# Shopmonkey vs Tekmetric Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Tekmetric excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Shopmonkey. Users appreciate its comprehensive features, such as the ability to clearly separate parts, labor, and sublet costs, which simplifies revenue tracking and gross profit analysis.
- **Users say** that Tekmetric's ease of use is a standout feature, with many highlighting its intuitive interface that allows for efficient task management. One user noted, "I like the usability of the platform and the ability to build tickets with ease," which contributes to a smoother daily workflow.
- **According to verified reviews** , Shopmonkey is praised for its straightforward functionality and excellent customer support. Users find it convenient for entering data for vehicle inspections and appreciate the ability to communicate with customers directly from their profiles, making it a versatile tool for daily operations.
- **Reviewers mention** that while Tekmetric offers robust features for invoicing, estimating, and parts ordering, Shopmonkey shines in its user-friendly design, making it easy to navigate even for those who may not be tech-savvy. One user expressed satisfaction with its "ease of use" and helpful invoicing features.
- **G2 reviewers highlight** that Tekmetric's commitment to continuous improvement is evident, as it frequently updates its platform based on client feedback. This responsiveness to user needs is a significant advantage, as noted by a user who appreciates the regular updates that enhance functionality.
- **Users report** that while both platforms have similar entry-level pricing, Tekmetric's higher ratings in areas like inventory management and reporting analytics suggest it may provide more value for businesses looking for comprehensive management tools. One user emphasized the importance of these features in keeping their daily tasks organized.



| | Shopmonkey | Tekmetric | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.9 out of 5 | 
| **Total Reviews** | 410 | 483 | 
| **Largest Market Segment** | Small-Business (97.6% of reviews) | Small-Business (93.8% of reviews) | 
| **Entry Level Price** | $199.00 3 User Licenses Per Month | $179.00 Per Month | 

---
## Top Pros & Cons

### Shopmonkey

Pros:
- Ease of Use (17 reviews)
- Communication (12 reviews)

Cons:
- Limited Functionality (8 reviews)
- Missing Features (8 reviews)

### Tekmetric

Pros:
- Ease of Use (122 reviews)
- Integrations (48 reviews)

Cons:
- Missing Features (24 reviews)
- Parts Management (20 reviews)

---
## Ratings Comparison
| Rating | Shopmonkey | Tekmetric | 
|---|---|---|
  | **Meets Requirements** | 8.6 (357 reviews) | 9.2 (398 reviews) | 
  | **Ease of Use** | 8.9 (362 reviews) | 9.4 (411 reviews) | 
  | **Ease of Setup** | 8.9 (272 reviews) | 9.4 (326 reviews) | 
  | **Ease of Admin** | 9.1 (250 reviews) | 9.5 (188 reviews) | 
  | **Quality of Support** | 8.9 (348 reviews) | 9.5 (389 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (248 reviews) | 9.8 (190 reviews) | 
  | **Product Direction (% positive)** | 9.2 (354 reviews) | 9.8 (397 reviews) | 

---
## Pricing

### Shopmonkey

#### Entry-Level Pricing

Plan: Basic

Price: $199.00 3 User Licenses Per Month

Description: Includes the basics and more:

Key Features:
- Unlimited Quotes & Invoices
- Two-way SMS & Email
- Reports

[Browse all 4 editions](https://www.g2.com/products/shopmonkey/pricing)

#### Free Trial

No

### Tekmetric

#### Entry-Level Pricing

Plan: Start

Price: $179.00 Per Month

Description: Unlimited users, unlimited RO's, unlimited support, no hidden fees.
‍
Choose flexible month-to-month billing or a discounted annual plan. No long-term contracts required.

Key Features:
- Unlimited Users
- Unlimited RO's
- Unlimited Digital Vehicle Inspections

[Browse all 4 editions](https://www.g2.com/products/tekmetric/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Heavy-Duty Repair

| Product | Score | Reviews |
|---|---|---|
| **Shopmonkey** | 8.3/10 | 109 |
| **Tekmetric** | N/A | N/A |

#### Shop Management

| Feature | Shopmonkey | Tekmetric | 
|---|---|---|
| **Estimates and Invoicing** | 9.2 (107 reviews) | Not enough data | 
| **Parts Purchasing** | 7.5 (103 reviews) | Not enough data | 
| **Inventory Management** | 8.0 (101 reviews) | Not enough data | 
| **Service Orders** | 9.0 (106 reviews) | Not enough data | 
| **Labor Tracking** | 8.9 (102 reviews) | Not enough data | 

#### Technician Tools

| Feature | Shopmonkey | Tekmetric | 
|---|---|---|
| **Preventative Maintenance and Inspections** | 8.5 (105 reviews) | Not enough data | 
| **Task Alerts** | 8.4 (102 reviews) | Not enough data | 
| **Labor Times and Wire Diagrams** | 7.1 (102 reviews) | Not enough data | 

#### Customer Management

| Feature | Shopmonkey | Tekmetric | 
|---|---|---|
| **Repair Updates** | 8.6 (101 reviews) | Not enough data | 
| **Customer Portal** | Feature Not Available | Not enough data | 

### Auto Shop Management

| Product | Score | Reviews |
|---|---|---|
| **Shopmonkey** | 7.8/10 | 25 |
| **Tekmetric** | 8.7/10 | 215 |

#### Operations Management - Auto Shop Management

| Feature | Shopmonkey | Tekmetric | 
|---|---|---|
| **Appointment Scheduling** | 8.6 (23 reviews) | 9.0 (192 reviews) | 
| **Inventory Management** | 6.5 (22 reviews) | 8.4 (192 reviews) | 
| **Task Management** | 8.5 (23 reviews) | 9.3 (193 reviews) | 
| **Digital Vehicle Inspection (DVI)** | 8.0 (23 reviews) | 9.2 (192 reviews) | 
| **Employee Management** | 6.4 (22 reviews) | 8.8 (182 reviews) | 

#### Customer Relationship Management - Auto Shop Management

| Feature | Shopmonkey | Tekmetric | 
|---|---|---|
| **Automated Reminders** | 8.3 (21 reviews) | 7.4 (179 reviews) | 
| **Marketing** | 7.5 (21 reviews) | 7.0 (175 reviews) | 
| **CRM** | 8.0 (23 reviews) | 8.3 (187 reviews) | 

#### Financial Management - Auto Shop Management

| Feature | Shopmonkey | Tekmetric | 
|---|---|---|
| **Reports and Analytics** | 7.3 (22 reviews) | 9.1 (190 reviews) | 
| **Billing and Invoicing** | 8.1 (23 reviews) | 9.4 (190 reviews) | 
| **Estimating** | 9.0 (23 reviews) | 9.5 (198 reviews) | 

---
## Categories
**Shared Categories (2):** [Auto Repair Software](https://www.g2.com/categories/auto-repair), [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management)

**Unique to Shopmonkey (1):** [Heavy-Duty Repair Software](https://www.g2.com/categories/heavy-duty-repair)



---
## Reviewer Demographics

### By Company Size

| Segment | Shopmonkey | Tekmetric | 
|---|---|---|
| **Small-Business** | 97.6% | 93.8% | 
| **Mid-Market** | 2.2% | 5.8% | 
| **Enterprise** | 0.2% | 0.4% | 

### By Industry

#### Shopmonkey

- **Automotive:** 85.0%
- **Transportation/Trucking/Railroad:** 3.4%
- **Mechanical or Industrial Engineering:** 2.5%
- **Accounting:** 1.5%
- **Retail:** 1.2%
- **Recreational Facilities and Services:** 1.0%
- **Manufacturing:** 1.0%
- **Machinery:** 0.7%
- **Maritime:** 0.5%
- **Leisure, Travel & Tourism:** 0.5%
- **Other:** 2.7%

#### Tekmetric

- **Automotive:** 97.7%
- **Consumer Services:** 0.7%
- **Manufacturing:** 0.2%
- **Transportation/Trucking/Railroad:** 0.2%
- **Market Research:** 0.2%
- **Machinery:** 0.2%
- **Internet:** 0.2%
- **Higher Education:** 0.2%
- **Accounting:** 0.2%

---
## Alternatives

### Alternatives to Shopmonkey

- [Alldata](https://www.g2.com/products/alldata/reviews) — 4.1/5 stars (24 reviews)
- [AutoLeap](https://www.g2.com/products/autoleap/reviews) — 4.8/5 stars (732 reviews)
- [Shop-Ware](https://www.g2.com/products/shop-ware/reviews) — 4.9/5 stars (41 reviews)
- [Fullbay](https://www.g2.com/products/fullbay/reviews) — 4.8/5 stars (72 reviews)
- [Mitchell 1 Automotive Repair](https://www.g2.com/products/mitchell-1-automotive-repair/reviews) — 3.8/5 stars (21 reviews)
- [ARI (Auto Repair Software)](https://www.g2.com/products/ari-auto-repair-software/reviews) — 4.6/5 stars (120 reviews)
- [GaragePlug](https://www.g2.com/products/garageplug/reviews) — 4.9/5 stars (36 reviews)
- [AutoRepair Cloud](https://www.g2.com/products/autorepair-cloud/reviews) — 4.8/5 stars (101 reviews)
- [CCC ONE](https://www.g2.com/products/ccc-intelligent-solutions-ccc-one/reviews) — 4.7/5 stars (0 reviews)
- [identifix](https://www.g2.com/products/identifix/reviews) — 4.1/5 stars (6 reviews)

### Alternatives to Tekmetric

- [AutoLeap](https://www.g2.com/products/autoleap/reviews) — 4.8/5 stars (732 reviews)
- [Shop-Ware](https://www.g2.com/products/shop-ware/reviews) — 4.9/5 stars (41 reviews)
- [Alldata](https://www.g2.com/products/alldata/reviews) — 4.1/5 stars (24 reviews)
- [Fullbay](https://www.g2.com/products/fullbay/reviews) — 4.8/5 stars (72 reviews)
- [GaragePlug](https://www.g2.com/products/garageplug/reviews) — 4.9/5 stars (36 reviews)
- [Mitchell 1 Automotive Repair](https://www.g2.com/products/mitchell-1-automotive-repair/reviews) — 3.8/5 stars (21 reviews)
- [ARI (Auto Repair Software)](https://www.g2.com/products/ari-auto-repair-software/reviews) — 4.6/5 stars (120 reviews)
- [CCC ONE](https://www.g2.com/products/ccc-intelligent-solutions-ccc-one/reviews) — 4.7/5 stars (0 reviews)
- [AutoFluent](https://www.g2.com/products/autofluent/reviews) — 4.8/5 stars (10 reviews)
- [identifix](https://www.g2.com/products/identifix/reviews) — 4.1/5 stars (6 reviews)

---
## Top Discussions

### Shopmonkey

- Title: [Fleet billing](https://www.g2.com/discussions/fleet-billing) — 1 comment, 1 upvote
  > **Top comment:** "Hi Chris, 

This is Jenn from the Success Team. I've reached out to your account manager who will contact you regarding your question. "
- Title: [How soon can we create custom lead request forms/work request forms? Also, when looking at the Line Item Report, can we see parts by their names instead of their descriptions?](https://www.g2.com/discussions/how-soon-can-we-create-custom-lead-request-forms-work-request-forms-also-when-looking-at-the-line-item-report-can-we-see-parts-by-their-names-instead-of-their-descriptions) — 1 comment, 2 upvotes
  > **Top comment:** "Hi Ivey! 

I'm Jenn with the Customer Success Team for Shopmonkey. Thanks for reaching out to us here on G2. We have an excellent support team standing by..."

### Tekmetric

- Title: [What is Tekmetric used for?](https://www.g2.com/discussions/what-is-tekmetric-used-for) — 1 comment
  > **Top comment:** "Mainly in auto body stores for parts ordering and customer information"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/shopmonkey-vs-tekmetric)