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At a Glance
Market Segments
Mid-Market (59.0% of reviews)
Mid-Market (64.4% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Creovai
Star Rating
(200)4.3 out of 5
Market Segments
Mid-Market (59.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Learn more about CreovaiObserve.AI
Star Rating
(238)4.6 out of 5
Market Segments
Mid-Market (64.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Observe.AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Creovai's call recording feature, rated at 8.8, provides solid functionality, but reviewers mention that Observe.AI excels with a higher rating of 9.5, highlighting its superior clarity and reliability in capturing conversations.
- Reviewers mention that while Creovai's machine learning capabilities are rated at 7.8, they feel limited compared to Observe.AI's 8.9, which users say offers more advanced predictive analytics and insights for lead qualification.
- G2 users note that Creovai's evaluation and calibration features are rated at 8.3 and 8.1 respectively, but users on G2 emphasize that Observe.AI's ratings of 9.2 and 9.0 reflect a more robust quality assurance process, leading to better performance assessments.
- Users say that Creovai's AI text summarization feature, rated at 6.5, lacks depth, whereas Observe.AI's 8.7 rating indicates a more effective summarization tool that helps agents quickly grasp key points from conversations.
- Reviewers mention that Creovai's customer scoring feature is rated at 7.8, but users report that Observe.AI's 9.3 rating showcases a more comprehensive approach to evaluating agent performance, which is crucial for ongoing training and development.
- Users on G2 highlight that Creovai's integration capabilities are rated at 7.7, which some find limiting, while Observe.AI's 9.0 rating indicates a wider range of integrations, making it easier to connect with other tools and platforms.
Pricing
Entry-Level Pricing
Creovai
Creovai
Contact Us
Experience how Creovai delivers intelligence and guidance from day one—turning your call, chat, and case data into actionable insights that enhance agent performance, improve customer retention, and drive real business impact.
- Real-time agent guidance
- Conversation analytics
- Customer & agent experience insights
Observe.AI
No pricing availableFree Trial
Creovai
Free Trial is available
Observe.AI
No trial information availableRatings
Meets Requirements
8.4
182
8.8
185
Ease of Use
8.4
187
9.2
185
Ease of Setup
8.4
107
9.0
108
Ease of Admin
8.8
62
9.2
91
Quality of Support
9.0
152
9.2
181
Has the product been a good partner in doing business?
9.3
62
9.3
93
Product Direction (% positive)
8.9
180
9.7
177
Features by Category
Call Analytics
8.6
70
9.5
43
7.8
69
8.9
44
8.0
72
9.1
44
Feature Not Available
9.0
40
Agent Performance Management
7.6
72
9.3
40
7.7
72
8.7
42
7.6
71
9.1
43
Generative AI
7.2
36
8.9
17
Agentic AI - Conversation Intelligence
6.9
9
Not enough data
6.3
9
Not enough data
6.4
7
Not enough data
6.3
8
Not enough data
6.5
8
Not enough data
6.3
8
Not enough data
6.0
8
Not enough data
Quality Assurance
8.5
128
9.2
143
8.1
127
9.0
140
8.4
128
8.8
134
Engagement
8.3
130
9.1
144
8.2
130
9.1
137
7.9
127
8.8
133
Performance
7.8
130
9.0
126
8.4
130
9.3
134
Generative AI
Feature Not Available
8.8
28
7.2
75
8.8
28
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.1
41
8.9
24
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Testing - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure - Contact Center AI Observability
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Creovai and Observe.AI are categorized as Speech Analytics, Conversation Intelligence, and Contact Center Quality Assurance
Unique Categories
Creovai is categorized as Genesys AppFoundry Marketplace
Observe.AI is categorized as AI Customer Support Agents, AI Agents For Business Operations, and Contact Center AI Observability
Reviews
Reviewers' Company Size
Creovai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.8%
Banking
8.7%
Health, Wellness and Fitness
6.7%
Insurance
6.2%
Financial Services
6.2%
Other
61.5%
Outsourcing/Offshoring
13.1%
Consumer Services
12.2%
Hospital & Health Care
7.2%
Telecommunications
6.8%
Financial Services
6.8%
Other
54.1%
Alternatives
Discussions
Creovai has no discussions with answers
Can I use this tool in promoting quality work to other people in our community?
2 Comments
Official Response from Observe.AI
Hi Larah, absolutely! Our platform is used by many organizations who gamify strong performance. As an example, some Observe.AI users will allow QA team leads...Read more
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 Comments
Official Response from Observe.AI
The Observe.AI platform inherently enables greater efficiency of quality audits. By allowing users to see call transcripts, specific points of interests on...Read more
Can we get more functions in moment creation that gives the end user more flexibility in terms of designing moments?
1 Comment
Official Response from Observe.AI
Hi Jasper,
Thank you for your question - it comes at a perfect time!
We are currently working on a “Labs” version of Advanced Moments where we are...Read more
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