1. [Home](https://www.g2.com/) 2. ... 3. [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) 4. [Creovai Discussions](https://www.g2.com/products/creovai/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9281cced81feb04137171dc739c633f2/creovai.png "Product Avatar Image") ](/products/creovai/reviews) [ Creovai ](/products/creovai/reviews) (200)4.3/5 Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact center leaders to make smarter decisions that improve agent performance for reduced customer churn, increased sales, and lowered service costs. Our promise is simple: the fastest ROI, the easiest-to-use solution, and the most trustworthy insights to drive real business impact. The platform’s combination of analytics and real-time agent support creates a continuous improvement loop, enabling organizations to adapt and excel. Creovai identifies important trends, bridges knowledge gaps, and equips agents with the right information at the right moment—so they can handle even the most complex interactions with confidence. Hyper-focused on intelligence and guidance, Creovai improves contact center operations, helping you deliver better outcomes for your customers and your teams that serve them. Show More * * * ### 52.0 Nps Score Already have Creovai? ### All Creovai Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Awaken Conversations used for? ](/discussions/what-is-awaken-conversations-used-for) What is Awaken Conversations used for? [ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Conversation Intelligence Software ](https://www.g2.com/tags/conversation-intelligence-software)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) [ Transcription Software ](https://www.g2.com/tags/transcription-software)[ Machine Translation Software ](https://www.g2.com/tags/machine-translation-software)[ Multilingual Customer Support Software ](https://www.g2.com/tags/multilingual-customer-support-software)[ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Conversation Intelligence Software Questions ](https://www.g2.com/topics/conversation-intelligence) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Creovai+questions+and+get+answers+from+expert+users+in+our+Creovai+Discussions+section.&title=Creovai+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcreovai%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Creovai+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcreovai%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcreovai%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Creovai+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcreovai%2Fdiscuss%0aAsk+Creovai+questions+and+get+answers+from+expert+users+in+our+Creovai+Discussions+section.) 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[ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Conversation Intelligence Software ](https://www.g2.com/tags/conversation-intelligence-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) [ Conversation Intelligence Software Questions ](https://www.g2.com/topics/conversation-intelligence) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Creovai+questions+and+get+answers+from+expert+users+in+our+Creovai+Discussions+section.&title=Creovai+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcreovai%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Creovai+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcreovai%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcreovai%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Creovai+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcreovai%2Fdiscuss%0aAsk+Creovai+questions+and+get+answers+from+expert+users+in+our+Creovai+Discussions+section.) 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