I love the team behind SureCloud because they are continually pushing the platform forward and actively listening to client needs, implementing changes in a timely fashion. It's great that SureCloud offers a no-code, drag-and-drop build, granting me certain levels of access to maintain and improve the system as changes occur. I appreciate the introduction of Gracie (AI), which presents huge opportunities to save time by assisting the performance of tasks such as testing and spot checks on self-assessments. This time-saving feature allows my team to focus more on important risk controls rather than administrative aspects. Review collected by and hosted on G2.com.

The platform's homepage, while it contains some useful information, isn't tailored to individual users. It would be great to have a personalized dashboard so as a business user, I can immediately see my personal actions and control statuses when I log in for example. Also, in the actions table, the view is defaulted to the order in which fields were built, rather than allowing us to prescribe the table view for everyone. Whilst there is a way for users to set it themselves, it relies heavily on them reading instructions and learning modules, which isn't ideal (and isn't realistic for more senior users). So simplifying this for end users would be a big improvement, mainly making the homepage a useful login page that clearly shows the landscape in front of me. Review collected by and hosted on G2.com.

We reviewed a number of Risk Management systems and found Surecloud to be the best fit for our business. The implementation process was very smooth, and this was really helped along by the fact that they assign a Product Manager to you from the outset. The product Manager is involved from day one of the original demo which means that by the time you have decided to implement their system, they already have a really good idea of your system requirements which led to a smooth implementation process. The team were great, they were very patient, put up with our endless queries and provided consistent training ahead of the go live, ensuring that ease of use configured to our exact requirements when we went live was always going to be the outcome. I would highly recommend this system. One of the best features is the dashboard, which can be tailored to individual requirements and is very simple to set up. The dashboard reports and graphics can easily be exported and dropped into any documents you need them for. Review collected by and hosted on G2.com.

At this stage i do not have any dislikes. Review collected by and hosted on G2.com.

SureCloud has been straightforward to implement and tailor to our framework. It’s intuitive to use, so our teams have adopted it quickly. Whenever we’ve needed adjustments, the brilliant support team has responded promptly and actioned the changes without delay. SureCloud comes with a wide range of great features and apps which has helped us bring multiple workstreams together in one place. Review collected by and hosted on G2.com.

We don't have any material dislikes to report. Any bugs have been quickly resolved. Review collected by and hosted on G2.com.

I use SureCloud for compliance, and it's fantastic. I can directly manage control self-assessments through the platform and ensure a consistent link from Risk through to internal audit. I appreciate the ability to complete the whole controls testing process within the system, and it's visible for the whole team. SureCloud was very easy to set up. We switched from AuditBoard to SureCloud because of its costs, flexibility, and the ability to make it more customized. Review collected by and hosted on G2.com.

Reporting Review collected by and hosted on G2.com.

Having the ability to link multiple GRC tools in one location allows us to begin to analyse the integrations between risks, incidents, 3-parties and even Operational resilience. Review collected by and hosted on G2.com.

New automation techniques have meant that SureCloud has become more valuable for a smaller GRC team. I have now seen demos of the future AI tooling available and once that is live for users this will push the product to the front of the curve in GRC. Review collected by and hosted on G2.com.

To be able to embed internal processes into Surecloud Review collected by and hosted on G2.com.

Changes take a while to implement and when they do implement them they seem to be buggy. Review collected by and hosted on G2.com.

Good customer support. It’s a unified solution, so the risk, compliance, and third-party modules can work together smoothly. It has somewhat helped automate processes for raising of requests. It allowed the business to record risk in a more universal manner. Review collected by and hosted on G2.com.

Interface is clunky , sometimes multiple clicks are required , i would prefer an interface which is more user friendly. This was actually fixed by the team by the new release. The GUI on the new platform is a lot more intuitive and has fixed the issues we had in relation to the old interface. Review collected by and hosted on G2.com.

The way we can link policies, controls, risks, actions, assets, exceptions, etc Review collected by and hosted on G2.com.

Unable to see actions against risks for specific owners in reports Review collected by and hosted on G2.com.

Very easy to use and really nice graphs are created. The team are also very helpful and quick to respond Review collected by and hosted on G2.com.

Sometimes its not that user friendly and back end support is required for the simplest changes Review collected by and hosted on G2.com.

I like that SureCloud is simple to navigate with all supplier data held on a central form. It's easy to view supplier assessments and look at any risks. Review collected by and hosted on G2.com.

I think the reporting could be better. I don't like having to export into Excel and apply filters. I'd prefer better reports to show key stats like the number of new assessments versus existing suppliers year on year. New releases take a while to get to production. Review collected by and hosted on G2.com.