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Compare CallMiner Eureka and Creovai 
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At a Glance
Market Segments
Mid-Market (48.4% of reviews)
Mid-Market (59.0% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
CallMiner Eureka
Star Rating
(223)4.5 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CallMiner EurekaCreovai
Star Rating
(200)4.3 out of 5
Market Segments
Mid-Market (59.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Learn more about CreovaiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallMiner Eureka excels in Call Analysis with a score of 8.9, highlighting its ability to provide in-depth insights into customer interactions, while Creovai's score of 8.2 indicates it may not offer the same level of detail.
- Reviewers mention that CallMiner's Machine Learning capabilities, rated at 8.2, are robust, allowing for better predictive analytics, whereas Creovai's lower score of 7.8 suggests it may not leverage machine learning as effectively.
- G2 users note that CallMiner Eureka's AI Text Summarization feature, rated at 8.2, is particularly useful for quickly digesting call content, while Creovai's score of 6.5 indicates that users find its summarization capabilities lacking.
- Users on G2 highlight that CallMiner's Customer Scoring feature, with a score of 8.8, provides valuable insights into agent performance, which is superior to Creovai's score of 7.8, suggesting a less effective scoring mechanism.
- Reviewers say that CallMiner Eureka's Quality of Support is rated at 9.0, with many praising the responsiveness and helpfulness of the support team, while Creovai's score of 9.1 is slightly higher but does not reflect significant differences in user experiences.
- Users report that CallMiner's Compliance features, rated at 8.8, are comprehensive and help ensure regulatory adherence, while Creovai's score of 8.4 indicates it may not provide the same level of compliance support.
Pricing
Entry-Level Pricing
CallMiner Eureka
No pricing availableCreovai
Creovai
Contact Us
Experience how Creovai delivers intelligence and guidance from day one—turning your call, chat, and case data into actionable insights that enhance agent performance, improve customer retention, and drive real business impact.
- Real-time agent guidance
- Conversation analytics
- Customer & agent experience insights
Free Trial
CallMiner Eureka
No trial information availableCreovai
Free Trial is available
Ratings
Meets Requirements
8.7
175
8.4
182
Ease of Use
8.3
176
8.4
187
Ease of Setup
7.6
107
8.4
107
Ease of Admin
8.1
110
8.8
62
Quality of Support
9.0
171
9.0
152
Has the product been a good partner in doing business?
9.4
116
9.3
62
Product Direction (% positive)
9.7
175
8.9
180
Features by Category
Call Analytics
8.7
63
|
Verified
8.6
70
7.9
57
|
Verified
7.8
69
8.8
67
|
Verified
8.0
72
8.3
49
|
Verified
Feature Not Available
Agent Performance Management
8.8
60
|
Verified
7.6
72
8.2
67
|
Verified
7.7
72
8.1
57
|
Verified
7.6
71
Generative AI
8.3
19
7.2
36
Agentic AI - Conversation Intelligence
Not enough data
6.9
9
Not enough data
6.3
9
Not enough data
6.4
7
Not enough data
6.3
8
Not enough data
6.5
8
Not enough data
6.3
8
8.0
5
6.0
8
Quality Assurance
8.8
92
8.5
128
8.5
85
8.1
127
8.2
93
8.4
128
Engagement
8.6
92
8.3
130
8.1
93
8.2
130
8.4
87
7.9
127
Performance
8.0
74
7.8
130
8.8
91
8.4
130
Generative AI
7.7
31
Feature Not Available
7.7
30
7.2
75
Generative AI
8.2
36
7.1
41
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CallMiner Eureka and Creovai are categorized as Contact Center Quality Assurance, Speech Analytics, and Conversation Intelligence
Unique Categories
CallMiner Eureka has no unique categories
Creovai is categorized as Genesys AppFoundry Marketplace
Reviews
Reviewers' Company Size
CallMiner Eureka
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Creovai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
24.4%
Insurance
7.5%
Telecommunications
6.1%
Hospital & Health Care
5.2%
Consumer Services
5.2%
Other
51.6%
Consumer Services
10.8%
Banking
8.7%
Health, Wellness and Fitness
6.7%
Insurance
6.2%
Financial Services
6.2%
Other
61.5%
Alternatives
Discussions
Is there any way to increase the recognition accuracy?
1 Comment
KD
Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)...Read more
How do I combine two components in one components?
1 Comment
KD
Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team.Read more
How can I keep the data label while exporting the dashboard in pdf format?
1 Comment
KD
Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to...Read more
Creovai has no discussions with answers
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