Compare Birdeye and Synup 
Featured Products
At a Glance
Market Segments
Small-Business (48.7% of reviews)
Small-Business (75.6% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Birdeye
Star Rating
(3,986)4.7 out of 5
Market Segments
Small-Business (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansSynup
Star Rating
(315)4.5 out of 5
Market Segments
Small-Business (75.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SynupSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Birdeye excels in online reputation management, with users highlighting its ability to consolidate reviews into a single platform, making it easier to manage and improve their online presence. One user noted, "Birdeye has been able to improve our online reputation significantly in such a short amount of time."
- Users say that Synup is particularly strong in business listing management, with feedback indicating it effectively centralizes updates across multiple search engines. Reviewers appreciate how it enhances SEO visibility and maintains consistent online identity, stating, "Synup is impressive in managing business information where it centralizes the updating of business listing in public spaces."
- Reviewers mention that Birdeye's user experience is enhanced by its intuitive interface, which simplifies the onboarding process. Users have praised the platform for its quick implementation, with one noting, "What I like best about Birdeye is that it brings all my reviews together in one platform."
- According to verified reviews, Synup shines in social media management, offering robust tools for posting and engagement. Users have highlighted its effectiveness in increasing SEO visibility through social media, with one reviewer stating, "The tool allows social media posting, which increases the SEO visibility and centralized communication."
- G2 reviewers report that while Birdeye has a higher overall satisfaction score, Synup's users appreciate its centralized dashboard for managing business details. One user described it as a "brilliant approach that helps companies update their information in a centralized space," which is crucial for maintaining consistency across listings.
- Users say that Birdeye's support quality is notably high, with many praising the responsiveness and helpfulness of the support team. In contrast, while Synup also receives positive feedback for support, it does not match the same level of satisfaction, indicating a potential area for improvement for Synup.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Synup
No pricing availableFree Trial
Birdeye
Free Trial is available
Synup
No trial information availableRatings
Meets Requirements
9.3
3,435
9.0
252
Ease of Use
9.3
3,490
8.9
256
Ease of Setup
9.1
2,546
8.9
185
Ease of Admin
9.3
2,077
8.8
147
Quality of Support
9.4
3,270
9.2
249
Has the product been a good partner in doing business?
9.4
2,078
8.9
148
Product Direction (% positive)
9.4
3,381
9.2
244
Features by Category
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Analytics
Not enough data
10.0(won by default)
31
Not enough data
10.0(won by default)
31
Not enough data
10.0(won by default)
31
Not enough data
10.0(won by default)
30
Not enough data
10.0(won by default)
30
Not enough data
10.0(won by default)
31
Not enough data
9.8(won by default)
32
Reports & Dashboards
Not enough data
9.9(won by default)
31
Not enough data
9.9(won by default)
32
Not enough data
10.0(won by default)
31
Not enough data
10.0(won by default)
30
Agentic AI - Social Media Analytics
Not enough data
10.0(won by default)
5
Not enough data
10.0(won by default)
5
Not enough data
10.0(won by default)
5
Not enough data
10.0(won by default)
5
Not enough data
10.0(won by default)
5
Messenger
8.8
385
|
Verified
Not enough data
8.6
385
|
Verified
Not enough data
8.8
389
|
Verified
Not enough data
8.9
384
|
Verified
Not enough data
Channels
8.9
403
|
Verified
Not enough data
8.9
391
|
Verified
Not enough data
9.0
402
|
Verified
Not enough data
8.1
325
|
Verified
Not enough data
8.3
317
|
Verified
Not enough data
Customers
8.9
389
|
Verified
Not enough data
8.7
378
Not enough data
9.0
387
|
Verified
Not enough data
8.7
372
|
Verified
Not enough data
8.6
353
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
30
Not enough data
8.5
30
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.7
31
Not enough data
Business Tools
Not enough data
9.6
53
Not enough data
9.8
50
Not enough data
9.8
48
Not enough data
9.8
54
Not enough data
9.8
54
Customer Tools
Not enough data
9.9
57
Not enough data
9.9
53
Not enough data
9.8
54
Not enough data
9.8
55
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
9.0
271
Not enough data
9.1
271
Not enough data
8.8
244
Not enough data
9.1
280
Not enough data
Feature Not Available
Not enough data
8.8
242
Not enough data
8.9
255
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
260
Not enough data
9.0
260
Not enough data
8.5
202
Not enough data
8.3
204
Not enough data
8.2
187
Not enough data
8.5
202
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
454
|
Verified
8.9
141
|
Verified
8.8
422
|
Verified
9.0
134
|
Verified
8.5
381
8.9
144
|
Verified
8.8
447
|
Verified
9.0
149
|
Verified
Performance
8.9
495
|
Verified
9.0
152
|
Verified
9.1
502
|
Verified
8.9
154
|
Verified
Payment Processing
8.9
42
Not enough data
9.1
43
Not enough data
9.4
43
Not enough data
8.8
39
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.3
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
214
9.0
104
|
Verified
9.1
372
|
Verified
9.4
116
|
Verified
9.2
383
|
Verified
9.1
117
|
Verified
9.4
400
|
Verified
9.1
115
|
Verified
8.8
357
8.9
105
|
Verified
9.1
388
|
Verified
9.0
119
|
Verified
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.6
420
9.9
61
8.4
414
9.9
59
8.7
423
9.9
59
8.4
403
9.9
59
8.8
414
9.9
59
8.5
413
9.9
59
Social Management
8.7
475
9.9
63
9.0
495
9.9
62
8.5
449
9.9
60
8.9
471
9.9
61
7.9
433
9.8
61
8.4
431
9.9
61
8.4
386
9.8
32
Agentic AI - Social Media Management
8.0
92
10.0
5
8.1
91
10.0
5
7.9
101
10.0
5
8.2
94
10.0
5
8.1
92
10.0
5
8.2
93
10.0
5
8.4
95
10.0
5
Analytics
8.7
491
Not enough data
8.9
485
Not enough data
8.7
463
Not enough data
8.0
414
Not enough data
Customization
8.5
421
Not enough data
8.2
404
Not enough data
8.6
431
Not enough data
8.4
412
Not enough data
Generative AI
8.7
355
Not enough data
8.7
355
Not enough data
Agentic AI - Experience Management
7.9
56
Not enough data
8.2
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.6
14
Not enough data
Automation - AI Agents
8.3
12
Not enough data
8.8
14
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
17
Not enough data
9.0
13
Not enough data
Patient-Centered Functions
9.0
214
Not enough data
9.3
217
Not enough data
8.0
192
Not enough data
8.8
212
Not enough data
7.8
189
Not enough data
Operations
8.8
215
Not enough data
8.7
204
Not enough data
8.2
207
Not enough data
8.9
202
Not enough data
9.0
207
Not enough data
8.0
196
Not enough data
7.9
190
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
235
Not enough data
8.7
234
Not enough data
8.7
224
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
241
Not enough data
8.8
228
Not enough data
8.9
237
Not enough data
8.9
229
Not enough data
Feature Not Available
Not enough data
8.8
224
Not enough data
8.9
237
Not enough data
Generative AI
8.4
159
Not enough data
8.7
151
Not enough data
Feedback Management
8.7
520
Not enough data
Feature Not Available
Not enough data
9.0
604
Not enough data
Feedback Analysis
8.7
527
Not enough data
8.8
532
Not enough data
8.6
522
Not enough data
Feedback Sources
9.5
684
Not enough data
9.1
587
Not enough data
Feature Not Available
Not enough data
9.0
551
Not enough data
Generative AI
8.7
429
Not enough data
8.8
422
Not enough data
Conversational Platform
8.8
389
Not enough data
Feature Not Available
Not enough data
8.8
344
Not enough data
8.9
315
Not enough data
Support Automation
8.7
334
Not enough data
8.7
342
Not enough data
8.8
335
Not enough data
8.6
301
Not enough data
Generative AI
8.4
238
Not enough data
8.4
236
Not enough data
Visual UGC
Not enough data
9.8
41
Not enough data
9.7
42
Not enough data
9.7
42
Not enough data
9.8
41
Integrations
Not enough data
9.6
40
Not enough data
9.7
43
Not enough data
10.0
42
Not enough data
9.7
41
Support
Not enough data
9.8
42
Not enough data
9.8
42
Performance
Not enough data
9.8
40
Not enough data
9.5
43
Generative AI
8.6
183
Not enough data
8.6
180
Not enough data
8.1
171
Not enough data
Communication
9.0
358
|
Verified
Not enough data
9.0
383
|
Verified
Not enough data
8.6
267
Not enough data
9.2
358
|
Verified
Not enough data
8.4
244
Not enough data
Internal Use
8.8
504
|
Verified
Not enough data
9.0
350
|
Verified
Not enough data
8.7
269
Not enough data
8.8
273
Not enough data
9.2
335
|
Verified
Not enough data
8.6
270
Not enough data
Content Generation - AI Content Creation Platforms
7.7
25
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
50
Not enough data
8.5
50
Not enough data
8.6
50
Not enough data
Consumer Intelligence
9.3
1970
|
Verified
8.9
125
|
Verified
8.6
1438
|
Verified
8.8
108
8.8
1630
|
Verified
8.8
109
|
Verified
Reporting
Feature Not Available
8.6
97
8.8
1634
|
Verified
8.8
104
|
Verified
9.2
1993
|
Verified
8.9
127
|
Verified
Media Monitoring
8.7
1643
|
Verified
8.7
112
|
Verified
8.7
1495
|
Verified
8.6
113
|
Verified
8.4
1278
Feature Not Available
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
8.8
100
Generative AI
Feature Not Available
9.0
54
Agentic AI - Online Reputation Management
8.1
309
9.4
8
8.0
293
9.6
8
8.2
323
9.8
8
8.2
296
9.2
8
8.1
299
9.6
8
8.1
293
9.8
8
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
7.7
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.9
9
Not enough data
8.1
6
Not enough data
9.2
8
Not enough data
Automation
8.2
10
Not enough data
9.4
9
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Synup are categorized as Online Reputation Management, Social Media Suites, Multi-Location Marketing Platforms, Local Listing Management, Local SEO, Customer Advocacy, and Social Media Management
Unique Categories
Birdeye is categorized as SEO Tools, Chatbots, AI Agents For Business Operations, Marketing Automation, Answer Engine Optimization (AEO), AI Content Creation Platforms, AI Customer Support Agents, Feedback Analytics, Experience Management, Payment Processing, Conversational Support, SMS Marketing, Patient Engagement, Conversational Marketing, and Live Chat
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Synup
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.5%
Construction
7.4%
Marketing and Advertising
6.4%
Medical Practice
6.2%
Other
60.8%
Marketing and Advertising
39.0%
Financial Services
5.2%
Retail
4.9%
Health, Wellness and Fitness
3.2%
Information Technology and Services
3.2%
Other
44.5%
Alternatives
Discussions
How do you delete a review you post on this site?
7 Comments
JC
Hi Kurt, to delete a G2 review, you can contact G2 support or log into your G2 profile. If you're referencing a review you left on a Birdeye site, feel free...Read more
What is BirdEye?
4 Comments
JS
It’s an Online Reputation and Social Media Management Platform.Read more
Are BirdEye reviews fake?
2 Comments
BW
Birdeye reviews are not fake. They aggregate reviews across the web from various sources such as Facebook and Google. Reviews can also be directly posted to...Read more
How do you user Synup most? With Dashboard access or as a One-Time submission service?
2 Comments
LU
Synup Dashboard is great for locations that change their hours often. Its a much cheaper way to manage. Read more
Is this better than BirdEye as far as features go
2 Comments
AR
Jay,
I may be biased here since I'm the founder of Synup.
While Birdeye has their strengths, I believe that we shine in other aspects including our...Read more
Synup has no more discussions with answers
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