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SureCloud

By SureCloud

4.2 out of 5 stars

How would you rate your experience with SureCloud?

SureCloud Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

SureCloud Media

SureCloud Demo - SureCloud Continuous Control Monitoring (CCM)
SureCloud is the first native CCM capability in a GRC platform, automating both manual evidence collection and control testing
SureCloud Demo - Drag and drop reporting 1
Pull insights from across all your risk and compliance programs with an easy drag and drop interface that anyone can use
SureCloud Demo - Homepage task prioritization
Pick up work-in-progress or understand your next priority with clear task management from your very first view
SureCloud Demo - Third-party onboarding and assessment
Perform quick out-the-box IT, enterprise, third-party or self-assessments for a range of risks and controls
SureCloud Demo - Drag and drop reporting 2
Report to the board with a view of how risk affects the whole business
Play SureCloud Video
Interactive Demo
Try an interactive demo created by the software seller (right here on G2).
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SureCloud Reviews (49)

Reviews

SureCloud Reviews (49)

4.2
49 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the customer support provided by SureCloud, highlighting the team's responsiveness and willingness to tailor solutions to meet specific needs. The platform is valued for its customizability and ease of use, allowing organizations to adapt it effectively for their governance, risk, and compliance requirements. However, some users note that the reporting features could be improved, as they find them somewhat limited.

Pros & Cons

Generated from real user reviews
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JS
Finance Systems Business Analyst
Mid-Market (51-1000 emp.)
"Smooth Surecloud Implementation with Dedicated Product Manager and Great Training"
What do you like best about SureCloud?

We reviewed a number of Risk Management systems and found Surecloud to be the best fit for our business. The implementation process was very smooth, and this was really helped along by the fact that they assign a Product Manager to you from the outset. The product Manager is involved from day one of the original demo which means that by the time you have decided to implement their system, they already have a really good idea of your system requirements which led to a smooth implementation process. The team were great, they were very patient, put up with our endless queries and provided consistent training ahead of the go live, ensuring that ease of use configured to our exact requirements when we went live was always going to be the outcome. I would highly recommend this system. One of the best features is the dashboard, which can be tailored to individual requirements and is very simple to set up. The dashboard reports and graphics can easily be exported and dropped into any documents you need them for. Review collected by and hosted on G2.com.

What do you dislike about SureCloud?

At this stage i do not have any dislikes. Review collected by and hosted on G2.com.

Verified User in Investment Management
AI
Mid-Market (51-1000 emp.)
"Straightforward Implementation, Intuitive Use, and Brilliant Support"
What do you like best about SureCloud?

SureCloud has been straightforward to implement and tailor to our framework. It’s intuitive to use, so our teams have adopted it quickly. Whenever we’ve needed adjustments, the brilliant support team has responded promptly and actioned the changes without delay. SureCloud comes with a wide range of great features and apps which has helped us bring multiple workstreams together in one place. Review collected by and hosted on G2.com.

What do you dislike about SureCloud?

We don't have any material dislikes to report. Any bugs have been quickly resolved. Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Small-Business (50 or fewer emp.)
"Unified Risk & Compliance With Great Support, Clunky Interface on the old Platform"
What do you like best about SureCloud?

Good customer support. It’s a unified solution, so the risk, compliance, and third-party modules can work together smoothly. It has somewhat helped automate processes for raising of requests. It allowed the business to record risk in a more universal manner. Review collected by and hosted on G2.com.

What do you dislike about SureCloud?

Interface is clunky , sometimes multiple clicks are required , i would prefer an interface which is more user friendly. This was actually fixed by the team by the new release. The GUI on the new platform is a lot more intuitive and has fixed the issues we had in relation to the old interface. Review collected by and hosted on G2.com.

LM
Data Protection
Enterprise (> 1000 emp.)
"Easy to Use, Beautiful Graphs, and a Helpful, Responsive Team"
What do you like best about SureCloud?

Very easy to use and really nice graphs are created. The team are also very helpful and quick to respond Review collected by and hosted on G2.com.

What do you dislike about SureCloud?

Sometimes its not that user friendly and back end support is required for the simplest changes Review collected by and hosted on G2.com.

"Centralized Supplier Management with Room for Report Improvement"
What do you like best about SureCloud?

I like that SureCloud is simple to navigate with all supplier data held on a central form. It's easy to view supplier assessments and look at any risks. Review collected by and hosted on G2.com.

What do you dislike about SureCloud?

I think the reporting could be better. I don't like having to export into Excel and apply filters. I'd prefer better reports to show key stats like the number of new assessments versus existing suppliers year on year. New releases take a while to get to production. Review collected by and hosted on G2.com.

Cezary W.
CW
GRC Lead - Cyber
Mid-Market (51-1000 emp.)
"Highly Flexible Platform Tailored to Exact Customer Needs"
What do you like best about SureCloud?

Flexibility is a key strength. The platform can be tailored to meet a customer’s exact needs. Review collected by and hosted on G2.com.

What do you dislike about SureCloud?

There’s a lack of colour configuration options, and the designer section feels clunky to use. Review collected by and hosted on G2.com.

PG
Business Data Manager
Enterprise (> 1000 emp.)
"Helpful Team and an Easy-to-Use Platform"
What do you like best about SureCloud?

The team are really helpful and the platform is fairly easy to use Review collected by and hosted on G2.com.

What do you dislike about SureCloud?

When they add fixtures to the tool, it ends up breaking other parts of the module. Review collected by and hosted on G2.com.

Verified User in Legal Services
AL
Enterprise (> 1000 emp.)
"Helpful Supplier Reminders and Strong Reporting—Speeds Up Security Assessments"
What do you like best about SureCloud?

The security assessments that I sent out to the supplier usually takes a long time to complete. SureCloud sent out notification to my suppliers to remind them to complete the assessment.

SureCloud also has some nice reporting features. Review collected by and hosted on G2.com.

What do you dislike about SureCloud?

Still exploring SureCloud at the moment. Review collected by and hosted on G2.com.

Azizi R.
AR
Information Security Analyst
Enterprise (> 1000 emp.)
"Good Reporting and Table Filtering for Easy Assessment Monitoring and Report Generation"
What do you like best about SureCloud?

The SureCloud Support Team is excellent in responding to my questions and queries. Review collected by and hosted on G2.com.

What do you dislike about SureCloud?

Changes and Update Request can be quite challenging to implement. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Enterprise (> 1000 emp.)
"Useful for Incident Logging & Reporting, but Navigation and Self-Serve Can Lag"
What do you like best about SureCloud?

A useful platform to log incidents and reporting. Review collected by and hosted on G2.com.

What do you dislike about SureCloud?

Depending on the version, it can be difficult to navigate. The self-serve functionality is not always available making it difficult to delete or amend reports. Review collected by and hosted on G2.com.

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Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

21 months

Perceived Cost

$$$$$
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