--- title: Tekmetric Reviews meta_title: 'Tekmetric Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 493 reviews by the users' company size, role or industry to find out how Tekmetric works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 493 scale: '5' date_modified: '2026-08-07' parent_category: name: Automotive url: https://www.g2.com/categories/automotive --- # Tekmetric Reviews **Vendor:** Sparkplug Studios **Category:** [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 493 ## About Tekmetric Tekmetric, the leading auto repair platform, improves auto repair shops through the relentless pursuit of innovation through customer feedback. Tekmetric’s all-in-one auto repair platform streamlines operations and empowers shops nationwide with shop management, integrated payments, marketing, technology integrations, and real-time data. With Tekmetric, shop owners can enhance productivity, boost profitability, and deliver a superior customer experience that keeps drivers coming back. Productivity. Revenue. Customer experience. Measure up, by every measure, with Tekmetric. Learn more by visiting our website 👇 ## Tekmetric Pros & Cons **What users like:** - Users love the **ease of use** of Tekmetric, allowing quick training and intuitive workflows for efficient operations. (135 reviews) - Users appreciate the **seamless integrations** of Tekmetric, improving parts ordering, scheduling, and communication for enhanced productivity. (53 reviews) - Users appreciate the **seamless integration of features** in Tekmetric, enhancing efficiency and customer trust in their shops. (51 reviews) - Users highlight the **responsive customer support** of Tekmetric, ensuring timely assistance and enhancing overall satisfaction. (44 reviews) - Users rave about the **easy initial setup** of Tekmetric, making business management more seamless and efficient. (37 reviews) - Time-saving (35 reviews) - Users highlight the **efficiency improvement** with Tekmetric, streamlining processes and saving valuable time. (34 reviews) - Simple (30 reviews) - Easy Access (28 reviews) - Estimate Creation (28 reviews) **What users dislike:** - Users are frustrated by the **missing features** in Tekmetric, which hinder efficiency and complicate repair processes. (30 reviews) - Users face **parts management difficulties** , including issues with job history access and rearranging parts or jobs efficiently. (22 reviews) - Users find the **limited functionality** in employee permissions and job management needs improvement for better efficiency. (17 reviews) - Users note **integration issues** with Tekmetric, highlighting difficulties with printer connections and custom vehicle handling. (14 reviews) - Users express frustration with **limited customization** , finding appointment creation and job arrangements cumbersome and inflexible. (14 reviews) - Users express concerns about **insufficient information** in accounting reports and wish for clearer details on discounts and activities. (13 reviews) - Users express frustration over **inventory transfer issues** and limitations in estimates and report functionalities in Tekmetric. (13 reviews) - Labor Management (9 reviews) - Navigation Issues (9 reviews) - Labor Issues (8 reviews) ## Tekmetric Reviews ### 1. GREAT FLEXIBILITY AND ACCESSABILITY **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer N. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Tekmetric?** THE MSO IS WONDERFUL WHEN YOU HAVE MULTIPLE SHOPS AND CUSTOMERS THAT LIKE TO VISIT ALL LOCATIONS. THE WEB-BASED PLATFORM ALLOWS ACCESS FROM ANY INTERNET-CONNECTED DEVICE GIVING ADVISORS AND TECHNICIANS THE ABILITY TO WORK AND UPDATE THEIR INFORMATION FROM ANYWHERE. **What do you dislike about Tekmetric?** THERE ARE STILL SOME GLITCHES TO WORK OUT. NOT ABLE TO ROUND TO THE NEAREST .000 WHEN WORKING WITH INVENTORY QUANTITY. **What problems is Tekmetric solving and how is that benefiting you?** COMMUNICATION AVENUES WITH THE CUSTOMER. HAVING A NUMBER OF CUSTOMERS THAT ARE HEARING IMPAIRED USING THE TEXT AND EMAIL FEATURES MAKES BEING ABLE TO COMMUNICATE WITH THEM AND BUSY PROFESSIONALS EASIER AND STREAMLINED. ### 2. Love it **Rating:** 5.0/5.0 stars **Reviewed by:** Mac's Complete A. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Tekmetric?** Very easy to use, comprehend and navigate thru, customer service / Tech support are alwayes great and responsive. Consitly improving and adding things. Integration with other softwares and programs is great as well. **What do you dislike about Tekmetric?** This is not really that big of a deal. However, I do think The DVI could use some improvment. **What problems is Tekmetric solving and how is that benefiting you?** I belevie Tekmetric is the Modren auto repair software that shops should use. it helps improve our communications with customers with full transparency and helps build more trust. ### 3. We use Tekmetric on a daily basis. **Rating:** 4.5/5.0 stars **Reviewed by:** Mary Ann D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Tekmetric?** The program is easy to learn. We don't use all the features of Tekmetric. We enjoy the ability to order parts directly from the work order. There have been many improvements since we first started using Tekmetric. **What do you dislike about Tekmetric?** There's a lot of mouse clicking from one item, screen to another. Waiting for improvements on the dividing labour times on one job for more than one tech working on the vehicle. **What problems is Tekmetric solving and how is that benefiting you?** Non applicable at this time. ### 4. Tekmetric **Rating:** 5.0/5.0 stars **Reviewed by:** Dave N. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Tekmetric?** It's a super user friendly platform that makes writing ROs, looking up parts and labor and communicating with customers very simple. **What do you dislike about Tekmetric?** The only complaint I have is with inventory management and returns. **What problems is Tekmetric solving and how is that benefiting you?** They are constantly upgrading the software, which I really appreciate. They listen to the users and make updates based on the most popular suggestions. Unlike a lot of other platforms I've used in the past, that just stay stuck in the past. ### 5. Intuitive **Rating:** 4.0/5.0 stars **Reviewed by:** Laura Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Tekmetric?** The upside is that Tekmetrix has different levels that match your business. Small enough and big enough. **What do you dislike about Tekmetric?** It's still newer to market. I'm told improving the way tires are inventoried will be corrected that will be a great change. **What problems is Tekmetric solving and how is that benefiting you?** Easy access to customer information and vehicle information. Ordering parts is easier with the copy function on customer vehicles. ### 6. Will make everything better **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Tekmetric?** Just switching to Tekmetric after 1 year of researching. Looks to have everything a busy auto shop needs!!! **What do you dislike about Tekmetric?** You need to spend the time to get it set up right the 1st time **What problems is Tekmetric solving and how is that benefiting you?** Finding a better solution than Mitchell :) ### 7. Never A Finished Product **Rating:** 5.0/5.0 stars **Reviewed by:** Matt R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Tekmetric?** When we switched from using RO Writer to Tekmetric, it was like going from Atari to Playstation 5. It's SO thoughtfully well designed and they LISTEN to their users and make changes to make their lives easier. The product has gone through so many updates in a few years I've been using them. The updates are always well thought out. Anytime I've ever needed personal help using the product, their support team is very responsive and helpful. I can't recommend Tekmetric any higher. **What do you dislike about Tekmetric?** Being web based can be tricky sometimes. It's a little cumbersome on a phone (don't use it much on a tablet). I know there's a lot of demand for an app but I can understand why that might be more challenging to manage an iOS and Android app. Because the product is entirely web based, if their servers ever go down, I'm completely cut off but any time that has happened, Tekmetric acts quickly the minimize downtime. **What problems is Tekmetric solving and how is that benefiting you?** It puts everything together in one space for service writers and technicians - techs can do their vehicle inspections and writers can build jobs and source parts easily all within the same area. ### 8. 2 Full years in and no regrets **Rating:** 5.0/5.0 stars **Reviewed by:** Kurtis H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Tekmetric?** The best part of Tekmetric is its simple, straightforward interface and short learning curve. The accessibility of their faculty and their devotion to ensuring your business understands how their system works. **What do you dislike about Tekmetric?** After spending years doing all of our RO sheets longhand and using an antiquated invoicing software, we don't have much to compare Tekmetric. Any shortcomings that can be mentioned are nothing compared to handwriting shop sheets. That said, the biggest issue for us is Tekmetric's limited integration from its appointment calendar to RO. The last update to the appointment calendar was an improvement but is still not developed enough for us not to need our scheduling book. **What problems is Tekmetric solving and how is that benefiting you?** Our latest problem that Tekmetric has solved was the lack of RO status. Since the ability to customize them has been added, our shop communication has improved dramatically. Our only complaint with it now is limiting the number of statuses. ### 9. This has been the best software Ive used to manage my shop. **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Tekmetric?** My favorite part about tekmetric is how user friendly it is. Everything can be done so easily, and quickly. **What do you dislike about Tekmetric?** The labor guide is inaccurate at times and other issues are lack of part listings to go with the labor guide. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric is making it easy to track and learn my shops kpi's **Official Response from Benjamin Johnson:** > Hi Jesse, We’re thrilled to hear you love how easy and user-friendly Tekmetric is—thank you! We appreciate your note about part listings and the labor guide’s accuracy. Your feedback helps us improve, and we will share it with our team! ### 10. I love technology **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Tekmetric?** I love how quick and easy it is to find the parts for the vehicles our shop is working on. Everything it Tekmetric keeps track for me makes it easier for me to do my job. From customers, inventory, vendors, parts, scheduling, etc, Tekmetric saves me many man hours. Highly recommend! **What do you dislike about Tekmetric?** The one thing I would like to see them add would be a customer referral. We like to give our customers a credit when they send us new customers and I would love for there to be an easier way to keep track of that. **What problems is Tekmetric solving and how is that benefiting you?** Keeping track of the day to day business dealings benefits me so I don't lose track of a customer. We love to keep our customers up to date and informed and Tekmetric helps me do just that. ### 11. Tekmetric is the future of the industry **Rating:** 5.0/5.0 stars **Reviewed by:** Todd W. | Director of Market Expansion, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Tekmetric?** Tekmetric just makes sense. It was built with common sense. Looking to start a repair order, easy...Multiple places to start. The learning curve is low. This supports the industry challenge of finding new folks outside our industry. Tekmetric is constantly releasing new updates. It's the best system on the market and it will continue to be the leader in the future because of the company culture. **What do you dislike about Tekmetric?** I have noticed that 1000s and 1000s of Tekmetric users love that we have constant updates...this has everyone wanting faster updates. The dev team is building faster than any company in the industry. Tekmetric will get it built, give it time. **What problems is Tekmetric solving and how is that benefiting you?** Making the business run better from cradle to grave. It's a complete system that connects the client to the service writer and then to the Tech. Everyone knows what stage the car is in. ### 12. Would come over from Mitchell ten times over again! **Rating:** 5.0/5.0 stars **Reviewed by:** Shon M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Tekmetric?** User freindliness and web based. advanced features for communicating with customers. **What do you dislike about Tekmetric?** very minor things. Primarily inability to print WIP reports in a list format for production meetings and whatnot. not being able to split labor times between techs. **What problems is Tekmetric solving and how is that benefiting you?** keeping track of production while not being in the office is the biggest issue it has solved for me ### 13. I love tekmetric, only wish they had a mobile app **Rating:** 4.0/5.0 stars **Reviewed by:** Ilani C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Tekmetric?** Tekmetrics has amazing customer support. They are easy to intrgrate from quickbooks **What do you dislike about Tekmetric?** I do not like that they cant merge payments from quickbooks **What problems is Tekmetric solving and how is that benefiting you?** It is easy to add hw much time each job should take an who should be working on that job ### 14. I love TekMetric **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Tekmetric?** TekMetric is cloud based, user friendly, and constantly getting upgraded. The parts tracking system is amazing, user permissions are great. It is the best all in one system. The customer interface is great and leaves customers very satisfied. **What do you dislike about Tekmetric?** If the internet goes out or when Tekmetric goes down. **What problems is Tekmetric solving and how is that benefiting you?** Its an all in one system ### 15. Switched back to previous software one week after migration to Tekmetric - nightmare continues. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Tekmetric?** Cloud based so it could be accessed from anywhere. Service advisors really liked the quick vehicle look-up information in the right hand work column (filters, wipers and other routine maintenance items). I found the Inventory look-up options useful (could use just about any word associated with the part to look it up). **What do you dislike about Tekmetric?** So many things. The cloud based feature was listed as something we liked, but it was also a downside - for hourly employees that clocked in and out using the software, there was no way to prevent them from clocking in or out when not actually at the shop. The only restriction was a window of time. As long as they were within that window, an employee could clock in before ever arriving at work, or clock out long after he had already left. As a shop that deals with a lot of fleet vehicles we were stunned to find that there is no place in the RO to document PO #s for our commercial customers. The work-around was to use the Key Tag spot for the POs. But what about companies that use key tags and require a PO? They talked up their "work progression" screens, but when it came down to it, those multiple screens were more time consuming. When preparing to close a repair order if you didn't have every little thing checked off, you had to go back to one screen or another in order to correct the oversight. Our other software would have a pop-up box showing what needed to be corrected and allowed you to correct it right there - no going back and forth to different screens. Most importantly was the reporting aspect. Parts reports were divided into two categories - "Ordered" parts, which included the RO and part invoice numbers and the part cost, but not how much was billed to the customer for the part; the "Used" parts report included the RO number, cost and retail sales amounts but not the part invoice number. When reconciling parts invoices with repair orders, there wasn't a single report that could be used. Another major flaw pertaining to the parts reporting was that when parts are marked "returned" they are deleted from the repair order - INCLUDING WARRANTY parts. Their recommened procedure for warranty claims is to REOPEN the original repair order and mark that part as returned (which will be deleted from the repair). Unfortunately, you cannot close a repair order with a negative balance, so then you have to create a "Refund Invoice" which is similar to creating a repair order. Two lenghty extra steps instead of being able to mark a part as a warranty replacement in the current repair order - in addition to the fact that one of the repair orders will not have the part shown. So when researching history you won't see that it was replaced twice. You will need to find a place to document the part and its particulars and hope that it's noticed down the line when looking at the history. Accounts Receivable reporting is also lacking - there is no way to know when an invoice was sent to the customer without opening each individual invoice and looking at the activity within the repair order. This is a major flaw on the administrative side. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric actually created more problems for our facility. ### 16. Tekmetric Review **Rating:** 3.5/5.0 stars **Reviewed by:** Audrey P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Tekmetric?** The reporting is very easy to ready and you can quickly guage how your day, week or month is doing with a few clicks. **What do you dislike about Tekmetric?** It is a little difficult to navigate until your learn the system. **What problems is Tekmetric solving and how is that benefiting you?** The reporting is simple, I can easy see how my shop is doing on a daily basis. ### 17. Wish we would have switched sooner! **Rating:** 5.0/5.0 stars **Reviewed by:** Becki M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Tekmetric?** Our sales improved after switching to Tekmetric. We had been with the same SMS for 12 years. Our customers loved the new platform. **What do you dislike about Tekmetric?** Wish they would work quicker to get the items that were recommend done quicker. **What problems is Tekmetric solving and how is that benefiting you?** Being able to communicate with the customer quickly and easily. ### 18. Great easy to use cloud based point of sale **Rating:** 5.0/5.0 stars **Reviewed by:** Garrett T. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Tekmetric?** Great platform for any size auto shop to use. Their cloud based service offers me the opportunity to check in with my business from anywhere. This product is a lot better then our previous point of sale sale ROwriter was always crashing and needing tech support. The system is "up" 99 percent of the time since it is hosted on Amazon cloud service. **What do you dislike about Tekmetric?** The main thing I dislike is I cannot do negative numbers for retail cost or quantity or labor hours to backflag a tech or refund a ticket. Also I can not multitexh a labor line **What problems is Tekmetric solving and how is that benefiting you?** I am able to access the software from anywhere and run reports to help me run my business well. The interstates time clock helps track actual worked hours for all employees. ### 19. On most part I likeTekmetric I wish some reporting was better or easier **Rating:** 3.5/5.0 stars **Reviewed by:** Jeffrey E. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2023 **What do you like best about Tekmetric?** On most part I like it but would recommend less steps for closing invoices **What do you dislike about Tekmetric?** Too many steps to get a invoice finalized **What problems is Tekmetric solving and how is that benefiting you?** Wishing I had better reporting and able to see how often canned jobs are done Like state inspection or alignment ect ### 20. Best repair order writing program available **Rating:** 5.0/5.0 stars **Reviewed by:** CBA G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Tekmetric?** Ease of use. Simple layout for customers to understand. **What do you dislike about Tekmetric?** The integrated labor guide is often very innacurate. **What problems is Tekmetric solving and how is that benefiting you?** Integrating inspections, ability to digitally communicate with customers has been made easy anf seamless. ### 21. Increase in efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Ian S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Tekmetric?** Since getting Tekmetric in our shop February 2023 It has made our shop very efficient from the inventory control to writing estimates. It was very easy to switch from our old DMS system to Tekmetric. Nothing was lot in transition. **What do you dislike about Tekmetric?** I so far have not found anything I do not like as of yet for the 10 months using it **What problems is Tekmetric solving and how is that benefiting you?** Ease of writing estimates and sending customers estimates that are easy for anyone to understand ### 22. TekMetric Rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** David Z. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Tekmetric?** The ease of use and RO creation. Very intuitive and makes the process of estimate, invoice and customer communication simple. Lots of integrations available. **What do you dislike about Tekmetric?** Some labor times estimates are a little all over the place or inaccurate. Mostly good though. **What problems is Tekmetric solving and how is that benefiting you?** Being able to combine what is usually several programs into one. Makes everything run much smoother and the process much quicker. ### 23. Satisfied Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Kellyn K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Tekmetric?** Incredible support staff. Very reliable uptime on software **What do you dislike about Tekmetric?** Needs stronger back of house a/r and accounting. Limited CRM built in **What problems is Tekmetric solving and how is that benefiting you?** Easy customer managment. Easy RO generation. Great approval system! Usability between tablet and PC ### 24. As Easy As 1, 2, 3!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Haitham w. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Tekmetric?** The simplicity. It's like an advanced program for dummies **What do you dislike about Tekmetric?** To date, I haven't experienced any downsides. **What problems is Tekmetric solving and how is that benefiting you?** Data analysis. I love that I don't need to enter information into an excel spreadsheet (like alldata). ### 25. Tekmetric is User Friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Tekmetric?** I love that Tekmetric is user friendly. It's easy to adjust RO's and view history. I love that you can create labels for tickets. The messaging feature is great. **What do you dislike about Tekmetric?** I don't like that you can't apply a credit to a customer's account. It is difficult to see sold work. You can only see from jobs created that day. **What problems is Tekmetric solving and how is that benefiting you?** Ease of use. ### 26. Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** brittny h. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Tekmetric?** The easy reporting system to locate what you need to organize data entry for the back office. The ability to gather data easy from anywhere and still be able to keep things moving forward. **What do you dislike about Tekmetric?** The least thing I like is the inability to update certain reports or collect certain date right away. However, at the same time, it allows you the time to gather all details to ensure accuracy before updating reports. Some reports would be easier if they could be updated on the same day. **What problems is Tekmetric solving and how is that benefiting you?** It allows me to run reports necessary for back office data entry and analyses and allows me to track and manage time for technicians and staff without paying for additional software or links. ### 27. very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** NIMA M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Tekmetric?** user friendly, lots of options and shortcuts **What do you dislike about Tekmetric?** nothing wrong with software and only thing it a little bit hard to setup with parts providers **What problems is Tekmetric solving and how is that benefiting you?** it is easy to work and write estimates ### 28. Great system and support. **Rating:** 4.5/5.0 stars **Reviewed by:** Dan C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Tekmetric?** Very customizable to our uniques operation and easy to use and visualize. **What do you dislike about Tekmetric?** Nothing, it works great for us. Reports are great as well. **What problems is Tekmetric solving and how is that benefiting you?** Puts all of our inventory and workflow on one system. ### 29. User Friendly Point of Sale System **Rating:** 5.0/5.0 stars **Reviewed by:** Zarina M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Tekmetric?** How easy it is to use it. The built in DVI is amazing. All of our staff loves the software. It is so easy for customers to access their reports, estimates and invoices. **What do you dislike about Tekmetric?** As a team, we would like better reports when it comes to timesheets. **What problems is Tekmetric solving and how is that benefiting you?** All in one system, we are excited for the future that is coming with canned job. The temerchant is a great plus. ### 30. Powerful Tool for the Modern Shop **Rating:** 5.0/5.0 stars **Reviewed by:** Moises M. | Guest Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Tekmetric?** The amount of information that is available to the front desk, the service advisor and the technician at a glance is very impressive and the functionality of it together is great. **What do you dislike about Tekmetric?** While I enjoy the integration offered with AutoTextMe, I do wish there was more functionality of it as a CRM. Coming from a real estate background fostering relationships through constant communication that can be recorded and reviewed for future interactions is very important to me and I feel as if it's not possible for me to be able to serve my guests with the intentionality that they deserve if I can't pull from previous conversations to build moving forward. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric is allowing me to serve my guests effectively by giving me a stable platform where I can gather all the information I need and be able to present it to my guests. By having all the information at my fingertips I'm able to present myself to the guest's as a subject-matter expert. ### 31. Quick and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas K. | Automotive Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Tekmetric?** The best thing about Tekmetric is being able to access the program through any browser or device. It makes it easy to manage the shop and allow my team to access whatever they need wherever they are. **What do you dislike about Tekmetric?** The labor guide is hit or miss. Some of the labor times are non existent or seem too high or too low compared to Mitchell or all data. **What problems is Tekmetric solving and how is that benefiting you?** Analytics, and data tracking. Accessibility and DVI ### 32. Tekmetric has been a game changing tool to grow our business and increase shop productivity! **Rating:** 5.0/5.0 stars **Reviewed by:** Cheri H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Tekmetric?** Most helpful is the way work flows from front to back effortlessly, all digital. Digital inspections are a game changer for selling maintenance and services! Integrations with Slack make communication easy and quick. No need to get up and walk back and forth between the shop and the front desk. PartsTech integration makes building estimates quick. Integration with ProDemand makes looking up labor times quick and efficient. Reports are easy to read, and you can customize which makes entering KPI data into our ATI portal quick and easy. I love how Tekmetric is constantly updating and improving its user's experience! **What do you dislike about Tekmetric?** The way tire sales and reports are set up is a little quirky. It makes reporting Tire Tax in CA hard to track. There are a few things we wish were built out more, like splitting labor hours, but it is the best automotive management software on the market. **What problems is Tekmetric solving and how is that benefiting you?** Communication between SA and technicians is much more accessible and can be done digitally. Customer updates are easy because technician progress is clear. Building estimates is quick and easy, especially if you build out your Canned Jobs. Reporting is streamlined. I used to have to run several reports to enter my ATI portal data. Now all I need is my End Of Day and Payroll Report. I can even customize a report to enter my monthly budget. Tekmetric is a time saver and productivity driver. ### 33. Love this platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Tekmetric?** Virtual Inspections Easy parts ordering Able to send inspections and estimates to customers Getting approval online - virutally shows approvals **What do you dislike about Tekmetric?** Tends to crash too much, does not bulk pads rotors deal on parts tech **What problems is Tekmetric solving and how is that benefiting you?** customers not saying they didnt approve work, easier contact with customers, being able to send virtual inspections ### 34. Tekmetric has been very easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Tekmetric?** It is extremely easy to navigate through! **What do you dislike about Tekmetric?** Nothing that I can think of right now, if there any issues we have reached out to the customer service team. **What problems is Tekmetric solving and how is that benefiting you?** Tekmerchant is a new integration we have been using and it has been solving our deposit and payment option situation. ### 35. As a New Service writer Teckmetric has been a great platform everything is easy to use and find **Rating:** 5.0/5.0 stars **Reviewed by:** Nonstop A. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Tekmetric?** the best part about tekmetric is the intergrated multi store parts lookup and how easy it is to use. **What do you dislike about Tekmetric?** So far havent really had any real issues with tekmetric **What problems is Tekmetric solving and how is that benefiting you?** speed of quoting customers, separtion repair orders, all while making it look neat and organized ### 36. Way better than prior system **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2023 **What do you like best about Tekmetric?** I love the integration that it allows between all the shop personnel, it allows each individual to have their own tablet or computer logged into the system. This means less paperwork and more transparency between the technicians and office. It also allows our lead technician to be able to message customers directly without having a middleman. **What do you dislike about Tekmetric?** Integration of parts ordering would be nice; if I order a stock order through speed dial, i'd like for it to be auto-input as if I were ordering a part for a customer. As well, a mobile app would be nice. Being able to access it from a tablet or phone is already convenient, but it's not optimized for mobile devices. **What problems is Tekmetric solving and how is that benefiting you?** It allows another line of communication to free up phone lines for new customers and outgoing phone calls. It also allows each employee to have access at the same time without being a slave off the main machine. ### 37. Hands down the best program available!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** KEVIN B. | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Tekmetric?** Ease of building tickets. You can incorporate parts easily. **What do you dislike about Tekmetric?** Unable to have 2 tickets open under the same name **What problems is Tekmetric solving and how is that benefiting you?** Program saves time which equates to sales ### 38. If you wanted to know whether or not to switch? Do it. **Rating:** 5.0/5.0 stars **Reviewed by:** James J. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Tekmetric?** The best part in my opinion is the fact that it is all-inclusive from inventory to sales tracking. Not only that, but it is also web-based so that you can function on the go. You can get text messages showing when a customer has authorized a repair that was sent to their phone as well as have the ablility to text back and forth in real time. It is all around a great program that I have helped launch with the two companies that I have worked for in the last 6 years. **What do you dislike about Tekmetric?** I have yet to come across anything that I am not a huge fan of that hasnt been fixed within a short amount of time thanks to the community message board that allows users to post suggested fixes/modifications to the program and for once they actually listen and implement the changes that are suggested for the most part. **What problems is Tekmetric solving and how is that benefiting you?** Reporting has always been a drag when having to manually compile all information necessary, as well as crunch said number. Tekmetric has allowed me to spend less time on the math of the whole thing and more time figuring out how to improve based on the metrics that it tracks for me and presents in a easy-to-read format. ### 39. We love Tekmetric! **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Tekmetric?** I love the organization of Tekmetric and all of the integrations. I feel like it is constantly improving and they are always taking suggestions from users. **What do you dislike about Tekmetric?** I would like a little more reporting capability, specifically on the DVI. There's nothing to dislike! **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric allows us to see so much on one screen. The built in DVI is excellent, we used to use a separate program and this is much more convenient and user friendly. Customers love the integrations with 360 payments and our CRM (Steer) because it lets them pay online and they can make online appointments that integrate right in to our Tekmetric schedule. ### 40. It's great, very user friendly. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Tekmetric?** Organized, easy for customers to work with as well. **What do you dislike about Tekmetric?** Often times when order parts, it's slow. Also, it seems to have issues often and the system will go down. They should only do updates on the weekends! **What problems is Tekmetric solving and how is that benefiting you?** I'd like to be able to put in what percentage of profit I would like and it automatically adjust the price. ### 41. Overall Very Good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Tekmetric?** Ease of use. Ability to utilize from any device with an active internet connection which adds a huge element of flexibility. Features are generally useful. **What do you dislike about Tekmetric?** Mobile use can be frustrating. The response to feature requests/changes is slower than desired. **What problems is Tekmetric solving and how is that benefiting you?** Ability to assist my team from any location with an active internet connection. ### 42. Overall a good program, but the way the navigation between different modules works is horrible. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Tekmetric?** It's a customer database that has customer info and history. **What do you dislike about Tekmetric?** Accessing useful customer information is infuriating because of the way the site navigation is set up. It needs to be more intuitive and done by somebody that actually has experience using it for a living. **What problems is Tekmetric solving and how is that benefiting you?** It isn't. It causes just as many headaches. ### 43. Simple To Use **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Tekmetric?** Very simple to use. I love all the financial reports available. They have a built-in DVI that is customizable. They have a feature board were customers like myself can see what features have been suggested and vote on them and suggest features we want. **What do you dislike about Tekmetric?** They have a feature for us to enter a customer's birthday and they don't have a birthday report available. I'm dumbfounded they have not implemented one. Sending a customer a birthday card is one the best ways to make a customer feel appreciated and retain that customers. **What problems is Tekmetric solving and how is that benefiting you?** Helping me track my numbers. I am a client for Elite World Wide (Elite is an auto repair shop coaching company) Elite has what they call a "Performace Report". The reports that Tekmetric has I'm able to fill Elite Performance Report out in a couple minutes. ### 44. Fantastic product for an industry that is technology backwards **Rating:** 5.0/5.0 stars **Reviewed by:** Branden L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Tekmetric?** Tekmetric helped grow our business just by being better at organizing workflow. It consistently performs day in and day out. **What do you dislike about Tekmetric?** Tekmetric has a feature request board that their customers can post on. While they do work on these requests, they don't necessarily complete them in an order that makes sense. For example, the most voted-on request by all shops across the country in the last year and a half still hasn't been added. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric is an excellent cloud-based system that allows you to work from anywhere. It is also highly adept at organizing workflow with your technicians. ### 45. Helping the business be successful **Rating:** 5.0/5.0 stars **Reviewed by:** Greg L. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Tekmetric?** The best thing about Tekmetric is the communication with the customer. It's easy to show them the inspections, estimates, and invoices. The feedback from customers is excellent as well. They love having all the information on their phones or computers. I also like that I can access it from anywhere. **What do you dislike about Tekmetric?** Right now, it does what we need it to do. I wish the ability to make payments were built in already, but that's about it. Access to training, even for older employees who need refreshers, would also be excellent. **What problems is Tekmetric solving and how is that benefiting you?** It solves the problem of customers being in the dark about repairs. It allows them to see an inspection of the vehicle with pictures and video. We have found they feel a sense of relief because they can see what is going on in the car. ### 46. Best Shop Software I test drove **Rating:** 5.0/5.0 stars **Reviewed by:** Nick L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Tekmetric?** Best Shop software on the market at this time. I demo's and checked out most of the options but this one by far had the best features across the board. They are constantly making improvements as well which is great to see compared to some other options out there. Great work everyone at Tekmetric **What do you dislike about Tekmetric?** The Mobil site is a little clunky. You lose buttons off-screen etc. Even though there is a ton of control, I still wish there was more if we could customize the status. Ad multiple techs to a job, ad sublet to a job, Things like that would be awesome **What problems is Tekmetric solving and how is that benefiting you?** Multiple users in a ticket at one time, communication with customers via text and remote authorisation are my favorite features. Monitoring margins on a per job basis is also a plus ### 47. Very user friendly, easy to navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Monnie F. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Tekmetric?** Ease of navigating from screen to screen; most information is on the screen you are looking at and texting customers with individual jobs for them to decide which one to approve or all to approve. Paying for services couldn't be easier for both customers and us. **What do you dislike about Tekmetric?** Honestly, haven't come across any downside yet. **What problems is Tekmetric solving and how is that benefiting you?** Communicating with techs on customer concerns was a huge problem for us. Now we can address each concern and the techs will research, give their recommendations and let us know what else may need attention ### 48. Great Shop Software that is Constantly Updating to Include Customer Wanted Features! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Tekmetric?** We initially switched to Tekmetric because we could see all the parts suppliers on one screen without logging in to each individually, like we were doing while using Mitchell. I like how responsive the company is to any issues you have and how they allow you to recommend changes, and then all the users can vote on the requested changes. **What do you dislike about Tekmetric?** I wish the system would search for existing customers more efficiently. It seems you need to have the EXACT name or phone number to pull up a customer. I know that they will continue to make this function better. **What problems is Tekmetric solving and how is that benefiting you?** Our customers love digital inspections and the ability to send invoices and accept payments digitally. It makes it very convenient for the busy customer. We receive compliments on this daily. ### 49. Awesome company that really listens to its users **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Tekmetric?** I love the web based system and it s so easy to use. **What do you dislike about Tekmetric?** There is not much I dislike about the program. **What problems is Tekmetric solving and how is that benefiting you?** I am on the go a lot and the program makes it very easy to use remotely. ### 50. Great but with a few flaws **Rating:** 4.0/5.0 stars **Reviewed by:** Luis R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Tekmetric?** Very simple to use. I like how you can seperate and veiw all the reports **What do you dislike about Tekmetric?** Sometimes it will give an error when loading Customer and Vehicle information. **What problems is Tekmetric solving and how is that benefiting you?** Keeping track of ARO and Tech Hours ## Tekmetric Discussions - [What is Tekmetric used for?](https://www.g2.com/discussions/what-is-tekmetric-used-for) - 1 comment - [View Tekmetric pricing details and edition comparison](https://www.g2.com/products/tekmetric/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+10%3A09%3A53+-0500&secure%5Bsession_id%5D=8d239c79-5259-4b65-8b51-c5b24f5643e6&secure%5Btoken%5D=9d219d8786f3abc3f756e699934ab413877e56a67580789ffecde0755ba2571b&format=llm_user) ## Tekmetric Integrations - [Alldata](https://www.g2.com/products/alldata/reviews) - [All in One Success Platform](https://www.g2.com/products/all-in-one-success-platform/reviews) - [AutoFlow](https://www.g2.com/products/autoflow-autoflow/reviews) - [AutoVitals](https://www.g2.com/products/autovitals/reviews) - [Back Office](https://www.g2.com/products/buyers-edge-platform-back-office/reviews) - [Back Office](https://www.g2.com/products/back-office/reviews) - [Clover](https://www.g2.com/products/clover/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Mitchell 1 Automotive Repair](https://www.g2.com/products/mitchell-1-automotive-repair/reviews) - [Mitchell Cloud Estimating](https://www.g2.com/products/mitchell-cloud-estimating/reviews) - [Nexpart eCommerce](https://www.g2.com/products/nexpart-ecommerce/reviews) - [PartsTech](https://www.g2.com/products/partstech-partstech/reviews) - [Pitcrew AI](https://www.g2.com/products/pitcrew-ai/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [RepairLink](https://www.g2.com/products/repairlink/reviews) - [Shopgenie](https://www.g2.com/products/shopgenie/reviews) - [ShoppinGenie](https://www.g2.com/products/shoppingenie/reviews) - [Speed Dial 2](https://www.g2.com/products/speed-dial-2/reviews) ## Tekmetric Features **Additional Functionality** - Parts Management - SMS Messaging - CRM - Scheduling - Customer Database - Inventory Management - Contact Database - Repair Tracking - Invoice Management - Appointment Management - Accounting - Service History - Electronic Payments - Vehicle Tracking - Activity Dashboard - Work Order Management - Transaction History - Generative AI - Maintenance Scheduling - Inspection Management - Inventory Control - Job Costing - Order Management - Third-Party Integrations - API - Employee Time Clock - VIN Decoder - Purchase Order Management - Labor Rates - Quotes/Estimates - Performance Metrics - Payroll Management - Gift Card Management - Customizable Reports - QuickBooks Integration - Reporting & Statistics - Cost Tracking - Multi-Location - Billing & Invoicing - AI Copilot - Progress Tracking - Time Tracking - Marketing Management - Appointment Scheduling - Customer History - Point of Sale (POS) - Reminders - Job Tracking - Labor Cost Reporting - VIN Lookup - Alerts/Notifications - Prioritization - Data Import/Export - Workflow Management - Electronic Signature - Vehicle Information - Employee Scheduling - User Management - Records Management - Communication Management - Estimating - Chat/Messaging - Document Management **Operations Management - Auto Shop Management** - Appointment Scheduling - Inventory Management - Task Management - Digital Vehicle Inspection (DVI) - Employee Management **Customer Relationship Management - Auto Shop Management** - Automated Reminders - Marketing - CRM **Financial Management - Auto Shop Management** - Reports and Analytics - Billing and Invoicing - Estimating ## Top Tekmetric Alternatives - [AutoLeap](https://www.g2.com/products/autoleap/reviews) - 4.8/5.0 (743 reviews) - [Shopmonkey](https://www.g2.com/products/shopmonkey/reviews) - 4.6/5.0 (410 reviews) - [Shop-Ware](https://www.g2.com/products/shop-ware/reviews) - 4.9/5.0 (40 reviews)