--- title: Tekmetric Reviews meta_title: 'Tekmetric Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 493 reviews by the users' company size, role or industry to find out how Tekmetric works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 493 scale: '5' date_modified: '2026-08-07' parent_category: name: Automotive url: https://www.g2.com/categories/automotive --- # Tekmetric Reviews **Vendor:** Sparkplug Studios **Category:** [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 493 ## About Tekmetric Tekmetric, the leading auto repair platform, improves auto repair shops through the relentless pursuit of innovation through customer feedback. Tekmetric’s all-in-one auto repair platform streamlines operations and empowers shops nationwide with shop management, integrated payments, marketing, technology integrations, and real-time data. With Tekmetric, shop owners can enhance productivity, boost profitability, and deliver a superior customer experience that keeps drivers coming back. Productivity. Revenue. Customer experience. Measure up, by every measure, with Tekmetric. Learn more by visiting our website 👇 ## Tekmetric Pros & Cons **What users like:** - Users love the **ease of use** of Tekmetric, allowing quick training and intuitive workflows for efficient operations. (135 reviews) - Users appreciate the **seamless integrations** of Tekmetric, improving parts ordering, scheduling, and communication for enhanced productivity. (53 reviews) - Users appreciate the **seamless integration of features** in Tekmetric, enhancing efficiency and customer trust in their shops. (51 reviews) - Users highlight the **responsive customer support** of Tekmetric, ensuring timely assistance and enhancing overall satisfaction. (44 reviews) - Users rave about the **easy initial setup** of Tekmetric, making business management more seamless and efficient. (37 reviews) - Time-saving (35 reviews) - Users highlight the **efficiency improvement** with Tekmetric, streamlining processes and saving valuable time. (34 reviews) - Simple (30 reviews) - Easy Access (28 reviews) - Estimate Creation (28 reviews) **What users dislike:** - Users are frustrated by the **missing features** in Tekmetric, which hinder efficiency and complicate repair processes. (30 reviews) - Users face **parts management difficulties** , including issues with job history access and rearranging parts or jobs efficiently. (22 reviews) - Users find the **limited functionality** in employee permissions and job management needs improvement for better efficiency. (17 reviews) - Users note **integration issues** with Tekmetric, highlighting difficulties with printer connections and custom vehicle handling. (14 reviews) - Users express frustration with **limited customization** , finding appointment creation and job arrangements cumbersome and inflexible. (14 reviews) - Users express concerns about **insufficient information** in accounting reports and wish for clearer details on discounts and activities. (13 reviews) - Users express frustration over **inventory transfer issues** and limitations in estimates and report functionalities in Tekmetric. (13 reviews) - Labor Management (9 reviews) - Navigation Issues (9 reviews) - Labor Issues (8 reviews) ## Tekmetric Reviews ### 1. works as desired, a little restrictive. **Rating:** 4.0/5.0 stars **Reviewed by:** Collin M. | Automotive Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2024 **What do you like best about Tekmetric?** the open and simple layout that I can find everything I need quick and easy. all the customers are in a customizable layout. **What do you dislike about Tekmetric?** im not sure if it is a setting or standard but the technician side is more restricted than a service writer in assigning work. the technician needs to see just as much as a service writer if not more. the DVI also doesnt have a tab for struts so I am taking pictures in the "other" tab. **What problems is Tekmetric solving and how is that benefiting you?** communication issues should be minimized with a clean and easy to use shop software as long as each individual does their part. as a technician, it is nice to know how to set up my day and which cars will need attending to first to last. all of the major building blocks have been refined and left for each shop to play around with. **Official Response from Benjamin Johnson:** > Hi Collin, Thank you for your review and feedback - we appreciate it! We are glad to hear that you are enjoying the user experience and easy navigation. Thank you for your note regarding permission levels and DVIs, we are always looking to improve! After checking with our team, the permission levels can be adjusted by your admin. Lastly, the inspection line items can be customized to your preference. I have included our support page URL below in case you need any further assistance. https://www.tekmetric.com/support ### 2. Tekmetric has changed the automotive repair game **Rating:** 5.0/5.0 stars **Reviewed by:** Alex D. | Service Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Tekmetric?** My favorite part about tekmetric is the constant updated and the community involvement. They go above and beyond to hear out their users and constantly gain feedback to better the sofware. I have been using tekmetric so long I remember when we didn't have the texting features. There is not a shop software quite like it. From reports to the ease of capturing a digital signature Tekmetric is top notch! It is so easy to implement this software into the daily workings of a shop, whit it is intimidating at first, the customer support team is there to make the transition easy. And then you have an entire user group to bounce ideas off of. I have found it becomes easier to integrate all the features the longer we use the software, and each time there is an update thinks just never stop improving! **What do you dislike about Tekmetric?** That more people don't use it! I love when a customer is familiar with the software, it makes the process much easier to explain. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric single handedly has transformed shops from pen and paper to fully digital. No more essy paperwork, wasting trees, and keeping my desk much more organized! **Official Response from Benjamin Johnson:** > Hi Alex, Thank you for your glowing review! We are glad that Tekmetric is a good fit for your business. In addition, you seem like a good candidate for our Champions Club (if you haven't joined already). I have included the URL below. Reach out if you have any questions. https://www.tekmetric.com/champions-club ### 3. Very easy for a NON-TECHNOLOGY person to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Ruthanne B. | service advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Tekmetric?** EASE OF USE! I don't like working with computers for the most part - I was amazed when I was able to jump right in and start estimating and working EASILY with this program. **What do you dislike about Tekmetric?** Calender should rotate a month at a time (not according to the month you are currently in; ex: Dealing with August 13th should be 8/13-9/13). Also, if someone is currently working in an RO there should be a pop up saying so - we've had issues with two of us doing the same work (wasted time). There was a third issue but I can't recall it right now. **What problems is Tekmetric solving and how is that benefiting you?** Making it super easy to communicate with the customers who like technology. Making it super easy to be a lucative shop! Thank you for that. Makes it easy for ANYONE to use it. **Official Response from Benjamin Johnson:** > Hi Ruthanne, Thank you for taking the time to leave a quality and helpful review. We really appreciate it! I have noted your feedback and will pass it along to our team - we are always looking to improve! ### 4. Very easy and great navigation through out **Rating:** 5.0/5.0 stars **Reviewed by:** Tim H. | Parts Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Tekmetric?** Ease of use. Simple but thourough. I use it every single day and most of the time I am on it **What do you dislike about Tekmetric?** big trucks like NPR are not listed for labor times **What problems is Tekmetric solving and how is that benefiting you?** 95% of what I need is there. always **Official Response from Liz Perkins:** > Thank you for your review of Tekmetric! We're glad to hear that you find the platform easy to use and meets your daily needs. We appreciate you highlighting the issue with labor times for larger trucks and will pass it onto the team. ### 5. Tekmetric makes writing ROs EASY and FAST with great reporting options! **Rating:** 5.0/5.0 stars **Reviewed by:** Tayler K. | Marketing & Customer Service Manager, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Tekmetric?** Tekmetric makes writing ROs EASY and FAST. It's super easy to track our numbers. The response team is quick and work with you to resolve any questions nearly immediately. Switchign over was seamless and it has ALL of our part vendors integrated in some way. AWESOME! **What do you dislike about Tekmetric?** I wish there was a way to just mark cars as "Inactive" or "Sold" rather than having to transfer old vehicles to a throw-away account **What problems is Tekmetric solving and how is that benefiting you?** Tekmetiric easily shows our numbers and works with our other services (marketing, parts, etc.) seamlessly. There are constant updates that always make the services provided easier. **Official Response from Benjamin Johnson:** > Hi Tayler, Thank you for your feedback and review! We are glad to hear that you are enjoying Tekmetric and that it has made shop management easier for you. I have also noted your feedback regarding old vehicles and will pass that along to our team. We are always looking to improve! ### 6. Has helped us grow our business ! **Rating:** 5.0/5.0 stars **Reviewed by:** Ana C. | Owner/Front desk, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Tekmetric?** I love that it is very easy to use. We have been using it 3 years ago and havent ran into an issue that can be figured out. Its easy use and it was fast to learn. The reports are great as well. Just what we need to keep track. **What do you dislike about Tekmetric?** The one thing that always gets me about tek is the end of the day report with the advance payment ect. I feel like it is not clear enough as everything else is and I do have to go back an fourth to fully figure out what previouse payment was used if any for that day. **What problems is Tekmetric solving and how is that benefiting you?** Keep track of my car count, repaots are easy to navigate so I know how the month went and what profits pero Repair order I had. I also love the facebook group even though I dont post much in there. but its help ful to see. **Official Response from Benjamin Johnson:** > Hi Ana, Thank you for your review and feedback! We're glad to hear that you found Tekmetric easy to use and learn. I have noted your concerns with the end of day report and have passed it along to our team. If you have any additional concerns or feedback feel free to contact our support team (URL below). https://www.tekmetric.com/support ### 7. Very user friendly, lack of labor times **Rating:** 4.5/5.0 stars **Reviewed by:** Luis R. | Service advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Tekmetric?** I have been using it for about a year now, here are my thoughts. (Pros): 1) it is very user friendly, you can teach your grandpa and he will be using it in a day or two 2) Suppot time when back with you super quic van kly. 3) Very editable and customizable which makes great tickets for customers. **What do you dislike about Tekmetric?** Cons: 1) sometimes labor times does not make sense, you can have same car, same sub-model and only one year difference (talking about not model change) and the labor time won't show up, sometimes you can find labors with 2 difference option which one is .5 and the other one is 10 hours which make it really hard sometimes, so when I have this doubts on labor is good always to have like a back up system where you can check labor but in reality they should have all included. 2) System is down not a lot but more often than other softwares. **What problems is Tekmetric solving and how is that benefiting you?** Very user friendly for old folks that don't get along with technology **Official Response from Benjamin Johnson:** > Hi Luis, We appreciate your feedback! We're glad you are finding Tekmetric to be user friendly and customizable. I have noted your feedback regarding labor times and uptime - thank you for helping us improve! I will pass this feedback along to our team. ### 8. Tekmetric is the most forward approach to automotive service workflow that I've found! **Rating:** 5.0/5.0 stars **Reviewed by:** Lee R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Tekmetric?** The workflow is forward from start to finish, no matter which stage of the process you're in the next step is simply one click ahead! Basic service repair orders can be created and presented to the customer within seconds. All the integrations allow even the more complex repairs to be ready for the customer within minutes. I use Tekmetric for every repair order and counter sale! Implementation is easy with basic steps that are quickly learned in stages, no need to learn the entire system in 1 day or even 1 week! On-the-screen live metrics to track critical sales goals are second to none! Customer Support when needed is top notch! **What do you dislike about Tekmetric?** The lack of need for interaction with the tekmetric team leaves me feeling like they've forgotten me but then a cool new feature appears and I realize that they're working hard behind the scenes! No dislikes! **What problems is Tekmetric solving and how is that benefiting you?** Work in progress and parts tracking are a few. **Official Response from Benjamin Johnson:** > Hi Lee, Thank you for your review and feedback! We are glad to hear that you are enjoying Tekmetric. While we always want you to feel apart of our community, we are happy to hear that you don't need to talk with support very often. Always feel free to reach out if we can help in any way. We are always looking to improve. ### 9. BEST POS SYSTEM **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis B. | Service Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Tekmetric?** I like that it is so easy to use. All of the information that I need for each vehicle is always right at my fingertips within the program. I also LOVE that I can communicate with my customers, as well as send them the inspections and estimates right through the program with the click of a button so they can easily view and approve the work on their own. I especially like that it is easy for my technicians to use to notate their findings AND take photos that can be sent directly to the customer via the inspections. Recently they did an update where they added the ability to add more than one technician to a job. This is VERY helpful! A great system to use; I can go on and on about all of the great features all day long. **What do you dislike about Tekmetric?** Currently, there are no issues that I can think of right now. The point of sale system does everything we need it to! **Recommendations to others considering Tekmetric:** Be sure to go through ALL the training! Those videos are beneficial. Also, utilize the maximum amount of trial time they give you to try the program! **What problems is Tekmetric solving and how is that benefiting you?** The biggest issue I would have with previous POS systems, especially as a woman, is sometimes the customers would not believe me. With Tekmetric, I can easily show the customers the photos we take with each inspection, along with the descriptions from the mechanics. Tekmetric is also helping me to become a better service advisor in the aspect of the very detailed daily, weekly, monthly, and yearly reports that have available to our shop. ### 10. Game-Changer!!!!! **Rating:** 4.5/5.0 stars **Reviewed by:** john b. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Tekmetric?** This is a simple yet robust SMS, The customer support is insane because you can chat with a real person in a minute. Its easy to integrate other applications and they are always updating and refining their products based on what we need in the field. Keep up the good work **What do you dislike about Tekmetric?** I wish there was more robust reporting or certain data was available to us with out having to manually sift through RO's. I would like to have: 1. the Close Ratio on our Sales by Job Category 2.have the same report but for Declined by Job's Category with hours brokendown as well 3. Auto save on inspections so pictures are not lost 4. The ability to transfer inpsections from 1 RO to another for when we accidentally inspect the wrong car 5. An App with full functionality Those 5 things would make Tekmetric perfect. Keep up the good work **What problems is Tekmetric solving and how is that benefiting you?** Sales, integrated inspections, 2 way SMS and the ability to go full digital ### 11. Tekmetric is a Game-Changer for Our Shop! **Rating:** 5.0/5.0 stars **Reviewed by:** Diesel D. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Tekmetric?** We’ve been using Tekmetric for a while now, and it has completely transformed how we run our shop. The integrations are top-notch and have made our workflow so much smoother. The AllData labor times integration is a huge time-saver, allowing us to pull up accurate labor times quickly and easily. The Text-to-Pay feature is another fantastic tool—our customers love the convenience of paying directly through a text message. It’s streamlined the payment process and reduced delays. The ability to offer financing directly through text messages has been a game-changer for our customers, making it easier for them to afford necessary repairs without the hassle of applying separately. Plus, the transparent estimates that Tekmetric provides are fully customizable, helping us build trust with our clients by clearly laying out costs in a way that’s easy to understand. Finally, the job board has made managing our workflow incredibly efficient. We can easily track the status of each job, assign tasks, and ensure that nothing slips through the cracks. Overall, Tekmetric has equipped us with the tools we need to operate more effectively and keep our customers happy. Highly recommend it to any shop looking to up their game! **What do you dislike about Tekmetric?** Downsides are sometimes it's a trouble logging in with my store password on my phone using my face to unlock, it make me type in my password which is annoying. **What problems is Tekmetric solving and how is that benefiting you?** Managing workflow ### 12. Incredible software **Rating:** 5.0/5.0 stars **Reviewed by:** Josh E. | Service Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Tekmetric?** Very easy workflow process. The job board makes things easy to view **What do you dislike about Tekmetric?** Once and awhile they have software glitches. Inspections are tough to use at times compared to others, the app could include more functions. **What problems is Tekmetric solving and how is that benefiting you?** The ability to write repair orders, affordably. **Official Response from Liz Perkins:** > We appreciate you calling Tekmetric 'incredible' and highlighting the easy workflow and job board! We understand your concerns about occasional glitches, inspections, and the app's functionality. We take these issues seriously and are committed to continuous improvement. We're glad Tekmetric is helping you write repair orders affordably. ### 13. Everything you need in one application **Rating:** 5.0/5.0 stars **Reviewed by:** Frank K. | Owner/President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2024 **What do you like best about Tekmetric?** Possibly the most inclusive application available for automotive repair use. Easy to save vehicle inspections with photos, easy to share inspections and photos with customers. **What do you dislike about Tekmetric?** Inspections are not part of the estimate, seperate tab. Would like the see the option to include inspections in the estimates as part of the job. Should be able to print all reports. Shows work approved date and time on invoices, should be optional. **What problems is Tekmetric solving and how is that benefiting you?** Allows tracking of purchases and inventory. Access from anywhere saves time while in the shop. **Official Response from Benjamin Johnson:** > Hi Frank, We appreciate you taking the time to leave us a review! We are happy to hear that you are finding Tekmetric easy to use and helpful for your business operations. I have also noted your feedback and will pass that along to our internal team. In the meantime, feel free to use our feature request board (URL below). We are always looking to improve! https://support.tekmetric.com/hc/en-us/articles/360054084574-How-do-I-request-a-new-feature ### 14. The leading software developers in the Auto Repair space **Rating:** 5.0/5.0 stars **Reviewed by:** Chuck S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Tekmetric?** As a 20+ year software developer I'm always looking for a company that starts right and continues right. Tekmetric checked all the boxes I needed to be able to trust them with the future of my business needs. Their in constant sdevelopment on new features. The user interface is current and easy to use. The functionality is robust. The customer service is quick and responsive. We use it 10 to 12 hours a day with no issues. All of our past cutomer information was ported easily for history refference and quick new ticket creation. The Implementation was easy. We integrated with their payment system and reduced all the friction for the customer. **What do you dislike about Tekmetric?** We always want what we don't have but we create a feature request inside their feature board and they build features based on user voting on those requested features. There are always a few user experience requests that should have been a fundamental function at the earliest point of release but there are no perfect development companies. No matter how much forethought you put into a software you can't know certain things until users use it everyday. **What problems is Tekmetric solving and how is that benefiting you?** We have a complete service flow from the point of customer contact all the way through to payment and piuckup, Tekmetric solves every single step of the process. Texting coommunication, RO creation, Integrated Parts ordering, Tech Assignment, RO labels, Flow, Parts receiving, DVIs, Email and Text estimates and invoicing, Integrated payments, Integrated Financing, and Cutomer follow up with job history and declined services. Canned Jobs and Inventory help us manage evrything in the shop. Integrating Shopgenie, Slack, and other 3rd party softwares provides a complete digital solution for every single aspect of our business. ### 15. Human Resources and invoices oversees **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo F. | Human resources/ production oversees, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Tekmetric?** One of the advantage of this program is first there is no need to own a Server, (we used to replace one server per shop every 4 to 5 years, around $ 4,000 each), everything is online, I can work from home or at any of the terminals at any shop, I am able to set up different level of access depending of the employee posicion. The communication via text or email direct from a work order or texting without being into a work order as well. I caqn access all our shops on a single page. **What do you dislike about Tekmetric?** I have not been able to add parts or labor into a sublet estimate. **What problems is Tekmetric solving and how is that benefiting you?** The access to all repairs repair history, it relates vehicle or customer info to find previous data. **Official Response from Benjamin Johnson:** > Hi Eduardo, Thank you for your review and feedback. We are glad to hear that you are enjoying Tekmetric and the cloud-based accessibility. I have noted your feedback regarding adding parts and labor. I will pass this feedback along to our team, thank you for helping us improve! In the meantime, feel free to reach out to our support team. ### 16. Lightyears ahead of other shop management software **Rating:** 5.0/5.0 stars **Reviewed by:** Bruce E. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Tekmetric?** Tekmetric has been a huge upgrade for Titan Auto & Tire and is lightyears ahead of other shop management software. The quick multi- shop accessability, reporting, canned jobs, and discounts save me a huge amount of time. Our managers can quicky scan other shops appiontments and inventory. The reporting allows one to drill down as deep as desired. The data migration was clean, quick, well communicated, and performed over the weekend. The integrations are seamless. The Tekmetric staff accepts suggestions and constantly improves the program. Our technicians can easily clock into multiple jobs and we can determine efficiency and productivity by tech or shop. Tekmetric is used daily at every level of our business. **What do you dislike about Tekmetric?** I dont dislike anything about Tekmetric. **What problems is Tekmetric solving and how is that benefiting you?** It overcomes a clunky network based shop management software that requires an additional program for digital vehicle inspections. So much more.. ### 17. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Jodi F. | Owner of Circle Auto, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Tekmetric?** Less confusing than others, helpful people, quick system and the calender makes it so much faster to make appointments. I like how I can have multiple tabs open on google at the same time for multitasking. Easy to navagate and input information without hassle. **What do you dislike about Tekmetric?** The texting could be better, we do use it from time to time, but a separate texting app is better. When we switched over, there were some issues, like five of the same customer, or the history didn't save, but we are able to look at the history from our old system, so thats fine. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric helps me schedule customers and get them prices by texting or emailing them inspection and estimates. This makes for better communication and profitability for both parties. ### 18. Exciting New Point of Sales Tekmetric has been amazing I wish we knew about it sooner **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew O. | Shop Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Tekmetric?** Tekmetric makes presenting a sale to customers and easy exchange where they too find it easy to use and approve work found. The inspection system is super easy to use by our tech and customers **What do you dislike about Tekmetric?** Tekmetric has alot of things going for it but updates can be a little slow **What problems is Tekmetric solving and how is that benefiting you?** It has made presenting estimates incredibly easy and has helped us improve our ARO and GP by 30%!!! more to our bottom numbers this system is honestly incredible for automotive repair shops. **Official Response from Benjamin Johnson:** > Hi Andrew, Thank you for your review and feedback! We are happy to hear that Tekmetric is making it easy to win more work for your shop. If you have any specific update requests, feel free to request it via the link below. https://support.tekmetric.com/hc/en-us/articles/360054084574-How-do-I-request-a-new-feature ### 19. Great Shop Management System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Tekmetric?** Easy to use - no op codes to remember, many features, customer support/easy to fix problems, customer friendly to use. The texting system is an easy way to contact customers. Additionally, is browser based - no downloads needed **What do you dislike about Tekmetric?** Will on occasion have strange glitches/lockups. Labor times occasionally need a double check. **What problems is Tekmetric solving and how is that benefiting you?** Customer communication. Saving paper with RO's. Technician hours/payroll easy to track. Ease of quote building/parts integration. **Official Response from Liz Perkins:** > Thank you so much for your positive review! We're thrilled to hear you're finding Tekmetric easy to use and beneficial for your shop's communication and efficiency. We appreciate your feedback regarding the occasional glitches and labor times, and we're always working to improve those areas. ### 20. Its been a great app and easy to use 100% recommended **Rating:** 4.5/5.0 stars **Reviewed by:** Alex C. | Mechanic, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Tekmetric?** I can do the inspection on my phone and submitting it on there **What do you dislike about Tekmetric?** take a little extra time and sometimes we have trouble uploading pictures **What problems is Tekmetric solving and how is that benefiting you?** Where we can use the phone we don't have to carry tablet around **Official Response from Liz Perkins:** > We're thrilled you are enjoying Tekmetric, especially when doing inspections! I've shared your note on issues around uploading photos with the team. We appreciate any feedback as we are continually looking to improve. ### 21. Best Shop Software **Rating:** 5.0/5.0 stars **Reviewed by:** James L. | Shop Forman, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Tekmetric?** Tekmetric is very easy to use and adapt to your shop **What do you dislike about Tekmetric?** I would like to see a messaging system that alerts others using the software that is built into the software and not relying on texting. **What problems is Tekmetric solving and how is that benefiting you?** It keeps our business rolling and able to communicate to our customers easier. **Official Response from Liz Perkins:** > Thank you! We’re happy to hear that you've been enjoying Tekmetric. I’ll pass along your note about messaging alerts to our team—we’re always looking to improve! ### 22. So easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Tekmetric?** Everything is so easy to find and organized perfectly. So glad we made the switch from protractor. Updating Inventory, searching for work history, customer info and company stats are all so easy to get to. Customer support is always on top of it and quick to reach out and help with any questions. **What do you dislike about Tekmetric?** I don't have any downsides to using Tekmetric and I have been using for a year this month. **What problems is Tekmetric solving and how is that benefiting you?** Getting technician hours and advisors sales for payroll, updating inventory, tracking parts and returns, customers info for customer appreciation. **Official Response from Liz Perkins:** > We're love to hearing you're finding everything so easy to navigate and that Tekmetric has been such a positive change! It's great to know that accessing key information like inventory, work history, customer details, and company stats is a breeze for you. And we truly appreciate your kind words about our customer support team! Thanks for being a valued Tekmetric customer. ### 23. Outstanding software package **Rating:** 5.0/5.0 stars **Reviewed by:** ralph M. | auto tech, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Tekmetric?** Easy to use fairly easy to navigate tons of options to track workflow **What do you dislike about Tekmetric?** interface is mildly outdated could use an update to streamline aspects **What problems is Tekmetric solving and how is that benefiting you?** tracking jobs **Official Response from Liz Perkins:** > Thank you for your feedback! We're glad you find Tekmetric easy to use and helpful for tracking your workflow. I've let the team know about your interface suggestion, we're always looking to improve. ### 24. Smooth, Easy, Accessible **Rating:** 5.0/5.0 stars **Reviewed by:** Luke W. | Parts Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Tekmetric?** I like all of the available integrations. Parts, labor, vendors, AI services, accounting. It's all there. **What do you dislike about Tekmetric?** Smart jobs being at the top of the list when I'm trying to find a canned job. Lack of more advanced customization for scheduling and statuses on ROs. **What problems is Tekmetric solving and how is that benefiting you?** Finding labor times, integrating with vendors so that I can just click buttons instead of calling stores or logging into ProDemand to find appropriate times. It also lets me customize labor bumps for longer or more advanced jobs, and it lets me customize my labor time and matrices. **Official Response from Benjamin Johnson:** > Hi Luke, Thank you for the kind review. We are glad you are enjoying our software. We also appreciate your feedback and we will be sharing your comments with our team. ### 25. Everything is made very simple. **Rating:** 5.0/5.0 stars **Reviewed by:** Riley O. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Tekmetric?** I like the overall simplicity of Tekmetric. I think the communication with customers through the system is great also. **What do you dislike about Tekmetric?** The book keeping side could use some work. Tracking credits and accounts payable can be difficult. **What problems is Tekmetric solving and how is that benefiting you?** Customer experience has been improved with using tekmetric. **Official Response from Liz Perkins:** > Thank you! We’re happy to hear that you've been enjoying Tekmetric. I’ll pass along your note about improving our bookkeeping to our team—we’re always improving. ### 26. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Roddy M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Tekmetric?** The reporting system is accurate vs competitors that is not. **What do you dislike about Tekmetric?** No customer payment notifications and no message notifications **What problems is Tekmetric solving and how is that benefiting you?** They are always willing to fix things of drastic importance **Official Response from Liz Perkins:** > Thank you for your feedback! We're happy you find our reporting accurate. I have passed your note about the need for notifications onto our team. We value your input and are always looking to improve Tekmetric. ### 27. Love this system **Rating:** 5.0/5.0 stars **Reviewed by:** KC B. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2021 **What do you like best about Tekmetric?** I love how organized this system has made our shop. It prompts each step from customer calls, to quotes, then parts ordering, scheduling and finally cashing out. It all works together so smoothly from start to finish. We also like how much easier it is to track productivity and sales with this system. The ability to "can jobs" to be quoted over and over help us quote common items quickly and our customers LOVE the texting option. It also integrates well with our systems we already use. **What do you dislike about Tekmetric?** Sometimes the various screen can be not-so-obvious to navigate but for the most part, everything is easy to find. **What problems is Tekmetric solving and how is that benefiting you?** It is helping us to stay on top of outstanding quotes and has made it easier to store data for future use. ### 28. I like Tekmetric because it is easy to use and fast keeping my productivity up. **Rating:** 5.0/5.0 stars **Reviewed by:** Ian V. | Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2025 **What do you like best about Tekmetric?** The speed of the software, the ease of use and the great customer support. **What do you dislike about Tekmetric?** There is nothing I dont like about tekmetric. **What problems is Tekmetric solving and how is that benefiting you?** It helps me stay organized and keep customers informed. **Official Response from Liz Perkins:** > Thank you for your positive feedback! We're glad you're enjoying Tekmetric's speed, ease of use, and customer support. ### 29. Such a great software. Very easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** johnathan c. | Automotive technician, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Tekmetric?** Great for efficiency and easy to use. Little to no bugs. **What do you dislike about Tekmetric?** No automatic saving. Anytime you leave a page your response should be saved. **What problems is Tekmetric solving and how is that benefiting you?** Safety’s ok vehicles **Official Response from Liz Perkins:** > Thank you for your feedback! We're glad you find Tekmetric efficient and easy to use. We appreciate your note about automatic saving and will pass that along to the team—we’re always looking to improve! ### 30. GREAT SHOP MANAGEMENT SOFTWARE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Tekmetric?** EASE OF USE AND DVI'S, TEXT TO PAY, INTEGRATION WITH ALL MY OTHER SHOP SOFTWARES **What do you dislike about Tekmetric?** DOESNT COME WITH A REPAIR SOFTWARE LIKE A MITCHELL 1 OR ALLDATA **What problems is Tekmetric solving and how is that benefiting you?** BETTER SCHEDULER **Official Response from Liz Perkins:** > Thanks for the review! We're happy to hear you love the ease of use, DVIs, text-to-pay, and integrations. ### 31. Tekmetric Takes The Stress Out Of Small Business Ownership and SMS **Rating:** 5.0/5.0 stars **Reviewed by:** Dorothy F. | Owner/Service Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Tekmetric?** I love the ease of everything being in one place with Tekmetric. Creating RO's, the labor guide, ordering parts, and I really love the reports offered to help you track your business and be one step ahead on taking it to the next level. The customer support has been great on the few instances it was needed. **What do you dislike about Tekmetric?** There are no downsides to using Tekmetric, only things that could be improved. A system to mark for customr reviews would be cool and a better way to display discounts on invoices so it's clear you gave a discount. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric helps my shop be more efficient all around. Everything is organized for customers and jobs and the ease of creating RO's and completing jobs using Tekmetric is unrivaled. ### 32. Easy to use, plenty of feedback, working on making it better **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Tekmetric?** Easy to use, plenty of feedback, working on making it better **What do you dislike about Tekmetric?** a bit too clicky some times. This is common with automotive software and could be better **What problems is Tekmetric solving and how is that benefiting you?** NO more paper. Information at my work station. Able to see work flow updates without having to leave my work station **Official Response from Benjamin Johnson:** > Thank you for your review! We are glad to hear that Tekmetric is making your job easier and more efficient. We also appreciate your feedback and will pass this along to our team. Thank you for being part of the Tekmetric community! ### 33. Excellent POS program for managing automotive business **Rating:** 5.0/5.0 stars **Reviewed by:** Chris M. | Shop manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Tekmetric?** I really like the quick job feature that automatically pulls labortime and pulls up the part associated with that job from all of my suppliers and will quickly add the part to the job line. Its a huge time saver from having to add the job and then navigate to the supplier page and then look up the part. **What do you dislike about Tekmetric?** The inspection does not have an auto save feature, one wrong click backwards and it clears all typed fields in the inspection **What problems is Tekmetric solving and how is that benefiting you?** TIME!! Huge time saver using tekmetric. I can quickly look up manufacturer labor times, add parts from the aftermarket and my local dealerships. The scheduling is a breeze to use. I use tekmetric for all aspects of managing an automotive shop. ### 34. Tekmetric has provided a ton of value in the form of great features, integrations, and efficiency. **Rating:** 5.0/5.0 stars **Reviewed by:** STEPHEN W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Tekmetric?** The efficiency gained by switching to Tekmetric has allowed me to keep more technicians busy while not having to add additional help in the office.The integrations available through the software have also increased efficiency and added benefits to our shop and our customers. Creating RO's is quick and efficient. Ordering parts is a breeze. Texting customers is fantastic. AND, adding Tekmerchant with Affirm and Klarna has helped us close many large RO's that otherwise wouldn't have. I also love the constant innovation. I feel confident that Tekmetric will be our last shop management system! **What do you dislike about Tekmetric?** Nothing of consequence. I am a super fan. **What problems is Tekmetric solving and how is that benefiting you?** Communication with customers. Financing for customers. Efficiency in creating estimates. Ease in ordering parts. Searchable reports. Cloud based. Custom inspections. ### 35. If you need to manage people and jobs, get it. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Tekmetric?** Being a shop advisor/manager for a shop that is spread out between two buildings a few blocks from each other, tekmetric has been a lifesaver. Extremely easy to use and understand and makes organization a breeze. Customer support has been great to deal with when they've been needed. So happy we made the switch **What do you dislike about Tekmetric?** Wish there were more color options for appointments and you could remove "out of stock" label from inventory items. **What problems is Tekmetric solving and how is that benefiting you?** organization, scheduling, ease of service **Official Response from Liz Perkins:** > We're happy to hear Tekmetric has been such a game-changer for your shops, especially with managing two locations! It's great to know our support team have been so helpful. Thanks for the feedback on the appointment color options and inventory labels – we're always looking for ways to improve! ### 36. Easy to use, visual features, and all in one system **Rating:** 5.0/5.0 stars **Reviewed by:** Brianna P. | Shop Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Tekmetric?** The fact that the inspection software is integrated with the repair order software is extremely helpful. Coming from the dealership world (ADP/CDK) we had to have other CRM type softwares to do our inspections and it was always double the work for us to input the sold/ declined work into the DMS. **What do you dislike about Tekmetric?** I wish the appointments would assign themselves to the previous advisor working on them and the text messages were individual to each advisor. One feature on Kaarma was we would get notifications seperately for any communicaiton, text or email, and if one was out of town you could forward the messages. **What problems is Tekmetric solving and how is that benefiting you?** Keeping all information in one area. ### 37. Tekmetric is easy and intuiative. **Rating:** 5.0/5.0 stars **Reviewed by:** TERRY W. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Tekmetric?** It is very convenient to have cloud based software which allows me to make amendments at home or on the go. **What do you dislike about Tekmetric?** Lack of integrated automotive specs from manufacture is my only dislike. Also would be nice is printing options had more ease of printing forms that we default to. **What problems is Tekmetric solving and how is that benefiting you?** Integration of parts ordering would be the first thing that comes to mind. **Official Response from Benjamin Johnson:** > Hi Terry, Thank you for your review and feedback! We are glad that you are enjoying the flexibility of a cloud-based auto repair shop software like Tekmetric. I have also noted your feedback regarding the manufacturer specs and printing options and will pass that along to our team. We are always looking to improve! ### 38. Tekmetric good Parts tech needs work **Rating:** 4.5/5.0 stars **Reviewed by:** david j. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Tekmetric?** work management is good. Labor integration is very good now that straight Alldata is in play. Reporting is very good. Integration with CRMs and payment processing is almost seamless. Easy to use/very intuitive. Support is quick **What do you dislike about Tekmetric?** The parts catalog they rely on is weak. PartsTech is does not work nearly as well as the individual parts stores platforms. Rather than create a catalog and integrate with the parts store inventory it appears they attempt to integrate with each catalog system. For fast moving parts it works ok. Anything beyond that. It's pretty lousy. Too many times I type in a part number for something that partstech says NAPA doesn't have it magically appears. **What problems is Tekmetric solving and how is that benefiting you?** ease of tracking metrics ### 39. Even as a mobile repair shop it does everything you need it to **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Tekmetric?** The authorizations are kept under each customer account **What do you dislike about Tekmetric?** The way to obtain authorization and requiring signatures could be better **What problems is Tekmetric solving and how is that benefiting you?** Writing ROs and invoicing **Official Response from Liz Perkins:** > Thank you so much for your review and for highlighting how Tekmetric supports your mobile repair shop! We're really happy to hear it's doing everything you need. We appreciate your feedback regarding the process for obtaining authorizations and requiring signatures. We're always looking for ways to enhance the user experience, and input like yours is invaluable as we consider future improvements to make these processes even smoother. ### 40. Very well done. Not perfect but very good. **Rating:** 5.0/5.0 stars **Reviewed by:** John B. | Regional Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Tekmetric?** Ease of use, new and old service writers find it easy to learn. I find it simple to get a hold of help when needed. When intergration occurred it was smooth. It is a breeze to population information about repairs whether written, photo or video. The digital inspection program and the ability to make adjustments to it is great. **What do you dislike about Tekmetric?** Getting specifics for what the needs of a shop are inconsistent. Can not always get labor times for needed repairs. Knowledge of the behind the scenes services needs improvement. Very good on the tech side but there is a disconnect with automotive knowledge. **What problems is Tekmetric solving and how is that benefiting you?** Being able to see both of my shops in real time. Seeing productivity of technicians without having to ask every individual or my service writers. ### 41. overall best automotive software I've used **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Tekmetric?** ease of use and funtionality of software makes writing quotes extremely quick and efficient **What do you dislike about Tekmetric?** noting so far disliked about teckmetric. **What problems is Tekmetric solving and how is that benefiting you?** efficacy **Official Response from Liz Perkins:** > Thank you for the review! We're happy to hear that Tekmetric's ease of use and functionality are making your quote writing process quick and efficient, and that you're experiencing improved efficacy. We appreciate you choosing Tekmetric! ### 42. Tekmetric has been amazing the integration and easy transfer of our data has made it all a breeze **Rating:** 4.5/5.0 stars **Reviewed by:** Kenya o. | Accounts Receivable, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Tekmetric?** Tekmetric has multi layer tabs that allows us to navigate through necessary tools independently without having to dig to far. **What do you dislike about Tekmetric?** Tekmetric is not very hard to use I honestly cant name anything i dont like **What problems is Tekmetric solving and how is that benefiting you?** Making it easy to navigate no more searching customers accounts receivable day by day we can see them all listed in one place. **Official Response from Benjamin Johnson:** > Hi Kenya, Thank you for your review and feedback! We are glad to hear that you are finding Tekmetric easy to use. We are always looking to improve so please reach out if you have any suggestions. ### 43. I changed to TekMetric specifically for RO tags and have found lots of good benefits! **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle T. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Tekmetric?** The real time data is great, reporting offers lots of options especially consider it is not accounting software. I can find the info I need easily. The colored RO tags make the job board so much easier to manage and organize. So as a data nerd - yes data is my favorite part of Tek. **What do you dislike about Tekmetric?** They could use some minor tweaking on inventory management and entering parts ordered but nothing majopr and they are pretty receptive to feedback so they're working on it. **What problems is Tekmetric solving and how is that benefiting you?** Job Board management by far #1 - managing by RO tags is the greatest thing we've ever done for shop workflow in front and back of house. Also our techs used to have to hand write all diagnosis so DVIs are a life saver. My sales data is good and the Back office integration with QBO makes the accounting side not bad once you get used to it. I just like real time data for planning purposes and Tek gives me that better than my previous software. **Official Response from Liz Perkins:** > We appreciate your feedback on inventory management! We’re glad Tekmetric is making your work as a GM easier. Let us know if there’s anything else we can do to make your experience even better! ### 44. Quality cloud-based product which continues to improve **Rating:** 5.0/5.0 stars **Reviewed by:** Logan S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Tekmetric?** Accessible from anywhere, very little downtime, easy to learn, easy to navigate. Data migration was quick and painless during the implementation phase. Initially technicians and service writers were hesitant to learn new platform during the integration phase; however, they love the system after trying it and would never want to go back to Mitchell1. **What do you dislike about Tekmetric?** customization requests take forever to get any action... **What problems is Tekmetric solving and how is that benefiting you?** Integrations with our website, scheduler, marketing platforms, CarFax, Slack, etc. have all helped easy the burden of having multiple systems managed various aspects of our business. The PartsTech integration and smart canned jobs features are really helpful in executing our daily tasks as well. ### 45. Tekmetric has made our a customer love the inspections an how native the UI is on their phones **Rating:** 5.0/5.0 stars **Reviewed by:** eduardo e. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Tekmetric?** Its is easy to train our staff ease of use is a big plus **What do you dislike about Tekmetric?** There isnt much that tekmetric cant do only thing is updates they sometime take some time **What problems is Tekmetric solving and how is that benefiting you?** This system has allowed us to find the leaks in our procedures and systems. We have been able to grow using the reports it provides. **Official Response from Benjamin Johnson:** > Hi Eduardo, Thank you for taking the time to leave a review. It helps us improve and we really appreciate it. We are glad to hear that you are enjoying Tekmetric and find it easy to train your staff on. If you have specific feature update requests, you can use the URL below. https://support.tekmetric.com/hc/en-us/articles/360054084574-How-do-I-request-a-new-feature ### 46. Works well for our shop over the past 3 years **Rating:** 4.5/5.0 stars **Reviewed by:** Lukas T. | Automotive Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Tekmetric?** Fast and easy to use. Ability to add images and videos to inspections. Customer support is solid when we've had issues. **What do you dislike about Tekmetric?** Video size limited to 100mb (not sure if this is determined by the client or a hard limit). **What problems is Tekmetric solving and how is that benefiting you?** I'm able to clearly communicate with customers and service advisors in my own words and provide clarity with images and videos to help address parts and concerns. **Official Response from Benjamin Johnson:** > Hi Lukas, Thank you for your review! We are glad to hear that you are finding Tekmetric to be fast and easy to use. I have noted your feedback regarding video file size and will pass it along to our team. We are always looking to improve! In the meantime, feel free to utilize our Tekmetric Feature Request Board (URL below). https://support.tekmetric.com/hc/en-us/articles/360054084574-How-do-I-request-a-new-feature ### 47. TEKMETRIC HAS BEEN AMAZING FOR MY SHOP EFFICIENCY!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Marty F. | Owner/Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Tekmetric?** The number one thing I love about Tekmetric is the VIN decoder and labor guide all in one system, this combined with PartsTech ordering makes this system an AMAZING all-in-one tool for the shop. **What do you dislike about Tekmetric?** It would be very helpful if discounts being given were clearly outlined on the receipt with a the original full subtotal shown before the discount, the discount then listed and then the new total showing. Would also love to see a way to track which customers have been asked for reviews and given them. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric solves having to use multiple systems therefore condensing it all into one place and having DVI's and organization. ### 48. Great Software that improves my shop's workflow. **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan S. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Tekmetric?** The new smart jobs update should improve the ticket creation process on the system. I’m looking forward to using it. **What do you dislike about Tekmetric?** I wish I could assign the ability to take payments without the card present to certain individuals. ie- Owner/Operations Manager. **What problems is Tekmetric solving and how is that benefiting you?** It streamlines my sales process, and helps me track Data Trends efficiently. **Official Response from Benjamin Johnson:** > Hi Ryan, Thank you for your feedback and review! We are glad to hear that you are enjoying Tekmetric. I have also noted your feedback regarding payments and will pass that along to our team. Thank you for helping us improve! ### 49. A HUGE HELP TO OUR SHOP! **Rating:** 5.0/5.0 stars **Reviewed by:** Britani C. | Administrator / Chief Financial Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Tekmetric?** We love that this software is easy to use for all staff from management, accounting, service writing, to technicians. Our staff loves tekmetric! We have been using the software for approximately 6 months and have seen a major improvement in tracking, customer return, and so much more! **What do you dislike about Tekmetric?** The only thing we have issues with is the profitability analysis not showing gross profit from sublets but the issue has been addressed by Tekmetric and a solution is in the works **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric has solved issues as far as knowing what step a vehicle is in in the repair process, tracking numbers, tracking GP percentages and all backend expenses ### 50. Simple and convenient! **Rating:** 5.0/5.0 stars **Reviewed by:** JAIRO R. | Parts Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Tekmetric?** When fixing any errors, once they can duplicate it, they fix it swiftly! The customer service is quick and easy. It has all sorts of reatures and integrations to frequent easy use. **What do you dislike about Tekmetric?** There is nothing to dislike about Tekmetric at the moment. Keep up the great work!! **What problems is Tekmetric solving and how is that benefiting you?** The software is simple to use, exceptionally when integrating a vast selection of vendors and growing!! **Official Response from Benjamin Johnson:** > Hi Jairo, Thank you for your kind review and feedback! We are glad that you are enjoying Tekmetric. You seem like a good candidate for our Champions Club and/or referral program (links below). Let us know if you want to sign up for either program. https://www.tekmetric.com/champions-club https://www.tekmetric.com/refer-a-friend ## Tekmetric Discussions - [What is Tekmetric used for?](https://www.g2.com/discussions/what-is-tekmetric-used-for) - 1 comment - [View Tekmetric pricing details and edition comparison](https://www.g2.com/products/tekmetric/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+06%3A33%3A41+-0500&secure%5Bsession_id%5D=69a7d6b2-f595-49c5-8603-c1bc78e78190&secure%5Btoken%5D=e244abe4db7b77cebefbd4f84426ffc458829c81b5a01247c3a0b8ed62e58316&format=llm_user) ## Tekmetric Integrations - [Alldata](https://www.g2.com/products/alldata/reviews) - [All in One Success Platform](https://www.g2.com/products/all-in-one-success-platform/reviews) - [AutoFlow](https://www.g2.com/products/autoflow-autoflow/reviews) - [AutoVitals](https://www.g2.com/products/autovitals/reviews) - [Back Office](https://www.g2.com/products/buyers-edge-platform-back-office/reviews) - [Back Office](https://www.g2.com/products/back-office/reviews) - [Clover](https://www.g2.com/products/clover/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Mitchell 1 Automotive Repair](https://www.g2.com/products/mitchell-1-automotive-repair/reviews) - [Mitchell Cloud Estimating](https://www.g2.com/products/mitchell-cloud-estimating/reviews) - [Nexpart eCommerce](https://www.g2.com/products/nexpart-ecommerce/reviews) - [PartsTech](https://www.g2.com/products/partstech-partstech/reviews) - [Pitcrew AI](https://www.g2.com/products/pitcrew-ai/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [RepairLink](https://www.g2.com/products/repairlink/reviews) - [Shopgenie](https://www.g2.com/products/shopgenie/reviews) - [ShoppinGenie](https://www.g2.com/products/shoppingenie/reviews) - [Speed Dial 2](https://www.g2.com/products/speed-dial-2/reviews) ## Tekmetric Features **Additional Functionality** - Parts Management - SMS Messaging - CRM - Scheduling - Customer Database - Inventory Management - Contact Database - Repair Tracking - Invoice Management - Appointment Management - Accounting - Service History - Electronic Payments - Vehicle Tracking - Activity Dashboard - Work Order Management - Transaction History - Generative AI - Maintenance Scheduling - Inspection Management - Inventory Control - Job Costing - Order Management - Third-Party Integrations - API - Employee Time Clock - VIN Decoder - Purchase Order Management - Labor Rates - Quotes/Estimates - Performance Metrics - Payroll Management - Gift Card Management - Customizable Reports - QuickBooks Integration - Reporting & Statistics - Cost Tracking - Multi-Location - Billing & Invoicing - AI Copilot - Progress Tracking - Time Tracking - Marketing Management - Appointment Scheduling - Customer History - Point of Sale (POS) - Reminders - Job Tracking - Labor Cost Reporting - VIN Lookup - Alerts/Notifications - Prioritization - Data Import/Export - Workflow Management - Electronic Signature - Vehicle Information - Employee Scheduling - User Management - Records Management - Communication Management - Estimating - Chat/Messaging - Document Management **Operations Management - Auto Shop Management** - Appointment Scheduling - Inventory Management - Task Management - Digital Vehicle Inspection (DVI) - Employee Management **Customer Relationship Management - Auto Shop Management** - Automated Reminders - Marketing - CRM **Financial Management - Auto Shop Management** - Reports and Analytics - Billing and Invoicing - Estimating ## Top Tekmetric Alternatives - [AutoLeap](https://www.g2.com/products/autoleap/reviews) - 4.8/5.0 (743 reviews) - [Shopmonkey](https://www.g2.com/products/shopmonkey/reviews) - 4.6/5.0 (410 reviews) - [Shop-Ware](https://www.g2.com/products/shop-ware/reviews) - 4.9/5.0 (40 reviews)