# Synup Reviews **Vendor:** Synup **Category:** [Local Listing Management Software](https://www.g2.com/categories/local-listing-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 315 ## About Synup Synup is a local marketing platform built for agencies and resellers. Agencies use Synup to deliver listings, reputation, and social media management for thousands of client locations, build local SEO into their own products with the Synup API and MCP server, white-label every surface under their own brand, and run agency operations from the same platform they use to deliver client work. It replaces the fragmented stack that agencies typically cobble together to deliver local SEO at scale. Listings Management Sync business information across Google, Apple, Bing, Facebook, and every major listing platform. Bulk edits push across thousands of locations in a single action. Track listings indexing across every platform to confirm each client location is actually live in search, not just submitted. Most listing tools stop at confirming the push. Synup tracks whether the data is indexed and visible to searchers. Reputation Management Monitor reviews across Google, Facebook, and every major review site. Respond using AI-generated drafts that match each client's brand voice. Send review request campaigns over email and SMS to grow review velocity for every client location. Social Media Management Tool Schedule posts across Google Business Profile, Facebook, Instagram, and LinkedIn for hundreds of locations in one workflow. AI generates localized content per location so every post feels native to its market instead of looking like the same campaign copy-pasted everywhere. Local SEO Analytics Track local rankings, GBP performance, and review sentiment for every client location. Reporting runs across the full client portfolio without spreadsheet exports or stitching data between tools. Local SEO Tools API Build local SEO into your own product. Agencies, platforms, and SaaS companies use the Synup API to power listings sync, review management, and GBP automation inside their existing applications. Headless and built to scale across millions of locations. Synup MCP Server Connect Synup to Claude, ChatGPT, and any MCP-compatible AI assistant. Agencies use the MCP server to query listings, pull review data, and manage client locations through conversational AI workflows instead of clicking through dashboards. Included for existing customers. White-Label Everything Every Synup tool, dashboard, and client report can be fully white-labeled under your agency's brand. Custom domains, your logo, your colors, your client-facing experience. Your clients never know Synup is in the stack. Agency Operations Beyond the core local SEO tools, Synup gives agencies a full operating layer to run their business from one platform. Offer essential local SEO tools to all your SMB clients at no extra cost -Forecast churn risk using client health scores and usage patterns -Build a single source of truth for all client information, enriched with AI-powered fields -Capture and enrich leads instantly using AI-powered prospecting tools -Manage sales pipelines with custom stages for marketing services and retainers -Track tasks and deliverables across marketing campaigns -Create and send invoices directly from Synup and automate your billing workflows Synup is the operating system agencies run their local SEO business on. The core tools handle client delivery, the API and MCP server let agencies extend Synup into their own products, and the white-label layer keeps every surface under your brand from the first click to the final invoice. ## Synup Pros & Cons **What users like:** - Users find Synup to be remarkably **easy to use** , simplifying review management and enhancing local business visibility effortlessly. (90 reviews) - Users find Synup to be a **powerful, user-friendly tool** that simplifies online presence management and boosts visibility. (63 reviews) - Users value the **review management features** of Synup, enhancing their ability to monitor and respond to feedback effectively. (60 reviews) - Users commend Synup's **excellent customer support** , highlighting responsiveness and effective troubleshooting for their online business needs. (59 reviews) - Users value the **centralized management** of Synup, appreciating its effectiveness for multi-location business needs. (50 reviews) - Users value the **convenience** of Synup for managing social media, local listings, and enhancing outreach effortlessly. (50 reviews) - Efficiency (46 reviews) - Social Media Management (45 reviews) - Features (42 reviews) - Time-saving (42 reviews) **What users dislike:** - Users face a **steep learning curve** with Synup, though support and tutorials help ease the transition. (16 reviews) - Users note **feature limitations** in Synup, including unclear pricing and insufficient targeting options for specific needs. (12 reviews) - Users find Synup's interface has a **difficult learning curve** , making initial use challenging but manageable over time. (11 reviews) - Users experience some **confusion and minor issues** with scheduling and updates, impacting their overall satisfaction with Synup. (9 reviews) - Users report a **lack of features** in Synup, particularly in social media tools and targeted functionalities. (9 reviews) - Learning Difficulty (9 reviews) - Limited Features (7 reviews) - Not User-Friendly (7 reviews) - Social Media Integration (7 reviews) - Update Issues (7 reviews) ## Synup Reviews ### 1. Onboarding ⭐️⭐️⭐️⭐️⭐️ **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Synup?** Excellent customer service! Quick to respond, helpful, patient and thorough. My experience has been 5 stars from the first day I called. The onboarding call was by far the most informative and productive set up I have ever experienced. I would highly recommend Synup. The software is so easy to use I could teach my 13 year old to do it. **What do you dislike about Synup?** Nothing so far they are great! I don't anticipate anything that will change that. **What problems is Synup solving and how is that benefiting you?** Platform to nab angel all clients and allow clients to manage reviews. ### 2. SYNUP has gone above and beyond to develop solutions for any custom integrations we've needed. **Rating:** 5.0/5.0 stars **Reviewed by:** Laura F. | Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2023 **What do you like best about Synup?** The SYNUP team is extremely helpful. We meet at least once per week to stay on top of our ever-changing needs. My account reps truly go above and beyond to solve any issues that arise. **What do you dislike about Synup?** Honestly, I can't think of anything. I'm very satisfied with this vendor and pleased that after surveying so many in this space I chose to go with SYNUP as our vendor for directory listinsg and local search presence. **What problems is Synup solving and how is that benefiting you?** We have over 1000 listings with SYNUP, and that # changes on a weekly basis as we onboard and offboard locations. It's a massive undertaking to keep the data consistent and accurate and SYNUP handles that all for us. They've also built a custom integration to allow the reviews to flow through to our website. Additionally, the SYNUP team is always available to answer questions and help with any search-related issues. ### 3. Super convenient sending out review requests! **Rating:** 4.5/5.0 stars **Reviewed by:** PollyAnna S. | Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Synup?** Synup is convenient and easy to use. It's clear on how to use it. Simple access. **What do you dislike about Synup?** Sometimes the movement between sections can cause a lag. **What problems is Synup solving and how is that benefiting you?** Synup is helping us send out review requests. It causes our customers to leave great reviews on Google and bring better business! **Official Response from Madeleine Johnson:** > Hey PollyAnna, Thank you for your review! I'm happy to hear you've been killing the reputation management game with the help of Synup. Don't hesitate to reach out if you ever run into any issues! Happy to have you on board, Madeleine @ Synup ### 4. Help with Synup **Rating:** 5.0/5.0 stars **Reviewed by:** Don R. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about Synup?** I does what it says it will do and saves time **What do you dislike about Synup?** I haven't taken the time to use all the services offered by Syup. So what I dislike is my lack of time to learn how I can benefit from using Synup. I will be looking at Support instructions more closely. **What problems is Synup solving and how is that benefiting you?** Helping secure more website leads **Official Response from Madeleine Johnson:** > Hey Don, Thank you for your kind review! Happy to hear you've been loving Synup so far. If you ever need help learning about or navigating our features, don't hesitate to reach out to our support team. We're always happy to help :) Happy to have you! - Madeleine @ Synup ### 5. Great software good price **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron G. | Board Member, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Synup?** It is reasonably priced and has all your desired features in a business citation and social media software. We used Yext for many years, and we are glad we switched **What do you dislike about Synup?** One software will not do everything, but this one tries its best. **What problems is Synup solving and how is that benefiting you?** We have many small businesses that have inconsistent listings online and Synup is a affordable solution to fix this issue. ### 6. Great customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Synup?** The team is extremely knowledgable and efficient in their database and response times. **What do you dislike about Synup?** Wish they had more AI options for social media posts. **What problems is Synup solving and how is that benefiting you?** Synup is working on creating more quality content suggestions and that is extremely beneficial to our clients. **Official Response from Madeleine Johnson:** > Hey, thanks for your kind review! We're happy to hear you've been enjoying our social media management capabilities so far. Our team is constantly improving the product based on your feedback - so don't hesitate to contact us if you run into any problems! We can't wait to see what you do with the power of Synup Social - Madeleine @ Synup ### 7. Good but their is room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2023 **What do you like best about Synup?** The team is supportive, accessible and helpful **What do you dislike about Synup?** The platform can be much better compared to other competitors **What problems is Synup solving and how is that benefiting you?** Helping in publishing more listings ### 8. Great way to get business listed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Synup?** Got me found across the most important directories. **What do you dislike about Synup?** everyhting, the information is wrong. People who did this opnly had one job. They got the address wrong.... After they verified.... **What problems is Synup solving and how is that benefiting you?** Synup didnt solve any problems. If anything it created more, i bleieve its the reason my google listing is down. ### 9. Excellent for managing my franchise presence **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Synup?** Gives me an easy way to update store information and keep a track of customers reviews in one software tool. **What do you dislike about Synup?** Their mobile app doesn't work very well at times. **What problems is Synup solving and how is that benefiting you?** Helping me drive more business to my store locations, keeping track of customer reviews and updating my online presence for me. ### 10. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor J. | Business and Digital Advancement Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Synup?** We at the Anderson Auto Group have been using Synup for almost 8 years and they provide a great service. We have 9 dealerships in our auto group and to be able to sync all of our listings is a great help, Also whenever there is a problem their customer service is always friendly and fast! **What do you dislike about Synup?** I cannot think of anything, the crew over at Synup always provides great service and they provide a top-notch wonderful product! Any inconvenience has always been very brief. **What problems is Synup solving and how is that benefiting you?** We at the Anderson Auto Group have been using Synup for almost 8 years and they provide a great service. We have 9 dealerships in our auto group and to be able to sync all of our listings is a great help, Also whenever there is a problem their customer service is always friendly and fast! ### 11. Great customer support team **Rating:** 5.0/5.0 stars **Reviewed by:** Heidi S. | Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Synup?** Support response time and value - any time I have an issue, the support team responds promptly and always resolves the issue quickly and effectively. I highly recommend Synup as a tool for managing listings, especially for franchises. **What do you dislike about Synup?** I haven't run into any issues with Synup that were not immediately resolved by their support team. I can't think of any features off the top of my head that are missing and needed. **What problems is Synup solving and how is that benefiting you?** Most recently, I needed to view the hours of operation for 70+ locations. Without Synup, I would have had to record each location manually on a spreadsheet, but I reached out to support and asked for an exported spreadsheet with those values, and they sent it promptly. ### 12. Good Service Helped With Dealer Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Synup?** They setup our website store locator and listings for network of 4500 dealers across the south. Much more price efficient than other firms we worked with. **What do you dislike about Synup?** Sometimes, design changes they take a little longer. **What problems is Synup solving and how is that benefiting you?** Synup helped us get our dealer locator up and running, also assisted us with claiming listings from across the web. It has helped us drive more orders to our partners and we are seeing results. ### 13. Synup works, but the UI/UX is subpar to the competition **Rating:** 1.0/5.0 stars **Reviewed by:** Zach H. | Director of Digital Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Synup?** We had consistent listing management and it worked **What do you dislike about Synup?** Poor UI/UX resulted in a low company wide adoption rate. **What problems is Synup solving and how is that benefiting you?** Consistant listing management and holistic review of reviews. **Official Response from Madeleine Johnson:** > Hi Zach, I'm sorry to hear about your troubles with the interface and user experience. At Synup, we strive to deliver a product that fits seamlessly into your workflow. I'd love to hear more about what didn't work for your team. If you're still interested in using the product, I can direct you to some help desk materials that can facilitate product adoption. Or, we'd be happy to do a company-wide demo to clear up any misunderstandings. Do let me know! I'm sorry again about your negative experience with the user interface. Let me know if there's anything I can do to help! - Madeleine @ Synup ### 14. Synup is a great platform to use to manage our online brand presence. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2022 **What do you like best about Synup?** The Synup platform provides a good user experience. It is easy to use, and Synup is continually working on new features. Synup is a better platform than Yext. I love working with our Customer Success Manager -- Bridget Murphy. She is knowledgeable, helpful and follows up on all action items and issues promptly. She is a joy to work with. **What do you dislike about Synup?** Sometimes the content info uploaded via Synup has been "over-written" by either Google or Yext. Synup is fixing the issue and looking into how to prevent it from happening again. **What problems is Synup solving and how is that benefiting you?** Synup enables us to manage our online Store Business Listings and answer Reviews from Google and Yelp via one platform. One way performance has increased if allowing us to upload GMB Ads via Synup easily. ### 15. The products work as advertised. **Rating:** 4.5/5.0 stars **Reviewed by:** Jim L. | Publisher, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Synup?** Posting updates to both Facebook and Google is a great feature. **What do you dislike about Synup?** Lately, my contact has been unresponsive. **What problems is Synup solving and how is that benefiting you?** It helps make my social media posting more efficient. ### 16. Synup Local SEO services have turned our clients into local go-to's **Rating:** 4.0/5.0 stars **Reviewed by:** Brady H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Synup?** The support team at Synup always offers support and help when we need it and offers insights the help us increase our client's local presence. **What do you dislike about Synup?** Sometimes the UX isn't ideal but it seems like there have been major improvements over the last year plus **What problems is Synup solving and how is that benefiting you?** A lot of elbow grease contacting all local service / listing platforms and doing it on Synup instead ### 17. I have been using synup for a while now, and I have had a good experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Blair B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Synup?** Our customer service rep, Jana, has been so helpful and answers all of our questions in detail. **What do you dislike about Synup?** There are some bugs that do need to be fixed. The integration with Apple maps is definitely one of those. **What problems is Synup solving and how is that benefiting you?** I do appreciate the way they sync listings such has Google, Facebook and Yelp. I wish the Apple Maps portion would work as well. ### 18. Great platform for managing a business' social engagements **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Synup?** I like that the layout is intuitive and easy to figure out. There aren't a lot of complicated steps, so our customers can log on and quickly respond to their reviews. They can do that while also ensuring that their business's integrity is intact by cleaning up duplicate entries and updating their business profile across significant sites like Google, Facebook and Yelp. **What do you dislike about Synup?** One of the most complex pieces is getting our customers to remember their business Facebook and Google logins and then getting them to connect them to Synup. It just adds a layer of complication to our onboarding calls. However, I'm not sure I have a helpful solution to this issue as our product is proprietary, and it would be difficult to get it combined with Synup. **What problems is Synup solving and how is that benefiting you?** It adds value to our digital marketing by allowing them to follow up on customer reviews quickly. Synup also makes it easy to clean up their business profile across many social platforms where potential customers get information about their business (hours of operation, contact and location information). ### 19. Amazing Customer Support With A Constantly Evolving Platform! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2022 **What do you like best about Synup?** What I like best about synup is that they make managing 150+ locations a breeze. We also have an awesome account manager, Sheryl Harper, who can make magic happen when platform limitations are found. Our company has used Momentfeed prior to Synup and found that our former provider is nowhere as beneficial as symup. **What do you dislike about Synup?** The main miss I find with Synup is there is not an excellent roll-up view of all locations, and bulk editing isn't the most user-friendly. With that being said, they are constantly improving the platform, and there will probably be a fix by the time you read this. **What problems is Synup solving and how is that benefiting you?** Synup allows us to have accurate listing data across 45 different listing platforms. I believe that this number is growing to 60+ as of Q4 2022, which is super exciting! ### 20. This makes responding and organizing reviews so much easier having everything on one platform! **Rating:** 4.0/5.0 stars **Reviewed by:** Erin S. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2022 **What do you like best about Synup?** The fact that everything is funneled into one inbox! I love most that we can set up automated responses to a multitude of different situations. We can even have auto notification set up for email. **What do you dislike about Synup?** It will be nice when Yelp auto-response is integrated. I believe this also extends to Bing as well. I am not currently using all of the features so there is more available. **What problems is Synup solving and how is that benefiting you?** We no longer have to have multiple people checking different platforms for reviews, we can now have one person check them and have things auto-forwarded as needed. ### 21. Solid platform with excellent support **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan V. | Demand Generation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2023 **What do you like best about Synup?** New features are constantly rolled out, along with personalized support. **What do you dislike about Synup?** New updates sometimes lead to internal glitches, which is to be expected from time to time, but it can still be a pain attempting to get everything back to how it was previously. **What problems is Synup solving and how is that benefiting you?** All-in-one platform that makes it easier to manage reviews and online company profiles. ### 22. Synup is a great product with a wonderful support team **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah M. | Support Specialist II, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2022 **What do you like best about Synup?** Synup is a very user-friendly platform that has added value to our company's marketing package. Our agency was also assigned an outstanding account manager named Bridget who is always there when we need something. **What do you dislike about Synup?** There are no dislikes for me! Any questions I had were answered, and I was also offered training to help me understand the platform's features. They are great :) **What problems is Synup solving and how is that benefiting you?** It is easy for our customers to manage multiple profiles in one place. Synup has made it easier for customers to update info, collect/ manage reviews, and set up posts across multiple platforms. ### 23. Excellent product, amazing service **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan K. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2022 **What do you like best about Synup?** Synup is a great platform that allows us to improve our marketing efforts as well as the efforts of our clients. They provide excellent service as well, ensuring success for those that use their platform. **What do you dislike about Synup?** There is not much to dislike from a product standpoint. If I had to suggest anything it would potentially be to provide tutorial videos for certain functions. Regardless, their employees are great at showing us new features. **What problems is Synup solving and how is that benefiting you?** They are helping to solve the complexity of SEO and making it accessible and easy to use. That benefits us by reducing some of our time commitments and allowing us to provide our clients with an excellent service. ### 24. Great local listings service with fabulous customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Synup?** I find Synup user-friendly and an excellent platform for local listings. I love how analytics are tracked, and I can easily send monthly reports to clients. Clients even have their own sign-in! A HUGE bonus was when google my business scheduling and publishing was added - it was a pain to post all the time before manually. Sheryl has been an excellent resource and help. She is sweet, caring, and makes sure I am always aware of what is new or helpful for my company based on Synup's offerings. **What do you dislike about Synup?** I have yet to find any issues with Synup! **What problems is Synup solving and how is that benefiting you?** Synup helps use solve google my business scheduling on top of the ease of local listing syndication. They have so many offerings and keep adding more! ### 25. Rahidh was extremely helpful and insightful **Rating:** 5.0/5.0 stars **Reviewed by:** Dustin P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Synup?** Rahidh took ownership of my issue and helped me until it was resolved **What do you dislike about Synup?** It took some time, and the client we were assisting was growing impatient. But we did get it resolved. **What problems is Synup solving and how is that benefiting you?** We had an issue with Google Business Profile not updating and Rhaidh helped get it resolved for the client ### 26. A lot of potential, clunky in some areas **Rating:** 4.0/5.0 stars **Reviewed by:** Stephanie D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Synup?** Being able to update location information to a wide variety of platforms with ease **What do you dislike about Synup?** Updates are not always timely or consistent. Would love more compatibility with Apple and Yelp. **What problems is Synup solving and how is that benefiting you?** Being able to update stores across multiple platforms. Saves us time, and energy. ### 27. great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Synup?** Always helping me to get to know the product. **What do you dislike about Synup?** There isnt anything to complain about , they ae a great company **What problems is Synup solving and how is that benefiting you?** the need for more leads , by getting more leads and calls ### 28. Great Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Elizabeth M. | Web Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Synup?** I've been working with Synup now for about a little under a year and they are incredibly responsive and always looking for ways to help improve our digital footprint on the web. I'm thankful for their partnership. Keeping our web listings up-to-date is no easy task and they make it so much easier to manage. **What do you dislike about Synup?** Nothing yet. It can be a little clunky getting around, but once you figure out where everything is, it's great. **What problems is Synup solving and how is that benefiting you?** Synup is working with Google to set up a bulk verification process. I tried taking this on myself. It was time-consuming and exhausting to deal with Google. I'm so glad they're taking it on now. Hoping to get this resolved soon, thanks to Niladri's expertise. ### 29. Very easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Keir A. | Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Synup?** Ease of use and customer support. I really like the dashboard. **What do you dislike about Synup?** I am very happy using synup i have been a customer for many years and have enjoyed watching the platform grow. **What problems is Synup solving and how is that benefiting you?** Keeping listings current and removing duplicates with bad info is very important. ### 30. Not working **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Synup?** Nice UI, but it sucks that you have to blabla **What do you dislike about Synup?** It doesnt work, It catches all your data and you cannot delete the account. **What problems is Synup solving and how is that benefiting you?** None beacuase its not working **Official Response from Madeleine Johnson:** > Hi, I'm sorry that you had a bad experience with our platform. Could you elaborate on what didn't work for you? Other customers have enjoyed our platform and services, but it seems like you might've hit a snag when setting everything up. We'd love to help! - Madeleine @ Synup ### 31. LOVE WORKING WITH SYNUP! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about Synup?** Our detail-oriented Account Manager provides new opportunities to drive our listings and business! **What do you dislike about Synup?** I am eager for them to roll out the NPS capabilities. **What problems is Synup solving and how is that benefiting you?** Synup is helping us maintain accuracy in our listings and grow visibility and engagement. ### 32. Easy to use, reliable, and excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Bree M. | Director Of Marketing And Community Relations, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Synup?** I can use their services as a platform to make sure all my business locations are up to date with all the correct information. I don't have to go to all these other sites to change hours when we have a holiday! **What do you dislike about Synup?** Nothing! I don't think I have anything I don't like at this time. **What problems is Synup solving and how is that benefiting you?** I don't have to go to all these sites to change hours when we have to close early or have a holiday. I also have confidence that I don't have a ton of duplicate locations in Google, etc. ### 33. Synup Review **Rating:** 3.5/5.0 stars **Reviewed by:** James L. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2020 ### 34. Great Platform and great support from the Synup team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Synup?** The user-friendly platform. easy to use and great reporting **What do you dislike about Synup?** Might need more integrations to other platforms **What problems is Synup solving and how is that benefiting you?** Reviews and online visibility ### 35. Great service for a good price point. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Synup?** The dashboard is easy to use. Clients can get into the software and use it how they see fit. It has been a great add-on service for local SEO and reputation management, **What do you dislike about Synup?** At times it seemed like services were available and then would disappear. I thought this was beta product testing but later found out Synup has other services that are extra-paid features. **What problems is Synup solving and how is that benefiting you?** Synup does great with local citations and the ability for reputation management and automation around those services. It is low maintenance, which is great for us as an agency and our clients. ### 36. easy to use fast response from customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Zdenek U. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2023 **What do you like best about Synup?** everything in one place post scheduling is great **What do you dislike about Synup?** Login can be more straightforward difficult to login from other locations and other computers **What problems is Synup solving and how is that benefiting you?** posting is easy ### 37. Extremely Helpful and Really knew what I needed **Rating:** 5.0/5.0 stars **Reviewed by:** Vivek K. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about Synup?** Amit and his team have been a great help providing a consistently great product, with prompt customer service. He is very accommodating and has no problem helping outside of regular business hours. Thank you! I look forward to continuing my business with you all! Highly recommend coming to Synup to expand your business’ media presence. Amit continues to put my business first! Very professional and well worth the money. This company has made my life extremely easy and at the same time, grew my business. Thank you for all your help, Amit! **What do you dislike about Synup?** This is a great company! They helped me out with making a great site and was awesome throughout the entire process. There is nothing to dislike about this company **What problems is Synup solving and how is that benefiting you?** Attract more customers and accelerate revenue growth ### 38. Always very polite and helpfull **Rating:** 5.0/5.0 stars **Reviewed by:** Ruth F. | Campaige Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2023 **What do you like best about Synup?** The immediate help of support and patience **What do you dislike about Synup?** I have not encountered any problems and very happy **What problems is Synup solving and how is that benefiting you?** Finding my locations, and sometimes after submitting I lose the because it goes to another file but support always helps out very quickly ### 39. It was good. Team was on the problem even if it took time **Rating:** 4.0/5.0 stars **Reviewed by:** Arjit G. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2023 **What do you like best about Synup?** We were able to get google verification done **What do you dislike about Synup?** Since the Google my business is evolving I would still want people to have expertise and confidence on actions **What problems is Synup solving and how is that benefiting you?** 0 ### 40. Great Directory Syndication and Review Generation Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Elisa Rose L. | Vice President & Founding Member, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2021 **What do you like best about Synup?** Synup is very user friendly and very effective at claiming and updating directory listings for businesses. Reviews requests are also easy to send out and respond to right from the same dashboard. **What do you dislike about Synup?** Sometimes the review request feature can have a glitch but it's normally easy enough to figure out. Directory Syndication is very straight forward, intuitive and fast. **What problems is Synup solving and how is that benefiting you?** directory management for SEO, Reputation Management and Review Generation. ### 41. The best at what they do. **Rating:** 5.0/5.0 stars **Reviewed by:** Edward P. | transportation, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2022 **What do you like best about Synup?** I love the outstanding work. I love that they really help they clients but i love the the product that they deliever . awsome!!!!! **What do you dislike about Synup?** Its nothing i do not dislike about they. They get the job done just like they say they would. **What problems is Synup solving and how is that benefiting you?** They help me get my business all over the internet . When having a business you must be findable. They help my company get on yahoo google ect .they really the best and i thank them for all they done for me. ### 42. Nice alternative to all other listing services **Rating:** 5.0/5.0 stars **Reviewed by:** Tammy F. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Synup?** I like there is one on one support with real people. **What do you dislike about Synup?** Nothing really. It works fine. I like the services and support **Recommendations to others considering Synup:** This works wonderfully. I've been using it for a few years and they are always adding directories without an upcharge. **What problems is Synup solving and how is that benefiting you?** I can add or remove listings on the fly. The product is great for organizing NAPS for many directories ### 43. Synup goes that extra mile to assist you and your business website services. **Rating:** 4.5/5.0 stars **Reviewed by:** Karen S. C. | Martial Arts Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Synup?** They are very eager to help you, and very patient when waiting to do so. **What do you dislike about Synup?** Their services are a bit primitive. It is still the early days online, so that may be why. The price is high for the types of services offered and rendered. **What problems is Synup solving and how is that benefiting you?** I think it is helping me with services management and some backlinks. ### 44. I use Synup daily. **Rating:** 5.0/5.0 stars **Reviewed by:** Bill D. | Technical Success Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Synup?** Synup has an easy and intuitive dashboard. **What do you dislike about Synup?** Image loading is finicky. This feature needs more attention. **What problems is Synup solving and how is that benefiting you?** Citation management. ### 45. Very convenient to manage everything on one dashboard! Also, customer service is top notch! **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmad A. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Synup?** Easy to navigate dashboard, easy integration with all websites. Customer support is there when you need them and they take care of any questions you may have. **What do you dislike about Synup?** Not every website is available to be integrated with synup, but the main ones are. **What problems is Synup solving and how is that benefiting you?** We're able to reply and manage all reviews without forgetting any. ### 46. Synup - marketing support **Rating:** 5.0/5.0 stars **Reviewed by:** rick m. | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Synup?** Synup keeps all my internet connections active and accurate. They notify me if there is an issue I need to resolve. **What do you dislike about Synup?** There is nothing to dislike. They do their job. **Recommendations to others considering Synup:** Synup consistently does a great job. **What problems is Synup solving and how is that benefiting you?** Synup keeps all my internet connections active and accurate. ### 47. Has some valuable features and options to help business online presence. **Rating:** 3.5/5.0 stars **Reviewed by:** Marissa V. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Synup?** Customer Support is very good and the user interface is pretty straight forward. **What do you dislike about Synup?** The technology seems a bit behind the times and the program itself times out or has temporary errors occur. **What problems is Synup solving and how is that benefiting you?** Lack of directory citations and review reputation for small business local marketing. ### 48. Beats DBA Hands Done! **Rating:** 5.0/5.0 stars **Reviewed by:** James M. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2022 **What do you like best about Synup?** I formerly used a Google Partner called DBA who cut back the Business listings by 40% without telling us as a client. That type of thing will NOT happen with Synup! They have Integrity! **What do you dislike about Synup?** DBA is a competitor to Synup and I'd love for Synup to do a White Paper comparing their services. That would show folks the real value of Synup! Thank you Synup. Try to work on your pricing for us Self-Employed little guys. Thank You. Jim Murphy Real Wisconsin Website Design Green Bay Wisconsin. **What problems is Synup solving and how is that benefiting you?** Proper Business Listing Services are Critical to Good SEO. Synup is one company whose services are invaluable! They continue to monitor the best listing sites for your particular type of Business. ### 49. Keeps my accountable! Convenient to have all the reviews & posting in one place **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Synup?** From what I've used so far, I like seeing all the reviews in one place. I've recently started using their bulk social posting for facebook. That saved me hours! **What do you dislike about Synup?** It can be confusing at first, especially if you have multiple listings. **What problems is Synup solving and how is that benefiting you?** Saving time by being able to do tedious tasks in one platform. PLUS, having a dedicated customer success manager makes all the difference in navigating the software and having my 'oh so many' questions answered. Without her, it'd be way more confusing. Thanks Sheryl! ### 50. User Friendly Business Listing Management Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Smaranika S. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Synup?** The user dashboard is a simple yet powerful tool that you can use on behalf of your clients or give them their own access. **What do you dislike about Synup?** There's nothing to dislike. They do their job and one thing I currently don't like is having a reconnect all of the listings for either GMB or Facebook. **What problems is Synup solving and how is that benefiting you?** This is a really cool tool that will allow me to provide white-label services for my clients. They only need one interface, and all they'll see are functionalities customized just how they like it! ## Synup Discussions - [Is this better than BirdEye as far as features go](https://www.g2.com/discussions/24570-is-this-better-than-birdeye-as-far-as-features-go) - 2 comments, 1 upvote - [How do you user Synup most? With Dashboard access or as a One-Time submission service?](https://www.g2.com/discussions/30631-how-do-you-user-synup-most-with-dashboard-access-or-as-a-one-time-submission-service) - 2 comments - [View Synup pricing details and edition comparison](https://www.g2.com/products/synup/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-06-06+17%3A07%3A28+-0500&secure%5Bsession_id%5D=451c6672-76e6-49b6-90b5-982b2fd95ca0&secure%5Btoken%5D=997883ce5e80cd2adaf61f036ba17a5b5b3f30ef373a86dcfe2443db0c775bc1&format=llm_user) ## Synup Integrations - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Copilot](https://www.g2.com/products/copilot-software-ltd-copilot/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Gemini](https://www.g2.com/products/google-gemini/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) ## Synup Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis **Business Tools** - Bulk Uploading - CMS Agnostic - CMS Specific - Traffic Analytics - Customer Analytics **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Visual UGC** - Campaign Customization - Widget Customization - Widget - Media Library **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning - Hashtag Capabilites **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Customer Tools** - Location Listing - Product and Category Filters - Mobile Support - Automatic Geolocation **Performance** - Real-Time Updates - Analytics **Integrations** - Social Media - Content Creation - Marketing Automation - Rights Management **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Support** - Onboarding - 24/7 Client Support **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Mobile** - Mobile Optimization **Performance** - UGC Analytics - Lazy-Loading **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **In-House Management** - Team Workflow **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Synup Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,944 reviews) - [Yext](https://www.g2.com/products/yext/reviews) - 4.4/5.0 (1,088 reviews) - [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) - 4.5/5.0 (520 reviews)