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Compare CallMiner Eureka and Creovai 
Featured Products
At a Glance
Market Segments
Mid-Market (48.4% of reviews)
Mid-Market (59.0% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
CallMiner Eureka
Star Rating
(223)4.5 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CallMiner EurekaCreovai
Star Rating
(200)4.3 out of 5
Market Segments
Mid-Market (59.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Learn more about CreovaiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CallMiner Eureka excels in transforming customer interactions into actionable insights, with users highlighting its ability to link conversations to meaningful outcomes. This feature is particularly beneficial for teams looking to enhance their customer service strategies.
- Users say that Creovai offers a clean and user-friendly interface, making it easy to analyze interactions and convert voice to text. Reviewers appreciate the straightforward setup process and the ability to export data quickly, which can save time in daily operations.
- Reviewers mention that CallMiner Eureka has a higher overall satisfaction score compared to Creovai, indicating a stronger performance in delivering quality insights and support. Users have praised its comprehensive reporting capabilities, which help in making informed business decisions.
- According to verified reviews, Creovai shines in its ease of administration, with users noting that the platform is exceptionally easy to manage. This can be a significant advantage for teams that may not have dedicated IT resources to handle complex software.
- G2 reviewers highlight that while both platforms provide quality support, CallMiner Eureka stands out with a slightly higher rating in terms of product direction and partnership, suggesting that users feel more confident in its ongoing development and alignment with their needs.
- Users report that CallMiner Eureka's advanced features, such as AI text summarization and customer scoring, provide deeper insights into customer interactions, which can be crucial for businesses aiming to improve their service quality and customer satisfaction.
Pricing
Entry-Level Pricing
CallMiner Eureka
No pricing availableCreovai
Creovai
Contact Us
Experience how Creovai delivers intelligence and guidance from day one—turning your call, chat, and case data into actionable insights that enhance agent performance, improve customer retention, and drive real business impact.
- Real-time agent guidance
- Conversation analytics
- Customer & agent experience insights
Free Trial
CallMiner Eureka
No trial information availableCreovai
Free Trial is available
Ratings
Meets Requirements
8.7
175
8.4
182
Ease of Use
8.3
176
8.4
187
Ease of Setup
7.6
107
8.4
108
Ease of Admin
8.1
110
8.8
62
Quality of Support
9.0
171
9.0
152
Has the product been a good partner in doing business?
9.4
116
9.3
62
Product Direction (% positive)
9.7
175
8.9
180
Features by Category
Call Analytics
8.7
63
|
Verified
8.6
70
7.9
57
|
Verified
7.8
69
8.8
67
|
Verified
8.0
72
8.3
49
|
Verified
Feature Not Available
Artificial Intelligence - Conversation Intelligence
8.8
60
|
Verified
7.6
72
8.2
67
|
Verified
7.7
72
Not enough data
Not enough data
Generative AI
8.3
19
7.2
36
Agentic AI - Conversation Intelligence
Not enough data
6.9
9
Not enough data
6.3
9
Not enough data
6.4
7
Not enough data
6.3
8
Not enough data
6.5
8
Not enough data
6.3
8
8.0
5
6.0
8
Quality Assurance
8.8
92
8.5
128
8.5
85
8.1
127
8.2
93
8.4
128
Engagement
8.6
92
8.3
130
8.1
93
8.2
130
8.4
87
7.9
127
Performance
8.0
74
7.8
130
8.8
91
8.4
130
Generative AI
7.7
31
Feature Not Available
7.7
30
7.2
75
Generative AI
8.2
36
7.1
41
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CallMiner Eureka and Creovai are categorized as Contact Center Quality Assurance, Speech Analytics, and Conversation Intelligence
Unique Categories
CallMiner Eureka has no unique categories
Creovai is categorized as Genesys AppFoundry Marketplace
Reviews
Reviewers' Company Size
CallMiner Eureka
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Creovai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
24.4%
Insurance
7.5%
Telecommunications
6.1%
Hospital & Health Care
5.2%
Consumer Services
5.2%
Other
51.6%
Consumer Services
10.8%
Banking
8.7%
Health, Wellness and Fitness
6.7%
Insurance
6.2%
Financial Services
6.2%
Other
61.5%
Alternatives
Discussions
How do I combine two components in one components?
1 Comment
KD
Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team.Read more
Is there any way to increase the recognition accuracy?
1 Comment
KD
Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)...Read more
How can I keep the data label while exporting the dashboard in pdf format?
1 Comment
KD
Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to...Read more
Creovai has no discussions with answers
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