--- title: Tekmetric Reviews meta_title: 'Tekmetric Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 492 reviews by the users' company size, role or industry to find out how Tekmetric works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 492 scale: '5' date_modified: '2026-07-30' parent_category: name: Automotive url: https://www.g2.com/categories/automotive --- # Tekmetric Reviews **Vendor:** Sparkplug Studios **Category:** [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 492 ## About Tekmetric Tekmetric, the leading auto repair platform, improves auto repair shops through the relentless pursuit of innovation through customer feedback. Tekmetric’s all-in-one auto repair platform streamlines operations and empowers shops nationwide with shop management, integrated payments, marketing, technology integrations, and real-time data. With Tekmetric, shop owners can enhance productivity, boost profitability, and deliver a superior customer experience that keeps drivers coming back. Productivity. Revenue. Customer experience. Measure up, by every measure, with Tekmetric. Learn more by visiting our website 👇 ## Tekmetric Pros & Cons **What users like:** - Users love the **ease of use** of Tekmetric, allowing quick training and intuitive workflows for efficient operations. (135 reviews) - Users appreciate the **seamless integrations** of Tekmetric, improving parts ordering, scheduling, and communication for enhanced productivity. (53 reviews) - Users appreciate the **seamless integration of features** in Tekmetric, enhancing efficiency and customer trust in their shops. (51 reviews) - Users highlight the **responsive customer support** of Tekmetric, ensuring timely assistance and enhancing overall satisfaction. (44 reviews) - Users rave about the **easy initial setup** of Tekmetric, making business management more seamless and efficient. (37 reviews) - Time-saving (35 reviews) - Users highlight the **efficiency improvement** with Tekmetric, streamlining processes and saving valuable time. (34 reviews) - Simple (30 reviews) - Easy Access (28 reviews) - Estimate Creation (28 reviews) **What users dislike:** - Users are frustrated by the **missing features** in Tekmetric, which hinder efficiency and complicate repair processes. (30 reviews) - Users face **parts management difficulties** , including issues with job history access and rearranging parts or jobs efficiently. (22 reviews) - Users find the **limited functionality** in employee permissions and job management needs improvement for better efficiency. (17 reviews) - Users note **integration issues** with Tekmetric, highlighting difficulties with printer connections and custom vehicle handling. (14 reviews) - Users express frustration with **limited customization** , finding appointment creation and job arrangements cumbersome and inflexible. (14 reviews) - Users express concerns about **insufficient information** in accounting reports and wish for clearer details on discounts and activities. (13 reviews) - Users express frustration over **inventory transfer issues** and limitations in estimates and report functionalities in Tekmetric. (13 reviews) - Labor Management (9 reviews) - Navigation Issues (9 reviews) - Labor Issues (8 reviews) ## Tekmetric Reviews ### 1. An all in one system that can partners well with our digital inspections **Rating:** 5.0/5.0 stars **Reviewed by:** Ray M. | F, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Tekmetric?** The system is user friendly. The system is always improving how it works based on suggestions and requests made to the Tekmetric team. Customer support is great when you need it, and they have great training videos. **What do you dislike about Tekmetric?** I believe the labor guide still needs further improvement. **What problems is Tekmetric solving and how is that benefiting you?** From scheduling to promise times Tekmetric provides a smooth communication tool for staff to follow. Also the technician work flow feature gives us a better understand of who is available. **Official Response from Mary Payton:** > Hey Ray! Thank you for your feedback regarding our Feature Request Board and the Customer Success team. It is our goal to be innovative in the space by listening to feedback from our users so it is great to hear this review! I also want to let you know that our labor guide is being continuously reviewed for improvements. Do not hesitate to reach out to our team if there are any particular labor times you need. Thank you again for reviewing Tekmetric! ### 2. Excellent shop software **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Tekmetric?** Ease of use. Excellent user interface. Great customer interface. **What do you dislike about Tekmetric?** Cumbersome for over the counter parts sales. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric has the ability to uplad multiple photos and has great mobile availability. ### 3. Greg Buckley Recommends TekMetric **Rating:** 5.0/5.0 stars **Reviewed by:** Greg B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Tekmetric?** With as little as a smartphone in my hand, I can run, operate, adjust, and monitor my business from anywhere in the world. **What do you dislike about Tekmetric?** There are some accounting and inventory features that need to be addressed. Over time, I'm sure they will be. **What problems is Tekmetric solving and how is that benefiting you?** We can go back to my first comments. The cloud based solution is truly saving me time and now that we are a multi-shop organization, it really is making a difference. ### 4. Up to date, user-friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Richard B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Tekmetric?** The ability to text and email customers is huge. It's a major time-saver and customers really appreciate not having to answer their phone. **What do you dislike about Tekmetric?** I wish it had more user-defined options and more default prompts to ensure you're doing what you intended. **What problems is Tekmetric solving and how is that benefiting you?** No specific problems, but they're constantly updating the software and making it better, taking user input to do so, which is great. ### 5. Amazing software for shops! **Rating:** 5.0/5.0 stars **Reviewed by:** Karen M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Tekmetric?** Tekemetric provides a seamless process to move vehicle trough your shop. If you have anything you wanted added you submit your request and they work on getting it. They release new updates all the time and are extremely helpful! I would rate 10/10 **What do you dislike about Tekmetric?** The only thing I dislike is that they haven't developed an app yet! **What problems is Tekmetric solving and how is that benefiting you?** The seamless process of managing repairs. ### 6. Marketing Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Marnie K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Tekmetric?** The constant enhancements to the software - the ease of reaching technical support, the overall ease of use of the program... our ability to communicate across the shop - from service writers to technicians to customers is outstanding! **What do you dislike about Tekmetric?** That our enhancement requests aren't #1 above everyone else. :) Looking forward to additional enhancements as they continue to roll out but I don't have anything sepcifc. **What problems is Tekmetric solving and how is that benefiting you?** Communication! We can instantly share and dispense information to everyone; this allows us to service our customers better, as well as more efficiently. We can also share images and take payment electrionically. ### 7. Tekmetric is a great tool for being transparent but can also be redundant at times. **Rating:** 4.0/5.0 stars **Reviewed by:** Brandon S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2023 **What do you like best about Tekmetric?** The use of digital inspections and being able to track just about anything. **What do you dislike about Tekmetric?** The redundancies and how it is not set up for quick, on-the-fly repair orders. **What problems is Tekmetric solving and how is that benefiting you?** It creates trust between the customer and the repair shop. The digital inspections allow transparency and help create a track record for issues previously found and suggested. ### 8. Our company switched to Tekmetric in November 2022 **Rating:** 5.0/5.0 stars **Reviewed by:** Jim Z. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2023 **What do you like best about Tekmetric?** Local supplier inventory easy to find... **What do you dislike about Tekmetric?** Can be confusing to learn if you are not computer literate. **What problems is Tekmetric solving and how is that benefiting you?** Daily retail repairs,parts look up and repair order building ### 9. This software is easy to use and concise **Rating:** 5.0/5.0 stars **Reviewed by:** Dencil M. | Automotive Service Manager at Empire Auto Care, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Tekmetric?** Ease of use. How quickly it is to navigate the different features of the program **What do you dislike about Tekmetric?** The main layout is a little difficult to see type of vehicle being worked on **What problems is Tekmetric solving and how is that benefiting you?** The program helps to organise the progress of the vehicles is the shop and the status of the repairs ### 10. Excellent software at a reasonable price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Tekmetric?** Very easy to use, has most features we were looking for. **What do you dislike about Tekmetric?** I dont remember having a lot of complaints. **What problems is Tekmetric solving and how is that benefiting you?** Easy to invoice ### 11. Still learning but already LOVING Tekmetric **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Tekmetric?** Access to more information about parts and options for vendors and O.E. options The available labor catalog is detailed and has most options ever needed. **What do you dislike about Tekmetric?** Having to learn a new system. There are multiple options for training - not sure if there are any for weekends though - when I am not running a shop... **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric is very easy to put detailed estimates together. The availability to text or email estimates is wonderful and helps save time! ### 12. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Erick D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Tekmetric?** The accessibility and the ability to track all aspects of the process and employees. **What do you dislike about Tekmetric?** Some reports cannot be printed into pdf they have to be downloaded to excel **What problems is Tekmetric solving and how is that benefiting you?** Accessibility, easy navigation ordering and customers love the dvi ### 13. Simplify and Streamlined Shop Management Software for the Future! **Rating:** 5.0/5.0 stars **Reviewed by:** Jason W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Tekmetric?** The best thing about using TekMetric has got to be the support of the staff and leadership. They're always available via a quick link, or phone call. They consistently add requested features and upgraded via a voting system directed by their clients. **What do you dislike about Tekmetric?** The overwhelming growth TekMetric has experienced has caused a massive influx of customers to come on board, which has raised their staffing requirements. Not a bad thing at all, and just goes to show the strength of their operation. **What problems is Tekmetric solving and how is that benefiting you?** TekMetric creates another level of transparency for auto repair customers. Digital Vehicle Inspections, direct customer contact through texting, and mobile pay have provided the ability to work around a multitude of customer schedules. ### 14. So much better than anything out there. Intuitive and highly functional **Rating:** 5.0/5.0 stars **Reviewed by:** Rich T. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Tekmetric?** The fact that the company will accept feedback and make changes based upon group input **What do you dislike about Tekmetric?** Not sure yet. Get back to me on this one **What problems is Tekmetric solving and how is that benefiting you?** Ease of operation with ticket writing and shop management ### 15. Helps with keeping inventory **Rating:** 3.5/5.0 stars **Reviewed by:** James K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Tekmetric?** Helps with keeping the customers concerns and inventory along when they dropped off their vehicle. I always like that you can go back back and read a concern about the issue that you might have missed. **What do you dislike about Tekmetric?** There really isn't much, glitches here and there but for the most part good system! **What problems is Tekmetric solving and how is that benefiting you?** Doesn't allow you let customers vehicles fall through the cracks ### 16. Great Point of Sale software! **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Tekmetric?** Tm is VERY user friendly. For new employees not from the automotive industry, it makes the training and transition almost seamless. **What do you dislike about Tekmetric?** When we put in a phone order, it automatically puts it in our inventory. Would love to have a different location for these orders. **What problems is Tekmetric solving and how is that benefiting you?** Ease of use for new and current employees. Easy to share concerns and needed changes. ### 17. I Love Tekmetric **Rating:** 5.0/5.0 stars **Reviewed by:** jonathan H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Tekmetric?** I really like that they listen to us when we have recommendations. Also, the platform is super simple to use. Being able to send inspections and invoices from one platform is excellent. **What do you dislike about Tekmetric?** The fact that I can't keep up with their significant updates **What problems is Tekmetric solving and how is that benefiting you?** efficiency and the ability to move cars in and out as quickly as possible ### 18. Not How Likely I have recommended it to friends and they did start using it **Rating:** 5.0/5.0 stars **Reviewed by:** Abdullah A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Tekmetric?** The dvi inspection and user interface is excellent and hassle free. **What do you dislike about Tekmetric?** There is nothing to dislike about it. Yes maybe if the price was a bit lower it would be fantastic **What problems is Tekmetric solving and how is that benefiting you?** All issues a mechanic sho goes thru like inventory management and invoicing it solves it all ### 19. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Tekmetric?** Ease of use, good history, allowed us to go paperless **What do you dislike about Tekmetric?** A few bugs, still somewhat new and working out the kinks **What problems is Tekmetric solving and how is that benefiting you?** Previous POS system was too slow, required printed work orders ### 20. Tekmetric is a great service that helps me do my job more efficiently. **Rating:** 4.0/5.0 stars **Reviewed by:** Grant H. | Automotive Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2023 **What do you like best about Tekmetric?** My favorite part of tekmetric is the included parts list for the specific vehicle. Such as air and oil filter part numbers. **What do you dislike about Tekmetric?** Cannot really think of something I dislike about the product. **What problems is Tekmetric solving and how is that benefiting you?** Helping solve issues with technicians needing the correct parts for the vehicle. It also streamlines the process between the service writer and the technician. ### 21. Tek Metric is a web based shop management system that keep up with modern TECH. **Rating:** 3.5/5.0 stars **Reviewed by:** David B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Tekmetric?** Seamless integration between computers and tablets, Have as many windows as possible. **What do you dislike about Tekmetric?** There are no Heavy Duty Labor Options available at this time. The repair information has to be accessed from another site. **What problems is Tekmetric solving and how is that benefiting you?** Inspections with pictures help with communication with customers. Estimate Links Sent to emails and text make for faster authorization. ### 22. Best software we have used! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Tekmetric?** The best part of Tekmetric is the ease of use and the digital authorizations. **What do you dislike about Tekmetric?** The part of Tekmetric that does not work the best is the labor guide. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric has helped us bring up our ARO. Our customers like that the DVI and inspection can be sent by text. ### 23. MAKES MECHANICAL BILLING A LOT EASIER AND QUICK **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Tekmetric?** IT'S EXTEMELY USER FREIDLY AND PUTTIG AN ESTIMATE TOGETHER IS VERY QUCK **What do you dislike about Tekmetric?** WHEN SEARCHING FOR CUSTOMERS HISTORY, YOU HAVE TO KEEP PUTTING THEIR NAME IN EVERY TIME **What problems is Tekmetric solving and how is that benefiting you?** BEING ABLE TO ADD OUR OWN CANNED JOBS THE WAY WE SEE IT HELPS US BEST ### 24. The best software out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley Jo B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Tekmetric?** With a phenomenally easy to use user interface, you'll find that learning this new software is a breeze! Our service writers and techs love the program and it only gets better and better. If you've never demo'd the program, you should. If you're afraid of the cost- you'll make it back in productivity and reduced headaches. I 100% love this program. **What do you dislike about Tekmetric?** The calendar keeps improving, and as far as I'm concerned, that's good enough for me. I do wish that we had the ability to request custom reports like we could with ShopBoss **Recommendations to others considering Tekmetric:** Give it a try, you'll love it **What problems is Tekmetric solving and how is that benefiting you?** I don't have to spend any time teaching new employees to use it. TM had saved me time and frustration with the easy to use interface. The review program is asking me to say more, but I am just taking up space ;) **Official Response from Mary Payton:** > Hey Ashley Jo! Thanks for taking the time to review Tekmetric. It is great to hear that Tekmetric has increased your shop's productivity and everyone in your shop is enjoying the program. ### 25. Fantastic Support **Rating:** 5.0/5.0 stars **Reviewed by:** Robert K. | Shop Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Tekmetric?** The ease of use. It is a simple program with an enormous amount of features and best of all it is simple to use. **What do you dislike about Tekmetric?** I don't particularly care for the scheduler. It is difficult to view ma y jobs if they are set for the same time of day. **Recommendations to others considering Tekmetric:** I have been a user for 2 years straight. Very few issues and fantastic customer service!!! **What problems is Tekmetric solving and how is that benefiting you?** Employee job time tracking. Customer contact is easy with the text messsaging option. **Official Response from Mary Payton:** > Hey Robert! We are happy to hear that Tekmetric's ease of use is benefiting your shop and allowing you to effectively communicate with your customers. We also appreciate the feedback about the scheduler and encourage you to check out the Feature Request Board as that is where we look when we are working on our new releases. ### 26. Awesome Upgrade **Rating:** 5.0/5.0 stars **Reviewed by:** Mark C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2020 **What do you like best about Tekmetric?** Easy to set up and very intuitive to use. **What do you dislike about Tekmetric?** Some minor features such as reporting items and ability for tech to save inspection while performing the inspection. **Recommendations to others considering Tekmetric:** We started our business using Mitchell but came to realize that sales tax would randomly be wrong or not charged at all which they could never fix after hours on hold and waiting for tech support. We then changed to RO Writer and used them for about 8 years and that worked ok with exception of many hours of set up and it was windows based. Had to upgrade and then started having lots of problems and the support went downhill. Tekmetric was easy to get set up for our go live date and since going live their support team is awesome. First and second week lots of support chats got us going in the right direction with things. One thing I would say is make sure you take the time to get EVERYTHING set up before going live. We only had to make some minor setting adjustments and now it's working really good. **What problems is Tekmetric solving and how is that benefiting you?** Saving $$$ monthly by having a POS and DVI in one product. Better more efficient work flow. **Official Response from Jordan Dean Morales:** > Mark, thank you! We're ecstatic you're getting the most out of Tekmetric. We'll keep providing you with the best experience possible for you and your shop. ### 27. Very happy with Tekmetric's usability and access to support. **Rating:** 5.0/5.0 stars **Reviewed by:** Josh C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Tekmetric?** The best part for us is the scheduling and ability to use it from anywhere on any device. **What do you dislike about Tekmetric?** I would like to see the labor hours as more accurate and parallel to Mitchell. I would also like to have an automated appointment reminder added for the customer. **What problems is Tekmetric solving and how is that benefiting you?** Scheduling has been the largest problem solved. We were pen and paper prior and are currently much more efficient with Tekmetric. **Official Response from Mary Payton:** > Hey Josh! Thanks for taking the time to leave a review. We are happy to hear that the switch from pen and paper scheduling to electronic scheduling built into Tekmetric has provided a solid solution for your shop. In regards to labor times, we highly suggest that you make sure to submit times by using the "Labor Guide Feedback" button within the labor guide. Our team asses these recommendations consistently. ### 28. Best Customer Service in the Industry **Rating:** 5.0/5.0 stars **Reviewed by:** Jason W. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Tekmetric?** In the automotive repair industry, an industry that most customers already don't want to visit, customer service is really the differentiator between the pros and the hobbyist. TekMetric's customer success team is that customer service powerhouse that sets them ahead (let's not forget their product is superior as well) in Shop Management Software. Alex, Ferial and the team are very responsive and go above an beyond to make sure all questions are answered and their clients get the most out of the software, which is the backbone of the customer experience. **What do you dislike about Tekmetric?** I can't currently think of anything to dislike about TekMetric or their customer success team. **Recommendations to others considering Tekmetric:** I highly recommend TekMetric to any shop owner who is ready to take their business to the next level through transparency, speed of service, and ease of reporting. **What problems is Tekmetric solving and how is that benefiting you?** Transparency for customers has improved 10 fold via the DVIs, as well as text-to-pay, and the ease of use of the software. The customer success team make it all the easier. **Official Response from Jordan Dean Morales:** > From the whole customer success team - THANK YOU, Jason! We take pride in being there for our shop owners. We're happy to see you're getting the most out of Tekmetric. We'll continue to improve and provide for your shop. ### 29. Best thing for our business since the invention of the personal computer **Rating:** 5.0/5.0 stars **Reviewed by:** Scott E. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2020 **What do you like best about Tekmetric?** Tekmetric is intuitive, and the developers are constantly working with real world users to continue to tailor the platform and the user experience. I have never had such direct opportunity to direct the improvement of a product as I have with Tekmetric. Approaching our 48th year in business, Tekmetric is our 5th SMS since leaving the pen and paper world in the mid 1980s. I can hands down say the switch was the smoothest and most profitable single change we've made in our entire existance! **What do you dislike about Tekmetric?** I thought I would dislike the cloud only option for the software, but after a local ransomware attack messed up my local systems, I saw the value of having my data stored in the cloud. A rare server outage is inconvenient, but not insurmountable, and local internet outages have caused me to examine backup options (not Tekmetric's fault, just an effect of the technology). I'd love to see more direct parts integration (NAPA, specifically) Parts Tech is funtional-ish, but leaves a lot to be desired. I'd love to see the middle man removed and a direct integration developed. **Recommendations to others considering Tekmetric:** Just do it. Turn you current system OFF and turn this on. Start. Handle a week of bumps and setup, and don't look back! **What problems is Tekmetric solving and how is that benefiting you?** We are communicating with our customers the way THEY want to be communicated with. Be that phone, email, text...or all of the above. Building estimates is intuitive and smooth. **Official Response from Jordan Dean Morales:** > Scott, thank you for the kind words and feedback! We will keep working hard to improve and provide for your shop. Thanks for being a Tekmetric user. ### 30. One of the best programs we have ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Ronnie T. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Tekmetric?** We love how easy the software is to use and how it saves time and creates efficacy when you have4 multiple people working in one system **What do you dislike about Tekmetric?** Not to much do I dislike, we are not the normal brick and mortar so what we need probably isn't the need for most shops **Recommendations to others considering Tekmetric:** We highly recommend this software to anyone that needs to send estimates, order parts, or communicate with their customers. **What problems is Tekmetric solving and how is that benefiting you?** Customer tracking, the texting portion is huge for us. ### 31. Excellent Software and Unbelievable Support and Developement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Tekmetric?** It's quick reliable, and efficient. The development team adds new features at an unbelievable pace, and support is fantastic. **What do you dislike about Tekmetric?** There are some minor imperfections, but they are quickly being addressed. The software is significantly better than it was when we started using in 4 months ago. **Recommendations to others considering Tekmetric:** Tekmetric has been an amazing product, but the most impressive part is how quickly and consistently the development team adds new features and fixes bugs. Users request features online, and the dev team works to implement them. They release updates regularly, and are always adding new functionality. User support has also been amazing. I never have to wait on hold if there is a problem. **What problems is Tekmetric solving and how is that benefiting you?** Digital vehicle inspections, electronic payment, and two-way SMS built into one system. This has allowed us to streamline the process of communicating with our customers, sharing inspections and estimates, and getting authorization to perform repairs. ### 32. Great Growing Mechanic Software **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Tekmetric?** The ease of use of creeating a repair order. Creating, inventory, canned jobs, customers and billing. **What do you dislike about Tekmetric?** There are some features such as single-use tax reporting, and the way it handles inventory dispersion I do not like. **Recommendations to others considering Tekmetric:** demo the software - make sure it really fits your needs. if so, go for it. It really is a decent product. **What problems is Tekmetric solving and how is that benefiting you?** We have a centralized system for RO's, inventory, tracking, job completion, approvals, and more. ### 33. Great System! **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel C. | Voice Over Artist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Tekmetric?** Tekmetric is very responsive when you need help and even has a feature request board that is constantly being updated. The way the system is set up allows for seamless ticket building and customer communication **What do you dislike about Tekmetric?** Tekmetric is still a work in progress. Some things seem like they can be more streamlined, but in the two years that I've used them, I have seen great strides. **What problems is Tekmetric solving and how is that benefiting you?** Estimates are being built way faster than with our previous system and inventory is way easier to track. This definitely helps the overall process. **Official Response from Mary Payton:** > Hey Samuel! We appreciate your feedback and are happy to hear that you are having a positive experience around our Feature Request Board, and are finding value in how ticket building in Tekmetric can increase efficiency. Thank you for taking the time to provide this feedback! ### 34. The Gold Standard for today's required shop management software! **Rating:** 5.0/5.0 stars **Reviewed by:** AJ N. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Tekmetric?** The most helpful aspect of Tekmetric for me is the fact that it is cloud-based and scalable. So as we grow and add additional locations it is very easy to migrate old management systems into Tekmetric. **What do you dislike about Tekmetric?** The fact that it is cloudbased is the draw back. If the internet goes down or if the server malfunctions, then our entire shop is at a complete stand still until it is back up and running. **What problems is Tekmetric solving and how is that benefiting you?** It's an all in one platform. We used to pay for services with different companies that include texting, digital inspections, reporting, managing customer information, technician time tracking, etc. Tekmetric has it all in one platform! **Official Response from Mary Payton:** > Hey AJ!Thank you for taking the time to review Tekmetric. We are happy to hear that Tekmetric has allowed you to easily scale your shop and be more efficient with the all in one platform. In regards to the internet going down, something that most shops do is use hot spots to assist during those times. Thank you again for reviewing Tekmetric! ### 35. Great Automotive Shop Management Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Tekmetric?** My Favorite thing about Tekmetric is the customer input into the program. They listen to what we say and improve the system daily. **What do you dislike about Tekmetric?** When there are technical issues, we are unable to access anything because it is all online. **Recommendations to others considering Tekmetric:** Spend the time to learn the system, and it will pay in the long run. **What problems is Tekmetric solving and how is that benefiting you?** I can access it from any computer, and as a business owner, it is beneficial to get all of the information when I am away from the shop. **Official Response from Mary Payton:** > Hey Jacob! I am happy to hear that you are enjoying the transparency of Tekmetric in addition to our Feature Request Board. Regarding technical issues, we have several shops that have a "Plan B" on how to handle repair orders in the case that there is an internet outage or technical issues related directly to Tekmetric. I highly suggest you utilize our Facebook Tekmetric User Group (TUG) to network with these shops. If you need to be admitted into TUG please reach out to our Customer Success team at support@tekmetric.com. Thank you again for reviewing Tekmetric! ### 36. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Tekmetric?** I like the ability to monitor all of my shops activity in one place. It really has help us with organization and productivity **What do you dislike about Tekmetric?** Nothing. Everything is great so far. We are very satisfied **Recommendations to others considering Tekmetric:** Go for it. It may look intimidating at first but the onboarding team does a great job **What problems is Tekmetric solving and how is that benefiting you?** Organization Time Management Productivity ### 37. The Tekmetric Team is nothing short of AMAZING! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Tekmetric?** Customer service is above and beyond. The team is responsive and listens to user's wants and needs. Tekmetric is continuously progressing to make themselves better and they strive to be the best in the industry. Software is easy to use and has new features being released all the time. **What do you dislike about Tekmetric?** No complaints here! We are very happy with Tekmetric. **Recommendations to others considering Tekmetric:** Make the jump! Making the adjustment from another software seems daunting but the Tekmetric team and the Tekmetric community will make the transition and breeze. You will be glad you made the switch! **What problems is Tekmetric solving and how is that benefiting you?** The new Tech Board feature is awesome. It helps us see what all our tech have on their plate and who can take the next car or repair! ### 38. Great Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Max Z. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Tekmetric?** We love the ease of use. Reporting, scheduling, it's all easy. New employees are quickly trained and up to speed with how it all works. **What do you dislike about Tekmetric?** I wish there were more reporting options. **Recommendations to others considering Tekmetric:** DO IT! **What problems is Tekmetric solving and how is that benefiting you?** Our efficiency is much better, our digital inspections are amazing and help us sell jobs. ### 39. Great Product. Awesome Company. Wonderful Team. **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2020 **What do you like best about Tekmetric?** Cloud Based Product. I have been using Tekmetric now for one year. From the first conversation to present, I have received nothing but top notch service. They know auto repair and care about the product they have. It is a passion more than it is a business. **What do you dislike about Tekmetric?** Any complaints I have had over the last year would only be based on features. Things I wish it did. And even in that area, they have monthly updates, with new features. They have a feature request board and can honestly say they are adding them faster than people request them. **Recommendations to others considering Tekmetric:** Get Tekmetrics, get My Shop Manager and get Auto Text Me. Its all you will need. **What problems is Tekmetric solving and how is that benefiting you?** Workflow management from the moment a customers calls for an appointment to after they have picked up their car. Easy to use. Cloud based. Super Fast Response Time. **Official Response from Jordan Dean Morales:** > From the entire Tekmetric team - THANK YOU! Jonathan, we will continue to improve for your shop. ### 40. The Best Keep Getting Better **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo Q. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2020 **What do you like best about Tekmetric?** The DVI's, Having access to all my data from anywhere. Also the fantabulous customer service. I will admit I haven't called as often as I used to, and that is because their customer service professionals have trained me well, and for that, I am grateful. Teaching me, they had their hands full, and they made it seem like a walk in the park. LOL **What do you dislike about Tekmetric?** What is there not to like. It's a work in progress. It's what I teach my children. Good, better, best never let it rest, until your good is better, and your better, is best! **Recommendations to others considering Tekmetric:** If you want a system that is easy to use and place you in the 21st Century then this is it. Customers love it. techs and advisors appreciate it for faster estimating and less down time and higher ARO. **What problems is Tekmetric solving and how is that benefiting you?** I am more aware of my numbers. How DVIs help with ARO's, parts margin, labor margin, productivity and effective labor rate just to name a few. **Official Response from Jordan Dean Morales:** > From the entire Tekmetric team - thank you! Eduardo, we're happy to see you're making the most out of our DVI feature! We'll continue to provide support for your shop. ### 41. Tekmetrik....IN A WORLD! **Rating:** 5.0/5.0 stars **Reviewed by:** David B. | Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Tekmetric?** Where speed of service is essential to have the bandwidth to serve customers with empathy and compassion, there is only one program! Tekmetric is clean and user-friendly! If you can use a smartphone, you should be able to Jump in and start changing lives with Automotive Service Excellence! I have used Shopboss, R.O. Writer, and Mitchell to write estimates at my previous jobs, and Tekmetric is by far my favorite application for creating tickets. Everyone thought Def Leppard was over when the drummer lost an arm, no more stick twirls. No more crazy drum fills; the future was very DIM. How could they follow up Pyromania? How could a software company follow up the trusted programs?? BY KEEPING IT SIMPLE. That's why I love Tekmetric, and that's why HYSTERIA was the Biggest Def Leppard ALBUM ever! Taking it back to the basics, letting the kick and snare fill the arena, while Steve Clarke(R.I.P.) did spins around the stage shredding melodic solos. Just like myself, headbanging to Pantera blasting through the speakers in the shop while going out to a car to check it in with my iPad and having the recommended maintenance already on the ticket before I walk back in the shop. I feel good about it. **What do you dislike about Tekmetric?** I have no issues. Personally, The frequent updates keep making it better. I love the feature where you can make suggestions and they get resolved. **What problems is Tekmetric solving and how is that benefiting you?** Because Tekmetric is web-based I have access to it anywhere. I have it in the parking lot, at home, basically, anywhere I have 5g or wifi on my iPad. I never feel like I am out of the loop. Very Convenient. Inventory, returns, credits, cores, are alot easier to keep up with than any other competetors. **Official Response from Mary Payton:** > Hey David! Thank you for such amazing feedback! We love hearing such positive responses especially from our Shop Advisors in how the system is making your job easier, more effective, and allows you to make the money you deserve! Thank you again for reviewing Tekmetric. ### 42. Easy to use DMS for independents **Rating:** 4.5/5.0 stars **Reviewed by:** John Ross B. | Automotive Service Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Tekmetric?** All features are user-friendly with little need for training. I came from a DMS (CDK) that required users to know many codes, which made the job process cumbersome and had a significant learning curve. I also like that a user can send estimates and inspections to the customer via a quick and easy button. **What do you dislike about Tekmetric?** I have not noticed many downsides to using Tekmetric except for when I try to access it from my mobile phone. I have one of the latest and fastest smartphones, but often when I try to navigate Tekmetric remotely, the screen will lock up after I click a button (like to clock out/in or view the estimate), and I'll have to refresh the page and then sometimes it will work and sometimes it will not. Perhaps an app would work better than trying to access it through my browser **What problems is Tekmetric solving and how is that benefiting you?** It has helped me to keep better track of technician and advisor efficiency, which aids in maximizing our shop flow and increased profits ### 43. Excellent Point of Sale **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Tekmetric?** No server. All web based. Available anywhere anytime. Reporting is simple and easy. **What do you dislike about Tekmetric?** The timeclock function. That is about it that I can say. **What problems is Tekmetric solving and how is that benefiting you?** Have seen an increase in our online ordering and speed of parts acquisition. ### 44. Tekmetric-The Right Choice **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy W. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2021 **What do you like best about Tekmetric?** Choosing a business software takes time and energy but is required in today's work environment. Tekmetric makes the process simple and clear! From the time you open it, to running reports, it makes serving my customers a breeze. **What do you dislike about Tekmetric?** As an everyday user, with any software on occasion, you will experience bumps in the road. This software has had a few of those, but their teams manage it like crazy and continue to strive to make connections to cause and effect, ultimately reducing this type of issue one might experience from time to time. **What problems is Tekmetric solving and how is that benefiting you?** TIME! Second to employees, time is my biggest commodity and TEKMETRIC puts a huge dent in this expense. It is quick and easy to use. A one stop shop allowing my tech to write an estimate, order parts and communicate with the players to ensure the customer is satisfied when they leave the shop. ### 45. The center of my digital world. **Rating:** 5.0/5.0 stars **Reviewed by:** Bill N. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Tekmetric?** Tekmetric does a better job of collecting and developing software enhancements than any Automotive Shop Management System in our industry. Futhermore, they understand that because my business runs on no less than several vendor screens a day, that vendor integration is the only way to manage this ever growing task for users. Integrations like "tekmerchant" credit card processing, "tekmessage" which allows for customers to call or text our main phone number. Previously told it was impossible by a multi-national internet provider, but tekmetric made it happen. The "back office" integration allows for the transfer of my daily books to be seamlessly and accurately uploaded to my accounting software. The direct integrations with parts vendors are second to none and more are coming. Last but certainly not least, my loaner car process went digital the day that tekmetric integrated with ShopLoaners.com, allowing my the ability to email loaner contracts and making the write-up process a breeze. I could go on, but there is a word count limit. Seriously though, I believe what makes tekmetric the centerpiece of my Shop Management plate, is that they are willing to bring these amazing refinements at the speed of which my busienss is needing to adapt to the marketplace and to the needs of my client base. ...and for the aforementioned reasosns, I intend to be a tekmetric client for as many years as they will keep pumping out the best SMS in the business. **What do you dislike about Tekmetric?** Dislike is a strong term, so I cannot apply it in my relationship with Tekmetric, but I will say that the level of change, via updates and enhancements, can provide for growth spurt stress among shops and their team members. Change isn't for everyone, but if you're willing to partner up with a Shop Management System vendor who understands how impactful this relationship can be to a shop's efficiency and profitability, then Tekmetric will be as suitable for you as it has been for me. **Recommendations to others considering Tekmetric:** I would recommend joining the Tekmetric Facebook user group and talk with hundreds of happy clients like me and share your concerns and questions. That's what I did before making the switch. I spoke to dozens of well-respected shop owners around the country, and each and every one of them that migrated to Tekmetric was highly pleased to have done so. **What problems is Tekmetric solving and how is that benefiting you?** Aside from the integrations that have made our shop more efficient and more profitable, we are in the process of moving to a cloud-based (VOIP) phone system. This will seamlessly integrate with telemetric and close the loop on what, for years, has been a source of inefficiency for us. ### 46. Easy to Use, Powerful SMS with Great Support and Continued Development **Rating:** 5.0/5.0 stars **Reviewed by:** Phil W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Tekmetric?** We came from a system that did not have any integrated inspection / text messaging functionality and was split between two systems. Having everything integrated in one system has done a lot for our productivity and communication. The best part is support and continued development. This team will release major features once a month or every 45 days or so. Incremental improvements are also made on a weekly basis typically **What do you dislike about Tekmetric?** Not a lot of dislikes now that we're more than 6 months post transition. If you're expecting this to work exactly like your old system, it won't --- no system will or you wouldn't be looking to make a switch. Embrace the change and the functionality that is provided and you will be good to do. **Recommendations to others considering Tekmetric:** All SMS systems do the same thing for the most part, but do have their minor differences. Do a demo with Tekmetric and if you feel comfortable with the software go with them. Nothing is perfect, and nothing will work exactly like what you're currently using. Your switch to Tekmetric is an investment in your business knowing that you're supported by a wonderful, helpful, and knowledgable organization. Their founders came from the automotive industry and they are extremely active in industry organizations and events. Their development cycle is very fast and they implement features based on user ideas and voting. **What problems is Tekmetric solving and how is that benefiting you?** We are able to communicate smoothly with customers and have a production workflow that just works well. Our average repair order has increased nearly $60 after transition and that was already after coming from a non-integrated DVI system. All technician findings are presented to service advisor and service advisor can easily convert findings to a repair estimate. ### 47. Ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa B. | Service advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Tekmetric?** The layout of how everything is set up. Customers rave about the program and really like it. Easy to learn how to use it, love how organized it makes the quotes. Inspecton reports are amazing. Love how we can add photos and videos. I also love text messaging feature! Helps get a hold of customers if can't leave a message on their phone due to full Voice mails. **What do you dislike about Tekmetric?** complete standstill when it goes down, puts all esimating/cashing outs on hold. Sometimes get spinning wheel and system will freeze and then come out of it. Labor times not always matching with motor or no labor showing at all. **What problems is Tekmetric solving and how is that benefiting you?** Helps customers see exactly what needs to be done. Photos to go along with quoted repairs. Helps customers understand what needs to be done and why. The ease of reviewing quotes and approving what they would like done at visit. Spells everythign out for the customers so no misscomminucation. ### 48. Their service is bar none the best **Rating:** 5.0/5.0 stars **Reviewed by:** Tim S. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Tekmetric?** I love their proactive approach with updates and changes. Also, their customer service is phenomenal. **What do you dislike about Tekmetric?** I have no real dislikes. Some of the updates do not always apply to me since it is a voting system. I understand they are trying to make everyone happy. **Recommendations to others considering Tekmetric:** If you are looking for a great all-in-one point-of-sale system with a digital vehicle inspection, this is a great option! **What problems is Tekmetric solving and how is that benefiting you?** Better communication with the customer via the texting platform. All in one platform with the DVI being part of the POS system is a great Next to no problems with outages or down times Great financial reporting Great at tracking productivity and Efficiency Integrated time clock Integrates well with quickbooks Access from anywhere via a smart phone or laptop And more... **Official Response from Mary Payton:** > Hey Tim! Thank you for the positive review regarding Tekmetric updates and the Customer Success team. It is our number one goal to put our shops first by providing top notch service and it is fantastic to hear that you are having the best experience possible. Thank you again for taking the time to review Tekmetric! ### 49. Exceptional Program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Tekmetric?** I love that tekmetric can be personalized and there are many options and little things that make huge differences. I also love how there is a facebook to be able to troubleshoot problems **What do you dislike about Tekmetric?** I dislike when it is down because I rely on it so much, but the team always gets it back up and running in no time **Recommendations to others considering Tekmetric:** Give it time and for you to adjust. After using it for almost a year now I couldn't imagine going back to mitchel, way more options and better ways to help communicate with customers. Customer always comment on the inspection and estimate text messaging **What problems is Tekmetric solving and how is that benefiting you?** Customers can see photos and videos of their vehicle without even being at the shop. They are also able to visually see the estimate if they are not at the shop. This helps confusion with pricing and what is going on with the vehicle. Helps with communication ### 50. Sooooo much better then RO Writer **Rating:** 5.0/5.0 stars **Reviewed by:** Leah O. | Sales, Marketing, Customer care Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Tekmetric?** Tekmetrics is definitely living in the 21 century. the program is user-friendly, fast, and support is always available by phone or chat to help with any issues you may have. **What do you dislike about Tekmetric?** I don't like that it doesn't remind techs to clock out of jobs if they have been clocked in overnight. If it could send out an email the way it does for the timeclock that would be stellar. **What problems is Tekmetric solving and how is that benefiting you?** We haven't had any problems with tekmetric so far besides the few hours the parts tech server failed. the benefits are that support is a click away and they are quick to reply and problem solve. the program is consistently being updated to become the most robust POS platform. ## Tekmetric Discussions - [What is Tekmetric used for?](https://www.g2.com/discussions/what-is-tekmetric-used-for) - 1 comment - [View Tekmetric pricing details and edition comparison](https://www.g2.com/products/tekmetric/reviews?page=9&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+03%3A59%3A34+-0500&secure%5Bsession_id%5D=b9067c1f-3662-4a9a-8dde-1f886f4b13d2&secure%5Btoken%5D=145e3c92cb265aa9e1b8b58b8520f8db0e6739a5dee1e337d082f21a7a4e179c&format=llm_user) ## Tekmetric Integrations - [Alldata](https://www.g2.com/products/alldata/reviews) - [All in One Success Platform](https://www.g2.com/products/all-in-one-success-platform/reviews) - [AutoFlow](https://www.g2.com/products/autoflow-autoflow/reviews) - [AutoVitals](https://www.g2.com/products/autovitals/reviews) - [Back Office](https://www.g2.com/products/buyers-edge-platform-back-office/reviews) - [Back Office](https://www.g2.com/products/back-office/reviews) - [Clover](https://www.g2.com/products/clover/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Mitchell 1 Automotive Repair](https://www.g2.com/products/mitchell-1-automotive-repair/reviews) - [Mitchell Cloud Estimating](https://www.g2.com/products/mitchell-cloud-estimating/reviews) - [Nexpart eCommerce](https://www.g2.com/products/nexpart-ecommerce/reviews) - [PartsTech](https://www.g2.com/products/partstech-partstech/reviews) - [Pitcrew AI](https://www.g2.com/products/pitcrew-ai/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [RepairLink](https://www.g2.com/products/repairlink/reviews) - [Shopgenie](https://www.g2.com/products/shopgenie/reviews) - [ShoppinGenie](https://www.g2.com/products/shoppingenie/reviews) - [Speed Dial 2](https://www.g2.com/products/speed-dial-2/reviews) ## Tekmetric Features **Operations Management - Auto Shop Management** - Appointment Scheduling - Inventory Management - Task Management - Digital Vehicle Inspection (DVI) - Employee Management **Customer Relationship Management - Auto Shop Management** - Automated Reminders - Marketing - CRM **Financial Management - Auto Shop Management** - Reports and Analytics - Billing and Invoicing - Estimating ## Top Tekmetric Alternatives - [AutoLeap](https://www.g2.com/products/autoleap/reviews) - 4.8/5.0 (742 reviews) - [Shopmonkey](https://www.g2.com/products/shopmonkey/reviews) - 4.6/5.0 (410 reviews) - [Shop-Ware](https://www.g2.com/products/shop-ware/reviews) - 4.9/5.0 (40 reviews)