Synup Reviews & Product Details

We build websites for small businesses, and there's a lot of attention on getting the new site right. But customers can still find an old phone number or website link somewhere else. I like that Synup helps us look after that part too. We can work on the business listings alongside the website, so the details people find elsewhere match what we've just helped the client put together. Review collected by and hosted on G2.com.

I'd like a clearer indication of when an update has actually appeared on a listing. When a client asks whether everything is ready, it helps to know exactly what's live and what still needs checking. Review collected by and hosted on G2.com.

What I like is that it understands there are really two sides to running an agency. We need a place to manage the actual work, but our clients also need a simple way to see what’s happening without being dropped into all of our internal tools.

Being able to keep clients separated, control what they have access to, and give them a branded experience is a big plus. As the number of accounts grows, those little things matter a lot. You don’t want to reinvent your process every time you bring on another client.

I also like that our team can keep control of things like publisher connections while clients can still see the parts of the service that are relevant to them. Review collected by and hosted on G2.com.

Some of the agency setup could be more straightforward. There are quite a few options between branding, client access, permissions and individual account settings, and it takes some time to get everything configured the way you want.

Once it’s set up it makes sense, but I’d like to see more of that initial agency configuration brought into one place. Review collected by and hosted on G2.com.

What I appreciate most is being able to look at our locations as a whole and then drill down when something stands out. With around 30 locations, checking every office individually just isn’t practical.

I can look at things like profile activity, calls, direction requests and overall listing health to get a sense of which locations may need attention. I also like being able to compare changes over time because the location with the lowest numbers isn’t necessarily the one with a problem. Sometimes it’s the location that suddenly starts trending differently that you want to look at.

It gives our team a much better starting point instead of having to dig through every location one by one. Review collected by and hosted on G2.com.

There’s a lot of information available, which is useful, but I think the high-level reporting could do a better job of explaining why something changed. If a location looks off, I usually still need to drill into it and look at a few different areas before I understand what might be happening.

I’d love to see more of that analysis brought together automatically, especially when you’re managing a larger number of locations. Review collected by and hosted on G2.com.

The competitor tracking is what I find most useful. We have two locations, and the competitors showing up around each one aren’t always the same. Being able to see who is outranking us in different areas, and then dig into the actual grid, gives us something much more useful than just checking where we rank for a keyword. Review collected by and hosted on G2.com.

There’s a lot of data in the ranking reports, so it took me a little while to understand what I should actually pay attention to. I’d like some of those insights to be simpler at first glance. Review collected by and hosted on G2.com.

I like that the client dashboard can carry our branding. When clients log in to look at their local presence, it feels like part of the service they came to us for. We can use Synup for the work behind it and still give clients a familiar place to check in. It's a small detail, but how we present our work matters to us. Review collected by and hosted on G2.com.

Support should be more fast. Taking a whole day to resolve a issue is not acceptable. But overall decent. Review collected by and hosted on G2.com.

I like being able to look at reviews across our locations and quickly see where something needs attention. It’s much easier than checking each location separately, especially when you’re trying to stay on top of unanswered reviews. Review collected by and hosted on G2.com.

I wish responding worked the same way across every review site. Some responses can be handled directly, while others still require going to the original platform, which breaks up the workflow a bit. Review collected by and hosted on G2.com.

I like having one place to keep track of our local presence instead of checking different platforms individually. When you’re managing different markets, having that visibility in one place makes things much easier to stay on top of. Review collected by and hosted on G2.com.

Some updates can take time to show up depending on the platform, which can be a little frustrating when you’re waiting on a change. I’ve learned that a lot of that depends on the individual publishers. Review collected by and hosted on G2.com.

I like being able to keep our business details updated without checking every site separately. It makes the regular upkeep easier. Review collected by and hosted on G2.com.

I'd appreciate more plain-English guidance on what to focus on next to improve our local visibility. Review collected by and hosted on G2.com.

Ease of use and all of the new AI agent features they have. We've been testing out their AI agent, Sydekick and it has automated most of our local seo and marketing tasks. Review collected by and hosted on G2.com.

I would like more credits assigned along with our plan. We have about 20K bundled, but that is just not enough! Review collected by and hosted on G2.com.

It's handy for keeping our clients' business information organised. Good work, guys. Review collected by and hosted on G2.com.

nothing much, has been using for a few months and works as expected. Review collected by and hosted on G2.com.