# Shopmonkey vs Tekmetric Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Tekmetric excels in user experience, with a high satisfaction rating of 4.9. Users appreciate its cloud-based functionality, allowing them to manage their shops seamlessly from both mobile and desktop, which enhances productivity and work-life balance.
- **Users say** that Shopmonkey provides a clear layout for scheduling and managing appointments, making it a go-to for many shop owners. However, some users feel it lacks the comprehensive features that Tekmetric offers, particularly in areas like inventory management and digital vehicle inspections.
- **Reviewers mention** that Tekmetric's customer support is notably responsive and helpful, with users highlighting quick answers to queries. This level of support contributes to a smoother onboarding experience, which is crucial for new users looking to implement the software effectively.
- **According to verified reviews** , Shopmonkey shines in its ability to facilitate customer communication, particularly through text messaging and easy invoice explanations. This feature is appreciated by users who value direct interaction with their clients, although it may not be as robust as Tekmetric's overall feature set.
- **G2 reviewers highlight** that Tekmetric's all-inclusive platform is user-friendly and visually appealing, making it easy for new users to navigate. This ease of use is a significant advantage for shops looking to minimize training time and maximize efficiency.
- **Users report** that while Shopmonkey is effective for basic shop management tasks, it may not meet the advanced needs of all users, particularly in areas like reporting and analytics. Tekmetric, on the other hand, offers more comprehensive tools that help users gain deeper insights into their operations.



---
## Frequently Asked Questions

### What is the difference between Tekmetric vs Shopmonkey?

Tekmetric stands out from Shopmonkey with higher reviewer ratings, stronger support, and a greater emphasis on ease of use and setup.

| [Tekmetric](https://www.g2.com/products/tekmetric/reviews) | [Shopmonkey](https://www.g2.com/products/shopmonkey/reviews) |
| --- | --- |
| 4.9/5 (496 reviews) | 4.6/5 (410 reviews) |
| Small-Business | Small-Business |
| 9.4 | 8.9 |
| 9.5 | 8.9 |
| Ease of Use (135 all-time mentions) | Ease of Use (17 all-time mentions) |



### How do the pricing models of Tekmetric and Shopmonkey compare?

Tekmetric is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Shopmonkey.

- **Tekmetric:** Reviewers describe Tekmetric as competitively priced for the features offered, with several noting the return on investment and cost savings from consolidating multiple tools.
- **Shopmonkey:** Recent reviews mention Shopmonkey as cost effective for small shops, but some note that adding users increases the monthly bill and that it can be expensive for limited feature use.
- **Switching reasons:** Several reviewers switched from Shopmonkey to Tekmetric citing improved cohesion, reporting functionality, and overall value.



### What are the best alternatives to Tekmetric and Shopmonkey?

The top three alternatives to Tekmetric and Shopmonkey are AutoLeap, Shop-Ware, and Alldata.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Tekmetric](https://www.g2.com/products/tekmetric/reviews) | 4.9/5 (496 reviews) | Small-Business | Competitive for features offered | Ease of Use (135 all-time mentions) |
| [Shopmonkey](https://www.g2.com/products/shopmonkey/reviews) | 4.6/5 (410 reviews) | Small-Business | Cost effective for small shops | Ease of Use (17 all-time mentions) |
| [AutoLeap](https://www.g2.com/products/autoleap/reviews) | 4.8/5 (750 reviews) | Small-Business | — | Comprehensive feature set |
| [Shop-Ware](https://www.g2.com/products/shop-ware/reviews) | 4.9/5 (41 reviews) | — | — | User-friendly interface |
| [Alldata](https://www.g2.com/products/alldata/reviews) | 4.1/5 (24 reviews) | — | — | Repair information database |



### Which Auto Shop Management features should I prioritize when comparing Tekmetric and Shopmonkey?

Buyers comparing Tekmetric and Shopmonkey should prioritize ease of use, customer support, integrations, reporting, and workflow management.

- **Ease of Use:** Tekmetric (135 all-time mentions), Shopmonkey (17 all-time mentions)
- **Customer Support:** Tekmetric (44 all-time mentions), Shopmonkey (9 all-time mentions)
- **Integrations:** Tekmetric (PartsTech, 15 all-time mentions), Shopmonkey (QuickBooks Online, 2 all-time mentions)
- **Reporting:** Tekmetric (21 all-time mentions), Shopmonkey (recent reviews cite reporting as a valued feature)
- **Workflow Management:** Tekmetric (20 all-time mentions), Shopmonkey (recent reviews highlight workflow and scheduling tools)



### What are the pros and cons of Tekmetric vs Shopmonkey?

Tekmetric's headline strength is ease of use and support, while Shopmonkey is praised for communication and organization.

- **Tekmetric strengths:** Ease of Use (135 all-time mentions), Features (51), Customer Support (44), Setup Ease (37), Time-saving (35), Efficiency Improvement (34), Reporting (21), Workflow Streamlining (20)
- **Tekmetric trade-offs:** Some reviewers desire more direct third-party integrations and deeper custom reporting filters; a few mention repetitive steps for returns and limited customization in Back Office integration.
- **Shopmonkey strengths:** Ease of Use (17 all-time mentions), Communication (12), Customer Support (9), Organization System (5), Setup Ease (6), Integrations (5), Invoicing (5)
- **Shopmonkey trade-offs:** Limited Functionality (8), Missing Features (8), Parts Management (7), Slow Performance (7), Technical Issues (5), Inventory Management (5), System Instability (4)



### Is Tekmetric or Shopmonkey better for small businesses?

Tekmetric is the better fit for small businesses, with a higher small-business segment share and stronger small-business reviewer sentiment.

- **Tekmetric:** Small-Business is the largest segment, with reviewers consistently highlighting ease of use, quick setup, and strong support for small shop operations.
- **Shopmonkey:** Small-Business is also the largest segment, with reviewers noting ease of use and value for small oil change and family shops, but some mention higher costs as user count increases.



### Which Auto Shop Management platform has better integrations?

Tekmetric is favored for integrations, with more reviewer-cited integrations and higher mention counts than Shopmonkey.

- **Tekmetric:** PartsTech (15 all-time mentions), Back Office (4 all-time mentions)
- **Shopmonkey:** QuickBooks Online (2 all-time mentions)



### How do Tekmetric and Shopmonkey compare on customer support?

Tekmetric outperforms Shopmonkey on Quality of Support by a margin of 0.6 points, a material difference.

- **Tekmetric:** Reviewers consistently praise responsive, helpful, and attentive support, with 44 all-time mentions for customer support and a Quality of Support score of 9.5.
- **Shopmonkey:** Reviewers note helpful support in many cases, but also cite slow response times and unresolved issues, with a Quality of Support score of 8.9 and 9 all-time mentions for customer support.



### Which is easier to implement, Tekmetric or Shopmonkey?

Tekmetric and Shopmonkey are close on Ease of Setup, with Tekmetric scoring 9.4 and Shopmonkey 8.9, a difference below the materiality threshold.

- **Tekmetric:** Reviewers highlight quick and simple setup, often completed in under 15 minutes, and frequent mention of easy onboarding for new staff.
- **Shopmonkey:** Reviewers describe setup as easy for most, with some noting that initial configuration and inventory setup can take longer, especially after major updates.



### Which product has better Marketing?

Tekmetric is stronger on Marketing, the most frequently mentioned feature across both products' reviews.

- **Tekmetric:** Marketing is cited as a key feature in recent reviews, with built-in tools for text and email campaigns, customer follow-up, and review requests; reviewers highlight the impact on customer engagement and business growth.
- **Shopmonkey:** Marketing is not cited as a top feature in recent reviews, and there are no all-time mention counts or dimension scores supporting marketing as a core strength.



| | Shopmonkey | Tekmetric | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.9 out of 5 | 
| **Total Reviews** | 410 | 508 | 
| **Largest Market Segment** | Small-Business (97.6% of reviews) | Small-Business (93.7% of reviews) | 
| **Entry Level Price** | $239.00 3 User Licenses Per Month | $179.00 Per Month | 

---
## Top Pros & Cons

### Shopmonkey

Pros:
- Ease of Use (17 reviews)
- Communication (12 reviews)

Cons:
- Limited Functionality (8 reviews)
- Missing Features (8 reviews)

### Tekmetric

Pros:
- Ease of Use (122 reviews)
- Integrations (48 reviews)

Cons:
- Missing Features (24 reviews)
- Parts Management (20 reviews)

---
## Ratings Comparison
| Rating | Shopmonkey | Tekmetric | 
|---|---|---|
  | **Meets Requirements** | 8.6 (357 reviews) | 9.2 (417 reviews) | 
  | **Ease of Use** | 8.9 (362 reviews) | 9.4 (430 reviews) | 
  | **Ease of Setup** | 8.9 (272 reviews) | 9.4 (345 reviews) | 
  | **Ease of Admin** | 9.1 (250 reviews) | 9.5 (200 reviews) | 
  | **Quality of Support** | 8.9 (348 reviews) | 9.5 (404 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (248 reviews) | 9.8 (202 reviews) | 
  | **Product Direction (% positive)** | 9.2 (354 reviews) | 9.8 (411 reviews) | 

---
## Pricing

### Shopmonkey

#### Entry-Level Pricing

Plan: Basic

Price: $239.00 3 User Licenses Per Month

Description: Includes the basics and more:

Key Features:
- Unlimited Quotes & Invoices
- Two-way SMS & Email
- Reports

[Browse all 4 editions](https://www.g2.com/products/shopmonkey/pricing)

#### Free Trial

No

### Tekmetric

#### Entry-Level Pricing

Plan: Start

Price: $179.00 Per Month

Description: Unlimited users, unlimited RO's, unlimited support, no hidden fees.
‍
Choose flexible month-to-month billing or a discounted annual plan. No long-term contracts required.

Key Features:
- Unlimited Users
- Unlimited RO's
- Unlimited Digital Vehicle Inspections

[Browse all 4 editions](https://www.g2.com/products/tekmetric/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Auto Repair

| Product | Score | Reviews |
|---|---|---|
| **Shopmonkey** | N/A | N/A |
| **Tekmetric** | N/A | N/A |

#### Additional Functionality

| Feature | Shopmonkey | Tekmetric | 
|---|---|---|
| **Parts Management** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Repair Tracking** | Not enough data | Not enough data | 
| **Invoice Management** | Not enough data | Not enough data | 
| **Appointment Management** | Not enough data | Not enough data | 
| **Accounting** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Vehicle Tracking** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Work Order Management** | Not enough data | Not enough data | 
| **Transaction History** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Inspection Management** | Not enough data | Not enough data | 
| **Inventory Control** | Not enough data | Not enough data | 
| **Job Costing** | Not enough data | Not enough data | 
| **Order Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Employee Time Clock** | Not enough data | Not enough data | 
| **VIN Decoder** | Not enough data | Not enough data | 
| **Purchase Order Management** | Not enough data | Not enough data | 
| **Labor Rates** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Payroll Management** | Not enough data | Not enough data | 
| **Gift Card Management** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **QuickBooks Integration** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Cost Tracking** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | 
| **Marketing Management** | Not enough data | Not enough data | 
| **Appointment Scheduling** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Point of Sale (POS)** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Job Tracking** | Not enough data | Not enough data | 
| **Labor Cost Reporting** | Not enough data | Not enough data | 
| **VIN Lookup** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Vehicle Information** | Not enough data | Not enough data | 
| **Employee Scheduling** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Records Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Estimating** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

### Heavy-Duty Repair

| Product | Score | Reviews |
|---|---|---|
| **Shopmonkey** | 8.3/10 | 109 |
| **Tekmetric** | N/A | N/A |

#### Shop Management

| Feature | Shopmonkey | Tekmetric | 
|---|---|---|
| **Estimates and Invoicing** | 9.2 (107 reviews) | Not enough data | 
| **Parts Purchasing** | 7.5 (103 reviews) | Not enough data | 
| **Inventory Management** | 8.0 (101 reviews) | Not enough data | 
| **Service Orders** | 9.0 (106 reviews) | Not enough data | 
| **Labor Tracking** | 8.9 (102 reviews) | Not enough data | 

#### Technician Tools

| Feature | Shopmonkey | Tekmetric | 
|---|---|---|
| **Preventative Maintenance and Inspections** | 8.5 (105 reviews) | Not enough data | 
| **Task Alerts** | 8.4 (102 reviews) | Not enough data | 
| **Labor Times and Wire Diagrams** | 7.1 (102 reviews) | Not enough data | 

#### Customer Management

| Feature | Shopmonkey | Tekmetric | 
|---|---|---|
| **Repair Updates** | 8.6 (101 reviews) | Not enough data | 
| **Customer Portal** | Feature Not Available | Not enough data | 

### Auto Shop Management

| Product | Score | Reviews |
|---|---|---|
| **Shopmonkey** | 7.8/10 | 25 |
| **Tekmetric** | 8.7/10 | 233 |

#### Operations Management - Auto Shop Management

| Feature | Shopmonkey | Tekmetric | 
|---|---|---|
| **Appointment Scheduling** | 8.6 (23 reviews) | 9.1 (199 reviews) | 
| **Inventory Management** | 6.5 (22 reviews) | 8.4 (197 reviews) | 
| **Task Management** | 8.5 (23 reviews) | 9.3 (202 reviews) | 
| **Digital Vehicle Inspection (DVI)** | 8.0 (23 reviews) | 9.2 (197 reviews) | 
| **Employee Management** | 6.4 (22 reviews) | 8.8 (186 reviews) | 

#### Customer Relationship Management - Auto Shop Management

| Feature | Shopmonkey | Tekmetric | 
|---|---|---|
| **Automated Reminders** | 8.3 (21 reviews) | 7.4 (181 reviews) | 
| **Marketing** | 7.5 (21 reviews) | 7.2 (180 reviews) | 
| **CRM** | 8.0 (23 reviews) | 8.4 (192 reviews) | 

#### Financial Management - Auto Shop Management

| Feature | Shopmonkey | Tekmetric | 
|---|---|---|
| **Reports and Analytics** | 7.3 (22 reviews) | 9.2 (194 reviews) | 
| **Billing and Invoicing** | 8.1 (23 reviews) | 9.4 (194 reviews) | 
| **Estimating** | 9.0 (23 reviews) | 9.5 (204 reviews) | 

---
## Categories
**Shared Categories (2):** [Auto Repair Software](https://www.g2.com/categories/auto-repair), [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management)

**Unique to Shopmonkey (1):** [Heavy-Duty Repair Software](https://www.g2.com/categories/heavy-duty-repair)



---
## Reviewer Demographics

### By Company Size

| Segment | Shopmonkey | Tekmetric | 
|---|---|---|
| **Small-Business** | 97.6% | 93.7% | 
| **Mid-Market** | 2.2% | 5.9% | 
| **Enterprise** | 0.2% | 0.4% | 

### By Industry

#### Shopmonkey

- **Automotive:** 85.0%
- **Transportation/Trucking/Railroad:** 3.4%
- **Mechanical or Industrial Engineering:** 2.5%
- **Accounting:** 1.5%
- **Retail:** 1.2%
- **Recreational Facilities and Services:** 1.0%
- **Manufacturing:** 1.0%
- **Machinery:** 0.7%
- **Maritime:** 0.5%
- **Leisure, Travel & Tourism:** 0.5%
- **Other:** 2.7%

#### Tekmetric

- **Automotive:** 97.8%
- **Consumer Services:** 0.7%
- **Manufacturing:** 0.2%
- **Transportation/Trucking/Railroad:** 0.2%
- **Market Research:** 0.2%
- **Machinery:** 0.2%
- **Internet:** 0.2%
- **Higher Education:** 0.2%
- **Accounting:** 0.2%

---
## Alternatives

### Alternatives to Shopmonkey

- [Alldata](https://www.g2.com/products/alldata/reviews) — 4.1/5 stars (24 reviews)
- [AutoLeap](https://www.g2.com/products/autoleap/reviews) — 4.8/5 stars (765 reviews)
- [Shop-Ware](https://www.g2.com/products/shop-ware/reviews) — 4.9/5 stars (41 reviews)
- [Fullbay](https://www.g2.com/products/fullbay/reviews) — 4.8/5 stars (76 reviews)
- [ARI (Auto Repair Software)](https://www.g2.com/products/ari-auto-repair-software/reviews) — 4.6/5 stars (135 reviews)
- [Mitchell 1 Automotive Repair](https://www.g2.com/products/mitchell-1-automotive-repair/reviews) — 3.8/5 stars (21 reviews)
- [GaragePlug](https://www.g2.com/products/garageplug/reviews) — 4.9/5 stars (36 reviews)
- [AutoRepair Cloud](https://www.g2.com/products/autorepair-cloud/reviews) — 4.8/5 stars (101 reviews)
- [Identifix Direct-Hit](https://www.g2.com/products/identifix-direct-hit/reviews) — 4.3/5 stars (13 reviews)
- [ShopView- Heavy Duty Repair Shop Management](https://www.g2.com/products/shopview-heavy-duty-repair-shop-management/reviews) — 4.9/5 stars (43 reviews)

### Alternatives to Tekmetric

- [AutoLeap](https://www.g2.com/products/autoleap/reviews) — 4.8/5 stars (765 reviews)
- [Shop-Ware](https://www.g2.com/products/shop-ware/reviews) — 4.9/5 stars (41 reviews)
- [Alldata](https://www.g2.com/products/alldata/reviews) — 4.1/5 stars (24 reviews)
- [Fullbay](https://www.g2.com/products/fullbay/reviews) — 4.8/5 stars (76 reviews)
- [GaragePlug](https://www.g2.com/products/garageplug/reviews) — 4.9/5 stars (36 reviews)
- [Mitchell 1 Automotive Repair](https://www.g2.com/products/mitchell-1-automotive-repair/reviews) — 3.8/5 stars (21 reviews)
- [ARI (Auto Repair Software)](https://www.g2.com/products/ari-auto-repair-software/reviews) — 4.6/5 stars (135 reviews)
- [Identifix Direct-Hit](https://www.g2.com/products/identifix-direct-hit/reviews) — 4.3/5 stars (13 reviews)
- [AutoFluent](https://www.g2.com/products/autofluent/reviews) — 4.8/5 stars (10 reviews)
- [Shop Boss](https://www.g2.com/products/shop-boss/reviews) — 4.3/5 stars (3 reviews)

---
## Top Discussions

### Shopmonkey

- Title: [Fleet billing](https://www.g2.com/discussions/fleet-billing) — 1 comment, 1 upvote
  > **Top comment:** "Hi Chris, 

This is Jenn from the Success Team. I've reached out to your account manager who will contact you regarding your question. "
- Title: [How soon can we create custom lead request forms/work request forms? Also, when looking at the Line Item Report, can we see parts by their names instead of their descriptions?](https://www.g2.com/discussions/how-soon-can-we-create-custom-lead-request-forms-work-request-forms-also-when-looking-at-the-line-item-report-can-we-see-parts-by-their-names-instead-of-their-descriptions) — 1 comment, 2 upvotes
  > **Top comment:** "Hi Ivey! 

I'm Jenn with the Customer Success Team for Shopmonkey. Thanks for reaching out to us here on G2. We have an excellent support team standing by..."

### Tekmetric

- Title: [What is Tekmetric used for?](https://www.g2.com/discussions/what-is-tekmetric-used-for) — 1 comment
  > **Top comment:** "Mainly in auto body stores for parts ordering and customer information"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/shopmonkey-vs-tekmetric)