We've been happy with the product and the support and communication has been excellent throughout the migration and onboarding process.

The SureCloud team can't do enough to ensure that the software meets our organisation's requirements.

We use SureCloud for Risk Management and Control Compliance. The core product is strong, especially in validating data as it is entered, providing a clear workflow for users, and notifications when tasks are due (or overdue). There is a real focus on ensuring 'quality in' as data is captured. The SureCloud implementation team was able to configure the tool for our particular business, which is quite a complex matrix organisation. Advanced features that are not required can generally be configured out, but can be re-introduced later when required. The support team is friendly and generally responsive. They provide weekly formal updates on issues and changes, as well as ad hoc support whenever needed. It is simple to log requests and issues, either by email or via online form. We have seen previews of the upcoming 'Aurora' product, which is the next generation of SureCloud. It is good to see the company investing in its product, and responding to customer feedback for the next iteration of the tool.