--- title: Creovai Reviews meta_title: 'Creovai Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 200 reviews by the users' company size, role or industry to find out how Creovai works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 200 scale: '5' date_modified: '2026-08-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Creovai Reviews **Vendor:** Capacity **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.3/5.0 **Total Reviews:** 200 ## About Creovai Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact center leaders to make smarter decisions that improve agent performance for reduced customer churn, increased sales, and lowered service costs. Our promise is simple: the fastest ROI, the easiest-to-use solution, and the most trustworthy insights to drive real business impact. The platform’s combination of analytics and real-time agent support creates a continuous improvement loop, enabling organizations to adapt and excel. Creovai identifies important trends, bridges knowledge gaps, and equips agents with the right information at the right moment—so they can handle even the most complex interactions with confidence. Hyper-focused on intelligence and guidance, Creovai improves contact center operations, helping you deliver better outcomes for your customers and your teams that serve them. ## Creovai Pros & Cons **What users like:** - Users commend Creovai for its **ease of use** , facilitating smooth workflows and efficient deal closures in sales. (34 reviews) - Users appreciate the **easy call filtering and insightful dashboards** , enhancing training and team performance tracking with Creovai. (20 reviews) - Users value the **detailed reporting features** of Creovai, which enhance quality monitoring and data-informed decisions. (18 reviews) - Users appreciate the **accuracy in call analysis** of Creovai, significantly improving workflow efficiency and time management. (15 reviews) - Users appreciate the **high transcription accuracy** of Creovai, allowing easy review and retrieval of call snippets. (15 reviews) - Users find the **call recording feature** helpful for reviewing conversations and accessing transcripts easily. (14 reviews) - Efficiency (13 reviews) - Understanding (12 reviews) - Users love the **customizable dashboards** in Creovai, allowing for efficient access to comprehensive call evaluations and reports. (11 reviews) - Navigation Ease (11 reviews) **What users dislike:** - Users find the **call issues** with cluttered results and occasional delays frustrating, impacting their overall experience. (17 reviews) - Users find the **learning curve steep** with Creovai, making it challenging for new users to navigate effectively. (12 reviews) - Users experience **inaccurate data analysis** with Creovai, leading to misunderstandings and misinterpretations due to word recognition issues. (11 reviews) - Users find the **missing features** in Creovai limit its effectiveness for call coaching and category management. (11 reviews) - Users find the **search functionality lacking** , making it difficult to locate recordings efficiently and intuitively. (11 reviews) - Complexity (10 reviews) - Users note **accuracy issues** with Creovai, finding it sometimes misleading in category selection and word recognition. (9 reviews) - Filtering Issues (9 reviews) - Improvement Needed (9 reviews) - Inaccuracy (9 reviews) ## Creovai Reviews ### 1. Tethr and it's capabilities on a broad scale. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Creovai?** I like the ability to gain deeper insights which Tethr provides. **What do you dislike about Creovai?** I dislike that some of the data can be influenced by the users. **What problems is Creovai solving and how is that benefiting you?** It is helping solve the issue of providing improved customer experience. ### 2. Tethr is great at locating information **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Creovai?** you can tag info and locate things very quickly **What do you dislike about Creovai?** sometimes the data seems strung out and need to use specific search options. **What problems is Creovai solving and how is that benefiting you?** being able to locate specific keyterms and identifying trends ### 3. Tethr - Wonderful for Daily Use! **Rating:** 4.5/5.0 stars **Reviewed by:** Courtney B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Creovai?** I like the ease of usage; it is very intuitive to the needs of the business. **What do you dislike about Creovai?** The downsides are the lack of options when filtering/collecting data pertaining to evaluations completed. **What problems is Creovai solving and how is that benefiting you?** It solves for any items pertaining to distinguishing where agents could uptrain on their soft skills. If you had to listen to each call, and read each chat manually, it would take a ton of time to group together different aspects of soft skills. Tethr does that for you. Reporting is key in our business, and it works great for pulling exactly what we need. ### 4. Tethr tha Champ **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos w. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about Creovai?** It's very simplified with the usability, you would just imput the relevant information. If you to get the greetings script all you is enter it . So on the page you would have a list of who said it or not **What do you dislike about Creovai?** The part where you filter for a specific agent that to the top left corner. You have scroll almost to the bottom of the dropdown then select the individual, when select one of the many interactions and listen then when you back out all this agent interactions are gone, so have to do the whole process over again **What problems is Creovai solving and how is that benefiting you?** It very helpful in our quality and team lead coaching where we can pinpoint why we are getting a lot of customers saying they don't understand what they are saying ### 5. Awesome platform and a great team! **Rating:** 5.0/5.0 stars **Reviewed by:** Renee S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Creovai?** Quality assurance dashboards for my call center teams **What do you dislike about Creovai?** There is not a combined QA and Evaluation score **What problems is Creovai solving and how is that benefiting you?** QA and compliance errors ### 6. Easy to learn and implement. More reporting options. Some features are very very useful. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Creovai?** Easy to learn and implement Visually appealing More reporting options **What do you dislike about Creovai?** Opportunities in transcripting when IVR is involved. **What problems is Creovai solving and how is that benefiting you?** Voice call transcripting Possibility of reviewing the entire data set Multipe reporting options available. Can create more dashboards from the reports ### 7. friendly user and to get dashboards **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Capital Markets | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Creovai?** friendly user and dashboards are good for metrics **What do you dislike about Creovai?** not able to download calls Transcript only works for English calls **What problems is Creovai solving and how is that benefiting you?** monitor the traders and avoid disruptions ### 8. Tethr for Call Centers **Rating:** 4.0/5.0 stars **Reviewed by:** Colleen B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Creovai?** Customer support. Very responsive. All are very professional. **What do you dislike about Creovai?** Releases are sporadic with very little to no heads up. **What problems is Creovai solving and how is that benefiting you?** Ease of use, Building out the features to improve AI. ### 9. Tethr AIS helps us audit interaction faster **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2023 **What do you like best about Creovai?** Tethr helps us audit 100% of the interactions voice, chats, emails and creates customizable categories to capture phrases relevant to our business. **What do you dislike about Creovai?** There are few times when Tethr transcripts are inaccurate, but it can always be updated by raising ticket to support and then asking for a data reprocess. It could be tedious but still works. **What problems is Creovai solving and how is that benefiting you?** Tethr solves our previous problem where we cannot audit all interactions. Our audit rate significantly increased from 3% to 100%!!! ### 10. I definitely recommend Tethr **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Creovai?** I like Tethr because it has been a great help in terms of creating insights/reports that would help us improve performance of the team we are supporting. **What do you dislike about Creovai?** The complexity of the way the system calculates agent impact score. It is hard to explain to our stakeholders why they are scored that way. **What problems is Creovai solving and how is that benefiting you?** Customer service. It helps us identify customer service opportunities for improvement **Official Response from Kurtis Hall:** > Thank you for the review! We're glad to hear that Tethr insights are helping improve your team performance! Tethr is constantly evaluating how we can improve our platform, and we appreciate the feedback on the Agent Impact Score. Thank you for being a Tethr customer! ### 11. Michelle - Arvig **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Creovai?** I like the dashboards, they make it easy **What do you dislike about Creovai?** Evaluations are not where we need yet, but they are working on it Would be nice if you didn't need to create reports then put them on dashboards - **What problems is Creovai solving and how is that benefiting you?** We have used Tethr to help with developing reporting for our focuses. Making sure agents use proper greetings, closing phrases, promise to help, etc. **Official Response from Sara Yonker:** > Thanks, Michelle, for your review. We are pleased to hear that you found our dashboards easy to use and that you're already using our new evaluations feature! Thanks for being a Tethr customer! ### 12. I enjoy using Tethr and all the helpful feedback it provides. **Rating:** 5.0/5.0 stars **Reviewed by:** Robert W. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Creovai?** I most like the detailed breakdown of the calls and all the different filter options. **What do you dislike about Creovai?** What I dislike most is the superlong password. **What problems is Creovai solving and how is that benefiting you?** It shows the trend in agents' slang usage and general vocabulary trends, and average handle time trends to improve call efficiency. ### 13. Amazing tool! **Rating:** 5.0/5.0 stars **Reviewed by:** James P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Creovai?** It's an amazing tool for education and mentoring your team. One of the best tools in any manager's arsenal **What do you dislike about Creovai?** the AI-generated transcript could be improved **What problems is Creovai solving and how is that benefiting you?** It's providing a lot of metrics to recorded calls that makes my life so much easier when training staff ### 14. Can provide a dedicated focus on gaps and opportunities within organization. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Creovai?** Being able to graph behaviors and performance by site for a "who did what and how many times" approach to accountability. **What do you dislike about Creovai?** The transcript is not accurate enough to hold owners accountable. **What problems is Creovai solving and how is that benefiting you?** Identifying behaviors at a macro level without or before reviewing the full details of the interaction. ### 15. Feedback-driven and adaptive team push the product to the next level **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Creovai?** While shifting our internal QA strategy, we've found that the Tethr team is receptive to feedback and makes changes to cater to our needs. **What do you dislike about Creovai?** Out-of-the-box features are pretty shallow. **What problems is Creovai solving and how is that benefiting you?** Tethr is allowing our team to consolidate several services into one tool, including speech analytics, interaction recording, evaluations and performance data. **Official Response from Kurtis Hall:** > Thank you for your review! We're glad to hear that Tethr has helped shift your QA strategy and streamline processes into one tool. We appreciate the feedback on our out-of-the-box features, and will incorporate this into our product planning sessions. Thank you for being a Tethr customer! ### 16. Exceptional **Rating:** 3.5/5.0 stars **Reviewed by:** William N. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about Creovai?** Being able to have all records registered handy. All the information in regards to the interactions is displayed including very important details. It is a well-structured database. **What do you dislike about Creovai?** Sometimes is challenging to select all the tabs to be able to display all the information required when evaluating or listening to a specific interaction. It would be better if the tabs were reduced and simplified. Despite that, everything is alright. **What problems is Creovai solving and how is that benefiting you?** Tethr is able to record the interaction completely without interruptions. No censorship. All data needed in regards to the interaction is displayed when analyzing it. **Official Response from Sara Yonker:** > Thanks for your feedback! We're so glad you've had a good experience and that you're able to extract the data you need from your conversations. We are constantly evaluating our UX and appreciate your insight. ### 17. Awaken are a professional and deeply knowledgeable company **Rating:** 5.0/5.0 stars **Reviewed by:** Alex M. | Senior IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2023 **What do you like best about Creovai?** The platform itself is very powerful and if the data interrogation is built carefuly, it gives lots of busienss intelligence at your fingertips. The team at Awaken are prefessional and technically adept in their area of expertise. **What do you dislike about Creovai?** There is nothing that has come to light that were are unhappy with, Awaken provide very good support, so we would anticipate that any issues would be overcome. **What problems is Creovai solving and how is that benefiting you?** Automated QA, success of marketing campaigns, reasons for call, understanding surge events, understanding brands and their customers. ### 18. We love Tethr! **Rating:** 5.0/5.0 stars **Reviewed by:** Heidi S. | Contact Center Manager- Quality Assurance, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Creovai?** Tethr is such a helpful tool in our call center! We use Tethr to transcribe our calls, determine why our members are calling, and share Contact Center trends throughout the organization. It is an easy to learn, user friendly tool, and the support provided by Tethr is always 5-star! **What do you dislike about Creovai?** We wish Tethr could decipher tone in the conversation, and not just based on the words members and agents use. The Evaluations feature needs some work, and does not currently compare to the system we use now to score our calls- but we know they are working on upgrading the feature and can't wait to implement it once they do! **What problems is Creovai solving and how is that benefiting you?** Tethr has helped us determine members' reasons for calling, and helped us to spot trends in calls. It has also helped us to be able to locate calls based on keywords and phrases we know are being used. ### 19. An Effective, Easy, way to gain keen insights to your Customer and Employee Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Martin L. | Director, Customer Support Operations, Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Creovai?** Implementation of Tethr was very easy. We were able to intergrate easily with them which helped us gain deeper insights, faster. The support and Tethr team have been great to work with and create a great partnership. **What do you dislike about Creovai?** Capability to share the insights at a front line perspective. Grouping of key issues, specific to your line of work, takes some work to understand an mine. It would be great to have multiple layers of the tool to use as a self help improvement from front line to product team. **What problems is Creovai solving and how is that benefiting you?** Tethr is solving for us building and framing a non bias view of the issues that exist and areas of opportunity to fix. They are taking away hours of "human effort" to deliver a well rounded view of the world as we see it, remove the old framework of manual quality evaluations, and deliver a path forward for improvements. **Official Response from Sara Yonker:** > Martin, we're happy to hear that your set up and integration was easy and that Tethr helps remove effort from your team's work. We appreciate your feedback and will consider it as we make plans to continue to improve Tethr. ### 20. Cx effort index rocks on tethr **Rating:** 5.0/5.0 stars **Reviewed by:** Jim I. | Chief Customer Officer, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Creovai?** Ease of deployment Custom integration into other platforms **What do you dislike about Creovai?** Nothing at all we use it and love all the features. The only negative I have is no integration into social yet **What problems is Creovai solving and how is that benefiting you?** Performance and insights ### 21. Good app! **Rating:** 5.0/5.0 stars **Reviewed by:** Jhordalis E. | Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Creovai?** The specifics, how simple it is to use, and how it appears. It is simple to use when organizing and sharing information with the team. Great tool for analyzing calls and chats. **What do you dislike about Creovai?** I would like to have more separation in the search result and maybe darker grays for some letters since one can miss some things when looking for something. Also, the dark mode would be great. **What problems is Creovai solving and how is that benefiting you?** It helps me look for details and behaviors in my agent's calls and chats. It is straightforward to share information with my colleagues when analyzing it. User friendly! **Official Response from Sara Yonker:** > We're glad you find our detailed analytics simple to use and helpful. We are always working on product updates and appreciate your feedback as we work toward continuous improvement. ### 22. Perfect tool for any call center **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Creovai?** Tethr gives you a lot of out of the box tools that you can apply right away. **What do you dislike about Creovai?** The transcription accuracy sometimes is not pefect. **What problems is Creovai solving and how is that benefiting you?** It is improving the results of the call center. We've increased all KPI's with it. **Official Response from Leigh Anne Reynolds:** > We appreciate your review. We're so glad you've been able to quickly realize value. We are constantly working to improve transcriptions and partner with the best in the business to provide the most accurate transcripts possible. Love to hear that all of your KPIs in the call center have increased! ### 23. Tethr review **Rating:** 5.0/5.0 stars **Reviewed by:** Jon S. | N/A, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Creovai?** The best features of Tethr included its user interface (ease of use) and the ability to extract quality data from customer interactions. These two features allowed us to more effectively and efficiently track key quality assurance components within our agents' interactions. The best part is that this tracking was across 100% of their interactions, not just a random sample. This improved the quality of our training and coaching, in addition to eliminating all of our exception processing as it related to our agent performance. **What do you dislike about Creovai?** Many may not believe this to be a downside, but one of the challenges to using Tethr is the amount of data you can collect. At first, it can be overwhelming and you must plan to dedicate some resource to its search, collection, and analysis. It can actually be a "good problem" to have if you're looking for data on your customer interactions. **What problems is Creovai solving and how is that benefiting you?** Tethr allowed us to collect more qualified data across 100% of our customer interactions than we could have otherwise through random call sampling. This improved our credibility with our agents, improved our feedback, improved our training and ultimately improved our performance with our customers. ### 24. New to Tethr **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Creovai?** The search function is very usesful to identify a caller. I also love the transcripting. **What do you dislike about Creovai?** I am still learning the ins and outs of it. Navigating around is a bit difficult upfront **What problems is Creovai solving and how is that benefiting you?** We are focusing on empathy and meaningful thank yous. **Official Response from Leigh Anne Reynolds:** > We're always excited to hear from a new user. As with any powerful software platform, there can be a bit of a learning curve. Our support center is full of docs and videos to help you get started. Glad to hear you are getting value from automating your QA. ### 25. A flexible, powerful and user friendly tool for both our front-end users and back-end support team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Creovai?** It can be as simple or as complex as you want it to be, the Awaken support team is always very helpful when we want to do some complex flows or additional customisation. The platform allows us to simplify complex business processes into user-friendly scripts that require little to no training, streamlining upskilling and onboarding all while minimising error handling and complaints. **What do you dislike about Creovai?** Not many downsides at all, if I had to pick one it would be the timezone difference, the main team is in the UK and we are in Australia so it can be a little tricky to schedule meetings from our side but the Awaken team is really accommodating with this so it hasn't been an issue. **What problems is Creovai solving and how is that benefiting you?** Because we can script business processes into user-friendly interfaces, we can reduce training time all while minimising errors and increasing efficiency. ### 26. A Powerful Tool with Amazing Potential **Rating:** 5.0/5.0 stars **Reviewed by:** Christian M. | Senior Manager - Quality, Training, & Credentialing, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Creovai?** The insights you receive out of Tethr are incredible. Receiving those immediate out-of-the-box insights helped our organization immediately begin utilizing Tethr to coach our associates with quick improvement. **What do you dislike about Creovai?** Tethr can have a steep learning curve if you haven't used a system like it before. Depending on your industry, it can also misidentify many things, however, training the system to recognize the alternative meaning can be very simple. **What problems is Creovai solving and how is that benefiting you?** Tethr allows our organization to glean incredible insights into our customers' experiences by analyzing their interactions. It allows us to respond quickly to the issues our customer base has. ### 27. Great for QA **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Creovai?** Parsing of calls to find immediate highlight **What do you dislike about Creovai?** The search tool can be complex, its cluttered **What problems is Creovai solving and how is that benefiting you?** Help highlight areas we do well in, and areas that require improvement. Track KPI data through conversations ### 28. It has been great **Rating:** 4.0/5.0 stars **Reviewed by:** Adonis F. | supervisor in a call center, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Creovai?** What I like the most is that I can see all the customer information clearly and any private information that Aws does not show me in a call. **What do you dislike about Creovai?** What I do not like is that when I am looking for an information ,everything is together and I do get confused something with it. **What problems is Creovai solving and how is that benefiting you?** Tethr has helped us determine members' reasons for calling, and helped us to spot trends in calls. It has also helped us to be able to locate calls based on keywords and phrases we know are being used. **Official Response from Sara Yonker:** > Hi Adonis. We're glad that you have found Tethr useful to help identify trends. We'd love more information on what types of search results are confusing for you so that we can take that feedback into account as we work to continuously update our user experience. ### 29. The best Customer Experience AI Platform Around! **Rating:** 5.0/5.0 stars **Reviewed by:** Janelle L. | Quality Assurance Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Creovai?** I have found Tethr is the best tool for tracking, reporting, and gaining coachable insights into the customer's experience. The ability to identify inaccurately captured prhases and correct them in the interaction is HUGE! Other platforms I have used do not have this game-changing feature. **What do you dislike about Creovai?** There were few, if any, downsides to using Tethr. I am not in a position to make decisions on the AI platform for our company, but if I was, we would still be using Tethr. **What problems is Creovai solving and how is that benefiting you?** Identify customer and agent sentiment, address and coach to the insights provided, and improve the quality of our customers' overall experience. ### 30. Tether is great in producing quality and evaluated calls. **Rating:** 5.0/5.0 stars **Reviewed by:** Ashleen Bernadette L. | team lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2022 **What do you like best about Creovai?** it is good for coaching and reviewing the tickets of our associates. making sure that the data is accurate enough for us to review and make some improvements. **What do you dislike about Creovai?** that sometimes some of it is hard to navigate. **What problems is Creovai solving and how is that benefiting you?** Tethr provides associates opportunity in details and provides solution in color, like the green flag and red flag because of it we are able to coach our associates with ease. ### 31. Tethr is a cost effective solution for transcribing call interactions **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Creovai?** I feel Tethr is a fairly easy tool to use and understand. We have a couple of SMEs (subject matter experts) at our organization who work closely with Tethr to create reports and Dashboards that are specific to our business and that makes it easy for other users of Tethr to get the information out of Tethr they need. **What do you dislike about Creovai?** Tethr has a built-in "scoring" system for call analysis which leaves room for improvements. It is difficult to understand and not very useful for our organization currently. **What problems is Creovai solving and how is that benefiting you?** Tethr continues to listen to our needs and wants and they have made some strides. For example, they have provided us with an account technical resource who works closely with our people to address concerns and issues and take feedback from us to their company. I believe Tethr is trying to make their tool more valuable. ### 32. Must have tool for speech analytics! **Rating:** 5.0/5.0 stars **Reviewed by:** David G. | Lead Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Creovai?** So much easier to find key words and phrases during an interaction using Tethr than by listening to calls in real time. **What do you dislike about Creovai?** Sometimes, there's trouble with accents and colloquialisms, but the overall performance is great and direction is promising. **What problems is Creovai solving and how is that benefiting you?** Tethr helps ensure agents are following certain regulatory script requirements and helps validate or invalidate audit results. **Official Response from Sara Yonker:** > Thanks for your review and for being a Tethr customer. We are glad you find Tethr easy to use and that it helps you in your audits! ### 33. Dashboards are easy to read and super helpful when trying to reach goals. **Rating:** 3.5/5.0 stars **Reviewed by:** Tina M. | Contact Center Specialist II, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Creovai?** Daily updates and easy to ready dashboard **What do you dislike about Creovai?** delays in updating, not able to see all dashboards **What problems is Creovai solving and how is that benefiting you?** reaching goals, where to improve customer service ### 34. Tethr is a very intuitive and informative program that has been integral in the growth of our team. **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany S. | Contact Center Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Creovai?** The categories out of the box are amazing **What do you dislike about Creovai?** It can be overwhelming with so many options **What problems is Creovai solving and how is that benefiting you?** Tethr has helped streamline what our focus needs to be as a Contact Center and made us more efficient and provide a better customer experience. ### 35. very user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Arpita P. | Quality analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Creovai?** Tether is very user-friendly and easy to learn **What do you dislike about Creovai?** learn also it gives all the suggestions and information if you missed any **What problems is Creovai solving and how is that benefiting you?** You don't need to remember all the steps. it will show you error if you are doing anything wrong **Official Response from Sara Yonker:** > We're glad that you find Tethr easy to learn and are pleased to see that our in-platform responses have been helpful. Thank you for the feedback! ### 36. It helps me a lot on my daily monitors, it's easier to find what I am looking for. **Rating:** 5.0/5.0 stars **Reviewed by:** Angelica W. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Creovai?** What I love aboout tethr is that with just a keyword I can find what I am looking for on my daily basis. **What do you dislike about Creovai?** I would say the only thing that I would change would be to have screen recording that way we can see what's going on on the agent's side. **What problems is Creovai solving and how is that benefiting you?** For example, I use it to find dead air and hold outliers, that way I provide a follow up ### 37. Good Platform, Needs a little more work. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Newspapers | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Creovai?** The most helpful thing in tethr would be the saved reports that I can view later. **What do you dislike about Creovai?** Not being able to search for specific sentences or phrases all at once. **What problems is Creovai solving and how is that benefiting you?** Data call outs and reporting analytics **Official Response from Sara Yonker:** > Thanks for your feedback! We are working to continuously improve our user experience and will take your recommendations into consideration. ### 38. Awaken have been superb, supportive and clear. **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas N. | Quality Support Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2022 **What do you like best about Creovai?** Extremely grateful for their support around trying to generate new business with ourselves. We see Awaken as an essential partnership going forward. And wish to keep building on that relationship with new clients and new business. **What do you dislike about Creovai?** There was some confusion around the initial quote. But this was quickly resolved by Awaken team, so it is only a minor comment. **Recommendations to others considering Creovai:** Make the most of their excellent team, who is always on hand to support. **What problems is Creovai solving and how is that benefiting you?** Awaken Conversations is a valuable tool to be used alongside human QA resources. As a member of a Quality team myself, I can see the almost infinite potential that software can provide. And how we can turn this potential into new and improved business for ourselves. ### 39. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jason A. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Creovai?** Tether made the experience of catching issues much more reliable as it searched out the issues for me. **What do you dislike about Creovai?** Took a bit to get the hang of but not to bad. **What problems is Creovai solving and how is that benefiting you?** It has made coaching much more doable. We do not need to listen to every call and can narrow in on pain points. This makes qa more productive ### 40. Tethr is a transformational call center capability **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew Z. | Team Member, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Creovai?** Tethr enables meaningful data drive coaching sessions that result in immediate ROI. The platform is intuitive, resulting in rapid adoption and implementation. **What do you dislike about Creovai?** Limited downside. Minor technology lift/integration/upkeep. I used the @mention function the least. **What problems is Creovai solving and how is that benefiting you?** Consistent quality assurance, robust coaching and training, and factual caller sentiment. **Official Response from Sara Yonker:** > Thanks for your feedback. We're so glad to hear that you have seen immediate results and ROI from using our platform! ### 41. A powerful and flexible tool **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel S. | Commercial Applications Developer, Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Creovai?** Synergy is versatile and flexible, allowing entirely new campaigns and workflows to be developed in a matter of hours. Awaken are very dependable suppliers and always available to help wherever possible. **What do you dislike about Creovai?** Changes to the core product can take some time to implement. However, the team take on constructive criticism and feedback and always deliver when it matters most. **Recommendations to others considering Creovai:** The key to getting the most out of Synergy is to have a good knowledge of SQL and Javascript. With the two combined, you can do powerful things within workflows. Don't be afraid to explore all of the services and plugins, as there are a lot of great features if you know where to look. **What problems is Creovai solving and how is that benefiting you?** It has empowered our business to win important, short-term clients that require quick turnarounds with ease. It also allows us to offer a more affordable solution when compared to larger CRMs. ### 42. Flexible and Powerful Scripting System **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin H. | Technology and Systems Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Creovai?** We have been using the Awaken Scripting system to fast track web development of an informed agent guidance system. The default controls work for a majority of what we want to accomplish. That includes building input forms, providing user feedback, and integrating databases and other external data sources. However, it is simple to add additional customization using JavaScript, HTML, and CSS for more complex requirements. **What do you dislike about Creovai?** Some controls need to be updated. The default tables, date/time fields, and a few others have limitations. Fortunately, Awaken provides frequent updates, and these will be improved in the future. They can also be substituted using HTML if required. **What problems is Creovai solving and how is that benefiting you?** We are a blended public safety and traditional contact centre serving a wide diversity of services. We have been unable to find an 'off the shelf' system that supports our diversity. We have build our own Common Operating Experience and have used this product as one of the major components in the build. ### 43. Revolutionizing the Way We Handle Customer Interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Richard R. | Executive Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Creovai?** We like its easy-to-use interface, the way it connects with external data sources, its ACD integration and the support we receive from Awaken. **What do you dislike about Creovai?** We wished we could control more look and feel elements (to match our other systems) and for tighter call controls with our cloud provider. **Recommendations to others considering Creovai:** Consider the support, ease of integration and the price to value relationship. **What problems is Creovai solving and how is that benefiting you?** We are solving the problem of all agent data points in one functional interface. We have realized efficiency, ease of use, and an increase in accuracy. ### 44. Tether is very simple to use and easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Creovai?** The interface is user-friendly and easy to use. **What do you dislike about Creovai?** Nothing at all. Everything so far works fine. **What problems is Creovai solving and how is that benefiting you?** categorizing calls for a much easier search. ### 45. Amazing Scripting Platform, Incredibly Talented Team **Rating:** 5.0/5.0 stars **Reviewed by:** Chris M. | VP Conversions, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Creovai?** We enjoy the responsiveness of the support team and their extensive knowledge of the product. **What do you dislike about Creovai?** We haven't had any challenges to report. **What problems is Creovai solving and how is that benefiting you?** Awaken has met the requirements of our more complex and challenging customers in niche businesses. ### 46. Easy to use, company provide great support and response **Rating:** 4.5/5.0 stars **Reviewed by:** Colin S. | M, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Creovai?** The ease of use for us to manage internally once set up **What do you dislike about Creovai?** We haven't found any negative aspects so far **What problems is Creovai solving and how is that benefiting you?** Provided inbound script for our staff allowing us to onboard new recruits easily ### 47. Professional, supportive and insightful **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew T. | Partner Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Creovai?** The team at Awaken is superb. I have worked with them on numerous client accounts, they quickly build rapport and move into the space of truster advisor, which promotes a lively and healthy environment, one where clients are open to discuss challenges and share insight. **What do you dislike about Creovai?** So far I have no real negative experience to share, this is in part because we work within a well defined and clear set of expectations. **What problems is Creovai solving and how is that benefiting you?** Awaken is deployed across a wide spectrum of our clients, each with their own set of objectives and success criteria. These include supporting the training and nursery environment for new starters, identifying call drivers and reasons for contact, rooting out inefficiencies in processes, highlighting vulnerable and critical contacts allowing for a more focused approach to call handling. It's a long list. ### 48. Excellent agent scripting tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Relations | Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Creovai?** Speed and ease of agent scripting set-up and updates. Connectivity to multiple databases and webservices. **What do you dislike about Creovai?** Lack of omnichannel. Lack of in-built reports, though do have direct access to the complete database to create our own reports. Lack of built-in outbound functionality. **What problems is Creovai solving and how is that benefiting you?** 20k users across multiple suppliers doing outbound calling using the same call lists. Rapid script changes. ### 49. A great solution to deliver a premium customer experience at scale **Rating:** 5.0/5.0 stars **Reviewed by:** Merlin I. | Senior Customer Experience Manager - EMEA Support, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2021 **What do you like best about Creovai?** The software provides invaluable insights that allow you to anticipate and respond to customer issues before they happen. In addition, the tool is highly cost-effective and offers excellent value through the benefits of improved customer experience and employee capability. **What do you dislike about Creovai?** No issues from our side as the support from the Awaken team has been excellent **Recommendations to others considering Creovai:** If you want to deliver a great customer experience at scale - this might be the solution for you. The team are great and help provide a proof of concept, making it easier to showcase the ROI that the company can expect in return. **What problems is Creovai solving and how is that benefiting you?** We use the tool as a quality assurance measure and capture customer sentiment in real-time. ### 50. Best Speech Analytic Tool you will ever have **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2019 **What do you like best about Creovai?** EASE OF USE will be my first moreover, Tethr's BI capabilities inside the platform are second to none! The accuracy is on par with every other speech analytic platform on this planet. They have enough logic gates for you that you will get your work done. I think its the best combination of a Speech analytic and BI tool you can have for the basic needs. You need more analytic they can integrate with ANYTHING in this world! **What do you dislike about Creovai?** It is still in development some of the new revolutionary features they have coming in are taking too much time. They lack some basic operators like Conditional between the queries(they call them categories) you are creating . **Recommendations to others considering Creovai:** If you need a easy to use solution this is the one **What problems is Creovai solving and how is that benefiting you?** We need a simple and easy to use speech solution which will let our users interact with the data within the platform and get actionable insights. They did it. ## Creovai Discussions - [What is Awaken Conversations used for?](https://www.g2.com/discussions/what-is-awaken-conversations-used-for) - [What is Tethr used for?](https://www.g2.com/discussions/what-is-tethr-used-for) - [View Creovai pricing details and edition comparison](https://www.g2.com/products/creovai/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+23%3A14%3A09+-0500&secure%5Bsession_id%5D=503065d5-bd22-4ed0-afcc-dfd78a54407c&secure%5Btoken%5D=d2add4f1d0381db6c83f21bfda68e1fb18e355e26da311b21398922725382eab&format=llm_user) ## Creovai Integrations - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Creovai Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Performance** - Third-Party Integrations - Compliance **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Summarization - Call Routing - Generative AI **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation ## Top Creovai Alternatives - [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) - 4.5/5.0 (221 reviews) - [Gong](https://www.g2.com/products/gong/reviews) - 4.7/5.0 (6,505 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews)