--- title: Creovai Reviews meta\_title: 'Creovai Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 200 reviews by the users' company size, role or industry to find out how Creovai works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 200 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Creovai Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Creovai but has limited features. Are you part of the Creovai team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact center leaders to make smarter decisions that improve agent performance for reduced customer churn, increased sales, and lowered service costs. Our promise is simple: the fastest ROI, the easiest-to-use solution, and the most trustworthy insights to drive real business impact. The platform’s combination of analytics and real-time agent support creates a continuous improvement loop, enabling organizations to adapt and excel. Creovai identifies important trends, bridges knowledge gaps, and equips agents with the right information at the right moment—so they can handle even the most complex interactions with confidence. Hyper-focused on intelligence and guidance, Creovai improves contact center operations, helping you deliver better outcomes for your customers and your teams that serve them. * * * Seller [Capacity](https://www.g2.com/sellers/capacity) Discussions [Creovai Community](https://www.g2.com/products/creovai/discuss) Languages Supported English Solution Type All-in-One Overview by Dean Cruse (Marketing leadership for growth companies) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 16 months [ View More Pricing Information ](https://www.g2.com/products/creovai/pricing) ## Top-Rated Alternatives [ ![CallMiner Eureka](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CallMiner Eureka") CallMiner Eureka 4.5/5(230) ](https://www.g2.com/products/callminer-eureka/reviews) [ ![Gong](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gong") Gong 4.7/5(6,679) ](https://www.g2.com/products/gong/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/creovai/competitors/alternatives) ## User Insights Average based on 200 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Creovai Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews) Show More ![Claudia L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Claudia L.") CL Claudia L. Customer Satisfaction. Small-Business (50 or fewer emp.) 8/4/2025 "Creovai Review" 5/5 What do you like best about Creovai? I think Creovai is very user friendly and easy to use. I use it every day to complete my tasks. Review collected by and hosted on G2.com. What do you dislike about Creovai? Unfortunately, every once in a while, we encounter a delay. Sometimes, it takes over a week to receive the information in our file. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? I think that Creovai has been solving issues with understanding what the team members say. It is making my job way easier. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11488088/official_response/edit) Thanks for the review, Claudia! Many thanks, Greg Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Enterprise (\> 1000 emp.) 10/17/2025 "Great Call Sorting, But Needs Customer Names in Subject Line" 3/5 What do you like best about Creovai? Sorting calls by agent name - it's nice to be able to pull calls for a specific person. Review collected by and hosted on G2.com. What do you dislike about Creovai? Not seeing customer name in the subject line of the call, making it harder to know what calls to listen to for my team Talk time ratio would be helpful - right now, there is no % call out of talk time.. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Reviewing my reps calls Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11831274/official_response/edit) Thank you for your honest feedback. If you need support with any of the above then please do contact your account manager or I can connect you. Many thanks, Greg Current UserValidated ReviewerIncentivizedSource: Seller invite SS Sohel S. Lead Analyst II Enterprise (\> 1000 emp.) 8/4/2025 "Very easy to navigate and smooth to derive data" 5/5 What do you like best about Creovai? Easy to apply filters, building dashboard and report, graphs, used on daily basis, can upload data easily and map metadata, receive responses on email quickly, customer support is good Review collected by and hosted on G2.com. What do you dislike about Creovai? Export option is very lengthy, you have to select fields manually everytime Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Analyzing entire call population together it saves time, we create categories on CrevoAI which gives us result quickly Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11488501/official_response/edit) Hi Sohel, thank you for your review. Your thoughts on the export capability has been fed back to the product team. Many thanks, Greg Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 10/17/2025 "Coach and Quality Assurance" 3.5/5 What do you like best about Creovai? It has a lot of filters and data. You can customise reports and graphs. Review collected by and hosted on G2.com. What do you dislike about Creovai? Buggy sometimes. Some side bars or tabs not loading properly however this is rare. Some filters cannot be saved, and you will have to manually update filters/dashboards. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? I use it for QA and the data offered can be used in coaching sessions as well. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11829069/official_response/edit) Thanks for the review and feedback! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jamie W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie W.") JW Jamie W. Onboarding Associate Enterprise (\> 1000 emp.) 5/13/2025 "Creavai is a game changer for any team who takes calls." 5/5 What do you like best about Creovai? The amount of filtering I can apply to narrow down specific instances. Review collected by and hosted on G2.com. What do you dislike about Creovai? That tonality of a representative's voice can not be taken into account. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? After talking to so many people you can lose sight of individual interactions. Creovai helps me revisit good and bad calls and help me improve my overall performance as an IC. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11162413/official_response/edit) Jamie, thank you for the review. It's much appreciated. I've passed your feedback directly to the product team. Many thanks, Greg 8/5/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nikki G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikki G.") NG Nikki G. Customer service representative Enterprise (\> 1000 emp.) 8/5/2025 "Easy to undestand" 5/5 What do you like best about Creovai? I like that I can go back and review the transcript to see where I actually made the mistake Review collected by and hosted on G2.com. What do you dislike about Creovai? It could be a little easier to navigate; otherwise, it's great and easy to use. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? It's solving my issues with finding out my strong and weak points and exactly what I need to work on. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11493911/official_response/edit) Hi Nikki, thanks for the review! Your thoughts on navigation have been fed back to the team. Many thanks, Greg Current UserValidated ReviewerIncentivizedSource: Seller invite GK grant k. operations manager Mid-Market (51-1000 emp.) 5/12/2025 "GREAT INSIGHT TOOL" 5/5 What do you like best about Creovai? I love the ability to build dashoboards and reports specific to users/key events etc. Creovai is simple enough as an out the box solution that anyone can manipulate to gain great insights, issues are quickly resolved by the support teams and they are there every step of the road to help Review collected by and hosted on G2.com. What do you dislike about Creovai? not all of the tags etc are representative of the needs of the business immediately Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? creovai helps us solve issues such as high average handle time across specific call types, it lets us be aware of our custoner sentiment thru almost real time activities Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11154353/official_response/edit) Thank you, for the review, Grant. I'm glad you're getting great value from the tech. Feel free to fire through any other feedback. Many thanks. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Andres H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andres H.") AH Andres H. Quality Analyst Specialist Mid-Market (51-1000 emp.) 2/19/2025 "Easier than ever! Analysis of calls is improved with AI capabilities!" 4.5/5 What do you like best about Creovai? Used the software for over a year and have been really aware of the improvements. Specially with the most recent update were calls are sumarized. It makes it easier to follow and to locate specific information. Specially useful in long calls with lot of information shared. This is a Must! Review collected by and hosted on G2.com. What do you dislike about Creovai? There are still some issues regarding specific words accuracy. Some times the IA still doesn't understand some words. Most notorious with some accents. It has been improved, but there is still room to fix it. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? We use it to create accurate reports of volume of calls, make sure that specific process are being done and creating profiles about our interactions with customers. We use the information to provide feedback to our customer service and collections agents for improvement. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Charles B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charles B.") CB Charles B. Call Center Manager Mid-Market (51-1000 emp.) 8/7/2025 "Great tool for any call center" 5/5 What do you like best about Creovai? Transcripts and AI searching/QA's. Its very easy to use Review collected by and hosted on G2.com. What do you dislike about Creovai? None at this time. The tool works as intended Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Allowing us to search through calls for info that is needed when diving into thousands of calls and able to locate these very easy Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11507166/official_response/edit) Thanks, for the review Charles! It's much appreciated. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ryan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan G.") RG Ryan G. Account Executive Enterprise (\> 1000 emp.) 8/6/2025 "I think for enterprise level companies, the platform needs a more user friendly UI." 2.5/5 What do you like best about Creovai? Functionality of listening to calls. The system is efficient for listening in to calls. Review collected by and hosted on G2.com. What do you dislike about Creovai? The system feels clunky and needs an overhaul on the overall UI. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? It solves the ability to call coach and listen to representatives previous dials to ensure quality. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11502071/official_response/edit) Hi Ryan, thanks for your feedback, I've passed it on to the product team. We'd be more than happy to discuss your thoughts in more detail if that would help. Many thanks, Greg Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Creovai? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Creovai ](https://www.g2.com/products/creovai/discussions/new) GU Guest User What is Awaken Conversations used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-awaken-conversations-used-for) GU Guest User What is Tethr used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-tethr-used-for) [ View all Discussions ](https://www.g2.com/products/creovai/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 16 months ### Average Discount 10% [ View More Pricing Information ](https://www.g2.com/products/creovai/pricing) Creovai Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_617d4494db8cb87c37349164077e64fc/callminer-eureka.png "Product Avatar Image") CallMiner Eureka 4.5/5(230) [ Compare Now ](https://www.g2.com/compare/callminer-eureka-vs-creovai) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image") Gong 4.7/5(6,679) [ Compare Now ](https://www.g2.com/compare/creovai-vs-gong) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7b9b1543334117fac389c28e68498493/observe-ai%282%29.png "Product Avatar Image") Observe.AI 4.6/5(255) [ Compare Now ](https://www.g2.com/compare/creovai-vs-observe-ai) ##### ##### Creovai Features Call Analytics Call Recording Machine Learning Call Analysis Artificial Intelligence - Conversation Intelligence Customer Scoring Speech-to-Text Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training [ View More Features ](https://www.g2.com/products/creovai/features) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics) [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What employee recognition software works for a mid-size company that needs peer-to-peer recognition across multiple departments?](https://www.g2.com/discussions/what-employee-recognition-software-works-for-a-mid-size-company-that-needs-peer-to-peer-recognition-across-multiple-departments)[Is Knock worth it as a notification infrastructure platform for a dev team that needs the fastest integration path, or does Courier offer comparable integration speed with more delivery channel flexibility?](https://www.g2.com/discussions/is-knock-worth-it-as-a-notification-infrastructure-platform-for-a-dev-team-that-needs-the-fastest-integration-path-or-does-courier-offer-comparable-integration-speed-with-more-delivery-channel-flexibility)[Which notification infrastructure platforms are most trusted by DevOps and platform engineering teams based on user reviews?](https://www.g2.com/discussions/notification-infrastructure-which-notification-infrastructure-platforms-are-most-trusted-by-devops-and-platform-engineering-teams) [Which digital mortgage closing vendors offer the fastest implementation timelines with minimal Encompass disruption?](https://www.g2.com/discussions/which-digital-mortgage-closing-vendors-offer-the-fastest-implementation-timelines-with-minimal-encompass-disruption)[What is the top-rated vulnerability scanner for large organizations?](https://www.g2.com/discussions/what-is-the-top-rated-vulnerability-scanner-for-large-organizations)[Pros and Cons Details](https://www.g2.com/products/creovai/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)