--- title: Creovai Reviews meta\_title: 'Creovai Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 200 reviews by the users' company size, role or industry to find out how Creovai works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 200 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Creovai Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Creovai but has limited features. Are you part of the Creovai team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact center leaders to make smarter decisions that improve agent performance for reduced customer churn, increased sales, and lowered service costs. Our promise is simple: the fastest ROI, the easiest-to-use solution, and the most trustworthy insights to drive real business impact. The platform’s combination of analytics and real-time agent support creates a continuous improvement loop, enabling organizations to adapt and excel. Creovai identifies important trends, bridges knowledge gaps, and equips agents with the right information at the right moment—so they can handle even the most complex interactions with confidence. Hyper-focused on intelligence and guidance, Creovai improves contact center operations, helping you deliver better outcomes for your customers and your teams that serve them. * * * Seller [Capacity](https://www.g2.com/sellers/capacity) Discussions [Creovai Community](https://www.g2.com/products/creovai/discuss) Languages Supported English Solution Type All-in-One Overview by Dean Cruse (Marketing leadership for growth companies) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 16 months [ View More Pricing Information ](https://www.g2.com/products/creovai/pricing) ## Top-Rated Alternatives [ ![CallMiner Eureka](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CallMiner Eureka") CallMiner Eureka 4.5/5(230) ](https://www.g2.com/products/callminer-eureka/reviews) [ ![Gong](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gong") Gong 4.7/5(6,679) ](https://www.g2.com/products/gong/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/creovai/competitors/alternatives) ## User Insights Average based on 200 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Creovai Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews) Show More ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Mid-Market (51-1000 emp.) 10/20/2025 "Valuable Next-Day Insights, But Setup Can Be Cumbersome" 3/5 What do you like best about Creovai? IT OFFERS NEXT DAY INSIGHTS INTO WHATS DRIVING CONTACT AND PROVIDES COACHABLE INSIGHTS Review collected by and hosted on G2.com. What do you dislike about Creovai? THE TOOL IS NOT REAL TIME AND CREATING TAGS AND TEAMS ETC IS TROUBLESOME Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? its creating a view of whats driving volume and empathy levels, effort index etc Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11837068/official_response/edit) Thanks for your feedback, it's much appreciated. I have passed your thoughts to the product team. Many thanks, Greg Current UserValidated ReviewerIncentivizedSource: Seller invite GS Garrett S. Technical Support Coordinator Enterprise (\> 1000 emp.) 5/12/2025 "Creovai Review" 3.5/5 What do you like best about Creovai? Usually works pretty well if you have the right keywords. Review collected by and hosted on G2.com. What do you dislike about Creovai? Sometimes adds words to your search that you didn't include and that can be annoying. Does not always seem to do a good job at identifying specific issues (maybe this is how we have our categories setup?) Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Allows us to provide coaching sessions and we also try to use it to identify trends in why people are calling us. The second part does not always work out too great. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11157700/official_response/edit) Hi Garrett, thanks for the feedback. It's really valuable. If you'd like to set up some time to discuss category setup then please let me know. Many thanks, Greg Current UserValidated ReviewerIncentivizedSource: Seller invite ![Adriann R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adriann R.") AR Adriann R. sales Enterprise (\> 1000 emp.) 5/12/2025 "Great program" 4/5 What do you like best about Creovai? Easy way to see all call info without having to listen in. Review collected by and hosted on G2.com. What do you dislike about Creovai? I like everything it is a little complex to navigate at times tho Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? It allows me to read transcripts of calls rather than listen Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11155400/official_response/edit) Thanks for the review, Adriann. Do let me know if we can schedule any sort of training to make the platform more valuable for you. Many thanks, Greg. 8/5/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 10/17/2025 "Well-Organized, But Not as User-Friendly as Gong" 3/5 What do you like best about Creovai? organized well. easy to find specific call Review collected by and hosted on G2.com. What do you dislike about Creovai? not as easy to use as gong. can be hard to find call Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? allows me to listen to my calls and those of my coworkers for professional development Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11830791/official_response/edit) Thanks for the feedback. It's much appreciated. Current UserValidated ReviewerIncentivizedSource: Seller invite CK Charles K. Call Center Manager Mid-Market (51-1000 emp.) 5/12/2025 "Great AI assisted tool" 5/5 What do you like best about Creovai? Being able to have access to call transcripts that give insight to issues on calls and tied directly to other connected calls Review collected by and hosted on G2.com. What do you dislike about Creovai? Not being able to really pick up on tone without using words they are needed to be said in the ISP world and giving it a negative response Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Being able to read transcripts of the call without needing to listen to the entire call to find areas of interest. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11155815/official_response/edit) Thanks for the feedback and the review, Charles. Your thoughts have been passed to the product team. Have a great day. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ram M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ram M.") RM Ram M. Advisor. Small-Business (50 or fewer emp.) 10/20/2025 "Fun and Easy Email Generation" 4/5 What do you like best about Creovai? Its fun to use to generate emails and remove repetitive tasks. Review collected by and hosted on G2.com. What do you dislike about Creovai? I think it can be daunting to a new or inexperience user. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Writing emails and completing receptive tasks. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11836952/official_response/edit) Thanks for the review, Ram. Many thanks, Greg Validated ReviewerIncentivizedSource: Seller invite PK Payal K. Lead Analyst Enterprise (\> 1000 emp.) 8/4/2025 "Very user friendly and customisable reports according to own requirement" 4.5/5 What do you like best about Creovai? Reports & Dashboards and sequential categories Review collected by and hosted on G2.com. What do you dislike about Creovai? Only repocess shows each script taking hit on how many calls Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Analysing bigger bucket of call data Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11488487/official_response/edit) Hi Payal, thanks for the review! Your thoughts on the scripting functionality has been fed back internally. Many thanks, Greg Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nick R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick R.") NR Nick R. Partner Sales Enterprise (\> 1000 emp.) 5/13/2025 "Call listening, grading and celebrating made easy!" 4.5/5 What do you like best about Creovai? I like the fact that I can filter calls by team, agent, call length and score. I makes it easy for me being in training to find the best call to help me grow. Review collected by and hosted on G2.com. What do you dislike about Creovai? I wish there was a screen record option along with the call to see how the agent navigated. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? Transcribing call and near real time call recording. Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11161943/official_response/edit) Hi Nick, thanks for the review. I've passed your feedback to the product team. Many thanks, Greg Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 8/5/2025 "Mediocre" 3.5/5 What do you like best about Creovai? That I can go back and see my transcripts of my call . easy to use easy to interrupt for the most part Review collected by and hosted on G2.com. What do you dislike about Creovai? It does not always pick up the correct verbiage and never gets my name correct. Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? HIPPA laws, it picks up what needs to be authenticated in order to speak with a member Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11494075/official_response/edit) Thanks for the feedback it has been noted. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ely G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ely G.") EG Ely G. Jr Onboarding Specialist Enterprise (\> 1000 emp.) 8/6/2025 "Helps to track my performance" 4/5 What do you like best about Creovai? Easy tool to search, filter and review your calls, using it almost on-daily basis to find a room for improvement Review collected by and hosted on G2.com. What do you dislike about Creovai? AI tools does not always do a correct scoring Review collected by and hosted on G2.com. What problems is Creovai solving and how is that benefiting you? You can come back and listen to your the most successful (or bad too) calls on Creovai which is a valuable self-coaching tool Review collected by and hosted on G2.com. Show More Response from Greg Taylor of Creovai [Editedit](https://www.g2.com/survey_responses/creovai-review-11488360/official_response/edit) Thanks for the review, Ely. It's much appreciated. Your feedback has been fed to the product team. Validated ReviewerIncentivizedSource: Seller invite ## Questions about Creovai? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Creovai ](https://www.g2.com/products/creovai/discussions/new) GU Guest User What is Awaken Conversations used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-awaken-conversations-used-for) GU Guest User What is Tethr used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-tethr-used-for) [ View all Discussions ](https://www.g2.com/products/creovai/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 16 months ### Average Discount 10% [ View More Pricing Information ](https://www.g2.com/products/creovai/pricing) Creovai Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_617d4494db8cb87c37349164077e64fc/callminer-eureka.png "Product Avatar Image") CallMiner Eureka 4.5/5(230) [ Compare Now ](https://www.g2.com/compare/callminer-eureka-vs-creovai) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image") Gong 4.7/5(6,679) [ Compare Now ](https://www.g2.com/compare/creovai-vs-gong) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7b9b1543334117fac389c28e68498493/observe-ai%282%29.png "Product Avatar Image") Observe.AI 4.6/5(255) [ Compare Now ](https://www.g2.com/compare/creovai-vs-observe-ai) ##### ##### Creovai Features Call Analytics Call Recording Machine Learning Call Analysis Artificial Intelligence - Conversation Intelligence Customer Scoring Speech-to-Text Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training [ View More Features ](https://www.g2.com/products/creovai/features) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics) [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What employee recognition software works for a mid-size company that needs peer-to-peer recognition across multiple departments?](https://www.g2.com/discussions/what-employee-recognition-software-works-for-a-mid-size-company-that-needs-peer-to-peer-recognition-across-multiple-departments)[Is Knock worth it as a notification infrastructure platform for a dev team that needs the fastest integration path, or does Courier offer comparable integration speed with more delivery channel flexibility?](https://www.g2.com/discussions/is-knock-worth-it-as-a-notification-infrastructure-platform-for-a-dev-team-that-needs-the-fastest-integration-path-or-does-courier-offer-comparable-integration-speed-with-more-delivery-channel-flexibility)[Which notification infrastructure platforms are most trusted by DevOps and platform engineering teams based on user reviews?](https://www.g2.com/discussions/notification-infrastructure-which-notification-infrastructure-platforms-are-most-trusted-by-devops-and-platform-engineering-teams) [Which digital mortgage closing vendors offer the fastest implementation timelines with minimal Encompass disruption?](https://www.g2.com/discussions/which-digital-mortgage-closing-vendors-offer-the-fastest-implementation-timelines-with-minimal-encompass-disruption)[What is the top-rated vulnerability scanner for large organizations?](https://www.g2.com/discussions/what-is-the-top-rated-vulnerability-scanner-for-large-organizations)[Pros and Cons Details](https://www.g2.com/products/creovai/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)