--- title: Creovai Reviews meta\_title: 'Creovai Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 200 reviews by the users' company size, role or industry to find out how Creovai works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 200 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Creovai Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Creovai but has limited features. Are you part of the Creovai team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact center leaders to make smarter decisions that improve agent performance for reduced customer churn, increased sales, and lowered service costs. Our promise is simple: the fastest ROI, the easiest-to-use solution, and the most trustworthy insights to drive real business impact. The platform’s combination of analytics and real-time agent support creates a continuous improvement loop, enabling organizations to adapt and excel. Creovai identifies important trends, bridges knowledge gaps, and equips agents with the right information at the right moment—so they can handle even the most complex interactions with confidence. Hyper-focused on intelligence and guidance, Creovai improves contact center operations, helping you deliver better outcomes for your customers and your teams that serve them. * * * Seller [Capacity](https://www.g2.com/sellers/capacity) Discussions [Creovai Community](https://www.g2.com/products/creovai/discuss) Languages Supported English Solution Type All-in-One Overview by Dean Cruse (Marketing leadership for growth companies) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 16 months [ View More Pricing Information ](https://www.g2.com/products/creovai/pricing) ## Top-Rated Alternatives [ ![CallMiner Eureka](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CallMiner Eureka") CallMiner Eureka 4.5/5(230) ](https://www.g2.com/products/callminer-eureka/reviews) [ ![Gong](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gong") Gong 4.7/5(6,679) ](https://www.g2.com/products/gong/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/creovai/competitors/alternatives) ## User Insights Average based on 200 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Creovai Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews) Show More BM Brittany M. QA specialist Enterprise (\> 1000 emp.) 1/2/2024 "Quality Assurance Use" 4.5/5 What do you like best about Creovai? The ability to filter and narrow down on specific demographics for quality assurance review. Review collected by and hosted on G2.com. What do you dislike about Creovai? It can be overwhelming to learn initially. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Tethr assists our quality assurance program by allowing us to filter and review calls taken by agents, this helps to ensure compliance with industry standards/practices. Review collected by and hosted on G2.com. Show More 8/13/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite IF Ironely F. Mid-Market (51-1000 emp.) 12/9/2023 "One of the best products I have used for quality" 5/5 What do you like best about Creovai? What I love about Tethr is that you can share Dashboards without even having to send links, just share it and it will appeared on your Dashboard section. I love the fact that it will show a transcript of the call you are reviewing, which is awesome as some times you can't catch up what someone said. Review collected by and hosted on G2.com. What do you dislike about Creovai? I feel like the filters can be improved a little bit more, however, is not a big deal. Also, the interface could be better. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Tethr is amazing when it comes to evaluating calls. It is user friendly and it allows to erase evaluations or upgrade them. Review collected by and hosted on G2.com. Show More Response from Leigh Anne Reynolds of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-8986067/official_response/edit) Thank you for the kind review. We appreciate your feedback. So glad Tethr makes call evaluations easy! 4/17/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Mid-Market (51-1000 emp.) 12/12/2023 "Easy to Use" 5/5 What do you like best about Creovai? I like how customizable it is, there are a lot of things that can be added to be picked up for one certain critria. Review collected by and hosted on G2.com. What do you dislike about Creovai? The only thing I hate is that it doesn't hear some things right so it doesn't pick up what it should because of slurring or maybe slang so I would like some more relax pick up with tethr Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Just to make sure we are staying within compliance with the reps. Review collected by and hosted on G2.com. Show More Response from Leigh Anne Reynolds of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-8997669/official_response/edit) Thank you for taking the time to provide us feedback. We're so glad you are finding value in Tethr. 8/26/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 8/21/2024 "pretty efficient" 4/5 What do you like best about Creovai? the platform is user friendly and very easy to navigate Review collected by and hosted on G2.com. What do you dislike about Creovai? I wish it didnt time out and make me re log in Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? collecting data and creating dashboards all in one place Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-10033410/official_response/edit) Thanks for the review! 10/31/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite DP Dhruv P. Mid-Market (51-1000 emp.) 1/9/2024 "user feedback for Tethr" 4/5 What do you like best about Creovai? Transcipt accuracy is better than most tools that I have used. The preset report functionality is also great - this helps reducing human effort from something that is recurring in terms of numbers Review collected by and hosted on G2.com. What do you dislike about Creovai? Limitations of filters and complex scripting. Also, while exporting the process is tedious and creates quite a bit of user effort Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Automation is the future and we use Tethr as the first layer for automation. It is capable of scrubbing huge data sets in very less time with above par accuracy Review collected by and hosted on G2.com. Show More Response from Carl Schultze of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-9096329/official_response/edit) Dhruv, thank you for taking the time to submit your thoughts here. We're happy to hear you're seeing high accuracy and can reliably use Tethr to drive your automation processes. Our team is always open to hearing about how we can make Tethr better, so if you're open to discussing more about how we can improve filtering, scripting or exporting please submit a request at support.tethr.com and mention this review or my name. Thanks again! [See how Creovai improved](https://support.tethr.com/) 4/17/2024 Current UserValidated ReviewerSource: Organic ![Karina F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karina F.") KF Karina F. Mid-Market (51-1000 emp.) 12/27/2023 "Great management platform" 4/5 What do you like best about Creovai? Tethr utilizes speech analytics to automatically transcribe and analyze conversations from customer interactions. This can include phone calls, chat sessions, and other communication channels. The platform is designed to generate insights from the analyzed conversations. This can provide valuable information about customer sentiment, common issues, and areas for improvement in customer service. The platform may offer features for monitoring and evaluating the performance of customer service agents. This can help in identifying areas where additional training or support may be needed. Review collected by and hosted on G2.com. What do you dislike about Creovai? At first, it is a bit confusing as to how should you use it, but with the proper training, it gets easy. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? The platform enables businesses to monitor and optimize the performance of customer service agents. Insights derived from Tethr can be used to provide targeted training, coaching, and support to agents, improving overall efficiency and customer satisfaction. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") TU Verified User in Utilities Mid-Market (51-1000 emp.) 1/9/2024 "Tethr Review for New User" 5/5 What do you like best about Creovai? It has a great navigation flow and broad data analysis. Now that my understanding is greater the platform category building is easy to understand and build my own. Review collected by and hosted on G2.com. What do you dislike about Creovai? Exportable table with option to select additional metadata. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Trending anaylsis and sales churn, customer experience and quality assurance. The option to consildate agent scores is easier than ever! Review collected by and hosted on G2.com. Show More Response from Carl Schultze of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-9097358/official_response/edit) We're happy to hear Tethr is working well for you and your organization! Also wanted to note that you can export tables with additional meta data through our Interaction Detail Export feature. See the link below for details. Thanks again for your feedback! https://support.tethr.com/hc/en-us/articles/360049383133 8/13/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite CH Caitlin H. Mid-Market (51-1000 emp.) 4/19/2024 "A great call center analytics platform!" 5/5 What do you like best about Creovai? Tethr has tons of great benefits: an amazing customer support team, EASY to use, provides actionable insights and much more! I also can't forget how great & friendly all their employees are - They truly make everything even easier and better! Review collected by and hosted on G2.com. What do you dislike about Creovai? Honestly, there isn't much to dislike about Tethr! Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Tethr helps improve our customer experience by identifying areas for improvement and help us maintain consistency in our customer service. This leads to happier customers! Review collected by and hosted on G2.com. Show More 4/22/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Hiro K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hiro K.") HK Hiro K. Business Insights Manager Retail Mid-Market (51-1000 emp.) 8/18/2022 "Tethr is the best!" 5/5 What do you like best about Creovai? Leveraging their machine learning technology enhances our insights into the customer experience, enabling us to pinpoint areas of communication improvement. Furthermore, their exemplary post-sales support ensures we're never left unsupported, which is crucial when selecting business partners. Review collected by and hosted on G2.com. What do you dislike about Creovai? "I have had a very positive experience working with Tethr. Their team has been exceptionally cooperative and easy to collaborate with. I appreciate their professionalism and the smooth working relationship we've developed. I guess there is nothing to dislike about Tethr. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Tether has proven to be an invaluable tool in delivering granular insights into our customer interactions. By utilizing the detailed information provided, we've been empowered to offer targeted coaching to our agents. This focused training enhances their communication abilities, ensuring that every customer interaction, whether via call or email, meets the highest standards of excellence. This not only elevates our customer service quality but also fosters a culture of continuous improvement within our team. Review collected by and hosted on G2.com. Show More 10/16/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") AO Verified User in Oil & Energy Enterprise (\> 1000 emp.) 4/17/2024 "Leveraging Tethr Speech Analytics" 5/5 What do you like best about Creovai? Tethr is our go-to for digging into trending analysis, giving us actionable insights that everyone in the company can benefit from. Moreover, we've introduced Automated Quality Monitoring to improve our manual quality checks for agent performance. This automation has been a game-changer, helping us spot areas for improvement not just with our agents, but also by spotting patterns in customer behavior across a much larger volume of calls. Review collected by and hosted on G2.com. What do you dislike about Creovai? There are no downsides to Tethr. We're all about leveraging Tethr to boost our operations and gather some invaluable insights! Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Tethr aids us in conducting trending analysis, which produces actionable insights for stakeholders across most departments within our company. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Creovai? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Creovai ](https://www.g2.com/products/creovai/discussions/new) GU Guest User What is Awaken Conversations used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-awaken-conversations-used-for) GU Guest User What is Tethr used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-tethr-used-for) [ View all Discussions ](https://www.g2.com/products/creovai/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 16 months ### Average Discount 10% [ View More Pricing Information ](https://www.g2.com/products/creovai/pricing) Creovai Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_617d4494db8cb87c37349164077e64fc/callminer-eureka.png "Product Avatar Image") CallMiner Eureka 4.5/5(230) [ Compare Now ](https://www.g2.com/compare/callminer-eureka-vs-creovai) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image") Gong 4.7/5(6,679) [ Compare Now ](https://www.g2.com/compare/creovai-vs-gong) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7b9b1543334117fac389c28e68498493/observe-ai%282%29.png "Product Avatar Image") Observe.AI 4.6/5(255) [ Compare Now ](https://www.g2.com/compare/creovai-vs-observe-ai) ##### ##### Creovai Features Call Analytics Call Recording Machine Learning Call Analysis Artificial Intelligence - Conversation Intelligence Customer Scoring Speech-to-Text Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training [ View More Features ](https://www.g2.com/products/creovai/features) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics) [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What employee recognition software works for a mid-size company that needs peer-to-peer recognition across multiple departments?](https://www.g2.com/discussions/what-employee-recognition-software-works-for-a-mid-size-company-that-needs-peer-to-peer-recognition-across-multiple-departments)[Is Knock worth it as a notification infrastructure platform for a dev team that needs the fastest integration path, or does Courier offer comparable integration speed with more delivery channel flexibility?](https://www.g2.com/discussions/is-knock-worth-it-as-a-notification-infrastructure-platform-for-a-dev-team-that-needs-the-fastest-integration-path-or-does-courier-offer-comparable-integration-speed-with-more-delivery-channel-flexibility)[Which notification infrastructure platforms are most trusted by DevOps and platform engineering teams based on user reviews?](https://www.g2.com/discussions/notification-infrastructure-which-notification-infrastructure-platforms-are-most-trusted-by-devops-and-platform-engineering-teams) [Which digital mortgage closing vendors offer the fastest implementation timelines with minimal Encompass disruption?](https://www.g2.com/discussions/which-digital-mortgage-closing-vendors-offer-the-fastest-implementation-timelines-with-minimal-encompass-disruption)[What is the top-rated vulnerability scanner for large organizations?](https://www.g2.com/discussions/what-is-the-top-rated-vulnerability-scanner-for-large-organizations)[Pros and Cons Details](https://www.g2.com/products/creovai/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)