SureCloud Reviews & Product Details

We reviewed a number of Risk Management systems and found Surecloud to be the best fit for our business. The implementation process was very smooth, and this was really helped along by the fact that they assign a Product Manager to you from the outset. The product Manager is involved from day one of the original demo which means that by the time you have decided to implement their system, they already have a really good idea of your system requirements which led to a smooth implementation process. The team were great, they were very patient, put up with our endless queries and provided consistent training ahead of the go live, ensuring that ease of use configured to our exact requirements when we went live was always going to be the outcome. I would highly recommend this system. One of the best features is the dashboard, which can be tailored to individual requirements and is very simple to set up. The dashboard reports and graphics can easily be exported and dropped into any documents you need them for. Review collected by and hosted on G2.com.

At this stage i do not have any dislikes. Review collected by and hosted on G2.com.

The reporting tool is a fantastic addition to the platform.

The filtering tool on the table helps in customizing my view to effectively monitor my assessments. Review collected by and hosted on G2.com.

1. The Cancel button on each assessments needs a two step confirmation

2. The "Red Dot" for comments disappear whenever there are more than 2 person working together on an assessment

- ex: if user A clicks on the red dot, if disappear for user B

- ex2: red dot disappear after clicked, so we cant keep track of comment

3. assessments can be returned back to AOS without any updated comments from vendor

- we would like the vendor to respond to our additional queries Review collected by and hosted on G2.com.

SureCloud has been straightforward to implement and tailor to our framework. It’s intuitive to use, so our teams have adopted it quickly. Whenever we’ve needed adjustments, the brilliant support team has responded promptly and actioned the changes without delay. SureCloud comes with a wide range of great features and apps which has helped us bring multiple workstreams together in one place. Review collected by and hosted on G2.com.

We don't have any material dislikes to report. Any bugs have been quickly resolved. Review collected by and hosted on G2.com.

Very easy to use and really nice graphs are created. The team are also very helpful and quick to respond Review collected by and hosted on G2.com.

Sometimes its not that user friendly and back end support is required for the simplest changes Review collected by and hosted on G2.com.

Flexibility is a key strength. The platform can be tailored to meet a customer’s exact needs. Review collected by and hosted on G2.com.

There’s a lack of colour configuration options, and the designer section feels clunky to use. Review collected by and hosted on G2.com.

The security assessments that I sent out to the supplier usually takes a long time to complete. SureCloud sent out notification to my suppliers to remind them to complete the assessment.

SureCloud also has some nice reporting features. Review collected by and hosted on G2.com.

Still exploring SureCloud at the moment. Review collected by and hosted on G2.com.

Good customer support. It’s a unified solution, so the risk, compliance, and third-party modules can work together smoothly. It has somewhat helped automate processes for raising of requests. It allowed the business to record risk in a more universal manner. Review collected by and hosted on G2.com.

Interface is clunky , sometimes multiple clicks are required , i would prefer an interface which is more user friendly. Review collected by and hosted on G2.com.

self assurance is straightforward and support from team is great when issues arise or clarity is required Review collected by and hosted on G2.com.

Reporting and Dashboard are not as configurable as manipulating data in a spreadsheet package Review collected by and hosted on G2.com.

Straightforward dealings - a very helpful customer service approach and no over-promises. System is relatively simple but still well designed and offered at a competitive price Review collected by and hosted on G2.com.

System functionality could be enhanced - the flexibility of workflows in Aurora is good but reporting and analysis functions could be much stronger Review collected by and hosted on G2.com.

Quite intuitive and easy to navigate from a user and admin perspective. Review collected by and hosted on G2.com.

Somethings still need ironing out, such as dropdown fields but all in all, very happy with the platform. Review collected by and hosted on G2.com.