--- title: Tekmetric Reviews meta_title: 'Tekmetric Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 492 reviews by the users' company size, role or industry to find out how Tekmetric works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 492 scale: '5' date_modified: '2026-08-04' parent_category: name: Automotive url: https://www.g2.com/categories/automotive --- # Tekmetric Reviews **Vendor:** Sparkplug Studios **Category:** [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 492 ## About Tekmetric Tekmetric, the leading auto repair platform, improves auto repair shops through the relentless pursuit of innovation through customer feedback. Tekmetric’s all-in-one auto repair platform streamlines operations and empowers shops nationwide with shop management, integrated payments, marketing, technology integrations, and real-time data. With Tekmetric, shop owners can enhance productivity, boost profitability, and deliver a superior customer experience that keeps drivers coming back. Productivity. Revenue. Customer experience. Measure up, by every measure, with Tekmetric. Learn more by visiting our website 👇 ## Tekmetric Pros & Cons **What users like:** - Users love the **ease of use** of Tekmetric, allowing quick training and intuitive workflows for efficient operations. (135 reviews) - Users appreciate the **seamless integrations** of Tekmetric, improving parts ordering, scheduling, and communication for enhanced productivity. (53 reviews) - Users appreciate the **seamless integration of features** in Tekmetric, enhancing efficiency and customer trust in their shops. (51 reviews) - Users highlight the **responsive customer support** of Tekmetric, ensuring timely assistance and enhancing overall satisfaction. (44 reviews) - Users rave about the **easy initial setup** of Tekmetric, making business management more seamless and efficient. (37 reviews) - Time-saving (35 reviews) - Users highlight the **efficiency improvement** with Tekmetric, streamlining processes and saving valuable time. (34 reviews) - Simple (30 reviews) - Easy Access (28 reviews) - Estimate Creation (28 reviews) **What users dislike:** - Users are frustrated by the **missing features** in Tekmetric, which hinder efficiency and complicate repair processes. (30 reviews) - Users face **parts management difficulties** , including issues with job history access and rearranging parts or jobs efficiently. (22 reviews) - Users find the **limited functionality** in employee permissions and job management needs improvement for better efficiency. (17 reviews) - Users note **integration issues** with Tekmetric, highlighting difficulties with printer connections and custom vehicle handling. (14 reviews) - Users express frustration with **limited customization** , finding appointment creation and job arrangements cumbersome and inflexible. (14 reviews) - Users express concerns about **insufficient information** in accounting reports and wish for clearer details on discounts and activities. (13 reviews) - Users express frustration over **inventory transfer issues** and limitations in estimates and report functionalities in Tekmetric. (13 reviews) - Labor Management (9 reviews) - Navigation Issues (9 reviews) - Labor Issues (8 reviews) ## Tekmetric Reviews ### 1. Seamless Parts Store Connections and Easy Repairlink Dealer Access **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Tekmetric?** Seamless connection with various parts stores and Repairlink for dealer access. **What do you dislike about Tekmetric?** Occasional lag and slow response. Techs write estiates so this take from productive time. **What problems is Tekmetric solving and how is that benefiting you?** Off hand i dont see and problems being solved. **Official Response from Emma Nordquist:** > Thanks for sharing your feedback. We’re glad the parts integrations and RepairLink access are making day-to-day workflows easier, and we hear your concerns around lag and time spent building estimates. Reliable performance matters, and our team is always working to make the experience smoother and more efficient for shops. Thanks for being with us! ### 2. Effortless to Use with Seamless Parts Ordering **Rating:** 5.0/5.0 stars **Reviewed by:** Isaiah D. | Auto technician, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Tekmetric?** I appreciate how easy it is to use, along with the convenience of integrated parts ordering. **What do you dislike about Tekmetric?** There isn’t much to say. I tend to use the browser instead of the app, simply because that’s what I’m accustomed to. However, I don’t have any issues with the app itself. **What problems is Tekmetric solving and how is that benefiting you?** Making overly complicated software easier to use. **Official Response from Emma Nordquist:** > We appreciate you taking a moment to share this. It’s good to hear Tekmetric feels straightforward and that parts ordering fits smoothly into your workflow. Our goal is to remove friction and make the tools you rely on feel easy and dependable every day. Thanks for being part of our community, Isaiah! ### 3. Best All-In-One Shop Management Software! **Rating:** 5.0/5.0 stars **Reviewed by:** RJ . | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Tekmetric?** We’ve been using Tekmetric for a few months now, and it’s made managing our auto shop so much easier. The interface is clean and easy to navigate, which makes everything from scheduling to invoicing quick and straightforward. The mobile app is also a huge bonus for staying on top of things when we're away from the shop. Managing customer and vehicle info is a breeze, and creating estimates and invoices takes just a few clicks. The inventory system has been a lifesaver—automatically tracking stock and sending reorder alerts saves us a ton of time. The scheduling tool is great too, with a simple drag-and-drop feature and online booking for customers. It’s helped us avoid double-booking and streamline the workday. Customer support is responsive and helpful, and the training resources made getting up to speed pretty easy. Especially, when first getting set up and integrating from another shop management system. Overall, Tekmetric has helped us run a more efficient shop. Highly recommend it! **What do you dislike about Tekmetric?** Advanced reporting is only available on the higher pricing tiers, which can be frustrating for smaller shops. Right now, if you want those analytics, you're looking at paying upwards of $400/month for features that might not even be necessary for your business. It would be great if Tekmetric allowed shops to pick and choose the specific features they need, without having to pay for extra services they don’t use. **What problems is Tekmetric solving and how is that benefiting you?** We’ve been using Tekmetric for a few months now, and it’s made managing our auto shop so much easier. The interface is clean and easy to navigate, which makes everything from scheduling to invoicing quick and straightforward. The mobile app is also a huge bonus for staying on top of things when we're away from the shop. Plus, technicians can complete all their work directly from their phones, including handling inspections, which has really streamlined our workflow. **Official Response from Benjamin Johnson:** > Hi RJ, Thank you for leaving us a review! We are happy to hear that Tekmetric is making it easier for you to run your shop. We also appreciate the feedback as we are always looking to improve. Thanks for being part of the Tekmetric community. ### 4. Tekmetric Listens and Delivers Meaningful Updates **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick M. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Tekmetric?** I appreciate that Tekmetric genuinely listens to suggestions and follows through by implementing the updates that are needed. **What do you dislike about Tekmetric?** I wish there were more options for the pricing matrix. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric is always adding updates to improve the system and make it easier to use. **Official Response from Emma Nordquist:** > Thank you for recognizing the care we put into providing meaningful updates—it truly means a lot. We appreciate your feedback on the pricing matrix and will share it with our product team. Thanks for being part of our community, Patrick! ### 5. Effortlessly Manages Mechanic Shop Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Kassandra R. **Reviewed Date:** February 16, 2026 **What do you like best about Tekmetric?** I like how easy Tekmetric is to use. It helps keep track of customers and their repairs, which solves all my problems in running a mechanic shop. I find it reassuring that help to access Tekmetric is always available, and the initial setup was very easy. **What do you dislike about Tekmetric?** havent found any negative feedback **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric for running my mechanic shop, mainly for keeping track of customers and their repairs. **Official Response from Emma Nordquist:** > Kassandra, thanks for taking the time to share this review! We truly appreciate you trusting Tekmetric to help run your shop! ### 6. Essential Tool for Repair Shops with Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Tremaine W. **Reviewed Date:** January 09, 2026 **What do you like best about Tekmetric?** I really like the integrations that Tekmetric offers; they make my life easier. The software itself is light years ahead of anything else on the market. The system is better than the one I switched from, and the initial setup was easy. **What do you dislike about Tekmetric?** I wish they automatically asked for a review. A Google review once customer picks up and pays would be beneficial. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric streamlines estimates and customer communication via text, making the process smooth straight to payment, handling booking, payments, and ordering parts. **Official Response from Emma Nordquist:** > Thanks for the review, Tremaine! We’re glad to hear the integrations and streamlined workflows are making your day easier and helping move customers smoothly from estimate to payment. We appreciate you being part of our community! ### 7. Easy to Use, Flexible, and Reliable After a Year of Use **Rating:** 5.0/5.0 stars **Reviewed by:** CHARLANN P. | service manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Tekmetric?** Ease of use! Web-based, able to have as many tabs open as I want. Ordering and receiving parts is simple. Scheduling is easy. They're always doing updates, making it better and better and listening to suggestions. It's user and customer friendly. **What do you dislike about Tekmetric?** I haven't ran into any downsides yet, really. Been using it for about a year now. **What problems is Tekmetric solving and how is that benefiting you?** Communication with customers is so much easier, cuts time. Techs have an easier platform to do their inspections and leave notes/pictures/videos that's clear for the writers and clear for the customers. **Official Response from Benjamin Johnson:** > Hi Charlann, Thank you for leaving us a review! We are glad to hear that you are enjoying numerous Tekmetric features. Thanks for being part of the Tekmetric community! ### 8. Seamless, User-Friendly Experience with No Downsides. **Rating:** 5.0/5.0 stars **Reviewed by:** Davin R. | General manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Tekmetric?** It works seamlessly and is very user-friendly. **What do you dislike about Tekmetric?** As of today, I can’t think of any downsides. **What problems is Tekmetric solving and how is that benefiting you?** Faster quotes and more accurate the first time. **Official Response from Emma Nordquist:** > We appreciate your review, Davin! We're glad to be part of making your day-to-day simple and easy. ### 9. Effortless Time Tracking with Seamless Clock Management **Rating:** 5.0/5.0 stars **Reviewed by:** Anecia L. **Reviewed Date:** January 19, 2026 **What do you like best about Tekmetric?** I like that we can clock in and out on our phones using Tekmetric. It's also great to be able to see approved work and hours, and it helps us keep track of our hours efficiently. The initial setup was very easy, and it does exactly what it needs to. **What do you dislike about Tekmetric?** everything is great **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric helps us track our hours effectively and allows us to clock in and out using our phones, simplifying our daily workflow. **Official Response from Emma Nordquist:** > Thanks for your review, Anecia! We are glad to hear how Tekmetric simplifies your daily workflow! We appreciate having you as part of our community! ### 10. User-Friendly with a Wealth of Easy-to-Use Features **Rating:** 5.0/5.0 stars **Reviewed by:** Tarek M. | Service Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Tekmetric?** I like how user friendly it is. it has plenty of features but all of them are easy to use. **What do you dislike about Tekmetric?** labor rates might be slightly too low, but its not a huge problem. **What problems is Tekmetric solving and how is that benefiting you?** it helped with writing up quotes on repairs and accessing different shops to purchase parts easily. **Official Response from Emma Nordquist:** > Thank you for sharing your experience, Tarek! It's great to hear that Tekmetric’s user-friendly design and accessible features are making it easier to write repair quotes and source parts across shops. It means a lot to know Tekmetric is helping streamline your day-to-day work in a practical, dependable way. ### 11. From the first time I used this software, I have been very pleased with how easy it is to navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Reagan K. | Lead Technician/Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Tekmetric?** Tekmetric is very user friendly, I first experienced using it at a Meineke shop in Arlington Texas, within the first week I could comfortably navigate it and understand it. The inspection option helps with customer transparency and helps to get jobs sold with picture evidence. The inspections also help cover the shop from liability by providing proof the condition of the vehicle when it arrived. The way that the invoices are split up into categorized sections helps to breakdown the cost to customers and improve sales. When I moved to Texarkana and started working at an independent owner operated shop, they were using Mitchell shop software, I was appalled at how convoluted and confusing both the computer setup and invoice layout was. As well as the fact that it did not provide any option for technician inspections or pictures. I explained to the owner about Tekmetric and how much better it was for the techs, managers and customers. He got this system setup at the shop and it has been excellent. Tekmetric offers many helpful tools, such as up front loans that can be paid back by taking a small percentage off of every credit card transaction to help during hard financial times as well as many other useful tools and services that help a shop run more efficiently. I would highly recommend Tekmetric to anyone looking to update their shop software, starting a shop, or is looking for the best option available. It is a very easy system to learn or teach, it has a large number of features and services offered alongside it to help with shop efficiency as a whole, and is a fairly easy integration. **What do you dislike about Tekmetric?** One of the downsides of the Tekmetric software would be related to the tekmerchant card machines, any transaction that is processed on a Friday or Saturday will not be deposited into the shops' account until Monday or Tuesday, which can make it more difficult during slow months or hard times. Another thing I noticed that becomes a little tedious is that after a vehicle is manually entered into the system, entering the license plate afterwards will not decode and enter the VIN, that has to be manually entered unless enter the plate number when the new vehicle is initially added. It would be nice if there was a quick estimate option where the customer information was not required for when giving estimates over the phone. Although a very rare occurrence, our shop has run into an issue with retro-fitted vehicles where we can not change the motor or transmission information as it does not match the VIN. **What problems is Tekmetric solving and how is that benefiting you?** Recently, our shop hit a substantial financial crisis, Tekmetrics offered services has been instrumental in helping us to stay open and operating. While not a common problem, the picture aspect of the inspections has been a significant help with disgruntled customers regarding pre-existing cosmetic and mechanical conditions on vehicles. **Official Response from Liz Perkins:** > Wow, thank you for such an incredibly detailed and positive review! We're thrilled that Tekmetric's ease of use, powerful DVI features, and clear invoices have made such a significant impact on your shops. We appreciate you sharing your experience using Tekmetric and for recommending us so highly. Your feedback on Tekmetric Payments processing times, quick estimates, and retro-fitted vehicles information is very valuable to us as we continue to improve. We just updated our mobile app to make it easier to decode license plates and VIN! You can download it on the App Store or Google Play Store. If you run into any issues, don't hesitate to reach out to our support team. ### 12. Great Organization and Tools, Occasional Lag **Rating:** 5.0/5.0 stars **Reviewed by:** Eric D. | Service Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Tekmetric?** I appreciate the organization within the software and the variety of tools available to me. **What do you dislike about Tekmetric?** Sometimes, the software can be slow or experience lag, though this might be due to server issues rather than a problem with the software itself. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric allows us to maintain transparency with our customers, which helps build their complete trust in us. Also reduces any miscommunication between our technicians and advisors. This improves the efficiency in our process. **Official Response from Benjamin Johnson:** > Hi Eric, Thank you for leaving us a review! We are glad to hear that Tekmetric is helping you build trust with your customers. Thanks for being part of the Tekmetric community! ### 13. Easy-to-Use Integrations That Feel Truly Customer-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Kendall B. | Service Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Tekmetric?** All the integration and how easy it is to use and customer friendly **What do you dislike about Tekmetric?** Sometimes it can be delayed/lag. Sometimes processing payments. Can take a while **What problems is Tekmetric solving and how is that benefiting you?** Continuous improvement is always beneficial **Official Response from Emma Nordquist:** > Kendall, we appreciate the kind words and you recognizing our focus on continuous improvement! We're glad the integrations feel easy and truly customer-friendly. Thanks for being with Tekmetric! ### 14. Tekmetric - Blissful Shop Management **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin P. | Service Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Tekmetric?** Tekmetric excels at empowering shops to be able to work at their full capacity & efficiency. Being a service advisor, this is very important to me because hurdles lead to stopgaps, which ultimately lead to missed marks on our end for services provided. Both the lightning-fast speed of operations on the Tekmetric platform as well as it's very intuitive and simple to use UI contribute heavily to the efficiency of this shop management system - but really it's the perfectly curated design of this software that makes my life a lot easier. You can tell Tekmetric was designed by a shopowner. From creating the repair order, to filling the customer's information, to then pricing out parts and pulling those parts from the inventory management system, to then finalizing the repair order and collecting payment - the entire process is seamless and intuitive. All order of operations from getting a customer in the shop to handing them the keys work in conjunction with each other; there aren't any roundabout methods needed to access information you need with Tekmetric. Other shop management platforms that are server based typically presented a lot of these cumbersome hurdles that I am detailing - but this is avoided with Tekmetric's use of a web based system. It's great being able to access my shop remotely anytime and anywhere, as well as communicate with my customers with ease at any hour. With Tekmetric, I can confidently say that both our shop's and customer's expectations have been regularly met and problems from the shop management side of things have really been diminished to almost none. **What do you dislike about Tekmetric?** There isn't much I dislike particularly about Tekmetric - moreso nitpicks at things I think could be polished further; recommendations per se. For one, I think the print function could benefit heavily from integration into the appointment scheduling page. Having to expand each customer's appointment, then navigate to the RO, to then open the print dialogue box causes a bit of an efficiency problem when it comes to preparing paperwork for the next day. I also think that Users should be allowed to be delegated more permissions by Admins than currently available. There's a lot of shop settings I wish that I wouldn't have to contact an admin to settle because the permissions required are typically for minute operations that should be allowed to be edited. For example - canned jobs, RO labels, etc. should be able to be adjusted without necessarily having be an admin. Custom vehicles sometimes don't populate properly after proceeding to scan and link a vehicle to that RO. For example, if a customer calls to make an appointment without their VIN, the vehicle must be written as a custom in order to be able to create the RO. After populating the customers vehicle with a custom name, if you try to proceed to link a VIN via scan, sometimes (intermittently) the system will still consider the vehicle a custom vehicle and not let you use any canned features or automated parts selection features. Seems to be a glitch of some sort, not a critical issue. These issues once again are really minute things that don't reflect upon the quality of Tekmetric's software, but things I'd like to see addressed. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric does a great job at addressing feedback on updates, user recommendations for updates, and addressing problems with the interface/software itself. Tekmetric also updates their system frequently and is constantly supporting new features and changes and directly let's users of their software know what was changed, when it was changed, and how to navigate with a new update/feature. This helps a lot with quickly being up to date with what's new - and typically these updates are supporting updates that are generally direct upgrades to efficiency (making certain tasks quicker to complete, adding time-saving features like the bulk-editor, etc.) There is constant support and communication with Tekmetric - no complaints on the team addressing problems that arise on both a global basis and user basis. **Official Response from Liz Perkins:** > Thank you for your glowing review and for calling Tekmetric "Blissful Shop Management"! We're happy you find our platform fast, intuitive, and efficient, especially the seamless workflow designed from a shop owner's perspective. I've passed on your suggestions regarding the print function, user permissions, and the custom vehicle VIN scan. We're glad these are minor points for you, but they're important to us as we continue to improve. ### 15. Amazing Automotive Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander M. | Service Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Tekmetric?** One of the best things about Tekmetric is that they listen to the users and frequently ask for advice on ways to improve and then they do those things faster than I have ever seen another software company do. It makes writing a ticket, sharing the estimate, tracking the work, and checking out customers super easy and quick. **What do you dislike about Tekmetric?** The only downside I would say is that the training videos on youtube for learning some of the basic features are becoming outdated since things have been changing for the software. **What problems is Tekmetric solving and how is that benefiting you?** Its helping us get rid of a lot of the paperwork that would take up time and allows us to be more efficient with our time and be more profitable. **Official Response from Benjamin Johnson:** > Thank you for your review and feedback! We love implementing customer-suggested improvements to our software! If you have new ideas, we would love to hear them. We also appreciate your feedback regarding the training videos. We will take a look at updating those and make sure they are up to date. Thanks for being part of the Tekmetric community! ### 16. User-Friendly Interface, But Too Many Steps **Rating:** 5.0/5.0 stars **Reviewed by:** Christina G. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Tekmetric?** Its very user friendly and straight forward. It is also very thorough on the approval process. I also enjoy how EASY it is to order parts. I love the way you can edit the status tabs. I use it for 10 hours, 5 days a week and it makes my job go very smooth. **What do you dislike about Tekmetric?** There are a lot of steps to approve a work order. But it does ensure that there is no mistakes on that end so its not the worst thing. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric is helping with the communication with customers with having the texting feature. It is also great with giving customers an option to finance their repairs. **Official Response from Benjamin Johnson:** > Hi Christina, Thank you for leaving us a review! We are glad to hear that you are enjoying numerous Tekmetric features and that it is making your life easier :) Thanks for being part of the Tekmetric community! ### 17. Flexible and Easy to Mold to Your Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Clarissa L. | Support, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2026 **What do you like best about Tekmetric?** The fact that you can mold the software to your needs. **What do you dislike about Tekmetric?** Unnoticeable updates that are made without acknowledgment. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric is solving our issues for shops when it comes to managing their business. I benefit out of it because, if our customers are happy, then my experience when I assist them with a workaround or "how to use" a feature is easy. **Official Response from Emma Nordquist:** > Thank you for the feedback, Clarissa! We’re glad Tekmetric’s flexibility makes it easier for you to support shops and keep customers happy. We appreciate you taking the time to share your experience! ### 18. Easy to Use, Highly Compatible, and Backed by Quick Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Tekmetric?** EASE OF USE, COMPATABILITY WITH OTHER PROGRAMS, CHROME OPERATING SERVERS, TRACKING OF PARTS, DETECT AUTO COMPATABLE AI, QUICK SUPPORT THROUGH CHAT OR CALL **What do you dislike about Tekmetric?** OCCAISONAL BLACKOUTS STOPPING WORK FLOW, WOULD LIKE TO SEE INTEGRATION WITH MVIRS **What problems is Tekmetric solving and how is that benefiting you?** INTEGRATION WITH INSPECTION PROGRAMS **Official Response from Emma Nordquist:** > Efficiency, seamless integrations, and fast support — that's exactly what we're here to deliver. Glad it's making a real difference in your shop. Thanks for being part of the Tekmetric community! ### 19. Service Advisor **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Tekmetric?** I love how smoothly everything runs together with all the different integrations. I also really like that we can do everything in one place. I also like how easy it is to learn and how user freindly it is. **What do you dislike about Tekmetric?** There are a couple of things I’d love to see added to make the system even better. Add the ability to remove or adjust fees after the work is completed. This would be especially helpful when customers decide to pay with cash or check, allowing us to remove card processing fees before finalizing the invoice. More job type options when writing up a job. For example: A “Testing” job type that removes the parts line and replaces it with a “Findings” line. That way, test results can show clearly on the invoice without making it look like parts were replaced. A dedicated “State Inspection” job type with the option to exclude those from affecting our average RO stats, since inspections often skew performance reporting. **What problems is Tekmetric solving and how is that benefiting you?** It helps keep everything organized and in one place. **Official Response from Benjamin Johnson:** > Thank you for your review and feedback! We are glad to hear that you are finding Tekmetric easy to use and you can find everything you need in one place. We also appreciate your constructive feedback. Did you know you can request new features at the URL below? Users regularly suggest and vote on improvements for Tekmetric. Thanks for being a part of the Tekmetric community! ### 20. Easy to create organization. **Rating:** 5.0/5.0 stars **Reviewed by:** Josh B. | Mechanic, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Tekmetric?** Tekmetric is very intuitive to use, and provides an easy way to organize both vehicles present in the shop, progress on said vehicles, and keep customers up to date with diagnostics and quotes. **What do you dislike about Tekmetric?** Appointment making can be clunky at times, for example. There is too many fields to fill out when creating appointments, would rather have fewer boxes to make the appointment. Then the option to go back late and create more details. It would also be nice if you didn't need to enter a vehicle. For example, we do lots of seasonal tire changeovers. Sometimes a person with two cars just creates two apointments, and will bring one car one day and the other the next. Often we don't know what car is coming until it arrives. Or when creating ROs if you could create an RO with an add vehicle later option would be nice. **What problems is Tekmetric solving and how is that benefiting you?** Shop organization/invoices. **Official Response from Liz Perkins:** > Thank you for your review! We're so happy you find it intuitive for managing shop operations and appreciate your suggestions for more flexibility in appointment and RO creation, like adding vehicle details later. We're glad Tekmetric is benefiting your shop, and thank you for sharing your experience. ### 21. Best software I've used in 15 years **Rating:** 5.0/5.0 stars **Reviewed by:** Shelby M. | Customer Relations Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Tekmetric?** Tekmetric is very easy to navigate. On the rare occasion that I have an issue I just can't seem to figure out for myself, Tekmetric is always very willing and ready to help me. Very fast and friendly service. **What do you dislike about Tekmetric?** There are some features not available on Tekmetric that are available on other softwares (i.e. pre-write up walk around inspections). However, Tekmetric offers a suggestion feature where they implement suggestions made by their users. This feature is fantastic! **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric helps our business keep up with workload by categorizing jobs into pre-working, working, and finished. This feature makes it so easy to keep up with the status of vehicles. **Official Response from Benjamin Johnson:** > Hi Shelby - Thank you for your review and feedback! We love when customers find Tekmetric easy to use and navigate. Have you thought about joining the Tekmetric Champions Club? Link below. ### 22. TEKMETRIC SOFTWARE **Rating:** 5.0/5.0 stars **Reviewed by:** Hamadou D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Tekmetric?** We love the detail breakdown for pricing and how declined jobs can be saved. Inventory section is nice to add on jobs. The analytics is genius and the whole platform is easy on the eyes and organized. So many integration options with other business to merge at once. Customer support and history is also easy to access. We recommend frequently when we find other businssesowners. It is easy to implement **What do you dislike about Tekmetric?** We wish we could make multiple quotes with the same RO instead of creating a new RO. **What problems is Tekmetric solving and how is that benefiting you?** Organization. We love organization and Tekmetric match our level . It is a great software for those who want to be precise in their business and overall growth . **Official Response from Benjamin Johnson:** > Thank you for your review and feedback! We are glad to hear that Tekmetric is making it easier to run your shop. We also appreciate the honest feedback and will be passing it along to our team. Thank you for being part of the Tekmetric community! ### 23. Great Program **Rating:** 5.0/5.0 stars **Reviewed by:** Sheryl M. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Tekmetric?** We started with Tekmetirc several yrs ago, very easy program to use and easy to train new team members to use. They are also adding new things to make life better in a POS system. Cost is very reasonable. Our entire team like using this system. Customer service is good and quick to resolve any issues that may pop up. **What do you dislike about Tekmetric?** We have no complaints on this system at this time. **What problems is Tekmetric solving and how is that benefiting you?** We use Tekmetric for our daily shop Managment and inspections, texting plus payment processing. having this all-in-one program along with the great customer service helps streamline our business. **Official Response from Benjamin Johnson:** > Hi Sheryl - Thank you for your review! We are glad to hear that Tekmetric is helping you run your shop more efficiently. Always feel free to reach out with any questions or suggestions. Thanks for being part of Team Tekmetric. ### 24. All-In-One Solution for Effortless Business Metrics **Rating:** 5.0/5.0 stars **Reviewed by:** Todd W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Tekmetric?** All of my business metrics are in one software **What do you dislike about Tekmetric?** After 1 year, there is nothing I do not like about Tekmetric **What problems is Tekmetric solving and how is that benefiting you?** Marketing is a new feature that has allowed me to stop using another company that was charging 3 times as much and not accomplishing nearly as much as Tekmetric **Official Response from Emma Nordquist:** > Thanks for this review, Todd! We love hearing how Tekmetric Marketing is making an impact in your shop and helping your business grow! ### 25. Awesome company and keeps adding awesome new things **Rating:** 5.0/5.0 stars **Reviewed by:** Dan T. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Tekmetric?** Ease of Use Ease of Implementation Customer Support Frequency of Use Number of Features Ease of Integration **What do you dislike about Tekmetric?** wish there was a way to add sub aproval or options in a repair, so say price tires and price two opptions but have labor and everything on one line then option for parts or option for addition repairs under main repair, so hey while where replacing this we should do this, it would be able to show more itmized on repair at least i think it would be nice, or like detailing a car, have a detail, then under it options to add extra services, **What problems is Tekmetric solving and how is that benefiting you?** Shop Genie is a dispointment and there making ther intergration better and better **Official Response from Benjamin Johnson:** > Hi Dan, thank you for your review! We are happy to hear that you are enjoying Tekmetric. We also appreciate your feedback and will pass this along to our team. Thank you for being part of the Tekmetric community! ### 26. Game-changing SMS For Every Shop, Small to Larg **Rating:** 5.0/5.0 stars **Reviewed by:** Kaeden R. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Tekmetric?** As an independent auto dealer that services our own vehicles (before they hit the lot for sale) primarily and occasionally does outside (retail customer) work, Tekmetric has provided us with all of the tools necessary to properly keep track and manage our shop. As our operation has grown, so has our need for a GOOD SMS that helps me as a manager keep track of what's going on in the shop. The software is easy enough to use that I can even allow our technicians to do 75% of the R.O. management from creating the R.O., creating job lines, to ordering parts and taking payment. In addition to that, the software also provides the depth in information and tools that I need as a manager to make sure everything is running smoothly as it should. Tekmetric has integrated flawlessly with all of the services we already used and their onboarding team made all of the setup a breeze. The one thing I can say stands out to me the most about Tekmetric and has easily become my favorite "feature" is that with all of the integrations available, you can practically run your entire shop from one web-page. There's no need to have a million different tabs open with a million different websites and logins all trying to do the same thing -- you can just do it all through Tekmetric. **What do you dislike about Tekmetric?** I don't see any direct downsides to using Tekmetric. Coming from ShopBoss, Tekmetric has a lot more depth when it comes to features and reporting versus ShopBoss and the integrations within Tekmetric make all the other SMS look outdated. **What problems is Tekmetric solving and how is that benefiting you?** Using Tekmetrics integrations and detailed reporting, we've been able to push really hard into the "retail work" side of our business without allowing the "internal" side of our business to suffer. **Official Response from Benjamin Johnson:** > Hi Kaeden, Thank you so much for the kind review! We are glad to hear that Tekmetric is making your life easier and helping you run your shop more efficiently. Also, we have a referral program on our website if you would like to share Tekmetric with your connections. Thanks for being part of our community! ### 27. The one company that actually listens to feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Justin S. | Strategic Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Tekmetric?** I love the fact that the software engineers take time to schedule a meeting with me, putting my input to work in the program. Tekmetric is the 1 program that we use that is constantly evolving to put out a better product. **What do you dislike about Tekmetric?** The technician time management feature is lacking. There is no way to track E time (non productive time). **What problems is Tekmetric solving and how is that benefiting you?** they are working to make a better digital vehicle inspection. What our customers see is always going to be the most important part. **Official Response from Benjamin Johnson:** > Hi Justin, Thank you for the great review! We always appreciate constructive feedback as we look to evolve and better our product. Thanks for being part of the Tekmetric community! ### 28. Game Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Tekmetric?** Absolutely everything! This system is a total game changer. **What do you dislike about Tekmetric?** It is a bit pricey but well worth it. Hopefully they will reduce the rates. **What problems is Tekmetric solving and how is that benefiting you?** It solves the problem of time lost in writing estimates, invoices, etc. It also solves simple punctuation issues in the writing of these forms. **Official Response from Liz Perkins:** > Thank you for the kind words! We’re happy to hear that Tekmetric is making estimate writing easier. Let us know if there’s anything else we can do to make your experience even better! ### 29. A New Era in Shop Managment **Rating:** 5.0/5.0 stars **Reviewed by:** Conley W. | Service Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2025 **What do you like best about Tekmetric?** What I like best about Tekmetric, is how the updates to the system, constantly improve the capabilities, and ease of doing day to day business. Its makes it so easy to manage incoming and out going parts management. The point of Sale process, being able to test or email a payment link. The list goes on.------Did I mention they have an app now, that has taken the check in process to a whole new level. **What do you dislike about Tekmetric?** That this didn't come out 20 years ago, to make my life easier. **What problems is Tekmetric solving and how is that benefiting you?** The check in process, was difficult for me, running out to the car, running back in adding information, now that the app is out, its one trip out, to take pictures, capture all information. **Official Response from Liz Perkins:** > Thank you for the review! We're so glad you're loving the constant updates and that the new app has streamlined your check-in process. We only wish we could have gotten it to you 20 years sooner, too! We truly appreciate you being a part of the Tekmetric community. ### 30. Easy, adaptable, and smart. **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew M. | Shop Foreman, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Tekmetric?** Tekmetric has an intuitive layout that is customizable to the individual's needs. The information is well laid out and easy to access. The inspection reports are the key factor when it comes to increasing close ratio, the ability to upload pictures or videos and the presentation to the customer makes all the difference. **What do you dislike about Tekmetric?** Communication between colleagues would be nice, something similar to the messaging system for the customers. Being able to communicate over text between front and back is crucial to time saving and getting ahead of issues before they affect bottom line. **What problems is Tekmetric solving and how is that benefiting you?** We use Tekmetric as a tool to increase customer awareness of the important needs of their vehicle. It's more informative than a conversation and makes it easier for the technician to communicate directly to the customer without a face to face interaction. **Official Response from Liz Perkins:** > Thanks for the fantastic review! We're excited that you love Tekmetric's intuitive layout and find our inspection reports (with photos/videos) key to your success and customer communication. I've passed along your idea for an internal team communication feature to the team. We appreciate hearing what our customers are looking for so we can improve! Thanks again for sharing how Tekmetric has benefitted your shop! ### 31. Best Shop Program in 15 years **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2025 **What do you like best about Tekmetric?** Absolutely one of the best all-in-one shop programs out there. Almost everything ive thought that would come in handy this program has. The ability the send over customer inspection reports with detailed videos/pictures as well as giving descriptions of what they're looking at. 2 way texting with customs. Approvals via cell phone links. Its awesome. **What do you dislike about Tekmetric?** Cost. Its a bit on the pricey side. I wish it was cheaper. I have the top tier & am paying right around $430.00 a month. A bit steep. It does offer a lot but regardless I wish it was a tad cheaper. Sub $400 at least. That's one of my only gripes with the program. **What problems is Tekmetric solving and how is that benefiting you?** Ease of use. Being able to contact multiple customers at the same time via text message while sending estimates, inspections is extremely helpful. Getting multiple approvals at a time without ever having to pick up a phone. **Official Response from Benjamin Johnson:** > Thank you for your review and feedback! We are glad to hear that DVIs and 2-way texting has been helpful for your shop. We also appreciate your feedback as we always want our product to be competitive in terms of features and pricing. Thank you for being part of the Tekmetric community! ### 32. Went from Shopware to Tekmetric **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin D. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Tekmetric?** Tekmetric has made everything in the shop easier. From selling work using DVI inspections, 2 way text messaging, and clear work descriptions, everything works so much better than other software I have used in the past. Also the fact that it is continuously being upgraded based on real life recommendations is huge! The program integration with my parts suppliers is seamless. Getting the technicians to easily implement the paperless system has been nice and the customer support is fantastic. Features such as the parts hub get used quite frequently as well. **What do you dislike about Tekmetric?** The only gripe I have with Tekmetric is that I cannot figure out how to get the customer concerns to print onto the estimate or invoice. I add them as notes on line items. Otherwise, I have no complaints. **What problems is Tekmetric solving and how is that benefiting you?** Keeping track of cars and tickets as they come in and out of the shop. Ordering parts and estimating service **Official Response from Benjamin Johnson:** > Hi Benjamin (great name). Thank you for your review and feedback! We love to hear it when customers are finding Tekmetric easy to use and helpful for running their shop. Thank you for your feedback as well. Feel free to reach out to our support team and they will be happy to assist you. Thank you for being part of the Tekmetric community. ### 33. Packed with Features and Effortless to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Tekmetric?** Ease of use. Regular feature updates. Lots of built in features and integrations **What do you dislike about Tekmetric?** There are still some features that it doesn't have that other software does have. Being able to take deposits on a customers account instead of an RO. Built in chat. All parts should show up in the inventory list and sales statistics should be logged. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric makes writing a repair order quick and painless. Using the mobile app to scan vin numbers or license plate avoids needless typing and mistakes. **Official Response from Emma Nordquist:** > Thank you for sharing this feedback. We’re glad to hear that Tekmetric’s ease of use, consistent updates, and built-in features help make your workflow more efficient, especially when creating repair orders and using the mobile app to simplify vehicle intake. We also appreciate you outlining the features you’d like to see added—your notes on deposits, integrated chat, and expanded inventory visibility are valuable, and we’ll continue working to strengthen the platform in those areas. We’re here to support you and ensure Tekmetric remains a dependable part of your day-to-day operations. ### 34. Exceptionally User-Friendly and Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Hollie S. | Lot technician,service advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Tekmetric?** It is very user friendly. It doesn't lag like it used to when I first started. **What do you dislike about Tekmetric?** Sometimes it's difficult to navigate through. **What problems is Tekmetric solving and how is that benefiting you?** Helps me keep track of where I was when editing tickets. **Official Response from Emma Nordquist:** > Hi Hollie! We're glad to her that you appreciate how user-friendly Tekmetric is! It's great that it's helping you to keep track of tickets, too. If you ever run into navigation issues, we're here to help. Check out our Help Center: https://support.tekmetric.com/hc/en-us or simply give us a call: 832.787.0900. ### 35. Ease of Use with Room for Integration Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan R. **Reviewed Date:** January 02, 2026 **What do you like best about Tekmetric?** I like Tekmetric for its ease of use and the amount of tools available at your disposal from one screen. The initial setup was very easy, which was a big plus for our team. **What do you dislike about Tekmetric?** Integration with other platforms like Identifix or AllDATA could be improved. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric helps organize my automotive shop, making it easier to manage tasks. **Official Response from Emma Nordquist:** > Thanks for your review, Bryan! We’re glad Tekmetric’s ease of use, all-in-one tools, and smooth setup have helped keep your shop organized. We also hear your feedback around deeper integrations with Identifix and AllData—it helps us continue building a system your team can rely on every day. ### 36. Best Shop Management **Rating:** 5.0/5.0 stars **Reviewed by:** LORI I. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Tekmetric?** Tekmetric has so many integrations. That whatever your need in your shop program it is easy to obtain. Being able to text estimates and invoice to customers has been very valuable. They can review their estimate and approve online. Once send invoice they can also pay online Not only do I love Tekmetric but my customers love it also. Easy to navigate the system even a novice will pick up the system. Estimates are quick and easy with being able to pull multiple labor and parts references at once. **What do you dislike about Tekmetric?** I do not like that if i order a part and only need half of it. I am not able to bill it out at .5. I have to go return part then rebill. **What problems is Tekmetric solving and how is that benefiting you?** After hour picks and paying invoice. Being able to text invoice and customer can pay online. Help so much for people who need to pick up after hours **Official Response from Liz Perkins:** > Thank you so much for your review! We're happy to hear that Tekmetric is helping your shop run smoothly and that your customers love it too. We appreciate your feedback on the parts billing, and we'll pass it on to the team for future improvements. ### 37. Useful and well organized **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua C. | Porter/apprentice, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Tekmetric?** I really enjoy using Tekmetric, it makes it very easy to see what needs to be done on a vehicle and what issues it has. Additionally, the jobs you can add make it easy to list out job procedures for customers. **What do you dislike about Tekmetric?** It can be a little confusing to learn where everything is, and if you do not have access to a certain part then it can also cause some issues. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric is helping keep our shop organized and provides a good online platform to document inspections and vehicle issues. **Official Response from Benjamin Johnson:** > Hi Joshua - Thank you for your review and feedback! We are glad to hear that you are enjoying using Tekmetric. Always feel free to contact us if you have any questions. Thanks for being part of the Tekmetric community! ### 38. Best auto repair shop point of sale software **Rating:** 5.0/5.0 stars **Reviewed by:** Henry V. | Owner Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2025 **What do you like best about Tekmetric?** The ease of use. The ability to connect with multiple add ons and use the software to help enhance business **What do you dislike about Tekmetric?** The cost is pretty high but valuable for what it does for the business **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric is solving how to make auto repair shops function better **Official Response from Emma Nordquist:** > Hi Henry, thank you for the feedback. It’s great to hear that Tekmetric’s ease of use and integrations help you strengthen your business. We’re glad the system is valuable to the way your team operates day to day. ### 39. Tekmetric has been a good upgrade **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Tekmetric?** Customer service has always been fast and I like that they are always improving the system and even in the last 6 months the system has greatly improved. I like the ease and the ability to be more transparent with my customers with detailed inspections and photos. **What do you dislike about Tekmetric?** Some of my techs are frustrated that we cant clock out of jobs by clocking out of the whole system. **What problems is Tekmetric solving and how is that benefiting you?** Its helping me solve the issue of transparency and giving me better more detailed reports. **Official Response from Benjamin Johnson:** > Thank you for your review and feedback! We are happy to hear that Tekmetric is easy for you to use and implement into your shop. We also appreciate your feedback and will pass this along to our team. Feel free to reach out to our support team if you need immediate assistance. ### 40. Awesome System **Rating:** 5.0/5.0 stars **Reviewed by:** Yarimil V. | Parts Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Tekmetric?** I love the continuous updates that allow easier use of program. Some find it confusing, but the training definitely helped a ton! **What do you dislike about Tekmetric?** For those not as familiar with computer programs, it does take some getting use to. **What problems is Tekmetric solving and how is that benefiting you?** Workflow for the technicians. Ease of ordering parts. **Official Response from Benjamin Johnson:** > Hi Yarimil, Thank you for your review! We are glad to hear that you are enjoying the recent updates. Thanks for being part of the Tekmetric community! ### 41. Easy to use and get around **Rating:** 5.0/5.0 stars **Reviewed by:** Matt S. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Tekmetric?** How easy it is to use. When it comes to canned jobs and almost any labor it is super easy and takes a lot of stress away. Until you get a car that is to old for the system and then it makes it harder. **What do you dislike about Tekmetric?** That there are so many makes and models of cars in the system but yet we can not get labor and certain things for older cars. **What problems is Tekmetric solving and how is that benefiting you?** I do not know of any problems that they are solving?? **Official Response from Benjamin Johnson:** > Hi Matt - Thank you for taking the time to leave us a review. We are happy to hear that Tekmetric is taking some stress away for your shop. We also appreciate your feedback and will be passing this along to our team. You can also submit new feature requests using the link below. Thanks for being part of the Tekmetric community. ### 42. Intuitive and Easy to Use with Room for Improved Reports **Rating:** 5.0/5.0 stars **Reviewed by:** Paul F. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 01, 2026 **What do you like best about Tekmetric?** I find Tekmetric pretty intuitive to use, which makes it easy to learn. **What do you dislike about Tekmetric?** There are some reports that could be better. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric to write estimates, keep track of jobs, and manage payroll. It helps me understand work done over specific periods and track overall business activity. **Official Response from Emma Nordquist:** > We’re glad Tekmetric has been intuitive and easy to learn while supporting your estimates, job tracking, and payroll, Paul. We appreciate your feedback on reporting and the time you took to share it. Thank you for being part of the Tekmetric community and trusting us to support your work! ### 43. Effortless to Use with Constant Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Tekmetric?** The ease of use and the contestant improvement and updates **What do you dislike about Tekmetric?** I really can't think of anything at the moment. **What problems is Tekmetric solving and how is that benefiting you?** it is making my business more streamline and improving the over all customer experience **Official Response from Emma Nordquist:** > Thanks for your review, Joshua! We love hearing how Tekmetric is helping improve your customer experience and streamlining operations. We appreciate you being part of our community! ### 44. Highly recommend- love a cloud based system!! **Rating:** 5.0/5.0 stars **Reviewed by:** Gavin G. | OWNER / PARTNER, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Tekmetric?** EASE OF USE CLOUD BASED LOTS OF AWESOME FEATURES TEXT TO PAY IS GREAT CAN SEND VIDEOS AND PICTURES JOB DASH BOARD IS VERY EASY TO READ INTEGRATIONS **What do you dislike about Tekmetric?** HIGHER COST CALENDER NEEDS SIMPLE TWEAKS ADDED NOT ABLE TO TRANSFER OVER SALES HISTORY (ALL CUSTOMERS STARTED AT ZERO) NEED TO BE ABLE TO SET APPOINTMENTS ON PHONE OR TABLET APP **What problems is Tekmetric solving and how is that benefiting you?** NONE CURRENTLY **Official Response from Benjamin Johnson:** > Hi Gavin, Thank you for leaving us a review! We are glad to hear that you are enjoying numerous Tekmetric features. We also appreciate your feedback as we are always looking to improve. Thanks for being part of the Tekmetric community! ### 45. Leading Standard in Automotive Software **Rating:** 5.0/5.0 stars **Reviewed by:** Dillon H. | Foreman, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2025 **What do you like best about Tekmetric?** Tekmetric has become a leading standard because it's a web browser software, can be access anywhere with internet. The integration of ProDemand labor, parts tech, OEC repair link makes building a ticket so easy. The digital inspections are built into Tekmetric, and transfer right into the estimate. The inspections app allows you to take pictures with your high quality camera on your phones, use speech to text, then it's all imparted to the ticket instantly. Tekmetric was easy to implement in the shop because it is easy to use, and easy to learn. We use Tekmetric every day, I am the foreman of the shop and all the technicians use it, and it has made the shop more efficient. When you have a problem customer service is always there to fix it. If you have an idea they take that into consideration to update the system and make it even more user friendly. **What do you dislike about Tekmetric?** I do wish that Tekmetric had a direct integration with ProDemand service manual so you didn't have to copy the vin and open ProDemand in browser then paste in the VIN. **What problems is Tekmetric solving and how is that benefiting you?** The biggest problem was we were only able to use it at the shop. Now we can access it anywhere. The reports also allow the book keeper to easily pull it all and import. **Official Response from Liz Perkins:** > Thank you for your detailed review! We're thrilled to hear that Tekmetric has made your shop more efficient and that you find it easy to use. We appreciate your note about integrating with ProDemand's service manual. Your feedback helps us improve, and will share it with our team! ### 46. Saves Time and Improves Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Robert J. | Service Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Tekmetric?** T-Met has it all in one place! I used to use 3 site to accomplish every ticket, now i use one. **What do you dislike about Tekmetric?** As of yet, I see no down side to using T-Met. Learning the system was really straight forward, and using it is smooth; everything I need is in one place. **What problems is Tekmetric solving and how is that benefiting you?** It centralizes all the information I need to write a service order; no more jumping from sit to site hoping I can find the right information. **Official Response from Benjamin Johnson:** > Hi Robert - Thank you for your review and feedback! We love that you can run your shop from one place. Have you thought about joining the Tekmetric Champions Club? Link below. ### 47. Easy and owner friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Brandy B. | Service advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Tekmetric?** What I appreciate most about Tekmetric is how easy it is to use. **What do you dislike about Tekmetric?** The software offers a wide range of features, which means it takes some time to learn how to use all of them. **What problems is Tekmetric solving and how is that benefiting you?** I switched from Napatracs, and I have to say, the difference is remarkable. **Official Response from Benjamin Johnson:** > Hi Brandy, Thank you for leaving us a review! We are glad to hear that you are finding Tekmetric easy to use. Thanks for being part of the Tekmetric community! ### 48. Tekmetric creates ease and transparency **Rating:** 5.0/5.0 stars **Reviewed by:** Josh M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Tekmetric?** The things I find most beneficial about Tecmetric are the ability to access the system from anywhere, the transparency of being able to send pictures and videos to customers, and their ability to approve and decline work over text message or email **What do you dislike about Tekmetric?** I haven’t found much that I’m not happy with **What problems is Tekmetric solving and how is that benefiting you?** Makes it easy to order parts and communicate with customer and quickly build estimates **Official Response from Benjamin Johnson:** > Hi Josh - Thank you for your review! We are glad to hear that a cloud-based software was the right answer for your shop. Always feel free to reach out if you have any questions or new feature suggestions. Thanks for being part of the Tekmetric community. ### 49. Best program on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Tekmetric?** very easy layout and lots of helpful tools **What do you dislike about Tekmetric?** finding waiting times with parts suppliers thru tekmetric **What problems is Tekmetric solving and how is that benefiting you?** Tek metric adds new updates periodically to improve efficiency and time management **Official Response from Emma Nordquist:** > Thanks for taking the time to share your review! We’re glad the clean layout and helpful tools are making Tekmetric easy to work with day to day in your shop! ### 50. Easy to Use with Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Tekmetric?** Ease of use. Integrations make it very user friendly **What do you dislike about Tekmetric?** I can't think of anything I don't like about tekmetric **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric helps keep everything in one place **Official Response from Emma Nordquist:** > We appreciate your review and love hearing how seamless and user friendly Tekmetric is for you and your shop! ## Tekmetric Discussions - [What is Tekmetric used for?](https://www.g2.com/discussions/what-is-tekmetric-used-for) - 1 comment - [View Tekmetric pricing details and edition comparison](https://www.g2.com/products/tekmetric/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+09%3A36%3A02+-0500&secure%5Bsession_id%5D=9b933592-7d63-4a5c-8844-32a868237439&secure%5Btoken%5D=4aa7b436ce1031c1125aeb59b60a2bb78c6994184815aae1ac3c7d117ec97501&format=llm_user) ## Tekmetric Integrations - [Alldata](https://www.g2.com/products/alldata/reviews) - [All in One Success Platform](https://www.g2.com/products/all-in-one-success-platform/reviews) - [AutoFlow](https://www.g2.com/products/autoflow-autoflow/reviews) - [AutoVitals](https://www.g2.com/products/autovitals/reviews) - [Back Office](https://www.g2.com/products/buyers-edge-platform-back-office/reviews) - [Back Office](https://www.g2.com/products/back-office/reviews) - [Clover](https://www.g2.com/products/clover/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Mitchell 1 Automotive Repair](https://www.g2.com/products/mitchell-1-automotive-repair/reviews) - [Mitchell Cloud Estimating](https://www.g2.com/products/mitchell-cloud-estimating/reviews) - [Nexpart eCommerce](https://www.g2.com/products/nexpart-ecommerce/reviews) - [PartsTech](https://www.g2.com/products/partstech-partstech/reviews) - [Pitcrew AI](https://www.g2.com/products/pitcrew-ai/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [RepairLink](https://www.g2.com/products/repairlink/reviews) - [Shopgenie](https://www.g2.com/products/shopgenie/reviews) - [ShoppinGenie](https://www.g2.com/products/shoppingenie/reviews) - [Speed Dial 2](https://www.g2.com/products/speed-dial-2/reviews) ## Tekmetric Features **Operations Management - Auto Shop Management** - Appointment Scheduling - Inventory Management - Task Management - Digital Vehicle Inspection (DVI) - Employee Management **Customer Relationship Management - Auto Shop Management** - Automated Reminders - Marketing - CRM **Financial Management - Auto Shop Management** - Reports and Analytics - Billing and Invoicing - Estimating ## Top Tekmetric Alternatives - [AutoLeap](https://www.g2.com/products/autoleap/reviews) - 4.8/5.0 (742 reviews) - [Shopmonkey](https://www.g2.com/products/shopmonkey/reviews) - 4.6/5.0 (410 reviews) - [Shop-Ware](https://www.g2.com/products/shop-ware/reviews) - 4.9/5.0 (40 reviews)