--- title: Tekmetric Reviews meta_title: 'Tekmetric Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 496 reviews by the users' company size, role or industry to find out how Tekmetric works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 496 scale: '5' date_modified: '2026-08-13' parent_category: name: Automotive url: https://www.g2.com/categories/automotive --- # Tekmetric Reviews **Vendor:** Sparkplug Studios **Category:** [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 496 ## About Tekmetric Tekmetric, the leading auto repair platform, improves auto repair shops through the relentless pursuit of innovation through customer feedback. Tekmetric’s all-in-one auto repair platform streamlines operations and empowers shops nationwide with shop management, integrated payments, marketing, technology integrations, and real-time data. With Tekmetric, shop owners can enhance productivity, boost profitability, and deliver a superior customer experience that keeps drivers coming back. Productivity. Revenue. Customer experience. Measure up, by every measure, with Tekmetric. Learn more by visiting our website 👇 ## Tekmetric Pros & Cons **What users like:** - Users love the **ease of use** of Tekmetric, allowing quick training and intuitive workflows for efficient operations. (135 reviews) - Users appreciate the **seamless integrations** of Tekmetric, improving parts ordering, scheduling, and communication for enhanced productivity. (53 reviews) - Users appreciate the **seamless integration of features** in Tekmetric, enhancing efficiency and customer trust in their shops. (51 reviews) - Users highlight the **responsive customer support** of Tekmetric, ensuring timely assistance and enhancing overall satisfaction. (44 reviews) - Users rave about the **easy initial setup** of Tekmetric, making business management more seamless and efficient. (37 reviews) - Time-saving (35 reviews) - Users highlight the **efficiency improvement** with Tekmetric, streamlining processes and saving valuable time. (34 reviews) - Simple (30 reviews) - Easy Access (28 reviews) - Estimate Creation (28 reviews) **What users dislike:** - Users are frustrated by the **missing features** in Tekmetric, which hinder efficiency and complicate repair processes. (30 reviews) - Users face **parts management difficulties** , including issues with job history access and rearranging parts or jobs efficiently. (22 reviews) - Users find the **limited functionality** in employee permissions and job management needs improvement for better efficiency. (17 reviews) - Users note **integration issues** with Tekmetric, highlighting difficulties with printer connections and custom vehicle handling. (14 reviews) - Users express frustration with **limited customization** , finding appointment creation and job arrangements cumbersome and inflexible. (14 reviews) - Users express concerns about **insufficient information** in accounting reports and wish for clearer details on discounts and activities. (13 reviews) - Users express frustration over **inventory transfer issues** and limitations in estimates and report functionalities in Tekmetric. (13 reviews) - Labor Management (9 reviews) - Navigation Issues (9 reviews) - Labor Issues (8 reviews) ## Tekmetric Reviews ### 1. A good product but needs some tweaks **Rating:** 3.0/5.0 stars **Reviewed by:** Becca L. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Tekmetric?** It is rather easy to use once you are familiar with the setup, screens, etc. Very easy to customize. Recalling vehicle history is simple when you are in a ticket for that vehicle. **What do you dislike about Tekmetric?** If you type in the name of a customer wrong (ie: there is a hyphen but you forget the hyphen) no results will show up. Some customers that have been marked as tax exempt will have taxes added to their ticket even though we have checked the box that says tax exempt and the tax exempt number is in the system. The inventory system is terrible. It is never accurate even when it has just been updated to reflect correct counts. **What problems is Tekmetric solving and how is that benefiting you?** Customizing canned jobs which is a big time saver Parts tech synchronization ### 2. Better Than Most, Not As Good As Some. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Tekmetric?** It can be accessed from anywhere at any time and it is easy for techs to use every day from their iPads. Our customers like that they can approve/decline jobs themselves. The Customer Support team is always great, even if there isn't anything to be done, everyone is as helpful as possible. **What do you dislike about Tekmetric?** Compared to previous systems, the reporting within Tekmetric is severely lacking. Tekmetric would be much easier to use if there more customization options that we could tailor to our shop instead of working around generic setups (i.e. customer tags, and marketing sources). The DVI section of the system is technologically behind other systems and behind the way we use it. We have to PAY for a completely separate system to integrate just to provide our customers with a quality-level DVI. Lastly, Customer Accounts should be just that, an account. I should be able to "credit" a customer account or leave detailed notes that are better transposed to an RO. Customer accounts are merely just profiles currently. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetrics makes it easier to go over estimates with customers and allows them to feel empowered by approving/declining jobs themselves. This cuts down time on the front and allows us to answer incoming calls for new appointments. ### 3. Great for building ROs / Bad for Reporting and Tracking. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Tekmetric?** I like the ease of building estimates on Repair Orders. I like the integrations with Partstech and NextPart. I also like the digital inspections. The pictures are gold. I like the information on the appointment screen that prepares you for incoming customers. I like the ease of creating canned jobs. The integration was pretty easy. The only hiccup we had was that we weren't entering area codes in the customer phone numbers in our old system, so it was hard to bring up existing customers for awhile. It was easy to implement and the technicians and staff were able to pick up on the system pretty quickly. Customer support has been attentive and nice, but they moslty direct me to put my concerns in the Feature Request Board becasue they don't have that feature yet. We use Tekmetric frequently, all day, every day. **What do you dislike about Tekmetric?** A downside of using Tekmetric is the time clock and that you cannot see what each technician is currently clocked on to, or what they are doing when they aren't clocked onto a jon. The lack of reports. It's difficult to find customers that have 2 names on their account. You cannot build an estimate wihtout creating a Repair Order and using the next RO# in the sequence for a vehicle that isn't in the shop. You cannot track sublets efficiently - (you cannot put the sublet's labor, and bill out the sublet parts and put them on the same purchase order). You cannot assign more that 1 Technician to a job. You cannot track no show appointments easily. You cannot return cores from core charges on inventoried parts. You cannot see what your approved estimate total is, it only notifies you if you are over the estimate, but not by how much you are under. So you have to dig through the summary section to find it. You cannot see in inventory, which ROs those inventoried parts have been used on. You cannot un-receive parts if you mistakenly mark one received. There is no warning if a technician clocks onto multiple jobs at once. If you are clocked onto a job, and you take a break or clock out for the day, your time keeps running on the job if you don't remember to pause it. You cannot see the time stamps of time/date when a technician was clocked onto a job. You cannot change the quantity of parts by whole numbers, it changes by the tenths of a decimal and isn't practical. I don't like that you cannot create a canned job off a closed RO. You cannot print sales reports with totals. You cannot deactivate/reactivate an employee, you can only delete them entirely. You cannot see past employees. You cannot adjust credit amounts to match the credit. When you are in the refun pending tab, and you check the box to mark a refund complete, it does not pop up to give you an option to enter the credit memo invoice number. It's extra steps/clicks to have to click on the return memo, enter the return order number, and then mark the return as complete. Customer support has been attentive and nice, but they moslty direct me to put my concerns in the Feature Request Board becasue they don't have that feature yet. To name a few... **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric helps us solve looking at different websites and calling multiple vendors to get parts price and availiblity. It helps us show the customer what the vehicle needs and why. ### 4. Great Growing Mechanic Software **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Tekmetric?** The ease of use of creeating a repair order. Creating, inventory, canned jobs, customers and billing. **What do you dislike about Tekmetric?** There are some features such as single-use tax reporting, and the way it handles inventory dispersion I do not like. **Recommendations to others considering Tekmetric:** demo the software - make sure it really fits your needs. if so, go for it. It really is a decent product. **What problems is Tekmetric solving and how is that benefiting you?** We have a centralized system for RO's, inventory, tracking, job completion, approvals, and more. ## Tekmetric Discussions - [What is Tekmetric used for?](https://www.g2.com/discussions/what-is-tekmetric-used-for) - 1 comment - [View Tekmetric pricing details and edition comparison](https://www.g2.com/products/tekmetric/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+20%3A42%3A28+-0500&secure%5Bsession_id%5D=c9fd9431-c95f-4ca6-aaa9-041c4a9820cd&secure%5Btoken%5D=40326d201ffe402af0cb3e206743078fa7e1e5a6eb7d4efad05af259b72f3e8e&format=llm_user) ## Tekmetric Integrations - [Alldata](https://www.g2.com/products/alldata/reviews) - [All in One Success Platform](https://www.g2.com/products/all-in-one-success-platform/reviews) - [AutoFlow](https://www.g2.com/products/autoflow-autoflow/reviews) - [AutoVitals](https://www.g2.com/products/autovitals/reviews) - [Back Office](https://www.g2.com/products/buyers-edge-platform-back-office/reviews) - [Back Office](https://www.g2.com/products/back-office/reviews) - [Clover](https://www.g2.com/products/clover/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Mitchell 1 Automotive Repair](https://www.g2.com/products/mitchell-1-automotive-repair/reviews) - [Mitchell Cloud Estimating](https://www.g2.com/products/mitchell-cloud-estimating/reviews) - [Nexpart eCommerce](https://www.g2.com/products/nexpart-ecommerce/reviews) - [PartsTech](https://www.g2.com/products/partstech-partstech/reviews) - [Pitcrew AI](https://www.g2.com/products/pitcrew-ai/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [RepairLink](https://www.g2.com/products/repairlink/reviews) - [Shopgenie](https://www.g2.com/products/shopgenie/reviews) - [ShoppinGenie](https://www.g2.com/products/shoppingenie/reviews) - [Speed Dial 2](https://www.g2.com/products/speed-dial-2/reviews) ## Tekmetric Features **Additional Functionality** - Parts Management - SMS Messaging - CRM - Scheduling - Customer Database - Inventory Management - Contact Database - Repair Tracking - Invoice Management - Appointment Management - Accounting - Service History - Electronic Payments - Vehicle Tracking - Activity Dashboard - Work Order Management - Transaction History - Generative AI - Maintenance Scheduling - Inspection Management - Inventory Control - Job Costing - Order Management - Third-Party Integrations - API - Employee Time Clock - VIN Decoder - Purchase Order Management - Labor Rates - Quotes/Estimates - Performance Metrics - Payroll Management - Gift Card Management - Customizable Reports - QuickBooks Integration - Reporting & Statistics - Cost Tracking - Multi-Location - Billing & Invoicing - AI Copilot - Progress Tracking - Time Tracking - Marketing Management - Appointment Scheduling - Customer History - Point of Sale (POS) - Reminders - Job Tracking - Labor Cost Reporting - VIN Lookup - Alerts/Notifications - Prioritization - Data Import/Export - Workflow Management - Electronic Signature - Vehicle Information - Employee Scheduling - User Management - Records Management - Communication Management - Estimating - Chat/Messaging - Document Management **Operations Management - Auto Shop Management** - Appointment Scheduling - Inventory Management - Task Management - Digital Vehicle Inspection (DVI) - Employee Management **Customer Relationship Management - Auto Shop Management** - Automated Reminders - Marketing - CRM **Financial Management - Auto Shop Management** - Reports and Analytics - Billing and Invoicing - Estimating ## Top Tekmetric Alternatives - [AutoLeap](https://www.g2.com/products/autoleap/reviews) - 4.8/5.0 (746 reviews) - [Shopmonkey](https://www.g2.com/products/shopmonkey/reviews) - 4.6/5.0 (410 reviews) - [Shop-Ware](https://www.g2.com/products/shop-ware/reviews) - 4.9/5.0 (40 reviews)