--- title: Creovai Reviews meta\_title: 'Creovai Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 200 reviews by the users' company size, role or industry to find out how Creovai works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 200 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Creovai Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Creovai but has limited features. Are you part of the Creovai team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact center leaders to make smarter decisions that improve agent performance for reduced customer churn, increased sales, and lowered service costs. Our promise is simple: the fastest ROI, the easiest-to-use solution, and the most trustworthy insights to drive real business impact. The platform’s combination of analytics and real-time agent support creates a continuous improvement loop, enabling organizations to adapt and excel. Creovai identifies important trends, bridges knowledge gaps, and equips agents with the right information at the right moment—so they can handle even the most complex interactions with confidence. Hyper-focused on intelligence and guidance, Creovai improves contact center operations, helping you deliver better outcomes for your customers and your teams that serve them. * * * Seller [Capacity](https://www.g2.com/sellers/capacity) Discussions [Creovai Community](https://www.g2.com/products/creovai/discuss) Languages Supported English Solution Type All-in-One Overview by Dean Cruse (Marketing leadership for growth companies) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 16 months [ View More Pricing Information ](https://www.g2.com/products/creovai/pricing) ## Top-Rated Alternatives [ ![CallMiner Eureka](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CallMiner Eureka") CallMiner Eureka 4.5/5(230) ](https://www.g2.com/products/callminer-eureka/reviews) [ ![Gong](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gong") Gong 4.7/5(6,679) ](https://www.g2.com/products/gong/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/creovai/competitors/alternatives) ## User Insights Average based on 200 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Creovai Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews) Show More ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 11/4/2024 "Great Insights!" 5/5 What do you like best about Creovai? Creovai takes insights to the next level and moves you from being reactive to proactive. Custom quality assurance scoring puts the right information into the hands of team members who can help shape coaching and training which directly impacts the service and support we provide to our customers. Review collected by and hosted on G2.com. What do you dislike about Creovai? The biggest challenge to date has been the ability to share dashboards and reports in a way that looks as visually appealing outside the solution as it does inside. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Understanding call volume and call volume drivers. This has helped realign teams. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-10450958/official_response/edit) Thanks for your review! Current UserValidated ReviewerIncentivizedSource: Seller invite KZ kalpana z. Data Analyst Enterprise (\> 1000 emp.) 11/4/2024 Business partner of the seller or seller's competitor, not included in G2 scores. "A Dynamic Hub for Creativity" 4.5/5 What do you like best about Creovai? Creovai has a strong focus on creativity and innovation, which really stands out. The way it encourages collaboration among diverse talents fosters unique ideas and solutions. Review collected by and hosted on G2.com. What do you dislike about Creovai? While I can’t express personal dislikes, some common challenges that people might encounter in collaborative environments like Creovai could include potential communication barriers or the difficulty of aligning different creative visions. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Creovai addresses several key problems in the creative process, such as fostering collaboration among diverse talents, providing a structured platform for idea sharing, and facilitating constructive feedback. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-10449587/official_response/edit) Thanks for the review, Kalpana! Validated ReviewerIncentivizedSource: Seller invite RS Raj S. Director, Call Center Operations Small-Business (50 or fewer emp.) 8/13/2024 "Director" 2.5/5 What do you like best about Creovai? I like the merger between the organizations, and I think it can add value as long as you don't keep charging customers additional money. With so many other companies utilizing AI, it's going to be tough for Creovai to increase its prices. Review collected by and hosted on G2.com. What do you dislike about Creovai? The price. It's expensive, and it sounds like the cost will continue to increase with new feature rollouts, which will force me to look at different software. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Easy access to pulling calls with specifics - retail, repair or insurance Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Small-Business (50 or fewer emp.) 5/15/2024 "It comes with pros and cons." 3.5/5 What do you like best about Creovai? At the bare minimum it's helpful to see a script of the calls I'm reviewing. It can be helpful when spot checking things as well. Our contacts at Tethr are easy to get in touch with and helpful. Review collected by and hosted on G2.com. What do you dislike about Creovai? It would help my team a lot to be able to see the scripts of the official Tethr categories. Scripting can be hard to conceptualize, and the training for scripting left things to be desired. Seeing how Tethr scripts would have been helpful. Otherwise, the talk to text makes a lot of mistakes and there are features I wish it had - being able to count and differentiate between dead time and holds, being able to determine if a member or a rep hung up. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? When our scorecard is up and running it should be able to shorten what we have to manually QA by about 25%. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Mid-Market (51-1000 emp.) 8/22/2024 "Seems like the AI stuff takes a while to learn what is going on but overall a good experience." 4.5/5 What do you like best about Creovai? Easy for my manager to send me QA calls. Allows me to see his notes and places to put in my notes as well. Review collected by and hosted on G2.com. What do you dislike about Creovai? AI stuff has some work that is needed. Feels like i am missing out on some features too. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Allows my manager to send me QA calls so I can review and give him feedback. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-10038720/official_response/edit) Thank you for the review! 11/1/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ronja M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ronja M.") RM Ronja M. CX LEas Mid-Market (51-1000 emp.) 11/4/2024 "Detailed Tool - perfect for Quality" 4/5 What do you like best about Creovai? The detailed information that it provides Review collected by and hosted on G2.com. What do you dislike about Creovai? The search function could be improved a bit Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? shows quality of the team Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-10450572/official_response/edit) Thanks for the review, Ronja. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Tyler Dallas S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyler Dallas S.") TS Tyler Dallas S. Service Supervisor Enterprise (\> 1000 emp.) 11/4/2024 "A great tool for a modern customer service organization." 5/5 What do you like best about Creovai? Creovai is a great tool, provides insights into our service and enables us to review calls to set our teams and customers up for success. Review collected by and hosted on G2.com. What do you dislike about Creovai? Creovai overall captures and collects the information that I need. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Creovai enables me to properly navigate my team's calls and is able to identify the areas of opportunity for them. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-10452568/official_response/edit) Thanks for the review, Tyler! Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Mid-Market (51-1000 emp.) 4/18/2024 "My recommendations for Tethr" 4/5 What do you like best about Creovai? I like that Tethr includes both phone calls/chats as well as the QA form. Having everything integrated makes it easier for evaluators to provide feedback and for managers and agents to receive and review feedback. We have both internal and external evaluators and we can work together to provide feedback, but reporting allows us to track some or all of the evaluattions. I frequently use Tethr to run reports and it is easy to use with a variety of options for that. I was part of the team that worked to implement and integrate Tethr with our current systems and it was easy to get everyone on board. I've only needed to contact customer support one time about my login, but that one time it was a quick resolution. Review collected by and hosted on G2.com. What do you dislike about Creovai? The biggest issue I personally had with Tethr was that it was another system to learn and get used to. We needed some help getting our reports set up and there was some adjustment needed at first. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Tethr makes it easy for our internal evaluators to work with external client evaluators. That transcripts for calls are great and help make evaluations easier for our team. Managers do make use of the effort index as well. I have not yet gotten into all of the reports that I have planned, but there are a variety of options available and setting up automated reports will be helpful. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") UB Verified User in Banking Mid-Market (51-1000 emp.) 8/26/2024 "Useful tool for monitoring employees performance." 4/5 What do you like best about Creovai? It is helpful that you can filter reports and searches by numerous different categories such as date range, agent name, call topics that are included or missing from the call. It makes targetting specific behaviors easier to monitor. Review collected by and hosted on G2.com. What do you dislike about Creovai? The transcripts are not always accurate; what may be flagged as missing from the call is in fact included but not caught. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? It monitors multiple calls for my agents vs me having to manually review close to 1000 calls per agent per month. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-10053247/official_response/edit) I'm glad we're doing the heavy lifting for you! Thanks for the review. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 4/18/2024 "Slightly more intuitive for manual user experience" 2.5/5 What do you like best about Creovai? The scope of how much data it can provide. Review collected by and hosted on G2.com. What do you dislike about Creovai? The interface is oversized but readable. I have to scroll to see all my scores. There could be improvements with how space is managed. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? I am able to see my scores for my performance at work. Review collected by and hosted on G2.com. Show More Response from Carl Schultze of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-9551542/official_response/edit) Thanks for your feedback. We're happy to hear you're seeing value in the amount of data available in Tethr, but obviously we would have preferred you had a better experience accessing that information. These types of things are important to get right, so perhaps we can help troubleshoot the issues you mentioned, or if you'd be willing to chat with our product team on ways to improve Tethr we'd love to hear more. Submit a request at support.tethr.com and mention my name. Thanks again for your time. 11/2/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Creovai? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Creovai ](https://www.g2.com/products/creovai/discussions/new) GU Guest User What is Awaken Conversations used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-awaken-conversations-used-for) GU Guest User What is Tethr used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-tethr-used-for) [ View all Discussions ](https://www.g2.com/products/creovai/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 16 months ### Average Discount 10% [ View More Pricing Information ](https://www.g2.com/products/creovai/pricing) Creovai Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_617d4494db8cb87c37349164077e64fc/callminer-eureka.png "Product Avatar Image") CallMiner Eureka 4.5/5(230) [ Compare Now ](https://www.g2.com/compare/callminer-eureka-vs-creovai) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image") Gong 4.7/5(6,679) [ Compare Now ](https://www.g2.com/compare/creovai-vs-gong) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7b9b1543334117fac389c28e68498493/observe-ai%282%29.png "Product Avatar Image") Observe.AI 4.6/5(257) [ Compare Now ](https://www.g2.com/compare/creovai-vs-observe-ai) ##### ##### Creovai Features Call Analytics Call Recording Machine Learning Call Analysis Artificial Intelligence - Conversation Intelligence Customer Scoring Speech-to-Text Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training [ View More Features ](https://www.g2.com/products/creovai/features) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics) [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What employee recognition software works for a mid-size company that needs peer-to-peer recognition across multiple departments?](https://www.g2.com/discussions/what-employee-recognition-software-works-for-a-mid-size-company-that-needs-peer-to-peer-recognition-across-multiple-departments)[Is Knock worth it as a notification infrastructure platform for a dev team that needs the fastest integration path, or does Courier offer comparable integration speed with more delivery channel flexibility?](https://www.g2.com/discussions/is-knock-worth-it-as-a-notification-infrastructure-platform-for-a-dev-team-that-needs-the-fastest-integration-path-or-does-courier-offer-comparable-integration-speed-with-more-delivery-channel-flexibility)[Which notification infrastructure platforms are most trusted by DevOps and platform engineering teams based on user reviews?](https://www.g2.com/discussions/notification-infrastructure-which-notification-infrastructure-platforms-are-most-trusted-by-devops-and-platform-engineering-teams) [Which digital mortgage closing vendors offer the fastest implementation timelines with minimal Encompass disruption?](https://www.g2.com/discussions/which-digital-mortgage-closing-vendors-offer-the-fastest-implementation-timelines-with-minimal-encompass-disruption)[What is the top-rated vulnerability scanner for large organizations?](https://www.g2.com/discussions/what-is-the-top-rated-vulnerability-scanner-for-large-organizations)[Pros and Cons Details](https://www.g2.com/products/creovai/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)