SureCloud Features
Functionality (25)
Data Subject Access Requests
Data Subject Access Request (DSAR) functionality helps companies comply with user access and deletion requests.
Privacy Impact Assessments
Privacy Impact Assessment (PIA) features help companies evalute, assess, track and report on the privacy implications of their data.
Data Mapping - survey-based
Data mapping functionality, which helps companies understand how data flows throughout their organization, is achieved through manual surveys sent to company employees.
Data Mapping - automated
Data mapping functionality, which helps companies understand how data flows throughout their organization, is achieved through automated machine learning.
Data Discovery
Data discovery features collect and aggregate data from a variety of sources and prepares it in formats that both people and software can easily use it to then run analytics.
Data Classification
Data classification features tag the discovered data to make it easy to search, find, retrieve, and track.
Breach notification
Data Breach Notification features help companies automate their breach response to stakeholders.
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Policy Management
Create, manage, and track policies and procedures within an organization
Vendor Risk Management
Pinpoint and mitigate risk from third-party vendors and suppliers.
Audit Management
Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
Customer Data Management
Searchable repository of information about clients
Internal Controls Management
Ensure internal objectives and compliance with policies are met
Vulnerability Management
Detect (and block) vulnerabilities and threats in your applications based on vulnerability information
Risk Management
Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties
Metadata Management
Collect and maintain structured information that describes data or content
Data Storage Management
Manage and store data in a database
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Sensitive Data Identification
Identify sensitive or personal information collected from users
Risk Assessment
Initiate collection and analysis of known risks
Deletion Management
Customized Vendor Pages
Allows vendors to own and update their vendor page with security and compliance documentation to share with customers
Centralized Vendor Catalog
Allows companies to assess vendors profiles in a centralized catalog
Questionnaire Templates
Offers standardized security and privacy framework questionnaire templates
User Access Control
Offers role based access controls to allow only permissioned users to utilize various parts of the software.
Risk Management (6)
Risk Identification
Identify various risk factors such as the inadequate use of technology, human factor, or external risks.
Risk Classification
Ability to classify risks based on risk type, severity, and custom criteria.
Risk Methodology
Support for various methodologies and frameworks for risk management.
KRI (Key Risk Indicator) Monitoring
Tracking of various risk indicators including risk metrics, historic trending, metadata & more to gauge the organization's risk posture
Real-Time Monitoring
Active monitoring of systems, applications, or networks
KRI (Key Risk Indicator) Monitoring
Tracking of various risk indicators including risk metrics, historic trending, metadata & more to gauge the organization's risk posture
Business Continuity Management (22)
Recovery Plans
Ability to create and compare recovery plans using standard out of the box templates.
Procedure Templates
Includes a library of procedures and standard plan templates.
Crisis Management
Procedures to implement crisis management plans and actions.
Task Management
Create, manage and track all task activities and progression
Assessment Management
Creation, administration, and evaluation of assessments or tests
IT Risk Management
Manage risks related to IT systems
Audit Management
Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
Vendor Risk Management
Pinpoint and mitigate risk from third-party vendors and suppliers.
Document Management
Store, manage, and track all electronic documents in a centralized location
Incident Management
Manage and track all disruptions and incidents
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Policy Management
Create, manage, and track policies and procedures within an organization
Internal Controls Management
Ensure internal objectives and compliance with policies are met
Reputational Risk Management
Identify, monitor, and assess risks to brands
Forms Management
Store, manage and track all forms in a centralized location
Operational Risk Management
Manage risk that occurs from systems failure or inadequate processes
Workflow Management
Create, design and manage workflows for repetitive tasks
Exceptions Management
Automated handling of non-compliant EDI transmissions.
Issue Management
Identify and respond to unexpected problems or failures (ie. "negative events")
Vendor Management
Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.
Safety Management
Identify and assess hazards to ensure the well-being of employees, assets, and the environment
Legal Risk Management
Manage the risk of both financial and reputational loss resulting from nonadherence to current legislation
Risk assessment (4)
Risk Scoring
Offers built-in or automated vendor risk scoring
4th Party Assessments
Offers tools to assess fourth parties -- your vendor's vendors
Monitoring And Alerts
Monitors changes in risk and sends notifications, alerts, and reminders for specific actions including: upcoming assessments, profile access requests, etc
AI Monitoring
Uses AI to alert administrators to changes in risk scoring through continuous monitoring.
Platform (5)
Integration
Delivers APIs and standard integrations with other software systems.
Security & Privacy
Complies with security and privacy regulations and standards.
Mobile Access
Allows users to access the software using mobile devices.
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Flexibility
Facilitates software configuration without the need for technical experise.
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Services (4)
Implementation
Assists customes through all the phases of the implementation process.
Training & Learning
Provides software users with training courses and learning content.
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Customer Support
Delivers customer and technical support, directly or trough partners.
Professional Services
The vendor provides consulting services such as business process reengineering.
Planning (5)
Program Management
Allows users to create programs to deal with potential threats.
Resource Modelling
Dependency mapping of resources includes what-if scenarios.
Recovery Plans
Ability to create and compare recovery plans using standard out of the box templates.
Templates
Includes a library of procedures and standard plan templates.
Policy Management
Create, manage, and track policies and procedures within an organization
Execution (10)
Action Management
Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal
Emergency Notifications
Notifications can be sent to anyone, not only the users of the solution.
Workflows
Workflows to assign tasks to users based on their role and the severity of the issue.
Vulnerability Management
Detect (and block) vulnerabilities and threats in your applications based on vulnerability information
Task Management
Create, manage and track all task activities and progression
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Incident Management
Manage and track all disruptions and incidents
Document Management
Store, manage, and track all electronic documents in a centralized location
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Workflow Management
Create, design and manage workflows for repetitive tasks
Analytics (3)
Business Impact Analysis
Identify the impact of threats on various departments or business entities.
Plan Reporting
Analyse plan characteristics such as completion time or performance.
Recovery KPIs
Provide information on recovery KPIs such as recovery time progress and recovery time actual.
Integration (4)
Integrated Risk Management
Integrates with Integrated Risk Management software.
Disaster Recovery
Integrates with Disaster Recovery software.
EMNS
Integrates with Emergency Mass Notification Systems.
Vendor Risk Management
Pinpoint and mitigate risk from third-party vendors and suppliers.
Generative AI (7)
AI Text Summarization
Condenses long documents or text into a brief summary.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Approval Process Control
Manage the process of evaluating documents or requests submitted for approval
Generative AI - Security Compliance (2)
Predictive Risk
Can analyze patterns and trends in security data to predict potential compliance risks.
Automated Documentation
Can automate the creation of compliance documentation by quickly generating accurate and comprehensive reports.
Generative AI - Vendor Security and Privacy Assessment (2)
Text Summarization
Utilizes AI to summarize security questionnaires.
Text Generation
Automate text responses to common security assessment questions.
Monitoring - IT Risk Management (1)
AI Monitoring
Utillizes AI to monitor and report on incidents in real-time.
Platform AI Features - Policy Management (16)
Reports
Can generate reports on policy compliance trends using AI.
Workflow Management
Uses AI to automate common workflow tasks such as policy creation, distribution, and updates.
Customizable Reports
Alter the layout and content of reports
Content Management
Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
Renewal Management
Manage and track the renewal process for various services, subscriptions, contracts, or licenses
Document Management
Store, manage, and track all electronic documents in a centralized location
Forms Management
Store, manage and track all forms in a centralized location
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Incident Management
Manage and track all disruptions and incidents
Lifecycle Management
Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance
Template Management
Create, save, and re-purpose templates for emails, forms, etc.
Audit Management
Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
Assessment Management
Creation, administration, and evaluation of assessments or tests
Policy Metadata Management
Group policies by type for easy classification and discovery
Expiration Management
Track and manage expiration of various items including products, warranties, licenses, and contracts
Configurable Workflow
Configure existing workflows to meet your organization's needs
Agentic AI - IT Risk Management (2)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Agentic AI - Regulatory Change Management (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Campaign Planning
Plan and strategize marketing campaigns
Agentic AI - Business Continuity Management (3)
Multi-step Planning
Ability to break down and plan multi-step processes
AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
Scenario Planning
Develop potential scenarios to identify risks and opportunities
Generative AI- Business Continuity Management (2)
Automated Plan Generation
Creates or updates business continuity plans by transforming organizational inputs and templates into detailed, customized documents that align with industry standards and regulatory requirements.
AI-Generated Post-Incident Reports and Summaries
Compiles available data into clear summaries and analytical reports that outline what happened, the impact, response actions, and lessons learned after an incident or test.
Additional Functionality (162)
Secure Data Storage
Securely stores data to prevent data loss or breaches
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
"What If" Scenarios
Method used in decision-making that allows businesses to input variables to forecast potential outcomes or possibilities
Incident Response Checklists
Checklist to confirm the incident and response.
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Risk Assessment
Initiate collection and analysis of known risks
Multi-Channel Communication
Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Business Continuity Exercising
Scenario-based process that test the validity of business continuity plans and procedures.
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
Plan Development
Process of developing business plans for strategies, actions, and goals.
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Single Sign On
Allow users to access multiple services after entering their login credentials once
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Automatic Backup
Data is backed up automatically to prevent data loss
Authentication
Verify the identity of users/devices to enable secure access
Archiving & Retention
Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes
HIPAA Compliant
Compliant with HIPAA, which sets standards for sensitive patient data protection
Data Mapping
Track the management and flow of data throughout the organization
Security Breach Monitoring
Receive alerts and reports of security problems including password breaches
Data Masking
Modification of sensitive data to make it invaluable for unauthorized intruders
Data Lineage
Gives visibility to the origin, history, transformation and location of data
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Data Recovery
Ability to restore deleted, hidden, or lost data from an email server/system
Third-Party Integration
Addition of necessary external data, applications, tools, or features
Privacy Options
Allows users to secure content and data for any use.
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
API
Application programming interface that allows for integration with other systems/databases
Data Security
Protect sensitive data for digital privacy
Secure Data Storage
Securely stores data to prevent data loss or breaches
Data Subject Requests (DSR/DSAR)
Request from data subject to data controller to access, change or delete personal/sensitive information
PIA/DPIA
Data impact assessments to identify and mitigate potential data risks
Encryption
Convert data into a code for security
GDPR Compliance
Ensure compliance with the General Data Protection Regulation protocols
Predictive Analytics
Predict future data based on historical data sets
Process Modeling & Designing
Visually identify, define, and map all details and relationships surrounding business process models and elements
Configurable Workflow
Configure existing workflows to meet your organization's needs
Real-Time Reporting
Active reporting of data and metrics
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Forecasting
Form predictions based on past and present data/trends
Risk Reporting
Reporting of risks associated with specific actions, events, or entities
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
API
Application programming interface that allows for integration with other systems/databases
Business Continuity Exercising
Scenario-based process that test the validity of business continuity plans and procedures.
Vulnerability/Threat Prioritization
Classify levels of threat and organize actions based on priorities
Customizable Reports
Alter the layout and content of reports
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
Risk Alerts
Notifying as a warning or reminder of a potential or imminent hazard
Risk Scoring
Assess and score risks using risk matrices
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Surveys & Feedback
Gauge satisfaction and receive information for improvement and success
Data Visualization
Graphical representation of data
Document Storage
Store and organize documents in a centralized system
Heatmaps
A visual display that uses a color spectrum to show how visitors interact with areas of a web page
Risk Assessment
Initiate collection and analysis of known risks
Risk Analysis
Analyze potential risks across the organization
Financial Risk Reporting
Qualitative or quantitative risk methodology to evaluate the risk for an individual account or portfolio, and identify problems
Approval Process Control
Manage the process of evaluating documents or requests submitted for approval
Dashboard
Assembly of graphs and charts for visualizing and tracking statistics/metrics
Root Cause Analysis
Identify and analyse the reasons behind accidents
Activity Tracking
Track and document all activities across devices, networks, and other systems
Business Process Control
Define and maintain business rules that determine workflow capabilities and criteria
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Data Import/Export
Import and export data to and from software applications
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Security Auditing
Systematic evaluation of the security of a company's overall security system and situation
Dashboard Creation
Creation and customization of dashboards
Secure Data Storage
Securely stores data to prevent data loss or breaches
Scenario Planning
Develop potential scenarios to identify risks and opportunities
Prioritization
Arrange tasks based on the level of priority or urgency
Version Control
Track revisions and updates made to files and navigate between different versions
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Corrective and Preventive Actions (CAPA)
Investigate and take action at root cause or error in processes to prevent recurring issues
Version Control
Track revisions and updates made to files and navigate between different versions
Secure Data Storage
Securely stores data to prevent data loss or breaches
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
API
Application programming interface that allows for integration with other systems/databases
Activity Tracking
Track and document all activities across devices, networks, and other systems
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Role-Based Permissions
Set & manage permission levels based on user roles and restrict access to only authorized individuals
Single Sign On
Allow users to access multiple services after entering their login credentials once
Policy Training
Train and educate employees on existing and/or new procedures and policies
Archiving & Retention
Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
Attestation
Collect, track and store acknowledgements that policies have been read and understood
AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
Chatbot
AI-based platform which conducts a conversation via auditory or textual methods
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Risk Analysis
Analyze potential risks across the organization
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Document Analysis
Interpret, identify and extract specific data points, pattern and insights from documents
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Policy Creation
Create new policies or alter existing policies
Digital Signature
Electronic signing method that validates the authenticity and integrity of a digital document
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Policy Library
A repository of all past and existing policies
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Document Review
Review and analyze existing information across documents
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
HIPAA Compliant
Compliant with HIPAA, which sets standards for sensitive patient data protection
Workflow Management
Create, design and manage workflows for repetitive tasks
Secure Data Storage
Securely stores data to prevent data loss or breaches
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Consent Management
Manage user consent requests and documents
Data Mapping
Track the management and flow of data throughout the organization
Audit Management
Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
API
Application programming interface that allows for integration with other systems/databases
Role-Based Permissions
Set & manage permission levels based on user roles and restrict access to only authorized individuals
Policy Management
Create, manage, and track policies and procedures within an organization
Single Sign On
Allow users to access multiple services after entering their login credentials once
Risk Management
Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Template Management
Create, save, and re-purpose templates for emails, forms, etc.
Multi-Language
Manage and support multiple languages
Data Visualization
Graphical representation of data
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
PIA/DPIA
Data impact assessments to identify and mitigate potential data risks
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Sensitive Data Identification
Identify sensitive or personal information collected from users
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Archiving & Retention
Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes
Data Import/Export
Import and export data to and from software applications
Risk Assessment
Initiate collection and analysis of known risks
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Document Management
Store, manage, and track all electronic documents in a centralized location
PCI Compliance
Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS)
Incident Management
Manage and track all disruptions and incidents
Data Governance
Collection of processes, policies, and standards to manage the storage & usability of enterprise data
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Data Storage Management
Manage and store data in a database
File Management
Create, save, and store files
Customizable Reports
Alter the layout and content of reports
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Risk Analysis
Analyze potential risks across the organization
Intrusion Detection System
Identify and alert about security breaches by third parties
Log Analysis
Analyzing computer-generated records called logs to identify the root cause of errors, bugs, security threats, or other risks
Security Auditing
Systematic evaluation of the security of a company's overall security system and situation
Log Management
Collects and aggregates data from various systems within the IT environment
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Risk Alerts
Notifying as a warning or reminder of a potential or imminent hazard
PCI Assessment
Conducting audits to ensure compliance with the Payment Card Industry Data Security Standard (PCI DSS).
Vulnerability Scanning
Discover patch statuses and vulnerabilities
Event Logs
A chronological record of actions or occurrences within a network, software, or process
File Integrity Monitoring
Validating the integrity of an operating system, application, and files by monitoring for probable changes, tempering, or fraud.
Exceptions Management
Automated handling of non-compliant EDI transmissions.
Data Synchronization
Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
Compliance Tracking
Track and report regulatory data to either internal management or external stakeholders
Activity Monitoring
Track and report on everything that happens within the system or network
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
Secure Login
At least a username and password is required to access the system
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