--- title: Creovai Reviews meta\_title: 'Creovai Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 200 reviews by the users' company size, role or industry to find out how Creovai works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 200 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Creovai Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Creovai but has limited features. Are you part of the Creovai team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact center leaders to make smarter decisions that improve agent performance for reduced customer churn, increased sales, and lowered service costs. Our promise is simple: the fastest ROI, the easiest-to-use solution, and the most trustworthy insights to drive real business impact. The platform’s combination of analytics and real-time agent support creates a continuous improvement loop, enabling organizations to adapt and excel. Creovai identifies important trends, bridges knowledge gaps, and equips agents with the right information at the right moment—so they can handle even the most complex interactions with confidence. Hyper-focused on intelligence and guidance, Creovai improves contact center operations, helping you deliver better outcomes for your customers and your teams that serve them. * * * Seller [Capacity](https://www.g2.com/sellers/capacity) Discussions [Creovai Community](https://www.g2.com/products/creovai/discuss) Languages Supported English Solution Type All-in-One Overview by Dean Cruse (Marketing leadership for growth companies) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 16 months [ View More Pricing Information ](https://www.g2.com/products/creovai/pricing) ## Top-Rated Alternatives [ ![CallMiner Eureka](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CallMiner Eureka") CallMiner Eureka 4.5/5(230) ](https://www.g2.com/products/callminer-eureka/reviews) [ ![Gong](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gong") Gong 4.7/5(6,679) ](https://www.g2.com/products/gong/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/creovai/competitors/alternatives) ## User Insights Average based on 200 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Creovai Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews) Show More AH Amie H. Leasing HUB Supervisor Mid-Market (51-1000 emp.) 5/13/2025 "Good tool, but need better way to share calls" 3.5/5 What do you like best about Creovai? Great way to review calls via recording and transcript. Review collected by and hosted on G2.com. What do you dislike about Creovai? That they only way to share a call is to send the email. Need a way to be able to download the call in certain circumstances that does not require a guest account to sign into system. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? ability to review calls after another them has evaluated them Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11160490/official_response/edit) Thanks for the feedback, Amie. I've fed that directly to our product team. Many thanks, Greg Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") UB Verified User in Banking Mid-Market (51-1000 emp.) 8/6/2025 "Love that I can hear the call and see the transcripts" 4/5 What do you like best about Creovai? Evaluation of EVERY call that comes in to the MCC. Review collected by and hosted on G2.com. What do you dislike about Creovai? Customization is long and bulky. We have many departments and we cannot customize the evaluation based on department. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? I can get a strong understanding of how my reps are interacting with the membership and the level of quality they give. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11500731/official_response/edit) Thanks for the feedback, I've passed your thoughts to the product team. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Murtuza L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Murtuza L.") ML Murtuza L. Quality Engineer - AI Mid-Market (51-1000 emp.) 2/17/2025 "using AI analytical tool" 4.5/5 What do you like best about Creovai? The reports and the dashboard feature. I have hands-on experience leveraging AI analytical tools to analyze large datasets, uncover insights, and drive data-informed decision-making across various business functions. Review collected by and hosted on G2.com. What do you dislike about Creovai? Enhance transcription for Mono calls - I understand that this will be a challenge with Mono audio recordings, but there is still room for improvement, and the quality of transcripts can be better. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Easy to create categories; generate reports and add widgets to the dashboards which get updated automatically and allow you to see what is happening in the program in the best possible way. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-10850669/official_response/edit) Thanks for your feedback, we have made note. Many thanks! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 8/6/2025 "Not intuitive, hard to use" 0.5/5 What do you like best about Creovai? Not much unfortunately, we used Gong and it was much easier to use Review collected by and hosted on G2.com. What do you dislike about Creovai? We have to manually record calls. It's impossible to share recordings. Its hard to navigate recorded calls in general Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Keeping track of recorded calls for training Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11502111/official_response/edit) Thanks for your feedback and we're sorry you're not enjoying using the platform. Feel free to reach out directly (hi@creovai.com) if you'd like to discuss things in more detail, grab some training etc. Many thanks. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") IU Verified User in Utilities Small-Business (50 or fewer emp.) 8/4/2025 "It's a very friendly system to monitor calls and look for outliers in order to determine root causes" 4/5 What do you like best about Creovai? I like that everyone can use this system with less than 10 mins training Review collected by and hosted on G2.com. What do you dislike about Creovai? Sometimes the system switches the caller and the agent that makes difficult to filter the information needed. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? We receive more accurate information with each update. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11487968/official_response/edit) Thanks for the feedback, I've passed it on to our product team. Many thanks, Greg Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Mid-Market (51-1000 emp.) 8/5/2025 "Love the ability to review a call from a different day and able to see the transcript ." 2.5/5 What do you like best about Creovai? Love the ability to review a call from a different day and able to see the transcript. and how I can look back at past customer experiences. Review collected by and hosted on G2.com. What do you dislike about Creovai? Nothing really, I think there is too much info displayed on the QA form that might not be privy to your employment type . Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Being able to look back at a conversation about a insurance policy to see what was exactly stated and to understand the call flow . Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11494714/official_response/edit) Thanks for the review! Your feedback has been noted. Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") UC Verified User in Consumer Electronics Enterprise (\> 1000 emp.) 12/8/2023 "Shows the smoke in your quality" 3.5/5 What do you like best about Creovai? Tethr helps highlight high level problems. Review collected by and hosted on G2.com. What do you dislike about Creovai? Take everything with a grain of salt; the accuracy of categories is not always helpful and sometimes misleading. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Showing us common issues with products that reps help with Review collected by and hosted on G2.com. Show More Response from Carl Schultze of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-8983836/official_response/edit) Thanks for submitting your feedback. We're sorry to hear you're not seeing higher levels of accuracy in some of the categories. We actually have some easy ways to improve this through rating those inaccuracies as you come across them. If you're interested in learning more, please reach out to your Account or Service manager, or have your Tethr Admin let them know of any issues. Thanks again. 8/4/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite JP jhon p. Quality Analytics Enterprise (\> 1000 emp.) 8/21/2024 "Best AI to work with" 5/5 What do you like best about Creovai? Creovai has become a key tool for our quality monitoring. Its detailed interaction analysis and alerts help us quickly identify areas for improvement. Review collected by and hosted on G2.com. What do you dislike about Creovai? I'm still waiting to be able to work with interactions in Spanish. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Time is my most important resource, with Creovai giving me easy access to the interactions i am looking for, spending time trying to find what i need has been left in the past. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-10034318/official_response/edit) Thanks for the review! 3/11/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Adrían L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrían L.") AL Adrían L. Customer Satisfaction Team Member Enterprise (\> 1000 emp.) 2/17/2025 "Excellent" 5/5 What do you like best about Creovai? The way to find every interaction and how it supports on how to work Review collected by and hosted on G2.com. What do you dislike about Creovai? sometimes there is a delay with every call, but is nothing that affects in total. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Find interactions for a better customer service. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-10850024/official_response/edit) Thanks Adrian, I'm glad we're delivering for you. Many thanks! 5/9/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") UH Verified User in Human Resources Enterprise (\> 1000 emp.) 8/19/2025 "Not the most tech-forward tool, but it's better than nothing" 3/5 What do you like best about Creovai? The search function is very helpful when trying to find very specific information in a large database. Review collected by and hosted on G2.com. What do you dislike about Creovai? Creovai is not the most user friendly, and it only provides audio/transcripts - no video. It's not intuitive to find/sort recording by type. As a new user, it's not an easy platform to learn. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Transcript of video calls & audio recording Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11493303/official_response/edit) Thanks for the review. And thank you for the suggested areas of improvement. These have been noted! Validated ReviewerIncentivizedSource: Seller invite ## Questions about Creovai? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Creovai ](https://www.g2.com/products/creovai/discussions/new) GU Guest User What is Awaken Conversations used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-awaken-conversations-used-for) GU Guest User What is Tethr used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-tethr-used-for) [ View all Discussions ](https://www.g2.com/products/creovai/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 16 months ### Average Discount 10% [ View More Pricing Information ](https://www.g2.com/products/creovai/pricing) Creovai Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_617d4494db8cb87c37349164077e64fc/callminer-eureka.png "Product Avatar Image") CallMiner Eureka 4.5/5(230) [ Compare Now ](https://www.g2.com/compare/callminer-eureka-vs-creovai) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image") Gong 4.7/5(6,679) [ Compare Now ](https://www.g2.com/compare/creovai-vs-gong) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7b9b1543334117fac389c28e68498493/observe-ai%282%29.png "Product Avatar Image") Observe.AI 4.6/5(255) [ Compare Now ](https://www.g2.com/compare/creovai-vs-observe-ai) ##### ##### Creovai Features Call Analytics Call Recording Machine Learning Call Analysis Artificial Intelligence - Conversation Intelligence Customer Scoring Speech-to-Text Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training [ View More Features ](https://www.g2.com/products/creovai/features) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics) [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What employee recognition software works for a mid-size company that needs peer-to-peer recognition across multiple departments?](https://www.g2.com/discussions/what-employee-recognition-software-works-for-a-mid-size-company-that-needs-peer-to-peer-recognition-across-multiple-departments)[Is Knock worth it as a notification infrastructure platform for a dev team that needs the fastest integration path, or does Courier offer comparable integration speed with more delivery channel flexibility?](https://www.g2.com/discussions/is-knock-worth-it-as-a-notification-infrastructure-platform-for-a-dev-team-that-needs-the-fastest-integration-path-or-does-courier-offer-comparable-integration-speed-with-more-delivery-channel-flexibility)[Which notification infrastructure platforms are most trusted by DevOps and platform engineering teams based on user reviews?](https://www.g2.com/discussions/notification-infrastructure-which-notification-infrastructure-platforms-are-most-trusted-by-devops-and-platform-engineering-teams) [Which digital mortgage closing vendors offer the fastest implementation timelines with minimal Encompass disruption?](https://www.g2.com/discussions/which-digital-mortgage-closing-vendors-offer-the-fastest-implementation-timelines-with-minimal-encompass-disruption)[What is the top-rated vulnerability scanner for large organizations?](https://www.g2.com/discussions/what-is-the-top-rated-vulnerability-scanner-for-large-organizations)[Pros and Cons Details](https://www.g2.com/products/creovai/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)