--- title: Creovai Reviews meta_title: 'Creovai Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 200 reviews by the users' company size, role or industry to find out how Creovai works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 200 scale: '5' date_modified: '2026-08-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Creovai Reviews **Vendor:** Capacity **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.3/5.0 **Total Reviews:** 200 ## About Creovai Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact center leaders to make smarter decisions that improve agent performance for reduced customer churn, increased sales, and lowered service costs. Our promise is simple: the fastest ROI, the easiest-to-use solution, and the most trustworthy insights to drive real business impact. The platform’s combination of analytics and real-time agent support creates a continuous improvement loop, enabling organizations to adapt and excel. Creovai identifies important trends, bridges knowledge gaps, and equips agents with the right information at the right moment—so they can handle even the most complex interactions with confidence. Hyper-focused on intelligence and guidance, Creovai improves contact center operations, helping you deliver better outcomes for your customers and your teams that serve them. ## Creovai Pros & Cons **What users like:** - Users commend Creovai for its **ease of use** , facilitating smooth workflows and efficient deal closures in sales. (34 reviews) - Users appreciate the **easy call filtering and insightful dashboards** , enhancing training and team performance tracking with Creovai. (20 reviews) - Users value the **detailed reporting features** of Creovai, which enhance quality monitoring and data-informed decisions. (18 reviews) - Users appreciate the **accuracy in call analysis** of Creovai, significantly improving workflow efficiency and time management. (15 reviews) - Users appreciate the **high transcription accuracy** of Creovai, allowing easy review and retrieval of call snippets. (15 reviews) - Users find the **call recording feature** helpful for reviewing conversations and accessing transcripts easily. (14 reviews) - Efficiency (13 reviews) - Understanding (12 reviews) - Users love the **customizable dashboards** in Creovai, allowing for efficient access to comprehensive call evaluations and reports. (11 reviews) - Navigation Ease (11 reviews) **What users dislike:** - Users find the **call issues** with cluttered results and occasional delays frustrating, impacting their overall experience. (17 reviews) - Users find the **learning curve steep** with Creovai, making it challenging for new users to navigate effectively. (12 reviews) - Users experience **inaccurate data analysis** with Creovai, leading to misunderstandings and misinterpretations due to word recognition issues. (11 reviews) - Users find the **missing features** in Creovai limit its effectiveness for call coaching and category management. (11 reviews) - Users find the **search functionality lacking** , making it difficult to locate recordings efficiently and intuitively. (11 reviews) - Complexity (10 reviews) - Users note **accuracy issues** with Creovai, finding it sometimes misleading in category selection and word recognition. (9 reviews) - Filtering Issues (9 reviews) - Improvement Needed (9 reviews) - Inaccuracy (9 reviews) ## Creovai Reviews ### 1. Not intuitive, hard to use **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Creovai?** Not much unfortunately, we used Gong and it was much easier to use **What do you dislike about Creovai?** We have to manually record calls. It's impossible to share recordings. Its hard to navigate recorded calls in general **What problems is Creovai solving and how is that benefiting you?** Keeping track of recorded calls for training **Official Response from Greg Taylor:** > Thanks for your feedback and we're sorry you're not enjoying using the platform. Feel free to reach out directly (hi@creovai.com) if you'd like to discuss things in more detail, grab some training etc. Many thanks. ## Creovai Discussions - [What is Awaken Conversations used for?](https://www.g2.com/discussions/what-is-awaken-conversations-used-for) - [What is Tethr used for?](https://www.g2.com/discussions/what-is-tethr-used-for) - [View Creovai pricing details and edition comparison](https://www.g2.com/products/creovai/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+11%3A26%3A55+-0500&secure%5Bsession_id%5D=76f49a86-54a0-411d-9e90-efbf6377ff8c&secure%5Btoken%5D=a14e0454d5d7195f09ba5d3bcaa16c11ccc78f5a33f35d1cc34e7f25765de85d&format=llm_user) ## Creovai Integrations - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Creovai Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Performance** - Third-Party Integrations - Compliance **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Summarization - Call Routing - Generative AI **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation ## Top Creovai Alternatives - [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) - 4.5/5.0 (221 reviews) - [Gong](https://www.g2.com/products/gong/reviews) - 4.7/5.0 (6,505 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,488 reviews)