalations. **Official Response from Carl Schultze:** > Thanks for your feedback! We're happy Creovai's Intelligence platform is delivering the flexibility and customization your team needs. Since the platform allows unlimited administrators, consider working with your admin to delegate tasks or enable more permissions for you or your colleagues. You can also create and share your own reports or dashboards. Here is a quick video that might be of help: https://support.tethr.com/hc/en-us/articles/6843232209683 otherwise see more at support.tethr.com. ### 29. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Irfan B. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Creovai?** It helps businesses streamline workflows, improve efficiency, and make data-driven decisions. **What do you dislike about Creovai?** New users might take time to get familiar with its features. **What problems is Creovai solving and how is that benefiting you?** It helps businesses by reducing manual tasks, improving accuracy, and streamlining operations. **Official Response from Greg Taylor:** > Thanks for the review! ### 30. CreovAI is so easy to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Creovai?** Their support post-launch has been above and beyond what I have experienced across all our vendors, not just for this particular use case. They are open to feedback and supporting us with improvements. **What do you dislike about Creovai?** There aren't many things I dislike about the tool. I wish there were an interface specifically for our agents with information valuable to them, but we are working with Tethr on some beta for this. **What problems is Creovai solving and how is that benefiting you?** We have been able to replace our manual QA process with this tool with better, bias-free insight into our operation. With CreovAI, we now also have experience insights from Tethr that we can feed back to our business (product teams, marketing, etc.) that we can provide back in almost real-time instead of waiting for a VOC response to tell us. **Official Response from Greg Taylor:** > Thank you for the review. ### 31. Great Insights! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Creovai?** Creovai takes insights to the next level and moves you from being reactive to proactive. Custom quality assurance scoring puts the right information into the hands of team members who can help shape coaching and training which directly impacts the service and support we provide to our customers. **What do you dislike about Creovai?** The biggest challenge to date has been the ability to share dashboards and reports in a way that looks as visually appealing outside the solution as it does inside. **What problems is Creovai solving and how is that benefiting you?** Understanding call volume and call volume drivers. This has helped realign teams. **Official Response from Greg Taylor:** > Thanks for your review! ### 32. A Dynamic Hub for Creativity **Rating:** 4.5/5.0 stars **Reviewed by:** kalpana z. | Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Creovai?** Creovai has a strong focus on creativity and innovation, which really stands out. The way it encourages collaboration among diverse talents fosters unique ideas and solutions. **What do you dislike about Creovai?** While I can’t express personal dislikes, some common challenges that people might encounter in collaborative environments like Creovai could include potential communication barriers or the difficulty of aligning different creative visions. **What problems is Creovai solving and how is that benefiting you?** Creovai addresses several key problems in the creative process, such as fostering collaboration among diverse talents, providing a structured platform for idea sharing, and facilitating constructive feedback. **Official Response from Greg Taylor:** > Thanks for the review, Kalpana! ### 33. Director **Rating:** 2.5/5.0 stars **Reviewed by:** Raj S. | Director, Call Center Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Creovai?** I like the merger between the organizations, and I think it can add value as long as you don't keep charging customers additional money. With so many other companies utilizing AI, it's going to be tough for Creovai to increase its prices. **What do you dislike about Creovai?** The price. It's expensive, and it sounds like the cost will continue to increase with new feature rollouts, which will force me to look at different software. **What problems is Creovai solving and how is that benefiting you?** Easy access to pulling calls with specifics - retail, repair or insurance ### 34. It comes with pros and cons. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Creovai?** At the bare minimum it's helpful to see a script of the calls I'm reviewing. It can be helpful when spot checking things as well. Our contacts at Tethr are easy to get in touch with and helpful. **What do you dislike about Creovai?** It would help my team a lot to be able to see the scripts of the official Tethr categories. Scripting can be hard to conceptualize, and the training for scripting left things to be desired. Seeing how Tethr scripts would have been helpful. Otherwise, the talk to text makes a lot of mistakes and there are features I wish it had - being able to count and differentiate between dead time and holds, being able to determine if a member or a rep hung up. **What problems is Creovai solving and how is that benefiting you?** When our scorecard is up and running it should be able to shorten what we have to manually QA by about 25%. ### 35. Seems like the AI stuff takes a while to learn what is going on but overall a good experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Creovai?** Easy for my manager to send me QA calls. Allows me to see his notes and places to put in my notes as well. **What do you dislike about Creovai?** AI stuff has some work that is needed. Feels like i am missing out on some features too. **What problems is Creovai solving and how is that benefiting you?** Allows my manager to send me QA calls so I can review and give him feedback. **Official Response from Greg Taylor:** > Thank you for the review! ### 36. Detailed Tool - perfect for Quality **Rating:** 4.0/5.0 stars **Reviewed by:** Ronja M. | CX LEas, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Creovai?** The detailed information that it provides **What do you dislike about Creovai?** The search function could be improved a bit **What problems is Creovai solving and how is that benefiting you?** shows quality of the team **Official Response from Greg Taylor:** > Thanks for the review, Ronja. ### 37. A great tool for a modern customer service organization. **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler Dallas S. | Service Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Creovai?** Creovai is a great tool, provides insights into our service and enables us to review calls to set our teams and customers up for success. **What do you dislike about Creovai?** Creovai overall captures and collects the information that I need. **What problems is Creovai solving and how is that benefiting you?** Creovai enables me to properly navigate my team's calls and is able to identify the areas of opportunity for them. **Official Response from Greg Taylor:** > Thanks for the review, Tyler! ### 38. My recommendations for Tethr **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Creovai?** I like that Tethr includes both phone calls/chats as well as the QA form. Having everything integrated makes it easier for evaluators to provide feedback and for managers and agents to receive and review feedback. We have both internal and external evaluators and we can work together to provide feedback, but reporting allows us to track some or all of the evaluattions. I frequently use Tethr to run reports and it is easy to use with a variety of options for that. I was part of the team that worked to implement and integrate Tethr with our current systems and it was easy to get everyone on board. I've only needed to contact customer support one time about my login, but that one time it was a quick resolution. **What do you dislike about Creovai?** The biggest issue I personally had with Tethr was that it was another system to learn and get used to. We needed some help getting our reports set up and there was some adjustment needed at first. **What problems is Creovai solving and how is that benefiting you?** Tethr makes it easy for our internal evaluators to work with external client evaluators. That transcripts for calls are great and help make evaluations easier for our team. Managers do make use of the effort index as well. I have not yet gotten into all of the reports that I have planned, but there are a variety of options available and setting up automated reports will be helpful. ### 39. Useful tool for monitoring employees performance. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Creovai?** It is helpful that you can filter reports and searches by numerous different categories such as date range, agent name, call topics that are included or missing from the call. It makes targetting specific behaviors easier to monitor. **What do you dislike about Creovai?** The transcripts are not always accurate; what may be flagged as missing from the call is in fact included but not caught. **What problems is Creovai solving and how is that benefiting you?** It monitors multiple calls for my agents vs me having to manually review close to 1000 calls per agent per month. **Official Response from Greg Taylor:** > I'm glad we're doing the heavy lifting for you! Thanks for the review. ### 40. Slightly more intuitive for manual user experience **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Creovai?** The scope of how much data it can provide. **What do you dislike about Creovai?** The interface is oversized but readable. I have to scroll to see all my scores. There could be improvements with how space is managed. **What problems is Creovai solving and how is that benefiting you?** I am able to see my scores for my performance at work. **Official Response from Carl Schultze:** > Thanks for your feedback. We're happy to hear you're seeing value in the amount of data available in Tethr, but obviously we would have preferred you had a better experience accessing that information. These types of things are important to get right, so perhaps we can help troubleshoot the issues you mentioned, or if you'd be willing to chat with our product team on ways to improve Tethr we'd love to hear more. Submit a request at support.tethr.com and mention my name. Thanks again for your time. ### 41. Quality Assurance Use **Rating:** 4.5/5.0 stars **Reviewed by:** Brittany M. | QA specialist, Enterprise (> 1000 emp.) **Reviewed Date:** January 02, 2024 **What do you like best about Creovai?** The ability to filter and narrow down on specific demographics for quality assurance review. **What do you dislike about Creovai?** It can be overwhelming to learn initially. **What problems is Creovai solving and how is that benefiting you?** Tethr assists our quality assurance program by allowing us to filter and review calls taken by agents, this helps to ensure compliance with industry standards/practices. ### 42. One of the best products I have used for quality **Rating:** 5.0/5.0 stars **Reviewed by:** Ironely F. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2023 **What do you like best about Creovai?** What I love about Tethr is that you can share Dashboards without even having to send links, just share it and it will appeared on your Dashboard section. I love the fact that it will show a transcript of the call you are reviewing, which is awesome as some times you can't catch up what someone said. **What do you dislike about Creovai?** I feel like the filters can be improved a little bit more, however, is not a big deal. Also, the interface could be better. **What problems is Creovai solving and how is that benefiting you?** Tethr is amazing when it comes to evaluating calls. It is user friendly and it allows to erase evaluations or upgrade them. **Official Response from Leigh Anne Reynolds:** > Thank you for the kind review. We appreciate your feedback. So glad Tethr makes call evaluations easy! ### 43. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Creovai?** I like how customizable it is, there are a lot of things that can be added to be picked up for one certain critria. **What do you dislike about Creovai?** The only thing I hate is that it doesn't hear some things right so it doesn't pick up what it should because of slurring or maybe slang so I would like some more relax pick up with tethr **What problems is Creovai solving and how is that benefiting you?** Just to make sure we are staying within compliance with the reps. **Official Response from Leigh Anne Reynolds:** > Thank you for taking the time to provide us feedback. We're so glad you are finding value in Tethr. ### 44. pretty efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Creovai?** the platform is user friendly and very easy to navigate **What do you dislike about Creovai?** I wish it didnt time out and make me re log in **What problems is Creovai solving and how is that benefiting you?** collecting data and creating dashboards all in one place **Official Response from Greg Taylor:** > Thanks for the review! ### 45. user feedback for Tethr **Rating:** 4.0/5.0 stars **Reviewed by:** Dhruv P. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Creovai?** Transcipt accuracy is better than most tools that I have used. The preset report functionality is also great - this helps reducing human effort from something that is recurring in terms of numbers **What do you dislike about Creovai?** Limitations of filters and complex scripting. Also, while exporting the process is tedious and creates quite a bit of user effort **What problems is Creovai solving and how is that benefiting you?** Automation is the future and we use Tethr as the first layer for automation. It is capable of scrubbing huge data sets in very less time with above par accuracy **Official Response from Carl Schultze:** > Dhruv, thank you for taking the time to submit your thoughts here. We're happy to hear you're seeing high accuracy and can reliably use Tethr to drive your automation processes. Our team is always open to hearing about how we can make Tethr better, so if you're open to discussing more about how we can improve filtering, scripting or exporting please submit a request at support.tethr.com and mention this review or my name. Thanks again! ### 46. Great management platform **Rating:** 4.0/5.0 stars **Reviewed by:** Karina F. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2023 **What do you like best about Creovai?** Tethr utilizes speech analytics to automatically transcribe and analyze conversations from customer interactions. This can include phone calls, chat sessions, and other communication channels. The platform is designed to generate insights from the analyzed conversations. This can provide valuable information about customer sentiment, common issues, and areas for improvement in customer service. The platform may offer features for monitoring and evaluating the performance of customer service agents. This can help in identifying areas where additional training or support may be needed. **What do you dislike about Creovai?** At first, it is a bit confusing as to how should you use it, but with the proper training, it gets easy. **What problems is Creovai solving and how is that benefiting you?** The platform enables businesses to monitor and optimize the performance of customer service agents. Insights derived from Tethr can be used to provide targeted training, coaching, and support to agents, improving overall efficiency and customer satisfaction. ### 47. Tethr Review for New User **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Creovai?** It has a great navigation flow and broad data analysis. Now that my understanding is greater the platform category building is easy to understand and build my own. **What do you dislike about Creovai?** Exportable table with option to select additional metadata. **What problems is Creovai solving and how is that benefiting you?** Trending anaylsis and sales churn, customer experience and quality assurance. The option to consildate agent scores is easier than ever! **Official Response from Carl Schultze:** > We're happy to hear Tethr is working well for you and your organization! Also wanted to note that you can export tables with additional meta data through our Interaction Detail Export feature. See the link below for details. Thanks again for your feedback! https://support.tethr.com/hc/en-us/articles/360049383133 ### 48. A great call center analytics platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Caitlin H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Creovai?** Tethr has tons of great benefits: an amazing customer support team, EASY to use, provides actionable insights and much more! I also can't forget how great & friendly all their employees are - They truly make everything even easier and better! **What do you dislike about Creovai?** Honestly, there isn't much to dislike about Tethr! **What problems is Creovai solving and how is that benefiting you?** Tethr helps improve our customer experience by identifying areas for improvement and help us maintain consistency in our customer service. This leads to happier customers! ### 49. Tethr is the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Hiro K. | Business Insights Manager, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Creovai?** Leveraging their machine learning technology enhances our insights into the customer experience, enabling us to pinpoint areas of communication improvement. Furthermore, their exemplary post-sales support ensures we're never left unsupported, which is crucial when selecting business partners. **What do you dislike about Creovai?** "I have had a very positive experience working with Tethr. Their team has been exceptionally cooperative and easy to collaborate with. I appreciate their professionalism and the smooth working relationship we've developed. I guess there is nothing to dislike about Tethr. **What problems is Creovai solving and how is that benefiting you?** Tether has proven to be an invaluable tool in delivering granular insights into our customer interactions. By utilizing the detailed information provided, we've been empowered to offer targeted coaching to our agents. This focused training enhances their communication abilities, ensuring that every customer interaction, whether via call or email, meets the highest standards of excellence. This not only elevates our customer service quality but also fosters a culture of continuous improvement within our team. ### 50. Leveraging Tethr Speech Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Creovai?** Tethr is our go-to for digging into trending analysis, giving us actionable insights that everyone in the company can benefit from. Moreover, we've introduced Automated Quality Monitoring to improve our manual quality checks for agent performance. This automation has been a game-changer, helping us spot areas for improvement not just with our agents, but also by spotting patterns in customer behavior across a much larger volume of calls. **What do you dislike about Creovai?** There are no downsides to Tethr. We're all about leveraging Tethr to boost our operations and gather some invaluable insights! **What problems is Creovai solving and how is that benefiting you?** Tethr aids us in conducting trending analysis, which produces actionable insights for stakeholders across most departments within our company. ## Creovai Discussions - [What is Awaken Conversations used for?](https://www.g2.com/discussions/what-is-awaken-conversations-used-for) - [What is Tethr used for?](https://www.g2.com/discussions/what-is-tethr-used-for) - [View Creovai pricing details and edition comparison](https://www.g2.com/products/creovai/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+22%3A36%3A46+-0500&secure%5Bsession_id%5D=ebaac10f-d271-4a34-8522-d56576c7e153&secure%5Btoken%5D=bd890c48a90b153c51c41bfc485c678994bbb8d60704585f65d6a7b2663d7139&format=llm_user) ## Creovai Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [QEval](https://www.g2.com/products/qeval/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Creovai Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Performance** - Third-Party Integrations - Compliance **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Summarization - Call Routing - Generative AI **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation ## Top Creovai Alternatives - [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) - 4.5/5.0 (221 reviews) - [Gong](https://www.g2.com/products/gong/reviews) - 4.7/5.0 (6,505 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 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