Compare Creovai and Observe.AI 
Featured Products
At a Glance
Market Segments
Mid-Market (59.0% of reviews)
Mid-Market (65.0% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Creovai
Star Rating
(200)4.3 out of 5
Market Segments
Mid-Market (59.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Learn more about CreovaiObserve.AI
Star Rating
(233)4.6 out of 5
Market Segments
Mid-Market (65.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Observe.AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Observe.AI excels in ease of use, with users highlighting its intuitive interface and seamless navigation. One user mentioned that the platform is "resourceful" and "AI enhanced," making it easy to conduct detailed conversation analyses.
- Users say that Creovai offers a clean and user-friendly experience, particularly praising its reporting and dashboard functionalities. A recent user noted the ability to export data with just a few clicks, which enhances their workflow efficiency.
- Reviewers mention that Observe.AI stands out for its high-quality call analysis, effectively capturing insights and sentiments from customer interactions. Users appreciate its ability to identify key topics and call drivers, which adds significant value to their quality assurance processes.
- According to verified reviews, Creovai has a strong focus on quick implementation, with users noting that setting up the platform was very easy. This aspect is particularly beneficial for teams looking to get started without extensive delays.
- G2 reviewers highlight that while both products have strong support, Observe.AI's support quality is consistently rated higher, with users mentioning its responsiveness and helpfulness in addressing issues promptly.
- Users report that Creovai is particularly effective for transcription and interaction analysis, with one user specifically noting its capabilities in converting voice to text, which is a crucial feature for teams focused on improving communication quality.
Pricing
Entry-Level Pricing
Creovai
Creovai
Contact Us
Experience how Creovai delivers intelligence and guidance from day one—turning your call, chat, and case data into actionable insights that enhance agent performance, improve customer retention, and drive real business impact.
- Real-time agent guidance
- Conversation analytics
- Customer & agent experience insights
Observe.AI
No pricing availableFree Trial
Creovai
Free Trial is available
Observe.AI
No trial information availableRatings
Meets Requirements
8.4
182
8.8
180
Ease of Use
8.4
187
9.2
180
Ease of Setup
8.4
108
9.0
103
Ease of Admin
8.8
62
9.2
92
Quality of Support
9.0
152
9.2
176
Has the product been a good partner in doing business?
9.3
62
9.3
94
Product Direction (% positive)
8.9
180
9.7
172
Features by Category
Call Analytics
8.6
70
9.5
44
7.8
69
8.9
45
8.0
72
9.1
45
Feature Not Available
9.0
40
Artificial Intelligence - Conversation Intelligence
7.6
72
9.3
40
7.7
72
8.7
43
Not enough data
Not enough data
Generative AI
7.2
36
8.9
17
Agentic AI - Conversation Intelligence
6.9
9
Not enough data
6.3
9
Not enough data
6.4
7
Not enough data
6.3
8
Not enough data
6.5
8
Not enough data
6.3
8
Not enough data
6.0
8
Not enough data
Quality Assurance
8.5
128
9.2
144
8.1
127
9.0
140
8.4
128
8.8
135
Engagement
8.3
130
9.1
145
8.2
130
9.1
138
7.9
127
8.8
134
Performance
7.8
130
9.0
126
8.4
130
9.3
134
Generative AI
Feature Not Available
8.8
28
7.2
75
8.8
28
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.1
41
8.7
21
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Testing - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure - Contact Center AI Observability
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Creovai and Observe.AI are categorized as Speech Analytics, Conversation Intelligence, and Contact Center Quality Assurance
Unique Categories
Creovai is categorized as Genesys AppFoundry Marketplace
Observe.AI is categorized as AI Customer Support Agents, AI Agents For Business Operations, and Contact Center AI Observability
Reviews
Reviewers' Company Size
Creovai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.8%
Banking
8.7%
Health, Wellness and Fitness
6.7%
Financial Services
6.2%
Insurance
6.2%
Other
61.5%
Outsourcing/Offshoring
13.4%
Consumer Services
12.9%
Hospital & Health Care
7.4%
Telecommunications
6.9%
Health, Wellness and Fitness
6.5%
Other
53.0%
Discussions
Creovai has no discussions with answers
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 Comments
AT
The best way to use this tool to have more accurate and quality results in a short matter of time is having a job like mine as quality assurance analyst. Read more
Can I use this tool in promoting quality work to other people in our community?
2 Comments
BI
Yes definitely!! it would make your evaluations more accurate!!Read more
Is there any other way to retrieve of find the date of the call back?
1 Comment
Official Response from Observe.AI
Thanks for your question, Beberly. You can use your metadata to search for calls with the same phone number, same customer, or other parameters that are...Read more
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